
Mill Hill Dental Practice

Information about Mill Hill Dental Practice
Opening hours
- sunday: 19h-1h
- monday: 8h-13h, 14h-1h
- tuesday: 8h-13h, 14h-1h
- wednesday: 8h-13h, 14h-1h
- thursday: 7h-13h, 14h-1h
- friday: 7h-13h, 14h-1h
- saturday: 9h-16h, 19h-1h
Private Corporate and Insurance patients welcome
-Affordable Membership Practice
-Specialist Implant and surgical referral centre
-Same Day Walk in Emergencies
-Evening Emergency Appointments
-Advanced restorative dental complex
-Amazing same day crowns and bridges
-Sparkle Club Hygienist membership
-Wishing Well children’s membership
-Holistic Treatments
-Consultant Oral and Maxillo-facial surgeon on-site access through club membership
-Sedation with Consultant Anaesthetist
-Affordable fast smile makeovers
-Facial Aesthetics
-Early morning and late night/weekend appointments on request
-Interest free finance for most treatments
-Orthodontics
-Beautiful inlays and onlays while you wait
-Root canal treatments
-Relaxation
Our comment from Best Dentists about Mill Hill Dental Practice:
Mill Hill Dental Practice is highly regarded for its commitment to patient care and professional service. Many visitors have praised the practice for its friendly and understanding staff, who make every effort to ensure comfort and ease during dental procedures. Notable highlights include:
- Exceptional Staff: Patients have consistently emphasized the compassion and professionalism of the dental team. Dentists like Dr. Maggie Andi and her colleagues have been commended for their ability to communicate clearly and reassure patients throughout their treatment.
- Quick Emergency Services: The practice is noted for its efficient emergency care, often accommodating urgent appointments with little wait time. Many patients appreciate being seen promptly and leaving pain-free.
- Welcoming Atmosphere: The practice is described as clean, modern, and comfortable, creating a positive environment for all visitors. The reception staff is lauded for being polite and helpful.
- Thorough Explanations: The dentists take the time to explain procedures, ensuring that patients understand their treatment plans and feel informed every step of the way.
Although there have been isolated negative experiences shared, the overwhelming feedback reflects a dedication to high-quality dental care. Many patients express gratitude for the impressive work done, noting their willingness to recommend the practice to others. Overall, Mill Hill Dental Practice continues to be a top choice for those seeking reliable and compassionate dental care in a supportive environment.
Mill Hill Dental Practice: Reviews
Negative experience: I had a appointment with your dental practice for 11.30 pm on Saturday night I got there before that because I had a swelling on the bottom left of my gum line I got there by Uber all the way from Romford the dentist saw the swelling and said it wasn't a abscess because it was hard tissue I told her it was she took x-ray and said nothing showed I had an infection sometimes it doesn't show I also had slight swelling inside wall of my gums on the same side .I told her to do a small prick to see if puss comes out she again refused and said that the procedure isn't done there all dentist do drain it I had to get a cab back and have been laying on my chair with salt water in my mouth I'm not happy with the service I got it's disgusting
Fantastic experience: I got appointment from 111 the staff were so nice and the receptionist Jaimish was so helpful Thanks for getting me out of pain
Fantastic experience: Excellent
Fantastic experience: Very professional 10/10
Fantastic experience: Yamilla is a great dental hygenist; friendly, professional and encouraging with her advice and feedback. I would thoroughly recommend her!
Fantastic experience: Very good service. I saw a dentist the same day and was given antibiotics and advice.
Dear Louise,
Thank you for taking the time to review our service.
Best wishes
Mill Hill emergency hub team.
Negative experience: My experience with this place was actually a month ago. I just thought I’d look the place up now and I saw the reviews about their emergency service, so I thought I’d leave a review as well now a month later. I don’t think it’s a coincidence that many people are complaining about their emergency dentist visits. This should be investigated especially if there are multiple complaints against someone. We phoned 111 and they referred us here. Everything was fine at the reception, the receptionist was very kind and patient (no reason why he shouldn’t be to be honest). And then we got called. The dentist had a passive aggressive behaviour. My mum doesn’t understand English too well and has hearing problems so the dentist had to repeat her words or I had to explain to my mum. The dentist didn’t handle it well to say the least, she was impatient but not only that, had a passive aggressive attitude as I said. Her tone was aggressive, “look this way” and “bring your head here.” She was impolite and struggled to have some basic respect (among many other values, behaviours, or attitudes). Of course, I remained calm while bearing witness to this all. This isn’t how someone just is, this is intentional behaviour directed. Now why, I am not sure, but she lacked control. After witnessing all of that, I remained quiet and I just explained to my mum, or translated, what the dentist demanded/commanded of her (should be “asked of her” usually but not in this case as I have explained above). Anyways, she was about to begin the extraction of my mum’s tooth, and she did begin. The woman lacked professionalism quite obviously. Her tone and behaviour were inappropriate and would be in any setting, especially clinical. She is a healthcare “professional” and should have self control and be understanding to the needs of individuals. My mum was clearly a vulnerable person who walks with a frame, I’m sure she saw that. My account would be justified as a formal complaint to the clinic, NHS, or the general dental council, I’m pretty sure. That’s not where it ends though. So she began the extraction procedure. She paused for a bit and I simply, in a respectful and polite manner, raised a concern. I asked “can you please be careful not to damage the surrounding teeth” and she completely just disregarded my concern and disrespected me and got angry. Instead of reassuring and understanding, being professional, she couldn’t control her ego and replied back with “are you joking.” We had a little back and forth. A very rude lady and not professional at all. I should have reported this then, but now I can see it’s not a coincidence or a one off incident, many people have complained about the 111 service. I understand people could be tired or whatever, they could be going through difficulties etc., not an excuse. Especially for someone in her position. Her tone and behaviour were inappropriate. Hope she understands how that could make someone feel, especially a son witnessing that behaviour towards their mother. I’m sure if it was someone else there, perhaps another “son” or even my own sister, they wouldn’t have remained as calm as I did, watching and hearing the disrespect. Most likely she would have been “humbled.” She should genuinely try being better and more understanding, and calm.
Dear Memz,
I hope you and your mum are well. I'm very sorry for the delayed response. I respond to every review myself as practice owner and I have been away on bereavement leave. I'm sorry to read this and to hear of your family's experience with us. You are indeed correct that the only negative reviews we have received are from the emergency service. They have also received many positive reviews and we have several experienced professionals on the rota treating patients until 1am every evening. We open every night of the year and successfully treat thousands of patients annually but each person is important to us and each experience including yours matters. Please may you kindly email my manager on [email protected] giving your mum's details so that we can investigate this review adequately? We have received some complaints which are not genuine in the past hence the need to clarify and to ensure we can speak with the emergency dentist involved. Thank you once again for taking the time to write a review as feedback such as this is vital to ensure the service is providing the highest standard of care possible.
Best wishes
Dr Maggie Andi
Fantastic experience: just want to express my heartfelt thanks to the emergency dental team for the care and professionalism you showed during my recent visit. Your quick response, compassion, and expertise made a painful situation so much more bearable. I truly appreciate everything you did to help me through it. Regards, Maria
Dear Maria,
Thank you for your review. We are glad that you had a positive experience with us.
