MyHealthcare Clinic - Fulham
Information about MyHealthcare Clinic - Fulham
SW6 1AY, London
Opening hours
- sunday: (closed)
- monday: 8h-20h
- tuesday: 8h-18h
- wednesday: 8h-18h
- thursday: 8h-18h
- friday: 8h-18h
- saturday: 9h-15h
Innovative private healthcare clinic in Fulham, London. Invest in a healthier future with MyHealthcare Clinic, where individual patients are treated with individual care. See your preferred private doctors, private dentists and specialists in London with same day or next day appointments.
Our comment from Best Dentists about MyHealthcare Clinic - Fulham:
MyHealthcare Clinic in Fulham offers an exceptional healthcare experience, highlighted by consistently professional, kind, and attentive staff. Many users have praised the efficient and friendly service from both the dental and medical teams, noting how comfortable and well-informed they felt during their visits. Specifically, the treatments provided by Dr. Serafeim Petousis and Dr. Marie Lecointre have received commendations for their thoroughness and gentle nature.
Patients have reported remarkable experiences with timely appointments, modern facilities, and a strong emphasis on patient care. The clinic has been described as welcoming, with a focus on making patients feel at ease during their visits.
Furthermore, numerous reviews highlight the affordability of services and a commitment to transparency and quality care. Overall, MyHealthcare Clinic in Fulham is recommended for those seeking compassionate and effective healthcare solutions.
MyHealthcare Clinic - Fulham: Reviews
Fantastic experience: Amazing service and super effective from the very first visit. Stefano was kind, professional and very efficient — they checked the problem in my teeth and sorted all in just one visit for a super affordable price, thanks! Highly recommended if you’re looking for a modern, reliable clinic with a great implants professional.
Dear Quina Mons,
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Stefano was able to resolve your dental concern so efficiently and that you found our service professional, modern, and affordable. Your recommendation means a lot to us, and we look forward to welcoming you back to the clinic whenever you need us.
Kind regards
MyHealthcare Clinic
Fantastic experience: A few weeks ago I had the luck of having a dental hygiene appointment with Dr Serafeim and his DA Momena. They were so lovely, accommodating and skilled and truly made the experience pleasant for me, which surprised me as I normally find a visit to the dentist a bit uncomfortable. They truly went above and beyond to ensure I was happy with the work. I would like to thank both of them for the wonderful work and experience!
Dear Adrienne Van der Merwe,
Thank you so much for your lovely feedback! We're delighted to hear that Dr Serafeim and Momena made your hygiene appointment such a positive experience. We'll be sure to pass on your kind words to them.
Kind regards
MyHealthcare Clinic
Fantastic experience: My recent appointment for a health screening exceeded all expectations. My experience throughout was amazing, Customer service was on point and staff were attentive at all times. Dr Akash Patel went above and beyond to cover all aspects of my health check and was very informative, He listened intentively and made me feel comfortable and relaxed througout the whole session, he provided exceptionally good advice and I left feeling reassured and satisfied that all areas were covered which demonstrated that he had reviewed all details I provided before my appointment . I would definitely reccomend this sevice to others.
Dear June Canoville,
Thank you so much for your kind words and for taking the time to share your experience. We’re absolutely delighted to hear that your health screening exceeded expectations and that Dr Akash Patel made you feel so well cared for throughout your visit.
We’ll be sure to pass on your lovely feedback to him and the wider team. Your recommendation means a great deal to us, and we look forward to welcoming you again in the future.
Warm regards,
MyHealthcare Clinic
Fantastic experience: Saw a wonderful dentist. Dr Marie-Pierre guided me through the whole process with all options explained, sought a specialist opinion to ensure every decision was correct. I had no pain at all despite an extraction and a replacement crown. Professional, communicative and kind. Superb treatment.
Dear Caro HJ,
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that Dr Marie-Pierre provided such thoughtful, gentle, and professional care. Ensuring our patients feel informed and comfortable every step of the way is incredibly important to us, and we're delighted you felt so well looked after.
Kind regards
MyHealthcare Clinic
Fantastic experience: Great Hygenist, a lovely man.
Dear Lisette Bell-Simmonds,
Thank you for your kind words and 5-star review. We’re delighted to hear you had a great experience with our hygienist and appreciate you taking the time to share your feedback.
Kind regards,
MyHealthcare Clinic
Fantastic experience: Excellent service couldn’t be more helpful lovely staff
Dear Karen,
Thank you for your lovely review. We’re so pleased to hear that you found the service excellent and our team helpful and friendly. Your kind words mean a lot to us.
Kind regards,
MyHealthcare Clinic
Fantastic experience: It was a very good service. I am very happy. Thank you
Dear Murvet Yavas,
Thank you so much for your kind words and 5-star review. We're delighted to hear that you were very happy with the service you received. Your feedback means a lot to our team and motivates us to continue delivering the best possible care.
Kind regards,
MyHealthcare Clinic
Fantastic experience: Very good clinic. Very attentive and knowledgeable professionals. I have been a member since the pandemic and I am very happy with the care I receive every time.
Dear Olga Hołubowska
Thank you for the exceptional review we are truly humbled by your kind words. We truly appreciate your continuous support and loyalty. We look forward to welcoming you into one of our clinics again.
Kind regards
The MyHealthcare Clinic Team
Positive experience: Dr Matoula is very friendly and fantastic orthodontist even though all appointments are running late. It would be good if the assistant of Dr Matoula have checked the name of the patient whom she came out to call and know that sanitiser cannot be used for mouth as it has a terrible taste. I wanted to remove my braces and to wash my hands and she offered sanitiser even though the sink was nearby and I was on the way to the restroom. Other than that all good.
Dear Kasia Morley
Thank you so much for your glowing review, we truly appreciate it! We’re delighted that everything went smoothly during your visit and will be sure to pass on your positive feedback internally.
Kind regards
Patient support department
Fantastic experience: Dr Ooi was kind, attentive, professional and efficiently resolved my problem
Dear Sarah Carr-Gomm,
Thank you for your lovely 5-star review. We're so pleased to hear that Dr Ooi was able to resolve your issue with care and professionalism. Your feedback means a great deal to us.
Kind regards,
MyHealthcare Clinic
Negative experience: It’s not the same as it used to be. They know how to trap customers for unnecessary bills. After a yearly dental check upon by a qualified Dentiest they said to me there is an infection under one of my tooth and I had to pay £ 90 to confirm and discuss this with another of their Dentiest. The first Dentiest should have told me the options during my annual dental check visit but they avoid it to charge me £90 for the another consultation. With the dentist. Outcome was just keep an eye on it . What a waste
Dear Sha 7860
Thank you for your feedback. We’re sorry to hear that you feel disappointed by your recent experience. Our intention is always to provide transparent and clinically appropriate care.
Following your initial consultation, you were advised that a further opinion with our specialist was recommended to assess the best course of action for the tooth in question. This was discussed in advance, including any applicable fees, and your plan entitlements were taken into consideration at the time.
