
Serenity Dental

Information about Serenity Dental
Opening hours
- sunday: (closed)
- monday: 8h-18h
- tuesday: 8h-18h
- wednesday: 8h-18h
- thursday: 8h-18h
- friday: 8h-18h
- saturday: (closed)
For over 70 years there has been a dental practice at Fareham’s 28 East Street. Brett Garner has owned the practice since 2008.
We place preventative dentistry, rather than reactionary dentistry, as the main focus for Serenity Dental alongside the most important people - you, our patients!
We are a team of 17, made up of 3 dentists (Brett, Fiona and Stefan), 2 dental hygienist/therapists (Marie and Julia), 7 nurses (Kelley, Kate, Kiera, Ffion, Chelsea, Phebe (trainee), and Jasmine (trainee)), with Karen, Chris & Andrea on reception. Kim is our practice manager.
Our comment from Best Dentists about Serenity Dental:
Serenity Dental is widely recognized as one of the best dental clinics in the United Kingdom, known for its friendly and attentive staff as well as high-quality dental care. The team, which includes receptionists, hygienists, and dentists, is praised for their knowledge and professionalism, making every appointment a comfortable experience for patients.
Clients often highlight their satisfaction with the following aspects:
- Exceptional Care: The staff consistently provides attentive, compassionate care, ensuring that every patient feels valued and understood.
- Comfortable Experience: Many visitors report having pain-free treatments, thanks to the gentle approach of the dentists and hygienists.
- Friendly Atmosphere: The warm and welcoming environment helps to alleviate any anxieties, particularly for those who may be nervous about dental visits.
- Efficient and Timely Service: Patients appreciate the efficient appointment scheduling and the ability to receive emergency care swiftly.
- Thorough Explanations: The team takes the time to explain procedures clearly, ensuring that patients are informed and comfortable throughout their visit.
Overall, Serenity Dental stands out for its commitment to patient care and satisfaction. Many long-term clients express their loyalty and high recommendations, indicating a solid reputation built over years of exceptional service.
Serenity Dental: Reviews
Fantastic experience: The best dental clinic I have ever used. Everyone in the clinic are so friendly, attentive and knowledgeable from reception to the hygienist and the dentist. I am always very comfortable in the chair never feel pain.
Thanks you both for your lovely review! I will share this with the team. We are glad that your visit went well!
Fantastic experience: A professional and excellent all round service from Maria the hygienist to Brett the dentist, my teeth have never been better looked after.
Fantastic experience: As always, I had a stress- free appointment at Serenity Dental.last week. Everyone working there is friendly, helpful & they always take the time to explain procedures thoroughly & in an easy to understand way. Many thanks!
Fantastic experience: Once again a very smooth visit for my annual check up and Hygienist session.
Fantastic experience: Great service as always clear and precise information on what is going to be happening always delivered with a smile.
Fantastic experience: As always, going to Serenity was a very pleasant experience, with all the staff being very courteous and cheerful.
Thank you Noel for your very kind review!
Fantastic experience: Excellent treatment all around.
Fantastic experience: Excellent service from the friendly and professional Julia, my regular hygienist who makes visits stress free!
Fantastic experience: Amazing service, professional team and really first class establishment!
Many thanks for your 5 star review!
Positive experience: Typically good but this last occasion my appointments were split leaving a large wait for the hygienist. My understanding of this is that the admin staff moved the apt. I wasn’t happy about the wait.
Fantastic experience: I have been a patient for many years - the care and responsiveness of the practice is first class. It’s easy to get an appointment and they make you feel very valued. It’s a friendly team with high quality dental care provided from them all - reception desk, nurses, hygienists and the Dentists
Fantastic experience: I have always received excellent and considerate service from the brilliant hygienist team at Serenity.
Hi Ian, thank you so much for your positive comments about Serenity! We look forward to your next visit. All our best wishes, the Serenity Team
Fantastic experience: As always friendly and high quality service. No more to be said.
Thanks Roger for taking the time to leave such positive feedback. We really appreciate every review!
Fantastic experience: I recently had 2 fillings, expertly performed by Stefan Cocan. I can honestly say it was the most relaxed I have ever been whilst having dental treatment. Stefano was very gentle, caring, and thoughtful . This was the first actual treatment I've had from him. After a bad experience, as a child I was terrified of dental treatment. No longer! Thanks to Brett, Stefan and the rest of the team. Thank you all so much. Highly recommended.
