Lodge Causeway Dental Centre

Fantastic experience: Excellent Dental Practice. All staff are friendly and patient with a great knowledge. As a nervous patient who has struggled for many years I have a very understanding Dentist. Dr Sahand Emami is excellent and patient with me. He explains everything he will be doing and goes at my pace. I had 2 pain free fillings and didn't even feel the injection. I recommend this practice. I would give 100 stars if I could. Thankyou

Fantastic experience: This surgery is great. They really care about providing NHS appointments which shows their heart is in the right place. I see the same lovely dentist every time, no complaints. Thank you, lovely team :-)

Fantastic experience: The dentist was brilliant I had my front teeth made to look like new they look amazing Thanks

Fantastic experience: Great experience my daughter having a filling. Our dentist is very kind, reassuring and very good dentist

Fantastic experience: Thank you so much for giving me the best advice for my teeth, great explanation and always welcoming staff.

Negative experience: Not worth your time and a waste of money. It feels like most of them don't know what they are doing. I was severely disappointed with the treatment I received. If I could, I would give them 0 stars. One of them injected the anaesthetic at the beginning of the treatment and started drilling straight after.. It started working when I left the clinic.. And more.

Fantastic experience: Yas has restored my faith in dentists. I have always hated going to the dentist but seeing Yas has really helped. She's so kind and respectful. I had a root canal today and I felt nothing. She was brilliant. I 100% recommend her. Thank you Yas!

Fantastic experience: Very lucky to meet this dental centre. Dr Sahand Emami was professional dentist。

Fantastic experience: First time going i suffer panic attacks but I felt so at ease he was so lovely explaining everything to me thank you 10 out of 10

Fantastic experience: Haven't been able to get to the dentist in a few years and was quite anxious as have lots of issues. Instantly reassured with the treatment plan explained to me. A professional yet friendly visit. Recommend this dentist. Thanks!

Fantastic experience: Dr. Reza is the best – always professional, kind, and caring. He looks after me and my family with such dedication. I wholeheartedly recommend Lodge C Dental Practice and their wonderful staff. M.Z

Fantastic experience: Is very clean and staff are very friendly and professional

Fantastic experience: I have always been terrified of the dentist . My current dentist is amazing. He explains everything. He has done miracles with my teeth. He gave me back my smile. Alexandre the dental nurse is also very kind and puts me at ease. Would recommend 100% Very grateful Mrs Julie Hale

Fantastic experience: Dr Yas cleaned my canal roots and prepared my tooth for custom-fit crown. It's a multiple step procedure and I was happy with the treatment from start to end. Dr Yas Golestaneh and her crew are highly competent skilled professionals to whom I become to fully trust with my dental care. Thank you.

Fantastic experience: Thank you so much to Morteza After his caring and professional attitude I can smile again. He was so particular about the replacement and fitting of my missing teeth that one would never know they were missing in the first place!!! I cannot thank Morteza enough

Fantastic experience: Absolutely lovely dentist,couldn't be more different from the last one I saw,wonderful care and attention and felt listened to,and very happy,not worried about visiting again,thankyou very much

Fantastic experience: Everybody we came across at the dental centre, including the receptionists, nurses and the dentist, were very efficient, clear with communication and very helpful. It was refreshing to experience such high quality of service in this country.

Fantastic experience: I was quite worried about my hygienist appointment as through my illness, my nerve endings are super sensitive, and pain is severely increased, I needn’t have, I didn’t even need to be numbed, it was totally manageable and pain free. The hygienist and her assistant were both lovely humans, the hygienist was the reason I felt no pain, caring and brilliantly done, fantastic job! Her young assistant is so personable, a breath of fresh air and super kind, I deem her the loveliest assistant I have had the pleasure to meet in my 59 years, I have met many and most being brilliant, she stands out, a rare find, dream team, thank you both.

Fantastic experience: Amazing experience, every time we have been. So good with the kids, really friendly and very informative. I’m not registered, but my kids are, and they saw me for an emergency appointment today. Much cheaper than my local dentist and generally much more friendly! Really rate them and would recommend. My kids didn’t need to come today, but desperately wanted to!

