E8 Dental Care
Information about E8 Dental Care
E8 1HR, London
Opening hours
- sunday: (closed)
- monday: 9h-18h
- tuesday: 9h-18h
- wednesday: 9h-18h
- thursday: 9h-18h
- friday: 9h-18h
- saturday: (closed)
Private Cosmetic Dentistry provided. Check us out on Instagram :)
Our comment from Best Dentists about E8 Dental Care:
E8 Dental Care is a highly regarded dental practice in the United Kingdom, known for its exceptional team of professionals who provide thorough and compassionate dental care. Patients consistently praise the clinic for its friendly atmosphere and efficient service.
Some of the highlights from user experiences include:
- Professionalism and Care: Many patients have expressed appreciation for the dedication and attentiveness of dentists like Syed Numan, Dr. Roshy, and hygienists such as Anista and Ashmita, who go above and beyond to ensure comfort and clarity during treatments.
- Patient-Focused Approach: The staff is noted for being patient, kind, and empathetic, making the dental experience as pleasant as possible. Clients feel at ease, which is particularly important for those who may have anxiety about visiting the dentist.
- Thorough Treatments: Users have reported excellent outcomes from their procedures, including fillings, cleanings, and complex treatments like root canals, with many mentioning that their dental health has noticeably improved.
- Welcoming Staff: Receptionists like Kith and Hiba have received numerous accolades for their warmth and professionalism, contributing to a welcoming environment for all patients.
Overall, E8 Dental Care has become a beloved choice for many, providing high-quality dental services with a personal touch. Patients leave feeling confident and satisfied, eagerly returning for their next appointment.
Services and Treatments
E8 Dental Care: Reviews
Fantastic experience: I came to this dentist when my last one didn’t want to deal with a big cavity my orthodontist found. Here, I was seen very quickly and the service was impeccable. I was near to having to need a root canal, and my dentist, Syed, has given amazing treatment and walked me through every step over the last few years. I’m no dentist but he seemed to have dealt with my dental issue with skill and knowledge. He explains things every step of the way, and is very clear and kind. During uncomfortable treatments he makes things as painless and comfortable as possible and always checks in. His patient manner is really exceptional. If every dentist was like him, I don’t think it would be so scary to go the dentist ! I am very thankful and would recommend this practice wholeheartedly. Thank you Syed !
Fantastic experience: Had a lovely experience with Dr Cristina and Hiba. I received a composite bonding for a damaged tooth. They acted very professionaly and I was very happy with the results.
Fantastic experience: My Dentist Syed Numan is one of the best dentist I’ve seen, I’ve seen him for years and my teeth have never been better! I would keep seeing him as my dentist!!
Fantastic experience: I had an excellent appointment with Dr. Numan. He explained everything clearly and made me feel very comfortable throughout the visit. My cleaning was done with patience, care, and real attention to detail, and he made sure I understood each step. Aisha was also pleasant and helpful during the appointment. This was my first visit with E8 Care, and it was a great experience overall. A full 10/10 for Dr. Numan!
Fantastic experience: Dr Roshy and Hiba are the best at E8 Dental Care. I have been a E8 Dental Care client for many years and I had appointments with different dentist. I can truly say that Dr Roshy and Hiba are amazing, informative, patient focused and friendly professionals. Dr Roshy kindly scheduled me for a NHS root canal treatment. I had temporary filling in my tooth (after an urgent dentist visit) for years as no dentist wanted to do it on NHS. Thanks again for your kindness. All the best.
Fantastic experience: Their front of house staff member is incredibly professional and polite, E8 Dental was recommended by a friend of mine and they were very understanding when I missed my first appointment due to an emergency (DO NOT MISS APPOINTMENTS). I'm glad they accepted me as a patient because Dr. Numan and the rest of the team were incredibly thorough. They went through absolutely everything with me and got me cleaned upvfollowed by x-rays and a full assessment. I will be coming back for quarterly check ups.
