
Bespoke Dental (Formerly Gentle Dental Care)

Information about Bespoke Dental (Formerly Gentle Dental Care)
RG31 5DG, Reading
Opening hours
- sunday: (closed)
- monday: 8h-20h
- tuesday: 8h-20h
- wednesday: 8h-20h
- thursday: 8:30-20h
- friday: 8:30-18h
- saturday: 9h-17h
Bespoke Dental Reading combines modern dental expertise with personalised care to create beautiful, healthy smiles for patients across Reading, Berkshire. Our state-of-the-art Reading dental clinic offers comprehensive services, from routine check-ups and hygiene appointments to advanced cosmetic dentistry and dental implants. Led by experienced dentists who prioritise gentle, patient-focused care, we ensure every visit is comfortable and stress-free. We pride ourselves on our transparent approach, taking time to understand your goals and explain every treatment clearly. Our friendly team welcomes patients of all ages and offers flexible appointment times to suit busy schedules. Visit our conveniently located dentist in Reading today.
Our comment from Best Dentists about Bespoke Dental (Formerly Gentle Dental Care):
Bespoke Dental, formerly known as Gentle Dental Care, is a premier dental practice located in the United Kingdom, renowned for its exceptional patient care and professionalism. The team at Bespoke Dental is dedicated to making each visit as comfortable and pleasant as possible.
Highlighted features of this practice include:
- Friendly and Supportive Staff: Many patients have expressed their appreciation for the welcoming atmosphere provided by the staff, making even the most anxious patients feel at ease.
- High-Quality Care: Numerous reviews praise the professionalism and skill of the dentists, particularly Dr. Raff and Dr. Brenda, for their ability to perform complex procedures with minimal discomfort.
- Excellent Facilities: The recent renovations have been well received, with many noting the pleasant and modern environment of the clinic.
- Transparency and Communication: Patients commend the practice for thorough explanations of procedures and costs, ensuring a clear understanding throughout the treatment process.
- Family-Friendly Approach: Bespoke Dental is praised for its care of both adults and children, making it a great choice for families seeking dental services.
Overall, Bespoke Dental stands out as a top choice for dental care in Reading, with a strong reputation for quality service and patient satisfaction.
Services and Treatments
Bespoke Dental (Formerly Gentle Dental Care): Reviews
Fantastic experience: Bea was extremely helpful in explaining the transfer of details from my previous dentist, and setting up of new Denplan.
Fantastic experience: Efficient and friendly staff. Excellent dentist. Raff did a great job to restore a broken tooth
Dear Mr Knott, thank you so much for your positive comments about Gentle Dental Care! We look forward to your next visit! Take care!
Fantastic experience: I posted some while back that I had just had my first visit to Bespoke Dental. I have since been back a few times for some significant work that requires dentistry of the highest standard. Every visit has been a good one, the dental care supreme, and the facilities now are outstanding to match the skill and professionalism of everyone in the practice. I have had dentists in many places at home and abroad over the years, including in Harley Street, and I can happily recommend Bespoke Dental as being the best of the best.
Fantastic experience: Doug is hands down one of the best dentists I’ve been to. He’s incredibly down to earth, consultative and takes the time to explain everything clearly. His recommendations were tailored to my needs, which made the whole experience feel less like a procedure and more like a conversation. Highly recommend!
Fantastic experience: Recently had some dental work with Bespoke Dental , it was a very professional and calm experience ! I was treated by Dr Doug and would highly recommend him to any new patients .
Fantastic experience: I can't recommend Brenda and her team highly enough. I've been a patient for many years and have always had an excellent experience. Brenda and her team went out of their way to support me through a tricky (dental) situation. They have all been very helpful and accommodating. Everyone is very friendly, patient and professional. Everything is explained in detail and with full transparency as to cost. Highly recommended
Negative experience: HORRIFIC!!! DO NOT GO HERE AT ANY COST!! They tried to scam me out of £3000 to get 2 root canals that turns out I never needed in the first place after getting a second opinion and would you look at that after a few months they completely renovated their building HOW CONVENIENT!!! This business needs to prepare for a lawsuit. Now.
Dear "Victoria", We take all feedback seriously; however, after thoroughly reviewing our patient records, we have no one by the name of Victoria Greem (or Green) registered at our practice. There is also no clinical or financial history matching the situation you’ve described. As this is a false and malicious review, we will be formally reporting it to the platform for investigation.
Fantastic experience: Amazing dentists, so caring and polite! Very clean and spacious too, good if you have anxiety ☺️
Fantastic experience: This is a wonderful practice. I just wouldn't go anywhere else; you just can't beat it. The quality of service, professionalism, standard of work and care is second to none. The most up- to- date practice in all aspects. The facilities are awesome! Excellent care.
Dear Fiona, Thank you for your kind words and this wonderful review!
Fantastic experience: I had a fantastic experience at Bespoke Dental. All the staff were friendly and welcoming, making me feel at ease right away. Doug was thorough and took the time to explain the process, which I really appreciated. I’ve already scheduled my next appointment, and I’m looking forward to my next visit. I would highly recommend!
