Westmount Dental Middlesbrough

Fantastic experience: Jess was really great in answering all my questions so the whole process is very easily understood. I’m looking forward to my next appointment in a journey to receiving composites. Thanks!

Fantastic experience: Jessica was very helpful in explaining what options they offered, how they work and next steps. Definitely recommend

Fantastic experience: Excellent consultation and excellent customer care

Fantastic experience: I came to westmount dental for composite bonding as my own dentist were not listening to my insecurities, i have anxiety and it took alot for me to finally get the work done i knew i needed and wanted so i ventured out looking at reviews online and recommendations. Dr Zeeshan Abbas and my nurse put me at ease every appointment, they explained in detail everything making sure I was comfortable and understood. It's been a long time since I have been able to smile with my children or husband in family photos with my teeth. I feel like a new person and honestly can not thank them enough. I would recommend to anyone and I have already recommended family and friends too. Thankyou!

Fantastic experience: I had my first appointment with Lakshmi and Jane last week. I’m not normally worried about going to the dentist but recently I’ve found a scale and polish very stressful. I told Lakshmi about my concerns and she listened patiently. As a result I had a very good scale and polish which felt clean and fresh. Jane was also very nice and they worked very well together. In the future I would have no worries about being treated by Lakshmi and Jane.

Fantastic experience: Went along today for two appointments. One with Charlotte who was amazing she gave me good advice and her assistant went beyond and found me a perfect tooth brush online couldn't fault their services. I then went on to see the hygienist Lakshmi and Jane who both made me utterly comfortable. I was a bit worried about sensitivity they assured me I'd be fine and I was amazing treatment from both would absolutely recommend all these ladies at westmount dental. Unbelievable service.

Fantastic experience: Great all round experience with Dr Abbas (Zeeshan). He explained everything very well, put me at ease and conducted the treatment with a lot of care.

Fantastic experience: Dr. Zeeshan Abbas, best dentist around!! As someone in their mid 30's who's moved around a lot for work I've been treated by many dentists. I was recommended to Westmount Dental by a friend. As soon as I arrived I was welcomed by a friendly receptionist. Within minutes I was welcomed by an even friendlier dentist. Zeeshan straight away put me at ease and clearly explained my gum and teeth health like no other dentist had previously, pointing out I had sign of teeth grinding and that I should wear a mouth guard at night. I was blown away by his swift yet detailed assessment. A very pleasant experience. Even when I move again I'll make sure to book my next dental appointment around my next trip up to Boro.

Negative experience: My experience of Westmount is that they are a money-driven, misleading company that wasted my time and energy. I joined in October 2024 and after two visits, I cancelled my plan in December 2024. Requests for refund were ignored. I followed their complaints procedure outlining the issues and providing evidence. They were anticipated to reply within 14 working days, which they did not. A follow-up was ignored. Following consultation with the Dental Complaints Service, I contemplated instigating a Small Claims Court procedure, but before doing so I thought I’d call and communicate my intention. They responded and partially refunded me (about two months after my original request). I was not happy with the outcome but at this stage had have enough and decided to report their shortcomings to Care Quality Commission and draw a line. Below I outline the issues I experienced: - Increase of prices within the 2 months I joined without notification or warning (e.g., routine hygiene treatment from £67 to £85); - Claims that the initial consultation entails a 45 min thorough examination. My examination lasted no more than 10 min; - Claims that the routine hygienist appointment lasts approximately 30 min. On the day of my appointment, they would deliver a 20 min treatment as the 30 min treatment incurred additional costs which were not communicated at the outset. As a result of this, I refused the treatment; - Inability by the receptionists to answer my basic questions (e.g., questions related to the fees they charge); - Phenomenal unresponsiveness to emails. Almost every email I sent required at least one follow-up for a reply. - Unfit-for-purpose complaints procedure. They did not follow their own guidelines. They did not reply within 14 working days, and several follow-ups were required to get them engage with me.