Fantastic experience: Today I have done my first check up and filling and cleaning appointment with Dr Numan and sumi. All treatments that was very good and also the nature of both is so kind and very helpful I like the way to do all treatments. Thank you Numan and sumi.
Fantastic experience: Excellent service. Anista went over and above with her work. Very patient and provided me with lots of valuable assistance with my ongoing treatments. Thank you!
Fantastic experience: Great experience with the lovely hygienist Anista. Very warm and friendly and made a not so pleasant experience practically painfree. Highly recommended!
Fantastic experience: Always a smooth experience - checkup, fillings, hygienist. Special credit to Anista for her help!
Fantastic experience: Anista was excellent!!! Very pleasant and patient I was very nervous and kept singing lol (calms my nerves) but there really was no need she was careful. Cannot wait to see her again. Ruth
Fantastic experience: Anista was amazing! Gave me a beautiful smile and was very knowledgeable and insightful on my needs
Fantastic experience: ANISTA was an amazing hygienist. Patient and very knowledgeable. Would definitely recommended!
Positive experience: Leo and Hiba were very friendly during the visit!
Fantastic experience: “ I am so happy about my receptionist hiba she gave me appointment same day helped me a lot she is very lovely girl kind helpful and honest and the nurse Sania kind and patient and my dentist Numan was amazing make me to feel free during the check up wish they carry on like that always because all his words like honey .
Fantastic experience: I had to have few fillings today and I am not fan of the dentist but Leo and hiba were amazing. Fast but thorough, professional and just nice guys. Been coming to this dentist for the last year and can definitely recommend them.
Fantastic experience: Leo and Hiba are great Very patient with my fears
Fantastic experience: Got a very fast NHS check-up appointment scheduled. Leo and Hiba were thorough, reassuring, and sweet. They gave me a quick and accurate diagnosis and clearly outlined all the possible treatments I could go for to get rid of stains. Everything was transparent, with no pressure to choose one option over another. I ended up going for the Airflow cleaning method - incredibly efficient, basically painless, and amazing results from just one session. Super recommended :)
Fantastic experience: I had the best experience and amazing results at E8 dental care with Anista! Thank you!
Fantastic experience: Kith is superb. Super pleasant, super organised, calls you with reminders about due for appointments and before appointments. And my dentist, Syed Numan is excellent. Explains everything and is thorough and gentle.
Negative experience: In had to clarify this review due to the response I got. E8 dental dentist told me to book an appointment with another specialist there because I could get treatment because I was pregnant so I qualified and I am at risk of loosing denture. I booked the appointment as suggested per E8 dentist and when I got there I got declined because I was pregnant and they could not do such treatment. Why making me waste my time and theirs if they know they can not treat me? They knew I was pregnant since the beginning. Also if you are a patient there please go to the toilet before because their toilet has not worked in years. I have been going there for few years now as there was the only one taking new patients since Covid the bathroom has never worked the dentist doesn’t inform you properly they book you to useless appointments just to tell you you can not be treated. Example they book you for a crown as per suggestion of the dentist who says because you are pregnant you can get discount treatment and when you go for such appointment the other dentist says you can not get the treatment because you are pregnant. Massive waste of time also there are several treatments they do not do in there so please don’t waste your time and find a better dental practice.
Dear Natalia
We are truly sorry to hear that your recent experience with us did not meet your expectations, and we sincerely empathise with your concerns.
At the same time, we would like to take this opportunity to clarify certain aspects regarding your treatment.
As your dentist explained, radiographs are an essential part of creating a comprehensive dental treatment plan. Given your current medical condition, we are ethically and professionally obliged to avoid taking radiographs at this stage.
As a dental surgery, we take these precautions very seriously, always upholding the highest standards of patient safety and clinical responsibility.
It seems there may have been some misunderstanding or misinterpretation of the proposed treatment plan. Please be assured that our team always acts with patients’ best interests as our foremost priority. Our aim as a dental surgery is to provide the highest quality of care, tailored carefully within the clinical circumstances of each individual patient, as no two cases are ever alike.
