
Westbury Dental Care

Information about Westbury Dental Care
Opening hours
- sunday: (closed)
- monday: 9h-17:30
- tuesday: 9h-17:30
- wednesday: 9h-17:30
- thursday: 9h-17:30
- friday: 9h-17h
- saturday: 9h-13h
Westbury Dental Care is a family-run, independent dental practice dedicated to providing exceptional care to the local community. We offer a full range of services, from hygiene and general dentistry to advanced treatments such as orthodontics, implants, and cosmetic dentistry. Whether you need a routine check-up or more complex care, our experienced team is here to support you every step of the way.
We invest in the latest technology, high-quality materials, and ongoing training to ensure our patients receive modern, comfortable, and effective dental treatment. At Westbury Dental Care, we take pride in delivering honest, personalised care in a warm and friendly environment—helping you and your family maintain healthy confident smiles!
Our comment from Best Dentists about Westbury Dental Care:
Westbury Dental Care is a renowned dental practice located in the United Kingdom, offering exceptional dental services with a focus on patient comfort and care. The compliments from clients highlight the following strengths:
- Experienced Dentists: Dr. Kunal Patel, Dr. Bomi Yi, and Dr. Dong Hyun Kim receive frequent praise for their kind, gentle, and professional approach, ensuring patients feel at ease throughout their treatments.
- Friendly and Professional Staff: The reception team and dental staff are consistently described as warm and welcoming, making every visit a pleasant experience.
- Thorough Explanations: Many patients appreciate how the dentists take the time to explain procedures and treatment options in detail, enhancing their understanding and comfort.
- Child-Friendly Environment: The practice is particularly noted for its ability to cater to children with care and empathy, turning potentially stressful visits into positive experiences.
- Efficient Service: Patients commend the practice for its well-organized appointments and timely service, emphasizing the quick response for emergency situations.
Overall, Westbury Dental Care stands out for its steadfast dedication to providing high-quality dental care in a supportive environment. Patients leave feeling valued and well cared for, making it a highly recommended choice for dental needs.
Westbury Dental Care: Reviews
Fantastic experience: I just had a dental implant done by Dr. Kunan—an amazing experience! The procedure was completely painless and incredibly comfortable. Dr. Kunan is truly one of the best dentists I’ve ever seen. I highly recommend him to everyone. Thank you, Dr. Kunan!
Hi Shahin, this review made our day!
Fantastic experience: I have been with Westbury Dental Care for over 10 years now I have had various procedures all have been accomplished eith the minimum of fuss. My current dentist Dr Bomi is not only efficient but also very good at explaining what is going on whilst she is working. The reception staff are also very well organised and friendly. Overall an excellent practice. thank you Westbury.
Fantastic experience: Great experience. I HATE the dentist. But they were great. Felt totally confident and they did a fantastic job of my filling.
Fantastic experience: Fantastic care. I would highly recommend Wendy as a hygienist - she does a great job and doesn't cause any pain when doing the cleaning.
Fantastic experience: I've been a patient here for years now. Naturally quite nervous of going to the dentist, but I've always been looked after so well, and as a result I'm a lot more confident going these days. Everyone is friendly, respectful and they go the extra mile to ensure they give the right care for you.
Fantastic experience: I recently moved to the UK and contacted Westbury Dental Care to register with the NHS – the process was super quick and easy. I had two treatments with Dr. Jae Won Han, and she was so patient and professional. Really great experience overall!
Fantastic experience: Dentist is so nice and explaing details, whenever we go there, it makes me feel so good. In addition, the doctor is fluent in Korean, which is a great help when receiving treatment.
Thank you for sharing your feedback, we hope to see you again soon! :)
Negative experience: The Oral Hygienist (Indian Lady on Sat - she replaced the Korean girl without informed me) did not perform her work properly. She polished (cleaning) my teeth. My T-shirt was wet and the polishing material all over my shirt (all white dots). I really need a compensation … if I can give zero mark, I will.
Fantastic experience: I don’t usually write reviews but Westbury Dental Practice are superb. Professional and friendly service from the staff at reception through to the and gentle dentists and hygienists. The premises are always clean too! Wouldn’t hesitate to recommend them.
Fantastic experience: Dr.Dong Hyun Kim is very kind ,gentle and excellent He seems to be have professonal skill and cares for the patient very enthusiastically I also thank Dr.Bomi
Hi, Thank you so much for your kind words and thoughtful feedback. We're truly grateful for your appreciation of Dr. Dong Hyun Kim's care and professionalism, we're also glad to hear that Dr. Bomi made a positive impact during your visit. Your support means a lot to our entire team!
