One One Nine Family Dental - Streatham Dentist

Information about One One Nine Family Dental - Streatham Dentist
Opening hours
- sunday: (closed)
- monday: 8h-17h
- tuesday: 8h-17h
- wednesday: 8h-17h
- thursday: 8h-17h
- friday: 8h-17h
- saturday: (closed)
Based in Streatham, London. The professional and highly trained team at 119 Family Dental offer state-of-the-art and modern NHS, private and cosmetic dentistry in pleasant and relaxed surroundings.
If you’re looking for a dentist in South London we believe in creating a calm and friendly environment to ensure that you feel relaxed throughout your entire dental treatment.
Our services include:
White Fillings
Silver Fillings
Crowns
Bridges
Inlays/Onlays
Porcelain Veneers
Dentures
Cancer Screenings
Gum Disease
Root Canal Treatment
Tooth Whitening
Facial Aesthetics
Facial Rejuvenation
Anti-Wrinkle Treatments
Inman Aligners
Invisalign
Implants (Call for more information and prices)
Our comment from Best Dentists about One One Nine Family Dental - Streatham Dentist:
One One Nine Family Dental is a highly regarded dental practice known for its friendly and professional staff, including Dr. Grace and Dr. Anna, who have received numerous commendations for their attentive care and thorough explanations. Patients appreciate the welcoming atmosphere from the moment they step in, and many report feeling at ease during their visits. The clinic offers a wide range of dental services and is praised for its quality of care at competitive prices.
Some notable highlights from patient experiences include:
- Exceptional Staff: The reception team and dental professionals are consistently described as polite, accommodating, and knowledgeable.
- Personalized Care: Dentists take time to explain treatments, ensuring patients understand their options and feel comfortable throughout the process.
- High Patient Satisfaction: Many long-time patients express loyalty and appreciation for the consistent care provided over the years.
Overall, One One Nine Family Dental stands out for its commitment to patient comfort and quality dental care, making it a top choice for families and individuals alike.
Services and Treatments
One One Nine Family Dental - Streatham Dentist: Reviews
Fantastic experience: I have seen Maria for a couple of years, always professional, polite, unfortunately I didn't head her advice, now I starting all over again, thank you for all you have done
Hello Anneth! Thank you for your feedback! We really appreciate it.
Fantastic experience: Had a Great experience. Wonderful team. Dr.Bernard and nurse sharon are the bestest. High Quality of care for lower price. I personally recommend for everyone.
Hello Karthik! Thank you for rating us! We appreciate it.
Fantastic experience: Really friendly and professional, happy with service offered
Hello Dawn! Thank you very much for your feedback! We appreciate it.
Negative experience: Awful dentist, loses appointments and then staff make no attempt to help. Very poor service.
Thank you for taking the time to share your feedback. We’re sorry to hear that. Your experience matters to us , and we’d really like the chance to understand more.
As all concerns are handled at local practice level, they’re best placed to listen and help. If you’d like to speak with someone directly, the Practice Manager at your practice would be happy to talk with you - whether that’s in person, over the phone , or by email. You can find their contact details on the practice’s website or on your appointment card.
Thank you again for raising your concerns - we’re always looking to improve the service we offer.
Your team at 119 Dental
Fantastic experience: Everyone was extremely helpful and especially the Dentist am very happy with the service they provided
Hello Marcia! Thank you very much for your feedback! It`s much appreciated.
Fantastic experience: I had 3 filling yesterday.I was delaying from long time because I wasn't sure and comfortable but he did amazingly definitely I am going back to him for my dental treatment.
Hello Urooj! Thank you for your feedback! We do appreciate it a lot.
Negative experience: Awful service, avoid this dental practice at all costs. Service has really gone downhill, was a lot better when Manoo worked there more frequently. Reception staff are really incompetent, unhelpful and rude, requested over a month ago in person, verbally and in writing my last dental report and X-ray from July 2025 which I needed for a composite bonding treatment elsewhere, I had to chase this on numerous occasions and was told about a ‘new IT system still transferring over data’ shouldn’t take this long with the capability of technology in 2025 and backups should be readily accessible… anyways finally received the xray via email weeks later, chased for the report again, a month later still didn’t receive, chased in the last week and told about new IT system again, was then sent a report from a visit in January 25 despite clearly requesting the report from my last appointment in July 2025. You literally cannot make the level of incompetence up! There’s also no date on the X-rays received so I wouldn’t be surprised if they are from January 25 or before if the IT system is still allegedly down! I’ve now had my composite bonding (elsewhere) and the dentist mentioned that I needed a few fillings which I said I had recently (at 119 in July, the dentist used a new rapid filling treatment, apparently ), this now makes me question if I actually received the fillings I paid for! I will be making an official complaint to the GDC! Save your time, money and teeth and go to a reputable dental practice elsewhere!
