Smile Direct Club

Fantastic experience: Absolutely amazing was in and out within 25 minutes

Fantastic experience: Shannon helped me today, she was very friendly and informative and put me at ease with the whole procedure!

Fantastic experience: Refinement scan with Shannon. Excellent customer service and quick procedure. No issues during treatment and brilliant customer service from SDC

Positive experience: The staff were very friendly and helpful

Fantastic experience: Shannon was amazing - so helpful, answered all my questions and was really friendly too! Can’t wait to get started.

Fantastic experience: Shanon was very pleasant and welcoming, very informative and welcome to questions. I managed to get set up with SDC no problems and would recommend 100%

Fantastic experience: I was attended by Shannon. She have detailed information and guided me through the process

Fantastic experience: Was helped by Shannon and she done a brilliant job explaining everything

Fantastic experience: Shannon was amazing helped me so much, very nice and comforting and helped me with many questions

Fantastic experience: Was helped by Shannon and she done a brilliant job explaining everything

Fantastic experience: Shannon was very nice and welcoming today thank you

Fantastic experience: Definitely recommend !! super simple process - shannon was so helpful and kind and made me feel so comfortable! Thanks again :)

Fantastic experience: Great customer service and friendly staff and prompt at getting started with the scans. Thank You!

Fantastic experience: I had an appointment with Cheryl today to get a new scan for my retainers after having some teeth work done. Arrived early and finished the entire scan before the actual time of my appointment. Very friendly team and happy how straight are my teeth after the treatment !

Fantastic experience: Lovely staff! Cheryl was very kind, bubbly and made me feel very comfortable.

Fantastic experience: Really nice experience with Shannon gave me lots of details about the procedure

Negative experience: Really you think your prices are affordable?? Really what your website said from £73 per month that's more than .my weekly wage. Why don't you mention the price on your TV ads. Worried know 1 would go for the treatment?

Negative experience: Do not use smile direct club! You will not get the refinements promised and will be left with more issue than when you started the process. Study the reviews and you'll see all the positive ones are from people who've visited the shop but not actually gone through the process. Buyer beware

Fantastic experience: Fantastic customer support

Fantastic experience: Just left the smile club in Glasgow after a touch up appointment and was blown away by the welcome and professionalism of Cheryl. Would recommend this treatment to anyone looking for that perfect smile. First class service. 5 stars guys.

Fantastic experience: Great service as usual, Zuzana from the Braehead store was very welcoming and professional. First class.

Fantastic experience: Zuzana was great she made me feel so comfortable an talk me through everything and can't wait to start my treatment

Fantastic experience: Zuzana very helpful and friendly.

Fantastic experience: Really enjoyed my consultation with Cheryl! Really friendly, explained everything well and I left excited about my new smile journey

Fantastic experience: I have just had my 3d scan with cheryl at smile direct.. i was nervous and cheryl but me at ease and explained everything so well.. Ive walked away feeling great and so excited i cant wait to receive my aligners.. thank you cheryl ❤

Fantastic experience: Yvonne was such a great help at my appointment today. She was lovely and knowledgeable and made me feel really comfortable during my scan!

Fantastic experience: Great service from Glasgow team! Made the experience quick and easy.

Fantastic experience: Really pleasant. Explained everything really well and would recommend.

Fantastic experience: Great friendly helpful pleased with my visit today

Fantastic experience: Was great and the staff were very nice and reassuring!! Defo recommended and I will be going ahead

Fantastic experience: Yvonne was amazing done my scan and gave me all the details!

Fantastic experience: Andy was extremely informative and encouraging at my appointment. He was knowledgeable and answered any queries easily. I felt at ease throughout my appointment.

Fantastic experience: Easy and great seevice

Fantastic experience: Lovely friendly service cheers

Negative experience: At first they were really helpful and friendly, the treatment was working okay, but then I got to the end of my treatment and my teeth were not how they said they should have been so I done another 3 month course and my teeth still were not as they should have been. I finished paying for my course and stopped using them, my teeth have now reverted back to the way they were and I am seeing an actual orthadontist. Sometimes it just better to pay more and actually get the correct treatment. These people cannot see how your teeth need to move so their plans aren't always what you actually need. Total waste of money if you ask me. I wouldn't recommend at all.

Fantastic experience: Andy was very helpful and transparent with me about the whole process, and I’m excited to see the results!

Fantastic experience: Yvonne was great thanks

Fantastic experience: Good experience with Yvonne, would highly recommend.