Great to hear you had a good experience with us Danielle. Thank you for your kind words
Fantastic experience: My visit to bespoke dental was very good and I was seen promptly
Thank you for your feedback Paul. Was great to see you
Fantastic experience: raf + lucy were very kind, thorough and informative throughout my appointment! able to slot me in quickly as well. thank you so much!!
Thank you Gabriel
Fantastic experience: First class experience from the offset. Doug was personable & put me at ease, showing me exactly what was required , which he & his assistant carried out with professionalism, efficiency & charm. A credit to the profession. Many thanks!
Thank you for your kind review Tim. It was a pleasure having you
Negative experience: Poor experience, I had a severe too infection, I tried to the dentist the black cavity on my gum and he dismissed it as a shadow, he didn’t even gave a working x-ray machine to use and referred me to the hospital to get that done, and then tried to charge me £75 if I wanted to get the x-ray done privately with him for another day. I don’t recommend this place at all. It looks nice place but the service is poor
Dear Imran, Thank you for taking the time to share your feedback and we’d like to offer some clarification. Our dentist is highly qualified and has many years of clinical experience. While we understand that something may appear concerning to an untrained eye—such as a shadow or dark area—it's important to remember that a dentist’s assessment is based on clinical training and experience. In your case, the dentist provided an assessment and diagnosis based on his clinical expertise, and offered you multiple solutions. We also wanted to reassure you that you don’t have a ‘black cavity on the gum’ as cavities can only be present in teeth, and so a ‘shadow’ is the most plausible explanation for what you saw. Regarding the X-ray machine, we offered you an NHS referral for a hospital-based X-ray, which is a standard procedure when further investigation is needed, particularly when certain treatments fall outside the scope of what can be provided in a general dental practice. For example, complex wisdom tooth extractions or deep-rooted infections often need to be managed in a hospital setting. It’s also worth noting that under the NHS, not all treatments are available, and some services are optional and involve a separate fee if you choose not to wait for an NHS appointment. We aim to be transparent about all available options so you can make an informed decision about your care. All of these options were clearly explained to you so it is disappointing to hear this feedback. If you would like to discuss your concerns further, we would welcome the opportunity to speak with you directly.
Fantastic experience: Raf is a smiling, supportive dentist who provides excellent advice alongside Alex is a really professional hygienist who together with the rest of the team really look after your teeth. Raf checks things out dentally , provides reliable professional dental advice and follows through where required. It's all done with a cheery smile, personal care within a calm, clean atmosphere with friendly administrative staff. Beautiful new rooms and equipment too. Can’t recommend them enough.
Thank you so much for your kind review! We thank you for your understand and are grateful that you appreciate all that we have done!
Fantastic experience: Just wanted to thank dr ameena, I was a nervous patient, hated the dentist, my teeth were a mess and I didn’t want to be judged, Ameena was absolutely marvellous I now have my smile back and a new confidence within myself, and thank you to the reception staff to as well as they greeted me with understanding as well, 100% an amazing service all round thank you x
We are so glad you had a good experience with us! Thank you for your kind review
Fantastic experience: Bespoke dental have been absolutely amazing! I see Dr Raff who is lovely, and every time I come in all the staff are very friendly. They make booking appointments super easy which I really appreciate.
Thanks a lot Lexy. We hope you are happy with your composite bonding
Fantastic experience: Fawad is unbelievable gentle and talented. I had root canal treatment, I was dreading it. I didn’t experience any pain, nor did I need to take any painkillers after the local anaesthetic had worn off. He knows exactly what he’s doing and never looses sight of his patients needs. Highly recommend. From the receptionist, dental nurses, everyone was lovely. Great experience, even if I was at the dentist !
We are so glad you had a great experience with us Caroline! Thank you for your kind review
Fantastic experience: Amazing customer service. I was put at ease straight away and was comfortable. No pain, and my tooth is fixed. Thank you
We are so glad you had a great experience with us Hayley! Thank you for your kind review
Fantastic experience: Friendly staff, quick and efficient service. I really love the renovations that have been done to the clinic, it looks light and spacious. Such a lovely dental practice.
Thank you Juliet!
Fantastic experience: An outstanding service given by a new members of staff. Friendly confident and by there side a great and friendly technician Known as Brenda head technician of the practice. Always a warm and friendly atmosphere
Dear Maplesden, thank you for your kind words and this wonderful review.
Fantastic experience: After years of not going to the dentist. I thought it was time to go. After I plucked up the courage to go. I picked BESPOKE DENTAL. IN TILEHURST . I see DR Raff Cedrola. He put me at ease and has now put the smile back on my face Every one that works there are so professional,happy and friendly. HO! (they now have a TV on the ceiling. Now that was a first for me) Give them a go, you won't regret it.
We are so glad you had a great experience with us Cindy! Thank you for your kind review
Fantastic experience: It was a great experience and helpful staff took care of my problems with my teeth nice one keep up the a awesome work
Thank you for your kind review Avery
Fantastic experience: Amazing service, professional, 100% recommended. A special appreciation for doctor Brenda.