Thank you for taking the time to share your feedback. We’re sorry to hear that your visit didn’t meet your expectations. Your experience matters to us , and we’d really like the chance to understand more.
As all concerns are handled at local practice level, they’re best placed to listen and help. If you’d like to speak with someone directly, the Practice Manager at your practice would be happy to talk with you - whether that’s in person, over the phone , or by email. You can find their contact details on the practice’s website or on your appointment card.
Thank you again for raising your concerns - we’re always looking to improve the service we offer.
Your team at 119 Dental
Fantastic experience: Very friendly, professional service from dentist, hygienist and reception staff. Makes going to the dentist nearly pleasurable.
Hello Andy! Thank you very much for rating us!
Fantastic experience: Great family dentist Staff are lovely and very gentle with nervous clients
hello Clare! Thank you very much for your feedback! It`s much appreciated.
Fantastic experience: Been my dentist for many years All the staff are lovely. Saw hygienist today who I see regularly she is fabulous!
Hello Michelle! Thank you very much for your kind feedback! We appreciate it a lot.
Fantastic experience: Hannah is great and talks you through what’s needed and explains all your options clearly. Very happy
Hello Natalie! Thank you very much for your feedback! We really appreciate it.
Positive experience: I was not pleased with my recent hygienist consultation, unfortunately I didn't get her name. The dentist had advised me to see a hygienist regularly for a "deep clean" to keep on top of gum disease, but when I booked an appointment online, I didn't know whether it was airflow or another treatment, so booked one of the 2 options that cost the same and added a note that I needed some advice at the appointment re what suits my needs best. I arrived at the hygienist a few minutes into my appointment time as, even though I had recently filled in all my forms when seeing the dentist, I had to do it all over again upon arrival for the hygienist, and this time I hadn't factored in when arriving just in time for the appointment. The hygienist wasn't keen on discussing my options, checked me over briefly and didn't see active gum disease, so told me I didn't need a deep clean. She didn't really tell me what "airflow" was either, only that I could have it at the extra cost of £29, even though an airflow treatment would have cost the same £86 as the treatment I had booked originally. I did at least get her to clarify that airflow was "purely aesthetic", so I decided against it as my main concern was the gum disease. By this point we only had 15 mins left, so she cleaned the lower teeth, but then did a quick and shoddy job for the upper teeth, incl on the area where I have a "pocket" that needs extra attention, according to the dentist. I left dissatisfied: even though I accept responsibility for missing 5 minutes of the appointment due to not having filled in the forms in advance, I couldn't be expected to know what treatment I need, especially as there is not much detail given on the website when booking the appointment. The hygienist clearly just wanted to do "her thing" without taking my needs into account. And in the end only did half the job because we'd run out of time, without any explanation or acknowledgement for leaving me short. I work with patients myself (not customers, mind you!) and did not feel as if I got the same attention and care from the hygienist that I strive to deliver in my own work. With this being a "private" treatment, most likely nobody cares about the client care she delivers and hold her accountable for it. But I still hope she takes this feedback to heart and learns from it.
Thank you, Susanne! :)
Negative experience: My appointment was cancelled without any notice. I took time off work and travelled to the clinic, only to find out it had been cancelled due to their new system. No call, no message, just wasted time. This level of disorganisation and lack of communication is extremely unprofessional.
Hello Joseph! Thank you for taking the time to share your feedback. We’re sorry to hear that your visit didn’t meet your expectations. Your experience matters to us , and we’d really like the chance to understand more.
As all concerns are handled at local practice level, they’re best placed to listen and help. If you’d like to speak with someone directly, the Practice Manager at your practice would be happy to talk with you - whether that’s in person, over the phone , or by email. You can find their contact details on the practice’s website or on your appointment card.