Fantastic experience: It was a pleasure to undergo my Invisalign treatment by Yas Golestaneh. Yas talked me through each step of the process and was determined to make sure I got the results that I was happy with. I’m so pleased with how much better my teeth look and feel. I can’t recommend Yas highly enough. Huge thanks to Yas and Fatima for making it such a warm and positive experience during each appointment☺️

Negative experience: My sister tried calling twice where they hang up both times despite being and waiting 1st in que. This is not professional very disappointed.

Fantastic experience: Sahand is the best dentist he is careful, considerate and takes time to explain the procedure, sahand is great knowing I am a nervous patient and considers this in my treatments, he is great, I nearly lost a front tooth, he has been able to save it and today he placed the last part on my crown to maintain my smile, thank you Sahand joyce

Fantastic experience: The man I had was so amazing as im so scared off the dentist thank you so much ❤️ will come to you again soon xx

Fantastic experience: Had a very positive experience with my dentist here. He explained all my options and I felt I could trust him.

Fantastic experience: Great service from start to finish from Yas and her dental nurse (Sorry i cant remember her name) on what turned out to be a very complicated denture replacement, that required multiple visits over a number of months. But the final result is wonderful!

Fantastic experience: All reception staff, nurses and dentists are polite, professional, welcoming and create a positive and friendly atmosphere. Everyone ensures to create a safe and friendly environment. It is always a privilege and pleasure attending the Dentist here. :-) many thanks.

Fantastic experience: Very impressed by the efficiency. Busy practice but helpful staff in reception, Yas is a super friendly dentist and very professional. Seen on time, no messing around and she gives sound advice. Thanks again Yas and Fatimah, see you in 6 months!

Negative experience: Don’t go there, they treat you so badly, the best you can get is some fake politeness, no kindness or empathy at all. They are also incompetent, they referred to me twice to another dentist, one time the referral letter disappeared in the post (why can’t you send an email??) and the second time they gave the other dentist my wrong phone number and never heard back. Zero apologies from them.

Fantastic experience: Rang my normal dentist who had no availability for 2 weeks when I had bad tooth pain so rang lodge causeway and they booked me in the same day was seen by morteza who knew i was very nervous and acted very professionally great staff all round even reception much better then my old dentist

Fantastic experience: Left an unhappy review a few months ago, and the team dealt with my concerns patiently and kindly. Service and support have been excellent since.

Fantastic experience: Never thought I'd give a dentist five stars but this was such a relief to finally find one that listens to concerns about pain and manages the treatment carefully to minimise discomfort. Absolutely top. Great speaking to a dentist with a good bedside manner. Marvelous. Thank you so much❤️

Negative experience: A very poorly run and chaotic dental clinic. About 10 receptionists, but still about a 10 minute wait for someone to answer your phone. First time I’ve visited the clinic and it needs serious improvement. Found the staff aren’t very helpful and some of the dentists very rude.

Fantastic experience: Lodge Causeway dental Centre is fantastic. I have been multiple times over the past few years and have always received great service. Mortenza my dentist is always lovely, reassuring and does a great job. Thanks so much. I also recently took my 2 year old for the first time and he is very proud of his Spider-Man sticker and that he has so many teeth!

Fantastic experience: I had an appointment today at Lodge Causeway Dental Centre with doctor Yas for a filling procedure. The staff were very kind and helpful and the doctor made the procedure look very easy with her professionalism. I will definetely go back if I ever need dental care.

Fantastic experience: I applaud this dentist practice. My experience is completely positive: Yas calmed my fears with genuine sensitivity, and my treatment was excellent. Thank you

Fantastic experience: Really great experience today , for me and my children in a family appointment. Very clean, friendly staff , and great dentist

Fantastic experience: Absolutely fantastic service. I had amber and Brian for my first visit. Cannot fault In anyway. 100% trying to help the patient. Felt listened too about my concerns, allowed me to speak about previous work to get a full insite to the next step! Asked the right questions. And did everything carefully and professionally and very kind. Went through every inch of information and made going a delight. Receptionists Were fantastic too, polite, friendly and professional. Everyone was efficient professional and actually cared for the patient. 100% recommend going to them private or nhs because they are going to do a job probably!