Negative experience: Scottish Government must take action against them they are just getting money from people only fantacising the fake scenario it's very fake only doing fraud

Negative experience: Yeah I agree it's totally fraud first they do 3D Scan in the shop after got their money and then between the process they didn't help or reply they disappeared very Veryan bad club I must sat I will never recommend to anybody they are deceiving innocent peoples

Fantastic experience: Great service from Yvonne- explained everything to me and took her time to make sure the scan was spot on. Highly recommend.

Fantastic experience: Staff are lovely and welcoming, Andy looked after me and was fantastic every step! :)

Fantastic experience: Andy and Cheryl were a great help and very lovely to chat to. Gave me all the information I needed and hopefully I will have a great smile after my treatment

Fantastic experience: Cnt thank the staff enuff , my son got braces on Tues and his mouth been very sore , he is not a customer of smiles but they helped my son anyway , Andy and the girl in the shop cud not do enuff to help my son , cnt thank them enuff excellent customer service care , Buchanan shopping centre store

Fantastic experience: Been in a few times for scans and staff are always lovely, cheery and helpful. Seen by Yvonne on the last visit and she was lovely!

Fantastic experience: Been through my treatment and on my retainers but a few wee tweaks needed. Cheryl was great, explained who I needed to contact and just been for another scan in Glasgow (with Cheryl). Whole process explained and can't wait to get the tweaks sorted.

Fantastic experience: Very helpful and friendly staff.

Fantastic experience: Ab Fab experience today. Really friendly welcome and Cheryl was so nice and knowledgeable on the process. Really did make me feel reassured and that no question was stupid! Understood all my needs and wants and I had no hesitation in getting started (subject to dentist approval) straight away! Thank you!

Fantastic experience: Cheryl and Anne were both very kind and welcoming, making sure I understood exactly how the process worked and what was entailed beforehand.

Fantastic experience: staff are very friendly and helpful couldn’t help happier with my experience

Negative experience: Don't post a review at the shop, they'll try to make you do this but just don't. The staff in store and nice enough the problems start once you have your aligners. They simply don't work as you're advised they will. I've had two new sets of aligners and still it doesn't work. It's a waste of money and time. Go to an actual orthodontist and get Invisalign.

Fantastic experience: Andy was fantastic! Explained everything so clearly and put me completely at ease. Overall great experience.

Fantastic experience: Friendly, easy, informed staff

Fantastic experience: Amazing staff, very helpful and reassuring!

Fantastic experience: I had my appointment tonight at the smile direct club shop in the Buchanan galleries and from start to finish the customer service was exceptional. As soon as I walked in I was welcomed and made to feel very comfortable by Cheryl. Andy went through the process with me and also done my 3D scan and made it such a relaxing progress and made me even more excited for my new smile. I can’t thank the team enough for their amazing customer service and will be recommending this to everyone I can!

Fantastic experience: I am very excited about my beautiful smile. The employee was very nice and nice to deal with. Thank you

Positive experience: After telling them and there finance company to stop contacting me so much my experience with them has been a lot better and they are slowly rebuilding my trust in them.

Positive experience: Helpful staff, easy process and in a good location

Negative experience: please do not waste your money I got my retainers weren’t happy went into the store and was told to use my retainers for longer and my teeth should move was not told that when I do this my warranty would be voild and they would want more money to give u a touch up another £70 a month they are money grabbers and a joke of a company the minute they have your money do not waste your time would have preferred to throw the £1600 away to be honest.

Fantastic experience: Had an appointment on Friday. Amazing service, talked me through the scan clearly and was so lovely. Couldn’t be happier , cannot wait for the results

Fantastic experience: Store has such lovely staff. Got my aligners in 2021 and Leighann done my initial appointment and was such a good experience. Just went back for an aligner touch up which Leighann done for me again. Super friendly and made the experience so much better

Fantastic experience: Great service at my appointment - Leighann was lovely and friendly, and explained everything clearly and concisely to me regarding the process and how things worked. She answered any questions I had and I have no doubt she will be on hand if anything else should arise during my journey with SmileDirect! Would 100% recommend anyone to visit the store to start their journey to a better smile!

Negative experience: Do not use smile direct club! I was initially approved for a treatment plan with Smile Direct Club to which I received a treatment of 21 aligners over a 7 month period. 6 months later, I managed to get to aligner 14 with no noticeable changes to my teeth and the aligners did not fit (not even close, a completely different shape from my teeth) I was sent for a scan to get replacement aligners....a few days after the scan, I received an email saying 'we are sorry, you are not suitable for a treatment plan with Smile Direct Club' ? I'm not suitable for a treatment plan I already have a treatment plan??? This is just a scan to replace the aligners that do not fit??? So, now that I'm not suitable, I expect to be refunded in full for the initial treatment plan? Numerous emails sent, weeks upon weeks waiting with no reply and no further forward.....Then I receive an email from customer services saying 'it seems your case has now been resolved ' ?? Wait ...what??? My case has certainly NOT been resolved.... nobody has even responded to me??? I am still waiting for this to be resolved!! Please DO NOT USE THIS COMPANY!!! they will take your money and run!!!