Fantastic experience: Extremely professional, pleasant and caring.
Thank you Colin, very kind of you to rate us!
Fantastic experience: Excellent service, dentist very gentle and efficient. I am very pleased with the results
Fantastic experience: Very happy with my treatment today with Fiona. My second filling with her and she has definitely gained my confidence x Fiona explains clearly what she is about to do beforehand, shows care for my nerves and works gently with great expertise. Fiona and her assistant make a great team x Thank you both for your excellent service xx
Dear Jackie,
Thank you so much for taking the time to write such a kind and thoughtful review of your recent experience at Serenity. We are truly honoured that you chose to trust us with your dental care, especially after being with your previous dentist for 26 years.
We understand that changing dentists can be a difficult decision, and we are thrilled to hear that your experience with us has been nothing short of positive. It means the world to us that you felt supported and understood throughout the process, and we are grateful for the opportunity to have made a difference in your dental health journey.
We are especially grateful for your kind words regarding Brett and his team's skills and patience. We take great pride in providing our patients with the highest level of care and compassion, and it's wonderful to hear that we have met your expectations.
The whole Serenity Team thank you again for your trust and your kind words.
Warm Regards,
Kim Martin
Practice Manager
P.S. We look forward to seeing you - not soon, but - next time.
Fantastic experience: Excellent dentist and hygienist who look after my dental health so very well, together with a helpful and supportive receptionist who all deserve five stars.
Thank you Priscilla! :)
It's been truly wonderful to have you with us for 15 years!!! We look forward to another warm welcome and a good catch up at your next visit!
Have a wonderful Christmas and well see you in 2025!
The Serenity Team
Fantastic experience: As a regular visitor to the hygienist I am always impressed by the efficient and friendly care. Thank you.
Fantastic experience: I have experienced several uncomfortable visits to hygienists at other dental practices, but for the first time in my life, my visit to the Serenity Hygienist was great. Absolutely no pain or discomfort, which has been the case in the past. Thank you!
Thank you for taking the time to leave a review Maria, we really appreciate it!
We are very pleased you found the hygiene visit great with no pain or discomfort.
Warm regards,
The Serenity Team
Fantastic experience: Great service, always friendly and welcoming. Very professional work, I am very happy with the results. I recomend to why need it.
Thank you! We appreciate your rating us so highly!
Fantastic experience: Friday 30th May was a good visit at the dentist ‘Serenity Dental’ I had a crown fitted perfectly. It only took a short time and only one visit. The technology at this practice is outstanding as well as the care, kindness and of course attention to detail. I’ve been with this practice for 20 years and always leave with a smile on my face. All of the staff are very polite, courteous and accommodating to your needs from the dentist, hygienist, nurses to the most helpful receptionists. I only have one sincere comment to make, THANK YOU especially to Brett and Maria x
Fantastic experience: I was assured that I would not need a local anaesthetic for a small filling, and I didn't! It was so quick, and completely pain free.
Fantastic experience: Friendly staff make you feel at ease very caring
Thank you for taking the time to leave a review Stephen. We’re pleased you feel at ease and well cared for. As always, if there’s anything more we can do for you, do let us know.
Warm regards,
The Serenity Team
Fantastic experience: I had a recent appointment with Kelley at Serenity Dental to go over the best way to clean my teeth. Kelley was very friendly and welcoming and took the time to explain everything clearly and made sure I was comfortable throughout the appointment. Would definitely recommend.
Fantastic experience: Always a pleasure- and I mean that (most sincerely) Great team and all so happy to help
Thank you so much Amanda! It's lovely to hear that you enjoy your time with us - especially as you're 'in the know' when it comes to dentistry! :)
Stefan says he looks forward to you next visit!
Best wishes,
The Serenity Dental Team x
Fantastic experience: This is the first time in my life that I have enjoyed a visit to the dentist. I was completely enthralled to watch Dr Brett Garner designing my new tooth on his computer. Completely delighted with my new crown.
Thank you for your kind review Sally. We’re so pleased you had a good experience with us. We hope you continue to enjoy your visits with us!
Fantastic experience: New crown fitted after existing one came off. Easily able to make an appointment. Staff very helpful and efficient.