Fantastic experience: I brought my elderly parents for their first appointment today with Charlotte, couldn’t be happier with the treatment they both had and staff being sympathetic to our situation with Dad’s Dementia and lack of mobility. Other patients in the waiting room were super friendly and understanding as were admin staff, thanks ☺️

Fantastic experience: My mother in law was made very welcome. She was completely at ease. The receptionists, dentist and dental nurse were charming and professional.

Negative experience: Imagine calling a dentist and not getting through for 40 minutes. Had to give up, simply not acceptable.

Negative experience: I have been a patient at this practice for a number of years but since it has been taken over by Westmount Dental the level of service has dropped significantly. I have had several appointments cancelled by them. The last time I managed to see a dentist was December last year. I had a regular checkup booked for June 2024 which was cancelled by them and rescheduled for December 2024. Like all of their NHS patients I have received a letter stating they will no longer be able to offer NHS dental services but anyone with a scheduled appointment in the next 3 months would still be able to attend and complete an appointment under the NHS fee system. Today I received a call from them to say that surprise, surprise this appointment has now been cancelled!! I question their ‘dedication to providing high quality NHS dental services’ as stated in their letter and believe they are only interested in private patients and the revenue they bring. I will not be taking up their offer of private dental membership and will be taking my custom elsewhere.

Negative experience: It would be of normal practice to mention how mich my treatment was going to be before i have it . Was charged £79on arrival and was told that there could be a little more to pay after the treatment(take out a tooth not even 5 minutes) after which i was told to pay£125 more - that in my books is more than a little more actually double more than I already paid all in all £204 to pull a tooth out that was my pension all gone for that week. I have contributed over 50 years towards my state pension and now i am expected to pay these prices for dental treatment total disgrace

Negative experience: Disappointed It was a great dental practice but recently someone from reception is not a right person, she don't offer any appointments on the day if you called 8am for the emergency appointment and while you are on the phone with her she hangs up the phone, so rude. An hour later I called again and the other receptionist offered me a appointment. I got 2 appointments on that day, and I called yesterday, the same happened, denied to offer the appointment and 2nd time I called she hung up the phone and today I called 1 hour wait in the queue, is this place is a dental practice or London hospital which took that long to answer the phone and didn't get any emergency appointments, suffered with a lot of terrible toothache past 3 days and I told them I have a 1 special need child who I need to look after 24/7 but still didn't get any appointments. Very disappointing

Fantastic experience: Fortunately I managed to get an emergency same day appointment to repair a filling. Staff were efficient and informative. My dentist was very knowledgeable explaining options as well as booking in a further appointment. Excellent service thank you

Negative experience: Was always a great dentist surgery, unfortunately, much like everyone else, being kicked out of the surgery including our kids in favour of private patients has proved to be a poor decision! Unfortunately for them, I will be taking my custom elsewhere...

Fantastic experience: Charlotte is amazing. Made Vinnie feel at ease and enjoy his experience at dentist.The staff were brilliant when we called to obtain emergency appt. Thank you very much

Fantastic experience: All very good from reception to dentist very friendly but professionally treated I appreciate that I got same day appointment

Negative experience: Quality of service has dropped dramatically. Advised about tooth removal and options only then to be told the next time I went that they weren’t available and will have a gap in my teeth. Changed appointments with any notification to then cancel all together. Not the same friendly practice I was used to.

Negative experience: Where do I start! Impossible to get a simple check up as no nhs dentists available . Practice manager very unhelpful complaints procedure non existent. Try to push private dental care but no nhs service whatsoever

Negative experience: An absolutely appalling dental surgery. I've had a few dentists here and they've never been as good as the one where I used to live (Redcar). They have misdiagnosed problems I had, leading to teeth being removed. They frequently cancelled appointments and made you ring to rearrange only to cancel again. When you finally get an appointment they are usually quite abrupt, always either trying to get you out of the room to move on to the next patient, or trying to upsell you. Personally I would avoid this practice and try elsewhere.