We greatly value the trust our patients place in us and remain dedicated to delivering excellence in dentistry with both professionalism and compassion. If you wish, we would be very happy to arrange a follow-up appointment with your dentist to review your treatment plan further and to begin once the situation is more favourable for you.
Should you have any additional questions or require further clarification, please do not hesitate to contact us at 02089854547 our admin team or our treatment co-ordinator will be glad to assist you .
Sincerely,
E8 Dental Care
Fantastic experience: Ashmita was very informative; she took the time to give a detailed guide as to how to look after my teeth and gums going forward and explained why certain steps need to be taken to maintain good dental health. She was very professional and made sure I was comfortable at all times.
Fantastic experience: Had excellent experience with hygienist Ashmita. In depth discussion before the cleaning, with careful consultation on all aspects of my dental history. Then very careful & precise cleaning & polishing. Highly recommended.
Fantastic experience: I’ve had great service here compared to other clinics since I’ve moved to London. Ashmita my hygienist was very friendly, gentle while cleaning and polishing my teeth and gave me all the information I needed to keep my teeth healthy until my next clean
Fantastic experience: Leo and Hiba were so helpful and they went above and beyond my need. I appreciated x
Negative experience: I had my first and only appointment here on 07/02/25 with Dental Therapist Leopoldo Da Mata for a check up. He identified one filling I needed. I decided to get a second opinion and went elsewhere. The second place I found identified THREE fillings I needed, which had been missed by Leopoldo despite (as the second dentist showed me) VISIBLE signs of decay!!! I had the fillings done with the second dentist. They took photos during and showed me afterwards, so I have seen the decay for myself! How Leopoldo missed this is beyond me, and seems to show the lack of training or skill here (perhaps as he is a dental therapist NOT a dentist?). The second dentist showed me that the decay on one tooth was so deep that if I hadn't had the filling straight away it would have led to needing a root canal!! E8 is NOT a good dentist and I will not be coming back here, how do you miss decay which is VISIBLE? I would not trust getting a filling here or even a check up. I also had a much better experience with the second dentist. Avoid - your teeth are important!!!
Dear Diana Howard
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your concerns, and we want to assure you that we take all patient experiences seriously.
We would also like to clarify that we made several efforts to contact you directly to better understand your experience. Our team first reached you on Friday, 8th August at 2:00 PM, at which time you informed us you were busy and asked us to call back later. As agreed, we followed up with further calls on Monday, 11th August (twice) and again on Wednesday, 13th August (twice), but unfortunately, we were unable to reach you.
At E8 Dental Care, we are committed to providing the highest standard of care and personal attention to all our patients. We follow the NICE guidelines set by UK , work ethically and would never drill any tooth which is not indicated to be drilled.
We believe that direct, open communication is the most respectful and effective way to resolve concerns, and we always prefer to speak with patients personally rather than through online platforms or email alone.
Please also understand that due to data protection regulations, we are unable to discuss or comment on any individual’s dental records or clinical details in a public forum such as this.
If you are still open to discussing your concerns, we would greatly appreciate the opportunity to speak with you. You are welcome to email us at [email protected] with a convenient time for a call, and we will be happy to get in touch at your preferred time.
Thank you again for your feedback, and we hope to hear from you soon.
Warm regards,
E8 Dental Care Team
Negative experience: Booked in an emergency appointment and got it canceled 10 mins before the appointment time while I was literally already in front of the practice. Not nice at all.
Dear Ms Vale,
We thank you for taking time to sharing your feedback.
We would like to clarify that, while you mentioned booking an emergency appointment, our records indicate that you scheduled a routine dental examination. Unfortunately, due to train delays, our clinician was running late, which meant we needed to reschedule your appointment.
At the time, we offered you the option to wait, but you chose to reschedule for another day. With your agreement, we booked the earliest available appointment for the following day. During the rescheduling call, you did not mention that the appointment was urgent, and you agreed to the new date and time.
Our treatment coordinator also attempted to contact you to better understand your concerns but was unable to reach you. As you are a new patient, we regret that you have not yet had the opportunity to experience the high standard of care and service we provide to all our patients.
