Collins House Dental Surgery

Fantastic experience: Had several treatments today, and am a nervous patient so was a little anxious. Staff were wonderfully reassuring and professional - a big thank you to Jo (and her dental nurse colleague), Hanish & Sara. Excellent patient care.

Fantastic experience: Hanish and Sara were so lovely and made me feel at ease when I was nervous going in for a tooth extraction. The procedure itself was done very quickly and professionally and they talked me through what they were doing. I also have a young family and the experience the children have had has been very positive.

Fantastic experience: I am a little apprehensive about visits to the dentist but all the staff at Collins House are so welcoming and lovely, it really puts me at ease.

Fantastic experience: Regular restorative relaxing reliable remarkable robbery

Fantastic experience: An extremely friendly and professional dental practice, that really caters for people who are nervous. Highly recommend.

Fantastic experience: Mark Sykes and his assistant gave a very professional, friendly service followed by Joanne Freeth and her assistant for a relaxing scale & polish. Thank you. Regards Michael Williams

Negative experience: After putting a complaint, I have been removed From the Dentist practice, I’m sure this is because I’ve put in a formal complaint but never heard anything back never been spoken to so rude So it appears you do not mark!! ?

Fantastic experience: Excellent service -very professional. Lynne on reception always welcoming. Kevin and Kayleigh excellent with replacing a tooth. M Skye’s excellent dentist

Fantastic experience: If there was a film with a super hero dentist, the character would be based on Mark Sykes. Thank you Collins House for nearly 30 years of looking after my teeth. I couldn't fault anything.

Fantastic experience: Always friendly and helpful.

Fantastic experience: Excellent safe professional friendly service. Thorough examination with both the dentist and hygienist . Friendly helpful reception and back up staff. Can't be faulted in any way

Fantastic experience: Such a lovely dental practice. Kay is wonderful as are the whole staff .

Fantastic experience: Best dentist I have ever been to thanks for all your care over a very difficult year

Fantastic experience: I have always enjoyed excellent treatment from my dentist Mark Doyle and his team,if there are any problems with my teeth i am seen at the earliest appointment available with no fuss.

Fantastic experience: Excelent riendly staff at all levels, always there to reassure you on any worries you might have, hygiene is always to the highest level.

Fantastic experience: Brilliant service and always there when you need first class dental service. So lucky and grateful that we are with this GREAT practice. Cannot recommend them highly enough.

Fantastic experience: Missed a couple of appointments due to car accident and then the dreaded Flu. Now had a wonderful check up with Laura and Mark. Back on track in no time.

Negative experience: Poor service. I turned up a day late after them cancelling my previous appointment, unfortunately I got the date wrong. Then to be told I was struck off the list. I asked if there was any other option for me to be told bluntly NO! Terrible customer service, as a NHS receptionist myself I would never be allowed to speak to a patient in that way

Fantastic experience: My husband and I visited Collins House today and as usual our experience was excellent. All staff, including reception, the dentist and dental nurses were kind, helpful and efficient.

Fantastic experience: Always friendly, super clean and as painless as a visit to the dentist can be...! Special mentions to Laura and Mark for putting up with me for all these years.

Fantastic experience: Very friendly staff. Lovely atmosphere. Always put you at ease.

Fantastic experience: Since moving to Herefordshire over 7 years ago we have benefitted from first rate dental treatment by the Collins House team. Their professionalism and service excellence is second to none.

Negative experience: Says to call at 9am for emergency appointments. Only to be greeted by an never ending loop of being left on hold. Terrible old outdated calling system like most of the dentist & doctors. The NHS has completely fell apart & the government has ruined what they call “healthcare”. I’m honestly enraged I can’t even get a dentist appointment in such a serious situation.

Fantastic experience: Had a problem with a chipped tooth which was uncomfortable. Rang the surgery and was seen the same day with the tooth being repaired and left feeling much better. Many thanks excellent service and professionalism.

Fantastic experience: I am so pleased with the professionalism coupled with kind and happy people. Worth every penny!

Fantastic experience: Mr.Sykes was extremely gentle while handling my teeth, explained everything that he did and told me I had excellent teeth. Couldn’t have been better!

Fantastic experience: Traditionally no one looks forward to a visit to the dentist, but an appointment at Collins House Practice will go a long way to challenging that adage, the welcome starting at the door even during this Covid time is one of professional care for your wellness and consideration of your possible apprehension. All the staff reinforce the feeling you are in capable hands irrespective of procedures to be carried out. Highly recommended

Fantastic experience: I phoned in the morning with an issue, and I was sorted by 15.30. Cannot ask for anything better. Thank you Kay

Fantastic experience: Lovely staff, friendly and competent. Pleasant environment.