Fantastic experience: Despite being late for my appointment, the ladies at the front desk and my dentist Yas were very accommodating in seeing me for my appointment. received outstanding service and resolved my pain straightaway. very professional all around with excellent follow up care. Highly recommend

Fantastic experience: I rang the practice Monday 31st September after being awake most of the night with toothache, the lady in reception ( I think was called Monica?) was a absolute gem, even though there were not emergency appointments that day she rang me back to say there was a cancellation, she was very compassionate and helpful, the dentist I saw was also very understanding and kind, thank you both very much,

Fantastic experience: Great experience ( if you can say that about having tooth removed ) I was put at ease and explanation given to me every step of the procedure, would highly recommend this dental practice ! Thanks to M K and his dental nurse Claudia xx

Fantastic experience: I was absolutely petrified of dentists and not been to one since the early 1990’s. I had to go this time my dentist Yas put me at ease and has been lovely throughout my visits. Recommend her to everyone. Lovely lady

Negative experience: I've no experience of the dentists themselves and am sure they're lovely professional people. However, I've had the most horrible experience with extremely rude reception staff. I will be avoiding this place

Fantastic experience: I was seen by Yas and another lovely lady (forgotten her name) yesterday. They made sure that my dental experience was great and made me feel very welcome and comfortable. Both great people in the team and always do the best job. Thank you Dr Yas!! :) Receptionists are always amazing too and make it easy for checking in and booking appointments.

Fantastic experience: Dr Yas and her assistant were amazing. They were very patient with my gag reflex and even had a trick up their sleeve to help me. A very positive experience and as a long time sufferer of anxiousness of dentists I felt very relaxed in Dr Yas capable hands. Amazing service thank you again x

Fantastic experience: Yas has a great bedside manner and explained things really well throughout the procedure. Would and have recommended to others

Fantastic experience: I had my teeth cleaned today by a hygienist -she was ever so lovely and made me feel at ease all the time as I get very nervous at the dentist - thank you :)

Fantastic experience: Yas my dentist is awesome, always very friendly and puts you at ease the dental nurses are great. I would recommend them from the people on the front desk who man the phones as well as book appointments to Yas and dental nurses.

Fantastic experience: I am so grateful to the lovley Receptionist Grace when I first rang for an appointment to the lovley Dentist Arsalan who have made me feel less anxious. The calm and friendly staff made me feel welcome and explained my treatment. I am now happy to return and am grateful to the Reception Staff for their smiling welcome.It does make a huge difference .

Negative experience: Came in fine but came out with teeth pain after an aggressive teeth cleaning. Still feel it after a few days. Definitely not going back to this dentist.

Negative experience: After chipping my tooth on the 30th April I was told to make an appointment as soon as possible for this to be checked out. Once discovering that there was a chip, my dentist smoothed out my tooth as I was left with a sharp tooth that was causing my tongue to bleed. A few weeks later I went back to collect an invoice to find that I am expected to pay for a mistake that was caused by them. Appalling service. And to add to that, I was removed from the books.

Fantastic experience: I had 2 teeth removal with Dr Yas , no pain , easy and very hygienic. She has excellent confidence and control on her work , very patient.definitely recommend.

Negative experience: Use to be good dental. Not our days.good doctors left and new staff just taking Mickley. Avoid hygiene appointments here. Money spend for 7min of slap dashwork. Very disappointed. Will be moving my family to another dental practice Update: as this situation happened, I didn't remove my family from this dental practice. However, this morning, my partner called to book my 7 year old boy to see dentis as he woke up with pain. In practice, he was advised because of my review. Two 2year ago, the manager used my comment about moving to different dentis, putting it on file, and removing my family from practice. Manager didn't take notice how bad higyne service was, and instead, making adjustments and looking into why the review was made in first place chose the easiest option. I understand if the appointment was for me or another adult, in my family. But refused to see child because of bad coment about service its just too much....