We once again apologise for the inconvenience you experienced, however it was a situation beyond our control.
Kind regards,
E8 Dental Care
Fantastic experience: Have had great dental care from professional and knowledgable dental therapists Mohamed and Syed who I feel have my best interests and dental health at heart. They advise the best way forwards without trying to upsell. Professional hygienist and nurses, and support team at the desk. Feel like I’m in good safe hands.
Fantastic experience: I would like to express my sincere gratitude to our exceptional team members: Clinician Leo, Nurse Hiba, and Receptionist Kith. Their outstanding professionalism and compassionate care are unparalleled and greatly contribute to me relaxing when they clean my teeth especially as I have phobia of dentist and needles. You treated me like a queen.
Fantastic experience: I had my root canal treatment today, and I can honestly say that Dr Roshy and Nurse Sumayyah were nothing short of phenomenal. From start to finish, the level of care, professionalism, and attention to detail was unmatched. Dr Roshy took her time to explain every aspect of the treatment with such clarity and patience, ensuring I understood all my options before making any decisions. Her communication was thorough, and she kept me informed at every step of the procedure, which made me feel completely at ease. What stood out most was her commitment to my comfort and safety. She was rigorous in her approach, incredibly skilled, and her expertise was evident in everything she did. The aftercare guidance I received was just as comprehensive, giving me full confidence in my recovery process. Beyond her clinical excellence, Dr Roshy’s personality was a breath of fresh air — bright, bubbly, and genuinely welcoming. Nurse Sumayyah was also incredibly kind and attentive, contributing to a calm and reassuring atmosphere throughout. Easily the best dental experience of my life. I highly, highly recommend Dr Roshy. If you're looking for a dentist who is not only knowledgeable and precise but also warm and personable, look no further. She’s a true gem in the world of dentistry.
Fantastic experience: The dentist Dr Leopolo and the nurse Hiba were incredibly efficient and nice the entire time. They answered any questions I had and were simply really lovely. The appointment occurred on time and I was finished within 20 minutes of my starting time.
Fantastic experience: Leo os the friendliest dentist I've ever had! Be really listened to what I wanted and has transformed my smile through teeth whitening and composite bonding. Never been so happy about going to the dentist. Thank you!
Fantastic experience: I broke my front tooth, Leo and Priya done such a fantastic job, I can smile again
Fantastic experience: Lovely staff and the dentist's are great to. Thank you all
Fantastic experience: Numan cleaned my teeth. So gentle and effective. He was very reassuring explaining everything as he went along.
Fantastic experience: Following experiencing strong and increasing levels of pain, I booked an emergency appointment at E8 Dental Care and saw Leo, the dental therapist, at the practice. He was extremely professional, thorough and kind and referred me to a root canal treatment specialist. Leo made sure that the specialist had all the relevant information, both verbally and in writing, so that my treatment could take place quickly and effectively. I highly recommend Leo and the practice.
Fantastic experience: Amazing! Both Roshy and Hiba so helpful and kind and really explained everything thank you so much
Fantastic experience: Numan is a wonderful dentist always happy to explain and work with me as a patient. Very comforting would highly recommend.
Fantastic experience: I always dreaded going to the dentist and for a while now I have been putting off getting three of my teeth filled,two of which needed the old filling removed and replaced. My Dentist Leo and his assistant Hiba not only did a fantastic job, as I could not even tell which tooth was done, but the care and reassurance they gave me throughout the process put any worries I had away. I am very pleased with the end result. Thank you E8 Dental Care! Grace
Fantastic experience: Dr Ahmed and Sushma took great care of my mum during her treatment. They were both friendly, caring, explained everything and answered any worries we had. Highly recommended.
Fantastic experience: I had my appointment with E8 dental and greeted by the vwey friendly receptionist Kith and was seen by Syed numan. he was very good and informative, he explained everything very well and I was then referred to the gum doctor Dr Ioannis who was very efficient .He made me aware about my gum health and its importance. I was further seen by their treatment co-ordinator Hiba who was kind and attentive and who helped me with the fiance options and made the journey smooth and easily accesible. She has always clarified any of my doubts and assisted me with everything that I needed to know. This is a very patient friendly surgery and I would definitely recommend this to all my family and friends.