Negative experience: Nothing really happened and they charged me £25. I didn’t realise just a dentist looking over ur teeth and saying numbers costs £25. I was also asking questions because I hadn’t been to a dentist in years and after the third question she made eye contact with her assistant as if to hint im asking too many questions. Quite uncomfortable
Hi Samar, Thank you for taking the time to share your feedback. We’re very sorry to hear that you felt uncomfortable during your visit — that is certainly not the experience we want any of our patients to have. We apologise for the impression you received from the dentist during your appointment. We understand that body language and small interactions can have a big impact, and it’s never our intention to make anyone feel uneasy or unwelcome. We will make sure to pass your comments on to the dentist involved so they are aware and can reflect on this. Regarding the fee — the £27.40 NHS Band 1 charge is a standard fee set by the government. It’s similar to a co-payment and not something the practice controls. It covers a full dental examination, which includes checking your teeth, gums, soft tissues, and any necessary X-rays. Even when no treatment is required, the dentist still performs a full assessment, including charting, which involves calling out numbers, and reviewing your oral health. We completely understand that, after some time away from the dentist, you had questions — and that’s perfectly okay. We’re really sorry if it felt like your questions weren’t welcomed. We’ll address this with our team to ensure all patients feel comfortable asking about their health. If you’d like to speak to us directly or discuss your visit further, please don’t hesitate to get in touch. We genuinely value your feedback and hope to provide you with a better experience in future.
Fantastic experience: Very detail checkup and well care young person teeth. Let me son know how to take care his teeth and refer him to orthodontist. Great service!
Hi Wai, thank you so much for your kind words, we are so grateful you trust us with your sons oral care!
Fantastic experience: Fantastic dental practice. They look after their patients with great care. The practice is extremely clean as well!
Dear Krupa, what a lovely feedback! thank you for taking the time to share your experience with us
Fantastic experience: Nice to meet a Dentist (Dr. Dong Hyun Kim) who is personable, honest and genuine about what you need and don't need to do. I respect that. I'll be signing my husband up as a patient now. Place is clean and staff are friendly. Parking is along side streets if you can find a spot (which I did).
Hi, Thank you so much for your kind words. We look forward to having your husband join us!
Fantastic experience: Great services. Lovely staff and highly recommend!
Hi, thank you so much!
Fantastic experience: Just joined as an NHS patient and took my young daughter for her very first dental check-up last Friday. Everything was spotless, appointment ran on time and the staff were great with my little one. They even managed to squeeze me in on the spot to have a crown put back in which saved me a lot of unnecessary travel time. Thank you!
Hi Amy, it was great seeing you and the little one! Thank you so much for taking the time to write a review. We hope to see you both again soon!
Negative experience: Been trying to call them during day, and they just don’t pick up the phone or return a call even after leaving a message.
Thank you for your feedback, and we're very sorry to hear about your recent experience trying to contact us. This is certainly not the level of service we aim to provide. Our phone lines can occasionally get very busy during peak times, but we absolutely understand how frustrating it must be not to have your call answered or returned promptly. If you’re still in need of assistance, please don’t hesitate to email us directly at info@westburydentalcare, and we’ll do our best to help as soon as possible. We value your time and hope to have the opportunity to resolve this for you.
Fantastic experience: Dr Gupta was very Professional, kind and explained everything clearly to me.
Hi Carmel, Dr. Grupta is best pleased with your kind words. Thank you!
Fantastic experience: I was able to register my son quickly and without problems. During our apointment the staff was very kind and professional.
Dear Agnieszka, we are happy to have your son on board! Thank you for trusting us with his care
Fantastic experience: This is my first time visit Westbury with Dr. Birendra Patel this morning. He is knowledgeable, gentle, and attentive. He takes the time to explain every procedure clearly and always ensure I am comfortable throughout the process. I’ve always felt like I’m in excellent hands. Highly recommend to anyone looking for skilled, compassionate dental care.
Hi Flora, wow! Dr. Patel is beyond happy with your feedback. Thank you for taking the time to share your experience with us. i hope this means you'll be back again soon! :)
Fantastic experience: Excellent dental practice. Really trust Bomi Yi. She is a very knowledgeable, gentle and thorough dentist. Thank you!
Hi Caro, we are over the moon with your review. Thank you for taking the time to write such a lovely feedback
Fantastic experience: Today was my first visit to this dental clinic for a check up. The front desk staff here were very friendly. Dr. Jae was also extremely kind and patient. My English isn’t very good, but she took the time to carefully explain everything to me. I’ve had a teeth grinding problem for a long time but have been reluctant to wear a night guard. She patiently explained the disadvantages of not wearing one. I also have gum disease, and she helped me book a deep cleaning treatment. Overall, this visit to the dentist was a very positive experience. I’m truly grateful to all the staff here.
Dear Ella, thank you for picking us! We are so excited to have you as a new patient at the practice. Hope to see you again soon
Fantastic experience: Westbury Dental Care has been an absolute blessing for my mom. She was referred to Kunal by her lovely dentist about two years ago, and since then, he has become her trusted dentist. Kunal is not only skilled but incredibly kind, caring, and understanding. Given that we live an hour away, he has always been accommodating with appointments, ensuring my mom receives the care she needs despite our travel constraints. Mom isn’t easily impressed, but she has been beyond happy with Kunal. He treats her like family, prioritising her comfort at every visit. Her complex gingivitis and health condition required a specialist dental surgeon for her upper arch dental implant, and Kunal coordinated everything seamlessly. He introduced us to the outstanding surgeon, Asif, and the very kind and gentle anaesthetist, Dr. Khan (fondly known as "Papa Smurf"). Thanks to their expertise, the intricate procedure went smoothly. Kunal's dedication shines through in his flexibility, patience, and honesty. He always presents options with clear pros and cons, ensuring we make informed decisions together. The entire team is fantastic—Alex, mom’s favourite dental nurse, is especially amazing at breaking down technical procedures into simple terms while providing care and kindness. The receptionists have also been wonderful, especially Laura, who has been incredibly helpful despite our frequent inquiries. I am deeply grateful to Kunal and everyone at Westbury Dental Care for their exceptional care of my mom. And now, after witnessing the quality of care firsthand, the whole family has started seeing Kunal! What more can we ask for? See you all again soon!