Negative experience: After being a patient with them for 15 years received a letter stating no NHS work is being offered anymore. Feel very let down, have always had good treatment there until recently when a large number of staff left following a take over. My newly assigned dentist told me that I needed my gums cutting off and stitched back on again. Feels like they are now just concerned with aesthetics and making money, what a shame that somewhere that had such a good reputation is now turning it’s back on NHS patients.

Positive experience: 26th September 2024. NHS check up appointment with new dentist Charlotte. I am nervous patient and she really made me feel comfortable. Thank you Charlotte. On leaving I asked if I should make next appointment but was told I would receive notification in 5 months inviting me to make an appointment. So I thought, new system. No! 2 days later received letter saying NHS dental service no longer available !!!! Offered me £19.95 a month for basic package = £239.76 per year for 2 x check ups and edging bets on needing further treatment. I think not !!! Having said all this, I think West Mount are under NHS contract April - April so believe I'm entitled to another check up on 26th March 2025. Looking forward to West Mount response. Cathleen Hewett

Fantastic experience: The staff today were amazing today as always. Always feel at ease and comfortable here thank you so much for all your help

Fantastic experience: Appointment this morning for a check up staff friendly and polite. Clean and tidy keep up your hard work

Fantastic experience: On arrival the reception staff were very friendly. I didn’t wait too long for my appointment. I felt that my routine check up was very thorough.

Fantastic experience: I had my appointment with Hannah, she is really lovely and made me feel so much more at ease and comfortable

Fantastic experience: Great service made to feel very comfortable and at ease zeeshan an rachel Well-done guys xx

Fantastic experience: Great supportive and friendly staff all round. Welcomed with a smile and my procedure was explained prior to my treatment.

Fantastic experience: Charlotte is very friendly & makes you feel comfortable & puts any doubts to the back of your mind

Fantastic experience: Dr zeeshan was amazing like always. Always welcoming, respectful, and explains everything. I’m half way through now but Looking forward to complete my teeth journey with him.

Negative experience: Withheld Xrays Deliberatly. I engaged Westmount to do Xrays for me, when they realised afterwards that I wasn't using them to do the work and I was going to Turkey they deliberately and maliciously withheld my Xrays by claiming they need a working week to process them. We had to cancel our appointment in Turkey due to pure lazy spite.

Fantastic experience: Great experience at my initial appointment in the Middlesbrough practice. Sebastian Wilkins (dentist) was very friendly and explained in detail exactly what treatment I needed, two extractions and the hygienist. Scans and x-rays were taken while I was in the chair and the images where also sent to my email address. A far better experience than my initial appointment I had at well known Billingham Dental Practice (who never replied to my email or followed up to start treatment) and far better prices too, so I totally recommend Westmount to anyone looking for a dentist. I forgot to add that I am a nervous patient and had anxiety about the extractions but once again I was put at ease and the procedure was over in 15 mins with needles (can't believe I actually didn't go through with sedation as with all my previous dental work, with another practice) A fantastic service and so happy I chose Westmount.

Fantastic experience: After 2 extractions this morning I'll never be nervous about visiting the dentist again .thanks to Charlotte my dentist, and her assistant Jane. They made me feel so much at ease ,at one point all 3 of us were laughing. Although I nearly broke Jane's hand from squeezing it ,even though I never felt a thing . Thank you both so much for making me feel so much at ease .I'll be popping in with those chocolates I promised you both .

Fantastic experience: I recently had to have an extraction, Zeeshan was amazing. I didn't feel any pain at all,he was very nice and stopped me from being nervous. Thankyou.x

Fantastic experience: Highly recommend Westmount!!! Zeeshan is an amazing dentist who has always taken care of me and eased any anxieties with the help of his fantastic assistant! Also aspecial shout-out to the wonderful reception staff who are the kindest and most accommodating around :)

Fantastic experience: Excellent as always. Great advice and very friendly. My children enjoy their visit to the dentist which makes things much easier for me. Thank you.

Fantastic experience: Very lovely welcome on my arrival. My questions at reception were clearly answered, didn't feel rushed at all. Very positive experience with Dr Zeeshan. Everything explained clearly. Back at reception, staff very helpful. Thank you.