Fantastic experience: I visited E8 dental for my white color filling ane in very satisfied with the quality of their work and service provided . Leo did an excellent job and was gentle and hiba was very kind helpful and reassuring .Leo and hiba are a good team and i highly recommend their practice to all .
Fantastic experience: I visited E8 dental care for my daughter's filling appointment and I must say that the service provided was very professional and good .Leopoldo was very gentle and helpful throughout the treatment and hiba assisted him very well and made my daughter feel comfortable . Would highly recommend them .
Fantastic experience: Very good service from Dr rodhy and nurse sumayyah
Fantastic experience: e8 is the best dentist, the whole team are amazing!! from walking up into reception you are welcomed to the practice ,all the team go out of their way to make sure you leave smiling and happy, I just wish I had found this amazing dental practice a lifetime ago, I was scared my whole life about visiting dentists, not now I have found e8 But this is my happy place who knew I would say that about dentistry ,Thank you Leo, Ash , I can smile now not hide my teeth anymore they have the best hygienists, Thank you.
Fantastic experience: great dental experience with hiba at e8 dental care, would highly recommend, great customer service and dentist is caring about their customers
Fantastic experience: Leopold and Hiba : a good good experience and clearly explained to me what I have to do for my oral hygiene. No issues and will return back in 6 months for next appointment.
Fantastic experience: I’ve been visiting E8 Dental Clinic for over a year now, and each appointment has been a great experience. Kith at the reception is always welcoming, smiling, and provides excellent, friendly service. Dr. Leopoldo is a fantastic professional who offers helpful advice on my dental health, and I always leave his office feeling confident and happy. Dr. Hiba’s assistance is always polite, professional, and friendly as well. Overall, E8 Dental Clinic has become my favorite, and I’m always happy to return. Highly recommend this amazing team!
Fantastic experience: Experience was great. Team is so friendly and helpful
Fantastic experience: After 11 years of struggle finding the best proper dentist, I came across with Dr Roshy and her nurse sumayyah. They are absolutely amazing, my kids want to visit at the clinic more often then before. We felt we are in safe profestiinal hands.they both explain all the procedures before and during. I was at very comfortable and happy. Dr Roshy and nurse sumayyah are amazing we appreciate you both ❤️
Fantastic experience: My son and I saw Dr Leopoldo and Hiba today for our dental treatments. They done our treatments very well and were very friendly and caring towards us. They were very professional and took care of our needs. I am very happy with this dental practice. Would definitely recommend!
Fantastic experience: Hello, I had visited a dentist, today and I am very happy about the service I have received from , Nurse Sumayyah, and Dr Roshanak, they were very patient and helpful, when they were treating me, specially I had a difficulty and sensible when someone treat my tooth, as I was gagging and they took all their time and went so quick to not make me feel the gagging, and also helped me about the option available to treat and put a new teeth. I would recommend this surgery and these two ladies. Thank you and wish you all the best. Hamid Ark
Fantastic experience: Very good Dr roshy and nurse sumayyah. Very happy
Fantastic experience: I am visiting this practice since a long time and I must say they are very good . I saw leopoldo who was so kind and professional at the same time who explained to me everything about oral and gum health and I was very satisfied by my dental visit . His assistant hiba was very kindand helpful l as well . Definitely recommend
Fantastic experience: Dr Leo is amazing I have recommended him to my sister as well, the staff are all polite and I always have a positive experience with E8 dental care.
Fantastic experience: Lovely staff, Kit the receptionist is very warm and helpful. My hygienist Ashmita and my dentist have all been very friendly and thorough with giving advice and dental care. I received prompt referrals to the hospital for more complicated procedures when I’ve discussed my issues.
