
Docklands Dental House

Information about Docklands Dental House
Opening hours
- sunday: (closed)
- monday: 9h-19h
- tuesday: 9h-19h
- wednesday: 9h-19h
- thursday: 9h-19h
- friday: 9h-17h
- saturday: 9h-14h
Docklands Dental House offers a comprehensive blend of both NHS and affordable private dentistry. We use the latest dental technologies and maintain up-to-date training across all the dental services for our dentists and staff.
Our motto is ‘Caring Dentistry’. We aim to provide all our patients with all the possible choices for them to make an informed decision on their dental health.
Treatments that are available at Docklands Dental House include general NHS dentistry, routine restorative services, dental implants, orthodontic treatment for both adults and children, smile makeovers, whitening and cosmetic treatments.
Our comment from Best Dentists about Docklands Dental House:
Docklands Dental House is a highly recommended dental clinic in the UK known for its exceptional patient care and professionalism. Many clients have praised the friendly and accommodating staff, particularly highlighting the kindness and expertise of the receptionist, Sue, and various dentists such as Dr. Stephanie and Dr. Anusha. Visitors frequently mention their positive experiences, noting the clinic's clean and modern environment, which contributes to making dental visits less stressful.
Patients appreciate the thoroughness and clarity with which treatments are explained, as well as the genuine concern staff show for their well-being. Many have expressed feelings of comfort and ease during their visits, which is especially beneficial for those who may be nervous about dental procedures.
Here are some key points that reflect the strengths of Docklands Dental House:
- Friendly and Professional Staff: Patients describe the entire team as kind, professional, and understanding.
- Effective Communication: Dentists and hygienists take the time to explain procedures and answer questions, ensuring patients feel informed.
- Accommodating and Efficient Service: The clinic is known for swift appointment scheduling and attentive reception services, especially in emergency situations.
- Clean and Modern Facilities: A well-maintained and hygienic environment has been noted by multiple visitors.
Overall, Docklands Dental House is recognized for its dedication to providing quality dental care in a supportive atmosphere, making it a leading choice for patients in the area.
Services and Treatments
Docklands Dental House: Reviews
Positive experience: I want to express my sincere appreciation for the kindness and professionalism of Manila, my trusted hygienist. I look forward to continuing my dental care journey with you.
Fantastic experience: I was finding it difficult to find an accessable dentist for my elderly grandparents. My grandads dentures fell out and broke so when I phoned the dentist the service has been exceptional from start to finish. Sue was the 1st one I spoke to and was understanding and got us in really quick. Stephanie was our dentist and has been fabulous. I even doubled up and got my nan booked in to(she's in a wheelchair )to have her dentures done. I explained my granddad's 90th birthday was coming up and if it was possible to have them by this time. She delivered. All the staff we've come into contact with have been brilliant. Friendly, understanding, patient, empathetic and helpful. The practice is clean and doesn't actually have a dentist smell. I wish I brought them sooner. So thank you
Hi Suzanne, thank you for the generous review. We’re so glad we could make things straightforward for your grandparents and get your grandad’s dentures sorted in time for his 90th. We’ll pass your kind words to Stephanie and the team your trust means a lot.
Best Regards,
Docklands Dental House
Fantastic experience: From booking the appointment with the super helpful and considerate reception team to the outstanding dental treatment, I was more than happy and relieved to get my tooth sorted! Thank you so much Dr Sunny
We’re so glad your visit went smoothly and you left feeling relieved. Thanks for the 5 stars we will be here whenever you need us.
Best Regards,
Docklands Dental House
Positive experience: They are good and helpful.
Sonia thanks for sharing your feedback. It’s great to hear you found the team helpful. If there’s one thing we could improve to make it a five-star visit, we’d really value your thoughts.
Best Regards,
Docklands Dental House
Fantastic experience: It was an amazing experience and I’m glad to be here
Mouhamed thank you for the 5 stars. Glad you're with us and we’ll be here whenever you need us next.
Best Regards,
Docklands Dental House
Fantastic experience: Great experience. The dentist put me at ease straight away and made sure I was comfortable before my check up. The great experience starts at the reception desk and continues throughout the appointment
Thank you for your kind words, Phil! It's nice to hear that you had a great experience from start to finish. Our team is always here to ensure you feel comfortable and at ease during your visits. Looking forward to seeing you again!
Best Regards,
Docklands Dental House
Fantastic experience: Very friendly and professional service!
Fantastic experience: The Receptionist was very friendly and helpful I loved her. My Dentist and Hygienist was explain to me step-by-step what I need and gave an excellent service.I am so happy and highly recommended.
Thanks so much, Dilek. We're really happy to hear you had such a great experience and felt well looked after. It means a lot that you'd recommend us!
Best Regards,
Docklands Dental House
Fantastic experience: The clinic is neat and clean, everyone at the reception is friendly, the doctors are amazing and do their job wonderfully. Everything was at the highest level!
Thanks so much, Dmytro. We really appreciate your kind words. It's great to hear you felt well looked after and that the clinic made a good impression. We'll be sure to pass on your feedback to the team!
Best Regards,
Docklands Dental House
Fantastic experience: The best experience at the clinic, Docklands Dental House. Dr Brinder Bhogal the best, The ladies at the reception are friendly and kind every time !!!
We're delighted to hear that you've had a great experience with us. Dr. Bhogal will be so pleased to know you value her care, and our reception team will be just as happy to hear your kind mention. We truly appreciate your support and look forward to welcoming you back!