Fantastic experience: Great service. Needed a quick appointment which was readily accomodated. Kind and courteous reception staff. Professional service. Felt listened to. Highly recommended. Thank you.

Fantastic experience: Extremely friendly staff who explain in detail what has happened and the procedures necessary to correct them. Well organised with regard to appointments which allows you to plan for the future. Not pain free but less painful.

Fantastic experience: Mark was his usual brilliant self, and Laura did a smashing job of cleaning my teeth.

Fantastic experience: Excellent care and attention from my hygienist, Jo, and dentist Mark Sykes.

Fantastic experience: Fantastic service- excellent dental care empathetic to each patient

Fantastic experience: As always, I had a very kind and helpful and encouraging appointment, both from dentist and hygienist. And I had an experience I'd never had before. I was feeling slightly ill: I'd experienced two dizzy spells and blackouts, one on the way to the dentist. Everyone was very sympathetic, and listened carefully. Simon told me about TIAs, and said that if I had another I should see a doctor straightway. I fainted again the evening after my appointment and saw my GP the next day who sent me to A&E. All the appropriate tests and nothing too serious. 'You're not as young as you used to be', they said, very nicely. So all is well. A dentist's appointment like that really cheers you up and makes you feel it will be possible to face the next thing that comes along. Thank you very much indeed.

Fantastic experience: As always, extremely efficient and caring. Can't fault the team at Collins House - you always feel welcomed and looked after to the very highest standards.

Fantastic experience: Friendly, professional and helpful as ever, in a pleasant environment. Nick and I saw our new dentist (Simon) and a dental hygienist (Joanne) today, and both had a comfortable and reassuring experience.

Fantastic experience: The whole atmosphere within Collins House from the Reception Ladies, Waiting Rooms etc plus the quality of dental and hygiene care is a totally professional, efficient and welcoming experience and, in the words of, Ms Tina Turner, "Simply The Best"

Positive experience: Is visiting a dentist fun. No but having a positive experience justifies it all. Excellent patient care, full explanations all along and the perfect end result. Having a 30 year friendship speaks volumes.

Fantastic experience: Aa extremely Professional Dental surgery. Patient care is second to none. All receptionists, nurses and dentists are excellent.

Fantastic experience: Excellent dentist always so friendly and polite been a patient for 25 years

Fantastic experience: I attended for an extraction with Mark Doyle, as usual Mark and Karen were super friendly and put me at ease from the off. Mark explained the procedure as he was carrying out the extraction with his usual interjection of humour and anecdotes. The process was quick, and surprisingly painless. As always the service and patient care was faultless.

Positive experience: My hygienist, Elena, was lovely. She is a considerate and caring member of Collins House Dental Surgery. Her attitude to me and the way she administered her treatment was at a different level to what I have experienced in the past. Thank you.

Fantastic experience: Collins House Dental Practice, offers a great service, all staff are polite and courteous as well as understanding and the care you receive as a patient is outstanding. Thank you all.

Fantastic experience: Always caring and professional service from all members of staff. My Dentist Kay Mileson is knowledgeable and very able. She has been my dentist for over 20 years.

Fantastic experience: Ginger biscuit wreaks havoc!!! Collins House Dental Surgery to the rescue. Excellent [emergency] service as usual. Thank you.

Fantastic experience: Amazing staff, top class dental treatment, beautiful dentist. Can't recommend this dentist highly enough. 5 stars !

Fantastic experience: Perfect professional service as always during a recent visit to the hygienist, a checkup and a small filling, thank you Collins House :)

Positive experience: Lovely friendly professional staff from reception to dentist. Highly recommended.

Fantastic experience: Always welcoming, helpful reception team, professional clinical teams. Jo , especially, is a great hygienist. The building is a calm and relaxed atmosphere, love walking through the garden, it all helps make going to the dentist a good experience! Thank you

Fantastic experience: As usual my visit to the dentist was stress free, the staff were friendly and efficient, I was seen on time and Mr Sykes was professional and friendly as always

Positive experience: Appointments on time, loads of waiting room mags (get there early) Dentists, hygienist s and receptionists all lovely people Clean and quiet, my ideal private dental practice

Fantastic experience: Can't speak highly enough of Collins House Dental Surgery. Professional; efficient; caring; knowledgeable; extremely diligent and lovely, warm & friendly people! You're ALWAYS looked after very well.

Fantastic experience: Always a pleasure to visit Mark and his team. Feel valued as a patient and personally. I know I receive the best of dental care from both my dentist(Mark) and hygienist(Laura). Thank you!

Negative experience: Wanted an emergency appointment, wouldn't even consider seeing me as they weren't taking on anymore patients. I only wanted an emergency appointment as my own dentist couldn't fit me in!

