Sutton Aesthetic Dentistry
Information about Sutton Aesthetic Dentistry
B72 1QY, Sutton Coldfield
Opening hours
- sunday: (closed)
- monday: 9h-18h
- tuesday: 8h-17h
- wednesday: 9h-17h
- thursday: 9h-18h
- friday: 8h-12h
- saturday: (closed)
We offer high-quality preventative and general dental care to the whole family, as well as smile-enhancing cosmetic procedures. We tailor our dental services to suit you and our talented team is dedicated to making sure you always feel welcome and well-looked after.
Our comment from Best Dentists about Sutton Aesthetic Dentistry:
Sutton Aesthetic Dentistry is renowned for its exceptional patient care and superior quality of dental services. Clients consistently praise the friendly and knowledgeable staff who create a welcoming atmosphere in the clinic.
Key highlights of Sutton Aesthetic Dentistry include:
- Expertise of Dr. Omar Afzal: Many customers express their satisfaction with the meticulous and skilled treatment provided by Dr. Afzal, noting that he takes the time to ensure all questions are answered and that patients are comfortable.
- Outstanding Customer Service: The reception team, led by Michelle, is frequently mentioned for their warm greetings and professionalism, making every visit feel personal and well-managed.
- High-Quality Results: Patients have reported transformative experiences, from braces to cosmetic bonding, with many feeling more confident in their smiles and receiving numerous compliments on their appearance.
- Comprehensive Care: The practice offers a wide array of dental procedures, ensuring all aspects of dental health and aesthetics are addressed.
Overall, Sutton Aesthetic Dentistry is highly recommended for anyone seeking quality dental care in a comfortable and supportive environment.
Services and Treatments
Sutton Aesthetic Dentistry: Reviews
Fantastic experience: Top tier customer service and the best quality dentistry! Wouldn’t go anywhere else!
Thank you so much for such kind words. We’re delighted to hear you had a great experience and that our customer service and quality of dentistry stood out to you. Your trust and loyalty truly mean a lot to us.
Warm regards,
The Team at Sutton Aesthetic Dentistry – Dentist in Sutton Coldfield & Birmingham
Fantastic experience: Really happy with my progress so far! Very welcoming, clean and professional
Thank you so much for your lovely feedback. I’m really glad to hear you’re happy with your progress so far, and it’s great to know you felt welcomed and comfortable in a clean, professional environment. I truly appreciate you taking the time to share this.
Warm regards,
The Team at Sutton Aesthetic Dentistry – Dentist in Sutton Coldfield & Birmingham
Fantastic experience: Lovely staff, welcoming environment!
Thank you so much for your kind words. We’re delighted to hear you found our staff lovely and the environment welcoming. We really appreciate you taking the time to share your feedback!
Warm regards,
The Team at Sutton Aesthetic Dentistry – Dentist in Sutton Coldfield & Birmingham
Fantastic experience: A friendly knowledgeable dental surgery that me and my family have used for years. Definitely recommend.
Thank you so much for your lovely feedback. We’re delighted to hear that you and your family have trusted our practice for many years and that you’ve always found our team friendly and knowledgeable. Your recommendation truly means a lot to us — thank you for taking the time to share your experience!
Warm regards,
The Team at Sutton Aesthetic Dentistry – Dentist in Sutton Coldfield & Birmingham
Fantastic experience: I started my journey with Sutton Asthetics in 2024 and I am so happy I did. I felt comfortable during the consultation and the treatment, Dr. Omar Afzal is very knowledgeable and answered all my questions. I had composite veneers and whitening done, it was such an easy and smooth process. I have had so many compliments on how natural my teeth look - I couldn’t be happier with the results! You are warmly greeted by Michelle and she always tries her best to fit me in for an appointment. I always travel to see Dr. Omar Afzal, he is the only one I trust with my teeth. Thank you!
Thank you so much for sharing your wonderful experience. We’re absolutely delighted to hear how happy you are with your journey since 2024 and that you felt comfortable and well supported throughout your consultation and treatment. Dr Omar Afzal will be thrilled to know that his knowledge and care made such a positive impression and that you’re so pleased with your composite veneers and whitening results.
It’s lovely to hear you’ve received so many compliments on how natural your smile looks — that’s exactly what we aim for. We’ll also be sure to pass your kind words on to Michelle, who will really appreciate them.
Thank you for travelling to see us and for placing such trust in our team. It truly means a lot!
Warm regards,
The Team at Sutton Aesthetic Dentistry – Dentist in Sutton Coldfield & Birmingham
Fantastic experience: Had braces fitted by Omar and after just 10 months with them on, I could not be happier with the end result! All the staff in the practice are brilliant and very friendly.
Thanks Ben for the kind words. Dr Afzal
Fantastic experience: I couldn’t be happier with my experience with Dr Afzal. My composite veneers turned out better than I ever imagined - truly perfect. He was skilled, gentle, and took the time to make sure everything looked just right. Michelle, the receptionist was so friendly and welcoming, which made every appointment stress free. The hygienist is also amazing and takes the time to thoroughly explain how to look after my new teeth after she had deep cleaned them. I highly recommend this clinic to anyone looking for excellent dental care and beautiful results.
Thank you so much for your incredible feedback. We’re absolutely delighted to hear how happy you are with your composite veneers and that the results exceeded your expectations. Dr Afzal will be thrilled to know his care, skill, and attention to detail made such a positive difference to your experience.
It’s also wonderful to hear your kind words about Michelle and our hygienist — making every visit welcoming, stress-free, and informative is so important to us. We truly appreciate your recommendation and thank you for trusting our team with your smile.
Warm regards,
The Team at Sutton Aesthetic Dentistry – Dentist in Sutton Coldfield & Birmingham
Fantastic experience: Excellent service every time. I’ve been a patient here for several years and the staff are always friendly and professional. Highly recommended.
Thank you so much for your lovely feedback. We’re delighted to hear that you’ve consistently received excellent service over the years and that our team has remained friendly and professional throughout. Your continued trust and recommendation mean a great deal to us. Thank you for taking the time to share your experience!
Warm regards,
The Team at Sutton Aesthetic Dentistry – Dentist in Sutton Coldfield & Birmingham
Fantastic experience: Completed my appointment yesterday. Nice friendly staff who made me feel welcome. I would recommend. Thank you
Thank you so much for your kind feedback. We’re really pleased to hear that our team made you feel welcome during your appointment. We truly appreciate your recommendation and thank you for taking the time to share your experience!
Warm regards,
The Team at Sutton Aesthetic Dentistry – Dentist in Sutton Coldfield & Birmingham
Fantastic experience: Great dentist friendly staff and great results Love this place I would recommend this place to anyone
Thank you so much for your lovely feedback. We’re delighted to hear you’ve had great experiences with our team and are happy with your results. It means a lot that you love the practice and would recommend us. Thank you for taking the time to share your review!
Warm regards,
The Team at Sutton Aesthetic Dentistry – Dentist in Sutton Coldfield & Birmingham
Fantastic experience: Excellent service and attention to detail, great professional service. Very satisfied with the results so far that have been achieved by the teeth aligning treatment provided by Dr Omar Afzal. Looking forward to the end result!
Thank you so much for your wonderful feedback. We’re delighted to hear that you’ve received excellent service and appreciated the attention to detail throughout your treatment. It’s great to know you’re happy with the progress of your teeth alignment so far — Dr Omar Afzal will be thrilled to hear your kind words.
