
Union Quay Dental

Information about Union Quay Dental
NE30 1HR, North Shields
Opening hours
- sunday: (closed)
- monday: 8h-20h
- tuesday: 8h-20h
- wednesday: 8h-20h
- thursday: 8h-20h
- friday: 8h-15:30
- saturday: 9h-15h
Our comment from Best Dentists about Union Quay Dental:
Union Quay Dental is a highly regarded dental practice in the UK, known for its exceptional level of care and professionalism. Patients consistently highlight the warm and friendly environment created by the team. The hygienists, particularly Beth and Farah, receive outstanding praise for their thoroughness and gentle approach, making dental visits a comfortable experience.
Some of the key highlights as shared by users include:
- Personalized Care: Many patients appreciate the detailed explanations and tailored advice provided during their treatments, especially during hygiene appointments.
- Expert Team: The staff, including dentists and hygienists like Jamie, Heather, and Yasmin, are frequently applauded for their professionalism and ability to create a calming atmosphere for anxious patients.
- Quality Treatment: Reviews mention the effectiveness of treatments that result in noticeable improvements in dental health.
- Welcoming Environment: The practice is noted for its friendly reception team that contributes to an overall positive experience for patients.
- Innovative Care: The hygiene team is described as being attentive to patient needs, often adapting their methods to ensure comfort during procedures.
Overall, Union Quay Dental stands out for its dedication to patient satisfaction and quality care, making it a top choice for anyone seeking dental services.
Services and Treatments
Union Quay Dental: Reviews
Fantastic experience: Beth is absolutely amazing! She’s professional, gentle, and makes every visit so comfortable. She takes the time to explain everything clearly and genuinely cares about her patients. My teeth have never felt cleaner, and I actually look forward to my appointments now thanks to her! Highly recommend Beth to anyone looking for a great hygienist.
Fantastic experience: It took me a while to find a proper dental clinic that met the standards I was used to in North America. I recently had my first cleaning with Heather, and I couldn’t be more impressed. She was incredibly patient and took the time to explain the entire process. It was a thorough, proper cleaning—including some hand scaling—not the quick 15-minute appointments I’ve experienced in the UK (and yes, I’ve tried some of the so-called reputable clinics). Highly recommend Heather if you’re looking for quality care and attention to detail!
Fantastic experience: I had a fantastic experience with Dr. Jarlath. From the moment I arrived, he made me feel at ease with his calm and friendly manner. He took the time to explain everything clearly and answered all my questions with patience and professionalism. The treatment was carried out with great care and attention and, I felt I was in very capable hands throughout. I really appreciated his attention to detail and genuine care for my comfort. Highly recommended – thank you, Dr. Jarlath and the whole team at Union quay.
Negative experience: I had an infection following a surgery and these people gaslit me and started telling me I was a hypochondriac every time I asked for antibiotics, I offered to pay lots of money for it etc. They told me to "stop looking it" then my throat started swelling up and the emergency dentist said he didn't understand why they wouldn't prescribe antibiotics. No tests, no x rays, just "stop being a whimp about it and don't look at it" They gaslit me, called me a hypochondriac, and then wasted my time delaying further treatment by cancelling everything else. Which is probably for the best considering their advice was to just "stop looking" And now I'm just waiting for the claim line people to ring while BUPA pick up the slack. They might be okay for some routine treatments but I certainly wouldn't trust them with your life.
Dear Callum, We're genuinely sorry to hear about your experience and regret that you feel this way. As you mentioned, your treatment was carried out at another clinic and we provided you two separate free complimentary consultation appointments at your request. At every appointment, we aim to offer a professional, compassionate, and clinically appropriate approach based on the information and symptoms presented. We never intend to dismiss or minimise anyone’s concerns, and we take all feedback seriously. However, we must also follow clinical protocols and guidelines when it comes to prescribing medication, including antibiotics, which may not always align with expectations. We’re sorry to hear your condition worsened and are glad that you were able to get the help you needed. We wish you the very best in your continued recovery and hope you find resolution and reassurance in your ongoing care. Kind regards, Union Quay Dental
Fantastic experience: Very good, friendly and professional. Thank you !