Best Regards,
Docklands Dental House
Positive experience: Recently changed to this practice. Appointment availability is good. Receptionist very helpful with booking appointments for the first time though you can also book online. Arjun the dentist was informative and picked up on some potential issues and I need to return for a follow up. However, I do not feel comfortable returning to the hygienist. It was 6 months since my last clean. The new hygienist did scale all around the base of the teeth but only polished the top front and bottom front of my teeth while my previous hygienist polished all-around my mouth and also went through each tooth gap with floss or inter Dental pick. I did not get this and can see some calcification in my front tooth gap. I also pointed out I had some berry skins stuck on the top surface of my molars but she said they could not be removed and were enamel damage. I have just removed some debris using a wooden toothpick! I would have also appreciated being allowed to rinse out my mouth at least once during the appointment. Disappointed as quite a pricey private charge and was expecting a more through service.
Negative experience: Visited this dentist for an emergency appointment and the doctor said they couldn't do anything about it as I required an implant. I called a few weeks later to get a referral for a CBCT scan, and they refused, saying they only refer for services they provide, and they did not provide this service. Absolute rubbish, just an excuse to get the customers to use only their clinic, which is not even properly equipped. Terribly unhelpful and unprofessional. Do not waste your time here.
We’re sorry to hear that you were left feeling dissatisfied following your visit with us. We always aim to provide clear communication and clinical guidance, especially during emergency appointments. In your case, our dentist recommended an implant assessment as the next step, which is a necessary prerequisite before we can refer for a CBCT scan.
CT scans are highly specialised and must be clinically justified by a practitioner following a formal assessment, this is not only our policy but standard practice across dental clinics in the UK. This process, including the need for an assessment and referral pathway, was explained during your call with our team.
We understand this may not have aligned with your expectations, but our duty of care requires us to follow correct protocols to ensure safe and appropriate treatment planning.
We wish you all the best with your ongoing dental care.
Best Regards,
Docklands Dental House
Fantastic experience: Great dentists at this practice, always feel confident to go back, I’m almost 60 so I remember the times dentist would kneel on your chest with Pilar’s to extract a tooth, this place thank God is nothing like that, every time.
Thank you Philip for your kind words! We're so pleased to hear that you feel confident returning to us and glad to know we've created a comfortable experience. Your trust means a lot, and we look forward to continuing your care.
Best Regards,
Docklands Dental House
Positive experience: I was very impressed with the services rendered to me
Thank you John, for your kind feedback. We’re pleased to hear you were impressed with the service you received.
Best Regards,
Docklands Dental House
Fantastic experience: Exceptional Care and Service – Highly Recommend! By Izzy I recently had a dental emergency when one of my veneers came off. Unfortunately, the new dentist at my regular clinic seemed uninterested in helping – I was sent home without even a temporary solution and told to return in 10 days. Feeling frustrated and desperate, I called Docklands Dental House, and I’m so glad I did. From the first call, the experience was night and day. Sue at reception was incredibly helpful and kind – within an hour, she had arranged an appointment for me. When I arrived, she checked me in efficiently and made me feel welcome, even though I had to wait a short while (which I didn’t mind at all given how quickly I was seen on such short notice). I was then treated by Dr. Anusha, who was not only professional but also warm and reassuring. She clearly explained my options and took the time to answer my questions, which immediately made me feel like I was in good hands. Once I made my decision, she and her assistant Jazz worked together like a well-oiled machine – calm, confident, and completely in sync. Their teamwork and skill were impressive and comforting. Honestly, I left wishing they were my regular dental team. I can’t thank the staff at Docklands Dental House enough for turning what started as a stressful experience into one of care and support. I would highly recommend them to anyone looking for a dental clinic that genuinely puts patients first.
Thank you so much Izzy, for sharing your story in such detail. We're truly glad we could help turn your stressful situation into a positive experience. Sue, Dr Anusha, and Jazz will be delighted to know their care and teamwork made such a difference for you. It means a lot to us that you felt so well supported and welcome, especially at a time when you needed urgent help. Your recommendation is greatly appreciated.
Best Regards,
Docklands Dental House
Fantastic experience: Your service is very good and I loved the bit that you had reading books about interesting topics that I really enjoyed reading about
Thank you Rubina for your thoughtful review. So glad you enjoyed the books in our waiting area and that you were happy with our service.
Best Regards,
Docklands Dental House
Fantastic experience: Brilliant dental practice. Very friendly and caring staff who take there time and are understanding of their patients. Recieved excellent treatment from my dentist. Would highly recommend was very pleased x
Thank you Kelly, for your kind words and recommendation about our practice. We're delighted you felt well looked after and pleased with your treatment.
Best Regards,
Docklands Dental House
Fantastic experience: The service i received was very good . I was treated well and I really liked it.
Emmanuella thank you for your lovely feedback. Very pleased you felt well cared for and are glad you had a positive experience with us.
Best Regards,
Docklands Dental House
Fantastic experience: Excellent experience recently at Docklands Dental House. Reception staff are calm and friendly. I saw the hygienist who was the gentlest ever but did a very thorough clean and polish. My dentist Stephanie was wonderful. She did a deep filling quickly and painlessly, explaining everything she was doing. I will definitely be returning in future and have recommended to 2 other people who have been equally impressed.
Thank you for your wonderful feedback Christine. Nice to hear you had such a positive experience with both our hygienist and Stephanie. Your recommendation means a great deal to us.