Fantastic experience: The dentist was lovely with our young son, he is definitely becoming more confident at each visit. Staff are all very helpful and welcoming.

Fantastic experience: The reminder system is excellent, both phone and email. Receptionists are efficient both before and after the appointments. Waiting area is too clinical. Has no soul. Treatment staff,especially Charlotte are excellent. In general a very good experience. Thank you.

Fantastic experience: Always feel comfortable with Charlotte and her assistant . Very experienced and with a good bedside manner.

Fantastic experience: Absolutely amazing experience Victoria the hygenist as always! Very efficient and informative how I can floss and clean my teeth better. Very happy! Would recommend *****

Fantastic experience: Hi, just like to say how comfortable my appointment was today,with Katie and Jane. They explained everything and touched on a lot of do's and don't, so thank you. Kevin Johnson.

Fantastic experience: I had an initial consultation with Seb, I wanted composite bonding as I didn’t feel confident in smiling. I didn’t feel confident in smiling due to having gaps between my teeth and they weren’t 100% straight which I wanted. Seb and the young lady who was working with gave me all the information I needed, I was confident in their abilities so I booked the next step. I booked for home teeth whitening then then I had my upper arch composite bonded and I’m really happy with the results and it’s give me more confidence in myself and smiling. I would definitely recommend Westmount Dental, I’ve already got mates booking appointments. I would also like to thank Seb for everything ☺️

Fantastic experience: Perfect service I say, was shown what needs to be done and now I just need to do the next stage, but thanks again guys 10/10

Fantastic experience: Very long wait for check up . 8 weeks wait for treatment don’t know if this is normal . Cannot fault dentists at all excellent treatment when you get it

Fantastic experience: Appointment was on time Mr Abbas was thorough and attentive with the check up. We are very happy with the service Mr Abbas provides.

Fantastic experience: Managed to get a same day Emergency Appointment, all staff at the practice were friendly and professional and was well looked after by dentist who was very attentive and provided after care advice. Very happy with whole experience.

Fantastic experience: Very good. My sons filling had fallen out he was seen the day I called. Prevention is the best thing. Didn't want his tooth to deteriorate. The dentist was very efficient, kind and friendly. Thank you.

Fantastic experience: I have been haveing dental procedures with westmount practice would recommend I haven't felt a thing so far saief my dentist is so efficient and careing can't wait for end result x

Fantastic experience: The dentist that we seen today was really polite and friendly she gave good advice to my son on making sure he brushes the gum line to keep his gums and teeth healthy. She asked Liam if he had any questions and if he had any problems with his teeth to come back and get it checked. Lovely clean modern dentist room, pleased with the visit today.

Fantastic experience: Our family dentist zee is brilliant always been patient and friendly with my son who has autism he's always made him feel comfortable and at ease it was always a task to get him to the dentist but now he loves going thanks to him so thank you

Fantastic experience: I had a emergency for my son, the dentist was absolutely brilliant I couldn't praise her enough! She was brilliant with him and made sure he left without been in pain anymore I just wish they had spaces so as a family we could join!

Positive experience: Would av been nice to be informed that it should av been 3 months before I needed to go to turn up and be told I didn't needed to be seen someone could else could have benefitted from my appointment

Fantastic experience: Charlotte, my Dentist, is very professional and friendly and takes the time to make you feel at ease. I had a couple of fillings and they look so natural

Fantastic experience: Excellent service front dentist, no treatment needed but discussed options for the future. Upon arrival my paperwork was incomplete/not received? I filled it out online a few days before I attended my appointment - then I had to fill it all out again ( luckily I had the paperwork with me)

Positive experience: Just had a filling but I will need to see the dentist again due to the filling been sharp at the back, I work 9 till half 3 tomorrow but go on holiday on Sunday. Can this be sorted before I go away please

Fantastic experience: My Hygienist Victoria is simply superb, highly professional, respectful and brilliant. Fabulous results after the treatment

Fantastic experience: Best dentist I have ever been to. Makes me feel very welcome and comfortable and is very reassuring when I feel anxious. Very professional would highly recommend.