Fantastic experience: I’m never anxious when I have to go to my dentist. They have a quality of care in making sure I’m in good hands and are very careful & caring when carrying out my procedure.
Fantastic experience: Really pleased. The coeak snd service from farah was amazing. Will highly recommend.
Fantastic experience: Farah did an amazing job on my teeth today and I learnt more about cleaning my teeth today than I have in my whole life!!
Fantastic experience: Elaine carried out my 6 monthly hygiene treatment recently and Jamie did a health check and as always both did a great job. My teeth have improved enormously over the last few years. Highly recommended.
Fantastic experience: From the welcome to departure another very enjoyable visit . The new guys have seamlessly moved the practice on to another level Building on the high customer service standards from Ewan and his team. Leading with their own direction and personal style that is so reassuring . This bodes very well for the continued success of the practice . Be lucky ! Canny taste in music too !!
Fantastic experience: Again top class customer service. I Cannot fault the treatment that I have received both corrective and preventive. The staff are courteous and very professional. Would not hesitate in recommending this dental practice.
Fantastic experience: Amazing service as always. Farah is a lovely, friendly lady, very knowledgable and helpful.
Fantastic experience: Excellent dental care as usual, professional and personable
Fantastic experience: The practice is very efficient. For all they are extremely busy they do their best to accommodate appointments. I have always found treatment effective and long lasting. Hygienist appointments by the lovely Beth ensure that my teeth are kept in perfect health. Monthly payment plans are competitive and affordable.
Fantastic experience: Absolutely first class treatment . My retainer snapped at the weekend and I’ve just been and had it repaired by Jamie. Looked after by the lovely Mya too. Always made to feel at ease and welcome.
Fantastic experience: I was seen by Heather the hygienist. she was very professional, caring and thorough .definitely recommend.
Fantastic experience: Beth is amazing! Very professional & great at making you feel at ease! Everything is explained and never rushed. The best there is!! 5 well deserved stars
Fantastic experience: I see Beth Charlton an excellent hygienist every three months. She has vastly improved my gums over the past few years and my mouth now feels fresh. Excellent work and a relaxed friendly appointment. Thank you
Fantastic experience: Beth carried out my hygiene appointment always puts me at ease and makes a fantastic job of cleaning my teeth. Johnathan carried out my check up felt very comfortable around him. Both are fantastic , always very welcoming , great at what they do and asset you your company. Thanks Jade
Fantastic experience: I've been registered with Union Quay for a year and a half and it's one of the best decisions I've ever made. My teeth look and feel the best they've ever been and I credit Beth one of their fantastic hygienist with that. My appointments with Beth are great, she's very thorough and I have managed to calm all of the gum inflammation I had in a very short period of time after following her very precise instructions. I wish I'd joined this dental practice years ago.
Fantastic experience: Beth gave my teeth an excellent clean and polish. She made it a “comfortable “ experience despite my sensitive teeth!! I was amazed how she managed to remove so much stain from my teeth, leaving me with a sparkling summer smile. Thank you
Fantastic experience: The level of personal attention and service is wonderful. The quality of treatment delivered on schedule is difficult to fault. Thank you.
Fantastic experience: An appointment with the hygienist Heather, could not have made me feel anymore comfortable (I’m terrified of the dentist) so thank you so much
Fantastic experience: As usual Beth was brilliant.Best hygienist I have ever had
Fantastic experience: Heather is a superb hygienist. She is experienced creating a calming environment especially important for me as I was very anxious. Her advice is invaluable. Highly recommend an assert to the team.