Thip wow! Thank you so much for your incredibly kind and thoughtful message. We’re truly touched by your words and so grateful that you took the time to share your and your mom’s experience with us. It has been an absolute privilege for Kunal and the entire team to care for your mom over the past two years. Knowing that she feels safe, comfortable, and well looked after—especially given the complexity of her dental and medical needs—means everything to us. Kunal is deeply committed to ensuring his patients feel supported at every step, and it’s wonderful to hear that this dedication has made such a meaningful impact. We’re also glad to hear that the collaboration with Dr. Asif and Dr. Khan (“Papa Smurf” is a nickname we’ve all come to love!) went smoothly. Complex cases require trust and communication, and we’re so pleased that your mom felt at ease throughout. Alex, Laura, and the rest of the team are all delighted to be mentioned—they work hard to create a welcoming environment and it’s always rewarding to hear their efforts are appreciated. We're honored that your whole family has now chosen Westbury Dental Care for your dental needs. Thank you again for your trust and support. We look forward to seeing you all again soon!
Fantastic experience: I had my tooth extracted 2 days ago. Dr Boomi was fantastic and kind. I had no problem and recovered quickly. The staffs are great. Once l had an appointment with Dr Patel he is down to earth person and knowledgeable. Westbury is always helpful.
Dear Rubah, thank you for the 5*
Fantastic experience: My first time here and was made to feel sooo comfortable and welcome, staff are lovely and being a nervous and anxious patient I was made to feel comfortable and safe. All was explained very well and different options given to me, I am glad that this will be my new dentist, never thought I would ever say this but looking forward to all the help they will be able to provide
Dear Yvette, we know that it can be a little daunting sometimes so we're happy you've had a smooth experience here at Westbury. Thank you so much for choosing us, we're happy to have you on board, for hopefully many years to come!
Fantastic experience: My son had 2 teeth removed this morning, the dentist was amazing! She kept him fully distracted, asking him questions and he didn't even flinch throughout. Even smiled at the end. Thank you!!!
Hi Rachel, thank you so much for sharing his experience!
Negative experience: Unfortunately, I have to leave this review due to poor communication. My daughter's appointment was cancelled without any explanation or prior notice—only an email with no reason. Since then, I’ve tried calling and emailing, but I haven’t received any response. It’s been nearly impossible to rebook her appointment. Very disappointing service.
Thank you for your feedback. We’ve also responded to you directly via email. To clarify: your daughter’s appointment was cancelled by email with over five days’ notice, and we invited you to call or email to reschedule. Sometimes cancellations are unavoidable—due to technical or personal reasons—but we always aim to provide fair notice, as we did here. While we did provide a reason at the time, that’s not the main issue now. The appointment was at the end of April, and we only received your voicemail at the end of May, with no earlier messages or emails requesting a rebook. Our phone lines can get busy, and calls may be missed, but we always try to return them. Email is usually the quickest way to get things resolved. Having known you for nearly a decade, this situation feels unnecessary. If you had reached out sooner, we would have been happy to assist promptly. A 1-star review is disappointing — we hope you might reconsider. Please contact us anytime to rebook your daughter’s appointment. We’re here to help. Thank you Laura
Fantastic experience: I don’t usually write reviews but can’t let go this time. Dr Kunal Patel is the most gentle, polite and very knowledgeable professional Dentist that I have visited in last 50yrs and I should know as my teeth are not at its best at a senior age. His interpersonal approach put me at ease immediately and his effective diagnosis, clear detailed explanation of the procedure he gained my trust too. Overall a smooth comfortable treatment. 7* for him but the system only allows 5*
Hi Shobha, Thank you so much for taking the time to share such a thoughtful and generous review—especially as someone who doesn’t usually write them. That truly means a lot to us. We’re absolutely delighted to hear that Dr. Kunal Patel made such a positive impression on you. His calm, respectful, and compassionate approach is something many patients appreciate, and your kind words affirm exactly why he’s so valued by everyone here at the practice. It’s particularly special to hear such praise from someone with a lifetime of dental experience—your trust and comfort are the best compliments we could ask for. We’re so pleased the treatment felt smooth and reassuring from start to finish. Thank you again for your 7-star review (even if the system only allows 5!). We look forward to continuing your care and seeing you again soon.
Fantastic experience: My children and I have been patients at Westbury Dental for many years. I cannot praise the team highly enough. Dr Ami and Dr Kunal are always very warm and friendly and very professional. When my children were younger their care and kindness ensured that dentist appointments were never a dreaded experience. All treatment options are always carefully explained. We feel very fortunate to be patients at Westbury Dental.