Kindest regards
Dr Maggie Andi
Fantastic experience: Doctor I had the appointment today with was very clear. Conducted a thorough examination of my teeth and gums. Came due to gum recession issues and general check. He very clearly explained the main issues and suggested a clear action plan. I didn't have to wait much to get called in and was very pleased with my experience with this appointment. Unlike some other clinics I've been to there was an honest interest in making sure I understood the different issues and that I was happy with the next steps, and not just been thrown lots of terminology I wouldn't understand numbers on how much it would cost. Would recommend it 100%.
Dear Julian,
Thank you very much for kindly taking the time to leave a review. Please accept my apologies for the response as I have been on bereavement leave. We appreciate you.
Kindest regards
Dr Maggie Andi and team
Fantastic experience: Everything is super di good that Dr Maggie had to thank you very much. I would recommend it to everyone
Dear Halil,
Thank you very much for your review and kind recommendations.
Kindest regards
Dr Maggie
Fantastic experience: Excellent Service and Honest Pricing I had a very positive experience at this dental surgery. The doctor was straightforward, professional, and extremely helpful. I was only charged £27 for a tooth extraction, which was done efficiently and with great care. Before coming here, I had visited several other dentists and now realise I was overcharged. One clinic, in particular, charged me £27 just for a consultation and then quoted an additional £75 for the extraction the following day. At the time, I didn’t argue because I was in severe pain. This dental surgery stands out for its transparency, affordability, and genuine care for patients. Highly recommended – both the clinic and the dentist are excellent.
Dear Nazir,
Thank you very much for your review. We set up the emergency night service to help vulnerable patients who otherwise wouldn't be able to afford or access care elsewhere. We are glad that it's making such a difference and winning awards. We hope you have healed well.
Best wishes
Mill Hill Dp Emergency Night Hub
Fantastic experience: I came in after being referred by nhs 111 and the dentist and dental nurse were amazing! I was a little shaken up hearing the word root canal but they were amazing they told me what they were doing as they did it and made sure i was comfortable the whole time!
Dear Halima,
Thank you very much for leaving us a review. We are glad that you are Ok.
Best wishes
Mill Hill Dental emergency hub team
Negative experience: I have been suffering from a root canal procedure since December 2024 I have been given antibiotics over the last 5 weeks. I called 111 and was reffered here as I finished my last course of antibiotics two days ago and my face has swallon again. With hope I came to this Dentist was asked to pay the £26 NHS fee upfront and was seen by a dentist that literally repeated back to me I have to wait to be seen by the NHS lol! No guidance at all! I told the dentist I think a bit of the file broke off when the the root canal was done as I felt a nasty pain when it happened and its right near my sinus no response. So i have been sent home to continue antibiotics even though my face is completely swallon and extremely painful.
Dear Chelsea,
Many thanks for leaving your review. I'm sorry that you felt the need to do so and hope that your pain is subsiding somewhat since you were assessed at our practice. I have spoken with my colleague who attended to you on our emergency hub service, checked all records and this is not at all what happened. As we need to protect your privacy we are unfortunately not able to divulge your personal information on a public platform such as this. The team went above and beyond to help you that night even running late in the end. Please do write to [email protected] if you would like a complete copy of your records from that evening as you are not returning any of our calls. We would like to see if we can be of any further help as you resolve your matter with your main dentist. We have unfortunately reported this review to Google as the contents are not factual.
Best wishes
Dr Maggie Andi and the Mill Hill Emergency team.
Fantastic experience: after having previously left a bad review, from service provided by a locum dentist at this practice when my daughter had an emergency. I have made a 360° If I could give this practice more stars I would. As after leaving my previous review, Dr Maggie the owner of the practice called me personally, listened to my reasons and concerns. She went above and beyond in resolving My daughter's issues and was extremely professional, informative, caring, genuine and passionate about her work and helping when and where possible. Honestly she's been amazing. I can't thank her enough.
Dear Hannah,
Many thanks for taking the time to leave a further review. We're glad that your daughter had a more positive outcome and wish her all the best with her recovery.
Best wishes
Dr Maggie and team
Negative experience: UNFIT FOR PRACTICE! REPORTING MY EXPERIENCE TO GENERAL DENTAL COUNCIL AND HSE. I called 111 with a serious wisdom tooth infection and was referred to this dental surgery for an appointment at 12am. When I was called in I was met by this arrogant, rude, rushing and bossing me about like I was a piece of cattle by a woman whom i can describe with having an African accent. She orderd me to sit down, fires a hundred questions at me barely giving me time to respond due to my extreme agony. She then tells me that this is not a proper examination! What the heck am I here for then? She's shoved a piece of plastic in my mouth to take an x ray. She did it at the wrong angle so I wasn't able to bite my teeth together. She's raising her voice in an aggressive manner "bite your back teeth, bite your back teeth your not doing it properly, I told you bite your back teeth together!" Then realises im not able to because she hasn't inserted it properly! She then moves it to the correct position and im able to bite and I take an x ray. The infection from my tooth has spread to my cheek gums and tongue which is standard of a tooth infection. My tongue is red and brown like the inside of my cheek. The abses I have is the size of a golf ball my face and mouth is swollen and this woman is telling me I don't have an infection?? REFUSING to give me antibiotics! Telling me that my tongue is discoloured due to my diet? Are you freaking kidding me? What the heck is this person I'm seeing that she can't even identify a tooth infection? On top of that she's POUNDING my tooth with her apparatus asking if it hurts? Are you kidding me? You smashed my infected tooth so hard I was in agony...even if my tooth was normal with that force it would hurt! She fobbed me off with pain killers and told me to see another dentist. ABSOLUTELY SHOCKING AND YOU WILL NOT GET AWAY WITH THIS TREATMENT ON SOMEONE ELSE AGAIN. I called 111 today and they sent me to another dentist. The dentist today cleaned my infection twice, gave me antibiotics and even offered a shot of local to ease the pain. They referred me for extraction. This is what should of happened the first time. My storm on this surgery's neglect is going to start today with formal complaints and proof with photos to all governing bodies. I could have been left with sepsis due to your neglect, disgusting, unprofessional, inhumane experience stay away.... and and on top I paid my hard earned money for this experience! Look at the photo how the heck can you turn someone away with pain killers! REVIEW UPDATE 08/01/2025: Just had a phone call from Maggie the owner! Oh wow I see where the staff get their attitude from.. they say it starts from the top and boy does she have a bad attitude. Just like the other reviews she has no care whatsoever, verbally abusing me and calling me racist because I referred to her staff as what seems to be African decent. She then sarcastically leaves me a voice mail when I hang up on her for being so rude to me saying that she will report me to the police for harassment? I am entitled to write a review! STAY AWAY from this surgery they accept no accountability for their neglect. A formal complaint has been made to the authorities. *****FURTHER UPDATE TO THIS RESPONSE**** The Maggie is a LIAR TRYING TO COVER HER TRACKS by her response.... just as the other reviews mentions. A pure disgrace to the medical industry and someone showing how dishonest her practice is. Your clinic has been caught showing negligence to more than one patient including myself, you finally have someone exposing you to the authorities and your response is to lie and try to tarnish my name? An act of desperation trying to cover your tracks. NO my review is honest, true to event and the only card left you have to try and play is the race one.....desperate and GUILTY FOR ALL TO SEE. The funny thing is I'm HALF AFRICAN! the ignorance is comical. No I will not drop how you treat your patients and no I will not stop reporting what happened to me you will be brought in front of a medical committee soon!
Update Feb 2025:
Following advice, this individual has been reported for committing a hate crime towards our practice and the police are handling the issue. Google have been made aware and are working to remove this review. There is no place for this sort of behaviour in society today.
