Alder Road Dental Surgery
Information about Alder Road Dental Surgery
BH12 5BL, Poole
Opening hours
- sunday: (closed)
- monday: 9h-13h, 14h-18h
- tuesday: 9h-13h, 14h-17h
- wednesday: 9h-13h, 14h-17h
- thursday: 9h-13h, 14h-17h
- friday: 9h-13h, 14h-17h
- saturday: (closed)
Dentist surgery providing dental care to patients in Poole, Boscombe, Bournemouth and surrounding areas.
Our comment from Best Dentists about Alder Road Dental Surgery:
Alder Road Dental Surgery is widely praised for its compassionate and professional staff, providing a welcoming environment for both new and returning patients. Many clients appreciate their friendly and accommodating receptionists, as well as the thorough explanations given by the dentists during treatments.
- Caring team: Visitors frequently mention the kindness and understanding of the dental team, particularly highlighting the patience shown towards anxious patients.
- Efficient service: Appointments are typically scheduled on short notice, allowing for prompt attention to dental issues, which is especially appreciated by those in need of urgent care.
- Quality care: Multiple reviews commend the thoroughness of both the dentists and hygienists, with clients reporting peaceful and pain-free experiences throughout various procedures.
- Positive atmosphere: The practice is noted for its clean and modern environment, contributing to a comfortable visit.
- Long-term relationships: Many patients express appreciation for the consistent quality of care they receive over the years.
Overall, Alder Road Dental Surgery is highly recommended for anyone seeking attentive dental care, making it a sought-after choice for family dental services.
Alder Road Dental Surgery: Reviews
Fantastic experience: Very caring and professional staff thank you
Thank you for a glowing 5* review Mrs Allport! I will pass your comments on to our tream.
Fantastic experience: This was a replacement large composite filling and was completed without fuss.
Thank you for the great 5* review, and lovely comment Mr Bishop!
Positive experience: I contacted the surgery this morning to ask if there was an appointment to see the dentist as I had horrible tooth ache, I was kindly given an appointment for 2.30pm the same day, once again I seen Sam who was so good with me and so understanding as I do get nervous, Sam took my tooth out, I appreciated being given the appointment on the same day and the professionalism of Sam and the dental nurse, thank you.
Thank you very much for your 4* review :)
Fantastic experience: Been at this practice for 40+ years, under Paul Lockyer! Top bloke, top dentist!
Thank you for your 5* review David! :)
Fantastic experience: Friendly, helpful practice. Very impressed with the care given by Sam Wheeler.
Thank you for your 5* review and feedback Catherine
Fantastic experience: Very nice ladies very professional .
Thank you for your 5* review Lynda
Fantastic experience: On time everyone was polite it was a joy to go
Thank you for your 5* review Grace :)
Fantastic experience: Always friendly, but always professional,. Made to feel relaxed during my visit. Good parking availability. No issues at all. Definitely recommend.
Thank you for your 5* review Pete!
Fantastic experience: Found out what implant problem was, jasper & his dental, were a brilliant team, put me at ease because of my COPD, & explained everything .they were doing, can not praise enough.thank you, feel like me again.
Thank you for your 5* review Mari :)
Fantastic experience: Very nervous, but was treated so well, my fears were understood and compensated for
Thank you for your 5* review and lovely feedback :)
Fantastic experience: The reception area was clean and tidy,my wife and I arrived at the surgery and booked in at the desk .The receptionist was very pleasant and helpful.When it was our turn to be seen we met our new dentist who was very nice and I had my filling done there and then which was really good.It was a really nice experience and we were looked after really well.
Thank you for your 5* review Dave, we are glad you had a positive experience with us :)
Fantastic experience: This practice is by far the best that I have attended. I joined about 3 years ago feeling very self conscious about my teeth. They put me at ease straight away with reassurance and a treatment plan. Everything was explained to me, the how and why and what to do to improve my gum health and confidently smile again! I am so much happier with my teeth and gum health now I wish I had attended here years ago. In previous practices I have attended I've been lucky to see the same dentist twice which really doesn't give you much faith and you know you're only going to receive the bog standard same old treatment. Here, I have seen the same dentist at every appointment so I am confident that I'm getting the best care. I would absolutely recommend and have done so for family. Thankyou Alder Road Dental Surgery
Thank you for your 5* review! We are glad to have provided you with a postive experience at the practice and will pass your feedback onto the team :)
Fantastic experience: My young daughter was seen by Sam today. He was incredibly patient with her at her first time in the dentist. She got upset and he reassured her and made her feel comfortable. All staff very friendly and helpful. Would definitely recommend
Thank you for your 5* review and great feedback! we will pass your comments onto Mr Wheeler :)
Fantastic experience: Very good, gentle dentist would recommend especially if nervous
Thank you for your 5* review, we will pass your great feedback onto the team
Fantastic experience: Sam is the best dentist ever. Made me feel so comfortable and made the procedure painless. I am now over my fear. Thank you Sam! Sam is also super great with my severly autistic son and is patient. Best around!