Fantastic experience: I saw Rashy and Hiba, and they were both incredibly kind and supportive. They made me feel comfortable throughout my visit and offered helpful advice for me I really appreciated their professionalism and care.
Fantastic experience: I am very pleased with Dr. Roshy's service and I will be recommending this clinic to all my friends.
Fantastic experience: Such a pleasant experience. Dentist Roshy and her assistant Hiba are both really kind, friendly and professional. They made me feel so at ease. The receptionist is also very helpful and friendly.
Fantastic experience: my first time experience with the dentist roshy an dental nurse hiba I was a bit nervous but they made me feel safe and comfortable they explained what treatments I will need with a friendly smile making me feel so safe I will be recommending E8 DENTALS to my family an friends thank you so much see you soon
Positive experience: Before I was nervous , but I felt calm due to the great support from Dr Ioannis and Hiba. After treatment, Hiba followed up and reassured me positively. Thank you and keep it up
Fantastic experience: Syed is always so polite and caring, very informative and puts your mind at ease. I always have a positive experience with the whole of the practice/ team, so I'm glad I was able to get registered with them.
Fantastic experience: Have generally had a positive experience getting appointments and treatments promptly. Thanks to Hiba at reception and Ashmita the hygienist for a quick and friendly service.
Fantastic experience: This has been my dental surgery since over 5 years now. They know how to treat patients and they are polite, they can do a perfect job. I am really happy with my service. I saw Mohamed and Sanya, thank you!
Fantastic experience: Great service at this dentist. All staff are very informative and take care when explaining your options to you (and not prioritising making you spend the most money). Dr Roshy (assisted by Nurse Sumayyah) did a thorough job on my scale and polish, better than any previous dentist I’ve gone to. She also has a warming personality which creates a good atmosphere that puts you at ease
Fantastic experience: Excellent and prompt service. Clear instructions provided on how to maintain teeth.
Fantastic experience: Thorough dentist and great proactive customer service by Kith ! I would definitely recommend.
Fantastic experience: I have visited my local dentist and the man on the reception is exceptionally brilliant good customer service his name is Kith.
Fantastic experience: Dr. Mohamed Helmy is the best! So welcoming and informative. I forget I am at the dentist when visiting him because my appointments are so enjoyable.
Fantastic experience: What an amazing dentist!! I recommend this enough to anyone who lives in Hackney. I especially want to say what an excellent and professional service I receive from Mohamed and Amina. All staff are truly helpful and welcoming. Thanks to All that work here.
Fantastic experience: Normally so scared of the dentist but I saw Hiba and Roshy today and they made me feel so at ease. They clearly explained everything and checked in with me each step of the way. Thank you for my calmest dentist experience to date!
Fantastic experience: I saw Dr Roshanak, she was brilliant, very gentle and caring. Nurse Summayah was also a great help. Thank you very much
Fantastic experience: I had such a good visit with Dr. Mohamed Helmy and the dental nurse Sumayah. They were really efficient and careful in doing a composite buildup on a broken molar I had. I’m really pleased with the work they’ve done
Fantastic experience: Amazing experience, from both Mohamed Helmy & Amina for my composite bonding. I felt very calm & relaxed. I trusted the process and knew I would get great results. Which I did very happy & will be smiling forever & everrrr !! ❤️
Fantastic experience: I visited this practice couple of times and I'm very pleased with their service . Especially Dr roshy is excellent and she was assisted by Hiba who who was able and made the experience very calm and friendly . They both were easy to talk to and I highly recommend their team .
Fantastic experience: I have been coming to see Leo for 2 years He does my teeth cleaning, he has soft hands and gentle, he does the cleaning very gently and carefully, I don't feel any pain during the treatment. I highly recommend him
Fantastic experience: Leo and Hiba took such good care of me when getting my filling today. They were professional and also very considerate, I felt like I was in really good hands throughout the entire process. Also, the time between booking the checkup and then booking the filling appointment was really quick! Would definitely recommend!
Fantastic experience: It was a great experience, very efficient and easy. Thank you to Leo and Sanya for the treatment. Best dentist in HACKNEY!