Response to update: 17/1/2025:
I have been called a liar and a disgrace to the medical profession by this individual because I chose with my team and the dental authorities to stand strong against someone who sought to racially attack as well as intimidate by staff member. As previously reiterated to your wife, being 'half African' or North African as she described you does not give you the right to make awful comments about black people or any other race. Your most recent verbal tirade has again been reported. Google have removed the other reviews you've posted under the other accounts. They continue to work with us to protect our business and others from unsavoury attacks from your main account, Letter Response and Gee H. The general public will disregard these.
Regards
Dr Maggie Andi
Dear future patient reading this, please be aware that this person, Gee H and Letter Responser are the same person. To protect his true identity for now, I won’t give his name or that of his company.
He sought to racially attack my colleague, a wonderful evening dentist who has served the community diligently for several years. I phoned him to try and understand the reasons behind his derogatory and threatening voicemail and emails he’d sent to our practice manager. He retorted that he is well within his rights to refer to her as ‘that African’ amongst other derogatory terms he used towards her.I questioned whether he had informed the other dental practice that he had lied to our team in order to attempt to get more medication. He was then verbally abusive to me, told me not to play the race card, said he’d pursue legal action and put the phone down. What concerns me most is that this person claims to run a local well regarded education agency company employing 120 staff and it’s responsible for finding roles for teachers and a variety of other key workers here in North London and beyond. I would be deeply concerned to know that the owner and leader of such an organisation exhibits such character.
Furthermore, after speaking with him he went online and changed ‘piece of cattle African woman’ to ‘I would describe her as having an African accent’. We have the original reviews printed and on email including times as this is a racial incident that we can report to Met Police and we will be looking into this to send a message to all racists who choose to share space with us whether forced to or not. Thank you Google for your cooperation.
I hope he does take further action as I feel it would be in the best interests of those associated with him to know what kind of person they are relating with. I would want to know if my colleague or employer, friend or family member had deeply racist opinions. Our dentist didn’t sleep for several nights and is now seeking support from us and her indemnity organisation. I’m truly disgusted and certainly won’t let this lie if he doesn’t drop this. It’s time that these individuals are called out.
Yours
Dr Maggie Andi
Owner
Fantastic experience: I was recently referred to The Mill Dental Practice by NHS 111 for urgent care due to an infection in my jaw, and I cannot praise the team highly enough. From the moment I arrived, I was treated with exceptional professionalism and care. Fadeke and Dinoo were absolutely amazing. They were compassionate, thorough, and went above and beyond to ensure I felt at ease throughout the entire process. Their expertise and attention to detail were evident, and they took the time to explain everything to me, which was incredibly reassuring during a stressful time. The level of care I received was second to none, and I left feeling confident that I was in the best hands. I am truly grateful for the outstanding service provided by Fadeke, Dinoo, and the rest of the team. I wouldn’t hesitate to recommend The Mill Dental Practice to anyone in need of dental care. Thank you for looking after me quite well.
Dear James,
Thank you very much for ypur review. We appreciate you and are glad you had a good experience.
Best wishes
Dr Maggie Andi and team
Negative experience: Had a very bad experience. Called 111 for a dental emergency and was told to go here which was about a 45 min drive from where i live. I got there to find that the dentist was now stuck in traffic. 1 hour went past and the dentist was still stuck in traffic. I was with kids and by this time it was already passed their bedtime. I was then told the dentist is still stuck in traffic. My main concern is that if there is traffic why not cancel the appointments but had others waiting too. Secondly, when you put available appointments the dentist needs to be at the practice and not leaving her house 10 minutes before the first patient was due. Terrible experience!
Good morning,
Thank you for taking the time to review my practice. I’ve checked in with my team and it’s important to ensure the public reading this is aware of the details regarding this.
Your appointment was at 7.30pm. Our service runs until 1am. You arrived 10 minutes early which we are thankful to you for. You left at 8.10pm not over one hour later.
Unfortunately, our dentist on the shift tonight was held up due to a bad road traffic accident on the M25. She has never been late for a hub clinic in several years of working with us and is a very dedicated team member who goes above and beyond. She kept the practice informed of the situation and unfortunately as she was on the M25 she couldn’t speak with you directly. She would have been at the clinic 30 minutes early at 7pm but for the RTA as she allows plenty of time to travel. I hope that you got your kids home and to bed safely. We apologise once again for the inconvenience and as in most emergency settings there is usually a need to wait for various reasons although our clinic generally runs on time. We could have made your children comfortable on the sofa whilst you were assessed and looked after. If you wish to use 111 again they do also run daytime services if at all useful.
Although a bad start for you, we wish you a Happy 2025 ahead.
Kind regards
Dr Maggie Andi and the Mill Hill Dental team
Fantastic experience: A few days ago, an inlay I had treated in Korea fell out, so I booked an appointment with a dentist. I chose this clinic because it’s open in the evening. The dental clinic was very comfortable and pleasant. The reception staff, dentist, and hygienist were all friendly. I've only been in the UK for six months and my English isn't very good, but they made sure I could understand everything and treated me well. There was no unnecessary treatment, and they made every effort to reattach my inlay. The cost, which I was a bit worried about, was reasonable, so I’m very satisfied.
Dear Gibu,
Thank you so much for reviewing our practice. We're glad you are satisfied and had a good experience with us.
Best wishes
All of us at Mill Hill Dp London
Fantastic experience: This was my first time experience in UK for getting a dental checkup done. Must say that this clinic is one of the best. I am glad i chose this clinic. It is so nice and clean. All the staff and the receptionist are so good and they treat you so well. Dr Zoe is really awesome she explains everything so well and makes sure that the patient is comfortable. Even my kid loved to get treatment done from Dr Zoe and now is not scared of the dental checkups. Many thanks to all the staff and especially Dr Zoe. Keep up the good work. Thank you so much.
Dear Ritu,
Thank you so much for taking the time to review our clinic. We're over the moon that you and your family are enjoying your visits with us. Dr Zoe is brilliant and will be pleased to read this too.
Best wishes
The Mill Hill Dental London family
Fantastic experience: Today finally after years of being seen by Dentists that have left me fearful and disappointed with my teeth and no confidence to smile, I met Dr Maggie Andi, who within 20 minutes has given me the confidence and faith that going forward my dental treatment will be absolutely the right treatment for me. Dr Maggie’s passion for dentistry with patient centred care at the heart of her delivery was evident by the empathy and understanding shown of my underlying complex health issues and how they have affected my teeth and oral health which was refreshing and really quite emotional as I had resigned myself that their really wasn’t a dentist out there that would understand or be able to help me regain my confidence. Not only does Dr Andi have a warm personality , her knowledge pride and passion for her profession is apparent once you speak with her. The practice itself is modern, with a warm, relaxing and cosy atmosphere, it is easily accessible by public transport with parking nearby. Mill Hill Dental practice and Dr Maggie is now my forever dentist.
Dear Ruth,
Thank you so much for taking the time to leave us a review. It was lovely to meet you and we all look forward to seeing you again. Thank you for your support and encouraging words. We love what we do.
Best wishes
Dr Maggie
Fantastic experience: I have just been for a routine check up and felt obligated to comment on how pleased I am with the service I recieved. Dr Harshil in particular was extremely helpful and gave me open and honest advice, would definitely recommend him!
Dear Michael,
Thank you so much for reviewing our service and for your kind words with regards Dr Harshil. We appreciate you.