Negative experience: I came into the dentist today, with my daughter. Receptionists were beyond rude, one of them called Kelly ignored me as something on her smart watch was far more interesting. Waiting room was overcrowded and the queue was as if there was no one on the front desk. The animosity between the dentists (who were doing their best to be pleasant to the receptionists) was ridiculous and the way in which the receptionists spoke to them was beyond disrespectful. On a more positive note, the girl in the middle with the braids was delightful and made me feel at ease for an appointment i was not only nervous for but also had to wait a long time to attend. From what i gathered this was fault of the receptionists for not doing the bookings correctly. As a whole, they are very rude and need to learn some manners!! Get some receptionists that speak english

Fantastic experience: They have the best dentist I ever seen. Doctor Emami is wonderful and real professional dentist. Highly recommend. So happy with their services.Prices are also fair and affordable

Negative experience: I've been going to this practice for a few years and am aware the reception team lacks customer service skills. However, on the last appointment they definitely went beyond that. There was nobody in the que, and i wanted to ask a question so i asked on the small window on the side.The lady at the reception refused to talk to me stating the que is at the front and to go there, noting there was nobody in the que, i did not even mind that but her rude attitude and response made me very uncomfortable. You state you tolerate zero rude behaviour from the customers, however the staff is allowed to treat people with the most utter rudeness??

Positive experience: On the whole a pleasant dental practice receptionist staff friendly and welcoming (eye contact when coming in would be good difficulty in hearing the receptionists when they are sat behind a screen that muffles sound when the practice is busy and lots of people talking music playing etc) Only one little niggle when coming out to call the clients name to come into the surgery for treatment some of the young team speak so quietly. They must speak up one gentleman told me he was hard of hearing and has issues before. When the music is playing loudly you cannot hear. Maybe a monitor with names displayed and a sound to notify Clients name and room number to enter, would be beneficial? But other than that I love the practice .

Fantastic experience: "I can't recommend Lodge Causeway Dental Centre highly enough! From the moment you walk in, the reception staff are incredibly welcoming and friendly. The hygienists and dentists are all very professional, knowledgeable, and put you at ease throughout your appointment. They take the time to explain everything clearly and answer any questions you may have. My recent appointment was with Dr. Reza Ardalan which was speedy and painless and I'm always very happy with the results. Thank you for providing such a fantastic dental service!"

Fantastic experience: Was very nervous before my visit. I was booked in for a filling. The girls really put me at ease and were laughing and joking with me and before I knew it, it was all done and painless. Excellent thank you

Fantastic experience: I’ve recently joined LCDC and am extremely happy with the service and efficiency of all the staff. My latest experience was with Dr Sahand Emami. I’m absolutely terrified of dentist as he’d have noticed. Dr Sahand extracted my tooth in such a way that I couldn’t feel the anesthetic being administered or even the taking out of the tooth. I don’t know how he did it!!!! I can not thank him enough, Dr Sahand is very professional and I’d recommended him to friends, family and acquaintances. Thank you very much. Aderbal Rodrigues

Negative experience: Kicked my wife and kids off of the surgery NHS patient list without any warnings or notifications advising we were due an appointment or would miss out. This is the process to rid the NHS reliant working class off of the system, absolute disgrace and I can no longer afford to get my kids a basic check up. Good job guys. Very keen to do the work privately but no way are the standards in that place high enough to pay them for the work if I could..... *Update, they have now kicked my account from the dentist, despite regular check ups as they did not appreciate a review...... Proper totalitarian action. No warnings no communication and you also failed to mention you cancelled my wifes appointment.

Fantastic experience: Very efficient, very professional and also very helpful and friendly. One couldn't ask for much better. Well done to all the staff. Already, all of the friends that I have met commented on my dental work, thankfully all positive! I think that Dr. Yas and her trusty assistant Fatima really did a first class job, and I am delighted with my new teeth. I truly could not recommend more highly. Thank you, David Ryan.