Thank you so much for your lovely message and for being part of the Westbury Dental family for so many years. Hi Keryn, We’re truly grateful for your trust and loyalty, and it’s heartening to hear that Dr. Ami, Dr. Kunal, and the rest of the team have helped make dental visits a positive experience for both you and your children. Creating a welcoming, reassuring environment—especially for young patients—has always been a top priority for us, so your kind words mean a great deal. We’re glad you feel supported and well-informed when it comes to your treatment options, and we feel equally fortunate to have you and your family as our patients.
Fantastic experience: Dr kunal has been my doctor for over 8 years now always kind and helpful and always giving me the best care possible Thank you
Dear Bholo, thank you so much for your continued loyalty!
Fantastic experience: Amazing service the doctor was really nice Thank you Dr Kunal
Hi Deep, always a pleasure to see you, thanks for your kind words
Fantastic experience: Been going to Westbury Dental since I moved to London – and honestly, they’ve been fantastic. The dentists are really professional but also warm and kind, which makes such a difference – especially for kids who might be a bit nervous. I’ve always felt grateful for the way they handle things with such care and patience. And the reception team are just as lovely – always polite and welcoming, which really helps put you at ease. Genuinely thankful to have found them.
Hi Hyungmin, this was a lovely review to read, all the staff are extremely happy with your feedback. We hope to continue to give you the experience you best deserve
Fantastic experience: The first time I went to the emergency room was because the gum around my wisdom tooth was severely inflamed and extremely painful. But Dr. Kam was really kind and attentive—he carefully explained the possible solutions to me. In the end, he thoughtfully removed the wisdom tooth and once again clearly explained the reactions I might have after the anesthesia, and followed up with me. I'm truly grateful. All the staff here are also very friendly.
Thank you so much for taking the time to share your experience. We’re so glad to hear that Dr. Kim was able to provide you with clear, compassionate care during what must have been a very painful and stressful time. Having a wisdom tooth removed—especially in an emergency setting—is never easy, so it’s wonderful to know that you felt informed, reassured, and well looked after throughout the process.
Fantastic experience: Ami and Kunal and Rupa were so caring, graceful and super competent with me and my son. The practice is very hygienic and staff is very welcoming. I would strongly recommend. Thank you so much
Dear Anjeza, We appreciate your feedback and are delighted to know you enjoyed our service!
Fantastic experience: Best dentist experience I've ever had After more than a decade of neglecting my teeth and avoiding the dentist due to bad experiences, I finally plucked up the courage to make an appointment (luckily for the same day) and had my first experience with Shivani. During our initial chat, she was very welcoming and understanding of my anxiety to come in to get my teeth checked and reassured me that it wasn't as bad as I expected. Next appointment was a cleaning session (thanks Rupa!), followed by extraction and filling. Shivani was again very reassuring and informative throughout. Just wanted to say thanks so much to Shivani and the rest of the team for being so welcoming and understanding!!
Thank you so much for your kind words—we’re truly grateful you took the time to share your experience with us. We know how difficult it can be to return to the dentist after a long gap, especially after past negative experiences, so we’re incredibly glad that Shivani was able to help you feel comfortable and reassured from the very start. It’s a big step to take, and we’re proud of you for doing it! We’ll be sure to pass on your thanks to Shivani, Rupa, and the rest of the team—they’ll be so happy to hear they made a difference to your experience
Fantastic experience: Dong Hyun Kim very friendly and fantastic on what he does always going extra mile every appointment , warm and gentle always listen to clients concern Very knowledgeable and made myself and family always well taken cared off Highly Recommended , A rarefind gem of the Practice <3
Hi, thank you so much for the kind review!
Fantastic experience: Absolutely the best Dentist I have ever seen, very hygienic, excellent at what they do.
Dear Brenda, thank you for your kind words!
Fantastic experience: Very gentle and caring approach. Great results. Really efficient and friendly reception staff.
Hi Kirsty, it's always great seeing you. thank you for the review
Fantastic experience: Had several treatments over the past 12 years. Great dentists, very professional staff team. I would highly recommend this surgery.
Hi Helen, thank you for your continued loyalty. Hope to see you again soon
Fantastic experience: Dr. Ami and her team are fantastic—highly recommend this place! They’re efficient, attentive, and make the entire experience feel effortless.
Dear Connor, Dr. Mehta is over the moon with your kind words. Thank you so much for taking the time to write this!
Fantastic experience: First checkup at Westbury Dental, and I was really impressed with the clinic. The dentist was fantastic - made me feel comfortable and was also very clear and helpful.
Hi Camille, we are happy you received the experience you deserve!
Fantastic experience: Really good experience, highly recommend. Kunal explained the options I had in great detail and a very kind and understanding manner.
Hi James, thank you for the great review
Fantastic experience: Went for a dental checkup + routine x-ray with Dong Hyun Kim. The experience was very quick, efficient and friendly! Would definitely recommend :)
Dear Angelina, thanks for taking the time to write this! We hope to see you again soon
Fantastic experience: Staffs are very friendly. It was also easy to book an appointment. This was my son’s first visit to the dentist and he was very nervous. The dentist is so good. She let him feel at ease. So please.