Kind regards
Dr Maggie Andi and team
Negative experience: Further to my previous review and the response from Dr Maggie Andi stating I had not attended her practice and there was no record of me attending. She had the bare faced cheek to point the finger at another practice with the same name in the North of England, saying I must have gone there and I should delete my review, well I will not delete my review and to clarify the matter I would not travel from North London to the North of England for an emergency dental appointment. I went to Mill Hill Dental Practice, 8 Mill Way, London NW7 3RE. It appears the record keeping at this practice are inaccurate, incorrect and incomplete – just like the treatment. My original review stands I was prescibed Fluoride 5000ppm toothpaste for toothache. Looking forward I can only hope that anyone else referred to this practice receives the decent treatment they deserve and then and only then will these reviews be few and far between. Initial review: I was unfortunate to be referred to this practice via the NHS 111 Emergency Dental Team. I was in excruciating pain and the diagnosis from the Dentist was I needed to use a Fluoride 5000ppm toothpaste!. Strangely this did not work. I was later advised by another practice that I probably needed a root canal / extraction, which I did. I have contacted this practice but I was told I should have pointed out exactly what tooth I wanted treated – apparently giving a choice of 2 where the pain was emanating from was not good enough! I needed to be more precise. The diagnosis from Mill Hill Dental Practice was incorrect and inadequate. The Dentist clearly incompetent, and the treatment non existent. A formal complaint has been made to the PHSO and logged. Definitely a practice to avoid.
Dear Ms Marshall,
You were treated by an urgent care dentist at our practice in March 2023 under a different name to the one which was used for your review. We commonly get mixed up with the other Mill Hill Dental practice which is why that had been queried. The courtesy call had been to ensure that all was well with you as you had left the review over a year later. You yelled and put the phone down. I had been contacting you as practice owner to say that your records are on our system and that the dentist who assessed you that night had recommended the correct option for you given what one is able to do in the emergency service in the circumstances in which you presented. Had there been any further issues, we would have been able to support you in our day time clinic. It seems strange to not reach out at all for well over a year and then leave this review. As always we are here to serve so do reach out ideally in a respectful manner to our team should you require any further assistance. Additionally, no dentist would ever contact a patient to delete a review. This goes against our code of practice. You were simply asked if you had the correct practice as we could not find your name on the system.
Kind regards
Dr Maggie and Mill Hill Dp team
Negative experience: Bad service . Had sever tooth problem .was 10 minutes late for a appointment .did not treat me made me wait for so .long then told me to see my own dentist .knowing I had a infection . And may be tooth needs taking out .nothing was done .iam in so much .very bad service
Good morning,
This patient is not registered on our system and has never attended our practice. If you are a genuine patient do kindly email [email protected] so that we can help you. None of our team can identify with the above as our service does not work that way. Patients in pain are not turned away and would only not treat if there was a risk to your health in doing so. In the meantime, this review has been reported.
Kind regards
Dr Maggie Andi and team
Negative experience: I had the worse experience at this Dental Practice. My appointment was for 10.00pm as it was an emergency, I received a call only a short while before that it will have to be rescheduled for 11.00pm and when I went there they told me they are having delays and my appointment came at 11.35pm. The Dentist I believe treated me like a product and although a tougher filler was needed she put on something which disappeared within 8 hours. Total waste of time and energy here. I raised a serious complaint and the money I paid was refunded with an apology. The Dental Practice did not satisfy me even after I had complained about all this. They believe that 111 was responsible for the appointment booking, that is initially correct but it was the Dental Practice that did not honour the appointment time and rang to reschedule it and even this rescheduled time was not honoured, how can they blame anyone else? When I complained all I mostly received was what I believe were excuses, they said that my behaviour was rude when I had shown utmost patience and respect to the staff. It seems this false accusation is a figment of their imagination. They refunded me not only as a gesture of goodwill but it's obvious that I had received unacceptable and inappropriate treatment which lasted about 8 hours. Total waste of time going there. They did not come back to me for a long time after my complaint and inferred that I should have known that one of the staff in question was off sick. If this assertion was true then in the interim whilst the complaint was being seen to supposedly, I should have been informed, I was not. So how was I suppose to know that the staff in question was off sick? By some telepathic means? When I complained all I received were retortions about how great they are and how few complaints they have received from clients. I would seriously urge people to look at the reviews and then judge for themselves, I am of the firm belief that my point of a poor service will be vindicated. I would have given them zero if that was possible. My belief is that if something does need complaining here, there is not point as some people go into denial mode and bring up excuses and if nothing else works, falsely accuse the complainant patient of being rude. Please see all the reviews and my personal belief is avoid this Practice under all circumstances even in an emergency and be prepared for dissatisfaction if you complain.
Dear Mr Gadhavi,
Following on from our phone call some weeks ago, we have now been able to complete the investigation into your concerns. It would appear that what you had told Dr Andi in order to receive a refund, compared to what the emergency dentist who assessed you that night and her nurse have reported back are very different scenarios.
Dr Andi had spoken with you on several occasions, taking time to understand your concerns. Despite knowing that the dentist in question was off on leave and unwell, you insisted that she dealt with her directly and immediately, then feedback to you. You then proceeded to without waiting for her findings, leave this review.
Our evening staff work very hard and are not responsible for appointment bookings. This is carried out by 111. They had tried to protect your appointment time as they were dealing with an emergency and knew that you were travelling a long way. Our staff have described your behaviour that night as very rude and somewhat intimidating. We were not supposed to issue a refund as the team had done nothing wrong, however we did so over a month ago as a gesture of goodwill.
We’re not sure why over a month later, you decided to leave this review but all points have been noted. In over four years, the team have treated thousands of vulnerable patients sometimes until 2am and we’re pleased to say that the feedback for them has been exceptional.
Thanks for taking time to leave a review but it’s important that it is taken in the correct context.
Best wishes
Mill Hill Dental team
Fantastic experience: I needed an emergency extraction and I couldn’t fault the service I received. Fantastic all the way from the receptionists treating to the wondering clinical team and the detailed information given to me on leaving. I am seriously considering changing to have this practice as my usual dentist. They are brilliant.
Dear Anon,
Unfortunately without your name, we can’t verify your attendance to us but thank you so much for your review and kind words. We’re glad you are well and had a good experience.
Best wishes
Dr Maggie and team
Fantastic experience: Polite friendly staff
Dear Shirley,
Thank you for leaving us a review.
Best wishes
Dr Maggie and team
Fantastic experience: Zarah is a fantastic hygienist, made me feel super comfortable, and 0 pain whatsoever!
Thank you so very much for your review. Zarah will be delighted to read this for sure
Best wishes
Dr Maggie Andi and team
Fantastic experience: They are Very good and respectfully
Dear Mamasa,
Many thanks for taking the time to leave this review. We appreciate you.
Best regards
Dr Maggie and the Mill Hill Dental team
Fantastic experience: For me that has a phobia of going dentist i Had a really great experience was in a lot of pain with my tooth and was looked after and dealt with very quickly, staff was amazing, the day after was pain free after having root canal I would recommend mill hill dental practise to everyone, especially if you are suffering with your teeth,
Dear Lisa,
Thank you so much for leaving this review. We appreciate it and are happy that you had a good experience. Wishing you a pain free future.
Best wishes
Mill Hill Dp Emergency hub team
Fantastic experience: Very good dentist
Dear Huda,
Many thanks for leaving your kind review.