Thank you for your 5* review and great feedback Poppy! we shall pass your comments onto Mr Wheeler :)
Fantastic experience: Staff are amazing, very helpful and friendly . I was very worried as not had a filling for about 15 years, sam was brilliant. Going to recommend to all my friends and family to go there .
Thank you for your 5* review and great feedback Emma :)
Fantastic experience: Exceptional service, I was seen at the appointed time, the staff were friendly and helpful , everything was explained and the prices were more reasonable than other dental surgery's I have attended.
Thank you for the 5* review and lovely feedback, I will pass you lovely comments on to the tream! :)
Negative experience: There is a slightly bad smell in the waiting area. The radio is on too loud, this is not considerate to waiting patients. The prices are much too high.
Thank you for your feedback and we are sorry to hear you felt it was only 1 star. We will certainly investigate the issue with the smell you mentioned to ensure everything is up to standard. Regarding pricing, our rates reflect the services we provide and are competitive within the local area. We’ve also noted your comment about the radio If you have any further concerns, please don't hesitate to reach out.
Fantastic experience: Both of my daughters were seen today for their six month check-ups, and I am so grateful for the care and respect shown by the dentist Sam Wheeler. One of my daughter's needed an extraction, and he was incredibly informative and reassuring throughout the entire process. He went above and beyond to make sure she felt comfortable and safe. He truly is a fantastic dentist, and I can not thank him enough for the excellent care he provided. 10/10
Thank you for your 5* review! Dilek aims to provide the gold standard of patient centered care, and loves to hear feedback from her patients, we will be sure to let her know.
Positive experience: Been using Paul as my detail surgeon for many many years. Long before he was at alder road. This man is brilliant. Always listen to you great atmosphere and never had any problems during or after my visit. Lovely friendly staff very professional. Would highly recommend. ⁹
Thank you for your lovely review, we will pass your comments onto Mr Lockyer :)
Fantastic experience: Im very pleased ŵith the treatment i recieve Ive always been happy with everything. The staff are friendly and polite
Thank you for your 5* review :)
Fantastic experience: As a young dumb 20 something with severe PND and 2 babies my teeth did not get the care they required, something I heavily regret. I spent years knowing they were bad and being too anxious to smile, too anxious to look the mirror and even more anxious to go to the dentist. I finally plucked up the courage after a failed attempt at another dentist shortly before Covid. That took 5 years to rebuild my faith in trying again. From my first visit Sam W has been brilliant. I've never felt judged or blamed. Over three appointments we've sorted out the problems. They weren't the most pleasant experiences but they never were going to be (hence being so scared to go!) and throughout Sam and the team put me at ease. Now we've got the problems sorted I can look towards the next steps of improving my smile. My faith in dentists is slowly being rebuilt and Alder Dental practice has been a big part in that. I also love that when my courage suddenly appeared I was able to register and book my first appointment online at the exact moment I decided to just go for it. I am so glad that I did. Thank you :)
Thank you for your 5* review Beth! We are glad to have provided you with a postive experience at the practice and will pass your feedback onto Mr Wheeler :)
Fantastic experience: A very busy practice but thankful to have an NHS dentist. Excellent treatment plan fully explained by the dentist and a very pleasant receptionist unflappable although juggling phone/computer/face to face interactions
Fantastic experience: I've been visiting the Alder Road Dental Practice for more than two decades and have found it to be consistently excellent. I am of an age when as a child I had some poor experiences elsewhere when dentistry was not as advanced and the AR Practice has gradually dispelled my fears through their professionalism, dedicated care and good advice. The office team are helpful with any questions and very organised during the pandemic. A big thank you to everyone who works there. I would definitely recommend ARDP from my experiences. Updated September 2021: the surgery has undergone a complete refurbishment and all the latest technology is available. My dental and hygienist appointments went like clockwork and I couldn't be more pleased, especially with the staff, who were very helpful explaining in detail what was going on and how to improve my dental health. Only one suggestion: bike racks would be a useful addition. Thank you! Updated October 2022: Another visit which went so well. Didn't have to wait long. The new surgery is very clean and contemporaneous. X-rays taken. Treatment was explained well. A temporary filling was done without the need for an anaesthetic at the same time as the check up and the team worked hard to fit it in in the time available. Reception staff were helpful. Excellent service as usual. Updated September 2024: A further visit to compliment. Check up with good advice for future and excellent work by the Hygienist. Reception staff friendly and helpful. Thank you. Updated April 2025: Just been for a long session to replace a large amalgam filling with composite. There was some minor decay below and some of the original rebuilt molar had broken off. Dr. Paul Lockyer and his nurse, were excellent, informing me of what was going on and how long it would take. Obviously uncomfortable but that was all, so another big thank you for all you and your team do at Alder Hills Dental Practice.