Fantastic experience: Refixing crown. My molar crown became detached one Wednesday evening. I called Serenity on Thursday morning and they recommended this be fixed as soon as possible. They were able to book me in on Friday morning and after 20-25 minutes, everything was back to normal. Great service - no fuss - just very professional and accommodating.
Fantastic experience: The absolute friendliest staff who truly care about their patients. Karen, Chris, Kate, and Brett were all thoroughly professional as well as efficient. Best dental office I’ve ever joined.
Fantastic experience: Always friendly and courteous service gives me confidence in any treatment provided
Hello David,
Thank you so much for taking the time to leave a review, we really appreciate your kind words. As always, if there's anything more we can do to make your experience even better please let us know. We always take feedback on board.
Warm regards,
The Serenity Team
Fantastic experience: 11/04/25 Just a check up this time. Seeing Marie and Fiona. Both ladies were amazing. Thanks for another positive dental experience. Keep up the great work Team Serenity Dental
Hello Sue, many thanks for your review and kind comments which are very much appreciated
Fantastic experience: Brilliant care, as always.
Fantastic experience: I’ve been with this dentist for two years now, and I couldn’t be happier with the service. From the moment I became a patient, the customer service has been absolutely fantastic. The team is always welcoming, respectful, and caring. They speak to everyone with kindness and make you feel truly looked after. They always manage to find me a good appointment, and they go above and beyond to make sure I’m comfortable. Thank you for the continued excellent care—highly recommend!
Fantastic experience: Excellent level of care
Fantastic experience: As usual a first class service from the team, Chipped a tooth, gave them a call and was seen very quickly and all sorted. Thank you!
Thank you for the kind review...and also for the lovely treats from the bakery. We will - of course - be choosing to eat the doughnuts responsibly, with our lunch, so as to reduce sugar frequency. :)
See you at your next visit!
The Serenity Dental Team
Fantastic experience: Perfect service and treatment. Won’t be going anywhere else. Great staff
Fantastic experience: Fantastic friendly service as usual . Thank you Brett & Marie !
Thank you for taking the time to write us a review.
As always, you're in charge of your care at all times, and we're pleased to offer a range of options to suit your preferences. We look forward to your next visit.
Kind regards,
The Serenity Team
Negative experience: pesky follow up emails - relentless, why? I had a six month check up what's to say
Hello Mike. We're sorry that you feel we're in contact more than you'd wish. We've now changed the settings on your email preferences so that you receive nothing but essentials. Please do get in touch if there is anything else you'd like us to amend.
Best wishes,
The Serenity Team
Fantastic experience: You cant leave 10 stars on Google, so have had to leave 2 No. 5 star reviews. But that's how good the staff and service are here
Thanks Neil, we are glad to be of service.
Fantastic experience: Friendly and cheerful staff starting with Chris and Karen in reception and carried on during examination and treatment by Fiona the Dentist and her Nurse, sorry but didn’t catch her name, Marie the Hygienist and Kyra the nurse.
Thank you for the 5⭐️ review Nick!
Fantastic experience: I always receive excellent service every time i attend, very friendly staff
Thank you! We like to make everyone feel at ease when they visit us.
Fantastic experience: As always, exceptional care. Especially the hygienist who puts you at ease and does such careful work. I didn't feel a thing. Also Stefan is such an amazing friendly and knowledgeable dentist. Thanks Serenity.
Fantastic experience: Lovely practice, from reception to dentists. Special thanks to Maria and Kayla
Fantastic experience: Excellent service. Usually see Brett but I went in as a bit of an emergency and had an appointment with Fiona. Absolutely superb service (but it always is, that's why I recommend Serenity to everybody). Fiona, and her dental nurse Ffion showed great compassion throughout. Every step of the procedure was explained clearly as was the aftercare information. And a special mention to Chris on reception who got me in within hours. I left extremely happy and, most important of all, pain free! Excellent service all round. Definitely 5 stars.
Fantastic experience: Great response from Fiona to a rather minor but irritating problem. Very professional.
Fantastic experience: I am the biggest dental coward going having had much work on my teeth and many brutal dentists. When I moved to Fareham a year and a half ago I was looking for an NHS dentist. I couldn’t find one that would accept a new patient so I had to go private. I hated the idea being a dyed in the wool socialist. However. Brett has been the best dentist I have ever come across. Not only is he kind and understanding and hilarious, he is a genius in dentistry. There has been literally no pain and I completely trust him. My fear has been disappated and I have no problem going to my appointments. Private is expensive but I am so happy because I can finally smile with confidence.