Fantastic experience: Very happy with our dentist. Yas is very friendly yet highly professional and the kids love her. With Yas I know that my kids' oral health is taken care of and in the best hands.

Fantastic experience: Thank you very much to Dr Yas and her assistant. I went in for a filling and although they are horrendous at the best of times it was a good experience. I felt pain to start and they were quick to inject me with more numbing treatment. They also gave me some recommendations after which is always appreciated.

Fantastic experience: Excellent experience! Both the dentist and dental nurse were very professional and worked to a very high standard. The dentist was so kind and friendly which made me feel relaxed, and my filling has been done absolutely perfectly.

Fantastic experience: The receptionists are lovely and the treatment I've received from Mr Amiri and Miss Garg is flawless. Thank you very much to the assistants too. I am very glad I am a patient here. :)

Fantastic experience: I took my 2 year old for her first dental appointment here today and we had a fantastic experience. The reception team are clearly under a great deal of pressure with the volume of patients but were still professional and polite. We were seen promptly by our dentist Arsalan and his assistant who were both extremely friendly and welcoming towards my daughter. She sat alone in the chair and was completely at ease during the entire appointment which really is a testament to the hospitality as it would have been a totally new experience for her. Arsalan was happy to answer my questions and my daughter was talking about it the whole way home! I would absolutely recommend this dentist.

Fantastic experience: The clinic was super friendly and professionally helpful. Since I am international I had hesitation but thanks to Dr. Yasgol and her colleagues I sort my emergency tooth issue in a short time.

Negative experience: Very unfriendly attitude and unethical towards the paying customers who pay the NHS fees, Asked by the practice to pay weeks in advance for further treatment is not practical. Some of us who pay for treatment do not have lots of money until pay day, cost of living and all that. I have never missed an appointment and have always paid on the day. I feel somewhat that paying customers are not trusted here or what the practice want, and maybe easier for the practice to just get the unemployed in as the government pay whatever. I understand this is the practice owner’s policy and not the staff. The practice wont let me book in advance without prepayment and said they wont respond to further emails, very shocking and totally unfriendly response. Also said its NHS requirement to pay in advance. Never been told this before by any NHS dentist. this is not NHS policy its the practice. They do not seem interested In paying customers. Wouldn’t recommend this practice if you pay, you will be treated as if you are untrustworthy, i even offered to pay on the day before my appointment so that they got their money in advance but was told NO. The response from the manager said they are Unable to answer any more emails actually means unwilling to reply as not interested. They have enough NHS unemployed customers on benefits who they get paid for from the government so are not interested in the working class people who actually pay. Very unethical and clearly the managers response shows lack of real customer service and no interest to show people any compassion or respect. If you’re a paying customer then you're to good for this place, this is more suited to the unemployed who they can just use to get government money. My advice is take your money else where if you pay. This place is not about treatment and customers, more about rinsing NHS money from the government.

Negative experience: The website claims to be bristols friendliest practice however that’s definitely not the case, all the receptionists are stuck up and speak to you like you’re muck. The website also states you will get a whiter brighter smile with lodgecauseway however that is also not the case unless you’re private, they treat nhs patients poorly and suggest just pulling your teeth out instead of attempting to salvage/fix them because that would cost them money they’re not willing to fork out for nhs patients. I’ve lost a total of three teeth due to negligence and poor dental care with this surgery and the amount of infections I have had should be reported. Even if you can afford to be a private patient I wouldn’t come here.

Fantastic experience: Brilliant empathetic and thorough care from Dr Yas and her assistant. I'm a very nervous patient and very grateful for their understanding.