Best Regards,
Docklands Dental House
Fantastic experience: My young person was very nervous about having her treatment done. From reception to the dental nurse and dentist they all helped her feel relaxed and safe. Thank you.
Thank you, Sheryl, for sharing your experience. We're so pleased our team could help her feel at ease during her visit. Your kind words mean a lot to us.
Best Regards,
Docklands Dental House
Negative experience: Worse dentist ever! My 6year old daughter had to have 2 teeth removed due to the neglect on this dentist. My daughter has suffered with an abscess for over a year due to this dentist and it was that bad 2 of her teeth had to be taken out. This dentist is not for NHS patients. Only private people! Avoid at all costs
Thank you for sharing your feedback. We’re sorry to hear about your experience and take concerns like this seriously. We believe that our practice manager has reached out to you directly to discuss your situation further. Please do not hesitate to call the practice directly if you require further assistance.
Best Regards,
Docklands Dental House
Fantastic experience: Really helpful staff. I was booked in same day for an emergency appointment. Sue and Stephanie were amazing. Thank you so much.
We’re so glad we could assist you promptly in your time of need. Sue and Stephanie will be delighted to hear your kind words, your appreciation truly means a lot to the team.
Best Regards,
Docklands Dental House
Fantastic experience: My experience was good
Thank you for the review Stella, we're so pleased to hear you had a good experience with us, it means a lot! We look forward to welcoming you again in the future.
Best Regards,
Docklands Dental House
Fantastic experience: I had a fantastic experience at Docklands Dental House! The team is professional, friendly, and truly cares about their patients. From the moment I walked in, I felt welcomed and at ease. The dentist was highly skilled, explaining everything clearly and ensuring I was comfortable throughout my treatment. The clinic itself is modern, clean, and well-equipped, making the whole experience smooth and stress-free.
Thank you Michael. We're pleased to hear that you felt welcomed and well cared for throughout your visit. It means a lot to know our team's professionalism made such a positive impression. We truly appreciate you taking the time to share your experience.
Best Regards,
Docklands Dental House
Fantastic experience: Professionalism, seriousness and very friendly staffs
We’re so pleased you found our team professional and friendly. Your feedback means a lot to us Pedro. See you again soon!
Best Regards,
Docklands Dental House
Fantastic experience: Excellent Dentist, my appointment was on time staff very kind and professional and you would expect spotlessly clean
We're delighted to hear you had a prompt, professional, and comfortable experience with us. Your kind words are truly appreciated.
Best Regards,
Docklands Dental House
Fantastic experience: My granddaughters visits to Anusha our dentist for check ups are always rather fraught for me, worrying about whether her teeth are ok or if they need treatment. However, they are greeted with excitement by my granddaughter who looks forward to being checked!! From the moment we arrive we are always treated well. Our experience now is really pleasant. Excellent service, makes dental visits so much easier
Thank you June, for a heartwarming review. We are glad your granddaughter feels excited about her visits with Anusha. It's pleasing to hear that her positive experience puts you at ease. We’re proud to provide a welcoming and reassuring environment for families like yours.
Best Regards,
Docklands Dental House
Fantastic experience: Extremely happy with treatment I received at Docklands Dental. Appointments always on time Michael Magee
We are so pleased to hear you're happy with the treatments and that the punctuality of appointments stood out. Your feedback means a lot to us.
Best Regards,
Docklands Dental House
Fantastic experience: Always pleased with the service from all staff.
Hi Malc M, thank you for sharing your positive experience! We hope you have a great day!
Best regards,
Docklands Dental House Team
Negative experience: In my experience, This clinic has the worst reception staff. Staff who are so bureaucratic and don’t follow up with repeated official email requests from me as a private patient. And no courtesy of providing at least an acknowledgement of request. I have already booked and paid for appointment. Anyway am never going back. Go ahead and Keep the booking fee please. Thankfully Lots of quality alternatives in the area
Dear Bala,
Thank you for sharing your feedback. We've carefully checked our records and were unable to locate a patient under your name, so it's possible this review may have been intended for a different practice.
If you believe it relates to our clinic, we’d be happy to look into it further. Please don’t hesitate to give us a call on 020 7511 1234 so we can assist you directly.
Best Regards,
Docklands Dental House
Fantastic experience: This is a good dental practice. I recommend to anyone wanting to join up. The dentist is great so don’t be scared. The hygienist service is recommended also.
Thanks for the great feedback and recommendation! We're really glad you've had such a positive experience with both the dentist and hygienist—it’s lovely to hear.
Best Regards,
Docklands Dental House
Fantastic experience: The dentist (and the whole team) were really kind. The dentist was friendly, made me feel comfortable and did a wonderful, fast and efficient job on my cleaning and filling. The dentist was as conservative with treatment as possible and every step and option was outlined for me from the beginning. I didn’t feel pressured into picking any particular treatment and I’d highly recommend. I’m not nervous about the dentist at all, but if you are, I’d recommend!
Dear Jade,
Thank you for such a kind and considered review. We're really glad to hear you felt at ease and well-informed throughout—it's exactly how we want every patient to feel. We'll pass your lovely feedback on to the team, and we truly appreciate the recommendation!