Hello Pippa! Thank you so much for your lovely review! It truly warms our hearts to hear how much your experience with us has transformed your view of dental visits. We understand how challenging it can be to overcome dental fears and we're pleased to have made such a positive impact on your confidence and comfort.
Thank you for trusting us and for sharing your kind words—it means the world to us!
The Serenity Team
Fantastic experience: Been going to Serenity for years..super friendly team and always put at ease. Highly recommended!
Fantastic experience: First time I have had a crown fitted - Long procedure due to poor work from many decades ago! The dentistry was carried out exceptionally well given the length of time needed. Excellent up-to-date information given throughout and (unbelievably) I didn't feel a thing - excellent work from Stafan & Evie. Thoroughly recommend this practice. They are a great team.
Thank you so much for sharing your experience and for your kind words! We're thrilled to hear that your first crown fitting went smoothly despite the challenges from previous work. It's wonderful to know that you felt comfortable and well-informed throughout the procedure.
Stafan and his nurse will be delighted to hear your compliments. They take great pride in ensuring our patients receive the best care possible, and your feedback is truly appreciated.
We're so glad to have earned your recommendation and look forward to seeing you again. If you have any further questions or need assistance, please don't hesitate to reach out.
Fantastic experience: Great care taken . Procedure fully explained and carried out professionally. Can't praise them high enough. Such friendly staff. Always a pleasure to visit.
Fantastic experience: Had a fabulous appointment with the hygienist
Fantastic experience: Always a good experience. Highly recommended
Thank you Terry. We're so pleased to hear that we're consistently meeting your needs. We do aim to please!
See you again next time!
Fantastic experience: very happy with the care I receive at this practice.
Fantastic experience: Very welcoming and friendly. Excellent service.
Thank you for leaving such a kind review Emma. We look forward to seeing you again soon - but not too soon!
Warm regards,
The Serenity Team
Fantastic experience: I have been a patient of Serenity Dental for over 20 years now & as always, my recent appointment was great - all the staff are so friendly, great service. Would highly recommend!!
Hi Ros! Thank you so much for taking the time to write a review. I'm so pleased you had a positive experience!
As ever, if there's anything else you feel you would like from us to improve your experience and enjoy your visits even more, my door is always open.
Kim Martin
Practice Manager
Fantastic experience: After a great number of years away from the dentist! The care and kindness that the Serenity Dental Team have shown me, has restored my faith that my dental treatment will be back on track. If you are nervous of going to the dentist! I would recommend the Serenity team for putting you at ease. Great before and after service! I have now joined the Serenity dental membership to make sure I keep up with regular visits.
Hi Christine!
We’re so glad we’ve restored your confidence and trust. We’re all about making a real difference and we hope to be part of your journey to a confident smile for many years to come.
Lots of love,
The Serenity Team
Fantastic experience: Rather desperate to find a dentist, having tried various dentists, went on Voice 4 Portchester and Serenity kept coming up. Oh well thought I'd give it a go. What a find, had bad childhood experiences and Steffan is patient and very understanding about my fears. The attending nurse and Steffan both gave me information about cleaning and flossing, as did the hygienist. The hygienists are gentle but extremely thorough. My teeth come out squeaky clean. I can recommend this company, all staff are professional but welcoming and fears are allayed.
Thanks Suzanne! I have passed on your feedback to Stefan and the team. We are so glad you felt at ease. We want our patients to feel comfortable and fully informed.
Fantastic experience: As ever- smooth professional reassuring check up :)
Thank you Mrs. Webb for taking the time to let us know how we did. When you are happy, we are happy too!
Fantastic experience: Had 2 fillings yesterday. Stefan took a lot of effort to match the correct whiteness to my tooth at the front of my mouth that needed attention. And took great care overall too. Fillings are not the most pleasant but Stefan and his nurse made me very comfortable. And I felt no pain during or after.
Thank you so much for your kind review! We’re thrilled to hear that Stefan and Chelsea helped make your experience comfortable and pleasant. Matching the perfect shade for your tooth is something we take great pride in, and it’s wonderful to know you appreciated the attention to detail and that nobody will ever know those fillings are there! :)
We’re delighted that you felt well cared for during your visit—your comfort is always our top priority.
Warm regards,
The Serenity Team
Fantastic experience: Really friendly staff and as always, truly professional.