Fantastic experience: As an older woman with very old teeth I can honestly say this past year after joining the dentist practice after my NHS dentist closed, my teeth have never been looked after so well. I'm extremely nervous but the dentist and hygienist are very caring and gentle
Fantastic experience: Great dentists. Beth my hygienist always very thorough and professional
Fantastic experience: Highly recommended! Had a filling done on a back tooth this afternoon, it was completely painless. Jamie and Molly are very professional, friendly and kind. Everything is explained and the environment is very relaxed. Thank you.
Fantastic experience: Farah is so lovely puts you at ease and is fantastic at her job. 10/5 top tier
Fantastic experience: Endodentist George was very patient with me (being elderly and always feared dental treatment). May go back to seeing the dentist as a youngster, in the 1950’s, not like today’s dental care.
Fantastic experience: Beth is a great hygienist. Always a pleasure to see her and receive my treatment.
Fantastic experience: Throughly recommend the services. After years of nervousness visiting the dentist I now look forward to my 3 monthly dental cleans. Elaine puts you at ease in a friendly yet professional manner. Her advice and guidance is practical and manageable. She really is an asset to the practice. I never normally write reviews but she’s really made a difference!
Fantastic experience: Just had my 1 hour appointment with Elaine my hygienist ,she's very friendly and welcoming and is a brilliant hygienist and always helpful and gives especially great tips for cleaning at home !
Fantastic experience: Another hygiene appointment with Beth and fair to say Beth is great at her job. Pleasant and happy all the way through the appointment with pertinent advice given where needed.
Fantastic experience: I had a check up with my Hygienist yesterday. Due to medical conditions I had some specific requirements, which Heather was easily able to deal with. She was very gentle, friendly and superbly efficient. A Dental visit is a necessity, rather than a treat, but Heather's approach made me as relaxed as it is possible. The scale and polish were quickly done and the end result was very pleasing. I will always ask for Heather in future appointments. As is normal for Union Quay Dental staff, she was a credit to the Company , as were the Receptionists. By the time I got home, an email was waiting confirming my next Check Up and Hygienist appointments. What a great service from an excellent firm.
Fantastic experience: I’ve been going to Union Quay for over 2 years and everyone there is fantastic. I’ve been seeing Farah for about a year and she is always thorough and professional. She takes the time to explain everything and seems like she really cares.
Fantastic experience: Fantastic service with Jamie my dentist and all the staff. Would highly recommend after all my treatments were done with care and great service.
Fantastic experience: I am very nervous of the dentist and hygienist but everyone has been so kind. I had my first appointment with Yasmin yesterday. Although I was very nervous she soon put me at ease. She explained everything she was doing and also said we could stop at any point. I found the treatment itself bearable so didn't need to stop. Was given some very good advice and also told what I needed to buy to help my teeth. Thank you Yasmin.
Fantastic experience: Unscheduled visit to hygienist Yasmin greatly appreciated as I was having gum trouble!! I was fitted in quickly, earlier than my 6 month scheduled visit, and graciously ironed out. Feeling better already!!
Fantastic experience: Always receive 5 Star treatment from Yasmin, friendly and polite, considerate and very professional
Fantastic experience: I don’t like the dentist but the hygienist and nurse have really taken me on a journey. They have the right balance of education and motivation. Prevention is better than treatment. No different to giving your tea cups a deep clean periodically.
Fantastic experience: Absolutely fantastic experience as always. Love my appointments every six months. Farah is the best!!!! ❤️
Fantastic experience: Farrer is always lovely, friendly and very patient with me. Explains everything she is about to do and areas I need to improve on. I always feel she gives 100%
Fantastic experience: Had an appointment with Yasmin the hygienist. I have chronic gum disease, Yasmin always gives good advice and encouragement on how to properly care for my teeth and gums. I always think she really cares that people should look after their teeth.
Fantastic experience: Yasmin always has time for a chat as well as being extremely capable and professional in carrying out the hygiene treatment. I'm very satisfied.
Fantastic experience: Beth is an excellent hygienist who always gives you full feedback.
Fantastic experience: Beth always gives you a lovely welcome, she explains everything she is doing through your hygiene appointment, and also gives good advice on how to maintain your dental hygiene.