We’re excited for you to see the final result and truly appreciate you taking the time to share your experience!
Warm regards,
The Team at Sutton Aesthetic Dentistry – Dentist in Sutton Coldfield & Birmingham
Fantastic experience: The service has always been friendly and efficient - options have been clearly explained and aftercare - as I have got older & needed more dental work I feel I’m in very safe hands
Thank you so much for your lovely feedback Tanya. We’re delighted to hear that you’ve always found our service friendly, efficient, and clearly explained. It means a lot to know you feel well supported and in safe hands, especially as your dental needs have changed over the years. We truly appreciate your trust and look forward to continuing to care for your smile.
Warm regards,
The Team at Sutton Aesthetic Dentistry – Dentist in Sutton Coldfield & Birmingham
Fantastic experience: Really lovely service, dentist and receptionist
Thank you so much for your lovely feedback. We’re delighted to hear you had such a positive experience with both our dentist and receptionist. We really appreciate you taking the time to share your kind words!
Warm regards,
The Team at Sutton Aesthetic Dentistry – Dentist in Sutton Coldfield & Birmingham
Fantastic experience: Staff are really nice and extremely helpful
Thank you so much for your kind feedback. We’re really pleased to hear that you’ve found our staff to be friendly and extremely helpful. We truly appreciate you taking the time to share your experience!
Warm regards,
The Team at Sutton Aesthetic Dentistry – Dentist in Sutton Coldfield & Birmingham
Fantastic experience: This is the best practice Dr Afzal is the best. I’ve had 6 implants and continue to be happy with my journey to date. I feel so comfortable in this clinic all the staff are good from reception and the nurses.
Thank you so much for your amazing feedback. We’re delighted to hear that you consider us the best practice and that your experience with Dr Afzal and the team has been so positive. It’s wonderful to know you feel comfortable throughout your implant journey and that you’ve been happy with the care you’ve received from reception to the nurses.
We truly appreciate you taking the time to share your experience!
Warm regards,
The Team at Sutton Aesthetic Dentistry – Dentist in Sutton Coldfield & Birmingham
Fantastic experience: Have had a great experience from my braces to general checkup and hygienist. They are so thorough and don't feel like you're being rushed. Great tips given on looking after my teeth too. Would highly recommend.
Thank you so much for your wonderful feedback. We’re delighted to hear you’ve had such a positive experience, from your braces treatment to your check-ups and hygienist appointments. It’s great to know you felt well cared for, never rushed, and supported with helpful tips for maintaining your smile. We truly appreciate your recommendation and thank you for taking the time to share your experience!
Warm regards,
The Team at Sutton Aesthetic Dentistry – Dentist in Sutton Coldfield & Birmingham
Positive experience: I have been going here since I was a child and never had any issues with dentists or hygienists or needing to change an appointment. Always friendly Receptionist and employees
Thank you so much for your lovely feedback. It means a great deal to hear that you’ve been coming to us since childhood and have always had positive experiences with our dentists, hygienists, and reception team. We’re delighted that you’ve consistently found everyone friendly and helpful, and we truly appreciate your long-standing trust in our practice.
Warm regards,
The Team at Sutton Aesthetic Dentistry – Dentist in Sutton Coldfield & Birmingham
Fantastic experience: From start to finish Sutton aesthetics dentistry has been unbelievable. I was recommended to them and always seen great results on social media so I couldn’t wait to see them. I wanted to correct my smile and become more confident and they did exactly that. Always very professional throughout all appointments and very attentive. Since having my brand new smile I have felt amazing and so much more confident and received loads of compliments. Couldn’t recommend enough! Thankyou again to all the dentists at Sutton aesthetics dentistry!
Thank you so much for sharing your fantastic experience. We’re delighted to hear that your journey with us has been unbelievable from start to finish. It’s wonderful to know that you felt confident coming to us through recommendations and the results you’d seen, and we’re so pleased we could help you achieve the smile you were hoping for.
Hearing that your new smile has boosted your confidence and brought you so many compliments truly means the world to us. Our team takes great pride in being professional, attentive, and supportive throughout every step of treatment.
Thank you again for your kind words and for recommending us so highly — it’s genuinely appreciated!
Warm regards,
The Team at Sutton Aesthetic Dentistry – Dentist in Sutton Coldfield & Birmingham
Fantastic experience: Always really happy with the service from the result to the team from the second you walk in being so welcoming and accommodating. Results are phenomenal and they always go above and beyond to achieve the result you desire.
Thank you so much for your wonderful feedback. We’re thrilled to hear that you consistently feel welcomed and well looked after from the moment you walk through the door. It’s fantastic to know you’re happy with your results and that our team’s effort to go above and beyond has made a difference.
We truly appreciate you taking the time to share your experience!
Warm regards,
The Team at Sutton Aesthetic Dentistry – Dentist in Sutton Coldfield & Birmingham
Fantastic experience: I’ve been with Sutton Aesthetic Dentist since January 2024, and I’m still a happy patient today. I had my braces done with them, and the whole process was smooth from start to finish. No problems at all, everything was explained clearly, the team were always professional and friendly, and I always felt well looked after. The results have been great, and honestly, it was worth every penny. If you’re thinking about braces or any aesthetic dental work, I’d definitely recommend Sutton Aesthetic Dentist.
Thank you so much for taking the time to share your experience. We’re delighted to hear that your journey since January has been so positive and that the braces process felt smooth and clearly explained throughout. It’s wonderful to know you felt supported, well looked after, and happy with the results — that’s exactly what we aim for.
We truly appreciate your recommendation and are so glad you’re still a happy patient today. Thank you again for your trust and kind words!
Warm regards,
The Team at Sutton Aesthetic Dentistry – Dentist in Sutton Coldfield & Birmingham
Fantastic experience: Great dentist. Michelle on reception is lovely
Thank you so much for your lovely feedback. We’re delighted to hear you’ve had a great experience, and we’ll be sure to pass your kind words on to Michelle — she’ll be thrilled! We really appreciate you taking the time to share your review.
Warm regards,
The Team at Sutton Aesthetic Dentistry – Dentist in Sutton Coldfield & Birmingham
Fantastic experience: I’ve been coming to this dentist for years, and the service has always been incredible. They completely transformed my smile, and I’ve had no issues since. Everyone is professional, caring, and truly committed to great patient experience. A special shout-out to Michelle at reception, she’s the best! Always friendly, welcoming, and makes every visit feel comfortable from the moment you walk in. Highly recommend!
Thank you so much for your wonderful review and for being such a valued long-standing patient of Sutton Aesthetic Dentistry. We’re absolutely delighted to hear that your smile transformation has been so successful and that you’ve had no issues since — that’s exactly the outcome we always aim for.
It’s lovely to know that you consistently experience a professional, caring and patient-focused service, and your kind words about our commitment to an excellent patient journey truly mean a great deal to us. We’ll also be sure to share your special shout-out with Michelle on reception — she really is a huge asset to our team and will be thrilled with your feedback.
Thank you for your high recommendation, and for choosing us for your ongoing dental care in Sutton Coldfield and Birmingham. We look forward to continuing to look after you for many years to come.
Warm regards,
The Team at Sutton Aesthetic Dentistry – Dentist in Sutton Coldfield & Birmingham
Fantastic experience: Great practice. Nice staff, polite and very professional.
Thank you so much for your kind feedback and for choosing Sutton Aesthetic Dentistry. We’re delighted to hear that you found our team nice, polite and very professional – that’s exactly the standard of care we strive to provide every patient.