Thank you again for raising your concerns - we’re always looking to improve the service we offer.
Your team at 119 Dental
Fantastic experience: I seen Upsana today my treatment was very good ! However, I did note that the price is very expensive £86.00? This is very expensive for pensioners.
Hello Antoinette! Thank you for your feedback! While we wish we could keep prices lower, these increases are necessary to continue providing the care and services you’ve come to expect.
I truly appreciate the value you place on the hygienist's work, and I will be sure to pass your feedback along to the team.
Fantastic experience: Very profesional and friendly they made a new set of dentures for me i am so pleased with them, they made me feel at ease when ever i visited them, thank you so much ladys brillant job.
Hello Margaret! Thank you very much for your feedback! We appreciate it.
Fantastic experience: Great service today had a filling done Lee was very gentle and attentive and fast Reception staff are lovely
Dear patient, thank you very much for your kind feedback! We do appreciate it.
Fantastic experience: Been to my check up today. Very good dentist. Fast and efficient. Highly recommended.
Hello Robert! Thank you very much for your kind feedback! We appreciate it!
Fantastic experience: I love this dentist the staff are amazing from the minute you walk through the doors the kindness they show you. My Denist and hygienist are the best they are both amazing and kind they understand my fears and I feel completely relax with them. Thank you.
Hello Vee! Thank you very much for your feedback! Much appreciated!
Positive experience: Good service but dentist was late.
Hello Liam! Thank you for your feedback! Apologies for the delay. We always try to keep waiting times to a minimum but sometimes it’s unavoidable. Thank you for your understanding!
Fantastic experience: I really value the work of the hygienist, but find it to be prohibitively expensive. The price has gone up another £16 in one go. I believe it should be on the NHS. I will probably cut to once a year now, £86 is a lot of money. Also they shut 1-2pm for lunch, but when given my 2pm appt, I wasn't told. I always arrive early & had to demand to wait inside as it was cold, but they weren't happy about it. Despite my complaints, I have attended for many years and was always pleased with the treatment.
Hello Jen! Thank you for sharing your feedback. I completely understand your frustration regarding the recent price increase and the lunch break scheduling and apologize for keeping you waiting.
The price increase is, unfortunately, a result of rising costs of living and operational charges that impact our ability to maintain the quality of service. While I wish we could keep prices lower, these increases are necessary to continue providing the care and services you’ve come to expect.
I truly appreciate the value you place on the hygienist's work, and I will be sure to pass your feedback along to the team. Your loyalty to our practice over the years is greatly appreciated, and we hope to continue providing you with the best possible care.
Negative experience: This is now the second time my appointment has been cancelled, on this occasion, just three hours before the scheduled time. If I would cancel last minute, they would charge me cancellation fee. I waited three weeks for the first appointment and another two weeks for the rescheduled one, just to get a basic x-ray. With the pain raising. Being told this is completely normal. I also took two separate days off work for these appointments, both of which have now been completely wasted. This is unacceptable, and I cannot continue to lose annual leave due to their last-minute changes. Given this experience, I will be looking for another, more reliable dental practice.
Hello Tomas! Thank you for your review. Please contact us to discuss your issue in further detail.
Fantastic experience: Gentle, professional and friendly as always Best dentist I’ve ever been to Don’t go anywhere Grace !
Hello Kim! Thank you very much for your feedback! We appreciate it a lot.
Negative experience: I am writing this review to share a distressing experience I had at 199 dental practice. I experienced behavior that was highly inappropriate and made me feel very uncomfortable and unsafe. The professional boundaries that should be strictly maintained in a healthcare setting were not respected. This has completely eroded my trust, and I cannot recommend this practice. Patients deserve to feel safe and respected.
Thank you for your review. Please contact us to discuss your issue in further detail.
Fantastic experience: Been with this dentist since a young child and they never disappoint, appointments are always in an appropriate timely manner, I dont recall ever having to wait long for my appointment they are pretty much always to schedule. Great dentists and advice everytime
Hello Carys! Thank you for your feedback! We appreciate it a lot.
Fantastic experience: Hygienist is really thorough and gave great advice.
Hello Julie! Thank you very much for rating us! We appreciate it.