We are so glad you had a great experience with us Cristina! Thank you for your kind review
Fantastic experience: I would highly recommend Bespoke dental. I have always been very nervous about going to the dentist but all of the wonderful staff put you at ease instantly. I have been a few times now for some work (fillings/extraction) and I can safely say their level of care and service is fantastic. Thank you to Dr Raff and Dr Douglas for making me feel comfortable and at ease.
We are so glad you had a great experience with us! Thank you for your kind review
Fantastic experience: Very friendly and professional staff. The private rates were very competitive and fair. Everyone from the receptionist to the dentist were extremely understanding and accommodating.
We are so glad you had a great experience with us Dan! Thank you for your kind review
Fantastic experience: Bespoke Dental is highly recommended by my daughters. I registered as a new patient recently and I am very happy with the results.
Thank you Trinidad!
Positive experience: Got new teeth and they were absolutely perfect , couldn’t have been a nicer dental nurse who worked with us either , he done an amazing job at both making us comfortable and left feeling more than satisfied!
Glad you are happy with your new teeth Brooke! Thank you for your kind review
Fantastic experience: Been in for a few treatments and they looked after me really well. Receptionists are brilliant on the phone and general service is quick and efficient. Shout out to all the medical team
Great to hear this, Thanks Bilal
Fantastic experience: Super friendly service, I'm petrified of the dentist and conscious of the condition of my teeth but these guys were amazing made me feel totally at ease. The dentist himself as well as the friendly hygenist and lovely lady who greets you at reception are all extremely professional, warm and friendly The indicated price was exactly what I paid. They certainly have a new customer in me.10/10
thank you. glad to hear you had a successful visit with us!
Fantastic experience: Nervous daughter for first filling; Raff and his nurse were amazing - so calm, put her favourite show on the screen and walked her through every step. She had been so scared but there were no tears and the filling was all done within 20 minutes. If you have an anxious child this was so reassuring and such a positive experience for her in the circumstances. Thank you so so much!
So glad to hear this Emma. Glad you and your daughter had such a positive experience with Dr Raff!
Fantastic experience: Cannot fault this dental surgery. Raff is a brilliant dentist, and I wouldn’t ever consider going elsewhere. All the staff are friendly, and helpful. You couldn’t ask for a more.
Aww thank you Rosalind!
Fantastic experience: Dr Doug was fantastic. Reception team were lovely - booked the appointment at around 2 o'clock, was in the chair for 5:30 and tooth extracted and on my way from 6. Was made to feel safe and informed every step of the way. Plus, the reception and newly refurbished treatment rooms are incredible! Cannot recommend enough! :)
So good to see you Bethany. Glad we could be of help
Fantastic experience: I had a dental hygienist appointment and it was great.Very professional quick and easy. no complaints.
Thank you Freya
Fantastic experience: Such a professional practice. All the latest equipment. Very kind and caring. I would definitely recommend.
Thank you rhona for your kind review. Great to see you at the practice today
Fantastic experience: Although I’m not a regular visitor to the dentist, my experience at Bespoke Clinic was however, truly life-changing. A special thanks to Dr. Natalie Gabrawi and her assistant, who were professional, reassuring, and above all, compassionate. Thanks to them, my constant, severe toothache has finally come to an end. This experience has prompted me to reconsider regular vista to the dental, and Bespoke Clinic with Dr. Natalie will definitely be my choice.
Dr Natalie will be very happy to read this review. Looking forward to seeing you again at the practice
Fantastic experience: Natalie was my dentist for a course of several treatments and provided a superb experience
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Fantastic experience: It’s a Saturday and I’m in terrible pain , Bespoke to the rescue at 4pm !!!! I’m seen by owner Brenda and oh boy what some service , Brenda carefully explained the procedure and at the end of the treatment sat and talked me through what to do next . The entire team at this practise are nothing short of truly professional and courteous . Thank you all for being there. Very best wishes Robert Nelson , a very thankful patient .
Thanks Rob, always a pleasure!
Fantastic experience: Friendly efficient very knowledgeable. Put me at ease. Highly recommended dental practice
Thanks Nick!
Fantastic experience: Speaking as someone who has always found visits to the dentist difficult I must say, todays experience of a filling with Douglas MacMillan was absolutely fine. He was extremely kind and gentle. He explained the entire process and was very reassuring. I would definitely recommend. Thankyou
So pleased to hear you had a great experience Julie! We will pass this feedback on thank you
Fantastic experience: Bespoke Dental are a fantastic dental practice, I've been with them for many years. I have just completed my implant treatment & I cannot thank Dipesh Kothari enough. I needed this after breaking one of my front teeth & was very worried about having an implant. Dipesh did a brilliant job & I now enjoy smiling again.
So glad you are back smiling again Judith! Thank you for your kind feedback
Fantastic experience: My visit was for a check-up following a tooth extraction. I was pleased with the way my jaw had healed and felt I had been treated with every care, particularly having regard to my current medication. Many thanks and congratulations, Raf.
Jo Condliffe, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gentle Dental Care.
Fantastic experience: Our dentist and dental nurse are always professional and caring. The children enjoy their visits
Thanks Jayne, glad to hear this!