Fantastic experience: Lovely - met Farah and she cleaned my mouth perfectly and answered all my questions
Fantastic experience: Just had my first appointment, I was nervous as have several medical conditions. The drugs I have had to take have not done my teeth and gums any favours. Ewan was absolutely brilliant, he explained everything in a way that I understood. The nerves melted away and I felt relaxed, comfortable and included. I'm back again next week for a filling....without the nerves this time thanks to Ewan Bramley and the team.
Fantastic experience: I have just had nearly 2 hours of root canal treatment, and weirdly, it was quite a pleasant experience - once I settled and got over my initial nerves! I even fell asleep on a few occasions, so must have been good. I have been using Ewan Bramley's surgery for many years now, having moved from the 'NHS' who provided a terrible service. What I get from EB is brilliant, they took the fear out of the dentist and give me loads of great treatment and advice. Just wish we had this 30 years ago! Update 16/04/25 - Also to add praise to Beth, my hygienist, who does an amazing job looking after my pearly whites.
Fantastic experience: Perfect Hygiene appointment with Farah. Excellent service and some great advice. An asset to Union Quay Dental
Fantastic experience: Had an excellent hygiene appointment with Farah. Highly recommended.
Fantastic experience: Brilliant service. Super friendly, Farah was very patient and talked us through the whole procedure. Would definitely come back for more treatment. x
Fantastic experience: Had my 3 monthly hygienist appointment today with Yasmin. She is very good. She is very thorough as well as being gentle and caring. Gives me good advice on techniques to use to improve my teeth cleaning. I fully recommend her.
Negative experience: Poor experience. Treatment took nearly 2 years for Invisalign. Constantly rearranging appointments and ridiculously long wait times in between each. Ended up cancelling my treatment without actually getting composites done as was sick of being messed about. Constantly being told conflicting info from dentists, hygienists and reception staff. Lots of individual bad experiences. The treatment itself was effective as my teeth look better than they did before. However but the whole customer experience from start to finish was a joke. Never felt welcome when I switched dentists after a bad experience my original one. It's a shame because I see so many great reviews and I'm just disappointed I have not had the same experience. On a plus the hygienist I had was a pleasure and she always made me feel welcome.
Dear Jamie, Thank you for taking the time to share your experience. We're truly sorry to hear that your journey with us did not meet expectations and for the inconvenience and frustration caused. This is certainly not the standard we strive to uphold. We genuinely appreciate your feedback—it’s invaluable in helping us identify where we’ve gone wrong and how we can improve. Thank you also for acknowledging the effectiveness of the treatment and for your kind words about our hygienist. We're glad she was able to provide you with a positive and welcoming experience. Most importantly, thank you for putting your trust in us in the first place. As the new owners of the practice, we strive to deliver excellence in patient care, and even though your treatment was before we took over we appreciate the feedback and will put steps in place to make sure no other patient suffers the same problems which you have. If there is anything we can do to help make things right or regain your confidence, please don’t hesitate to get in touch. Kind regards, Jarlath Practice Principal
Fantastic experience: Brilliant dental practice, Both my wife and i have received the best treatment.
Fantastic experience: Farah always does an amazing job cleaning my teeth, the best at cleaning teeth! Always look amazing after, Farah is the best hygienist I’ve been too
Fantastic experience: Excellent consultation and treatment by dentist Jamie who explained everything very well and thoroughly completed the work. Highly recommended. Thanks.
Fantastic experience: I saw Farah one of the hygienists who was great and super helpful sharing further information to ensure I keep my teeth and gums healthy
Fantastic experience: I had my regular hygienist appointment today with Yasmin. I have several areas of gum disease and Yasmin is so particular in patiently showing me how to improve my oral health. She is by far and away the most professional hygienist I have had the good fortune to encounter and would like to thank her again for the attentive approach she has to keeping my teeth and gums in the best condition possible. Thank you Yasmin !