Thank you for the amazing 5* review Andrew, we are happy to hear your experience here at Alder Road Practice was positive. We look forward to seeing you at your next visit.
Negative experience: So bad and rude stuff he speaking like very angry. He speaking very rude. She is say that is no appointment after three months so I never go out there again.
We're sorry to hear about your recent experience. We apologise that we couldn’t offer the service you were looking and for any frustration caused. We understand how disappointing it must have been to be told there was no availability.
Fantastic experience: 20yrs plus of great caring service. I wouldn't want to go anywhere else for my dental treatment and my latest check up since being forced to leave NHS treatment, to go private, only cost me £70......bargain
Thank you for your 5* review and feedback Pat!
Fantastic experience: Was very anxious but made to feel comfortable
Thank you for your 5* review and positive feedback :)
Fantastic experience: A very nice friendly team, with any help you need, over the the phone or email, & in person I would recommend this dental surgery if you need calm reassuring help & advice +any treatment very good team & practice, explain everything about your appointment & any follow up needed ty
Thank you for your 5* review Jim! We appreciate your feedback and your comments will be passed onto the team
Fantastic experience: Brilliant dental surgery we are seen on time , and the dentist is really patient with my son who is often very worried . We would never change dentists as we have such a good relationship with this practice .
Thank you for your 5* review and lovely comments Sharon! :)
Fantastic experience: First impressions very clean, modern and pleasant setting. Reception staff were very helpful and friendly. My dentist Sam put me at ease straight away and gave me a fantastic service. Recommend highly and a totally different experience to my past dentist who was the opposite of the above and in the local area.
Thank you for your 5* review Jason, we are glad to have provided you with a postive experience, we shall pass your comments onto the team
Fantastic experience: So far so good. I came here today as I have been really suffering with a couple of painful teeth. I saw Sam who took the time to understand what I was going through (I have seen other dentists who I didn't feel really cared or believe me!). I have a follow up appointment this week and keeping my fingers crossed we can get to the bottom of it.
Thank you for your lovely 5* review and will pass your comments on to Sam :)
Fantastic experience: Always professional and great. My dentist is great, happy with the treatment recommendations, always doing a perfect job, the hygienist is caring and amazing, so patient and gentle and kind. Very happy and my dentist anxiety is gone when I visit them. Alexandra Matthews
Thank you for your lovely comments and 5* review :)
Fantastic experience: Lovely reception staff. Got a NHS appointment for a painful tooth the same day. Excellent service.
Thank you For you lovely 5* review :)
Positive experience: a) What were your first impressions of the practice? My first impression was that the building externally appears small with limited parking, but inside the waiting/reception area was fine and the staff were very helpful. Interestingly, the name of the dentist to whom I was referred does not have his name on the list of dentists, either on the plaque at the main entrance or on the website. b) Were the team caring – and did they explain treatment well? The dentist with whom I am now registered is excellent and clearly explained every step of the planned treatment. The nurse in attendance was also very supportive. The admin team were helpful and one had confidence that the financial aspects were duly documented in line with the communicated plan. c) How does this experience compare to other dental experiences? I have previously been registered with an NHS Dental practice, where the turnover of staff was rapid and I hadn’t been given an appointment with a dentist for about 3 years, although I had ongoing checks with the hygienist on a private basis. I have just moved to Bournemouth and hope there will be stability and continuity as I have signed up to the basic dental plan. The cost of the private dentist service is a shock to this pensioner. d) Would you recommend us? It is early days, but after two visits and two further ones planned, I would not hesitate to give a positive view of my dentist and the Alder Road team.
Thank you for your 4* review and feedback :)
Fantastic experience: I am a very nervous patient. I have extremely high sensitivity and struggle to see the hygienist. I had my appointment today with Abbi Roberts who is the most understanding lovely lady I have been to. She keeps you informed every step of the way. As much as I really don't like going to the dentist, Alder road surgery is the best, and I will continue to go. They are all so lovely from the reception staff to dentists, Abbi and the dental nurses. x
Thank you Ali for your 5* review we truly value your kind feedback I will pass your comments on to Dorna :)
Fantastic experience: Very quick and easy to deal with. I had a filling put in 2 months ago and it came out. Phoned up Alder Road the booked me in the next week and replaced the filling with no charge to me. Great service and v professional.
Thank you for your 5* review Simon! we are happy to have provided you with a positive experience :)
Positive experience: Clean and airy. Nice people to do business with
Thank you for your review and feedback :)
Positive experience: I have been generally impressed during the three months since I switched to this practice. Everyone is pleasant, friendly and helpful, and the work done by both dentist and hygienist seems good and reasonably priced. (The dental work was NHS, which I had not dared to hope for.) One little niggle : the reception staff on the desk seem to spend nearly all their time on the phone with patients. That is quite understandable, but I feel there should be a system in place where one or other of them should be primed, when a fresh face comes through the door, to apologetically ask the person on the other end to hold very briefly so that they can register who has arrived, and, if for an appointment, direct them to the right waiting area. Yesterday, when I arrived for an appointment with the hygienist, they were both apparently completely engrossed, and continued so for 5 to 10 minutes, without catching my eye or making even a gesture of welcome.