Fantastic experience: Leo, Hiba, and the rest of the team have been very kind and helpful, probably the most relaxed I've ever felt in a dentist!
Fantastic experience: Great patient care at e8 dentist, Thank you Leo and Sania for making me feel comfortable
Negative experience: I do not recommend this dentist at all. I once took my son, and the dentist was hurting his teeth while my son was complaining. I had to get up and make sure he didn’t cause any more harm. His attitude was rude, and he has a really bad temper, so think twice before trusting this person with your teeth. He’s lucky I haven’t wanted to report him, as I can prove what happened. After he realized that I noticed he was hurting my son, we also received a letter from the NHS because this person retaliated and tried to charge us for that appointment just because we acknowledged his behavior that day. This person should dedicate himself to something else, as he has a knack for something different, and it’s definitely not being a dentist.
Dear Rodaste Rodaste 46,
Could you please contact the surgery and give your details as we don't seem to have a patient registered by this name and we also have no such incident reported in the surgery. Please check if you have the right surgery details and we will be happy to look into the matter should it belong to our surgery.
Kind regards,
E8 Dental Care
Fantastic experience: Excellent service. Very pro! Good prices. I recommend.
Fantastic experience: Super quick and Syed was very polite and helpful.
Fantastic experience: I want to thank Leo and Hiba for making my visit so smooth and comfortable. Leo was incredibly professional, walking me through each step of the hygiene routine and explaining everything clearly. He showed me what I needed to work on and gave helpful tips to improve my oral care. I’ll definitely continue visiting every six months! Thank you again, Leo and Hiba, for the excellent care.
Negative experience: The practice manager was completely disrespectful towards us.
Dear Miss Elder,
Thank you for sharing your feedback. We truly appreciate the opportunity to address your concerns.
We are sorry to hear that you felt your experience with our practice manager was unpleasant. As mentioned, we always strive to provide the best care and support to our patients. We understand that you were frustrated during your phone call, and we apologize if our communication was unclear.
We want to assure you that we are committed to helping all our patients and providing them with the necessary care. During your recent interactions, we made every effort to assist you in addressing your treatment needs. However, we must remind you that we operate under a zero-tolerance policy for any aggressive or disrespectful behaviour. During your interactions, you raised your voice and shouted at several of our staff members, which made it difficult to continue a productive conversation.
We tried our best to help you, as we are committed to providing the best care to our patients.
Thank you for bringing your concerns to our attention, and we apologize again if we did not meet your expectations.
Sincerely,
E8 Dental Care
Fantastic experience: Best service I got from E8 Dental Care.Hopefully it will continue in future as well .
Fantastic experience: Mohamed Helmy, Is one of the best Dentist I’ve experienced. Visiting the dentist is an extremely mental and emotional ordeal. I don’t fear the pain, it’s the knowing of how bad my teeth are and the little that can be done to fix them on the NHS. BUT Mohamed was friendly, warm, clear and helpful. It’s so refreshing to have a dentist that actually cares and wants to help where they can. He literally sorted a 12 year issue within the 2 appointments. He gave great advice and after care too. Sounds silly but it’s literally changed a huge part of my life. Thank you Mohamed, I can’t express how grateful I am.
Fantastic experience: This is a very well run and welcoming practice. The receptionist Christina is very friendly and courteous making all visitors feel comfortable while waiting. The dentist Pooja is professional, dedicated and thorough and always takes care to explain every option and and detail during even the most complex procedures. I would highly recommend this practice.
Fantastic experience: I have been seeing Leopoldo for around 2 years now after many years of not seeing the dentist as time went on I got more scared of going now Leo put me so at ease and every time I have a check up he is always so informative and always asking if you are ok. Wouldn’t go anywhere else now!!! Him and Hiba are a great team .
Fantastic experience: Glad I found this place! The dentist (Syed) explained everything really clearly. He was kind and efficient. Wait time was much shorter than everywhere else I called around and prices very reasonable - cheers NHS!