Best wishes
Dr Maggie and the Mill Hill Dp team
Fantastic experience: Excellent dentist and dental clinic
Dear Mohanad,
Thank you for your kind review. We appreciate it.
Best wishes
All of us at Mill Hill Dental
Fantastic experience: Dr Rob was the best dentist I have ever met, he was amazing. He dealt with my toothache pronto. He was calm and professional spoke to me about my options. I will definitely recommend him for a emergency dentist service. He was very kind and friendly and great to talk with.
Dear Arti,
Thank you for your review and recommendation. We’re glad you had a good experience.
All the best.
Mill Hill Dp Emergency Dental Hub Team
Fantastic experience: Rob was great , he creates a very calming environment and is everything you wish for in a dentist. Very happy with the visit and work done. Recommend.
Dear Matthew,
Thank you very much for your kind review. Rob is brilliant and works very hard to ensure his visitors to the practice are kept calm and experience pain free dental care. We’re glad to hear all went well.
Best wishes
Dr Maggie Andi and the Mill Hill Dp emergency hub.
Fantastic experience: Had to get emergency dental care just before midnight and Dr Andi was incredibly kind and patient, thank you to the staff for the great care I recieved here.
Dear Irene, it was a pleasure to meet you tonight. Wishing you a speedy recovery. Many thanks for leaving us a review in the early hours of the morning!
Best wishes
Dr Maggie Andi and the Mill Hill Dp emergency hub team
Fantastic experience: Very professional and great service a big thank you to the beautiful DR Zoe and her assistant. The DR made me feel so comfortable and relaxed that I can't wait to go back to the dentist ASAP. Even though im terrified of the dentist, normally. I would recommend this dentist to anyone 10 out 10 the best of best and a big thank to the receptionist Much appreciated, guys. See you soon and keep up the great work
Dear Kash,
Thank you so much for taking the time to leave Dr Zoe a review. She is brilliant and it’s always wonderful to read such great feedback. We look forward to seeing you again soon.
Best wishes
Our Mill Hill Dp team
Fantastic experience: Zarah (hygienist) was very professional, informative and gentle during the treatment.
Dear Claudia,
Many thanks for your review. We’re delighted that you had a positive experience with our lovely hygienist Zarah.
Best wishes
Dr Maggie Andi and the Mill Hill Dp team
Fantastic experience: This dental practice was beyond amazing! I recently attended for an emergency appointment. I had previously gone to another dentist who said they could not fulfill my wishes but this dental practice did! I was attended by the amazing Rob! He was so so kind, caring and gentle throughout the whole treatment, very informative and made sure I was clear on what was happening step by step. He made me feel safe and welcomed. I’ve been to a few dentists and I would definitely recommend this one! Top notch service! Thank you Rob!! Tahira.
Dear Tahira,
Thanks so very much for taking the time to review our practice. Rob will be delighted to read this.
Best wishes
Dr Maggie Andi and the Mill Hill Dp emergency dental NHS hub
Fantastic experience: My dental visit today with Dr Maggie and Dinoo was very informative. Made me feel at ease and comfortable throughout. Thank you!!
Dear Zarin,
Many thanks for your review. It was a pleasure to meet you and we're glad you felt at ease.
Best wishes
Dr Maggie Andi, Dinoo and the Mill Hill Barnet London Dental Team
Fantastic experience: I had an emergency dental appointment, called 111 at 9.15pm and was seen by Rob at 10.20pm - I am terrified of the dentist, but Rob was fantastic and made me feel at ease - I would highly recommend Rob and this dental practice to all.
Dear John,
Thank you ever so much for kindly leaving your review. Rob will be delighted to read this.
Kindest regards
Mill Hill Dental London Emergency Hub
Fantastic experience: Had a emergency appointment here, I had a tooth extraction and was very nervous to say the least, I was attending to by Rob and Nicky who completely reassured me throughout the process and made it seamless and painless.
Dear Mohammed,
Many thanks for taking the time to review our service. We wish you a speedy recovery.
Best wishes
Mill Hill Dp emergency hub team
Negative experience: Unsavoury experience from untrained staff.
Dear P S,
Unfortunately, we have no idea who you are and what your problem may be. Please may you either give some context to your complaint or kindly email us on [email protected] if you have an issue that requires dealing with? We are a long established, multi award winning practice with a superb reputation locally and nationally.
Suggesting that our staff are untrained is both untrue and unacceptable. We look forward to hearing from you soon if indeed you have attended our practice or used our emergency services and if we don't hear from you, we will treat this review as spam. Your email should it be received will be dealt with confidentially, respectfully and speedily.
Thank you for your understanding.
Best regards
Dr Maggie Andi and team
Fantastic experience: My tooth nr 8 on top left side back broke 18.00 ish pain as hell about 19.34 tooth was removed already by the wickedest dentist i ever met in my whole life. Highly recomended all stuff auper nice definitely will get my kids back there even of not in my area. Thanks Guys Great Work
Dear Pawel,
Thank you for taking your time to review our service. We appreciate it.
Best wishes
Mill Hill Dental London
Fantastic experience: Dr. Robert and Nido were great. My mom had an appointment through the 111 NHS line, and he explained everything and went through every step of the procedure carefully. He was professional and kind and extracted my mom's tooth quickly and without any unnecessary pain. Thank you so much.
Dear Yas Meen,
Many thanks for your review. We appreciate it and are glad that your mum hd a good experience with us.
Best wishes
Mill Hill Dental London emergency team
Fantastic experience: Excellent professional treatment and friendly atmosphere
Dear Mary,
Thank you for taking the time to review our practice. We look forward to seeing you again soon.
Best wishes
Dr Maggie Andi and team
Negative experience: AVOID AVOID AVOID!!! If you’re paying for your treatment or getting some cosmetic changes then this might be the option but if you’re vulnerable disabled or on universal credit don’t even waste your time getting an emergency treatment because unfortunately you’ll just be looked down upon and possibly be sent away with just advise to take more painkillers. I had read all the reviews before going here ignored 1stars yet seems like either 5 star reviews are paid or are left from people who only went for private treatments. Also check the responses on negative reviews from the owner she has no constructive replies it’s just passive aggressive response which clears up the doubt on to why people have complained in the first place about dentists working there. Unfortunately it’s all about manning ££££ not treating patients in pain. To the owner I’m not looking for a policy or your explanation but please please one advise have some empathy and responsibility. Don’t be rude and disrespectful to these patients in pain and treating the vulnerable who are already struggling mentally or financially.
Dear Selina,
Please may you provide your real name as we have no record of you on our books. We ask as we have a previous dentist who has been attempting to sabotage the practice via hoax calls, reporting us to the GDC, NHS England and CQC just to create paperwork and stress for us. Until proven otherwise we will assume this is the same individual. Please kindly check that this is your practice prior to leaving reviews.
Best wishes
Dr Maggie Andi
Owner
Fantastic experience: I had a dental emergency and was seen by Rob, I cannot express how grateful I am, absolutely the best dentist I’ve seen so far, so patient, compassionate with his patients. 100% recommend!! Don’t think twice !
Dear Kayleigh,
Thank you for your review. We appreciate the time you took to leave it and Rob will be delighted to know that he has made a difference.
Best wishes
Dr Maggie Andi and team
Fantastic experience: Rob is a star. He is very empathetic with his patients, explains everything so you feel more calm and ok with the procedure. I highly recommend him.
Dear Naiara,
Many thanks to you for taking the time to leave this review. We appreciate it.