Fantastic experience: Excellent treatment and care, as always.
Thanks Philip for your kind review, and for your loyalty over the years.
Fantastic experience: Having extensive dental work over the course of several months. It hasn't been without complications; these and the overall treatments have been professionally and empathically handled.
Thank you for your thoughtful review Alison! We’re so glad to hear that you’ve felt supported and cared for throughout your dental journey. It’s wonderful to know that our approach has made a difference.
Your trust means the world to us, and we’re here every step of the way to ensure you’re comfortable and confident in your care.
Kind regards,
The Serenity Team
Fantastic experience: Great staff and the most professional dentist I’ve ever been to in my 77 years, full marks.
Thanks Peter, we greatly appreciate your kind review. We look forward to your next visit.
Fantastic experience: All good and proffesional as usual
Thank you for the review Robert. We're pleased that we've provided you with consistently professional care over the past 8 years! Here's to many more!
Warm regards,
The Serenity Team
Fantastic experience: As always staff are very welcoming and put you at your ease they give a guest class service
Thank you Angela! We really appreciate that you've taken the time to send a positive review. If there is anything more we can do for you, we're all ears (without sounding like audiologists?).
Kind regards,
The Serenity Team
Fantastic experience: Brett achieved & gave me answers that my GP couldn't. This is mainly due to him spending a few minutes at each appointment, where he gets to know & update with his patients. He made me feel so much better.
Hello Mr Foster,
Thank you very much for your 5 star review!
Our fees are wholly based upon our clinician's expertise, our cutting edge equipment, the very best of dental materials and the time we spend with our patients.
Many thanks again for your kind review.
Best wishes,
Ruth Johnson, practice manager
Fantastic experience: I was seen very quickly and had a thorough examination and discussion about what was found in the X-ray and investigation.
Thanks for taking the time to review us Alan. We will do our utmost to win that extra star!
Fantastic experience: All of the staff at Serenity are kind, helpful, accommodating and professional. I've been going there since 2012 and would not consider going anywhere else. As a very nervous patient, they are always patient and support my needs without question.
Thank you so much for being such a loyal patient for over a decade —that really means a lot to us! We’re so pleased to hear that you’ve always felt supported and cared for, especially as it's not your favourite place to be. Making sure everyone feels comfortable and understood is what we aim for, and it’s wonderful to know that’s been your experience.
We’re truly grateful for your trust over the years and for being such a valued part of our Serenity family. Thank you for your lovely feedback!
The Serenity Team
Fantastic experience: As always an excellent customer/patient experience. I rang up at short notice having managed to chip a front tooth over the weekend. The practice was able to fit me in at very short notice and basically fixed my front tooth to the point that it would be impossible to know that I had chipped it - really very very pleased with the work undertaken and the reassurances provided. Thank you, highly recommend this practice.
Thank you Frank. We really appreciate all the positive feedback. We share all of our reviews with the Serenity Team as we really care that our patients feel at ease when they visit.
Fantastic experience: Very friendly and effecient.
Thank you for the kind review Martin. As always, if you feel we could improve your experience in any way, please reach out.
The Serenity Team
Fantastic experience: I was shown excellent care especially by Stephan. He had other important things on his mind but he still gave me VIP treatment. Thank-you Serenity Dental.
Hello Valerie,
Thank you for the kind reply. You'll be pleased to know that Stefan's baby arrived safe and well, and you'll continue to have a VIP level of service! :)
Best wishes,
The Serenity Team
Fantastic experience: Whenever I visit Serenity Dental, I always receive a friendly welcome from Chris and Karen. During my latest visit I had a tooth removed by Fiona who as ever, along with her assistant, made me feel very relaxed and made the whole process as painless as possible. I have had poor experiences with previous dental surgeries, but I have always had first class treatment at Serenity.
Thank you so much for your lovely feedback! It’s great to hear that Chris and Karen always give you such a warm welcome—that’s exactly what we aim for. We’re so glad Fiona and Jasmine helped you feel relaxed and made your treatment as easy as possible.
We know how hard it can be to move on from bad dental experiences, so it means a lot to us that you feel well cared for here at Serenity. Thanks for trusting us—we’re lucky to have you!
Fantastic experience: I have been very pleased with all the work I have received at this practise,the staff are very caring and welcoming.
Thank you Susan, Fiona and the team will greatly appreciate the positive feedback!