Thank you for sharing your feedback. We're are glad to hear that you’ve been impressed with the care you’ve received, and that the services have met your expectations! It's great to know that you’re happy with the level of care and the affordability of the treatments. We also appreciate your constructive comments about the reception team. You’re absolutely right that it’s important to acknowledge patients as they arrive, this can become difficult if the team are pre engaged on the telephone. Our phone line is continuously busy. We will be sure we take onboard your suggestion and look into ways we can improve the system. Thank you again for taking the time to share your feedback. We're committed to providing the best possible service, and your input is valuable in helping us achieve that.
Fantastic experience: I was happy with my check up. Paulina was careful and thorough.
Thank you for your 5* review! I will pass your lovely feedback onto Paulina and the team :)
Fantastic experience: I am very happy with the result of my dental treatment at Alder Road dental surgery whenever I need it this excellent team helps me perfectly, thanks very much
Thank you for your 5* review and great feedback Marcos! :)
Fantastic experience: Very happy today with sam I don't like going to the dentist due to past experience but feel very comfortable and the care given was amazing thank you
Thank you for your 5* review James, we will pass your kind comments onto Mr Wheeler :)
Fantastic experience: When I arrived at the practice I was impressed with the cleanliness and neatness of reception. The dentist was very kind and put me at ease. I had had a not very good experience with my last surgery but at Alder Road I had complete confidence The treatment I needed was explained fully and after each treatment I felt very comfortable. I highly recommend Alder Road Dental Practice.
Thank you for your 5* review and great feedback Dorothy, we are glad to have provided you with a postive experience and look forward to seeing you again :)
Fantastic experience: I can not recommend Jasper highly enough. I am not nervous of going to the dentist, but I was very worried about having a tooth removed and the process moving forward. Also slightly apprehensive of seeing a new dentist. Jasper was so very kind and patient with me and explained everything clearly. The actual extraction was so quick and painless too. He is amazing and I did tell him that
Thank you for your 5* review, we are happy to of provided you with a positive experience, we will pass your comments onto Jasper :)
Fantastic experience: Writing on behalf of my daughter who had a root canal today . Sam wheeler is a credit to alder hills practice his precision and knowledge is outstanding and I was super impressed with his work today . The manager Amy is always helpful and the receptionists always are friendly
Thank you for the 5* review and great feedback! we will pass your lovely comments onto the team :)
Positive experience: Dentist was very nice and cheerful, one of the receptionists couldn't even be bothered to smile just sat there looking miserable.
We are glad to hear that the dentist was nice and cheerful! It's unfortunate that one of the receptionists didn’t match the same energy. Hopefully, that doesn't take away too much from your overall visit. Thank you for taking the time to leave us a review
Fantastic experience: I needed an emergency appointment because of a painful swelling on my face. They fitted me in the next day and extracted the offending tooth. Excellent service! very thorough.
Thank you for your 5* review
Fantastic experience: My 89 year old Dad had to have a couple of teeth removed by Paul Lockyer. Although he was nervous in the leading days to the appointment, on the day he realised there was no need to be nervous. Paul made him feel relaxed and no need to worry. Dad had his teeth removed and only felt a little bit of pressure. He didn't even realise his teeth had been removed. Paul and his team are a credit to their profession. Many thanks to you. Kind regards.
Thank you for your 5* review and great feedback! we will pass your lovely comments onto Mr Lockyer
Fantastic experience: I went here today for a checkup as a new patient and Sam was amazing! I am very nervous going to the dentist as I am prone to passing out. Sam was very understanding and took everything 1 step at a time. I absolutely recommend this dental practice!!
Thank you for your 5* review, we are happy to of provided you with a positive experience, we look forward to seeing you again soon and will pass your comments onto Mr Wheeler :)
Positive experience: Had my first visit with Sam at Alder Rd. Was very professional and compared to my last visit with another dentists. Actually felt my teeth weren't as bad as I thought.
Thank you for your 4* review and feedback Wesley :)
Fantastic experience: Very happy with my Dentist always explains what he thinks needs doing, very polite and happy, would recommend your practice to anyone.
Thank you for your 5* review Patrick!
Fantastic experience: Great dental practice. My kids are with Dr Paulina Prahl-Kiedrowska & she is great! I recommend this practice.