Fantastic experience: I found Brenda very professional and understanding of my dental needs. I found her manner to be very calming and she clearly explained to me what procedure I needed and I felt very at ease and would recommend Bespoke Dental to anyone.
thanks Ian, looking forward to seeing you soon
Fantastic experience: I went to see Dr Brenda MacMillan after an accident where I chipped my tooth. I am really happy with the repair, she built it up and you can't see that it was ever chipped! Her team were lovely and helpful! So grateful :)
Thanks for your kind review Iona. See you at the practice again soon!
Fantastic experience: Dentist were very nice and friendly. Very caring throughout my checkup. I also took my son who is 7 years old to gentle dental and they were so nice and caring towards him. BRENDA MCMILLAN treated my son and he felt very comfortable with her. BRENDA was very kind and gentle with my son. This is why I always say gentle dental are the best
Thank you for taking the time to let us know how we did. We hope you have a great day!
Fantastic experience: I have been a patient at Gentle Dental for several years, I can honestly say it’s the best dental practice I have used in my 73 years. Lovely staff, very friendly, explain any procedures you may need, and as the name says, they are very ‘gentle’ during treatment. UPDATE Feb 2023 Now aged 75 and I can say, it’s somehow even better, love the staff, they are so accommodating and very easy to talk to. I have had a different dentist for the last year, she is brilliant, she has all the latest technology, and is a very caring person, I actually look forward to seeing her. The practise is very lucky to have such a caring accomplished dentist, and so am I. Now 76 and I can honestly say, it’s even better, all the dentists and nurses are friendly and helpful, a great service. And a new car park too
Dear Mrs Watson, We are very happy to have provided you with such a positive experience. Thank you for you kind review.
Fantastic experience: 10 out of 10, best dentist surgery. Everyone is amazing here. My kids have been going there since 4 years old. They are always happy with their visits. Thank you for your wonderful service.
Thank you Y Tao. Looking forward to seeing you soon at Bespoke!
Fantastic experience: Could not be happier with my new teeth. Raf listened to exactly what I wanted and delivered just that. From start to finish, my experience was effortless, stress free and I felt comfortable through out. All of the staff are so kind and attentive too which confirmed that I had chosen the right place to get my perfect smile. I would 100% recommend Bespoke Dental if you are looking at perfecting your smile :) Thank you again!! xxx
wow what a result! Glad you're chuffed with your new smile Molly. See you again soon!
Fantastic experience: I had my hygienist appointment with Alexander yesterday. He was very thorough and gentle. I will come back .
Glad to hear you had such a pleasant experience with us!
Fantastic experience: Been to Bespoke Dental a few times now to see Brenda regarding my teeth. I can confidently say that the service & hospitality has been awesome at Bespoke, receptionist’s & all the staff was always welcoming and help with a smile. Brenda was always polite and went the mile and above regarding any work that needed doing without fault. Thank you Bespoke Team!!
Thanks Connor! hopefully see you at the practice again soon
Fantastic experience: Thank you Dr Brenda Macmillan for your exceptional service and care. Your professionalism, knowledge, and dedication to patient well-being are remarkable. Thank you for always putting your patients first and ensuring that every visit is a positive one. I am grateful for your expertise in dentistry
Thanks Jane!
Fantastic experience: Highly recommend bespoke dental, I came to the practice with an emergency problem, was seen the first day, the service was fast , reliable and to a high standard, within the first time of me attending we had a plan set out & they were very detailed with what they could offer and what they have offered. I wasnt keen on dentists previous hence the fact these issues are now occurring , but I was made to feel so comfortable , welcome & looked after I have actually stuck on track and followed through.
Thanks Tyreece. We always strive to put anxious patients at ease here at Bespoke. Thank you for your valued feedback :)
Fantastic experience: I had a really stubborn molar that needed a root canal but Brenda and her lovely team of dental nurses and receptionists managed to save it! I couldn’t be more grateful as they were so patient with me and my horrible fear of needles (the most pleasant experience with the needles as well!) I would 100% recommend Gentle Dental :)))
Great to hear you had a successful emergency treatment and that we managed to save your tooth Laylani! Hope to see you at Bespoke Dental again soon.
Fantastic experience: I couldn’t recommend Bespoke Dental enough, Dr Brenda MacMillan and her team are always very welcoming and as a nervous patient, I’m always made to feel at ease. Everything is explained clearly so there are no surprises along the way and the treatment provided has been exemplary. Thank you
Great to hear you have had a 5 star experience with us Sarah-Louise. Glad we are putting you at ease!
Negative experience: I had an extremely disappointing experience with Brenda Macmillan. I visited through an NHS emergency appointment, hoping to receive proper care, but was met with an unprofessional and dismissive attitude from the moment I stepped in. Without even listening to my concerns or examining me, the doctor immediately mentioned that she had only 30 minutes for my case and wasn’t sure if she could do anything to help. This was my first-ever dentist appointment in the UK, yet she had no interest in understanding my history or providing meaningful treatment. Instead, she rushed through the entire process, did a quick X-ray, and referred me to a hospital for another scan without explaining anything in detail. What made the experience even worse was an inappropriate comment she made, stating that she has been receiving a lot of “Asians” lately and implying a negative generalization. This statement was both shocking and unprofessional. After I left the room, I also heard loud giggling, which further added to the discomfort of the entire experience. This is not the level of care one expects from a medical professional, especially in an emergency situation. Patients deserve to be treated with respect, regardless of their background, and given proper attention to their concerns. I strongly urge others to reconsider before visiting this practice.