Best wishes
Mill Hill Dental team
Fantastic experience: This is my second emergency appointment in a week and I can honestly say with Robs professional, kind, patient, friendly and most helpful attitude it was the easiest two appointments I have ever had. Thank you so much for making me feel so comfortable. As we all know dentists are not the easiest places to have to visit but you made it look easy :) and have got me out of some serious pain. if I could have you every single time then I would never fear a dentist again. We need more people like you in the world. Thank you XxX
Dear Kimberley,
Thank you for your kind words and for taking time to leave your review. Our dentists are brilliant at putting nervous patients at ease and Rob will be delighted to see your feedback.
Best wishes
Mill Hill Dental London Team
Fantastic experience: I have to say that Dr.Funmi is not just a doctor she is literally an angel that fell from the sky . Best dentist consult I’ve ever had. She was very gentle and explained everything if I could give her 10 stars I wouldn’t hesitate. Best regards from the Twins
Dear Ziad,
Many thank for your review. Dr Funmi will be delighted to read this. We're glad that you had a good experience with us. We appreciate you.
Best wishes
Mill Hill Dental London Emergency Hub Team
Fantastic experience: Excellent service, very friendly and willing to explain and talk through available options as well as give his own personal advice
Dear Lord,
Thank you for taking the time to review our service. We appreciate it.
Best wishes
Mill Hill Dental London
Fantastic experience: I have a dental phobia and I’m glad 111 sent me to this practice. I felt so reassured by the kind dentist that my pain will be dealt with and I was at ease after few minutes. I have now found my favourite dentist and can’t wait to be seen by him again. I came late Friday night with my daughter.
Good afternoon,
Many thanks for leaving your review. Without your name we can’t confirm with the dentist but they will all be pleased to receive your positive feedback.
Best wishes
Mill Hill Dental team
Fantastic experience: Amazing service, very friendly, dentist named rob was absolutely amazing and professional and I felt very comfortable
Dear Danyal,
Many thanks for your feedback. We appreciate you. Rob will be delighted to read this.
Best wishes
Mill Hill Dental London Team.
Fantastic experience: 111 sent me here! All staff are very knowledgeable, professional and thorough. The place is modern, clean, comfortable and very welcoming.I'm very happy with the outcome.I highly recommend the team to anyone.
Dear Sandor,
It was good to meet you. Thank you for taking the time to leave us a review. We appreciate it.
Best wishes
Mill Hill Dental London Team
Positive experience: the dental practice is clean and well-maintained. Dr. Rob's professionalism and friendly demeanour made out visit a positive experience. he took the time to listen to the concerns and provide attentive care.was a great dental experience. All this took place when I visited with my son for a dental emergency My only concern is. The website is not clear regarding prices, and when I called in for prices and questions, the receptionist needs more training to listen to her customers. I put me me off seeing them privately
Dear David,
Thank you for your kind words and for taking the time to review the practice. We appreciate you.
Best wishes
Mill Hill Dental London team
Fantastic experience: Amazing, pain free swift tooth extraction during an emergency appointment, rob was very helpful.
Dear Flo,
Many thanks for you kind review. We're glad that all went well and you are doing fine.
Best wishes
Mill Hill Dental London Emergency Hub
Fantastic experience: Such an amazing place!! Dr Shah answered all my questions and took the time to thoroughly explain the issues I was concerned/embarrassed about. I feel calmer, reassured and equipped to carry out my future home care in the best way :D 10/10
Dear Hibs,
Many thanks for your lovely review. We're glad that you had a good experience with us.
Best wishes
All of us at Mill Hill Dental
Fantastic experience: I would absolutely express that ROB is the best dentist in London. I felt like I have been to an actual dentist for the first time. I have been informed regarding my treatment plan. The conversation was so delightful that I felt welcomed and listened. It’s beautiful to see an individual who carries passion with themselves Please keep up the good work You have raised the standard very high! Thanks a lot !
Dear Evelyne,
Thank you for leaving a review for Rob. He carries out outstanding care in our emergency dental service and will be so happy to know that you had a good experience.
Best wishes
Maggie Andi and the Mill Hill Dental London team
Fantastic experience: Emergency appointment. I cannot recommend this surgery highly enough. I was in agony on arrival due to an infected, cracked tooth. The infection was below the gum line. Rob immediately put me at ease, x-rayed and explained my options. I opted for extraction which he talked me through clearly, calmly and concisely. The process was super straightforward and any pain from the anaesthetic injections minimal. Within 20 minutes I was out the door, minus the offending tooth and completely pain free. Thank you I’m still very grateful.
Dear James,
Many thanks for taking the time to review our service. Rob will be delighted to hear that you are now pain free.
Best wishes
Maggie Andi and team
Fantastic experience: Funmi was lovely - took great care of my mother who needed urgent attention and usually hates dental treatment but was so comfortable here. She did a fantastic job.
Dear Blerta,
We're glad that your mum had a good experience with us. Many thanks for reviewing our service. The emergency hub team are always delighted to receive positive feedback.
Best wishes
Mill Hill Dental team London
Fantastic experience: Mum needed urgent care. Luckily for us we was referred to Mill Hill dentist & it was open. And I must say Mum was very impressed with the service and staffs. She said they was very friendly and welcoming. Highly recommend this place.
Good morning,
Thank you very much for leaving a review of our service on behalf of your mum. Our team will be delighted to read it. We appreciate you. We work hard to assist with the NHS Dental Crisis in London and it's great to see such a positive difference is being made across our NHS, Private and Insurance services on offer.
Best wishes
All of us at Mill Hill Dental London
Fantastic experience: Very good experience at the hygienist. Welcoming, courteous and the treatment left me feeling satisfied.
Dear Claudia,
Many thanks to you for taking the time to review our wonderful hygienist. Zarah will be so happy to receive your feedback.
Best wishes
Dr Maggie Andi and the Mill Hill Dentist team
Fantastic experience: My husband had an NHS emergency appointment staff very friendly dentist and his assistant make him so comfortable during his treatment Thank you so much Robert would give 10⭐️ if I could
Dear Leanna,
Many thanks to you for taking the time to review our service. Robert is an excellent practitioner and will be touched to read your feedback. We appreciate you and hope your husband is feeling much better.
Best wishes
Mill Hill Dental London Emergency Hub Team
Fantastic experience: I had an nhs emergency apoitment staff verry friendly dentist and her assistant make me so comfortable during my treatment Thank you ❤️
Dear Vani,
Thank you so much for reviewing our emergency dental service here in Mill Hill. We truly appreciate you taking the time to do so.
Best wishes
Mill Hill Dental London Emergency Night Hub Team
Fantastic experience: Zarah was great. She made me feel calm and talked me through what she was doing. She never once told me off for not brushing well and how my gums were in a bad way. Instead she told me what I can to improve it all. My teeth haven't looked so clean in years.
Dear Nicola,
Many thanks for taking the time to review Zarah's hygienist service. She is a terrific dental hygienist and will be so happy to see your feedback. We appreciate you.