Negative experience: If I could give no stars I would. Booked in for a free scan, arrived and was told I had to sign up and agree to treatment before I’d get a scan. The journey has been a nightmare, ill-fitting aligners, disgusting customer service, currently had no aligners that are fit for purpose since January. I’ve been harassing them for months to get my refund, reported to trading standards and still waiting for my refund that they agreed to give me. Avoid like the plague. No one returns contact and customer service call centre are no help.

Fantastic experience: Was in the shop in Buchanan Galleries,Glasgow this morning, had a fantastic experience. I am extremely paranoid of how my teeth are at the moment however I was made to feel very comfortable and accepted. I’m now waiting on my treatment plan. Can’t wait

Fantastic experience: It a lovely shop I was scared at first but I am happy that I went for my scan and the smile advisor who I seen was really good at her job I would highly recommend everyone to go and the scan done

Negative experience: I considered going ahead with this company but after some digging came to find out that if you just want to straighten one set of teeth they charge you full price. Why would I pay full price if all I need is half of the product (i.e., one aligner vs. two)? Not worth it for my particular situation.

Fantastic experience: Leighann was brilliant in store and she knew her stuff, and was very polite. I'm glad I've decided to go ahead with the aligner plan and look forward to getting my results

Fantastic experience: Cheryl and Leighann in Glasgow store super helpful and polite. Very good experience.

Fantastic experience: Great customer service , very professional would recommend

Negative experience: The free 3D scan offer is a scam. I booked mine, went to the shop in Glasgow and got refused to go ahead with my appointment because the staff felt I wasn't a suitable candidate. Very judgmental. Disappointing as I was actually looking forward to see what is possible. I would not recommend.

Fantastic experience: Great experience! Leighann was superb

Fantastic experience: Leighanne was amazing! So friendly and helpful. Looking forward to starting my plan

Fantastic experience: First class friendly service, no nonsense and exactly how service should be

Fantastic experience: Ashley was very friendly and sharing her own experience with Smile Direct Club was very reassuring!

Fantastic experience: The guys at front desk were great and Cheryl provided with great understanding of the product and how easy it is to use. I highly recommend them very cheery group

Fantastic experience: What a stress free process to get my teeth scanned and a treatment plan set up. And Ashley was lovely and made the whole experience enjoyable. Just looking forward to see how my teeth will turn out now!

Fantastic experience: My experience with Smile Direct so far has been great. I had a very welcoming and insightful consultation with Cheryl who ran through how the process works and conducted an examination on my teeth with equipment that wasn’t at all painful or scary. It did, however, make it 100x more evident that I need the treatment after seeing the scan I will certainly be going ahead with the treatment and I’m excited to see the results.

Fantastic experience: Really great experience both girls at the branch we're so friendly really welcoming and explained everything so clearly I am so excited to get started thank you again

Fantastic experience: The person I had was super helpful and answered all the questions I had looking forward to getting a nice mouth

Fantastic experience: Quick, friendly, informative. Made to feel Comfortable throughout. Very competent staff. No hassle. Would recommend to anyone looking to fix a smile.

Fantastic experience: I had an amazing appointment at Smile Direct Club today. The staff were super friendly and professional, especially my Smile Guide Leighann explained all the procedures very clearly. Much impressed and highly recommended!!!

Fantastic experience: Super friendly and professional staff

Fantastic experience: Great service from Cheryl, friendly and helped explain the whole process. Made me feel comfortable when I am normally very self conscious of my teeth! Cant wait for my package to arrive now

Fantastic experience: I had an excellent visit there. The place took very good precautions when it comes to COVID-19, everyone was very friendly, especially Ashley who was very welcoming and super super friendly. They also offer really high standards and good pricing plans. Very recommended! UPDATE: my plan was supposed to be 4 months and it went well until the last month when my aligners were not fitting properly. I called customer service and they told me to keep trying and that they should fit well eventually. However that didn’t happen and I ended up requesting more aligners after my plan time was over. They sent me more for a duration of two months (which is unfortunately because I was anxious to be done). Another strange thing is that when I went to get my 3D scan the first time, they didn’t tell me about the nighttime aligners (which is an option I would have preferred) and they went straight in with day time aligners which have to be worn for 22 hours and that’s just a big hassle. Of course, I should have done my research before going in but I think it is their job to keep people well informed and present all their services - not just assume that I want the day aligners. Overall, it’s an okay company, they have great customer service (friendly and quick to get concerns addressed) and they are much cheaper than traditional braces. The aligners also don’t show inside the mouth so it’s a good option for adults. A good option would be to get aligners through your dentist or orthodontist - true it might cost a bit more but at least your orthodontist will see you regularly to make sure everything is going well and that your bite is not being affected negatively by the aligners.