Fantastic experience: The team were friendly from reception until I got to the chair! Explained my treatment to me in detail and how it will be implemented and gave me confidence moving forward. The end product is exactly what I imagined and the whole process was quick and easy with no pain or discomfort

Fantastic experience: Very good Dental Practice. Staff always friendly and pleasant. First class Dentists

Fantastic experience: Professional service from all the staff. I would recommend this practice. I have been at this practice for sometime now but unfortunately I just been told (in May 2024) my next appointment (October 2024) has been cancelled, not so great service!

Fantastic experience: I had a checkup with Jodie. She is so thorough and fully explains what she is doing and why she is doing it. She gave advice based on my lifestyle and explained my different options regarding the treatment I needed. I feel totally comfortable and confident with Jodie, she’s probably the best dentist I’ve ever seen!

Positive experience: Service provided by the dentist was a routine check up which lasted less than 2 minutes and I was charged £26.80 which had gone up £3 since visiting 6 months ago

Fantastic experience: Got same-day appointment for emergency treatment.The dentist was so lovely and explained options for me. Excellent care from her, and kindness from her dental nurse,when I had "a bit of a wobble".

Fantastic experience: Dentist Charlotte showed care and compassion towards my elderly mother during a routine check up. My mother was a little anxious and Charlotte spent lots of time giving reassurance with kindness.

Fantastic experience: After a very painful & worrying few weeks. I was so relieved to be treated by Dr Abbas and his assistant to remove a really stubborn back tooth. They were both very professional and always had my well being as a priority. Well done Westmount.

Fantastic experience: Please offer Jodie a massive payrise she is the best dentist I've had in 60 years. Dont let her leave she must be an asset to the team

Fantastic experience: Excellent service from both reception and dentist when I needed emergency treatment. As a long term patient of 40 yrs (and firm believer in the NHS) I'm just so sad that my dentist is leaving the NHS and I may not get another one.

Fantastic experience: I was able to get an emergency appointment, luckily they had a cancellation. I did not need any treatment, and the dentist fully explained the reason behind my problem, which helped me understand and also allayed my concerns

Fantastic experience: Charlotte was very pleasant & welcoming. She asked me about any issues I’ve had & my routine for brushing & flossing. I had a full check up along with a clean of a few teeth which was needed. I also had x rays of my teeth which Charlotte discussed with me afterwards. The whole visit was pleasant from checking in at reception to leaving & my appointment was on time.

Fantastic experience: Very helpful during telephone call, reception staff in person and overall was happy with the plan moving forward.

Fantastic experience: Visited my dentist today with a problem tooth l would like to thank her so much for her patience and the brilliant job she did,lm delighted with the result.

Fantastic experience: I had the opportunity to meet Mr Sebastian Wilkins on the 22/4/24 for the first time for a consultation. He was very polite and very professional and made me aware of all the options open to me for which procedure I decide to take. I was very impressed with the whole setup many thanks Terry Robinson

Fantastic experience: Absolutely amazing so kind and friendly and they actually care and don’t just be rough and hurt you on purpose they are careful with everything they do and absolutely amazing results

Positive experience: Lovely lady saw me this morning. Unfortunately she wasnt well so couldnt finish the appointment (i hope she is ok). I wasnt sure what my appointment today was for as i previous thought it was for fillings as i needed to be numb but when i questioned with receptionist when they originally rang to rearrange appt she ensured me i didnt need fillings, yet when i arrived it was for fillings. Overall though it is a brilliant dental surgery. I feel my family gets very well looked after.

Fantastic experience: Very professional and friendly staff,Made me feel completely at ease,I was more than happy with the service they provided.

Fantastic experience: Great dental practice. Very friendly and welcoming. Jodie is fantastic - very helpful, knowledgeable and understanding if you are anxious etc. highly recommended.

Fantastic experience: I was very nervous about having a tooth out but it was honestly pain-free. Now I've had a bridge fitted, I feel much happier. Very satisfied patient.