Fantastic experience: When it comes to visiting the dentist I’m beyond an anxious mess! However, Mark Sykes and his team are always so patient, understanding and will go out of their way to accommodate me, for which I’m so grateful. I would never go anywhere but Collins House Dental Surgery.

Fantastic experience: Always polite, friendly and professional, all the staff are incredible in how they cater to my disabled children making sure they are calm and relaxed. My eldest son ( disabled )loves his day out to the dentist to see all the staff and get his stickers, he always comes out smiling and cannot wait until his next visit.

Fantastic experience: Good service always seen if a problem, even on the day, Simon and my hygienist are very thorough which is important to us.

Fantastic experience: Friendly, professional nothing is too much for the staff here, very understanding and helpful.

Fantastic experience: Without exception I find Collins House an excellent dental surgery to visit. Everyone working there is extremely helpful, efficient and friendly. Appointments are easy to arrange and I have been seen in an emergency without question. Simon, my dentist, and Jo, the dental hygienist, are both the best I have ever had, and I am 75 so have had a long experience!

Fantastic experience: Great service. Was seen at short notice, and fixed on the spot by Simon even though my normal dentist was on holiday - excellent!

Fantastic experience: Friendly and helpful as always! Strong sense of being personally looked after....complete faith in their judgement.

Fantastic experience: Exceptional care from a truly highly respected professional team who will always be personable despite their busy schedules

Fantastic experience: Always punctual , friendly and fantastic hygienists .I truly believe I have the best and most lovely dentist in Mark Doyle . So very lucky to be under his expert care. I’m always made to feel like I’m part of the Collins dental family and greeted as such every time I visit .

Fantastic experience: Unfortunately I had dental issues this week, initially thought it was sensitivity & my wonderful dentist Mark treated the issue but later in the day the situation became worse therefore the next morning another visit to Mark was made who very quickly diagnosed nerve issues and a decision was made to extract the tooth, this was done extremely quickly & pain free....things didn't quite go to plan, I was still in a lot of discomfort later hence a third visit back to my No.1 dentist & his team of fantastic dental nurses to find the onset of an infection. Mark being such a great guy & so professional dealt with the issue immediately assisted by his loyal & best nurse Karen who make the most amazing team ever. Mark, I'm so grateful for your prompt, efficient & professional care, simply the very best ever. Thank you also to Team Collins House you are all fantastic.

Fantastic experience: An outstanding level of service and organisation paired with a level of kindness and compassion I can not believe could be bettered anywhere!

Fantastic experience: Absolutely outstanding personal service, I feel extremely cared for.

Fantastic experience: The best dental surgery in the country staff are very helpful hyginus a brilliant and my dentist is the best in the world Mark the covid practice that they've got in the surgery is second to none

Fantastic experience: Always very caring. See you when you have problems . I have a lotof bridges so need to be taken good care of and this is why I go to a top of the range dentist.

Fantastic experience: Feel comfortable, at ease in the dentist’s chair always receiving highly professional treatment.

Negative experience: I haven't received dental work at this surgery as I have always lived in Australia. I advised by email to Collins House of the incorrect emails I received reminding me of my appointments but my email was not acknowledged & it was not corrected. Let's hope they are better at dental work than correcting their mailing lists when advised.

Fantastic experience: Lovely dentist, the waiting room is relaxing while you wait. Very accommodating with appointments

Fantastic experience: Really good service and an excellent job done on a difficult tooth I’m really pleased with the result

Fantastic experience: I've been with Collins house for a long time now. I've found them to be top class. The welcome you get is outstanding. Their attention to detail is superb. I feel like a part of the family and felt that from day one. Nothing is too much trouble. Their standard of care is excellent. And of course the work they have done in my teeth is exceptional. I have two boys, primary school age. They have been so good at introducing them to the world of check ups. Have been kind, patient and gentle. If you get the chance to sign up here my advice is don't delay.

Fantastic experience: Great dental surgery - all staff are polite, professional and nothing is too much trouble.

Fantastic experience: Excellent friendly staff, modern facilities and first class service

Fantastic experience: Excellent surgery. Very clean. Welcoming and friendly receptionists and dentists.

Fantastic experience: Best Dental practice I’ve EVER been to, the team are outstanding in every way!

Fantastic experience: Really excellent treatment by all staff from reception to hygienists and the dentist's themselves.

Fantastic experience: Wonderful staff who do everything possible to help - even at very short notice. They are also brilliant at looking after children.

Fantastic experience: Great team great people.Have been with Mark for around 20years.best ever .

Fantastic experience: As a new patient, had an old filling replaced and a tooth tidied up, very pleased with the results first time in years my front tooth looks normal.

Fantastic experience: Fantastic team, always put you at your ease which is critical when you are dealing with dentistry!!