Fantastic experience: Amazing service by the amazing Jenna made me feel really comfortable and relaxes. Same goes for Alex...great team
Dear patient,
Thank you very much for your kind feedback! We appreciate it.
Positive experience: The experience was very good and helpful for me
Hello Albert! Thank you very much for your feedback!
Fantastic experience: Great friendly dental practice
Hello Yvonne! Thank you for your feedback! We appreciate it.
Fantastic experience: I couldn’t recommend Grace enough. She is an incredible dentist and a person. She knows her job well and I’m always impressed how she remembers all the patients. Her team is also absolutely amazing.
Hello Iwona! Thank you very much for your kind review! We appreciate it a lot.
Fantastic experience: Been going to this surgery for many years. They have always been kind and gentle. Very good.
Hello Simon! Thank you very much for your feedback! We do appreciate it a lot.
Fantastic experience: I had my routine dental checkup today. The staff were helpful and friendly and I felt very much at ease. My dentist Bernhard Schroder was very good, explaining in detail about any concerns I had. Excellent service.
Hello Angela! Thank you very much for your feedback! We really appreciate it.
Fantastic experience: Only good things to say about this dental practice - professional and will make you feel at ease. Couldn't recommend this place and dentist Jenna enough, a patient and kind professional!
Hello Santa! Thank you very much for your kind feedback! We appreciate it.
Fantastic experience: Good exeperice. Its good to receive text reminders too.
Hello Maggie! Thank you for your feedback! We appreciate it.
Positive experience: Really friendly staff (almost)dentist and hygienist were very professional. Grace is the dentist. Reception staff some extremely friendly and one was not as she didnt communicate in delays but seemed perturbed when i asked about wait time. But opposite experience with another reception staff who was so friendly and communicated. Grace is really great dentist and during my hygiene appt my filling fell out. The hygienist was really good at getting dentist to rectify issue as soon as they could give me an appointment. So this is a good mark of a dental practice when things don't go to plan how they action things. Would recommend Grace and hygienist to anyone...
Hello Neeta! Thank you very much for your honesty and kind feedback! We appreciate it.
Fantastic experience: Brilliant service, personable staff.
Hello Collie! Thank you very much for your feedback! We appreciate it.
Fantastic experience: Amazing dental practice. Always so warm and friendly and welcoming. I have moved but travel quite far to get here. That says it all!
Hello Kelly! Thank you very much for your kind feedback! We really appreciate it.
Fantastic experience: Always a great experience, from the reception staff to all that work there. Anna is an amazing dentist and goes out of her way to fit you in and help, could not recommend more highly
Hello Sabrina! Thank you very much for your kind feedback! We really appreciate it.
Fantastic experience: Had an appointment with the Hygienist today. She gave my teeth a good clean and offered lots of information. Seen on time. She was very pleasant. Great experience
Hello Mandy! Thank you very much for your kind feedback! We appreciate it.
Fantastic experience: Very friendly and welcoming receptionists. Knowledgable and highly personable dentists!
Hello Abypte! Thank you very much for your feedback! We appreciate it!
Fantastic experience: Great experience! Dr Anna explained everything carefully, including prices covered by NHS and not covered, stopped anytime I felt unconfortable and always made sure I knew what was happening.
Hello Joanna! Thank you very much for your kind feedback! We do appreciate it.
Fantastic experience: Another very good experience with the care and attention given to me. Anna is always very clear with how things are with my teeth. She gave me the instructions needed with regard to some plaque she had noticed. .
Hello Philip! Thank you very much for your feedback! We appreciate it a lot.
Fantastic experience: Have been using this dentist practice for 3 years. Professional dentists, pleasant receptionists, excellent service. Highly recommend!
Hello Iryna! Thank you very much for your kind feedback! We much appreciate it.
Fantastic experience: Been a patient here for many years. An issue arose with recent dental work and Grace fixed it with promptly and efficiently. The practice is always positive and welcoming. Long may 119 be available.
Hello Keith! Thank you very much for rating us! We appreciate it.
Fantastic experience: Going to see my dentist at One One Nine Dental Practice is always a real pleasure. Everyone working there are nice, friendly, kind, very helpful, they are also very accomodating. My dentist is brilliant, she always listens to the problems I am having and she always explains the treatment that I will be having clearly and professionally. The clinic is always very clean and very comfortable. Will always highly recommend this dental practice. My daughter and daughter in law also attends this clinic ad always very happy with the service that they get.