Best Regards,
Docklands Dental House
Negative experience: Absolutely unacceptable experience. I booked an appointment as a new NHS patient, which was scheduled for two weeks later. Then, less than 24 hours before the appointment, they cancelled it without warning—just a vague message, no explanation whatsoever. When I called, I was told they’re not accepting new NHS patients anymore, and the best they could offer was to put me on a waiting list with no idea how long that might take. So I wasted two weeks waiting, took time off work, and got nothing but a last-minute cancellation and a shrug. Completely unprofessional and shows zero respect for people’s time.
Thank you for your feedback. We're very sorry for the inconvenience caused by the cancellation of your appointment. Due to a technical issue with our online booking system, appointments were mistakenly made available to new NHS patients. To ensure fairness for everyone hoping to join under the NHS, new patients must first be added to this list, and we regret that your appointment had to be cancelled as a result.
We understand how frustrating this must have been and sincerely apologise for the disruption and disappointment caused.
We hope to be able to offer you an appointment in the near future and that this clarification is helpful to others as well.
Best Regards,
Docklands Dental House
Fantastic experience: Was working in the area and contacted docklands dental to try and get a appointment. They got me in within 2hrs and refitted my crown that was fitted in Turkey. Thanks you so much to the team was in and out within 45 minutes and very fairly priced
Hi Scott Hughes, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Best regards
Docklands Dental House Team
Fantastic experience: My experience with Docklands Dental has all been very good, I've been going there for years even before it before it was called Docklands Dental House.
Hi Janette Matthews, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Docklands Dental House. Janette Matthews, thanks for taking the time to leave a review.
Best regards,
Docklands Dental House Team
Fantastic experience: Seen on time friendly you can ask questions ,made me confident about going to see the dentist again !!
Hi June Page, we are so happy to read such a great review about Docklands Dental House! We look forward to your next visit! Take care!
Best regards,
Docklands Dental House Team
Fantastic experience: Highly recommend Dr Anusha Koobair who has been my dentist for a number of years. Extremely professional, gentle and caring. Have had checkups, root canal treatment, fillings and the most thorough hygiene cleans. She investigates thoroughly and explains the treatment recommended and why. She also takes great effort to educate patients to help them improve their dental health. The practice has helpful screens to show visuals to customers that aids explanations. Great location right by Canning Town station. Practice is always clean and tidy.
Hi H, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Best regards,
Docklands Dental House Team
Fantastic experience: Very professional clinic, dentist was very reassuring and competent.
Thank you for your feedback Michael! We're glad to hear that you had a reassuring experience and felt confident in your care. Looking forward to seeing you again!
Best Regards,
Docklands Dental House
Fantastic experience: I wish to thank Sunny & everyone at the dentist. Having been a patient for many years, from reception to dentist they are all very welcoming and helpful, friendly. Overall good dental surgery. Thank you everyone for all your help. Couldn't wish for a better dental surgery. They listen to my concerns & are very helpful & reassuring. I know not everyone likes going to the dentist, in my case I know they will listen to my concerns & help me where/when they can. I thank everyone very much
Thank you for your lovely feedback, Elaine! It’s wonderful to hear that you’ve felt so supported by our team over the years. We’re always here to listen to your concerns and make your visits as comfortable as possible.
Best Regards,
Docklands Dental House
Fantastic experience: When I come to the dental I aways fell calm and relaxed and the ladies in the reception are very nice, and it's always a good experience.
Thank you Nikita, for your lovely feedback! We're so pleased to hear that you feel calm and relaxed during your visits and that our reception team helps make your experience a positive one. We look forward to seeing you again!
Best Regards,
Docklands Dental House
Fantastic experience: Definitely recommend this wonderful dental practice. Receptionist Sue is so professional friendly and polite. Carlota was very polite made me feel at ease. Excellent service.
Thank you for your wonderful feedback, Mel! We're so pleased to hear that we made your visit a comfortable and positive experience. Your recommendation means a lot to us, and we look forward to welcoming you back!
Best Regards,
Docklands Dental House
Negative experience: The receptionist was polite, but the person my son saw for his tooth to be taken out was rude. Male dentist guy who spoke so rude. My son has a decay tooth and infection to his gum and we were told by the emergency dentist we saw last week that my son local dentist 'Docklands Dental House' needs to take his tooth out. Made an appointment without any problem, but the dentist man who my son saw was rude while talking to me. He cut me off while talking and goes he was asking my son, BUT he ended up asking me after my son couldn't reply to him. He then spoke by saying 'inconvenient' many times in a sentence like he was mocking me when I said this tooth is causing an issue for my son. He has SATS and final year in primary, and I don't want him missing out on school due to his tooth problem. He said it like this, which I clearly remember and found so unprofessional. He said: inconvenient your son has an infection, inconvenient your son school has to give him antibiotics medication, inconvenient for my son and for me. My son 10years found it rude how he spoke to me and cut me off. If a child found him rude, then you can imagine how I must have felt as an adult. It was unprofessional and rude how he spoke. Eventually, he took the tooth out, and i kept calm as my concern was my son. very unprofessional how he spoke, and as a mother, I know what is best for my son.
Fatima Suhora, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. If you are willing to give us another chance, please reach out to us at 020 7511 1234 to speak to our manager directly.
Fantastic experience: The team are always helpful & professional. Highly recommend
Thank you for your kind words, Stacey! We're delighted to hear that our team has been helpful and professional. Your recommendation means a lot to us!
Best Regards,
Docklands Dental House
Fantastic experience: My kids never used to like the idea of going to the dentist but ever since we registered Docklands dental house, every thing changed. They can’t wait to see their dentist now days and I hope it stays that way. Thank you to all the amazing team.