Fantastic experience: Always a friendly welcome from the receptionists at Collins House and, as usual, excellent treatment from Mark Doyle and Laura Tootell, who genuinely care.

Fantastic experience: It’s taken years but finally found an excellent dentist. The team are outstanding, customer focused and friendly. Very good advice and it is very obvious they care about their customers. I highly recommend these guys, and from me a thank you.

Fantastic experience: The best dental surgery with fabulous staff that are friendly, kind and caring while being professional. Cannot fault any of it!

Fantastic experience: Always been very pleased with the treatment I have received from Mark over the last 20+ years I have been with the practice. The whole team are always friendly and reassuring.

Fantastic experience: Apart from 5 years when I lived in Cornwall, I have been Mark Sykes' patient since he first became a Dentist. I have followed him to 4 Surgeries which he might now regret!! I now live in Monmouth on a road that is full of Dental Surgeries but I still choose to travel to Hereford to be looked after by Mark. I think this proves how highly I think of him. I also have nothing but praise for my lovely Hygienist Jo and the other members of the Team when I visit. Tricia Nash

Fantastic experience: We have been with Mark Doyle and Collins House for a considerable number of years. The friendly and well trained staff have consistently provided us with first class dental care in a relaxed and friendly atmosphere. We've also appreciated their response to the inevitable emergencies.The problems have always been thoroughly assessed and the appropriate remedial treatment carried out quickly. We believe that our experiences are a testament to the high standard of dental care that Mark and his staff are constantly striving for, and can highly recommend them.

Fantastic experience: Collins House is without doubt the best practice I have used. The staff are professional,helpful and welcoming. The treatment I have received, including in emergencies, has been of the highest standard. I would recommend them to anyone.

Fantastic experience: First class treatment, which I cannot fault. All precautions re:COVID very thorough. I do not think it could be bettered!

Fantastic experience: Simon Portman Lewis is the most incredible dentist. I had and hour and a half root canal treatment and can honestly say I felt nothing. Even the anaesthetic is incredible. He is so skilled I didn’t have that terrible numb face thing at all afterwards- and today hardly a twinge of after pain. I must also mention his dental nurse who was amazing at assisting him (and me). Not one dribble or run of water escaped her notice. Honestly if I could give more than 5 stars I would. I can’t imagine any Harley Street practice being any better

Fantastic experience: A wonderful experience as ever ... and I never thought I'd say that about a trip to the dentist. The care I've received from Simon and Laura at this practice is first rate; everything is explained clearly and succinctly, and my questions are always answered in a detailed, precise manner. I had an emergency appointment this morning - one of my crowns fell out last night - and everything has been fixed by Simon with the minimum of kerfuffle.

Fantastic experience: As a wheelchair patient I find Simon's team and the reception staff to be professional and helpful, and from the time I enter the premises to when I leave everything is as it is for other patients. Having dentures helps a lot and Simon's knowledge is second to none. You can trust him to do the right thing and he has the years of knowledge and can explain it in a way that is understandable to all!! An appointment is an enjoyable event!!

Fantastic experience: Last night I lost a vital filling, luckily I was already booked in this morning for my hygienist visit and routine examination, all went well and I returned later in the day to have the filling replaced, Mark Doyle, in his usual efficient and professional manner soon got me sorted. I felt safe in the surgery with all their anti Covid procedures and will always recommend Collins House to anyone needing the best in dental care.

Fantastic experience: Lovely dental surgery, Simon has been my dentist for nearly 30 years. The receptionists are extremely lovely. Always feel welcome and at ease. All members of staff are very friendly.

Fantastic experience: Being classed as extremely vulnerable, I only make necessary visits to public places taking great care due to the pandemic. My visit to Collins House Dental Surgery showed just how much they care about the welfare of their staff and patients. Strict but manageable conditions made me feel very reassured I was in a safe place. Thank you to all concerned for your continuous efforts and excellent service as an outstanding dental surgery.

Fantastic experience: The staff here have to be the gentlest dentists and hygienists I have ever known. They really do take care of the patient as an individual, noting and catering for one's individual terrors and fears! I always feel reassured and valued at CHDS, and I speak for my wife as well in saying this. Despite the Covid restrictions, the staff here continue to be helpful, friendly and efficient. I still don't like the drill, but Collins House always makes me feel that I matter as a patient and they do their very best to mitigate my fears!

Fantastic experience: Needed urgent treatment for a partially broken tooth, was seen within an hour of phoning the surgery even though my usual dentist was not in the practice today. Outstanding service from the team at Collins House, as is usually the case.

Fantastic experience: Brilliant service every time i visit. I feel like the Dentists and everyone that works there do their very best to make me feel comfortable and looked after.