Hello Susan! Thank you very much for you feedback! We much appreciate it.
Positive experience: Always great to see Grace. She's a kind, caring dentist. She's always very clear about the treatment and its goals.
Hello Lesley! Thank you for your kind feedback! We appreciate it.
Fantastic experience: From the moment you walk in, you feel truly welcomed, not just by the reception team, but by everyone in the clinic. Dr. Grace Whittington is incredibly professional, caring, and thorough. You can trust anyone in the dental clinic to take great care of you. I always feel like I’m in good hands. Highly recommend!
Hello Galina! Thank you very much for your kind feedback! We appreciate it a lot.
Fantastic experience: Update to my previous post a few years ago. The receptionists are still amazing, can't praise them enough. GP receptionists could learn so much from how the receptionists at 119 treat and interact with their patients. Dr Jenna is amazing, so kind and friendly .Dr Anna is outstanding, first class. So pleased to have 119 as my dentists. Firstly, the reception staff are amazing, so friendly, professional and really go the extra mile to help. The premises are super clean and covid safe I have seen dentist Rania Maraki and her lovely dental nurse for a number of appointments. Great to see x-rays of your teeth on a monitor with your dentist explaining a treatment plan. I never thought I would actually enjoy going to the dentist! Kind souls, thorough and genuinely care about your comfort and treatment.
Hello Stephen and thank you for your feedback! Its much appreciated! :)
Fantastic experience: Dr Mano was very patient. Thank you.
Hello Anoja! Thank you for your feedback! We appreciate it.
Fantastic experience: Lovely team, very helpful and experienced. The admin team Dheeta, Alex and others are super helpful and Hannah is a great dentist.
Hello Stacy! Thank you for your kind feedback! We appreciate it.
Fantastic experience: 119 have looked after my family’s teeth for many years. On top of that they provided fantastic care for my recent dental emergency - even more amazing as it was a Friday before a bank holiday! Thanks Grace and team.
Hello Sarah! Thank you very much for your feedback! We appreciate it.
Fantastic experience: I have been with them for years and highly recommended them l have grace and victoria looking after me they explained everything to me and put me at ease.l bring my granddaughters too they really look after them and take time to do their teeth and my daughter they hate dentist but they love this one as their help give them confidence and support them with their treatment.their kindness and in couraging as help.thank you to all staff x
Hello Jackie! Thank you very much for your kind words! We appreciate it a lot.
Fantastic experience: Went in for a quick 10 minute appointment, single mother with no support, so the staff were very accommodating and helped look after my children whilst I had my xray, my dentist was very nice and made me feel comfortable :)
Hello Anya! Thank you very much for your kind feedback! We appreciate it a lot.
Fantastic experience: Very positive experience. Always easy to arrange an appointment
Hello Susie! Thank you very much for your feedback! We appreciate it.
Fantastic experience: had an emergency visit to 119 dental an was fine saw anna very nice young lady looked after me so all good ..
Hello Martin! Thank you for your feedback! We appreciate it.
Fantastic experience: “I had an excellent experience with Dr. Anna M. After I broke my teeth, she was able to replace them with new ones in just one day! She provided exceptional care and made sure I felt comfortable throughout the process. I’m also grateful for the follow-up appointment she scheduled for me in two weeks. Highly recommend her for anyone in need of dental care!”
Hello Habiba! Thank you very much for your kind feedback! We appreciate it a lot.
Fantastic experience: Lovely and very professional hygienist and dentist who take a lot of care over your comfort and explain everything in detail.
Hello Victoria! Thank you very much for your nice feedback! We appreciate it.
Negative experience: Just too expensive… hygienist is simple unaffordable.
Hello Tina! Thank you for sharing your feedback. We’re sorry to hear that you found our services to be unaffordable. We strive to provide high-quality care and we understand that affordability is important. Please feel free to contact us to discuss monthly payment options such as Denplan. We will be happy to provide you will all details. Thank you!
Fantastic experience: Everyone was so polite and helpful. Great proffesional service!
Hello Drago! Thank you very much for your feedback! It`s much appreciated.