Fantastic experience: I have been with the practice for more than 5 years and in all this time I have found the service to be excellent. The receptionists could not be more helpful and welcoming and the dentists always provide excellent treatments. They make me feel me special as a patient and I would always recommend them to family and friends.

Fantastic experience: The new dentist Charlotte was really friendly, welcoming and explained everything so well. Puts a nervous visitor at rest and feel valued and at ease.

Fantastic experience: Great service, quick and polite. Dentist (Rachel) has an excellent, calm and respectful dentists manner.

Fantastic experience: Still 5 star rating from me again. Visited today and the service provided was excellent. Ladies at the reception keep up the good work, continue being kind. Thank you for today.

Fantastic experience: Called this morning at 8am as I had really painful toothache. Got an emergency appointment at 2 pm the same day. By 2.15pm the tooth had been extracted and I was on my way home. Can't thank the receptionists and dentist enough. They always go above and beyond.

Fantastic experience: I have been with previous practice for years before Westmount Dental took over this is my second visit with Westmount and I was very pleased with the service I received from text receptionist dental nurse and Dentist really lovely welcoming staff Thank You

Positive experience: I would of given 5 star rating, reduction was due to initial appointments for next 6mth check-up kept changing which then became a 9 to 10mth check-up. The dentist and assistant were very friendly.

Fantastic experience: Reception staff extremely helpful in organising an emergency appointment. Problem quickly identified and treatment organised. Thanks everyone.

Fantastic experience: Very pleased with my visit, helped me with all my questions. Was very welcoming and made me feel less nervous.

Fantastic experience: Fantastic , Friendly service! Nothing is too much trouble the reception girls will help wherever possible. My Dentist Zeeshan is fantastic always has me at ease and explains everything before any dental work. Overall a brilliant dentists. I wouldn’t hesitate to join the team.

Fantastic experience: Pleasant visit. Reception staff chatty good to talk to. Same dentist as 12 months ago. Seems very professional, but at the same time easy to talk to.

Fantastic experience: Today was my first time visiting Westmount Dental practise. I was very pleased with the outcome of my visit. The dentist I saw was amazing, he explained everything thoroughly & was very caring & considerate. I was very anxious about having a tooth extraction but he made me feel at ease & talked me through everything with a caring & compassionate nature.

Fantastic experience: Brilliant experience. Made to feel at ease. Charlotte was very thorough and explained things as she did my check up. Thank you

Fantastic experience: Got in same day for emergency appointment when a front filling fell out and left a gaping gap in my front teeth. Had a different dentist and she was lovely. I’m always very nervous but she put me at ease and she did my check up there and then. This saved me coming back for my booked appointment in a couple of weeks (& also so it came under my Band 2 treatment cost). Excellent service thank you

Fantastic experience: I was greeted promptly and warmly at reception by Alex. I was seen for a check up with Charlotte, she was professional, thorough and on time. I had some problems with filling out the forms prior to the appointment but eventually managed using the link on the final reminder text.

Fantastic experience: Amazing made my little boy feel comfortable she was lovely with both of us only thing I say is my son got cerebral palsy and found the stairs a little difficult witch there were amazing helping

Fantastic experience: Today was THE 1st time I've *enjoyed* seeing a dentist. Dr Seb Wilkins was simply fantastic. And he actually made me feel good about my teeth. Hopefully NOW I can lose my fear of the dentist and go for regular check ups. I was a very nervous patient and Dr Seb put me right at ease. I cannot recommend this guy enough. Thank you.

Fantastic experience: Friendly reception staff. Emergency appointment made quickly on the day we called. Filling was repaired and a happy child. Thank you to Westmount Dental Middlesbrough

Fantastic experience: Very polite staff very welcoming couldn’t fault receptionist. Dentist as always professional and advice always appreciated

Fantastic experience: Love my dentist, she knows what im like with anxiety and talks me through everything before she does it cant recommend her enough even though i forget her name all the time, she has the room next to the girls on reception