Fantastic experience: Excellent patient care, responsive and professional
Hello Peter. Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you experienced excellent patient care and found our team to be responsive and professional.
Our goal is to provide the best possible care and service, and it's incredibly rewarding to know that we have met your expectations. Your kind words serve as great encouragement for our team to continue striving for excellence.
If you ever need further assistance or have any questions, please do not hesitate to reach out. We look forward to serving you again in the future.
Fantastic experience: A lovely and caring team who have looked after me for many years. Th best dentists I have ever used. Well done to the team at Serenity!
Brett and the team will be very pleased with your kind feedback - I will pass this on. Thank you so much!
Fantastic experience: Always a positive experience. Service delivered in a confident, professional and effective way.
Thank you for leaving us a review Leonard.
We truly appreciate your support and look forward to continuing to serve you with the highest standards of care. If you have any questions or need further assistance, please feel free to reach out.
Fantastic experience: The staff were very friendly, polite and efficient. They did a good job of putting me at my ease and carried out a very thorough descaling of my teeth.
Thank you Mr. Bradley, we like our patients to feel at ease every time you visit us!
Fantastic experience: I was given an appointment, at the first opportunity, to replace a crown that had become detached. The crown was replaced expertly in half an hour. Great service!
Thank you Liz for taking the time to leave us such positive feedback.
We're pleased to be able to get you in a short notice. We wouldn't want to wait so neither should you! :)
See you at your next (scheduled) visit!
The Serenity Team
Fantastic experience: Fiona is the best dentist I've ever been with. A caring, highly experienced professional. Thanks so much Fiona. Well done Serenity Dental!
Thanks you Michael, Fiona will be please with your positive comments. She 30+ years of experience and counting!
Fantastic experience: As always the staff were friendly and efficient and made me feel comfortable whilst waiting. The whole ambience of the practice is clean tidy and peaceful and since I have been a patient at here for more than 35 years and am pretty well on first name terms with everyone I think that speaks for itself. I should also mention that the standard of dentistry is exemplary and I would recommend Serenity to anyone who needs a good and caring practitioner. I've been asked to review again and having read through what I have already written it's hard to add anything else of value. In my opinion as a dental experience it cannot be bettered.
Hello Jennifer,
A big thanks for your kind review! We always count ourselves very fortunate to have such lovely long standing patients like yourself and are always pleased to see you for a catch up : )
All our best wishes,
from all at Serenity
Fantastic experience: I'm a somewhat nervous patient after some poor experiences as a kid, but Serenity are the best dentists I've ever had. Everyone -Dentists, Hygienists, Nurses, Receptionists - amazing team!
Dear Mel,
Thank you for sharing your experience! We're thrilled to hear that Serenity Dental has become your trusted dental home. Our team is dedicated to providing a comfortable and welcoming environment for every patient, and we're delighted that you've felt supported by the entire team.
Your kind words mean a lot to us, and we're grateful for your trust in our practice. We look forward to continuing to provide you with exceptional care. If there's anything else we can do for you, please don't hesitate to reach out.
Warm regards,
The Serenity Dental Team
Fantastic experience: Had both a Hygienist and dental check up close together both appointments arranged at extremely short notice with absolutely no fuss. Hygienist was kind and professional ensuring I left with my teeth feeling much cleaner and my feeling reassured. My dental check up was the normal detailed examination that provided excellent guidance and tips on maintaining my dental health. I’ve been a patient in excess of 20 years and wouldn’t hesitate to recommend Serenity Dental.
Hello Robert,
Thank you so much for your wonderful review! We're thrilled to hear that both your appointments were arranged quickly as we know the hygienists are so popular!
As you know, we take great pride in ensuring that you always receive kind and professional treatment, and we're delighted that Julia left you feeling refreshed and reassured. Additionally, it's fantastic to hear that your check-up provided you with guidance and tips for maintaining your dental health. After all, it's you that takes care of your teeth 365 days a year!
We truly appreciate your loyalty as a patient for over 20 years and are honored by your recommendation of Serenity Dental. Thank you for entrusting us with your dental care journey, and please know that we're here to support you every step of the way.
Warmest regards,
The Serenity Dental Team
Fantastic experience: Hadn't been for a number of years.Received a warm welcome from reception then Brett and the team. Professional advise given. Great service overall
Thank you so much for leaving us a review. We're so pleased you're back! :)
Warm regards,
The Serenity Team
Fantastic experience: I have used this practice for years, lovely staff and the surgery is always efficient, clean and very professional.