Fantastic experience: Dr Yas and Fatima were super lovely! Second time I’ve seen them now and impressed. They both make you feel comfortable. Big thank you

Negative experience: Disappointing & Frustrating Experience !!! Went in few months ago with pain issue and after checkup was advised to get filling done which I did as advised. But with in few months started to feel occassional pain in the same tooth filling was done. Phoned and since it was under warranty i was booked in to check what causing the pain. Went in only to find out I have to pay again and they were not sure what the appointment was for ??? Like seriously !!! I explained again why and what was appointment booked for and that I was not suppose to pay because I already paid and its still under warranty. They refused to acknolwedge their mistake and instead went on to argue to which I asked for manager to speak with and guess what ? The appointment was free now but it had to be another day ??? like really why would you mess around the patient? Anyways long story short I went in today again for the appointment only to be told by the dentist She does not know what the appointment is for..... LIKE FOR REAL DO YOU GUYS NOT COMMUNICATE Despite the anger and frustration stayed calm and explained again why I was their. Although the dentist did not want to listen or let me finish and kept cutting me off. I was sent out of room so the dentist could check with reception why i was there ... in the meantime she seen another patient whilst i wait outside ...Finally seen again i was told an Xray would be needed to find out why the pain occurs. But I have to pay for Xray now Honestly I am at loss with all this like seriously its common sense an Xray is needed to find out the cause of pain unless the dentist has Xray vision which i am sure is not the case ??? I was asked to see the Manager again but as suspected she was in meeting the oldest trick in the book. And she will call me back ... awaiting to see if I will actually get a call back and will get this simple xray sorted before its too late....!!!

Positive experience: Overall good experiences at Lodge Causeway. Hygienists are knowledgeable and the treatments are mostly on time each time I've been. The dentists I have seen are all quite young so unsure of the practice experience overall. Communication between the dentist and patient reduces the full star rating - I went in for a filing today and the dental nurse was thorough and asked throughout if I was okay and gave a good explanation about aftercare, however, my dentist did not explain the procedure and she almost immediately asked me to open my mouth and stuck a needle in my gum without any communication about what to expect etc. I have had filings in the past and have no problems with needles but this could have been a very difficult experience for another patient. I would expect at least a 'hello, my name is...' and a brief explanation of what to expect from the session. Despite this, I was happy with the treatment offered and don't have any other complaints/concerns about the practice.

Fantastic experience: I am very lucky to have found such a welcoming and helpful dental practice. After a very bad experience with another dental practice, I am a very nervous patient who tends to be on the side of dramatic when it comes to my dental health. In the last year I have contacted Lodge Causeway Dental Centre with my concerns and every time they have listened and understood me. My dentist, and their dental nurses, are very kind and the dentist gives me excellent treatment every time I've been.

Fantastic experience: ### Review Update ### I had an emergency appt today for excess pain, I can not thank them enough for fitting me in. I was fully informed about what to expect and the possible outcomes. I left with the pain gone and a plan of action to follow. Thank you again and keep up the amazing work. -------------------------------------------------------------------------------------------------- I have been a customer of the dental practice for several years, I can really recommend them to anyone. I personally cant stand the thought of going to the dentist as I had a bad experience when I lived up North and it put me off dentists for a long time. My partner has been a patient of the Lodge Causeway Dental Center since childhood and strongly recommended I give them a try. I did have a bit of tooth ache so it was a case of get it looked at or grin & bare it!! I am happy to report that my experience with the center has been nothing but positive and i can speak from a vast experience including root canal treatment and a new crown. They even sorted out my "chicken sandwich" tooth (broke it on a chicken sandwich 20 years ago) which had been a constant source of pain and hassle. No matter your level of fear or love for dentists I can strongly recommend a visit. Also the new building 2 doors down from the old building is very nice.

Fantastic experience: Great practice. My dentist Yas and her assistant made me feel comfortable and relaxed throughout my appointment. Very friendly and made me feel at ease. Happy with the service given

Fantastic experience: Very busy practice, call early to book well in advance as the phone lines can be very busy. Very nice waiting room with WiFi. Friendly staff. Clean and sterile environment. I called about for a quote and found that they had competitive prices. Perfect.

Fantastic experience: Dr. Yas and Fatima always makes me feel comfortable. Dr. Yas is always open to answering any questions without making me feel silly. She has done a great job so far with everything she has had to do with my teeth, she is probably the best dentist I have ever had.

Fantastic experience: Absolutely fabulous dentist. Couldn't be more pleased with all the staff and their helpfulness. They were excellent with my young children and very kind to me a nervous patient!