Your support truly means a lot to us, and we look forward to welcoming you back for your future dental care in.
Warm regards,
The Team at Sutton Aesthetic Dentistry
Fantastic experience: My Invisalign journey started in February and finished at the end of September. I have just had composite bonding on 4 of my teeth and I couldn’t be happier with the results. The process was easy, painless and smooth sailing. I highly recommend, it has made me so much more confident!
Thank you so much for your fantastic review and for choosing Sutton Aesthetic Dentistry for your Invisalign and composite bonding treatment. We’re absolutely delighted to hear that your Invisalign journey, from February through to September, was smooth, comfortable and that you’re so happy with the final results of your composite bonding on four teeth.
It’s wonderful to know that the process felt easy and painless, and even more rewarding to hear how much more confident you now feel with your smile – that’s exactly why we do what we do. Thank you so much for your high recommendation.
If you ever need anything in the future, whether it’s Invisalign, cosmetic dentistry, composite bonding or routine dental care in Sutton Coldfield, we’ll always be here to help.
Warm regards,
The Team at Sutton Aesthetic Dentistry
Fantastic experience: Top service from start to finish. I’m very nervous about dentists and have quite severe mental health issues. Michelle the receptionist was great at both the start and the end of the appointment making sure I understood everything and the dentist identified I was nervous and put my mind at rest right from the start of the appointment. ChatGPT recommended this dentist to me and I’m so glad I took the advice. Feeling much better about going back for my follow ups
Thank you so much for your thoughtful and heartfelt review of Sutton Aesthetic Dentistry. We’re truly grateful that you trusted us with your care, especially knowing how nervous you felt about attending the dentist.
We’re delighted to hear that Michelle on reception helped you feel supported and that the dentist was able to put you at ease from the very start of your appointment. Supporting patients with dental anxiety and nervousness is something we take very seriously, and your feedback means a great deal to our whole team.
We’re so pleased to hear that you’re now feeling more comfortable about returning for your follow-up appointments, and we look forward to continuing to look after you with the same care and reassurance.
Warm regards,
The Team at Sutton Aesthetic Dentistry, Sutton Coldfield
Fantastic experience: Excellent service! The team are always professional, friendly, and extremely helpful. Every visit is smooth and stress free. Highly recommend
Thank you so much for your fantastic review of Sutton Aesthetic Dentistry. We’re delighted to hear that you consistently experience professional, friendly and helpful service from our team and that every visit feels smooth and stress-free.
Your high recommendation truly means a great deal to us, and we look forward to continuing to provide you with the highest standard of general and cosmetic dental care in Sutton Coldfield for many years to come.
Warm regards,
The Team at Sutton Aesthetic Dentistry
Fantastic experience: Amazing experience, so happy with the results. Thank you so much Dr Omar
Thank you so much for your lovely review and kind words for Dr Omair Afzal at Sutton Aesthetic Dentistry. We’re absolutely delighted to hear that you had such an amazing experience and that you’re so happy with the results of your Invisalign, teeth whitening and composite bonding treatment.
Your smile transformation is a fantastic example of how these treatments work beautifully together to create natural, confident results. Your feedback truly means a great deal to Dr Omair and the entire team.
If you ever need anything in the future, whether it’s Invisalign, cosmetic dentistry, composite bonding or general dental care, we’ll always be happy to look after you.
Warm regards,
The Team at Sutton Aesthetic Dentistry
Fantastic experience: Really happy with my composite bonding. Felt comfortable during the initial consultation and the treatment, the dentist was extremely knowledgeable and answered all my questions in details. The difference is amazing. Thank you so much.
Thank you so much for your fantastic review and for choosing Sutton Aesthetic Dentistry for your composite bonding treatment. We’re delighted to hear that you felt comfortable during both your initial consultation and treatment, and that all your questions were fully answered – informed patients always achieve the best results.
It’s wonderful to know how pleased you are with the transformation and the difference your composite veneers have made to your smile. Your kind words mean a great deal to our team, and we truly appreciate you taking the time to share your experience.
If you ever need anything in the future, from cosmetic dentistry to routine dental care, we’re always here to help.
Warm regards,
The Team at Sutton Aesthetic Dentistry
Fantastic experience: Could not be happier with the outcome of my composites. I felt happy and comfortable within the clinic and I knew I was going to get the outcome I wanted. Thank you for making me a lot happier with my smile and my teeth! Highly reccomend.
Thank you so much for your wonderful feedback and for choosing Sutton Aesthetic Dentistry for your composite bonding treatment. We’re absolutely thrilled to hear how happy you are with the outcome of your composite veneers and that you felt comfortable and confident throughout your visit.
Helping our patients feel happier with their smile and teeth is exactly what we strive for, and your high recommendation truly means a great deal to our whole team. If you ever need anything in the future, whether it’s cosmetic dentistry, smile makeovers, or routine dental care, we’ll always be delighted to welcome you back.
Warm regards,
The Team at Sutton Aesthetic Dentistry
Fantastic experience: Dr Omar Afzal is amazing he was able to fix my chipped tooth aswell as making the rest of my teeth perfect. He colour matched it well and made it look very natural just the way I wanted it. I will definitely be recommending him to my family and friends. Thank you very much DR Omar.
Thank you so much for your kind words and for taking the time to leave such a lovely review for Dr Omair Afzal at Sutton Aesthetic Dentistry. We’re delighted to hear how happy you are with your cosmetic dental treatment.
Dr Omair always takes great care to ensure precise colour matching and natural-looking composite bonding, so it’s wonderful to know the result was exactly what you wanted. Your recommendation to family and friends truly means the world to us.
If you ever need anything in the future, whether it’s cosmetic dentistry, emergency dental care, or general dentistry in Sutton Coldfield, we’ll always be here to look after your smile.
Warm regards,
The Team at Sutton Aesthetic Dentistry
Fantastic experience: I recently completed a full treatment journey with Invisalign, whitening, and composite veneers at this practice, and I couldn’t be happier with the entire experience. I started in March 2024 and just finished everything, and the results are genuinely perfect. From the very beginning, the team made me feel comfortable, informed, and looked after. The Invisalign process was smooth and well-managed, and I always felt supported at each check-up. my smile looks better than I ever imagined!. Thankyou very much
Thank you so much for your wonderful review and for trusting Sutton Aesthetic Dentistry with your Invisalign, teeth whitening and composite veneers treatment journey.
It’s been a pleasure looking after you from March 2024 through to completing your smile makeover, and we’re absolutely delighted to hear that you’re so happy with the final result. Knowing that you felt comfortable, informed and supported throughout your Invisalign check-ups means a great deal to our team – that’s exactly the experience we aim to provide for every patient.
Enjoy your new smile – it really does look fantastic – and if you ever need anything in the future, whether it’s Invisalign refinements, cosmetic dentistry or general dental care in Sutton Coldfield, we’re always here to help.
Warm regards,
Dr Omair & the team at Sutton Aesthetic Dentistry
Fantastic experience: I started my journey with Sutton Aesthetic in January 2024. I love everything about them. You are always warmly greeted by receptionist Michelle and everything is so professional. I initially had a quote for Invisalign and composites with Dr Afzal but more importantly he drew attention to the fact my gum health needed addressing before we commenced treatment. After seeing a periodontist I returned and recommenced my journey and my end result has blown me away. I have been given my smile and confidence back . More importantly I have had oral health behaviours instilled in me now and I look after my teeth so much better. I would recommend this practice and Dr Afzal to anyone. He is straight up and realistic about what can and can’t be achieved, and his work speaks for itself. I know that I personally just can’t stop smiling now! **EDIT** In addition to the outstanding aesthetic dentistry they have brilliant hygienists who help with maintenance for your new smile, I highly recommend Chloe who really looked after me, lessened my anxiety and really took her time with explaining what she was doing and giving me great advice on keeping my gum health at optimum. She made me feel so at ease and I am looking forward to our next appointment!