Fantastic experience: The staff was nice and friendly and the place clean and neat!

Fantastic experience: Staff was so polite and understanding on my reasons for wanting my teeth sorted. I was shown all 3D view of my teeth and even got a free whitening kit since I booked up within a time frame for a deal. Can’t wait to get started

Fantastic experience: Amazing help today from Ashley in the Glasgow shop today! Cant wait for my aligners to arrive!!

Fantastic experience: I have had an amazing experience with Smile Direct club. My initial consultation was great, the girl who helped me was so friendly. I had completed my course and am very happy with the results but wanted a minor adjustment. Cheryl the manager at the store saw me for a follow up consultation and was lovely. She was so understanding and helpful and has arranged for my follow up aligners to be sent out at no additional cost. Such a worth while investment and already feel more confident with my smile

Fantastic experience: Patient and friendly staff! Felt comfortable asking any questions and got answers as expected. My consultation and the scan were a nice experience over all.

Fantastic experience: I dearly with Leigh Ann and she was amazing, she explained everything in great detail and was so friendly which made me feel at ease. Couldn’t recommend enough and can’t wait to start my smile club journey

Fantastic experience: Ashley from the Glasgow shop talked me through the whole process and answered any questions I had, she was very helpful and enthusiastic and I’m excited to see my results in a few months time!

Fantastic experience: Fantastic welcome. Had my appointment with Leighann who fully explained the procedure and put me at ease. Excellent customer service. Highly recommended.

Fantastic experience: I’m absolutely blown away at how amazing Leanne was with me, everything explained in detail but most importantly she made me feel SO comfortable, she made me laugh and made it all such a nice experience! I’m so excited to get started now and left on cloud 9!

Fantastic experience: I decided to go into the smile shop and get the 3D image, I found this much easier than doing It at home. The girls in the shop are so lovely and friendly and made my visit feel comfortable. It was also nice to get a good 3D view of my smile Thanks to Ashley and the team, I'm really looking forward to my perfect smile

Fantastic experience: Incredibly friendly and helpful staff here I. Glasgow. They will make sure every procedure is explained for your reassurance and will make sure nothing they do is uncomfortable to you. Perfect adhering to Covid rules as they change gloves couple of times in a session after every contact with you. Simply amazing

Fantastic experience: Cheryl was very helpful and friendly. I enjoyed the experience and would recommend Smile Direct Club Glasgow to anyone to give it a visit.

Negative experience: Don't fall for this sham of a treatment plan. They're pleasant enough, but woefully unqualified to be submitting people for treatment. You're to sign a waiver without any detailed information being gathered about your teeth. They don't know your dental health or potential problems, and this isn't verified at your consultation which essentially absolves them of any blame when the product won't work. Sometimes the low price really is too good to be true - go to a qualified orthodontist who can oversee the work in person and mitigate any problems. This is simply NOT possible with this service, and puts your dental health at risk.

Fantastic experience: Cheryl explained everything thoroughly to me can’t wait to get started

Fantastic experience: I have been looking around online for a Invisalign journey for a couple months now and smile direct kept popping up as one of my top searches. After doing some research, I found the company ‘Invisalign’ where very very expensive and that smile direct was offering the exact same experience (and more!!) for a way more affordable price. I thought I would pop into the store to have an initial consultation, which came with a free 3D scan, whitening kit and to talk through the process with the team. I had the loveliest Smile Guide named Ashley. She helped me choose the right plan for my needs and wants, talked through any questions I had and set me on my smile journey. I honestly could not have had a better experience. I was informed that if you lost, broke or did whatever to your retainer, (accidents happen to the best of us) you would be able to call up and have a replacement sent straight to you for free (something Invisalign do not do). I’m so excited to start my journey and show off my wonderful results at the end! For anyone questioning whether to go in and speak to the girls, I 1000% recommend you to do so, you won’t regret it! Thank you Ashley for being the loveliest smile guide I could possibly ask for.