If you would like to discuss your concerns further, please don’t hesitate to get in touch directly and we will be happy to assist.
Kind regards
MyHealthcare Clinic
Negative experience: Paid consultation. Not helpful. Not coming back.
Dear Tin Hun,
Thank you for taking the time to leave a review. We’re sorry to hear you were disappointed with your visit.
Our team carried out a thorough assessment during your consultation and provided professional advice based on the condition presented. As explained at the time, the implant in question is over 20 years old and from an unidentifiable brand, which unfortunately means it is not compatible with the systems or components we work with.
We always aim to help where we can, but there are rare cases—such as this—where clinical limitations prevent us from offering a suitable solution. We appreciate your understanding and wish you all the best in finding an appropriate provider for the next steps.
Kind regards,
MyHealthcare Clinic
Fantastic experience: I’ve been a regular patient of Dr. Serafeim and Nurse Marwa for some time now, and I can confidently say they provide consistently exceptional care. Every visit is smooth, professional, and reassuring. Dr. Serafeim is not only highly skilled and knowledgeable but also takes the time to explain everything clearly and make sure I'm at ease. Nurse Marwa is always warm, attentive, and supportive, creating a calm and welcoming environment. Their teamwork is seamless, and I always feel well looked after. I truly wouldn’t go anywhere else—highly recommended!
Dear Diana Hromiha
Thank you so much for your kind words and for taking the time to share your experience.
We’re absolutely delighted to hear that you’ve consistently received exceptional care from Dr. Serafeim and Nurse Marwa. They are both dedicated to delivering high-quality, compassionate care, and your recognition of their professionalism and teamwork means a great deal to them and the entire team.
It’s always our goal to ensure patients feel informed, comfortable, and well looked after, so it’s wonderful to know that this has been your experience. We truly appreciate your loyalty and your recommendation.
Kind regards
MyHealthcare Clinic
Fantastic experience: Serafeim Is the best dentist, I wouldn’t want to go elsewhere.
Dear Adam Sturdy,
Thank you for your kind words and 5-star review!
We’re so pleased to hear how highly you regard Dr. Serafeim—it’s wonderful to know you feel confident and comfortable in his care.
Kind regards
MyHealthcare Clinic
Fantastic experience: Excellent level of service. I recommend.
Dear Georgi Toshev,
Thank you for your kind words and 5-star rating! We're delighted to hear that you received an excellent level of service and truly appreciate your recommendation.
Kind regards
MyHealthcare Clinic
Fantastic experience: They are very fast and the staff are welcoming with latest equipment.
Dear Zaffar Ahmed,
Thank you for your wonderful 5-star review! We're so pleased to hear that you found our service fast, our team welcoming, and appreciated our modern equipment.
Kind regards
MyHealthcare Clinic
Fantastic experience: Had an emergency Saturday appointment with Dr Marie Brown for a badly cracked off piece of the veneer on my front tooth . I bit into a piece of chicken breast that ended up having a small piece of bone in it! I looked like Dracula and had a black tie event on the Monday ! She saw me very promptly and did a fabulous job restoring it .
Dear Jill,
Thank you for your wonderful review! We’re so pleased that Dr. Marie Brown was able to see you promptly and restore your tooth just in time for your event. We understand how stressful dental emergencies can be, especially before an important occasion, and we’re glad we could help.
Best regards,
MyHealthcare Clinic
Fantastic experience: Another great appointment with MyHealthcare with Dr Kia going the extra mile in our consultation - very happy!
Dear Michael Mundy
Thank you for taking the time to review us and for providing us with your feedback. We are so pleased to hear that your experience was pleasant. We are deeply committed to providing all our patients with exceptional care and superior service and we are happy to hear that this was reflected in your recent visit.
Kind regards
Patient Support Team
Fantastic experience: Serafeim is an great dentist who makes you feel very comfortable throughout the dental procedure and walks you through the steps. With the help of Olga, he meticulously cleaned my teeth. I will be back there in 3 months.
Dear Ilayda Barbarosoglu,
Thank you so much for your kind words! We’re thrilled to hear that Serafeim made you feel comfortable throughout your procedure and that Olga’s assistance helped ensure a meticulous and thorough cleaning. Your feedback truly means a lot to us.
Kind regards
MyHealthcare Clinic
Fantastic experience: Fantastic clinic and nurses - Incredibly friendly front of house staff too, just had my first visit/appointment a couple of days ago and was made to very welcome.
Dear Edward Slattery
We’re delighted to hear that your first visit was such a positive experience. Our team, from front of house to nurses and clinicians, works hard to make every patient feel welcome and well cared for.
Kind regards
MyHealthcare Clinic
Fantastic experience: I’ve been a premium member of this service for years, recently, I needed root canal treatment. Dr. Puru showed such persistence that he finally saved my tooth and went beyond the call of duty and I thank him for his persistence and patience.
Dear Ashley Ward
Thank you for your kind words and for being a loyal premium member over the years. We’re so pleased to hear that Dr. Puru’s persistence and dedication made such a difference in your treatment. He and the team always strive to go above and beyond for our patients, and it’s wonderful to know this was your experience. We truly appreciate your trust and support!
Kind regards
MyHealthcare Clinic
Fantastic experience: Had a consultation with Seraphim. Very satisfied with his advice regarding treatment options for my father
Dear Fatima Bajwa
Thanks for your 5-star review! We sincerely appreciate your feedback.
Kind regards
Patient support department
Fantastic experience: I have been for many dental appointments due to getting Invisalign but I have never experienced the kindness, knowledge and detail of Mr Serafeim Petousis. He explained everything about my teeth and what he was going to do and was very gentle I had no discomfort throughout the hygiene appointment! The clinic its self is very accommodating and worth it all. Thanks everyone!
Dear chloe nejad
Thank you so much for your lovely feedback! We’re delighted to hear that Dr. Serafeim’s care, attention to detail, and gentle approach made such a positive impression. We believe every patient should feel informed and comfortable throughout their visit, and it's fantastic to know this was your experience.
Kind regards
MyHealthcare Clinic
Fantastic experience: Excellent service, an extraordinarily friendly environment, and efficient clinical care. I really experienced this during my dental treatment yesterday. Thank you!
Dear Ghazwan Butrous
Thank you for your kind words. We're delighted to hear that you had such a positive experience with our team. We strive to provide excellent service in a friendly and efficient environment, and we're so pleased you felt that way during your dental treatment.
Kind regards
MyHealthcare Clinic
Fantastic experience: MyHealthcare Clinic in Fulham provided an excellent experience with professional, attentive, and reassuring care. The doctor took the time to listen and offered clear, helpful advice, making the visit smooth and stress-free. It was the third time I visited this place and happy to go again if I'll need medical attention.
Dear Istvan Pristyak
Thank you for your wonderful review! We're delighted to hear that you've had such positive experiences with us and that our team provided professional, attentive, and reassuring care. It’s great to know you feel comfortable returning to us for your healthcare needs.