Thank you for your 5* review we will pass your feedback onto Paulina
Fantastic experience: I am really pleased to have found Alder Road Dental Surgery. We chose it because it was close to us and our previous dentist had closed but I wish we had gone to Alder Road years ago. The surgical staff are kind and friendly and provide gentle good quality care, you feel like your teeth actually matter to them. It turns out that I had been brushing my teeth wrongly for years but Abbie the hygienist has taken the time twice to show me where I have gone wrong. The dental nurses are excellent as well and the receptionists are polite and helpful.
Thank you for your 5* review Paul, we are happy to have provided you with a positive experience and look forward to seeing you again :)
Fantastic experience: I had a great first experience at this clinic. The reception staff were very helpful and accommodating and the dentist seemed very knowledgeable and provided great advice. We will be returning for treatment.
Thank you for your 5* review and great feedback Delia
Fantastic experience: I have just been taken on by this dental surgery. I was delighted to be able to register as a NHS patient (please don’t rush to call them, there is no more availability under the NHS!). I saw Sam and today he replaced a very old filling in a tooth that recently broke. I am a very nervous dental patient and he and his assistant made the experience as easy as possible. The surgery itself is very modern and smart and the staff all seem very friendly and professional.
Thank you for your 5* review! we are happy to have provided you with a positive experience and will pass your feedback onto Mr Wheeler :)
Negative experience: Very poor. Awaiting call from Practice Manager regarding matter discussed before Christmas. Feel was coerced to move to Dental Plan which for reasons she is aware of is now unacceptable.
Thank you for taking the time to write your review, whist I am saddened you feel you have been coerced to move to the dental plan I can assure you
this was not the case and we have discussed this many times. I am sorry you felt you were waiting for my call I was unaware that further correspondence was needed. If you wish to discuss anything further Id be happy to please do let me know.
Kind Regards
Practice Manager
Fantastic experience: I'm very happy with the great service at Alder Road Dental Surgery as always. The ladies at Reception were welcoming and professional. My son needed teeth extracting prior to orthodontic work, and Alder Road managed to fit us in within a week. Sam was really friendly and patient with my son, and showed a lot of care towards him.
Thank you for your 5* review and lovely feedback Heather, we will pass your comments onto Mr Wheeler and the team :)
Fantastic experience: I am a very nervous person as had some bad experiences at a number of dentists. I feel realy at ease with this dentist and Sam explains everything wat he is doing. But at the moment I am having new bottom dentures made.
Thank you for your 5* review and great feedback Mandi, we will pass your comments onto Mr Wheeler :)
Fantastic experience: Fast processing in reception and friendly staff. Quick turnaround for check ups with friendly well mannered staff members providing good advice. Reasonable prices! And only 5 minutes away!
Thank you for your 5* review Scott! we are happy to have provided you with a positive experience :)
Fantastic experience: I have just received excellent treatment from Abbi, the hygienist. Two visits, one Friday after the other, to deep clean below my receding gums and around my teeth’s roots. I must admit, I had been concerned about pain and how detached my gums might be afterwards. But Abbi’s approach was extremely sensitive and also explained everything before we started and at every step. The anaesthetic was a doddle and I felt nothing at all. Thank you and your assistants for an excellent service.
Thank you for your 5* review and great feedback Shaun, we will pass your feedback onto Abbi
Fantastic experience: Jonathan is very easy to talk to and understands the needs of his patients, his experience in the field shines through, he talked me through everything he was doing and made me feel very at ease. Thankyou Jonathan, highly recommended & very Grateful
Thank you for your 5* review! we are glad we have provided you with a positive experience, we will pass your comments onto John :)
Fantastic experience: I called with tooth ache - 10 days before Christmas. I was given an emergency appointment within 24hrs and was welcomed and seen whereby the problem was quickly diagnosed. Friendly and efficient service for which I am truly grateful.
Thank you for your lovely 5* review. I will pass your kind comments on to the team. :)
Fantastic experience: Alder Road Dental Surgery has been my dentist for several years. I've always been happy with my experiences , staff friendly, reminders for appointments and always excellent treatment, any necessary work is fully explained and followed up digitally, explaining every step and comprehensive cover of all options available to suit finances.
Thank you for the amazing 5* review Cherrill, we are happy to hear your experience here at Alder Road Practice was positive.
Fantastic experience: The Dentist did exactly what I asked her to do. She put me at ease (I am 75 years old and was worried about my treatment) then carried out the work required, she took away the pain I was suffering. 5 stars easily.
Thank you for your 5* review and great feedback Brian :)
Fantastic experience: I had a Hygienist appointment with Abbi Roberts today. Abbi called me in on time and was very kind and polite as well as gentle and professional. Abbi explained about gum disease and was thorough with my treatment and gave me advice on how to look after my teeth and gums which was very helpful.
Thank you for the amazing 5* review, we are happy to hear your experience here at Alder Road Practice was positive.
Fantastic experience: Reception staff were warm and welcoming as always. Mr Lockyer has to be the kindest and most patient dentist ever. I'm dental phobic but my anxieties have reduced with explanations given at various stages of treatment and the understanding shown to me on many visits. I couldn't imagine going anywhere else.