Fantastic experience: Dr. Brenda MacMillan was amazing! I had an emergency appointment, and she handled everything with great care and professionalism—barely felt any pain. My follow-up was just as smooth. Dr.Evelina Shehaj made my cleaning super easy, clearing away buildup effortlessly that my previous doctors missed. Both were fantastic—highly recommend!
Great to read you had a good experience with us Dvane. Thank you for your kind feedback
Fantastic experience: Best Dentist ever! Can't credit Ameena and Michelle enough. I've not been to the dentist in a while and these two made the experience quite enjoyable, even tho i was having work done. If it wasnt for my mouth being open, i may have fallen asleep, and i really wasnt looking forward to it.
great to hear you had a 5 star experience with us Matt. See you at Bespoke again soon!
Fantastic experience: Super friendly staff though out the practice only dental surgery I have been relaxed enough to see any Dentist highly recommend
Thank you for your feedback Lorry :)
Fantastic experience: What a place !!! very friendly staff. They take time to listen to your worrys and needs could not ask for better service Brenda macmillan was great would highly recommend 5 star service
Always a pleasure to see you Brian!
Fantastic experience: Exceptional customer and professional service shown by all at Bespoke Dentistry. My special thanks to Ameena for her help and support.
Thank you for your valued feedback Paul
Negative experience: I recently visited Bespoke Dental (formerly Gentle Dental) and had a very disappointing experience. During my appointment, the dentist advised me that I needed to be referred to a hospital, stating, "I can't do anything for you here." However, she did not mention any additional charges for this referral. A few hours later, I received a call from Bespoke Dental asking me to pay £48 for the referral to the NHS. I was shocked and confused—why would I be charged for a referral I didn’t explicitly request? The dentist simply advised me to go to the hospital and never informed me about any fees. This lack of transparency is unacceptable. Charging patients for NHS referrals without prior notice feels unethical and misleading. I’m extremely disappointed with how this was handled and feel taken advantage of. I will not be returning to this practice and would caution others to clarify all potential costs upfront.
Dear "Parker Joyce," We have no record of a patient under your name in our system. Furthermore, other businesses have flagged similar reviews from you, indicating this is a fake account. To clarify, any NHS patient referred by a dental practice to an NHS hospital for Oral Surgery or Oral Medicine is legally required to make a Band 2 payment of £73.50. This includes £26.80 for the consultation appointment, and our reception team then contacts patients to request the remaining £46.70 before processing the referral. This is a standard NHS policy, not a charge imposed by our practice. We are completely transparent about these costs and always inform patients that we cannot proceed with the referral until the required payment is made. If you were a genuine patient, our team would have explained this clearly, as we do with all NHS referrals. We take false and misleading reviews very seriously and will be reporting this accordingly. Bespoke Dental Team
Fantastic experience: Just to say what excellent treatment that I received from all the friendly, caring and attentive staff today. So kind from the receptionist to the dentist and her assistant. I would highly recommend them. Thankyou.
glad to hear this Frank. Looking forward to seeing you at Bespoke again!
Fantastic experience: Brenda is such a nice lady put me at ease straight away.very professional clinic lovely people.
Thanks Andrew, hope to see you at the practice again soon!
Fantastic experience: Can’t thank Raf and his team enough for my new smile. I’ve hated my teeth for years and an unfortunate accident led me to begin the Invisalign process with the cherry on the cake being the composite bonding to finish. Fantastic service, start to finish. Thank you
Awesome. So pleased you’re chuffed with your composite bonding and Invisalign smile makeover Sarah!
Fantastic experience: My experience has been impeccable. Booking in with very short notice, as I was in a lot of pain, the receptionist was lovely. Then Dr MacMillan was so nice to deal with and helped me all the way. I can’t wait to go back for a check in and a check up with her. Thank you
Hi Chris, Great to hear you had such a nice experience with Dr Brenda here at Bespoke! Looking forward to seeing you again! Have a great day
Fantastic experience: Excellent service received at Bespoke Dental. The care I've received from all the staff is exceptional but Dr. Miya tops this. She is someone who is passionate about what she does. She has laboured to investigate everything about my teeth and got me the best care plan. Any day, any time, I'll always recommend Bespoke Dental Practice
Thank you for the lovely feedback Douglas!
Fantastic experience: I attended for an emergency appointment a few weeks ago with Dr Miya, I was originally very anxious but she instantly put me at ease, explaining all options available to me. Since then I have come back for multiple appointments with Dr Miya where I have been treated with great care as they always take the time to ease my anxiety. Thank you Dr Miya and the rest of the team.
Glad to hear you had a great experience with us with Dr Miya at Bespoke Simon. See you again soon !