Thank you for sharing your experience! It’s fantastic to hear that your kids now enjoy their visits to the dentist—that’s exactly what we aim for! We truly appreciate your kind words and look forward to continuing to make every visit a positive one for your family.
Best Regards,
Docklands Dental House
Fantastic experience: The team was incredibly kind and gentle, ensuring we both me and my son felt comfortable throughout our appointments.It’s clear they prioritize a positive experience for their clients which I deeply appreciate. The office was clean, modern, which reassured me that we were in excellent hands. I couldn’t be happier with the service and results, and I highly recommend to anyone looking for outstanding dental care for their entire family.Thank you Team
Thank you for your lovely feedback, Alice! We’re thrilled to hear that you and your son felt comfortable and well cared for during your visits. It’s wonderful to know that our team’s kindness and professionalism left such a positive impression. Your recommendation means so much to us, and we look forward to continuing to provide outstanding care for your family!
Best Regards,
Docklands Dental House
Fantastic experience: The friendliest dental practice I’ve ever visited! Booking an appointment was quick and straightforward through their website. Stephanie and her team were incredibly kind and welcoming.
Hi Priyanka Arora, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you again for the great review!
Fantastic experience: Used to have tablets to go dentist, feel comfortable with them, and information needed for my doctor. Thank you. HIGHLY RATED AND RECOMMENDED.
Hi John Leslie Griffith, thank you for taking the time to leave a review for us at Docklands Dental House. We're happy we could meet your expectations! We hope you have a great day!
Fantastic experience: My recent visit to the clinic was very pleasant and professional. I was treated by Dr. Kishan Patel. It is not too often that you find people like Dr. Patel. For the 1st time I received treatment options from which I never had before. He is a 7 Star Doctor. All I can say to him is thank you. Same goes for Ms. Sue the receptionist. She is very meticulous and feels concern for patients. She is always and always pleasantly helpful. I will like to thank her very much. She is very good at what she does. She is a good face for the practice. Thanks again Kuni Okonkwo
Thank you so much for your thoughtful feedback, Kuni! We’re delighted to hear that Dr. Kishan Patel provided you with such exceptional care and clear treatment options. Your kind words about Sue are also greatly appreciated—she truly is a valuable member of our team, always ensuring patients feel welcomed and cared for. It’s wonderful to know your experience was both professional and pleasant. We look forward to continuing to provide you with outstanding care.
Best Regards,
Docklands Dental House
Fantastic experience: The friendliest dental practice I’ve ever visited! Booking an appointment was quick and straightforward through their website. Stephanie and her team were incredibly kind and welcoming. I brought my baby along, and they went out of their way to make the experience as smooth as possible for both of us. I can’t recommend them highly enough!
Hi Foo Ming Li, thank you for your kind review; we are happy to pass along your comments to the team here at Docklands Dental House! We look forward to your next visit! Take care!
Fantastic experience: I started going here because I lived very near by. But their services are so good that, even after I've moved away, I travel back here for my regular hygiene and other treatments.
Hi Ade Agbonyin, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!
Positive experience: My toddler was seen by Dr. Koobair. She was kind and patient, and didn’t rush us out. My toddler was initially nervous but she made him feel at ease and the appointment went smoothly. The 2 receptionists are incredibly rude, which is a shame, but other than that, I highly recommend the practice.
Hello --, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Fantastic experience: Always kind and friendly - emergency appointments sorted quickly!
Hi Georgia Lewry, your satisfaction is our top priority. Thank you again for leaving us this response!
Negative experience: The reception staff/lady seemed a bit disorganised and were somewhat unfriendly. During my appointment, the dentist was unaware that the tooth being examined was a wisdom tooth, which I had to point out myself and had again an unfriendly reaction from her too. Overall, my experience was not pleasant, despite the practice appearing to be well-maintained and professional.
Hi Gabor Yearwood, we regret to hear that you had this experience with us. Here at Docklands Dental House, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at 020 7511 1234 to discuss ways we can better serve you in the future.
Fantastic experience: I was treated like a known friend by the receptionist. The Dentist was empathetic and I felt very confident in her professionalism.
Hello Gillian Roberts, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Fantastic experience: Went in for an emergency with In-N-Out within 20 minutes so happy
Hi Bobby Balaam, we're glad you had such a wonderful experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Fantastic experience: I been with this practice for over 30years, l love the way they welcomed you and how friendly they are. The doctors take their time to explain everything through and they make you comfortable, they're the best!
Hi Susan Quainoo, thank you so much for your positive comments about Docklands Dental House! We look forward to your next visit! Take care!
Fantastic experience: Friendly staff the dentist lady is very polite im very satisfied with the service
Dear Gary, thank you so much for your kind words! We’re delighted to hear that you had a positive experience. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent care!
Best Regards,
Docklands Dental House
Fantastic experience: One of the nicest dentists I was lucky to find! Dr Stephanie made me feel at ease very quickly and she is very knowledgeable. Practice is clean and cozy. Really happy to sign up here!
Thank you for sharing your experience! We’re so pleased to hear that Dr. Stephanie helped you feel at ease and that you found our practice welcoming. We look forward to being a part of your dental care journey!
Best Regards,
Docklands Dental House
Fantastic experience: I spoke to Sue at reception while trying desperately to find a new dentist for my elderly grandmother who really need help. Sue was truly amazing, so helpful professional and courteous. The dental surgery is very lucky to have her.