Thank you so much for sharing your journey with us. It’s wonderful to hear that from your very first visit in January 2024 you felt warmly welcomed by Michelle and supported throughout your Invisalign and composite bonding treatment at Sutton Aesthetic Dentistry. Dr Afzal’s priority is always long-term oral health, so we’re delighted that addressing your gum health first has helped achieve such an amazing result. Knowing that you now feel more confident, have a healthier smile, and are maintaining excellent oral care habits means so much to our whole team. We’re thrilled you’re so happy with your smile transformation and grateful for your recommendation of our cosmetic dentistry in Sutton Coldfield.
Fantastic experience: I’ve been treated by Dr Faizan Ali over the past year, starting with a consultation, then whitening, Icon treatment, and finally composite bonding. I couldn’t be happier with the results – I’ve had so many lovely comments about my smile, and people keep saying they’ve never seen me smile so much! Michelle on reception is also wonderful and always so welcoming. I’d highly recommend this practice to anyone. Thank you so much
Fantastic experience: I’ve been to many dentists in the past, but none have compared to this one. Chloe the hygeinest extremely thorough in her work while also making the whole experience comfortable and stress-free. Chloe has a way of putting you at ease, and her attention to detail gives you confidence that you’re in the best hands. I couldn’t recommend her highly enough
Fantastic experience: I’m so happy I found this clinic for my braces. Dr Omair is very professional, calm and always helpful in answering all my questions, which makes the whole process feel comfortable and stress-free. What really reassured me was that he explained there’s a chance I won’t need to have any teeth removed, while a previous clinic wanted to take one out. That gave me so much more confidence in the treatment plan. The team are friendly and welcoming too. Highly recommend!
Thank you so much, Anna, for your kind words and recommendation. We’re delighted to hear that you’re happy with your braces treatment here in Sutton Coldfield and that Dr Omair’s approach helped you feel comfortable and confident about your orthodontic journey. Our team always aims to provide professional, honest advice and a welcoming experience, so it’s wonderful to know this has come across. We really appreciate you sharing your experience and look forward to seeing the results of your smile transformation!
Fantastic experience: Sutton Aesthetic Dentistry has been brilliant. Dr Omair took the time to explain every step, from my initial consultation right through to the composite treatment, which really put me at ease. I’m over the moon with the outcome and will happily come back here for any future dental work. Michelle at reception is amazing and super friendly!
Thank you so much for your wonderful feedback. We’re delighted to hear you felt comfortable throughout your consultation and composite bonding treatment at Sutton Aesthetic Dentistry in Sutton Coldfield. Dr Omair and our friendly team, including Michelle on reception, always strive to provide clear explanations and a welcoming atmosphere. It’s fantastic to know you’re over the moon with your smile makeover, and we look forward to seeing you again for any future cosmetic dental treatment in Birmingham.
Negative experience: Had someone asked me a few weeks ago on my opinion of this practice, I would have given 5 stars and said brilliant. I saw the bad reviews about the Omair Fazhal before visiting this practice and had reservations but as he had been recommended to me by another dental practice who didn’t offer the service I was looking into, I decided to find out for myself. Initial consultation and for the duration of my treatment (braces) he was fine. Straight talking but not unpleasant but serious and to the point. Although I could see the arrogance within him and potential for being condescending, I didn’t experience it directly so to say. One thing I have to say is that Michelle on reception has always been professional but friendly and kind to me. Chatting, showing an interest and listening to me whilst trying to make decisions. She doesn’t belong there as she is personable and the dentist clearly lacks this skill. Anyway, fast forward to my braces being taken off and after a few refinement trays, one tooth still stood (stands!) out as being slightly set back from the rest of my teeth. I raised this a couple of times and he said that from an underneath view of the back of my teeth, they’re all aligned. True but not helpful to the front which is what myself and other people see. So I booked in for my cosmetic bonding and decided to email him to double check that there was no further course of treatment I could undergo to correct this one tooth before going ahead with the bonding. This is where my experience of this place completely changed. His reply said that he has reservations about doing the bonding for me because we’d already discussed this tooth a couple of times and that he’d get the receptionist to call me to refund me because it’s in both of our best interests. That he’d recommend elsewhere for me as he can’t meet my expectations and that I still needed my retainer fitted but it makes sense to have it done somewhere else with the bonding. I replied expressing that I had not questioned his professional judgement but just wanted to know I’d clarified if there was anything different I could do. I asked if I was being told not to come back there or if it was advise and he sent a load of rubbish about losing confidence in his ability to meet my expectations, then the next day I had a phone call to provide my refund. I cannot believe that someone can behave in this way over being asked if there was anything different I could look into having done. He got his back up immediately and basically banned me from his practice. Now after reading the other negative reviews, I see that this is a common trend. So, if you’re prepared to go there and not know which of your words may send him into defensive, rude and dismissive mode meaning you’re left with incomplete treatment, go ahead. I hope your ‘complaints manager’ (he, himself) doesn’t even bother to respond to my review with any more dismissiveness. You know what you did and I know the people that work with you see it. I hope you don’t treat them with your arrogance.
Fantastic experience: I highly recommend Sutton Aesthetic Dentistry. Dr Omair Afzal was great, he explained every part of the process from consultation through to the composite appointment in great detail and put me at total ease. I am so pleased with the result and will continue to use this practice for any further treatment. Laura the hygienist and Michelle in reception were also fab.
Thank you so much for your wonderful review, Indea! We're thrilled to hear that Dr. Afzal and our team were able to provide you with a comfortable and informative experience. It’s great to know you’re pleased with your results, and we look forward to seeing you for your future treatments. Your recommendation means a lot to us!
Fantastic experience: I recently had the 8 composite veneers package with Dr. Afzal. I am so happy with the results, Dr. Afzal was really reassuring and kept me informed throughout the whole treatment. I have had so many compliments on how natural my teeth look and would highly recommend this practice.
Thank you so much, Molly, for your kind words and recommendation. We’re delighted you’re so happy with the results of your 8 composite veneers package at Sutton Aesthetic Dentistry. Dr Afzal always aims to make treatment as reassuring and informative as possible, and it’s fantastic to hear you’ve already had so many compliments on your natural new smile. We really appreciate you sharing your experience and are thrilled that your cosmetic dental treatment in Sutton Coldfield has given you such confidence.
Fantastic experience: Very happy with the experience. Initially came to get braces and now in the process of getting composite bonding with dr afzal who was looking after me. Very great service from the team here, do recommend!
Thank you, Hassan, for taking the time to share your experience. We’re so pleased to hear that you’ve been happy with your braces treatment and are now continuing your journey with composite bonding at Sutton Aesthetic Dentistry. Dr Afzal and our team always aim to provide great service and clear guidance, so it’s fantastic to know this has been your experience. We really appreciate your recommendation and look forward to seeing your smile transformation as your treatment continues.