Dear Jana, thank you so much for your kind words!
Fantastic experience: Today was my first time at this clinic. I found it very easily. I was warmly welcomed and invited in at the time I had booked in for. The doctor was very attentive. I was worried because I didn't know the language well. But I understood everything they said. I had a problem with my front tooth, and naturally I was worried because as a woman I care about how I look aesthetically, so I really liked this careful attitude towards maintaining my health first and foremost, minimal intervention and professional correction. The price/quality ratio was very pleasing. I definitely recommend this dental clinic !
Hi, Thank you so much for your kind words and for sharing your experience—it truly means a lot to us. We’re so pleased to hear that your first visit went smoothly and that you felt welcomed and well cared for. It’s completely understandable to feel anxious, especially when there’s a language barrier, so we’re especially glad that everything was clearly explained and easy to follow. Your appreciation for the careful, minimally invasive approach and focus on both health and aesthetics is something our team takes great pride in. We're also very happy to hear you found our pricing fair and transparent. Thank you again for your recommendation. We’re delighted to have you as a patient and look forward to seeing you again soon!
Fantastic experience: The best in the business! I have had extensive work over the years with Westbury and am very happy with the results. When I first attended over 11 years ago I was petrified after having previous bad experiences. Dr Kunal Patel, Alex and the team were kind, reassuring and keen to find the best treatment plan that I would be happy with. I now take my children there, who are also treated with patience and care. I am no longer that nervous dental patient and cannot recommend them more highly.
Hi Laura, Thank you so much for your kind and heartfelt message. It means the world to us that you’ve been with Westbury for over 11 years, and we’re truly honoured to have earned your trust—especially after the difficult experiences you had in the past. Dr. Kunal Patel, Alex, and the entire team are so pleased to know they’ve helped transform your dental experience into something positive and reassuring. It’s especially rewarding to now be caring for the next generation of your family. Knowing that your children also feel safe and supported here is the highest compliment we could receive. Thank you again for your loyalty and recommendation. We look forward to continuing to care for you and your family for many more years to come!
Fantastic experience: Having been a registered patient at Westbury dentist I'm very happy with the treatment I've received the staff are all very helpful and my dentist very polite I would definitely recommend Westbury dental team thank you Westbury
Hi Stephanie, it's a pleasure to see you. Thanks for the great review
Fantastic experience: Fantastic dental practice with dentists who really care about their patients. Brilliant with adults and children. Cannot fault the service here, they are superb.
Hi, Thank you so much for your positive review!
Fantastic experience: Brilliant service as always. I can’t speak highly enough about Dr Ami Mehta and the whole team at Westbury. My daughters love seeing her and Dr Ami has a fantastic and very caring approach with children.
Dear Dina, it's always a pleasure to see you and the children!
Fantastic experience: I’ve been coming to Westbury Dental for many years, first under the care of Dr Kunal Patel and now Dr Bomi Yi. I’ve had more dental work than I care to mention but I’ve always felt respected and cared for, and never shamed or told off. I had an implant at the practise too and a problem with it was fixed effectively. Dr Bomi Yi is so clear with what she’s doing and any issues with my teeth, explaining all the available options and never doing work unnecessarily. I also really appreciate that the surgery has NHS status for patients. I would highly recommend.
Hi, thank you so much for your detailed review, we really appreciate you taking the time to share your thoughts!
Fantastic experience: Bomi Yi is the best dentist I have seen in a long time. Excellent service.
Hi Ylva, this makes us happy to hear! Hope to see you again soon
Fantastic experience: Saw hygienist, Rupal today. As always she carried out the work with care. Discussed treatment plan etc. pleasant experience.
Hi Saroja, thank you so much for your kind review!
Fantastic experience: I can’t recommend Dr. Ami at Westbury Dental Care highly enough. From the moment I walked in, she made me feel completely at ease with her warm and professional approach. She takes the time to explain everything clearly, ensuring I’m comfortable and informed at every step. Her attention to detail and gentle care make even the most daunting dental procedures stress-free. Ami's dedication to her patients is truly outstanding, and it’s clear she genuinely cares about their well-being. Thanks to her expertise, my dental health has never been better. If you're looking for a skilled, compassionate, and friendly dentist in New Malden, Westbury Dental Care is the one to see. Thank you, Ami.
Dear Prishi it's always great to see you and the family! We are so grateful for your kind words
Fantastic experience: Lovely dentist! Really friendly staff, everything explained so well, and feel very well looked after! highly recommend!
Hi Samantha, thank you so much for your kind review!
Positive experience: Always friendly and welcoming and more important for me i feel at ease as going to the Dentist fills me with dread!
Dear Beverley, it's always great to see you. Thanks for your kind words
Fantastic experience: I had a relaxing appointment with the hygienist today. I must say, that I dreaded the visit as I didn’t want to get nagged whilst expecting a response with hands in my mouth! J was very pleasant and made me feel relaxed with simple conversation. I was informed of the process and we began, I waited, not a peep. So, I unclenched and not only did I have a pleasant experience with some advice and a thumbs up, I also had a thorough cleaning job on my gnashers Thank you!