Thank you for sharing your experience, Evie! We’re so pleased to hear that Sue’s professionalism and kindness made a positive impact during a challenging time for you and your grandmother. We feel very fortunate to have her on our team, and we’ll be sure to pass along your lovely feedback!
Best Regards,
Docklands Dental House
Negative experience: absolutely terrible experience. Receptionist was very rude and not understanding to the situation of why we were late, constantly talking about her lunch break. We travelled a hour to get to the dentist, and we were turned back with no sympathy. The receptionist said if we were 15 minutes late we need to rebook however we were 10 minutes late and the remaining time she was on the phone talking. Sadly we had a very disappointing experience and will not be returning.
Dear Angela,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the impression it left on you.
We understand how frustrating it must have been to travel such a long distance only to be unable to proceed with your appointment. While we do have a late policy in place, it sounds like the situation could have been handled with more understanding.
We are addressing this matter internally to ensure our team is consistently professional, empathetic, and focused on providing the best possible experience for every patient.
If you would like to discuss this further or give us an opportunity to restore your trust, please don’t hesitate to get in touch with the practice directly asking to speak with the practice manager.
Best Regards,
Docklands Dental House
Negative experience: they are very racist you have to speak perfect english otherwise you won't even pay attention I went with my little child to see the problem and I die kicked out because I don't speak perfect english
Dear Miss Rusu, We take accusations of discrimination and racism very seriously at Docklands Dental House. We have very ethnically diverse team of many different faiths and cultures. We do not discriminate against no English speaking patients and endeavour to help patient where we can with different languages. However it is the patients responsibility to fill out the pre assessment medical history and forms for treatment as a legal requirement. If we can't provide the translation service for this, patients must endeavour to provide their own translator to fill these forms. We do not tolerate any form of racism at our practice. If you would like to discuss this matter further please contact us on [email protected]
Have a good day, hope this info helps other users.
Fantastic experience: Another visit with excellent treatment for my 95 year old mother at the dentist. All the staff were very helpful and accomodating of her needs as a wheelchair user. Highly recommended.
Thank you for sharing this! We’re so pleased to hear that your mother received excellent care and that our team could accommodate her needs comfortably. Your recommendation means a lot to us, and we’re here to provide the same level of care whenever you need.
Best Regards,
Docklands Dental House
Positive experience: DDH seems to be under New Management - Hooray: I am a nervous disabled (wheelchair) patient who suddenly was in pain and needed to make an emergency appointment, which thankfully was granted quickly. Very impressed with Sue, Acting Receptionist. Good at her job, Docklands Dental House need to assure her of permanent employment!. Sue very naturally manages the patient's expectations and tries to put their mind at ease. She is polite, considerate, empathetic and is a good negotiator, with regard to talking vulnerable patients "off the ledge"!. On the day, the experience was good. Clinicians quickly diagnosed correctly and fully explained the reason for my pain and were extremely knowledgeable, polite and kind. However, patients need less detailed tutorial and more proactive dentistry. Would recommend and attend again if I could be placed as a disabled person on the NHS List.
Thank you for taking the time to share your detailed feedback! We're so pleased we could accommodate your emergency and make you feel at ease during your visit. We're thrilled to hear that Sue’s empathy and professionalism made a difference - she truly is a valuable part of our team. Your comments about proactive care are helpful, and we’re always looking to enhance patient experience. We look forward to supporting you with attentive and understanding care in the future!
Best Regards,
Docklands Dental House
Negative experience: Had bad experience with them, I had appointment when I seen the dentist, he checked my teeth then he told me to book another appointment which will cost me £70 per hour. The bad thing is since I seen the dentist I started to have more problem and now my teeth are paining me all the times. They are after money nothing else. I regret why I came to this dentist as I cannot sleep or do anything I have pain a day and night
Hi Tony. We are sorry to hear you are in pain. We recommend routinely to patients that have gum disease to see the hygienist after their dental examination if it is required. We assure you this is not for money but for our patients health. If you are having dental pain there could be another reason. We are happy to help you and investigate what could be causing your pain. Leaving dental pain untreated can make the situation worse. Hope this helps you and other users. Please contact us on [email protected].
Fantastic experience: For some one who at to be dragged to the dentist because of a bad experience going to Docklands Dental House is such a pleasure and my dentist anusha is a diamond.
Hi Derek Ellis, we're glad you had such a wonderful experience with us! Thank you, and have a fantastic day!
Fantastic experience: Suzanne on reception was very helpful courteous and had a kind nature ,the hygienist was very professional I felt totally ease and comfortable. I would definitely recommend this dental practice to family and friends. The whole experience was a pleasurable one.
Hi David Parish, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
Fantastic experience: Absolutely percent fabulous dentist staff are Absolutely lovely and so nice and polite. Very clean and friendly service
Hi Claudine Chandler, we're glad you had such a wonderful experience with us! We look forward to your next visit! Take care!
Positive experience: Fantastic service, but there is always room to keep improving.
Hi Emmanuel Omamohwo, thank you for taking the time to leave us feedback about your experience with us. We do hope we can be of assistance in the future. Take care!
Fantastic experience: I registered my father in Dental House when he moved to the area one year ago. Since he was registered he had 3 appointments for check up and dental prosthesis. Quick and easy processes with the a good quality. Any issues.