Fantastic experience: I recently commenced orthodontic treatment with Dr. Afzal. While I typically experience significant anxiety regarding dental procedures, I was immediately put at ease. The necessary tooth extraction, initially a source of apprehension, was also a positive experience. I eagerly anticipate the final result of my treatment. The entire process has been clearly explained, and I am satisfied with the fees. Thank you for providing a pleasant and professional dental experience. John Harrison
Thank you, John, for sharing your experience with us. We’re delighted to hear that starting your orthodontic treatment with Dr Afzal has been such a positive journey, especially given your initial dental anxiety. It’s great to know that even the tooth extraction was comfortable and that the whole process has been clearly explained and transparent with fees. At Sutton Aesthetic Dentistry in Sutton Coldfield, we always aim to provide professional orthodontic care in a calm and reassuring environment, and we look forward to seeing the final results of your treatment.
Negative experience: I had Invisalign aligners with Dr Afzal, I was advised there was minimal movement and I needed 14 trays, after the 14 trays I was unhappy and advised that only bonding could correct this, I continuously mentioned I dislike the fake teeth look and the edge bonding I received was almost covering all the teeth it was applied to, I was extremely unhappy with this and had it removed. This was pushed on me to get the desired look and the price was ridiculous ontop and I was not offered any refund for the work that I was unhappy with. I was not provided with vivara retainers which come with Invisalign I was given a cheap alternative which was loose, I had to question this multiple times before finally getting an agreement of Invisalign a poor excuse of the trays not being made in time was given. however all other Invisalign providers advised they trays are cut to fit teeth with bonding. Dr Afzal made me feel that uncomfortable I was terrified to come back to the dentist and was in tears multiply times after seeing him. In the end i had to request a different dentist, which was Laura from the practice she had been incredible and can not fault, I have had more aligners to correct the issue I had at the end of the first set proving I did not need the bonding. I have finally had the final set of tray and I am waiting for my vivara retainers I would not use Dr Afzal for any dental treatments .
Hi,
I’m truly sorry that you feel this way. I can see you were also upset during Laura's first visit, and I understand how that must have been frustrating. Laura works as an orthodontic therapist under Dr Afzal's supervision, and it was Dr Afzal's supervision recommendation for her to see you. We have done our utmost to ensure that everything possible has been done to achieve a result you’d be happy with.
Before we began any treatment, you requested composite bonding, and this was not something we pushed on you. We also removed it, just as your previous practice had done when you had it done there. Additionally, we agreed to create more aligners for you, as well as provide three sets of Invisalign retainers.
I believe we have gone above and beyond to ensure the service you receive is of the highest standard, as I would expect for any of our family members. It’s unfortunate that we disagree on this matter. I’ve also asked Laura to provide you with three sets of retainers to bring the treatment to a end. Complaints Manager
Negative experience: This company is not recommended. The other negative reviews are a true reflection of my experience also. The receptionist - Michelle, was truly hostile and unfriendly. Dr Afzal was overbearing, patronising and incredibly rude during consultation. The composite bonding treatment involved excessive procedures and the price was over-inflated. We declined the treatment offered and having gone elsewhere, we experienced a positive service from start to finish. I cannot stress the importance of shopping around in this instance!
We always try our best to ensure the patients are well looked after I can only apologise we have not met your needs. If you can call me on 07840575537 I would me more then happy to look in to the matter and offer any refund of costs paid. Kind regards Dr Afzal
05.04.2024- As you have failed to call the practice to discuss the complaint and neither can I find you in the system I can only assume this is a fictitious review, I have asked google to remove this review
Fantastic experience: Amazing experience at sutton aesthetic dentistry with Omair, I would recommend him to anyone I am so happy from start to finish with my experience and can finally smile again
Fantastic experience: I had the best experience with Dr. Afzal! He was so kind, professional, and truly amazing at what he does. I got composite bonding done, and I couldn’t be happier with the results—my smile has never looked better! He took the time to make sure everything was perfect and made the whole process so comfortable. If you’re looking for someone who genuinely cares and delivers incredible work, I highly recommend Dr. Afzal. Thank you for giving me my dream smile! X
Thank you so much, Lauren, for your wonderful feedback and recommendation. We’re delighted that you had such a positive experience with your composite bonding treatment at Sutton Aesthetic Dentistry. Dr Afzal always takes the time to ensure every detail is perfect, so it’s fantastic to hear you’re so happy with the results and your new dream smile. We’re thrilled you feel comfortable and confident after your treatment and look forward to welcoming you back for any future cosmetic dentistry in Sutton Coldfield.
Fantastic experience: Recently got my teeth got my teeth done at Sutton and couldn’t be happier with the result. Would highly recommend using these guys the process was very quick and easy!
Fantastic experience: Had my teeth done recently with Dr Afzal. I have nothing but positive words to say. I was made to feel very welcome from the first day i went. I had a few appointments with Dr Afzal and he always went into great detail about everything that was planned. He has done an amazing job on my teeth and i honestly couldn’t be happier. I will be back in the new year for further treatment. I would definitely recommend.
Thank you so much, Nikki, for your lovely feedback and recommendation. We’re delighted to hear that you felt welcome from your very first visit and that Dr Afzal’s detailed approach helped you feel confident about your treatment. It’s fantastic that you’re so happy with the results of your dental care at Sutton Aesthetic Dentistry, and we look forward to welcoming you back in the new year for your next stage of treatment.
Fantastic experience: I went to Dr Afzal with extremely small, worn down and chipped teeth and left with the best smile I’ve ever had. I’d been nervous to get my teeth done as I was worried about them looking not natural, and Dr Afzal took the time to ensure I was happy with the outcome from the exact shade to shape of the teeth. I had 4 composite and 4 porcelain crowns which has completely transformed my smile whilst looking incredibly natural, I’ve had so many compliments since. The whole process was straightforward and really well communicated from my first consultation, Dr Afzal explained what to expect and answered any questions I had. The team were all lovely and I would highly recommend
Thank you so much, Josie, for your kind words and recommendation. We’re delighted that your combination treatment of 4 composite veneers and 4 porcelain crowns at Sutton Aesthetic Dentistry has completely transformed your smile while still looking beautifully natural. Dr Afzal always takes the time to ensure patients feel confident with every detail, from shade to shape, so it’s wonderful to hear you’re so happy with the outcome and receiving so many compliments. We really appreciate your feedback and are thrilled that your cosmetic dental treatment in Sutton Coldfield has given you the smile you’ve always wanted.
Fantastic experience: After a disappointing experience with my previous dentist in Morocco, I’m so relieved to have found such a skilled and caring professional. Dr Ali Faizan not only corrected the issues I had, but also made sure I felt comfortable and informed throughout the entire process. The treatment was thorough, precise, and pain-free. I’m extremely happy with the results and would highly recommend this dentist to anyone looking for excellent care!
Hi Faty,
Thank you for sharing your experience! We're so glad to hear that your smile makeover journey was tailored to your needs and that you're happy with the results. Providing personalised care is our top priority. We truly appreciate your recommendation for Birmingham dentistry!
Thank You
Sutton Aesthetic Dentistry
Fantastic experience: After being recommended by a friend I booked a consultation to start my smile makeover. From the get go the whole process was catered to my precise needs and can tell that the staff really care for your needs. Professional communication and the end result was brilliant. 100% Recommend to anyone.
Hi Jordan,
Thank you so much for sharing your experience! We're thrilled to hear that your smile makeover went smoothly and that our team was able to cater to your needs we look forward to continuing to seeong you next time at our dental clinic.