Fantastic experience: Always a professional service given by Beth she explains everything fully giving due care and attention.She has a fantastic attitude to making you feel at ease and genuinely cares about you as a person , l hope since the transfer of ownership this service continues.
Fantastic experience: They are always so friendly and professional no matter what is going on. I also like that they've changed up the hygiene portion with hygienists now giving you a break every so often so you don't feel like you're choking on the fluids (you all know what I mean). I highly recommend Union Quays and will remain a loyal client with them as they prove themselves again and again. Special thank you to Farah for being such a sweetheart and always doing a fantastic job. Thank you to the whole gang into the building. Ailsa x
Fantastic experience: Always a pleasant visit even if getting treatment. The best dentists around.
Fantastic experience: The hygienist, Beth, was terrific. So professional and friendly. First Class service.
Fantastic experience: Fantastic experience with Heather. Great sense of humour and my mouth feels really clean. Worth every single star
Fantastic experience: Been coming for couple of years now,never had a problem. Both Yasmin and George are great and very helpful.
Fantastic experience: Went for my hygiene appointment with Beth and as always she was very professional and friendly. I am a very nervous patient and she always puts my mind at rest and discusses everything with me so I know what to expect. She is amazing at her job and an asset to the company and by the reviews of others many have said the same so well done Beth a pleasure to see you
Fantastic experience: Farah was amazing as my first time seeing a hygienist. I have had a phobia of dentistry since I was little and she was very calming and informative throughout. Constantly reassured and let me know what was happening.
Fantastic experience: Absolutely fab Farah was so good talked all the way keeping me calm thank you x
Fantastic experience: Yasmin is a really lovely person aswell as being great at her job she is always so gentle and she is very thorough I couldn't be happier to have found the perfect hygienist thankyou.
Fantastic experience: Excellent service as always! Yasmin is brilliant and always gives great advice and support. Can’t recommend this place enough!
Fantastic experience: Excellent experience with Beth as always. Thorough and professional. Thank you.
Fantastic experience: Farah was very professional and caring. Would recommend with confidence.
Fantastic experience: My dental hygienist Beth is very thorough and offers excellent advice and guidance to help maintain healthy teeth and gums.
Fantastic experience: Amazing service as always from Beth who explains everything fully and has a fantastic rapport to put you at ease to make the appointment very enjoyable - thank you Beth
Fantastic experience: Beth is always so warm and friendly and very professional, her advice on how to look after my gums along with regular appointments with her as resulted in a huge improvement in the health of my gums!
Fantastic experience: Heather was fantastic, completely took into consideration my remaining photo a of dental treatment. Very considerate, gentle and reassuring. Perfect appt length too so good treatment and not being rushed away. Very happy customer.
Fantastic experience: Jamie was great but molly was SO LOVELY!!! What a girl. Thanks guys Gracie was amazing too!!! Hope you smash that math exam (I can’t leave multiple reviews )
Positive experience: I see Yasmin, Dental Hygienist every three months. First-class treatment from her and she gives excellent advice. Yasmin has a lovely manner and is very approachable. Extremely happy with treatment from her.
Fantastic experience: I just had my first appointment with a professional dental hygienist, Beth, and it was really good. Beth was incredibly friendly and professional from the start. She explained everything she was going to do in a way that made me feel completely at ease. One of the best parts of the appointment was the personalized advice Beth gave me on how to improve my oral hygiene routine. She showed me what I was doing wrong and how to do it better, which was really helpful. My teeth have never felt cleaner, and it felt good to experience that fresh, squeaky-clean sensation What really made the appointment stand out was how lovely Beth was to chat with. She's not only great at her job, but she's also warm and engaging, making the whole experience enjoyable.
Fantastic experience: I had the BEST hygiene appointment with Farah this weekend. She really put me at ease, and also gave me some great tips for home dental care. My teeth feel great!