Iryna, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Fantastic experience: Excellent dental practice, always treated with dignity and care
Hi Lorna Cunningham, thank you for taking the time to leave a review for us at Docklands Dental House. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Fantastic experience: Upon arrival the receptionist team greeted me and made feel settled. Very friendly and supportive. Amazing hygiene clean, started out very nervous. But I was soon reassured by the dentist team, they put me at ease and gave me clear instructions on what to do when they began. Afterwards I was so impressed with the results, my teeth felt like new with little to no sensitivity. I highly recommend and I will be booking again.
We are so pleased you enjoyed your visit to Docklands Dental House! We look forward to your next visit! Take care!
Fantastic experience: I had bad experience with my previous dentist before but Docklands Dental House change that instantly! They are caring people and will give you the best and honest advise. Highly recommended! Thank you Dr Stephanie and Manila
Hi Anthony Valencia, thank you for taking the time to leave a review for us at Docklands Dental House. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Fantastic experience: Dr Stephanie Yeung was one of the friendliest and attentive dentists I've ever had the pleasure of meeting. 5/5
We are so pleased you enjoyed your visit to Docklands Dental House! Thanks again for the recommendation, and have an amazing day!
Negative experience: STAY WELL AWAY FROM THIS PLACE I knew a couple people that went here and told me how bad it was but I thought it can't be that bad but if anything it was even worse than described. Read the lowest reviews before even thinking of attending but expect exactly what others have said
L J, we regret to hear that you had this experience. We would like to point out that you have not been seen at this practice before for any treatment and have not been a patient of ours. We unfortunately cant make appointments for patients that are rude or abusive to our reception team when they are trying to gain information from new patients that are trying to register with us for appointments. For help of other users if appointments are requested our reception team may request a call to ascertain if NHS or Private appointments are needed. A call is requested by our reception if they wish to join our NHS list of patients. Private appointments can be booked directly online via the online booking platform. We wish you the best with your search for a dentist.
Fantastic experience: I have just been to Docklands Dentist House for my first dentist appointment in a long time. This was such a positive experience for me! Sue at front desk is wonderful and very personable . My dentist was Stephanie and she was so professional and very kind! She took time to explain what I needed to do go forward and put my nerves at rest. Thank you so much guys !
Thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Positive experience: I like my dentist and reception team, they are knowledgeable and helpful. But I don’t like the fact that after having a surgery to remove 9 teeth I didn’t get an x ray to see if everything was okay. Just assuming. Even tho, I mentioned I have a new pain/sensitivity to 1 side and some symptoms of previous infection came back after finishing the antibiotics course. I feel ignored and not taken care of as I am just an nhs patient not private.
Thank you again for taking the time to let us know how we did. In regards to post extraction radiographs this is not common practice regardless of NHS and Private treatment. This is due to radiation dose guidelines. If you are still experiencing discomfort we are always here to help and carry out any investigations necessary. Hope this helps and please don't hesitate to contact us should you need anything. Take care.
Fantastic experience: Beyond excellent. Everyone was friendly & took their time to make sure everything was correctly done the right way. I appreciate them all so much. The best dentist team ever. Doctor Kishan Patel is extremely friendly, approachable & very nice to talk to, this helped me so much.
Hi Daniel Findlay, thank you so much for your positive comments about Docklands Dental House! we are so happy to read such a great review about Docklands Dental House!
Fantastic experience: My time and money were well spent. The Dentist was really nice and calm with me. She explained every step of the procedure clearly and did a perfect job. Thank you Dr. Brinder Bhogal
Osikoya Iyanuoluwa Olubukola, thank you so much for the positive review!
Fantastic experience: The dental practice communicated well from the time of making the booking to the day of the appointment. Manila was gentle with my teeth during my appointment. She also gave good advice for post-appointment care.
Ntombifuthi Mlangeni, we are so pleased you enjoyed your visit to Docklands Dental House!
Negative experience: Dentists are friendly enough but the front of staff are awful. Especially the older woman. Very rude and doesn’t know how to speak with patients. Definitely needs retraining in customer Service.
Salma Begum, it is disappointing for us to hear that your experience was anything less than great. Here at Docklands Dental House, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at 020 7511 1234 to discuss ways we can better serve you in the future.
Fantastic experience: The BEST tooth extraction experience I've ever had. Dr. Patel was very professional. The whole procedure took less than 15mins. Would definitely recommend to everyone I know.
Vanessa Asgari, thank you so much for the positive review!
Fantastic experience: Thank you for good job. Not feeling scared anymore. Dr Bina explained everything very well. And reception also brilliant. Kam Jolita and Sue. Thank you to Nirjala too.
Thank you again for taking the time to let us know how we did. We hope you have a great day! Please let us know if there is anything else we can do for you; we are more than happy to help!
Fantastic experience: Excellent service, polite and caring..Im actually look forward to my next visit
Hi Richard Peppard, your wonderful feedback and rating mean a lot to us. Thanks again for taking the time to leave us this information about your recent visit. Take care!
Fantastic experience: I want to thank Dr Brinder Bhogal who saw my daughter and myself. There was not much for me to be done today. However, despite running a busy clinic she took the time to treat, educate and teach my daughter. It was clear she was passionate about her job and actually took the time to explain in a simple term about the treatment needed.
Hi Faiza Ali, thank you for your kind review; we are happy to pass along your comments to the team here at Docklands Dental House! Please let us know if there is anything else we can do for you; we are more than happy to help!