Fantastic experience: I came to see Dr Natalie as a nervous patient who doesn’t attend regularly. From entering the building I was met with a lovely reception team who made me feel very welcome. Dr Natalie was fantastic, explaining each part of the treatment and allowed me to ask any questions. I’ve never felt so cared for and at ease whilst visiting the dentist. Would definitely recommend!!!
Glad to hear you had a positive experience with us Micha. We really value your feedback thank you
Fantastic experience: :I never thought I’d be writing a glowing review for a dentist, but here we are. After months of struggling with a broken tooth (and genuinely toying with the idea of trying to pull it out myself—because I’m sure I’ve seen Rambo do that), coupled with avoiding dentists like the plague due to a mix of irrational fears, rugby-related dental traumas, and surviving army dentists (who are often more dangerous and brutal than the Taliban), I finally called NHS111 in desperation. They sent me to Bespoke Dental Care in Reading, and I couldn’t be more grateful. From the moment I arrived, I was pleasantly surprised—not a scream, drill, or set of pliers in sight. The reception team was friendly and helpful, and they even let me park in a staff bay due to my injury. The atmosphere was calm and professional, and despite waiting for it, I didn’t hear a single high pitch drill noise or scream to be heard The clinician assigned to me was Dr. Brenda MacMillan, who was exceptional. Her calm, ultra-professional manner immediately put me at ease Despite my adrenaline release ( Something about the angle of being in a dentist chair reminds me of the process of being water boarded don’t ask me how I know about that ) and she managed to Both calm me down and fix all my issues painlessly in just three visits. I genuinely expected to leave with claret everywhere and gauze padding in my gums to stop the bleeding lol (as per my usual expectations of dental visits), but no padding, no bleeding—actually, no pain whatsoever. I walked out wondering why I’d waited so long to get things sorted, and bizarrely even contemplating registering as a patient. Perhaps prevention is better than cure, and maybe the experts were actually right. Thank you, Dr. Brenda MacMillan, and the team at Bespoke Dental Care. Wishing you all a great Christmas!
Ah Steve this is lovely to hear. Glad dr Brenda and the rest of our staff managed to calm your nerves! We always try to put our nervous patients at ease - it’s something we really take pride in. Really hope to see you again! Hopefully no more toothache
Fantastic experience: Absolutely amazing was forwarded by 111 Dr Brenda has gone above and beyond with my treatment very relaxed experience very friendly I can say to anyone reading this I can very highly recommend
So pleased your treatment went well Francis! Thank you for your kind review
Negative experience: My first experience was great with an easy removal of my wisdom tooth however this was short lived I presume their true colours are showing through. In the last 6-9 months 3 consecutive appointments have been cancelled with excuse after excuse and not rescheduled anytime in the near future. If you have anxiety avoid Maya as I've never came across a profession with no reassurance, confidence or motivation to extract an infected tooth due to the serious nature of my tooth Bespoke Dental have no interest to address my condition other than to offer me someone they know who can remove my tooth for £600. My conclusion is NHS patients aren't welcomed here, you're not a priority! Other than cast aside. In all the year's from childhood to present day I seriously have never came across an individual in a certain profession who asked for my advice??? Omg I can't believe what happened, unbelievable! On recieving a phone a call today from the receptionist to cancel my appointment yet again apparently I'm the one who is at fault who didn't want a deep root canal to save my tooth??? Just avoid Maya and this practice all together. It saddens me to write this but it's how I've been treated as a new NHS patient.
Dear Mr. Hutchinson, Apologies for the delay in responding to your review. We needed time to process your comments and formulate an appropriate response. As a dental team, we find your account to be inaccurate, misleading, and unfair. We take great pride in providing high-quality care, and it is important to address the false statements in your review. Clarifying the Facts: NHS Patients Are Welcome Your claim that NHS patients are not "welcomed" at our practice is entirely false. While we are predominantly a private practice, we participate in the NHS 111 Triage scheme to assist patients in urgent pain who have not seen a dentist in at least two years and require emergency care. We receive referrals from across the region and have successfully helped many anxious patients overcome their dental fears. Informed Consent and Treatment Options: As dental professionals, we are obligated to provide patients with all available treatment options, explaining the benefits and risks so they can make an informed decision. We cannot make the decision for you. At no point are patients pressured into any specific treatment, and all procedures require patient consent before proceeding. Our colleague was absolutely doing the right thing by providing you with all the treatment options: in this case you were given the options of either a specialist referral for the extraction to be carried out or for the extraction to be carried out at the Practice. Appointment Cancellation and Your Behaviour: Unfortunately, your rescheduled appointment had to be cancelled due to technical issues with the dental chair—a situation entirely beyond our control. This affected all of the dentist’s patients that day, not just you. All cancelled patients were advised that, if they couldn’t wait to be rescheduled, they should contact NHS 111 emergency triage for an appointment at another practice. On being advised of the above cancellation, you launched in to a volley of highly inappropriate, swearing and abusive language which left our receptionist in tears. Our Stance Moving Forward This practice aims to provide 100% satisfaction and we welcome any constructive criticisms – as only from these can we strive to be our best. Your call and comments were not constructive in any way. Many patients who come to us via NHS 111, return as regular patients to the practice. Please be advised that due to your very aggressive behaviour towards our female staff, we cannot see you again. We hope you find a dental practice in the future more suited to your needs.