Fantastic experience: I booked a private check up, the check up includes x-ray and they check your teeth and gums as well. If you want you can book a hygiene appointment separately. Everything went really well, they give you lots of attention and explain what they are seeing and answered all doubts I had. Recommended
Hello Neon! Thank you very much for your kind feedback! We appreciate it a lot.
Fantastic experience: Dentist was very welcoming made me feel comfortable and really sweet.
Hello Abbey! Thank you very much for your feedback! We appreciate it.
Fantastic experience: My Dentist was extremely kind and even made me laugh a little my appointment was quick and efficiently done
Hello Tobi! Thank you very much for your feedback! We appreciate it.
Fantastic experience: I went for free check, as I'm pregnant! The dentist was amazing, very gentle, gave me great advice. It was quick and painless
Hello Halina! Thank you very much for your feedback! We appreciate it.
Positive experience: Although I’m happy with the practice, the prices just keep going up and up! £86 for a 15 minute clean!
Hello Shannon! Thank you for your feedback! We understand that price increases can be frustrating, and we truly appreciate your understanding as we continuously strive to maintain the highest standards of care and service.
Fantastic experience: Excellent service! My daughter was experiencing tooth pain, and the dentist provided an appointment straight away. The staff was polite, professional, and very caring. We truly appreciate their prompt attention and kindness. Highly recommend!
Hello Sumaiya! Thank you very much for your kind feedback! We much appreciate it.
Fantastic experience: I will recommend this clinic. My experience is great. Reception very polite and helpful, looking into details for early appointments. Doctors happy to help and look how to save teeth. Thank you
Hello Oxy! Thank you very much for your feedback! We much appreciate it.
Fantastic experience: My first time at 119 dental practice. Very efficient, and straightforward. My dentist Jenna was very professional and talked me through everything she was doing. Very relaxed and easy to understand. Was seen quickly and not long waiting. Would reccomend to my friends and others. Only reccomendation is that after Any work undertaken a report be sent to patients via email or text with charges incurred!
Hello Carlos! Thank you very much for your feedback! We much appreciate it.
Fantastic experience: Going to the Dentist has stopped being traumatic since attending this practice . I can only say good things, today I saw a fabulous hygeinist who was caring,gentle and highly professional.No pain experienced a she has done a terrific job. Thank you all at One One Nine for your patience and professionalism.
hello Clare! Thank you very much for your feedback! It`s much appreciated.
Fantastic experience: On time, sincerely apologetic at cancelling original appointment. Gave me options regarding some treatment I will need soon, and pricing of each. I would recommend the practice.
Hello Chris! Thank you very much for your feedback! We appreciate it a lot.
Fantastic experience: I have been seen on time . Very friendly and professional dentist and staff. Thank you
Hello Milena! Thank you very much for your feedback! We appreciate it a lot.
Fantastic experience: Polite, no long hours of wait and offered simple, straight forward answers to questions.
Hello Ivy! Thank you very much for your feedback! We appreciate it.
Fantastic experience: Great team; always very friendly and professional.
Hello Gordon! Thank you very much for your feedback! We appreciate it.
Fantastic experience: terrific: friendly, everything made clear, treatment super efficient, no wait for appointments
Hello Sebastian! Thank you very much for your feedback! We appreciate it.
Fantastic experience: I have been coming to this dentist for the past 14 years. Never had any complaints Dr Usman treated me he is a very kind and friendly doctor. I had a smooth comfortable check up.
Hello Talat! Thank you very much for your feedback! We appreciate it.
Fantastic experience: I had my wisdom teeth removed recently, and I was initially nervous about the procedure. The staff was amazing from start to finish. The consultation was thorough, and the dentist took the time to answer all of my questions. On the day of the procedure, I felt completely comfortable. The staff made sure I was at ease and explained each step of the process. After the surgery, the pain was manageable, thanks to the detailed instructions and medication provided. Recovery went smoothly, and I felt well taken care of during the entire process. I would definitely recommend Dr Anna Maclaurin to anyone needing dental work!"
Hello Abid! Thank you very much for your kind feedback! We appreciate it a lot.
Fantastic experience: A great local dental practice. All the staff are friendly and Anna is a lovely, thorough dentist.
Thank you very much for your kind feedback! We appreciate it a lot.