Kind regards
MyHealthcare Clinic
Fantastic experience: Dr. Puru is a great doctor! Thank you for your care Also I am grateful to Sameer Bhugavathee ( patient service manager) for being so helpful.
Dear Dr D
Thank you for your kind words! We're delighted to hear that Dr. Puru provided great care and that Sameer was able to assist you. Your feedback means a lot to us.
Kind regards
MyHealthcare Clinic
Fantastic experience: Dental checkup followed by hygienist session, both very good, efficient, informative, friendly and professional - thank you!
Dear Mark Rhind,
Thank you for your kind review! We're so pleased to hear that you had a great experience with both your dental check-up and hygienist session. We appreciate your support!
Best regards,
MyHealthcare Clinic
Negative experience: This company is a nightmare. They are sending spam to my email address without my consent, and I never subscribed to their services. There’s no way to unsubscribe, and they don’t respond to any emails. Completely unprofessional and a violation of GDPR _____________________________ Absolute disgrace. Booked an afternoon appt online early in the morning - paid £250 quid - turned up to be told 10 mins after the scheduled appointment the specialist isnt coming today! Couldnt get treated, had lost all the time I could have used to book somewhere else - and told I'd be refunded during the course of the week! To top it all off was told the next available appointment is a week away. Who is running this place?! What a lack of respect for customers.
Dear Lidia G
Thank you for taking the time to review our service and bringing this matter to our attention.
We always aim to deliver a great experience, and we are disappointed to hear that your experience was not up to standards. Please know that your situation was an exception. We care deeply about our patients’ and their well-being is our highest priority. We have implemented the necessary steps to improve our scheduling methods to avoid these kinds of problems in the future. Kindly contact us should you wish to discuss this further.
Kind regards
Patient support department
Negative experience: Not happy at all with the doctor Joanne Dacanay-Macalalag . Very bad experienced.
Dear Behare Elezaj,
Thank you for sharing your feedback with us. We’re sorry to hear about your experience and would like to sincerely apologise for any disappointment caused.
Your satisfaction is very important to us, and we’d like to understand more about what happened to address your concerns. Please feel free to contact us directly we’ll do our best to resolve this matter for you.
We value your input and hope to have the opportunity to restore your trust in our care.
Kind regards
MyHealthcare Clinic
Fantastic experience: Such quick and lovely medical care. I needed an appointment earlier than the NHS could provide so going private made a lot of sense for my circumstances. I think the price was very fair and my time at the clinic was very pleasant. Zero issues or complaints; will use again if needed
Dear Corey Robertson,
Thank you for your wonderful review! We’re so pleased to hear that you found our care quick, pleasant, and fairly priced. We understand how important timely access to medical care is, and we’re glad we could assist you when you needed it most.
It’s fantastic to know you had a smooth experience with us, and we’ll be here to support you again whenever you need.
Kind regards
MyHealthcare Clinic
Positive experience: Very pleasant friendly receptionist. Nurse appointment on time . Very approachable .all very positive
Dear Elizabeth Bateman,
Thank you so much for your kind review. We are thrilled to hear that you had a positive experience with our friendly receptionist and that your nurse appointment was timely and approachable. Your feedback is greatly appreciated!
Kind regards,
MyHealthcare Clinic
Fantastic experience: I have a good appoinment with Carolyn Howe-Jones, who showed to be an experienced and good professional nurse.
Dear J.M. Altrand,
Thank you for your wonderful review. We're so pleased to hear that you had a positive appointment with Carolyn Howe-Jones and that you found her to be an experienced and professional nurse. We truly value your feedback!
Kind regards,
MyHealthcare Clinic
Fantastic experience: Excellent service! These are the nicest doctors and the nicest staff I have ever met!
Dear Michele Ferdinando Migliaccio
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Our team works hard to provide excellent care and service, and it’s wonderful to know that it made such an impact.
We truly appreciate your feedback, and we look forward to welcoming you back to MyHealthcare Clinic in the future.
Kind regards
MyHealthcare Clinic
Fantastic experience: Possibly the most thoughtful and helpful GP I have been treated by in the UK. Dr Kai is really knowledgeable, empathetic and remembers and knows his patients; I'm very relieved to have him as my doctor.
Dear Monica Kovacic
Thank you for your kind words! We're delighted to hear that you felt comfortable and well-cared for. Your positive experience is our priority, and we look forward to serving you again in the future.
Kind regards
Patient Support Team
Negative experience: Extremely disappointing result from a consultation here. Incorrect medicine dispensed leaving me in a much worse position than before.
Dear Douglas Hoernle,
Thank you for taking the time to share your feedback. We are very sorry to hear that you were left disappointed following your consultation, as we always strive to provide the highest level of care and support to our patients.
We would like to understand more about your concerns and review your experience further. Please feel free to contact us directly so we can address your feedback in more detail and ensure any issues are resolved to your satisfaction.
Kind regards,
MyHealthcare Clinic
Fantastic experience: My appointment with Dr. Sagar Patel was excellent. Everything was explained in detail and an action plan formed to start the treatment. I was very happy and satisfied . Thank you
Dear Raksha Ruparelia
Thank you for sharing your wonderful feedback! We’re delighted to hear that your appointment with Dr. Sagar Patel went so well and that you were happy with the detailed explanation and treatment plan. Your satisfaction is our top priority, and it’s great to know we met your expectations.
We appreciate your trust in us and look forward to supporting you throughout your treatment.
Kind regards
MyHealthcare Clinic
Fantastic experience: Stephano is amazing and goes over and beyond, I had my implant done and a crown. Would recommend this clinic to anyone.
Dear Shaista Zafar
Thank you for your wonderful feedback! We’re delighted to hear about your positive experience with Stephano and that he went above and beyond during your treatment. Your recommendation means a lot to us, and we’re thrilled you’re happy with your implant and crown.
Kind regards
MyHealthcare Clinic
Negative experience: Not great experience. Invisalign Plan came out very expensive (including discount). Anticipating minor works but was costed for the full lot ‘just in case’, resulting in an additional £2k price hike. The cosmetic dentist also tried to sell (quite hard) two additional treatments which is always a red flag for cosmetic services. Please take feedback onboard.
Dear Libby Martin-jeffery
We’re sorry to hear that your experience with us didn’t meet your expectations. Transparency and patient-centered care are our priorities, so we deeply regret if the pricing or treatment options were not clearly explained. We take your comments about additional treatments and pricing very seriously and will use this feedback to improve our approach.
Kind regards
MyHealthcare Clinic.
Fantastic experience: Nothing went wrong, nothing to complain about. Phone for an appointment, get an appointment and go to the appointment, very basic.
Dear Steph Cha,
Thank you for your 5-star review! We’re pleased to hear that your experience was straightforward and seamless. Providing a hassle-free service is what we aim for, and we’re glad we could meet your expectations.
Kind regards,
MyHealthcare Clinic
Positive experience: People are lovely and helpful. Dr. Serafeim is also really great, works really fast and efficiently whilst also doing a great job
Dear Jess
Thank you for your wonderful feedback! We're so pleased to hear that you had a positive experience with Dr. Serafeim and our team.