Hi, thank you so much for such a lovely review. We hope to see you again soon!
Negative experience: I am very disappointed with the service I received. After paying £26.80 for a consultation on 7th February, the dentist ( Elaine Marti ) diagnosed that I needed a root canal. During the procedure on 28th February, she said I needed to see a specialist and charged me £73.50 for this. After the specialist completed the root canal and sent an urgent request for a permanent filling, Dr. Marti told me that she had no time and that I should go elsewhere. I was forced to pay another £73.50 on 16th March to a different dentist to finish the job. This unprofessional and careless behavior caused me a lot of stress, and I would not recommend this clinic to anyone.
Thank you for your feedback. We sincerely apologize for the experience you had and appreciate the opportunity to clarify our side of things. The initial £26.80 payment was for your assessment, during which Dr. Marti thoroughly reviewed your case and drafted a treatment plan, outlining the options available to you. After careful consideration, we recommended that you see a specialist under the NHS for the root canal procedure. Once you confirmed, we proceeded with the referral, and the charge of £73.50, as stated in your review, was for that referral process. We understand that you reached out to us on Monday, 17th March, reporting pain. Our reception team offered you an emergency appointment to help alleviate the discomfort. However, as we had not originally scheduled you for a filling appointment, which required more time, we recommended that you rebook for the permanent filling, as the emergency appointment was only a 30-minute slot intended to manage pain in the short term. We truly regret the frustration this situation has caused and will take your feedback into account to improve our communication and service
Fantastic experience: Very good dental surgery for children especially - the dentists we have seen for both my kids are so positive and patient with them and put real effort into making them feel seen and safe. Thoroughly recommend this dental surgery.
Dear Emily, this makes us so happy! Thanks for sharing you experience with us
Fantastic experience: Quick, friendly and professional treatment. Cannot recommend highly enough. Bomi Yi was so thorough, informative and helpful! So glad to have found such a great Dental Practice - thank you.
Dear Shannon, we are happy you've received the service you deserve!
Fantastic experience: Had two appointment so far with Shivani Gupta and Bomi Yi. Have to say they were very professional and take the time to listen and address concerns. This practice so far gives off the impression that they genuinely want to help and not out to get your money or rush your appointments. Will certainly be my go to dentist
Hi, Thank you so much for this amazing review. Both dentists are over the moon with your feedback
Fantastic experience: Excellent customer service, lovely reception staff and wonderful dentist who put me at ease. Highly recommend.
Hi May, Thanks so much for the kind words!
Fantastic experience: Recently moved to the area and needed a new dentist. I called for an emergency appointment and they got me in super quick. The receptionist was lovely and very helpful. Everything was efficient. The dentist was equally lovely, kind and knowledgeable. I always worry a dentist will judge me for being rubbish at looking after my teeth, but I was made to feel comfortable and welcome
Hi Layla, thank you for trusting us!
Fantastic experience: After long-term frustration with my local dental clinic, where they couldn’t provide the treatment I needed, a friend recommended Westbury Dental Care. The experience was excellent. From my initial check-up with Dr. Bomi to my final treatment with Dr. Kim DH, the team was efficient, highly skilled, and genuinely kind. Most importantly, the dentist clearly explained my condition and provided effective treatment. No false praise. Highly recommended!
Dear Jake, we are so grateful for your kind words, thank you for sharing your experience
Fantastic experience: An excellent practice that could see me at short notice. I had a very experienced dentist who was knowledgeable on how to move forward with my care.
Hi Zoubie, I'm glad you had a good experience with us!
Fantastic experience: I have just had the most fantastic experience with this dentist. I called looking for an emergency appointment for my 15 year old daughter whose filling for a chipped front tooth had fallen out. I was able to get an appointment and my daughter was treated so well. They understood what a 15 year old might feel like with this chipped tooth and really took care of her. They did an amazing job - so much so we have signed up to be regular patients - thank you once again
Hi Michelle, Wow! We are blown away by your review. Thank you for choosing Westbury!
Fantastic experience: I highly recommend Bomi Yi and her assistant Did an excellent job with doing my teeth
Hi Mohamed, thank you so much for your positive feedback!
Fantastic experience: Earlier today, I had my first appointment at this dental practice, and the service was excellent. Dr Bomi Yi examined and discussed my needs, and I'm glad that she and her team have already started working on my highly needed treatment.
Dear Edward, we are thankful for your feedback.
Fantastic experience: The doctors here are very patient, and the receptionist at the front desk is also very patient to make an appointment for you and answer your questions, which is very good. shen
Hi Lingston, we're happy you've enjoyed your experience at the practice. Thanks for your feedback
Fantastic experience: I just got back from having treatment at Westbury dental. I am a new patient and had been having serious issues with a tooth which my previous dental practice had not been able to help me with. I am so grateful that the destist i saw examined my tooth. Took an x ray and was able to remove the tooth excellently on my first visit. I am over the moon happy with the kindness and professionalism that the dentist and her assistant showed. I was expecting to be referred or to have to make a further appointment to have it removed, but i was very pleased that the dentist was willing to remove the tooth there and then. I am so grateful and happy to finally have the tooth out after all the trouble i had with my previous dental practice The staff were friendly and the dentist and assistant were brilliant. i am really happy to rrcomend Westbury dental practice as exceptional. Five star. I couldnt have had a better outcome.Thankyou for such a great service.