Thank you so much for leaving a review Gillian! We're thrilled that you're pleased with your experience and have been for some time.
A loyal patient for 16 years and counting! Thank you so much! As always, if there's anything you need, we're only a call away!
Warmest regards,
The Serenity Dental Family
Fantastic experience: Been going to serenity dentist for many years ! Brett and his clinical team are always absolutely professional and on point with all practices ! I’ve had some major intensive work completed both clinical and cosmetic each time the outcome has been outstanding!! Would always recommend there services in all manner of professional approach Polite friendly and pro active Thanks Brett and team Andrew w
Hello Andrew,
Thank you for leaving a wonderful review. We're so pleased that you're happy with the level of care you've received and the aesthetically pleasing results!
On behalf of the whole Serenity Team, We look forward to seeing you again soon!
Fantastic experience: Hi Karen...as a follow up to our conversation about artificial intelligence this morning I asked Google Bard (AI) to construct a cheery Christmas message for you and the team! Here it is: To the wonderful team at Serenity Dental, Warmest Christmas wishes and a Happy New Year from the bottom of my teeth! A special shout-out to Karen, your smile is brighter than any holiday decorations and always melts away any pre-appointment jitters. Thank you for keeping things running smoothly and ensuring everyone feels welcome with your endless kindness and organizational magic. You truly are the backbone of Serenity Dental! Dr. Fiona, your expertise is as precise as a snowflake, and your touch, surprisingly gentle enough for anyone who is a the dental phobic. The crown you placed today feels perfect, and I can't wait to show off my pearly whites with even more confidence. A huge thank you to your amazing dental assistant too, working in tandem like a perfectly choreographed elf duet! I appreciate your care and support throughout the procedure. To the entire team at Serenity Dental, you turn frowns into bright smiles, and for that, I am incredibly grateful. Thank you for creating a calm and professional environment, filled with genuine warmth and care. May your holidays be filled with laughter, delicious food, and precious moments with loved ones. Here's to a healthy, happy, and prosperous New Year for all of you! With heartfelt thanks, Steve Woods
Dear Steve,
Thank you ever so much for having Bard take the time to share such an incredibly heartfelt and touching Christmas message with us here at Serenity Dental. Your words have truly brought warmth and cheer to our team during this festive season.
With your inspiration, we thought we'd do the same in reply! :)
It fills us with immense joy to know that your experience with our team, particularly with Karen, Dr. Fiona, and our dental assistant, was so positive. Your kind words about Karen's ability to make everyone feel welcome and at ease with her kindness and organizational skills are deeply appreciated. We couldn't agree more that she is an integral part of our team, and we're fortunate to have her.
Dr. Fiona and our dental assistant are truly dedicated professionals, and your praise for their expertise and support during your visit means the world to us. Knowing that you feel more confident with your new crown is incredibly rewarding.
We're honored by your appreciation for the calm and caring environment we strive to create at Serenity Dental. Your recognition of our efforts to turn frowns into smiles truly motivates us to continue providing the best care possible for our patients.
May this festive season bring you endless joy, wonderful moments with your loved ones, and a New Year filled with happiness and good health. Your warm wishes mean a lot to us, and we're grateful for the privilege of serving you.
Thank you once again for your kind words, Steve. We look forward to welcoming you back to Serenity Dental and continuing to provide you with top-notch dental care.
Warm regards,
Serenity Dental Team (Powered by ChatGPT)
:)
Fantastic experience: I had excellent care and virtually no discomfort with two different treatments recently.
Thank you so much for sharing your experience with us! We're thrilled to hear that you had excellent care and minimal discomfort during your recent treatments. Providing a comfortable and effective experience for our clients is always our top priority! :)
Fantastic experience: Another 1st class visit yesterday with Marie and Kelley, both are so caring and professional. Everyone there is so welcoming and friendly, I would never go anywhere else. Thank you one and all.
Thank you Pam. Marie & Kelley are delighted that you've taken the time to leave a review! We look forward to seeing you next time. As always, please get in touch if you need us. :)
Fantastic experience: Efficient appointment system. Appointment on time. Dentist very approachable, both she and dental assistant friendly and welcoming. Altogether a pleasant and reassuring experience.