Fantastic experience: Very friendly staff, I felt at ease and comfortable And I’ve left with a great smile
Hello Darren! Thank you very much for your feedback! We do appreciate it.
Fantastic experience: All staff was professional and kind. Doctor explained me what she will do and answered all my questions. No pain!
Hello Elzbieta,
Thank you very much for your feedback! We do appreciate it a lot!
Negative experience: Unfortunately, my experience at One One Nine Family Dental left me somewhat disappointed. My hygienist appointment, which I expected to be thorough, lasted only 15 minutes, and the entire process felt extremely rushed. There was little time for the hygienist to address my concerns or explain what they were doing, which left me questioning the quality of the cleaning. I had anticipated a more detailed and attentive session, especially given the importance of regular dental hygiene, but this visit didn’t meet those expectations.
Hello Karoline! Thank you for taking the time to share your experience with us. Feedback is important to us, as it helps to improve our services. I’m sorry to hear that your recent visit did not meet your expectations.Our aim is to provide best care to all our patients. It’s concerning to hear that you felt rushed during your appointment and we appreciate you bringing them to our attention. Please feel free to contact us to discuss this further and we will do our best to ensure your next visit is a more positive experience.
Fantastic experience: I saw my usual hygienist, Upasna. She is extremely thorough but also gentle. Appointment booking is simple, with good availability.
Hello Stephanie! Thank you very much for your feedback! Its much appreciated.
Fantastic experience: Dr Usman was brilliant, he was very thorough, listened to me and explained very clearly what he is going to check and do. Also, was very gentle with his hands. I definitely recommend him to others
Hello Asif! Thank you very much for your feedback! We do appreciate it.
Fantastic experience: I had an exceptionally positive experience at One One Nine Family Dental. The staff exhibited remarkable warmth, friendliness, approachability, and professionalism throughout my visit. I am highly likely to schedule additional appointments at this dental clinic in the future.
Hello Ismail! Thank you very much for your kind words! We appreciate it a lot.
Fantastic experience: Good dentist Appointments are easy to get friendly receptionist happy with work carried out.
Hello and thank you for your feedback! We do appreciate it.
Negative experience: I was seen by “Mano”in May. I paid £1050.00 on account as a private patient for a crown that she advised was imminent. I told Mano that I was not experiencing any problem with this tooth. A tooth on my opposite side was giving problems and so I returned but the treatment needed is not what she specialises in and so I decided to go with another specialist. Int he meantime I decided to get a second and subsequently a 3rd opinion on the advice from Mano as I was still not experiencing any issues and did not want to do something that was not required at this time. The opinion from the other 2 dental practices both advised me that the treatment Mano suggested was not necessary. Based on this advice I decided to request a refund of my money on account as I have not had any work or treatment completed at 119 Dental with the exception of the original check up, which was paid for on the day. I requested a refund almost a fortnight ago, have had to make several calls as not getting any response and I keep being advised that due to the large amount they are waiting for a manager to authorise and the accounts department to sanction. I would advise to excel use caution with this practice before accepting a diagnosis as well as before parting with any money. I am now going to have to resort to visiting the practice in person and waiting in the surgery until my money is refunded to my card or account as it seems that whilst they accept I should be refunded in full they are not willing to pay the money back. I will be visiting tomorrow 9th October and will keep you posted. I just want to caution people before they are duped like me and have to waste hours trying to get their money returned. UPDATE: I have just come off the phone from reception. Been advised that my case has been prioritised since over a week ago. They cannot tell me when I am going to get my refund as they do not know and the practice manager has advised them that they should not chase again until tomorrow (Wednesday 9th October)??? Obviously our definitions of priority are somewhat different. Have written to the reception and practice manager for confirmation in writing of my refund and the date.
Hello Maria! Thank you for your feedback and your patience during the refund progress, which is now completed. We apologize for the delay and inconvenience caused. We are working hard to improve our processes and ensure quicker response time in the future.
Best wishes
119 Dental
Fantastic experience: Excellent care from dentist and hygienist. Good availability and reasonable cost.
Hello Zack! Thank you very much for your feedback! We appreciate it a lot.
Fantastic experience: Local dentist clinic which always has delivered a great service for all the family. They are very professional and the staff always polite. I strongly recommend them.
Hello Diana! Thank you very much for your kind words! We appreciate it a lot.