Fantastic experience: Wonderful service and special thanks to Dr Shilpa, Amina, and one of the most helpful and polite Receptionist Kith. Would highly recommend Six monthly C/Up - and minor procedure Excellent treatment , extremely friendly practice. Friendly staff Dr Shilpa, Kith, Sumayyah. They are always helping me to schedule appointments.
Fantastic experience: Thank you, Mohamed and Sumayah, for the treatment today. Much appreciated and couldn't be happier. All the best.
Negative experience: My mother came in yesterday for an appointment, because she was more focussed on her broken teeth and not a clean he made a comment that made her uncomfortable. “My boss won’t be happy that I’ve spent 45 minutes with you” So my mother appolgised and kept saying sorry then she started crying. He then made a comment “you need to get help” This is utterly disgusting and unacceptable. I will be taking this further. This appointment was with Dr Leopoldo Da mata Thank you
Dear Courtney,
We hope this message finds you well.
We are truly sorry to hear that your mother experienced discomfort during her recent visit. We appreciate you bringing this matter to our attention, and we have conducted a thorough investigation.
Our review indicates that our clinician, Leo, endeavoured to assist your mother to the best of his ability. During her previous appointment, she had requested a cleaning in addition to her check-up, so we scheduled a longer appointment to accommodate both procedures. However, upon arrival, she expressed feeling unwell and declined the cleaning.
Leo kindly explained that if a patient decides not to proceed with a scheduled treatment, it is helpful to inform us beforehand so that we may offer the appointment slot to another patient in need, particularly those requiring urgent care. At this point, your mother became emotional, and Leo reassured her, stating, “Please don’t cry, ma’am; we are here to help you. Don’t worry, we will not proceed with the cleaning.”
Regarding the referral for her broken tooth, Leo sought to provide additional assistance. Understanding her difficulty in traveling to Canning Town, he promptly offered an alternative by referring her to Homerton Hospital. This referral was completed on the same day, November 26, 2024. Before her departure, Leo reminded her to prioritize rest if she was feeling unwell and to contact us whenever she needed to schedule a new appointment.
While our investigation does not fully corroborate the concerns raised in the review, we deeply regret any discomfort your mother may have experienced. Moving forward, we will schedule only check-up appointments for her, and any necessary treatments will be scheduled separately to ensure her comfort.
Our commitment is to provide the highest quality care and support to all our patients. We take all feedback seriously and hope we have addressed your concerns.
Thank you for your understanding.
Kind regards,
E8 Dental Care
Fantastic experience: I was really nervous before coming in for the r appointment to get my tooth fillings but both dentist were professional and really helpful throughout the process
Fantastic experience: Excellent practice and accommodating, very glad to be registered here. Numan and Sania doing a great job and have given great personalised advice on my visits
Fantastic experience: Went in for a filling. The dentist (Leo) and dental assistant (Hiba) were both excellent, extremely friendly and welcoming while also remaining professional. I was never in any discomfort or pain and left a happy customer with a brand new filling.
Fantastic experience: Really good experience with Leopoldo! All clean and really nice
Fantastic experience: I’ve recently been receiving gum & hygiene deep clean treatment from Leo & Hiba. I cannot speak highly enough of them. The detailed treatment, care & attention is second to none. Whilst the treatment has been challenging & thorough, they have been extremely encouraging throughout. I’ve been going to E8 for years & whilst ownership/management has changed, it’s always been the most welcoming practice. Kith on reception has a lovely calm manner & I highly recommend them for treatment. A lovely team.
Dear MS Buckland,
Thanks you very much for your kind feedback. It means a lot to our team and is very encouraging.
We look forward to seeing you on your next visit.
Kind regards,
Dr Shilpa Roy
E8 Dental Care
Fantastic experience: I have been to E8 Dental Care several times for examination and cleaning, Leo and his nurse Hiba are always attentive and caring, making me feel comfortable. They explain me everything that I need to know to keep my gums heathy which has been very helpful.
Fantastic experience: Leo and hiba were amazing,gentle, and care and of course super professional
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