Negative experience: Today I rang to enquire if my partner was on the waiting list, the receptionist advised me that I would need to speak to a manager regarding a note being on their system about my partner being on the waiting list and when I asked for the receptionists name at the end of the phone call she refused to give it to me and then hung up the call she then cancelled my next appointment without my permission when I called back to speak to the manager they was not available I am waiting for a manger to call me back regarding this but the service that I received today was very unpleasant and unprofessional

Fantastic experience: As a relatively new customer to this dental, I did have treatment on my tooth . The staff are fantastic , DR YAS AND FATIMA are top class and friendly. The place itself is spotless, reception very nice . Just simply the best dentist I have ever had .

Fantastic experience: Very pleased with my care today. Doctor Yaz was very clear about my treatment options and her nursing assistant was friendly and helped to make the whole experience more relaxed.

Fantastic experience: Doctor and dental nurse were very attentive on how did I feel along the process. Nurse even offered me her hand to hold. Receptionists are always very kind despite on how busy they can be.

Negative experience: DON'T USE THIS PRACTICE! DON'T GIVE THEM DEPOSIT! YOU WILL LOSE YOUR MONEY! They have postponed my treatment 3 times in a row due to holidays apparently, I've asked for a refund and they never gave my money back. Scammers. Update: even after you said you did refund, I never received the money.

Negative experience: Signed up as NHS patient approx. 6 months ago and was told to wait for a letter in the post confirming registration. Called 3 months ago and were told we were on a long list and they were working their way through. Been trying to contact recently and their phone line doesn't work, and not responding to emails. Running out of ideas of how to get in touch!

Fantastic experience: Would really recommend Yas at lodge causeway dentist. I am scared of the dentist but they were all so kind and calm, I would 100% recommend her. Thank you Yaz!

Fantastic experience: The dentist yas is absolutely brilliant ... She did my filling so well. Not an ounce of pain and looks sooo well done.

Fantastic experience: The staff are friendly and welcoming, Dr.Yas is an amazing dentist! She and her dental assistant are a great team.

Fantastic experience: Dr Yas and Fatima made my dental experience amazing, they were so welcoming and made the filling process that much easier. Not only did they do it perfectly, but they continued to make conversation, and even offered to play music to relax my nerves. This was a 10/10, I would definitely recommend going to Yas and Fatima when at Lodge Causeway dental centre. Tyrell

Negative experience: Not a nice experience at all. Every time I go the receptionists are not friendly don’t even smile. Then I both times I had to wait . Second appt the dentist was running 30min late and no one even came up to me to apologise or let me know what was going on I had to go back to reception to ask and she said the dentist is running late but he’ll be with me shortly. And when he did come you can tell he was running late because he was rushing so much to the point I was getting a bit worried because I knew he was going to rush through the treatment and not the a proper job. With even warning me or letting me know he just injects a needle in my gum .. without even telling me before hand it was so painful and scary and I even told him and he laughed it off and said “yeah I probably should’ve warned you I was going to do that” . And was done within 10 min.. I’ve had fillings before I always get asked if I want the local anaesthesia or not and usually I don’t get it because I’m fine without . And he didn’t even show me the results after. Didn’t explain anything to me. Made me wait 30 min was done in 10 min. Just unprofessional and don’t wanna go back there

Fantastic experience: I got treatment from Lodge Causeway after self referring online - they were accepting NHS patients and after years of waiting for treatment and awful past experiences with NHS dentists I wasnt expecting such a smooth service. They are brilliant on all fronts & im so greatful for the work done. Thank you!

Fantastic experience: Yas and assistant were very welcoming big smiles explained everything we needed to know my children were very comfortable around them they have asked to continue seeing this dentist because they were lovely overall we had a great experience xxx

Fantastic experience: Dr Yas and Fatima have been SO amazing at calming my nerves and making me feel comfortable whilst having my dental treatment. A fab experience overall!