Kind regards
MyHealthcare Clinic
Fantastic experience: Dentist Dr Lecointre Brown is excellent. We will be now new regular clients.
Dear Eleonore Moreau,
Thank you for your fantastic review! We're thrilled to hear that Dr. Lecointre Brown provided such excellent care. We look forward to welcoming you as regular clients!
Kind regards
MyHealthcare Clinic
Fantastic experience: Tamara was wonderful, I thoroughly recommend her teeth cleaning services. Super clean clinic, lovely staff all round. Great value also.
Dear Sunita D
We’re delighted to hear that you had such a positive experience with Tamara and that you were pleased with the cleanliness of our clinic and the service provided. We truly appreciate your recommendation and are glad to know you found great value in our services. We look forward to welcoming you back soon!
Kind regards
MyHealthcare Clinic
Fantastic experience: Receptionist was so friendly, helped with every question I had, offered the cheapest options. 10/10
Dear Scott Whitcombe,
Thank you for your fantastic review! We’re delighted to hear that our receptionist provided you with friendly and helpful service and could assist in finding the best options for you. Your 10/10 rating means a lot to us, and we’re here whenever you need support.
Kind regards
MyHealthcare Clinic
Fantastic experience: Nurse Carolyn was fantastic. She removed very tricky nose and lip sutures with expertise, care and kindness. She is indeed an advanced practice nurse!!
Dear MX Doyle
Thank you so much for your kind words. We're truly grateful that Nurse Carolyn’s care and expertise made a difference for you. We're here whenever you need us.
Kind regards
MyHealthcare Clinic
Fantastic experience: VERY PROFESSIONAL I VISITED THE CLINIC FOR NEARLY 2YEARS . I BEEN YESTERDAY I SEE THE DENTIST FOR MY TREATMENT FOR GUM DISEASE AND FILLING . WICH START FIRST SESSION THIS SATURDAY COMING . THEY ARE REALLY TOP DENTISTS IN THIS CLINIC &GP . I WILL RECOMMEND 100%THE CLINIC. THANK YOU FOR YOUR SUPPORT MY HEALTH CLINIC FULHAM.
Dear Khaled Hadj,
Thank you for your wonderful review and for being a loyal patient with us over the past two years! We're thrilled to hear that you've had a positive experience with our dentists and GP team. It's great to know that our approach to your gum treatment and filling has met your expectations, and we look forward to supporting you throughout your treatment journey.
Your recommendation means a lot to us, and we're glad to be your healthcare provider of choice. Thank you for trusting MyHealthcare Clinic Fulham with your care!
Kind regards
MyHealthcare Clinic
Negative experience: Did not want to leave this review however I feel I have no choice now. I have exhausted all avenues and do not feel heard. The clinic is fully aware of me and who I am. I do not need a standard copy and paste response from you asking me to get in touch. Avoid Invisalign here at all costs. I first started my Invisalign journey in September 2022. I was told it would be a 6 month treatment. To summarise, there was no change in my teeth. Two full years on, my teeth are still no where near the results I was told to expect. I have raised complaints several times and each time I have been dismissed without even a compromise. For the immense cost it is not worth it at all. My HealthCare Clinic has caused me the utmost stress; emotionally, physically and financially. Avoid.
Dear Stacey Krasniqi,
We are sorry to hear you feel this way.
Regarding your treatment, it’s important to note that the outcomes of Invisalign, are closely related to adherence to the recommended guidelines throughout the course of treatment. Our digital records show significant esthetic improvement for your smile, despite the challenges and limitations.
We understand that this process may have caused you considerable stress, and we apologise for any frustration you’ve felt. Please know that our team is here to support you, and we encourage open communication to address any ongoing concerns.
If you would like to discuss your treatment in more detail, please do reach out to us directly. We want to ensure you feel heard and supported throughout your journey.
Kind regards
MyHealthcare Clinic
Negative experience: The people at reception are very nice. It’s easy to make an appointment. Yet, my appointment with the dental hygienist was only 15 minutes and the cleaning was very superficial. Hygienist appointments are usually 45-60 minutes. It would be more honest if they disclosed the length of the appointment so the client can have a better idea what they will get for £65. I also had an ultrasound and I’m afraid to say the images I received are very poor quality, and the information very limited.
Dear T M
Thank you for your feedback. We’re pleased to hear that you found our reception team friendly and that making an appointment was straightforward.
We sincerely apologise for your experience with the dental hygienist. Your concerns regarding the duration of the appointment and the quality of the cleaning are important to us. We will review our appointment scheduling to ensure that clients have a clear understanding of what to expect for their investment.
Additionally, we regret that the quality of the ultrasound images did not meet your expectations. We are committed to improving our services and will address these issues with our team to enhance our patient experience.
Thank you once again for bringing this to our attention. If you would like to discuss your experience further, please feel free to reach out.
Kind regards
MyHealthcare Clinic
Fantastic experience: Quick, efficient, pleasant surroundings and lovely, detail orientated dentist.
Dear Natalia H
Thank you for your wonderful feedback! We’re delighted to hear that you had a quick and efficient visit, and that you enjoyed the pleasant surroundings. It's especially great to know that you found our dentist to be detail-oriented and lovely.
Kind regards
MyHealthcare Clinic
Negative experience: I would highly recommend to stay aways - especially from their dental service. Sadly they take no responsibility and we are in a case with a child who is now in need of major dental repair work. 3 years as members and 6 cases of combined GP and dental erros in a family of 4.
Dear Nanna Liv
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience with our services. Please allow us to express our sincerest apologies for any distress or inconvenience caused to you and your family.
The well-being of our patients, particularly children, is our top priority, and we take all concerns seriously. We understand how frustrating it must be to have faced multiple issues over the course of your membership, and we would appreciate the opportunity to look into this matter further to better understand what went wrong and how we can resolve it.
If you could kindly reach out to us directly at [email protected], we will investigate the situation in detail and ensure the appropriate steps are taken to address your concerns. Your feedback is invaluable in helping us improve the level of care we provide, and we want to make things right.
Thank you once again for bringing this to our attention, and we look forward to working with you to find a resolution.
Kind regards
MyHealthcare Clinic
Fantastic experience: The dentist (Tamara) was great with the children and provided clear and helpful information and advice. Thank you.
Dear Elsa Butrous
Thank you so much for your kind words! Providing knowledgeable care and taking the time to address all your questions are integral parts of our commitment to patient satisfaction.
Kind regards
Patient Support Team
Fantastic experience: Very good, professional and comfortable clinic. All went like clockwork. And successful treatment
Dear Martin James
Thank you for your positive feedback! We're thrilled to hear that your visit was seamless. Efficiency and organization are priorities for us, and we're delighted that you experienced that during your time with us.
Kind regards
Patient Support Team
Fantastic experience: Very good doctor. She lisent and a answered al my concerns.