Fantastic experience: I was very pleased with my service, and the staff were lovely and attentive.
Hi Crystal, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
Positive experience: Quick to address me. Kindly dealt with throughout the appointment with the hygie nist Manila and her assistant.
Hi Ayoola, we appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
Fantastic experience: I’ve been coming here for a few months now, the staff are really lovely, always greeting you with a smile at the reception and explaining everything clearly and patiently. Would definitely recommend!
Hi K, thank you for taking the time to leave a review for us at Docklands Dental House. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Fantastic experience: This is a review on behalf of my friend coral South she had the appointment on Monday 29th April they were very helpfull for her thankyou
Hi Florence Lowe, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Fantastic experience: Sue, the receptionist, was incredibly helpful and understanding. She took the time to explain the different treatment options available instead of rushing you. Even though they were fully booked, she managed to squeeze my sibling in for an emergency appointment that same day. Of course, the doctors were on point. Definitely recommend this practice!
Hi Shaji R, thank you for your kind review; we are happy to pass along your comments to the team here at Docklands Dental House! Please don't hesitate to reach out if there's anything additional we can do for you.
Fantastic experience: Very good and professional service from both the dentist and hygienist. Reasonable cost for private dentistry and good aftercare information
Hi Katherine Lee, thank you so much for your positive comments about Docklands Dental House! We look forward to your next visit! Take care!
Fantastic experience: I want to say thank you for the amazing job that BINA always do . She is kind and very professional . I would recommend her 100% her hands are blessed .☺️
Hi Luciana Tiago, thank you for your kind review; we are happy to pass along your comments to the team here at Docklands Dental House! We look forward to your next visit! Take care!
Fantastic experience: Very friendly and on time check in. Very accessible and easy to find. Staff were excellent
Hi Halaleh Taheri, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Fantastic experience: I was seen by Dr Sandeep he was great and the devotion staff were very helpful.
Hi Dani Far, thank you so much for the positive review! If you have any further questions, please give us a call. We're always happy to help!
Fantastic experience: Excellent customer service. Highly recommend this dentist. Friendly staff
Hi Sahil Patel, we are so pleased you enjoyed your visit to Docklands Dental House! Please let us know if there is anything else we can do for you; we are more than happy to help!
Fantastic experience: Top dentist surgery. I’ve used them for the past 7 years. My dentist (Dr Bina) always gives me full information before any treatments and answers my questions in a simple way that I can understand. I would highly recommend coming here.
Hi Mister Jefferson, thank you for taking the time to leave a review for us at Docklands Dental House. We're happy we could meet your expectations! We hope to see you soon!
Negative experience: Substandard experience - visited to have my tooth extracted, was given very limited advice on the process & the aftercare despite asking numerous times. Lack of care & compassion is what I’d sum it up as. Provided feedback directly to the management and requested acknowledgment to ensure lands in the right place as approach to the patient is deeply concerning - no sign of acknowledgment 9 days later. Overall I’d say avoid if you can.
Hi Agata K, we regret to hear that you had this experience with us. Here at Docklands Dental House, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at 020 7511 1234 to discuss ways we can better serve you in the future.
Negative experience: I came in for an emergency dental appointment as no other clinics had availability. I was reluctant to go here as my dental appointment here 2 years ago took 5 minutes, it felt rushed and incomplete. That first experience, coupled with the low reviews compared to others in the area, discouraged me but I was desperate and needed to see a dentist ASAP. From the moment walking in, the dentist never acknowledged me. The nurse was speaking to me and asking me questions instead. After the dentist examined my tooth for 2 seconds, he assumed my tooth was infected after a root canal, and needed an implant which costs £2k. Naturally due to the high cost of the procedure, I wanted to ask questions and take time to deliberate. I told him "I had a root canal 5 years ago, and went to a check up with him 2 years ago, and nothing was ever detected, so have I had an infection for 5 years? That doesn't make sense. Either this was missed 2 years ago, or I don't have an infection." His answer was "i don't know. I'll just give you some penicilin", with a very impatient tone, the exact same rushed one as the first appointment. I gave up, accepted the antibiotics, and thought I would just wait for an appointment with my actual dentist, as this convo was going nowhere. The appointment took a whole 10 minutes, and I left the clinic without any resolution. Avoid this clinic if you want a decent dentist, don't waste your money here, because they only care about the payment, and not the health of your teeth.
Hi Marsha S, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to make this up to you. Please contact our manager at 020 7511 1234 so we can make your experience a positive one.
Fantastic experience: Thanks - Excellent Dental Service - The Dentist and Hygienist was very caring and gave clear instructions. Cannot Thank enough as have been struggling to join with a local dentist.
Hi Hafsa Chowdhury, we are very happy to have provided you with such a positive experience! We hope to see you soon!
Fantastic experience: I'm a nervous patient receptionist Sue made me feel so comfortable and reasured. Absolutely 5 star rating from me . The Dentist was absolutely Brilliant explained everything clearly and I would definitely recommend Docklands Dental Surgery Had my 2nd visit yesterday seen the Hygienist and really can not recommend this Dental surgery enough
Hi Rachel Mcgee, we're happy you found our staff to be so supportive during your experience here at Docklands Dental House. We hope to be of service to you again in the future.
Best wishes,
Docklands Dental House
Fantastic experience: Had bad abscess and needed extraction. Docklands dental house was excellent and very quick. Wonderful receptionist and the dentist procedure was painless. Would recommend if frightened to see this practice
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