Thank you for your 5* review, we are happy to of provided you with a positive experience, we look forward to seeing you again soon and will pass your comments onto Mr Lockyer and our reception team :)
Fantastic experience: Just started a course of hygienist appointments with Abbi and have to say that my treatment was painless and stress free. I am a nervous patient like a lot of people but she took her time to explain things fully and ensure I had the best possible experience. Thank you all so much for the care and friendly service.
Thank you for your lovely 5* review. I will pass your kind comments on to the team. :)
Fantastic experience: Very professional and friendly. I haven't been to the dentist for many many years, 36 to be exact and there was no judgement at all. Thank you to the whole team for making my very daunting visit a positive experience. X
Thank you for your 5* review Melissa, we are glad you had a positive experience with us! :)
Fantastic experience: Had a lovely Dentist, Sam, who was very thorough, informative and naturally kind. The practice have a very good and easy process of booking and appointments.
Thank you for your 5* review and great feedback, we will pass your comments onto Mr Wheeler :)
Fantastic experience: DR.Paulina kiedrowska has been my dentist for around 15 years and I can confidently say she is one of the best dentists I’ve ever visited. Her professionalism and expertise are evident in every appointment. She takes the time to explain each procedure thoroughly and never makes you feel rushed. Dr. Kiedrowska is very patient and attentive, ensuring her patients are comfortable and at ease. Highly recommend her to anyone looking for a caring and skilled dentist!” Thank you very much
Thank you for your 5* review, we are very pleased you had a positive experience with us and look forward to welcoming you back soon! :)
Fantastic experience: First impression was a really friendly greeting by the receptionist who saw to me really quickly. My treatment could have been explained to me on check in as I forgot what I was coming for. Maybe my fault but to offer a subtle reminder would be a good touch. I’m a private user so I can only compare to other private dentistry. What I can say is that I have never been over sold any treatment. Mr Lockyer is extremely fair and honest. Totes magotes recommend this practice
Thank you for your 5* review and great feedback Phillip, we will pass your comments onto Mr Lockyer :)
Fantastic experience: Had to have an extraction today of a front bottom tooth, it had an infection in it, so the dentist removed it. Fatima did a good job and explained everything very clearly and precise, so was happy, and needed it to come out, so paid the private price, as I did not want to wait. The infection could have got worse, so it was important it came out, got a 5day course of antibiotics to help clear any remaining infection. Used this dentist for many years have always had good treatment. Had a check up today and discuss the fitting of top and bottom dentures, decided to buy the next level of dentures. Cost will be expensive but are much better than NHS ones. Start treatment next Friday, filling first then the first stage of the impressions for fitting. Explained very well, looking forward to getting a decent set of teeth, and get rid of the small plate in the front. Now should have bottom denture ready in 2 weeks followed by top denture in the autumn. Denture check today need to use salt water to clear red marks, on gum, back again on 22nd June for final check. Needed to do an impression of bottom plate as it snapped last Friday, could be repaired and back at the dentist Friday afternoon.Just a check up today and impressions for top plate denture, back again next Friday to have a filling and 2n impression.Just a filling today, and 2nd impression for top denture, everything went fine. Continuing treatment this morning antibiotics for a swollen gum, and checked new top denture Top denture fitted today will go back in 2 weeks to see how it's settled down. Just a check up today ,and a clean everything was fine,six months till next appointment.Just a check up today one or two minor problems but nothing,cleaned the teeth,Dilek is an extremely good dentist,so happy to return in late may 2025.
Thank you for the 5* review Paul, great to have just lovely feedback.
Fantastic experience: My family are very happy with Mr Lockyer at Alder Road Dental practice. He sets your mind at ease with his friendly humour. The practice is very smart, following a big refurbishment. Would recommend.
Thank you for your 5* review and great feedback Claire, we will pass your comments onto Mr Lockyer :)
Fantastic experience: I’ve just had an appointment with Sam Wheeler to fix a broken tooth in preperation for a crown in a few months time. He explained everything in advance and although it was a long procedure, it was thankfully pain free and I am very pleased with the result. Well done Sam and the team
Thank you for your 5* review and great feedback Dave, we will pass your comments onto Mr Wheeler :)
Fantastic experience: I was very pleased with my hygienist, she made me feel very at ease as I was so nervous and did everything to make my experience as comfortable as possible, she is a credit to your practice
Thank you for your 5* review Phillipa, we will pass on your feedback to Abbi :)
Fantastic experience: Excellent!! Once again prompt and professional service. Highly recommended.
Thank you for your 5* review Mark!
Fantastic experience: Always bright and breezy, very polite and professional all round, I was always aware of what the dentist was doing at all times, we will be back :-)
Thank you for your 5* review and lovely comments Jeff!