Thank You
Sutton Aesthetic Dentistry
Fantastic experience: Very good experience with Sutton aesthetic dentistry. Made me feel welcome from start to finish explained everything in great detail. I had my treatment with Dr omair Afzal and couldn’t recommend him more really knows his stuff! Thank you
Hi Dan,
Thank you for your kind words! Dr. Omair Afzal and the team appreciate your recommendation, and we're happy we could make you feel welcome. We look forward to seeing you again at our dental clinic!
Thank You
Sutton Aesthetic Dentistry
Fantastic experience: Dr Afzal did an amazing job with my invisalign and composure treatment. Followed the practice for 3 years before booking and I was not wrong to do so. At every step he explained the process and answered all my questions, response time on email was very fat and literally within 24 hours. The dental nurse was very lovely as well and reception were always happy to greet me and made everything feel seamless. Would definitely recommend. Love thefinalresult as it’s exactly what I wanted.
Hello Zulakha Hussain
Thank you Zulakha really appreciate your comments and super proud of your end result with the composite bonding :)
Thank You
Sutton Aesthetic Dentistry
Fantastic experience: I could not recommend dr Afzal enough, so happy with my teeth, very thorough and listens to every concern you have, built a plan specifically to me, explaining step by step what he will be doing. 10/10! If you want natural work done to enhance your smile, this is your guy!
Hi Hasina,
Thank you for your feedback!, We're thrilled to hear that you're happy with the results from Dr. Afzal. At our dental clinic, we strive to provide exceptional care and achieve the best outcomes for our patients
Thank You
Sutton Aesthetic Dentistry
Fantastic experience: I had some work done on my teeth from Faiza Ali. He was absolutely amazing. My teeth never looked better. He is professional, very thorough, attention to detail and a perfectionist. I get so many compliments since I had my teeth done. He goes beyond what you pay for. I’m so glad I finally found a dentist who I can trust. Mrs N Williams
Hi N. A Williams,
Thank you for your recommendation! We're glad to hear you had a great experience with Faiza AlQarni. Our team at Birmingham dentistry is committed to delivering excellent service and ensuring patient satisfaction.
Thank you again,
Sutton Aesthetic Dentistry
Fantastic experience: I had my teeth done here by Omair Afzal and i am in love with my teeth, i would 100% recommend , all staff very professional and such a lovely environment , made me feel at ease that i was in the right hands,i can’t stop smiling !!!
Hi Phoebe,
Thank you for your kind words. We appreciate your high recommendation and are delighted that you love the results from Dr. Omair Afzal. Our dental clinic is dedicated to providing top-quality care and achieving the smiles our patients love!
Thank You
Sutton Aesthetic Dentistry
Fantastic experience: Had a great experience with Sutton Aesthetic dentistry. Quality service throughout my Invisalign journey and very please with the outcome!! Cannot recommend them enough.
Hi Sophie,
Thank you for your feedback! We're happy to hear you had a great experience with our dental clinic. We appreciate your compliments towards our staff and their efforts to be welcoming and informative. We look forward to serving you again soon.
Thank You
Sutton Aesthetic Dentistry
Fantastic experience: I can’t recommend highly enough. I always hated my teeth and have been paranoid for as long as I can remember. I went to see Dr Afzal, and I knew there and then he was the dentist for me. The whole process was amazing from start to finish, and I am so happy with my final result. I have had so many compliments as well. If you are looking for a smile makeover, don’t bother with anyone else because you won’t get anyone as good as Sutton Aesthetic dentists. Thank you Dr Afzal for giving me back my confidence.
Hi Jolene,
Thank you for your recommendation! We're glad to hear that we could make your visit comfortable and easy at our Birmingham dentistry. It’s our goal to change the way our patients feel about dental care.
Thank You
Sutton Aesthetic Dentistry
Fantastic experience: I had my teeth done here at the beginning of April and felt so at ease from the minute I walked in to the dentist! From all of the staff all the way to Dr Omair Afzal I was completely comfortable to put all my trust in each of them! He has done a perfect job of my teeth, and it’s the best money I’ve ever spent on myself. Would recommend 10x over! So professional, calm and just a lovely environment. Thanks everyone at the dentist I couldn’t be more pleased! Annie
Hi Annie Mai
Thank you for the amazing review for our dental clinic. We're so glad you had a positive experience with Dr. Afzal and our team. We appreciate your trust and look forward to your next visit!
Thank You
Sutton Aesthetic Dentistry
Fantastic experience: I visited for 6x porcelain veneers. Dr Afzhal was meticulous in ensuring I got exactly what I wanted and needed when it came to my smile design, whitening, budget and my dental health. I was made to feel comfortable throughout all of my treatments, little to no pain/discomfort, all of the staff were highly professional - and the TV on the ceiling was a nice touch too. Although I had some issues with my temporary veneers (my fault), the practice were able to fit me in at short notice repeatedly to fix breakages without charge and never made me feel like it was an inconvenience. I now have the natural smile of my dreams, couldn't be happier with how my veneers turned out, I have no doubt it will do wonders for my confidence.
Hi Kellie,
It's great to hear about your satisfaction with the porcelain veneers you received at our clinic. Dr. Afzhal and the team are delighted that you're pleased with the results. Thank you for your kind words and for recommending our dental clinic!
Thank You
Sutton Aesthetic Dentistry
Fantastic experience: Over the moon with the treatment received. Dr Afzal is an amazing dentist. From consultation to having my smile finished I was made to feel welcome and reassured and multiple options discussed. My teeth are now better than I could have ever expected. I wouldn’t see anyone else from now on. Thanks Again Dr Afzal!
Hi Ellis,
Thank you for your positive feedback, and it was our pleasure to provide you with care at our dental clinic.
Thank You
Sutton Aesthetic Dentistry
Fantastic experience: Thank you to Dr Afzal and all of the dental team including friendly staff on reception. I had some overcrowding on my bottom teeth and required a tooth extraction and realignment I am chuffed with the end result. It’s a very smooth operation here no nonsense quickly in and out with appointments with professional guidance all the way through. Thanks again Luke.
Hi Luke,
A big thank you from Dr. Afzal and the entire dental team for your review. We're glad to have contributed positively to your dental health at our dental clinic. Your feedback is highly valued, and we look forward to your next visit.
Thank You
Sutton Aesthetic Dentistry
Fantastic experience: First class private dentist's
Hi Alan,
Thank you for describing us as a 'first class private dentist's.' We are honored by your review and committed to maintaining the high standards you expect. We appreciate your recognition and are here for any of your future dental needs.
Thank You
Sutton Aesthetic Dentistry
Fantastic experience: 5* service, very happy with the results. Highly recommend Dr Afzal and his team!
Hi Nathan,
Thank you for your 5-star review and for recommending our Birmingham dentistry services! We are delighted to hear that you are very happy with the results. We strive for excellence and your feedback is greatly appreciated.
Thank You
Sutton Aesthetic Dentistry
Fantastic experience: This is more than just a 5* review it’s a huge thank you for the care you’ve given me. My smile makeover was definitely not the easiest as the crowding I has was more than a regular case. At the beginning I snapped off brackets left right and centre, snapped wires etc. but the patience I was presented with was incredible. The team are really good at what they do and don’t worry if you have any questions as Michelle will answer anything in such detail. I chose this practice back in 2021 for its reviews after so many consultations around Birmingham and let me tell you it’s the best decision I made in my entire life, it was a lengthy process but worth every minute and penny. Thank you again Dr Omair, your hands work magic! I hope you take much pride in your work because it really is incredible.