Hi Stewart, we are immensely grateful for your review. We hope to see you again soon
Fantastic experience: Bomi provided our children exceptional dental care in a comfortable and clean environment. She clearly explained each step of the treatment process while addressing any concerns we had on our children. The staff is friendly and accommodating, making every visit a positive experience. I highly recommend Westbury Dental to anyone seeking a reliable and caring dentist.
Dear Siva, we are over the moon with your feedback. Thank you for your kind words!
Fantastic experience: My kids and I have been patients for the past 8 years and have always received the best care and treatment. Dentists seen, with special mention to Kunal Patel & Bomi Yi, have always been thorough in their work and taken the time to explain and discuss any issues. Always approachable, proactive and helpful with their advice. Kids have always felt at ease. Front office staff also very friendly. Absolutely no hesitation in recommending their services :-)
Dear Denise, Thank you so much for your continued loyalty to the practice. We are happy you've had the experience you deserve.
Fantastic experience: Brilliant practice, very professional with lovely customer service. They've always made an effort to see me as soon as possible. Would highly recommend.
Hi George, always a pleasure! Thanks for your feedback
Fantastic experience: Great team explained everything in great detail Spend plenty of time talking through procedure Great dentist understands me well the nurse is amazing great rapour been going here years. Dentist even rang me to explain he had to rearrange my appointment. If your reading this looking for a dentist do not hesitate just book in here John Grace
Dear John, thank you for your kind words. Hope to see you again soon.
Fantastic experience: Mr Kim is very nice dentist, he is warm and very flexible and efficient, with his help, my son's dental treatment problem was solved very quickly.
Hi Echo, thank you for trusting us with your son's dental care!
Fantastic experience: Rupa is one of the loveliest Hygienists I've ever come across. She's gentle and kind and remembers me every time, even if it's 8 months between appointments. The Dentists are great too - take time to explain and I've always been really pleased with the care I've received. Thank you!
Hi Aileen, Rupa is best pleased with your feedback. We look forward to seeing you again soon
Fantastic experience: Annual checkup with Kunal, always a great experience, he has looked after us for years and always a fantastic professional service. Thoroughly recommend this practice.
Dear Anne, it was great seeing you yesterday! Thanks for your kind words.
Fantastic experience: Today 10/feb/2025 Today I had x-ray and explain about treatment appointment date, Very Kind and detaily explain also having got plan gem treatment. especially Korean dentist Dr Han really really kind explain and lovely treatment Thanks a lot!!! Best of best dentist Dr Han
Dear Namesouk, thanks for your wonderful feedback
Fantastic experience: Great service and friendly staff. Dr Kim listened to my queries patiently and communicated clearly the problems and treatment options.
Hi, we appreciate you taking the time to leave us such a kind review
Fantastic experience: Had an appointment with Dr Kunal today for a checkup and filling. He has impeccable bedside manner and made me feel at ease throughout the treatment. Will definitely be coming back for further treatments.
Dear Mohsin, thank for taking the time to write such a lovely review. WE look forward to seeing you again
Fantastic experience: Recommended to anyone, easy to contact and effective. Got my tooth filling done and it was a really nice experience. No pain . Professional treatment
Hi, we're happy you got the treatment you deserve! Thanks for trusting us
Fantastic experience: Dr Kunal Patel gave me a thorough check up and provided a very friendly service as well as the hygienist Rupa. The rest of the staff were very helpful during my appointment
Hi Sultan, thank you for your kind words!
Fantastic experience: Dental hygienist, Jenna Ezra looked after me very well. Overall I had a good session. Looking forward to my next visit.
Hi, thanks for the great review. Hope to see you again soon
Fantastic experience: I visited Westbury Dental Care today 2nd visit Saturday 25th January 2025 to see the Hygenist Anita, as always Anita was very professional & explained everything in full & it was a very pleasant experience,Anita welcomed me with a warm greeting,after the work was completed Anita advised me on how to look after my teeth & recommend some dental brushes,my teeth feels great my next visit in July,I will take this opportunity in thanking my work colleague & friend Nick for recommending Westbury Dental Care to me.
Hi Paul, thank you so much for sharing your first experience at the practice. We look forward to seeing you again soon
Fantastic experience: Good service is provided by this team. Dentists is very friendly and giving clear info about our treatment and procedure which is going to follow. Over all a good service best recommend for adult and child
Dear Sritharan, we appreciate you taking the time to leave us such a kind review
Fantastic experience: I am a patient at the Westbury Dental Care in New Malden for many years and have always found all the staff friendly and welcoming. I especially value punctuality that has never disappointed me! I had my routine check up on Monday, and again dr. Kunal Patel was patient in explaining the current situation together with the plan for future care. Many thanks to a wonderful Team!
Hi Dubravka, we are thankful for your continued loyalty to the practice. Thank you for such a positive review. We hope to see you again soon
Fantastic experience: I had my routine dental appointment with Dr Kunal Patel - what a great dentist, gives great advice and I feel confident in any treatment provided.