Fantastic experience: As a very anxious patient I was given time and reassurance, from all staff I encountered,My dentist Sam took time to to explain procedures and options and was pain-free when I left
Thank you for your 5* review Patricia, we are glad you had a positive experience with us :)
Fantastic experience: Just had two tooth extraction with Dr Dilek Karakus and it went even better than I imagined. She was very calming, informative and I definitely felt like I was in safe hands. I hadn't been to the dentist in over a decade so I was more than nervous about everything. The whole experience has been super professional but still with some warmth. Two extractions were done within 20 minutes and there was a great aftercare information provided. Will be coming back for my fillings.
Thank you for your review Maria, we will pass on your kind feedback to Dilek and the team! :)
Fantastic experience: I am moving to the area and had an emergency of a fractured tooth. The surgery were super helpful and made an appointment for the same day. The dentist took the time to explain everything to me, made me feel incredibly comfortable and I really felt like they had my best interests in mind. I am looking forward to this being my new surgery, and you absolutely recommend to all
Thank you for your 5* review Sara, we are very pleased you had a positive experience with us and look forward to welcoming you back soon! :)
Fantastic experience: First impressions of the surgery was, a very pleasant and clean modern surgery the receptionist happy and smiling although I had to wait for 5 minutes before seeing the dentist it was no problem, the dentist and nurse were very efficient and very pleasant. all in all a very good experience. I would definitely recommend Jon Shenton and the Alder Road dental practice as I have previously had some horrendous experiences with dentists and it was such an easy experience with him
Thank you for your 5* review Mr Dunn. We will pass your lovely feedback on.
Positive experience: Sam was polite and respectful. He explained everything to me and how much it was going to cost. I was also given a number of treatment options.
Thank you for your review Nigel, we will pass on your feedback to Sam :)
Fantastic experience: The recently remodelled surgery is a joy to be in. It is wonderfully clean and tidy and all staff are welcoming and helpful. The treatment given is always explained and expertly conducted with the utmost courtesy and friendliness. I have no hesitation in recommending them fully.
Thank you for your lovely review Peter, we are glad you had a positive experience with us! :)
Negative experience: Shocking customer service, I was 15 minutes late to an appointment which they rescheduled because of bad traffic and they cancelled and took my deposit. Been here for years and nothing, disgusting! I even called ahead when I knew I was going to be late because of traffic and no answer but I get punished for that.
I’m really sorry to hear about your experience. It sounds frustrating, especially after being a loyal customer for so long. We strive to provide an excellent service, and it’s disappointing that you felt we fell short this time. The practice has a policy for late attendance and failed appointments. Your feedback is valuable, and if you'd like to discuss this further please reach out to us directly at 01202 528529. Thank you for your understanding.
Fantastic experience: Been today for an extraction for my daughter (first time extraction )with Sam, new NHS dentist. Fantastic! made her feel at ease, from beginning till the end.
Thank you for your 5* review Jenna, we are glad you had a positive experience with us! :)
Fantastic experience: I have always found the staff friendly, helpful and courteous, the dentists themselves experienced and professional, and the practice remains keen to keep the NHS element going as long as possible despite the compromises this inevitably brings.
Thank you for you 5* review and lovely comments, we are glad you have had a positive experience in the practice, we will pass your comments on and look forward to seeing you again :)
Fantastic experience: I live in Canada. Quick emergency appointment. A welcome greeting in a lovely dental surgery.Paul the dentist was very professional and did a great job extracting the broken tooth. I felt relaxed throughout the procedure.
Thank you for your 5* review, we will pass your feedback onto Mr Lockyer :)
Fantastic experience: Dr Karakus and Amy were superb. Great communication. Reassuring. Thorough. I enjoy being treated by the team at Alder Road Dental Surgery. Thank you .
Thank you for your 5* review and lovely review, we will pass your comments onto the team :)
Fantastic experience: Great experience at alder Road Dental surgery. Paulina was very professional and took the time to properly examine and explain the issues I've had with my teeth and the options available to me. Will definitely be visiting again for treatments and regular examinations and would definitely recommend.
Thank you for your 5* review and kind feedback we will pass your comments onto Paulina, We are glad you received a positive experience at the practice :)
Fantastic experience: I cannot say enough good things about this practice, the reception team are so efficient and courteous. Their scheduling never leaves you waiting more than a few minutes, Dr Jasper Westhuizen is just so brilliant with his methods of implants, yes it takes time, but it has been a pain free journey and the its just the fitting to go. His work is better and his prices very realistic based on my extremely bad journey at 740 Dental in Boscombe They even have an easy to turn to finance option. Never mind 5 out 5, its at least a 6 out of 5 in my opinion.