Fantastic experience: Natalie was kind and thoughtful. She spent so much time explaining what was going on and how to help me. I've never had a dentist take so much care. Thank you!!
Thank you for your kind feedback Fady. We are glad you had a positive experience with Dr Natalie
Fantastic experience: Thank you to Dr Brenda McMillan and her team for looking after me so well today. I can honestly say my treatment from start to finish was amazing. I am a nervous patient and they have made going to the dentist now a pleasure. I cannot recommend them enough.
Great to hear this Helen! Thank you for your kind words
Fantastic experience: I recently had the pleasure of having a check up and filling done by the amazing Dr Ameena. It was the best experience I’ve had at a dentist to say the least. She kept me fully informed throughout the whole process ensuring I was ok each step of the way and also felt no discomfort throughout. The nurses and receptionists were also lovely and the surgery’s are beautiful. I would highly recommend Dr Ameena for any treatment especially if you’re a nervous patient:)
Great to hear you had such a positive experience here at Bespoke with Dr Ameena. See you again soon!
Fantastic experience: i have been a client at Bespoke Dental, formerly Gentle Dental since 2003. i have always found the service to be first class. i travel from Manchester for my biannual hygenist and check up appointments as i trust the staff at Bespoke Dental.
Thanks for your positive feedback Peter. We hope to see you back at Bespoke Dental again soon
Fantastic experience: Visited Bespoke Dental today, very good service, sorted the problem and have received instructions and information in a professional manner. I can recommend it.
Glad to hear you were satisfied with our service Andrei. Thank you for your feedback
Fantastic experience: After a long time avoiding going to the dentist because of fear, I had to get some work done on my teeth away. The dentist here made me feel at ease and after a year, I am still going to appointments fearlessly. Thank you to all the staff here.
Thank you. We try our hardest to make sure every patient feels at ease when coming to visit us!
Fantastic experience: Wonderful experience and great care. Dr Miya was super friendly and very professional. Very happy with my treatment and will be coming back for any future issues I may have.
Thanks Mike! Great to hear you had a positive experience with us here at Bespoke. Thank you for your feedback
Fantastic experience: Being very nervous of dentists, I was made to feel very comfortable. It was an emergency appointment, which meant I was seen on the day. Thank you Miya for making my experience with you so relaxed, and listening to my choice of treatment.
Glad to hear your appointment went well with Miya! Hopefully see you again soon From all the team here at Bespoke
Fantastic experience: Went here for an emergency appointment. All stay were lovely. Brenda went above and beyond to help, she didn't judge at the mess my teeth are in, instead went the extra mile to help and make me feel at ease! Would recommend to everyone! Thank you for your help!
Thank you for your wonderful feedback Olivia.
Fantastic experience: I introducrd my wife to this dentist today.....she does not like dentistry at all. But the Dentist we met made her feel safe and comfortable. And the inspection was carried quickly and safely so that my wife now feels capable of continuing her treatment here rather than her previous dentistry practice. My own check up went smoothly so no worries for either of us. Many thanks to all .. ☆☆☆☆☆
So glad to hear you and your wife had a positive experience with us Chris. We try our best to make anxious patients feel us as welcome as possible here at Bespoke
Fantastic experience: Have been getting wonderful supportive & professional treatment from this practice for many years - lovely friendly staff, always kind & considerate - extremely clean & tidy premises especially in consultation/treatment rooms, even with the current refurbishments going on!
This is great to hear. Thank you for your valued feedback Mary-Ann. Looking forward to seeing you at Bespoke again soon
Positive experience: Very friendly and professional . Going to the dentist is never fun but Bespoke dental make it as stress free as it can be . The only minor niggle I have is being asked every time I go if I would like to consider cosmetic treatments via an automated request to fill out other forms that are legitimate- eg health and fitness , other than that they are great !
Hi Jacky, Thank you for your valued feedback. RE the forms - it is just so that before we see you we know exactly how to tailor the appointment to best suit your needs. Thanks again and looking forward to seeing you at the practice again soon
Fantastic experience: Fantastic dental surgery, brilliant and very efficient treatments for kids as well. Raf, our family dentist goes over and beyond each time. Lovely modernised surgery too. Couldn’t recommend the whole team more. Thanks guys!
So glad to hear you are happy with the service we are providing Agatha! Looking forward to welcoming you and the family back to the practice again soon
Fantastic experience: All of the staff are super friendly. I actually look forward to my hygienist appointments, Alex is so thorough and so nice. They make you feel at ease and there is never any judgement. The clinic is looking very swanky now also.
This is great to hear. Glad to hear you like the new surgeries Vicki! We love them too
Fantastic experience: I highly recommend Bespoke Dental, I went to see Dr Cedrola about composite bonding. He checked my teeth really thoroughly and we decided to opt for 6 months of Invisalign first with a whitening treatment to follow. The care I’ve received has been great and I am really excited to see my finished result.
Sounds like a good plan. Thank you for your feedback Lucy and we are looking forward to seeing the end result. Dr Raff is the best in the game for composite bonding!