Thank you so much for such nice work, definitely the best part of my day , my door is always open to you, and thank you for coming to see us. Dr Afzal
Fantastic experience: In love with my teeth I had done today, so happy with the procedure and overall service received. Definitely would recommend without a doubt.
Negative experience: Edit ** the treatment was not over 7 years ago. I was highlighting that I am disappointed with your attitude , your response has completely missed the point . Going forward I hope that you take the time to reflect on demeanour I don’t like to leave negative reviews but I feel deeply annoyed and frustrated following my appointment with DR Afzul. I had contacted the practice and shared concerns about my teeth being misaligned- I have had previous treatment with this dentist and was satisfied with my treatment at the time. However , in 2020 my bracket had broken and I was advised that I didn’t need any treatment. Trusting in his expertise I decided to leave it. Over time , my tooth has become slightly misaligned , and highlighted a bigger problem an overbite and slanted front teeth. I contacted the practice last week to inform of my concerns . I wasn’t expecting anything but possible solutions to the problem. However, Dr Afzul was stand offish from the minute I entered the room . I tried to explain my problem but this was met with defensiveness and if I’m honest complete and utter rudeness . If I recall , he said - ‘you’re asking to move the goal past . It’s like asking for taxi Birmingham and then changing it to London’ ( very unnecessary) All I wanted was support and understanding for my concerns. He left the room mid consultation and on return ,continued to accuse me of moving the goal post and that the concerns I had were not highlighted as part of my initial treatment plan. I explained that given I was not the expert I would not of known this was a problem and that would have been his responsibility to highlight. He eventually offered advice and then told me to get a second opinion . I wouldn’t mind if this were free treatment, but if I’m paying for a service I have every right to raise a concern. As someone working with the general public . I am hoping this is not his communication style because I left feeling deflated and invalidated I am sharing this in hope that Dr Afzul will take time to reflect on his professionalism, because this unacceptable.
Unfortunately, to protect your confidentiality, we are unable to answer your points relating to your specific experience on this forum. Your treament was carried out over 7 years ago and comepleted to your satisfaction. We did see you at the practice last week and can only apolguise as we do not feel we can meet your expectations on this occasion.
Retainers can fracture over time in any patient and regular montoring and maintaince will always be needed. We did not charge to see you rceently as a gesture of goodwill.
Best Wishes
Dr Omair Afzal
Fantastic experience: I went to Dr Afzal for a total smile transformation and I can honestly say from start to finish the service and care I received was second to none. I had tooth extraction, fixed metal braces, whitening and composite bonding. The whole process was explained in detail at every step. Dr Afzal was not only very respectful to me he was also very kind to his dental nurse which was nice to hear. She was also very caring to me throughout the process. I felt that time and care was taken to achieve the look I wanted and I am blown away by the results. Also a special thanks to Michelle the dental receptionist for making everything run so smoothly very efficient and friendly. I would rate this dental practice 10/10 and would highly recommend anyone to attend for all your dental needs. Thanks again for everything Emma
Hi Emma,
It's fantastic to hear about your positive experience with Dr. Afzal and the smile transformation you received. We're so glad you chose us for your dental treatment and that you're thrilled with the outcome. Thank you for trusting us with your smile!
Thank You
Sutton Aesthetic Dentistry
Fantastic experience: Just completed my treatment with Dr Ali and his team to have a dental bridge fitted, and have to say I am delighted with the results. Everything is explained in detail about what's happening including costs. Thanks again for everything Adrian
Hi Adrian,
Congratulations on completing your treatment with Dr. Ali and his team! We are pleased to have been part of your journey and glad that you're satisfied with the results. Thank you for choosing our Birmingham dentistry services.
Thank You
Sutton Aesthetic Dentistry
Fantastic experience: Perfect everytime!
Fantastic experience: Thanks to the team at Sutton Aesthetic Dentistry for a super job on straightening my front tooth, it was sorted in no time . All the staff are friendly and approachable
Negative experience: The receptionist was really snotty with me on the phone. I explained that I was meant to book at Mere Green Dental, but their website sent me to this page without stating that it was at a completely different address and with a different company. Therefore, I could not get to this appointment. The receptionist stated that I could not get a refund or reschedule my appointment and asked if that was okay? Not that I have a choice... Therefore, I have wasted £44 to get nothing but a bad mood. Thank you for your great work.
We do always send out reminder emails and i can see yours was sent. It contains the addess of the practice, its a shame that this an oversight. If you can call the practice and ask to speak to Dr Afzal I can arrange a refund for any payment made. Many thanks
Negative experience: Went to this dentist last year, as I had a dead front tooth. The dentist said they only treatment was a veneer. When I said I didn’t want that he was very dismissive. I went to another dentist who has whitened my tooth, I am very happy with the result for a fraction of the cost. Make sure you go for a second opinion if your not happy with the treatment offered.
Please can you contact the practice to discuss this further as I cannot find your records on out system as a registered patient. Kind regards Sutton Aesthetic Dentistry
Fantastic experience: Second dental implant carried out by Dr Omar Afzal and his excellent team , can’t thank them enough , well worth the wait to have it done right.
Fantastic experience: 5 star! Amazing experience since the start, made me feel at ease throughout & went above & beyond to make sure I was happy! All the staff are so friendly & make you feel so welcome. Would highly recommend! Thank you so much
Fantastic experience: Wow! I was so unsure about having composite veneers but after having it done I would recommend it to anyone! Everyone is so friendly and welcoming. Dr Omair was excellent with me and explained everything to me every step of the way. Such an easy and professional process and my new teeth look great
Fantastic experience: I am so so happy with the results of my teeth !! Huge thank you to Dr Omair Afzal. You’re amazing at what you do! And to the receptionist, who is so friendly and lovely.
Fantastic experience: So so happy with my new teeth! Dr Fazian Ali worked wonders on my teeth! Had the best experience, would highly recommend Sutton Aesthetic Dental to everyone! Thankyou so much
Fantastic experience: Can’t recommend Sutton Coldfield aesthetic dentist enough! I had composite bonding done by Dr Omair Afzal, He did such an amazing job my teeth have never looked this perfect and natural. Will definitely be going back in the future for any dental work!!
Fantastic experience: Had yet another crown done today. Excellent fit and colour match. Great dentist and nurse plus really friendly and professional as always receptionist, Michelle. Karen
Fantastic experience: All the staff at Sutton Aesthetics were so accommodating and professional. The whole process was so smooth from start to finish. I had my first consultation in October and had my new smile by December! At my original consultation I was slightly apprehensive about getting cosmetic work done but the explanation of how the aesthetic work is carried out made me feel really comfortable. Dr Faizan made me feel at ease throughout my whole procedure and I’m so happy I went through with getting the work done. My new smile is perfect I couldn’t recommend a better dentist!
Fantastic experience: Over the moon with the work that has been done on my teeth. It's been a life changing experience for me in such a short amount of time I just wish I had done it sooner. Everyone is so helpful and friendly at the practice I would 100% recommend ... thank you for everything!!!
Fantastic experience: Love my experience here, staff were great and did a great job. Dr Afzal is so patient and always pleasant.