Thank you for your 5* review Mr Branson! we are glad to have provided you with a satisfactory service and are happy to receive such great feedback, your comments will be passed onto Jasper and our reception team, we look forward to seeing you again soon :)
Fantastic experience: Usually I see Jon Shenton, but was advised by him to have a tooth extracted. It was very necessary as the root of the tooth was fractured and had been causing infection. This was done this morning by the orthodontic surgeon, Jasper. He was marvellous and made the difficult extraction almost a pleasurable experience. Made me feel so at ease. Never felt a thing!! Thank you Jasper
Thank you very much for your 5* review Christina :)
Fantastic experience: I have been an NHS patient of this practice for a few years and as I have anxiety over attending any appointment I am pleased to say that they are caring and considerate to my fear
Thank you for your lovely 5* review:)
Fantastic experience: I must say that the hygienist was excellent in every sense. She was very professional, courteous, empathetic, communicative and explained everything clearly to me. She was thorough in every aspect and did not rush any part of it. A credit to your surgery!
Thank you for your lovely 5* review Mr Gollop and positive feedback about our hygienist, we will pass your feedback onto Abbi and the team!
Fantastic experience: I see & have seen Jonathan Shenton at The Surgery regularly now & have for a few years. He is always cheerful, pleasant, polite & friendly. He listens if you have any concerns regarding your teeth & always asks if I have had any trouble with my teeth since the last appointment & he explains what he is going to do in the appointment.He makes conversation which is nice & reassures me regarding my teeth. A pleasure to see Jonathan & he is very good in his field.
Thank you for your lovely 5* review Mrs Cole. We are glad to have provided you with a satisfactory service and are happy to receive such great feedback, we look forward to seeing you again and will be sure to pass your kind feedback onto Mr Shenton :)
Fantastic experience: I recently visited Alderroad Dental Practice and had the pleasure of being treated by Abbi, the dental hygienist, over the course of four sessions. I can't speak highly enough of her professionalism and gentle appraoch. From the moment I sat in the chair, she made me feel at ease with her understanding and compassionate demeanor. Abbi's meticulous and gentle approach ensured that my experience was comfortable and stress-free. I've had a bit of a nightmare in the past with a previous dental practice & hygienist so was apprehensive, but this was by far the best experience of this nature that I've had. Abbi took the time to explain each step of the process, which greatly alleviated any anxiety I had. Her attention to detail and thoroughness left my teeth feeling incredibly clean, healthy and dare I say it 'pain free'. I wholeheartedly recommend Alderroad Dental Practice and especially Abbi for anyone seeking top-notch dental care. She truly sets the standard for what a dental hygienist should be. Thank you, Abbi, for your outstanding service!
Thank you for your amazing 5* review Mr Legg! We appreciate you taking the time to write about your positive experience at the practice and with our hygienist Abbi. I will pass your lovely feedback onto Abbi and the team! We look forward to seeing you for your next appointment :)
Fantastic experience: Although this was just a routine inspection the staff at this dental surgery are always friendly, professional, and caring. From the moment I walked in, I felt welcomed. The dentist was thorough and explained everything clearly. Highly recommend
Thank you for your 5* review Keith, your feedback is greatly appreciated and will be passed onto the team :)
Fantastic experience: After a very bad experience at another dental practice, Alder Road Dental have totally restored my faith. The staff are truly friendly and very efficient, Dr Jasper is so gentle and explains everything to you. I would very strongly recommend his services and that of the full team at Alder Road Dental
Thank you for such a great review of the practice and we are very pleased you have had a positive experience with us your feedback is greatly appreciated and will be passed onto Jasper and the team :)
Fantastic experience: Hygienist explained everything about what needed to be done, on my first appointment, put my mind at peace, letting me know, my gums can be treated. Very impressive care and attention to my health problems Thank you
Thank you for your kind 5* review:) We are glad to hear your lovely feedback and will pass it onto our hygienist!
Fantastic experience: Absolutely fantastic dentist surgery, friendly and accommodating reception staff and a very good dentist and assistant. I had two two broken teeth pulled that I had thought were impossible to get to without suffering a lot of pain during the process but the dentist did a very quick and efficient job of it and I didn't feel a thing! What a difference it makes to go private from NHS!!! Tiptop job!
Thank you for your lovely 5* review Mr Kenney! We are glad you had a positive experience at the practice and will pass your feedback onto the team. We look forward to seeing you for your next appointment :)
Fantastic experience: Would recommend Alder Road Dental Surgery. Saw Paul and Jasper on seperate occasions. Both made me feel at ease and explained what treatment I needed and the procedures to follow.
Thank you for your 5* review and lovely comments, we will pass your comments onto Jasper and Paul :)
Fantastic experience: Having not been to the dentist (out of fear) for almost a decade, my experience with Paulina couldn't compare to my previous dentist. Paulina has a perfect balance between being patient, explaining what needs doing and why, BUT also getting on with the job and doing whats best for you. Didn't feel a thing. Definitely will be returning and using Alder as my future dentist for years to come.
Thank you for your 5* review, we are glad to have provided you with a satisfactory service and are happy to receive such great feedback, we look forward to seeing you again :)
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