Negative experience: My appointment has been cancelled 4 times ! Every time I book appointment the last minute is cancelled and it’s impossible to contact with them to reschedule. Will look for different dentist as this one is waste of my time.
Hello Mariolka! Thank you for your feedback and apologies for the inconvenience caused. In event of dentists/staff illness or injury, which is beyond our control, we have to make alternative arrangements to deliver safe service to our patients. If you wish, please contact the practice and we will try our best to resolve the issue.
Best wishes
119 Dental Team
Positive experience: Grace is always friendly and acts in a professional manner. Always explains things as she goes along, would definitely recommend her
Hello Leslie! Thank you very much for your feedback! We appreciate it.
Fantastic experience: Professional dentist, I have very good experience with my family including my children in this dental. Recommended.
Hello and thank you very much for your feedback! We appreciate it.
Fantastic experience: I am a new patient and I am pleased with the service. Anna was reassuring and ensured I was feeling okay throughout the procedure. Thank you!
Hello Krys! Thank you very much for your feedback, which we appreciate a lot!
Fantastic experience: Brilliant check-up and overall experience with Lee. Very honest about what I need to consider doing with my teeth and good advice for me to follow-up with
Hello James! Thank you very much for your feedback! We appreciate it a lot.
Negative experience: I didn't have the best experience , generally my teeth didn't feel thoroughly clean.
Hello Alison, thank you for your feedback and apologies that you felt that way. If you wish, please contact the practice and speak with Practice manager to discuss it further. Thank you!
Fantastic experience: On arrival, a warm welcome from all members of staff which can really lessen the sometimes not so pleasurable reason for the appointment! My visit today was with hygienist, Upasna. Great treatment; every step always fully explained. I always leave with a smile!
Hello Janet! Thank you very much for you kind words! We appreciate it.
Negative experience: Very rude receptionist called Ada. Can you please provide me the practice manager's contact details so I can file a complaint about my experience today?
Hello Geza! Thank you for your feedback, which we take seriously. Please contact the practice and ask to speak with practice manager to discuss it further. Thank you!
Fantastic experience: Coming here for ages, staff is very pleasant and professional. Hardly any time to wait and I always get appointments.
Hello Annett! Thank you very much for your feedback! We appreciate it a lot.
Fantastic experience: "My experience (14:20 pm 24/06/2024) at ''One One Nine Family Dental'' was exceptionally pleasant. The staff, especially Dr. Mano, were incredibly professional, caring and competent. From the moment I walked in, I was greeted warmly and made to feel comfortable. Dr. Mano's friendly demeanor and efficient advice made the process smooth and stressfree. Dr. Mano's expertise and gentle approach during the dental procedure were truly commendable She is like an angel. And to be honest The entire team at ''One One Nine Family Dental'' created a welcoming and reassuring environment, which significantly eased any anxieties I had about visiting the dentist. I would highly recommend ''One One Nine Family Dental'' to anyone seeking exceptional dental care in a compassionate and professional setting." 'Yours faithfully' H B
Hello Muhammad! Thank you very much for your kind words! We appreciate a lot your feedback.
Fantastic experience: Excellent service here , staff really kind and helpful ….high standard of dentistry so would recommend to anyone
Hello John! Thank you very much for your kind feedback! We appreciate it a lot.
Fantastic experience: Best Dentist EVERY. Staff are so lovely here. Absolutely fab.
Hello Chontale! Thank you so much for the lovely feedback! We appreciate it!
Fantastic experience: Recently had some dental work and teeth whitening done by Grace and the team at One One Nine. Excellent service and communication throughout, staff were lovely and really pleased with the results. Highly recommend.
Hello Ollie! Thank you very much for your kind feedback! We appreciate it!
Positive experience: I was scared of visiting dentist but today I visit here and it was really nice .Everyone was welcoming and polite.Anna explain me the whole procedure of my treatment.Anna was the dentist who see me.Will recommend this surgery .
Hello Bushra! Thank you very much for your feedback!
Fantastic experience: I had to have a tooth out but the injections didn't seem to work but the dentist was very reassuring as I was in pain. Everyone was very kind. I need to have another tooth out next week and I feel more confident because the staff is so helpful and very professional.
Hello Patricia! Thank you very much for your feedback! We appreciate it!
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