Dear Gehenna Lobo Guerrero
Thank you for your feedback! We're delighted to hear that your doctor took the time to listen and address all your concerns. Providing attentive and thorough care is what we strive for, and we're glad you had a positive experience.
Kind regards
MyHealthcare Clinic
Positive experience: Doktor was professional and knowledgeable. But despite paying £50 a month, I had to pay extra for a simple test.
Dear Maike Gunther
Thank you for the review! Your feedback is much appreciated and helps our team improve.
Kind regards
Patient support department
Fantastic experience: I visit Dr Falkoner today and I had an excellent service . Recommended for anyone wants to visit her .
Dear Efi Zeppatou
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with Dr. Falkoner. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.
Kind regards
MyHealthcare Clinic
Fantastic experience: I met doctor Falconer for a skin issue and I highly recommended her as an excellent GP
Dear Άννα Μαρια
Thank you for your feedback! We're delighted to hear that Dr. Falconer provided excellent care for your skin issue. Your recommendation is much appreciated, and we’re glad you had a positive experience with her.
Kind regards
MyHealthcare Clinic
Fantastic experience: Dr Stephanie and Dr Mary kindly and supportingingly listened and did not judge. They are compassionate doctors. I left crying because finally I am getting the support I need to get better. Thank you
Dear Manisha Mehta
Thank you for your gracious words! We’re delighted to hear you enjoyed our service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations.
Kind regards
Patient support department
Fantastic experience: Great clinic! Very calm and welcoming staff. The dentist Marie Lecointre is the best dentist I have ever had. She has got excellent teaching skills, she is professional and warm. I recommend 100 percent
Dear Nicolas Bourdon
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience at our clinic and that Marie Lecointre made such a strong impression. Her professional yet warm approach, combined with her teaching skills, is something we truly value. Your recommendation means a lot to us. If you need any further assistance or have any questions, don’t hesitate to reach out.
Kind regards
MyHealthcare Clinic
Fantastic experience: Dr Marie and Mandeep are doing an excellent job helping me improve my gum health. Dr Marie is kind, considerate and genuinely cares about the work she does.
Dear William OConnell
Thank you so much for your kind words! We’re delighted to hear that Dr. Marie and Mandeep are making a positive impact on your gum health. Dr. Marie’s dedication and compassion are truly valued, and we’re glad you’ve experienced this firsthand. Your feedback means a lot to us and motivates our team to continue providing excellent care. If you have any further questions or need additional support, please don’t hesitate to reach out.
Kind regards
MyHealthcare Clinic
Fantastic experience: I have gotten my bloods privately tested through My Healthcare Clinic twice now and the service is impeccable. Extremely prompt and great communication.
Dear Emma - Jane Gordon
Thank you for your fantastic feedback! We're delighted to hear that you’ve had such a positive experience with our private blood testing service. It's great to know that our promptness and communication have met your expectations. We look forward to continuing to provide you with top-notch service in the future!
Kind regards
MyHealthcare Clinic
Negative experience: Had my Invisalign done with them, my teeth are not 100% straight but are fine after treatment, they told me i had to pay for extra aligners for my teeth to be fully straight but they mentioned that is a big extra cost that doesn’t really worth it. I appreciated the though but I feel like it was a half done job. Anyway the bigger issue is, I had a tooth decay before starting my Invisalign and they said that they do not want to start Invisalign with a tooth decay, i then precede to have my tooth decay fixed with them. Surprise! After 3 appointments and my painful filling redone 3 times, they told me that my tooth has a thin crack and « it can happen while doing a filling that a tooth crack». They say that it might get fixed by itself as tooth a pretty strong. They then make me signed a paper to start Invisalign and that i will not take any legal action against them if anything goes wrong with that tooth during my Invisalign treatment. When I said that I will not signed and I want a refund they told me that this is not possible as they already made my aligners on the 1st appointment following my tooth filling. They said they might try to fix it once my Invisalign is done. So overall not a good experience. I am now writing a review as my Invisalign is done for a year but my cracked tooth is still not fixed and they just ignore my latest request. Disappointing and I would recommend to pick a different dentist as they are looking to bank money rather than giving good care to the patient. They damage my tooth and are ok with redoing the filling as it cost them nothing but as soon as you ask them to fix the mess they make no one wants to actually admit the mistake and take ownership of it.
Dear Sarah N,
Thank you for sharing your feedback, and we are sorry to hear about your experience. We take such concerns seriously and would like to look into this further for you. Could you please email us at [email protected] with more details about your case? We are committed to addressing this matter promptly.
Kind regards,
MyHealthcare Clinic Team
Positive experience: The staff were very friendly and helpful and the facilities were clean and modern. They only thing that lets it down is the lack of parking - there are two disabled-only bays across the street and several on-street bays down the next road that require payment
Dear Faith Elisabeth Lilley
Thank you for your feedback! We’re glad to hear that you found our staff friendly and helpful, and that you appreciated our clean and modern facilities. We understand that parking can be a challenge, and we appreciate your comments on this matter. While we do our best to accommodate everyone, we’ll continue exploring options to improve the parking situation.
If you have any further suggestions, we’d love to hear them. Thank you for choosing us, and we look forward to seeing you again.
Kind regards
MyHealthcare Clinic
Negative experience: Awful customer service and conduct. Paid for a consultation and was supposed to receive a refund and further instructions, waitedbmonths to no answer. After cancelling my subscription, refused to refund as promised and had the audacity to attempt to charge me a further £200 for early termination. Stay well clear
Dear Dominic E
Thank you for sharing your experience with us. We are sorry to hear that you were disappointed with our customer service, and we appreciate the opportunity to address your concerns.
We understand that you were expecting a refund and further instructions following your consultation. We sincerely apologise for any delays or lack of communication on our part and regret any inconvenience this may have caused.
Regarding the £200 charge you mentioned, we would like to clarify that this amount was not an early termination fee, but rather a rejoining fee, which is clearly outlined in the terms and conditions of the contract you signed. We strive to ensure that all our patients are fully informed about the terms of their agreements, and we regret if there was any confusion in this instance.
We value your feedback and are committed to improving our services. If you would like to discuss this matter further or if there is anything we can do to assist you, please feel free to contact us directly.
Thank you again for bringing this to our attention.
Kind regards
The MyHealthcare Clinic Team
Fantastic experience: I visited MyHealthcare clinic in Fulham, on the recommendation of the clinic in Balham. Doctor Ooi reviewed the facial lesion I was concerned about and gave me sensible advice about next steps. All done calmy and efficiently.
Dear Timothy Poole
Thank you for your feedback! We’re pleased to hear that your visit to our Fulham clinic, on the recommendation of our Balham location, met your expectations. It’s great to know that Dr. Ooi provided calm and efficient care while addressing your concerns about the facial lesion.
If you have any further questions or need additional support, please don’t hesitate to contact us. We appreciate your trust in our services.