Dear Susan, Dr. Patel is best pleased with your review!
Fantastic experience: The staff are all lovely, all the dentists I’ve encountered in the many years I’ve been with the practice have always been polite and the reception staff is very helpful
Hi, thank you so much for your positive feedback!
Fantastic experience: I had my routine dental check up today with Dr Birendra Patel. The team were so kind & rearranged the treatment room to downstairs as I'd injured my knee. The lovely lady on reception was very empathetic & offered to call someone to collect me. Thank you for your excellent customer care.
Hi, thank you for your kind words! We are happy we provided the service you deserve
Fantastic experience: Everyone in the practice was friendly, efficient and professional. The dentist was also caring, courteous and took time to explain everything.
Dear Fazl-E, this feedback has brightened our day! Thanks for taking the time to write this review!
Fantastic experience: Another excellent experience yesterday, this time with Jae Won Han who, at a few hours notice, took X-rays to check an infection, reassured me with the results and booked a follow up appointment. Fantastic service, thank you. As always, smiling welcoming reception, so willing to help. Dentist able to fit me in for an emergency appointment at short notice to fix a broken tooth. Excellent ongoing check-ups, maintenance and advice. Delightful hygienist - friendly, wise, meticulous and, like the dentists, nothing too much trouble. Thank you Westbury.
Thank you for your kind words Judith. We are very pleased that you have had a positive experience with us.
Fantastic experience: Very efficient and professional service. My dentist thoroughly discussed everything in an understandable manner and made sure I was informed at every step of the process. I felt well cared for and confident in the treatment I received. Highly recommend!”
Dear Mike, thank you for your kind words. We hope to see you again soon!
Fantastic experience: It was amazing. The doctor Miss Bo** was very kind and nice to my son. My son doesn’t scare any more go to the dentist. Thank you very much.
Hi Kai, this makes us so happy! Thanks for trusting us with his dental care
Fantastic experience: Cannot fault the amazing first time experience at Westbury Dental Care. ‘Above and beyond care’. Special mention of Wendy the hygienist who was so gentle and kind to my mother. Thank you!
Hi, Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!
Fantastic experience: Dr Birendra Patel is the best Dentist ive had in my life. I have had to have multiple teeth removed, with the end result being an upper denture. When i met him, i just felt a trust their straight away. They explain everything at the initial appointment, including all your options. All the staff are very professional. Well done.
Hi Caryn, it's always a pleasure seeing you. thanks for your kind words!
Fantastic experience: Thank you Tabitha and team for my recent hygienist appointment! Honestly, Tabitha is super approachable and excellent at what she does, incredibly detail driven and won't hesitate to give you the best tailored guidance on oral health. My sessions always feel super relaxed (I could easily fall asleep whilst she works but make an effort not to) and I wouldn't want anyone else for my appointments!
Hi Valeria, WOW! what a lovely review, we are so thankful for your positive feedback. We hope to see you again soon
Fantastic experience: Dr Han saw my son over two appointments her gentle and caring approach meant that my son who was a little nervous about going to the dentist had a really positive experience. Thank you Dr Han.
Hi Sadia, thank you for trusting us with your little one! We are happy he had a good experience with us
Fantastic experience: Hi Today (18/11/2024) - 20 years I've been coming to Westbury now and nothing has changed ... ... actually it has ... ... its got even better. Congrats to Dr E.M. who has been there for a year now and has grown in grace and confidence. The Crown Dr E.M. built on an old stump year ago has given no trouble and is working well. The treatment continues to be as before - professional and good quality; and the service friendly, courteous, helpful... in fact just perfect. I wouldn't have it any other way. Thank you Westbury :-)
Hi Meryn, Looks like you've been attending Westbury since 2004, wow! Can't tell you enough how happy it makes us to know you've been such a loyal patient here for 2 decades.
Fantastic experience: Alaways a plesant professional experience with Dentist Gunal Patel. Has been seen by the Hyginenist Wendy for some years now with utmost care. Always goes the extra mile with dedication.
Hi, Thank you for such a kind review. We hope to see you again soon!
Fantastic experience: I had check up and treatment from westbury dental care with Dr.Ami .Mehta yesterday and she was a caring kind dentist who gave me clear information condition of my teeth and explained all option of treatment . She also kindly sent me the exrayes and talked to me over the phone not worrying about her valuable time . I must also mention here that i had the local anaestatic injection for the very first time with zero pain and discomfort. I really could not beleive that . I would hoghly recommend her as a highly professional dentist who care for the patients. May God bless her
Dear Rohini, thank you so much for such a sweet review. Dr. Mehta is beyond pleased by your kind words.
Fantastic experience: Dr Kunal Patel is a very good and attentive dentist and Wendy Pearce has been my hygienist for a few years. Grateful for the attention afforded me to ensure I have no dental problems during my medical treatment. I would like to add that Dr Asif Hamid also does excellent surgical work. New and updated dental equipment has since improved the services of this clinic. Thanking, also, all the pleasant and efficient receptionists which no doubt contribute to the smooth everyday running of the clinic.
Dear Anna, it's always great to see you. Thanks for being so great with the staff members on every visit. See you soon!
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