Fantastic experience: My daughters and I had our first visit to Lodge Causeway Dental Centre today. Lovely welcome and a nice chilled waiting room to sit in. We got to see Shree who was super friendly and professional and also incredibly kind and patient with my daughter who has autism and finds going to the dentist a little daunting. She made her feel calm and comfortable and she's now not worried about the next visit. Many thanks this means the world.

Fantastic experience: Dr Yas was kind, professional and quick. I messed up my appointment time, arriving really early by mistake, they squeezed me in early and then were able to do a filling on the same day. Highly recommended.

Fantastic experience: Being a VERY nervous patient and absolutely dread every visit to the dentist, I have to praise the lovely dentist and her dental nurse today. They made me feel at ease and truly understood my fear making it a lot less stressful for me. Thankyou ... I WILL be back in 6 months and hopefully a lot less stressed than today :0)

Fantastic experience: Really happy with the whole experience during my visit today. Thank you to Dr Yas and her dental nurse. You both put me at ease and I have come away very happy with the results.

Negative experience: I am so disappointed in the lack of care that I recently received from this dentist for many reasons. I initially was on hold for over 10 minutes then after finally getting through I was cut off (I heard the receiver instantly going down) - very frustrating. The reason for my call was to be polite and warn that I was running a bit late due to being held up at a prior appointment with my midwife - being 37 weeks pregnant with my 3 year old in tow. I arrived 5 minutes late but then had to wait at reception for an additional 4 minutes before I was checked in - despite there being 6 members of staff at reception only 1 person was addressing arrivals. At check in the dentist was then called to see if they approved seeing my daughter and me and without hesitation or any discussion or any thought to my situation I was told to go away. I work in a similar public facing profession so I understand the pressure of keeping on time with appointments but the waiting room was full and based on every visit I've had previously, I have never been seen on time (which I don't mind and have never complained about). I very much doubt that I would have been seen on time this day either so had I arrived and been checked in without the delay, I think it highly unlikely that I would have actually been seen any sooner. I take full responsibility for the initial part of the delay (even though it was out of my hands) but the fact the delay was almost doubled due to standing around at reception for ages is not my fault. I felt my appointment was cancelled simply to make things easier on the dentist's list, which I would not do myself. Why was it not offered to be seen but for half the time even if that was the case? I feel that my appointment - a simple check up - will have not taken more than 5 minutes for the double appointment allocated to us (as it has been the last 2 times I have attended with my daughter). Firstly - because I am now heavily pregnant and x-rays are therefore obviously still not an option for me and secondly because anyone who has attended an appointment at the dentist with a toddler knows that there is around 20 seconds with which the child will open their mouth and that's pretty much it. I had spent all morning preparing my daughter for the appointment to ease the inevitable anxiety she had about the visit - watching shows with dentists, reading storybooks about visiting the dentist etc and this was all in vain. A waste of time. I felt there was no consideration at all for my position or my daughter's feelings, the nature (+likely length) of the appointment - I was told to go away to make things easier on the dentist with no thought to patient care. I wonder if I had been seen as a private paying customer rather than an NHS one whether that would have changed how I was treated?

Fantastic experience: My son had to have a tooth put due to it fracturing. He had a bad experience before but the two ladies that seem to him today were absolutely amazing. They reassured him every step of the way and calmed him. It has been a really bad day over all and watching your child have a tooth out is never easy. I’m so thankful with how they cared for him.

Negative experience: When my girlfriend went for an appointment today for a check over and when she was finished I received a phone call to her crying down the phone due to the cruel comments from the practitioner on her teeth “ you will lose your teeth in five years “ and “ do you actually brush your teeth “. I think it’s disgusting how they belittled her and made her feel so little and not reassuring her as I would of thought they would been taught to do so, to have him laugh at her when she responded as-well is just rude and they should not be practicing but the assistant reassured her through the check up and tried to make sure she felt comfortable but to receive those comments from a professional is disgusting and unprofessional I believe this organisation needs to look at there staff and re-evaluate there situation and deal with this problem she will be not using these services again as I have seen it is not the greatest of practices over the years and has gone downhill but the good points of this organisation is that she was greeted to re assuring receptionist as she was feeling a bit wary of her appointment