Kind regards
MyHealthcare Clinic
Fantastic experience: Took my daughters for a dental check up with Dr Marie who was very friendly and great with the girls. Clear explanation of how their teeth are looking and made some helpful recommendations about seeing the orthodontist for my eldest daughter.
Dear Stephanie Patel
Thank you so much for your wonderful review! We are delighted to hear that Dr. Marie provided such a friendly and thorough check-up for your daughters. It's great to know that her clear explanations and recommendations were helpful, especially regarding the orthodontist consultation for your eldest. We look forward to continuing to provide excellent care for your family.
Kind regards,
The MyHealthcare Clinic Team
Fantastic experience: Clare Bourne is just so good as a pelvic floor physio- I have been treated seriously, kindly and empathetically. I knew I was in good hands after detailed history talking and careful examination. I’ve now seen Clare 3 times and been discharged knowing I am in much much better shape and with a plan to keep working toward ongoing improvement and maintenance. No looking back! Very grateful for the recommendation from the gynae registrar at Queen Charlotte’s- she was right, this woman is gold!
Dear Miranda Harvie
Thank you so much for your kind words and 5-star review! We are thrilled to hear that Clare Bourne has provided you with such excellent care and support. It's wonderful to know that her detailed approach and empathetic treatment have made a significant difference in your well-being. We're also grateful for the recommendation from the gynae registrar at Queen Charlotte's. Your positive experience is truly appreciated, and we wish you continued success on your journey to ongoing improvement and maintenance.
Best regards,
The MyHealthcare Clinic Team
Negative experience: I am writing to share my deeply disappointing experience with MyHealthcare Clinic, in hopes of warning others about their alarming lack of responsibility and transparency. After a consultation to discuss the finer points of treatment, it became apparent that this clinic shirks all responsibility. In the treatment contract, you will not see any strict conditions to protect the patient from inheritance or medical error. If the doctor harms you or injures you, he will be out of business and neither will the clinic. You will receive treatment at your own expense and you will not even have anything to go to court with.They explicitly stated in their email that they would not be altering their contracts, leaving patients unprotected against potential medical errors or complications. They even suggested that I seek assistance from another provider if I was not satisfied with their terms, which was incredibly unprofessional and dismissive. Here are some critical issues I faced: 1. Lack of Accountability: The clinic’s doctors are self-employed, and the clinic refused to include the doctor’s name and insurance policy in the contract (even to show doctor’s insurance). This means that in the event of a medical error leading to injury or death, the nor clinic mother a doctor at that clinic would not take any responsibility. 2. Insurance and Support Issues: They claimed that the doctors’ insurance should cover all errors but refused to include this in the contract. Furthermore, they would not support or assist in case of complications post-operation. 3. Misleading Information: They falsely claimed that teeth implants would have a lifetime insurance for an additional cost, only to later deny any knowledge of such coverage and refuse to provide documentation from the implant manufacturer. 4. Violation of Legal Standards: According to the Consumer Rights Act 2015, services must be provided with reasonable care and skill, and contract terms should be fair and transparent. Additionally, the General Dental Council (GDC) mandates that dental professionals must have appropriate indemnity cover. Dental Clinic is clearly not complying with these requirements. When I requested these simple yet crucial amendments to the contract, they suggested that I look for another clinic. This level of disregard for patient safety and legal obligations is unacceptable. If you are considering treatment at MyHealthcare Clinic, be aware that if anything goes wrong, you will be left to handle it on your own. For your safety and peace of mind, seek a provider that respects legal standards and prioritizes patient protection. I am also considering filing a formal complaint with the relevant authorities due to their clear breach of consumer protection laws. Think twice before choosing MyHealthcare Clinic for your dental needs.
Dear Lili Lili,
Thank you for your feedback and for giving us the opportunity to address some deeply misunderstood points for the benefit of other customers who might come across your review.
Over the past 10 years, we have provided our medical and dental services to more than 100,000 patients. We pride ourselves on being responsible, transparent, and always aiming to deliver high-quality services.
With thousands of successful implants placed, we have transformed the lives of patients who trusted us. We continue to provide high-quality treatments at affordable prices, respecting individual patient needs. Our services, products, and pricing offer unique value that is hard to find from any other provider.
Please see our statement below, which is in line with the standards set by the GDC, the CQC, and compliant with all laws:
1. Lack of Accountability: The mentioned contract is a financial arrangement and consent form intended to make you aware of potential risks and benefits associated with the procedure. It does not define our legal responsibilities towards you.
o The responsibility of the clinic and the clinician is defined by law, and we will accept our responsibility in the event of an unfortunate accident. To avoid such accidents, our doctors are well-trained and experienced.
o The treating doctor's name is included in your medical files for every appointment you attend, along with the clinical notes for the appointment. The medical files are kept digitally and can be shared with you upon request.
2. Insurance and Support Issues: The mentioned contract is a financial arrangement and consent form intended to make you aware of potential risks and benefits associated with the procedure.
o The indemnity insurance of the clinician covers all medical malpractice claims once proven, and we have agreed to provide you with a copy of the indemnity insurance for your treating doctor.
o We provide all the follow-up and support necessary throughout all treatments for all our patients. This includes routine follow-ups as well as emergency appointments when required.
3. Misleading Information: We have never claimed, provided, or advertised lifetime insurance for an additional cost as we do not operate an insurance arm. Furthermore, to the best of our knowledge, no such insurance exists.
o We use premium implants that come with a lifetime warranty from the manufacturer. The supporting documents, including T&Cs from the manufacturer, have been shared.
4. Violation of Legal Standards: All our clinicians are GDC and/or GMC registered and have active indemnity insurance during their time at MyHealthcare Clinic. Our compliance team ensures that registrations and indemnity statuses are always up to date.
Kind regards
The MyHealthcare Clinic Team
Fantastic experience: I thoroughly recommend MyHealthcare Clinc. I had a scan which was easy to book and reasonably priced. The sonographer went through my scans and produced a comprehensive report.
Dear Phil NEAL
Thank you for your wonderful recommendation! We are pleased to hear that you found the booking process for your scan easy and reasonably priced. It's great to know that our sonographer provided you with a thorough review of your scans and a comprehensive report. We appreciate your feedback and look forward to continuing to provide you with excellent care.
Best regards,
The MyHealthcare Clinic Team
Fantastic experience: I had Mary Onianwa, She was absolutely lovely and understanding of my needs. The team also were attentive and helpful would highly recommend using the service here at my healthcare clinic. Kreena
Dear kreena davy
Thank you for your kind words, Kreena! We're delighted to hear that Mary Onianwa provided you with excellent care and that our team was attentive and helpful. Your recommendation means a lot to us, and we look forward to continuing to meet your healthcare needs.
Best regards,
The MyHealthcare Clinic Team
Fantastic experience: Excellent service and support from the Fulham branch, which I visited as my existing branch at Wandsworth was closed down due to relocation to Clapham. The dentist that dealt with me was highly professional, friendly and informative.
Dear David Noble
Thank you so much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you received excellent service and support from our Fulham branch.