Thank you for leaving a review Pamela. We’re so pleased you feel reassured under Fiona’s care!
Fantastic experience: Very helpful and friendly dentist. Five stars for fiona, a brilliant dentist. Highly recommended. Everyone so understanding.
Thank Marie for your lovely review! I will pass this on to Fiona and the team.
Fantastic experience: Excellent practice and superb dentist in Fiona. Carried out new crown with no pain whatsoever
Thanks Garry, Fiona will be pleased that you took time to review us. Fiona has been here over 31 years, so she has lots of experience! We are glad you like the crown; it is a real advantage for us to be able to make these here in-house.
Fantastic experience: 5 star service from start to finish. I don’t think you can get better treatment anywhere else.
Thank you Phil it was nice to speak to you the other day. We really appreciate your kind review. We will see you soon.
Negative experience: Had a cap done a good few years ago. £1100 with Brett’s fancy new (at the time) 3D machine he waxed so lyrically about. Within months the darkness of the underneath peg was showing through, making the cap look discoloured. Clearly the walls were wafer thin and woefully inadequate, as was evidenced a few years on when the cap walls split, which I had to have repaired. I tried, on a number of occasions, to engage with the practice, outlining the issue but zero response, so, evidently, their after care is not financially rewarding enough to prick their interest. ================================================ Reply to the response from the owner: Bit of a presumptuous leap to say you fixed it - after hearing nothing back from several attempts to communicate with you, I ended up going somewhere else to fix it! Reluctantly, I live with the legacy of your work in my mouth every day, with a grey cap I am shy to show the world and when, no doubt, it cracks beyond repair, as the walls were always too thin (otherwise, why would the peg underneath show through), I will get it totally replaced elsewhere. What's the adage and dental analogy - once bitten!
Dear NS, we are sorry to hear that you were not satisfied with the original crown; I am glad that we were able to rectify this. We make enamic and emax crowns in-house as you know, and the results are normally excellent. I will be happy to discuss this with you if you would like to call or email me. We always welcome feedback, and I will be happy to follow up with you when you have a moment.
Fantastic experience: Another first-class experience. Lovely friendly, dedicated and professional staff. Always put at ease. Everything is explained in a way that you can understand. The team also has a great sense of humour.
Thank you Paul, we always enjoy your visits
Fantastic experience: You wouldn't expect a dentist to have a friendly and welcoming atmosphere, but Serenity does. Everyone is always so cheerful and helpful. They deliver a very high standard of care with a smile and a personal touch - very much the old-fashioned family doctor ethos of taking the time to get to know the patient.
Thanks Jeremy, we are so glad that you enjoy your visits. We really want everyone to feel at ease. We as a team really enjoy working here, and meeting our lovely patients is the best part of the job. We look forward to seeing you again soon.
Fantastic experience: 1st class service from beginning to end including all communication for appointments & reminders
Thanks for taking the time to rate us so highly Warren; your feedback is greatly appreciated!
Fantastic experience: Thank you Serenity Dental. My friend recommended you and I was so glad I took her advice. I had been told by my dentist I would have to wait ten days for an extraction; I was in so much pain, I knew I couldn't wait that long, so I rang your practice. I was given an appointment that day and my troublesome tooth was removed. I felt safe and cared for in the hands of Brett and your friendly team. I too would thoroughly recommend your professional and caring dental practice. Many thanks again.
Thanks Heather, you are very welcome. I will share your positive comments. We always leave time for emergencies to be seen; we want to avoid any patient having to wait for treatment, particularly when you are in pain.
Fantastic experience: Such a friendly bunch at Serenity Dental, they make you feel at ease and are so professional too. Big thanks to Julia, Ffion and Stefan.
Thank you for your lovely review. We are glad that you feel comfortable and welcome. I will pass your comments on.
Fantastic experience: Excellent care from Fiona with full explanation of treatment required beforehand which was carried out very professionally
Thank you Jeremy, I have shared this with Fiona and the team. Fiona has been with the practice for 32 years; she really appreciates your comments.
Fantastic experience: As an outside patient from another surgery, I was very impressed with my reception and every staff member I came into contact with. Most professional and an excellent and attentive service. Brett looked after me extremely well and gave me great confidence in and during the procedure. I wouldn’t hesitate to recommend to others!!
Thanks John got taking the time to leave such a kind review, I will share this with the Serenity team. We are glad that we were able to help you when you needed us.
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