Best wishes
Mill Hill Dental London team
Fantastic experience: The best experience I’ve had with a dentist, and that’s saying something. I had allowed a broken tooth to get so bad that I required an emergency extraction at 10 PM because the pain was debilitating. I don’t know who I saw, wasn’t really in the frame of mind for names, but I’ll tell you from the reception all the way to the chair they were all lovely. The dentist made thoroughly sure that I could feel absolutely no pain before pulling that tooth out. It came out all in one piece and I do not miss it. It was the quickest and easiest extraction I’ve ever had (I once had a dentist drill my face like it was a drywall while I begged them to stop). This time I didn’t even realise the tooth had come out. The accompanying nurse was both very professional, competent and a calming presence. I’m recovering well and I’d like to thank everyone there. SB
Dear SB,
Thank you very much for your kind review. Our evening team do work very hard trying to help as many people as possible and it's always lovely to hear back from people who have been so well looked after. To many, the thought of emergency dental care is very scary and reading reassuring reviews like this will help them feel much calmer. We appreciate you.
Best wishes
Mill Hill Dental London Emergency service team
Fantastic experience: Went for an emergency appointment and felt really looked after and was advised well!!
Dear James,
Thank you for your kind review. We are glad you had a good experience. We appreciate you.
Kind regards
Mill Hill Dental London Emergency Care Team
Fantastic experience: Zarah is a fantastic hygienist, takes great care, is friendly and welcoming!
Dear Andrei,
Many thanks for reviewing our service. Zarah is a brilliant hygienist and will be happy to see your feedback.
Best wishes
Dr Maggie Andi and team
Fantastic experience: Was pleased as the appointment was set for Saturday, which allowed me to be seen out of working hours. The Hygienist was very pleasant and attentive. Provided information at every stage and gave me advice on how to best look after my teeth and gums
Dear Agnes,
Thank you so much for reviewing our hygienist service. We're really proud of the work they do in the Sparkle Suite and look forward to treating you again.
Best wishes
Mill Hill Dental London hygienists
Fantastic experience: Excellent treatment and advice
Dear Peter,
Many thanks for your review. We're so glad that you are satisfied with our services.
Best wishes
Mill Hill Dental London
Fantastic experience: Good dental
Dear Mustafa,
Thank you for leaving us our 200th review! That's truly special and much appreciated. Since taking over the dental practice just 4 years ago, it's been a privilege and blessing to make such a difference to the London health community.
Best wishes
Dr Maggie Andi and team
Fantastic experience: A friendly, knowledgeable and helpful team. High quality service and care which is thoroughly recommended.
Dear David,
Thank you so much for leaving us a review. We greatly appreciate your feedback.
Best wishes
Dr Maggie Andi and the Mill Hill Dental Practice team
Fantastic experience: A first rate experience Thanks
Good afternoon Mark,
Many thanks for kindly reviewing our service. We appreciate you.
Best wishes
Dr Maggie Andi and team
Fantastic experience: Very professional. Explains every stage of the process and was very thorough. Great tips and advice at the end of the session
Dear Andrew,
Thank you very much for taking the time to review our practice. We really appreciate it as all feedback is extremely valuable to the team as they seek to maintain high standards of care for all.
Best wishes
Dr Maggie Andi
Owner
Fantastic experience: Amaizing service.
Dear Silvia,
Thank you for your kind review. We appreciate you.
Best wishes
Dr Maggie Andi and team
Negative experience: Worst experience ever in a dentist
Dear John,
Thank you for leaving a review following your visit with our NHS England commissioned emergency team late night service. You hadn't given any context with your review and it's a shame to leave such a comment without doing so. I have looked into your visit and it would appear that the dentist you saw was extremely patient and had to skilfully administer anaesthesia with you hanging on to her arm! She then proceeded to carry out a procedure to relieve you of your extreme pain in order to spare you a referral and waiting time of several months for sedation or even longer for a general anaesthetic. The procedure appears to have been successfully completed and according to records you left the practice safe and well with good follow up care instructions. Please do reach out by emailing [email protected] if any of these findings are wrong. As practice owner and lead practitioner it's extremely important that all our patients, whether NHS or private have been well taken care of.
I hope you understand that this is why we have won so many awards and are recognised as the go to practice for anxious patients in particular.
Thank you for your understanding and I hope you also understand that with the very anxious patients who may miss out on terrific care should they read your comment, it's important to put your review into perspective for them.
Best wishes
Dr Maggie Andi
Fantastic experience: One of the best experiences I’ve had with a dentist. I understood everything that was happening and felt safe and cared for. My procedures (and there were lots) were managed effectively and totally pain free. Thank you so much, I feel confident that my family will be in safe hands
Thank you so very much for your review. Unfortunately, without your name we can't verify or thank you personally but our dental team are grateful to read such lovely words nonetheless.
Best wishes
Dr Maggie Andi and team
Fantastic experience: شكرا على الجهود المبذولة من قبل الدكتورة ماغي ومساعدتها وعلى حسن التعامل مع الاولاد الصغار .شكرا لجميع العاملين في المركز وجعل الله هذا البلد امنا مطمئنا دائما وابدا .تحياتي حسن
Dear Hasan,
Thank you. It's a pleasure to help.
Best wishes
Dr Maggie Andi and team
Fantastic experience: I have been to this dental practice twice for 2 emergency appointments referred by 111 i am always really anxious about going to the dentist , i had a root conel done to my tooth and i was at stage two in so much pain it was unbearable the manner and the professional staff was amazing and ive honestly got to say they are the best i saw the same dentist on both my appointments with 2 months apart and she was able to work with patience and guide me through each stage of what needed to be done and made sure i was feeling claim because doing anything to my tooth , they are the best im so happy with them and would like to say a very big thank you to all the staff there as i managed to get home with the minimum pain were as before i arrived there with the worse pain i could not even begin to describe, if i could give them 10 out of 10 i definitely would and plus if i was able to register with them i would but unfortunately i live out of the area they work all night long till late hours and i think they deserve a lot more then they actually get once again thank you so much to tonights team you were all very helpful and wonderful ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Dear Fatos,
Many thanks for your very kind words which our dental team would be delighted to receive. We can not fully verify your lovely review as we couldn't find the reviewer name on our database. This can sometimes happen if people leave reviews from other accounts. We are glad that your emergency visit went well and hope that you are Ok in the future.
Best wishes
Dr Maggie Andi
Owner
Fantastic experience: Lovely dr and politely staff , I’m too happy for today many many thanks
Dear Hadis,
Thank you so much for your review and lovely comments. It's always a pleasure to meet and help new patients.
Best wishes
Dr Maggie Andi and team
Thankyou for your kind review.
Best wishes
Dr Maggie Andi and team
Negative experience: The dentist here was far from friendly to me unfortunately and spoke to me with the most passive aggressive tone the whole way through the procedure. Very unhappy with this , it doesn't take much to be mannerly and professional in your job. I was then so scared that i was shaking very unfair way to treat a young lady that is also expecting. Reply to Dr Maggi , They know the roles they have chosen themselves to be overnight until 2am that is definitely no excuse to bring a negative attitude to any client at their place of work. My appointment was at 8.30 , I arrived at 8.11 this was not a late arrival matter neither. I will be in touch.
Dear Mary,
We are sorry to read this review and hear that you had a bad experience. Our overnight staff our extremely dedicated to their roles sometimes finishing at 2am and would be disappointed to hear that you felt uncomfortable following their discussion and treatment. Thank you for your time ion the phone. We will investigate this and feedback to the dentist who treated you. Missed appointments or late arrivals can sometimes lead to stressful situations so this may well have been a contributory factor.
Best wishes
Dr Maggie Andi
Owner
Mill Hill Dental
Fantastic experience: The best dentist ever! She takes her time and definitely knows her onions. All the staff are friendly and knowledgeable. Thumbs up!!