We are particularly pleased that our dentist provided you with professional, friendly, and informative care. Our team strives to ensure that every patient has a positive experience, and your feedback is truly appreciated.
Kind regards
Patient Support Team
Negative experience: I went in to see the GP after a prolonged period of sinusitis. He dismissed prescribing me penicillin, looked down at me from a higher moral ground. I know my body and he wouldn’t budge. Waste of time and money.
Dear Xinyi Shen,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and any frustration it may have caused.
After reviewing your visit, we would like to address some key points. During your appointment, our GP conducted a thorough examination and identified symptoms consistent with Silent Reflux, rather than sinusitis. As a result, appropriate medication was prescribed to address these symptoms.
When you expressed a preference for antibiotics, you were prescribed amoxicillin, a broad-spectrum antibiotic. However, upon your return requesting penicillin, it was explained that penicillin was not suitable due to the absence of a bacterial infection such as tonsillitis or sinusitis.
We strive to provide the best possible care by prescribing treatments based on medical necessity and best practices. Our GP's decision was guided by these principles to ensure your health and safety.
We value your feedback and welcome any further discussion to address your concerns. Please feel free to contact our clinic directly.
Kind regards
Patient Support Team
Fantastic experience: Doctor Fatima was very professional and also kind. She diagnosed my ear infection quickly showing compassion.
Dear Jane Alagappa-Bass
Thank you for taking the time to review us and for providing us with your feedback. We are so pleased to hear that your experience was pleasant. We are deeply committed to providing all our patients with exceptional care and superior service and we are happy to hear that this was reflected in your recent visit.
Kind regards
Patient Support Team
Fantastic experience: My consultation was excellent, from arriving rather early and being offered refreshment to the Dr who made me feel relaxed and confident. Thank you
Dear Trudy Weller
Thank you for your review and for your kind words. We are exceptionally proud of our dedicated staff who are deeply committed to meeting the needs of all our patients, and we are pleased to hear that your experience with our team was pleasant, professional, and kind.
Kind regards
Patient Support Team
Fantastic experience: The staff are very polite. If your appointment doesn’t happen at the time that you expected, the reception staff would check for you and let you know what’s going on and how long it’s going to take. They always keep you in the loop regardless of how busy they are which makes them a priceless dental clinic.
Dear Tia
Thank you so much for your kind words! We're thrilled to hear about your positive experience.
Kind regards
Patient Support Team
Fantastic experience: Stefan dealt with me today Very courteous and helpful person Good for the clinic
Dear Hassan Malik
We’re glad to hear that you had a positive experience with us. Thank you for your review!
Kind regards
Patient Support Team
Fantastic experience: Seen nearly 2 weeks ago and very pleased with my experience. Reception staff were very friendly and welcoming. Seen by nurse Carolyn for microsuctioning, she was very knowledgeable and explained everything in detail. She was very gentle and I was very happy with the result.
Dear Tilly Fahey
We're honored to have made a significant difference in your experience! Compassionate and knowledgeable care from our nursing staff is a top priority. Thank you for recognizing their efforts. We look forward to serving you again in the future.
Kind regards
Patient Support Team
Fantastic experience: I went to a consultation and left feeling fully informed. I felt listened to and respected. The dentist answered my questions and most importantly, acknowledged my nervousness. I hope I can use them in the future and would recommend this practice.
Dear Nia B
We are pleased to hear about your positive experience! Thorough examinations and detailed explanations are part of our commitment to patient care. If you have any further questions, feel free to reach out.
Kind regards
Patient Support Team
Fantastic experience: Friendly receptionist and well equipped clinic,highly professional and knowledgeable dental staff. This is the high end of dentistry. Well done and thank you.
Dear Mona Butrous
Thank you for your review and for your kind words. We are exceptionally proud of our dedicated staff who are deeply committed to meeting the needs of all our patients, and we are pleased to hear that your experience with our team was pleasant, professional, and kind.
Kind regards
Patient Support Department
Fantastic experience: As always MHC were excellent. I saw the dentist Sarafin who treated me and I went away with no pain and beautiful clean teeth. Thank you so much
Dear Priti Patel
Thank you for taking the time out to write a 5-star review! We are dedicated to providing patients with the best possible care and service. Your feedback is invaluable and very much appreciated by our whole team.
Kind regards
Patient Support Team
Fantastic experience: Very professional staff, modern facility, easy to book. Very satisfied with my experience.
Dear Michael Foley
We take pride in our clean and modern facility, and we're pleased that our attention to detail in patient care is evident to you. We appreciate your positive feedback.”
Kind regards
Patient Support Team
Fantastic experience: I had the best hygienist appointment with Dr Serafeim Petousis who was very kind and friendly and made the appointment pain-free! My teeth look and feel great - will definitely be coming back.
Dear Victoria Mc Boyle
Thank you for your gracious words! We’re delighted to hear you enjoyed our dental service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations.
Kind regards
Patient Support Team
Fantastic experience: Excellent service from the front desk and Dr. Serafeim gave outstanding treatment. Highly recommended
Dear Tom Jones
Thank you for taking the time to review us and for providing us with your feedback. We are so pleased to hear that your experience was pleasant. We are deeply committed to providing all our patients with exceptional care and superior service and we are happy to hear that this was reflected in your recent visit.
Kind regards
Patient Support Team
Fantastic experience: Absolutely fantastic service, I was late to my appointment and the team stayed after hours to really help me out. 10 Star service.
Dear Joseph Sherratt
We're pleased to hear about your positive experience with our scheduling process and accommodating staff! Feeling well taken care of is our goal from start to finish. Thank you for choosing us, and we look forward to serving you again.
Kind regards
Patient Support Team
Fantastic experience: Incredible service of great professionals. I visited a GP who was so nice and informative. Answered all my questions on my health issues. Thank you so much again for being there for us
Dear Ray Polhill
Thank you for taking the time to provide us with such a thoughtful review. This is the level of patient care and service that we strive to provide to all our patients at all our clinics. We are pleased to hear that your experience with our medical team was pleasant and do hope you consider us again for your healthcare needs.
Kind regards
Patient support department
Fantastic experience: Dr Patel is highly knowledgeable and explained my health complaint very well. He is very personable too. A credit to your clinic.
Dear James Douglas - Mann
Thank you for your review and for your kind words. We are exceptionally proud of our dedicated staff who are deeply committed to meeting the needs of all our patients, and we are pleased to hear that your experience with our team was pleasant.
Kind regards
Patient Support Team
Fantastic experience: My recent experience here for a health screening exceeded all expectations. It was my first time here. The professionalism and dedication of the staff were evident from the moment I stepped through the door. The customer service was exceptional, with every member of the team going above and beyond to ensure my comfort and satisfaction. The process was seamless, efficient, and thorough, leaving me with complete peace of mind regarding my health. I recommend to anyone seeking a top-tier healthcare experience.
Dear Gary Hoang
Thank you for taking the time to provide us with such a thoughtful review. This is the level of patient care and service that we strive to provide to all our patients at all our clinics. We are pleased to hear that your experience with our team was pleasant and do hope you consider us again for your healthcare needs.