Fantastic experience: I’ve been with another dentist in Tilehurst previously but moved here after not being satisfied with the old dentist. Ever since I’ve been with bespoke dental they’ve been amazing in services and with the receptionist communication. Today my routine teeth clean was with Dr Miya and her assistant who were both very kind, calming and helpful. Dr Miya answered all my questions and was kind and reassuring throughout my treatment. It felt more like a visit to friends than an uncomfortable visit. The staff are very professional, helpful and knowledgeable. Would highly recommend.
Thank you Georgee. Great to hear. Glad you are satisfied with us :)
Fantastic experience: 5 stars all round! Caring, compassionate staff, friendly, informative and went the extra mile! Well worth the drive from Wantage! Can't recommend them enough. Steve
Great to hear this Steve. We look forward to seeing you again soon :)
Fantastic experience: I had my appointment with dentist Natalie Gabrawi. Natalie was very professional and reassuring. She explained what was needed and the options available. She then completed the work with great proficiency. Thank you Natalie. A very positive experience.
Natalie is great. thanks for the feedback Jackie. So pleased you are happy with us
Fantastic experience: Dr Cedrosa is absolutely brilliant . He makes you feel at ease and explains everything to you . Checks constantly throughout the treatment that you’re ok . Both him and the dental nurses are always cheerful and chatty . Sue and the office staff are always friendly and helpful . Can’t praise them enough
Awesome to hear this, thank you Brenda!
Fantastic experience: Such an amazing dentist. Ive always struggled with huge anxiety visiting the dentist but Brenda and her team have always been supportive and understanding to my needs and always made me feel relaxed as well as improving my teeth too . Can't recommend them highly enough, best Dentist around by far!
Brenda is amazing with nervous patients. We are so glad you had a good experience Chris
Fantastic experience: My HUGE thanks and respect to Raff and Brenda (and their friendly staff). I was referred to Bespoke as an emergency patient after ringing 111, suffering with chronic toothache (just coming up to the weekend) Everyone was so incredibly helpful & friendly - and so sympathetic (I was in absolute agony) The extraction was over in seconds, totally painless, accompanied by words of support & warmth (and my personal choice of music). Although I felt so ill at the time, the high level of customer care was not lost on me. Thank you all so much.
Thank you for your wonderful feedback Christina. Toothache is the worst! Glad we could help you out on this one!
Fantastic experience: I had to have an emergency extraction which left me with a missing front tooth. Ameena was able to bond the crown part of the tooth as a temporary restoration which restored my smile and confidence straight away. Ameena was very efficient and professional. I was made to feel very comfortable and was kept well informed throughout the procedure. Very impressed with the outstanding service provided by Bespoke Dental. Thank you
Thank you for your kind feedback Bushra.
Fantastic experience: I just wanted to say we have been coming to Rebecca for some time and I find her care and attention first class. She is an asset to the team. I myself am a nervous patient and she always puts me at ease. She is great with the children. As you can imagine coming in with four children can be tricky but it always goes smoothly and that’s down to her professionalism care. Both herself, the dental nurses she works with and reception staff are always kind and helpful. Highly recommend.
Diane Toms, thank you for your kind review; we are happy to pass along your comments to the team here at Gentle Dental Care! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!
Fantastic experience: Great staff and so friendly. Made me feel completely at ease. Explained each step of the way and what the process was. The dentist and assistant worked alongside each other well. Very relaxed experience which is great as ‘who likes the dentist!. Amazing place and they all smile
So glad to hear this Liz
Fantastic experience: I was treated by Ameena Awan who very skill fully rebuilt two broken teeth for me. Not only did she do a great job but also kept me calm with her friendly and reassuring personality
Great to hear this John! Glad you are happy with our cosmetic dental services
Fantastic experience: I recently had a great experience with Bespoke Dental and Dr. Ameena Awan for my child's dental surgery. From the moment we arrived, the staff was welcoming and made us feel at ease. Dr. Ameena was incredibly patient and gentle, explaining every step of the procedure in a way that my child could understand. The care provided was top-notch; the entire team showed genuine concern for my child’s comfort and well-being. Post-surgery, Dr. Ameena followed up to ensure everything was healing well. I highly recommend Dr. Ameena for anyone looking for compassionate and skilled dental care for children and adults. Bespoke Dental is the best dental surgery in Reading.
So pleased to hear you are happy with the customer service Barbara
Fantastic experience: Bespoke Dental are always so welcoming and friendly. I am a nervous patient but Dr Raffs approach is kind, caring and without any judgement. I recently visited the hygienist Evelina too, and she was also kind and caring. They are both amazing at their job and professional. I recommend Bespoke Dental to all my friends and family, as it really is a one of a kind service.
Thank you Marie
Fantastic experience: Super friendly staff and a lovely atmosphere. The new building is a really pleasant environment, I’m a new patient and I was very impressed. Ameena (my dentist) is one of the friendliest people I’ve ever met. Any nerves I had were quickly washed away as soon as we got talking! Off to a great start and I’m glad I chose Bespoke Dental for my dentistry needs.
This is great to hear thank you
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