Dear Yemi,
Many thanks for leaving this review. We appreciate it and are so happy that you have had a good experience with us.
Best wishes
Dr Maggie Andi and team
Fantastic experience: The staff were very friendly, their equipment up to date and Dr Maggie was exceptional. I visited with my two sons who are Autistic, they are usually very anxious and suspicious of every move the dentist makes but with Dr Maggie's calm personality and talking them through every step, they gained her trust very quickly. They were very relaxed and cooperative which made the sessions go quickly and smoothly.
Dear Nneka,
Thank you for leaving us a review. We are delighted that you and your family had a positive experience with us.
Best wishes
Dr Maggie Andi and team
Fantastic experience: Great dentist I felt very relaxed and comfortable
Dear Bonita,
Thank you very much for your review. We're glad that you felt comfortable in our care.
Best wishes
Mill Hill Dental team
Fantastic experience: Maggie is a brilliant dentist who is excellent with young kids and makes them feel very comfortable and at ease even those who have a fear of dentist. After a tough year of being sent from our NHS dentist, to the community health center, to the hospital and back to the dentist again with nothing being done for my daughter Amelia with her cavities getting worse. We were fortunate enough to hear about Maggie from a friend. We had lost all hope and we were very concerned. So I decided to give Maggie a try and from the beginning she was simply amazing and within two weeks she had dealt with my daughter's cavities and even cured her phobia of dentist. I highly recommend her as a dentist.
Dear Klara,
Thank you for taking the time to leave such a lovely review especially after you've been through so much. It was a pleasure to meet you and your family. I'm glad that things are looking positive and I love to hear of dental phobias being cured!
We look forward to seeing you soon.
Best wishes
Maggie and team
Fantastic experience: Very helpful Staff. They have treated my daughter very gentle. I will recommend this practice.
Dear Daniel,
Thank you for kindly reviewing our practice. I'm glad that your daughter had a good experience with us.
Best wishes
Dr Maggie Andi and the Mill Hill Dental Emergency Hub Team
Fantastic experience: Night team which attend to NHS referral. They are all magnificent. My biggest thanks to the dentist lady, the nurse and receptionist.
Dear Hossein,
You are very welcome. Many thanks for using our service and for taking the time to review our team.
Best wishes
Mill Hill Dental Emergency Hub Team
Fantastic experience: Dr Maggie talk to my kids in the way, they always become encouraged to look after their teeth better. She explain everything clearly and reassure her patients.
Dear Rahimeh,
Thank you for rating our practice. We appreciate it.
Best wishes
Dr Maggie Andi and team
Fantastic experience: Absolutely brilliant service. Really compassionate staff and Dentist. Very clean and comfortable practice including waiting area. Quick service.
Dear Sunfar,
Thank you for taking the time to leave a review of our practice and team. We appreciate it and are pleased that you had a great experience with us.
Best wishes
Mill Hill Dental Practice Emergency Hub Team
Fantastic experience: Maggie has a lot of patience; She explains so well making you feel at ease. I definitely found her professional and highly recommend.
Dear Linda,
Thank you very much for your review. Myself and my team appreciate you.
Best wishes
Maggie
Fantastic experience: I always leave with a smile
Ahhh thank you so very much for this review! The team are delighted that you are happy with our service.
Best wishes
Dr Maggie Andi and team
Fantastic experience: Great and friendly service.
Dear Uri,
Thank you for kindly leaving us your feedback. We truly appreciate you.
Best wishes
Dr Maggie Andi and team
Fantastic experience: Service very well , professional and nice . I recommend for everyone .
Dear Patryk,
Many thanks for your kind review. We are pleased that you are satisfied with us.
Best wishes
Dr Maggie Andi and team
Fantastic experience: Diana was extremely helpful and positive. Excellent customer service
Dear Mr Akinfemiwa,
Many thanks for your review. Diana will be delighted to receive this as patient satisfaction is extremely important to her.
Best wishes
Dr Maggie Andi and team
Fantastic experience: Amazing skill and professionalism from dentists Reshma and Shivane not to mention wonderful nurse Amelia and the ever patient Georgia! Also Emily the hygienist and Maggie, senior dentist. I have undergone nearly 6 months of treatment including whitening, aesthetics and veneers in addition to routine dental work and my regular checks. I am so pleased with the results! It has made a huge difference to my self confidence, I am smiling all the time now and I am happy to have my photo taken instead of hiding in the background. Everyone is telling me how well I look, but they can't explain why- which is exactly what you want with aesthetics. Reshma and Shivane really listened to me and understood my ideas, concerns and expectations. They gave realistic advice and carried out all procedures with great clinical skill, competence and kindness. I knew what the treatment plan would be and understood what was happening at every stage. THANK YOU !!
Dear Jill,
Many thanks for your lovely review. It makes our team so proud to have witnessed your treatment journey. Reshma and Shivane are extremely talented and are a credit to our profession. We are delighted that you've had several positive experiences with us. Emilia, Georgia and Emily I'm sure will also be over the moon to read this. Enjoy your beautiful new smile.
Best wishes
Maggie and team
Fantastic experience: Really looked after my daughter with a last minute emergency appointment. Extremely professional and caring. Can not recommend highly enough.
Dear Aaron,
Thank you very much for your review and recommendation of our practice. I'm glad that your daughter was able to get the help required.
Best wishes
Dr Maggie Andi and Mill Hill Dental Practice Emergency Hub
Fantastic experience: Very fast and efficient service with friendly staff, treated me very well on my visit
Dear Anton,
Thank you very much for your kind review,
Best wishes
Dr Maggie Andi and team
Fantastic experience: Don’t usually write reviews, but on this occasion I must praise the dental team for the great professionalism in the care I had received. My mum was In so much pain with her toothache, the pain was unbearable. Called the 111 line and the caller manage to get one of there dental specialist to call back, and I had explained my mum symptoms and quickly arranged an emergency appointment to the mill hill dental practice. We got there and the receptionist a polite gentleman helped us with the appointment. We were quickly seen and the dental team were superb honestly. Helped my mum and now she’s on the recovery. Excellent service 5 stars. Would recommend. Please can you pass on our kindest regards to Dr and her assistant.
Dear Costas,
Thank you very much for your review. Our dedicated team work very hard each evening treating many people and are always encouraged and delighted to receive such positive feedback.
Best wishes
Mill Hill Dental emergency team.
Fantastic experience: Had a severe toothache which my original dentist caused. Went to MillHill Dentist as an emergency, the lady was very patient, kind, gentle and thoughtful and within half an hour I was pain free. I would fully recommend this practice.
Dear Adele,
Thank you for your review. We appreciate the time you took to share this with others.
Best wishes
Mill Hill Dental emergency team
Fantastic experience: Can’t thank enough, very helpful and very kind and professional place
Dear Ishani,
Thank you very much for reviewing our service. We're glad that you had a positive experience.
Best wishes
Dr Maggie Andi and team
Fantastic experience: I have been going to Dr Maggie and her team for years now. My experience has been undoubtedly the best dental-related experience I have ever had. From the first day, I have felt as though I’ve been cared for and treated like family. My teeth have been in perfect condition since visiting here for the past 3 years. The practice is conveniently located with good parking, very knowledgeable, friendly, personable dentists/hygienists. I highly recommend Mill Hill Dental Practice.
Dear Amaka,
Thank you for taking the time to review our practice. We truly appreciate it and look forward to seeing you again.
Best wishes
Maggie Andi and team
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