Kind regards
Patient Support Team
Fantastic experience: I had an excellent experience with a dermatologist. Dealing with severe acne, they were incredibly empathetic, attentively listening to all my worries and offering me options for treatment plans. I'm grateful I chose to visit them because my skin has significantly improved since then. I highly recommend them to anyone with skin concerns.
Dear dxt nguyxn
Thank you so much for your heartfelt review! We are truly honored to receive your kind words. Providing genuine care is at the core of our mission, and your feedback reaffirms that we are meeting our goal.
Kind regards
Patient Support Team
Fantastic experience: Huge thanks to wonderful Ricky, the team of ultrasound technicans and Dr Kai. You made what was a pretty awful week really positive and supportive. I really appreciate the support you gave me.
Dear Anna-Lee Bridgstock
Thank you so much for your heartfelt review! We are truly honored to receive your kind words. Providing genuine care is at the core of our mission, and your feedback reaffirms that we are meeting our goal. Thank you for recognizing the efforts of our staff. We're here for you whenever you need us.
Kind regards
Patient Support Team
Fantastic experience: Dr Alex was fantastic. Very thorough and explained everything in a clear, easy to understand manner.
Dear Eric Lindberg
Thank you so much for your kind words! Providing knowledgeable care and taking the time to address all your questions are integral parts of our commitment to patient satisfaction. We're delighted to hear about your positive experience.
Kind regards
Patient Support Team
Fantastic experience: The premises are very bright and modern and the staff are very friendly and welcoming, I am delighted with the treatment that I have received and would not hesitate to recommend my healthcare to anyone and everyone
Dear Michael Dover
We’d like to express our sincere gratitude for your fantastic review of our service.We take pride in
providing a clean and comfortable space for all of our patients, so our team appreciates that you noticed. Thank you once again for sharing your experience.
Kind regards
Patient Support Department
Fantastic experience: Well let's start with the receptionists. Friendly and always smiling Nicki is amazing just saying. And as for Dentistry team they have done a good just looking after my teeth & keeping me smiling
Dear N "Dee" Loving
Thank you for taking the time to provide us with a thoughtful review. Your feedback is greatly appreciated and are we pleased to know you were satisfied with the care and treatment recieved.
Kind regards
Patient Support Team
Fantastic experience: I attended the Fulham Clinic for the very first time on 18th March 2024. I felt at ease with the whole team from the receptionist to the dentist to the anaesthetist. A special shout out to Dr. Serifein who was patient when explaining the dental process from start to finish. He paid attention to detail and provided good after care recommendations. I also recommend their monthly membership plans! Thank you! Monica
Dear Monica Lopez
Thank you for your kind words! Making patients feel comfortable is a priority for us, and we're honored that you noticed our team's efforts. We appreciate your positive feedback and look forward to serving you again.
Patient Support Team
Fantastic experience: I called the clinic because I needed an appointment ASAP. I was offered the very next available slot in less than 3 minutes. I'm a member for ages now and I get top standard treatment each time I visit. They have a specialist for literally everything. The staff is friendly and professional and the place is squeaky clean. I signed up for the plan that includes both the dentist and the GP. The quality is like flying on a private jet vs. ryanair if you compare it to "free" health care. No-brainer.
Dear Atilla Glück
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Kind regards
Patient Support Team
Fantastic experience: As a regular patient of My Healthcare of some years standing, I find that it continues to meet my health needs. The staff at the surgery in Fulham is helpful, friendly and efficient.
Dear David
Your continued support and the kind words you’ve shared in this five-star review mean the world to us. We’re truly honored to have you as a valued patient. Thank you for consistently choosing us and for taking the time to leave such positive feedback.
Kind regards
Patient Support Team
Negative experience: My experience wasn't that great, nurse wasn't t capable to take a simple blood sample leaving my arm bruised also my blood result was messed up.... Can't believe its a private clinic ain't cheap and that is the service that l had!
Dear Stefania Paci
We acknowledge the concerns you have regarding your treatment and want to assure you that our team of clinicians are highly qualified and aim to provide exceptional care to all our patients. Your appointment was conducted according to standard procedure and unfortunately bruising after drawing blood may be caused for various reasons not within our control. The typographical error on your results was caused by the lab, however our team immediately contacted the lab to rectify this.
We want to emphasise that our clinicians always strive to provide the highest level of care and if you have further questions or would like to discuss your experience in more detail, please feel free to reach out to us directly. Your satisfaction is important to us, and we are here to assist you.
Kind regards
Patient Support Team
Fantastic experience: Fulham branch - always helpful and professional. Excellence care ; I saw Dr Mylvahan last week . Very thorough examination; great explanation of treatment options . Would always recommend this clinic !
Dear Julia Wilson
We’ve passed your wonderful review onto our team at our Fulham clinic. Thanks so much for taking the time to leave a review about our service. Our patient’s feedback guides our business and helps us keep improving the service we provide.
Kind regards
Patient support department
Fantastic experience: Made me feel very safe and can as an anxious person, the receptionist was lovely as were the dentists and the environment is really nice. :)
Dear Seraina Spence
Thank you for taking the time to provide us with such a thoughtful review. This is the level of patient care and service that we strive to provide to all our patients at all our clinics. We are pleased to hear that your experience with our medical team was pleasant and do hope you consider us again for your healthcare needs.
Kind regards
Patient Support Team
Positive experience: Gp was 3 minutes late for the call and in the end didn't felt like it helped much just beeing told to see my gp
Dear Stan Florin
Thank you for your valuable feedback. We apologize for any delays you experienced. Your input helps us improve, and if there’s anything specific you’d like to share please don’t hesitate to let us know.
Kind regards
Patient support Team
Fantastic experience: Just visited Myhealthcare clinic fulham branch, the service was top notch. I was running late because of the tubes but the Doctor and the Reception girls tried to adjust for me... Dr. Stephanie was very kind and patient with me. All the Staff of MHC is very welcoming and considerate. 10/10
Dear Zainab Suhail
We're touched by your kind words! Making our patients feel valued is important to us. Thank you for recognizing the efforts of our staff. We're here for you whenever you need us.
Kind regards
Patient Support Team
Fantastic experience: I needed an urgent tetanus vaccine and the GP and receptionists kindly stayed late as i was delayed by tube train problems. Very grateful to have this service.
Dear Jocelyn Matthews
Thank you very much for your compliments on our staff. We are delighted that our team was able to help make your visit special. Your positive experience is a testament to our constant efforts to provide attentive and quality service to our patients.
Kind regards
Patient Support Team
Fantastic experience: Always taken very good care of at My Healthcare clinic, particularly Dr Sera Fein who is so thorough with my hygienist appointments.
Dear Marijke Warren
We can’t thank you enough for providing such a positive feedback of our service – it means a lot! Our team is committed to delivering quality service, so hearing feedback like yours is incredibly rewarding for us all.
Kind regards
Patient support department
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