Negative experience: Around 18 months ago I got my brace removed and the results was perfect. It is advised to wear your retainer 24/7 for 6 months and then just at night permanently. (Which I did) Obviously the retainers are plastic and will not last forever so it was not long before I ordered 2 more sets. The first 2 sets was fine but the 3rd set I felt was just ill fitting, there is a sizeable gap at the back and slightly rock back and forth. I rang the practice to inform them and spoke to a lovely women who told me that I just needed to get used to them and go back to wearing them 24/7 again. My teeth have moved (very slightly) back to original position. I emailed the practice to express concern and they did get straight back in contact to book a review appointment. Upon that appointment Dr Omair Afzul was terribly rude and dismissive, he seemed jumped up and defensive. (Which his not usually like maybe he was having a off day) Before I could even show him how the retainers fit he told me that them being loose was not a possibility! He went on to say ‘if they was made off the original scan then your teeth would not move’ However they infact was made from my original scan!! He suggested fitting another brace or getting ALL of my front teeth wrapped. I of course do not want that expense when I could just get a correct fitting retainer at the cost of £95. I have suggested for them to provide me with the scans (at cost if need be) and I can order the retainers else wear. Also I can get a second opinion on how the retainer fits. If Dr Omair Afzul is confident in his decision then I can not see this being a problem. I understand this is a small business and would never post negative reviews if I did not feel strongly about it. I am happy to provide any updates from when I get my second opinion even if I wrong about the retainer. I’m just disappointed in Dr Omair Afzul terrible attitude towards me.
Fantastic experience: The whole team are so friendly, professional and helpful. They completely changed my teeth within one year, and gave me my confidence back! The whole process from start to finish was easy and smooth, and they made me comfortable the whole way through. I can't recommend this dentist enough for cosmetic dental work and straightening! Always so helpful and and quick too, thank you so much to Dr Afzal, Laura, Michelle and the whole team!
Fantastic experience: An amazing dentistry with superb services. The receptionists are always very welcoming and the team as a whole is very professional. I had top and bottom metal braces and the results turned out great. Thank you Dr. Omair Afzal and Mrs Laura for the excellent experience and excellent outcome.
Fantastic experience: Today I had the absolute pleasure of getting composite bonding done on my top 8 teeth. I personally couldn’t recommend the team enough, the work and effort they put in is amazing and they always look to go above and beyond with each and every customer. Highly recommend and will certainly be going back for future work.
Fantastic experience: The service and advise from start to finish was amazing. I am so happy with my new set of upper teeth/veneers. I look forward to the after care and further treatment to improving my smile with aesthetic dentistry. I woukd highly recommend the team here so much . Thank you all so much.
Fantastic experience: Absolutely professional Dr Faizan, couldn't thank him enough for my "little" smile makeover. I'm so happy I found Sutton Aesthetic Dentistry just before my wedding, now I'll be able to smile!
Negative experience: Not really someone who leaves reviews but I must say the receptionist who works there is a piece of work. Absolute hostile woman, never smiles and makes me uncomfortable every time I go there for appointments. Honestly I’m not quite sure how she gets away with treating paying customers like that. Definitely never going back there!
Dear Sameia , as the practice owner I take all complaints seriously,
As I cannot find the name in the database, I would be grateful if you could contact me via email to discuss this futher. Please use [email protected] many thanks Dr Afzal
Fantastic experience: Just finished my treatment here having teeth whitening & 6 composite veneers & wow!!! I’m so impressed. They look insane & I couldn’t be happier with how they have turned out. The staff at this dentist are also all really pleasant from the lovely receptionist to the staff in treatment.. it was a very welcoming place. Would recommend to anyone!!!
Fantastic experience: I have to commend Dr Afzal and the team at Sutton Dentistry for the utmost professionalism from the very beginning to the end of my dental journey. I had 6 porcelain veneers and whitening and the result is phenomenal. I was made aware of every single step of the process and costings along the way and was confident to put complete faith in Dr Afzal. I cannot thank you enough! If you are considering some aesthetic dental work, this is the place to go! Best thing I have invested in! Thank you again you really are fabulous
Fantastic experience: Fantastic from start to finish. Thank you Omair and the team! Faultless :)
Fantastic experience: Michelle, the receptionist, was absolutely amazing, she made the process so easy!
Fantastic experience: Dr Omar Adzal was fantastic and professional. Love my results
Fantastic experience: Dr Afzal & his team are wonderful, very friendly & professional. I had composite veneers a couple of days ago & I haven’t stopped smiling they look amazing. I would highly recommend this Dentistry, you won’t be disappointed Thank you to Dr Afzal for giving me the confidence to smile x
Negative experience: I was interested in having composite bonding and whitening from Sutton Aesthetic Dentistry. The initial consultation was just a quick chat. I relocated to London shortly after my consultation and therefore requested if I could reschedule my appointment for whitening to an appointment for just the composite bonding, as it made sense to have my teeth whitened closer to home. I still wanted to come to Sutton Aesthetic Dentistry for my cosmetic bonding. I was told by the receptionist that she was going on leave but my appointment would be cancelled, so I wouldn't lose my deposit and upon her return, she would get back in touch with me after speaking to my dentist. She even reiterated this before we got off the call. She never got back in touch. When I called Sutton Aesthetic Dentistry to follow-up, I was told my deposit was non-refundable and asked if I wanted to book another appointment. For what? It was clear the receptionist didn't speak to my dentist as she gave me no feedback whatsoever. Most practises take a deposit to ensure the client attends the appointment and that deposit is then used towards their future treatment(s). There are far better practises out there with far better customer service. I've just booked my bonding in with another dentist in Milton Keynes (Smile Rooms) and it was a entirely different experience. Friendly, kind, professional receptionists with wonderful customer service and my new dentist actually examined my smile and suggested advice/information on how I can achieve what I want and maintain it. Edit: I actually booked two appointments with this practice. The first was online and I missed the appointment, therefore, I totally understand the need to keep my intial deposit. The second appointment was booked via the receptionist, Michelle and I paid a £30 deposit again. I wouldn't have a problem with paying even a £50 deposit, refundable or not IF better customer service was provided. I basically paid £60 and drove 2 hours for nothing.
Dear Alexandria Apologies the customer service has not met your expectations. The terms and conditions are made clear on booking the appointment online. The practice did not book this initial consultation for you as this was done online. Consultation fees are non refundable, and this is advised on booking on the first page of the online booking system. Best Wishes Dr Afzal (Complaints Manager)
Negative experience: The lady behind the front seat is the rudest most arrogant woman I’ve ever met even over the phone she is arrogant
Apologies for the bad experience, However I cannot find you as a patient on our system to look in to the matter. Please can you contact the practice manager to help resolve your matter.
Fantastic experience: Just finished with my braces treatment 2 weeks ago and I wasn’t happy with my results and oh my God they were soooo patient with me and fixed the issue I was bothered about. They are very nice people will definitely recommend my friends also I’ll miss going there for my appointments :( Thanks to them now I can smile confidently!
Fantastic experience: I had my treatment completed today from the team at Sutton aesthetics dentist and I’ am so happy with the results I originally chose this dentist as my partner also had cosmetic bonding done and I was so pleased with his I had to have mine done an I’m so glad I did Thankyou so much
Negative experience: Management should get rid of this rude and unhelpful receptionist I spoke with today. She wasnt even bother to find out why my parner is not coming up in system, instead repeated saying hes not a patient for this practice even hes been there more than once. Wont recommend anyone for this place anymore and will be changing dentist for my family.
Apologies for the bad experience, However I cannot find you as a patient with your user name here on our system to look in to the matter. Please can you contact the practice manager to help resolve your matter.
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Birmingham Dental Excellence - Cosmetic, Implant & Reconstructive Dentistry
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