Fantastic experience: Always look forward to my Hygiene appointment great team all round thankyou
Fantastic experience: The quality and care I receive from the hygiene team is unrivalled when I compare against previous Dentists. They take time to explain situations, and Beth gives me tips and tricks to improve and work on which can make a huge difference over time. I don’t feel like my appointments are rushed just so they can maximise the amount of patients they see.
Fantastic experience: Farah was lovely and friendly and did a great job explaining dental terms to me
Fantastic experience: Elaine is an asset to the company super friendly and leave with teeth feeling great. Excellent service as always.
Fantastic experience: Thoroughly recommend Jamie and his team! Always have a lovely welcome from Charlotte and the girls in reception, so helpful on the phone and with my endless queries. Jamie has been my acting dentist during my clear aligners process and been nothing but helpful with my queries and the whole process, and finally heather who took my hygienist appointment was perfect, so helpful, warm and welcoming and quick to recommend items and answer anything I was unsure about! Thanks all!
Fantastic experience: Farah was excellent, she gave my teeth a really good clean. I Would certainly recommend having her as your dental hygienist
Fantastic experience: I have been in today for my 6 monthly hygienist appointment. Beth is most professional as she explains each step of the process and puts you fully at ease. First class service!
Fantastic experience: Feedback for Farah, excellent service as usual. 1 hour appointment didn’t wait long for appointment.
Fantastic experience: An absolutely fabulous dentist. Best I’ve had. Today I had my hygienist appointment with Yasmin and she was very informative and caring.
Fantastic experience: I had my hygienist appointment with Priscilla today and have nothing but praise. Priscilla is so friendly and always explains everything carefully and listens to any concerns I have about my gums. I am really happy with the improvements made, due to the care and expertise she has and cannot recommend her enough which is why even though I have moved, I travel back from Lincolnshire to see her. Also a shout out to Eve on reception who is so friendly and helpful. Travelling from Lincolnshire means I have to co-ordinate my hygienist appointment with my husband’s appointment and availability at the airbnb which is no easy feat. Her patience in finding me appointments that work is really appreciated, especially as she goes out of her way to get the appointments for myself and husband together to minimise having to come back another day. Thank you!
Fantastic experience: Yasmin my Dental Hygienist is always lovely, friendly, helpful and does a fab job cleaning my teeth and gums. She explains things really well in an easy to understand way, and takes time to answer any questions. She does all this in a way that makes it feel like she cares about your dental care compared to staff in other dentists who can go into a headteacher telling off mode. What I like best is what can be an anxious appointment is made less stressful by her reassurance. Thank you
Fantastic experience: Elaine has been my hygienist for years. She takes time with every appointment to ask how I am, if I have any dental problems.. Her caring and professional manner is second to none. She always makes sure that I’m ok, when she is carrying out her work. I highly recommend Elaine to anyone, especially nervous patients.
Fantastic experience: Great hygienist appointment as usual. Very thorough and professional - teeth clean and plaque free. Thank you.
Fantastic experience: Couldn’t recommend Ewan Bramley enough, had a mix of composite bonds and veneers done to tweak and tidy my smile and they are perfect (Thank you George!). When I chipped one Bethany got me booked in and fixed same day, super stars.
Fantastic experience: My experience is always great and I’m always felling at ease. Jamie has been amazing throughout and Molly is super friendly and lovely and was so helpful at the end of my appointment. Thank you
Fantastic experience: Excellent service! Very attentive and super friendly. The hygienist Farah made me feel at easy and answered all of my questions. Same with jasmine on my first visit.
Fantastic experience: Fantastic staff and service, second to none! Especially the nurse Molly, very thorough and professional!
Fantastic experience: Jamie and Molly were great, communication with the dental practise was easy, it's been a stress free process scheduling appointments in!
Fantastic experience: Top Class treatments and reception Elaine is Brilliant in fact I nearly fell asleep during my treatment and I used to dread these hygiene /clean appointments Also a Big shout out to Eve who is most helpful and lovely on reception love this Dental Practice would recommend highly
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