mydentist, Padiham Road, Burnley

Fantastic experience: Efficient, professional and treats patients with the utmost respect (dentist Annis)

Fantastic experience: Staff were polite and helpful and got me an emergency appointment quickly when I needed it .

Fantastic experience: Great professional service. I have a strange phobia of going to the dentist but they were so respectful and reassuring and put me at ease from start to finish thank you.

Fantastic experience: Caitlin has taken care of both my elderly parents and taken time with them, explained everything to them and always been there to answer any queries, amazing service asset to your team

Fantastic experience: The dentist is on time and very nice put you at ease.

Fantastic experience: Very friendly & very helpful. I have a disability & always ready to give me a helping hand. All staff are polite & ready to help

Fantastic experience: Fantastic dentists ,, Anis is lovley ,gentle, kind, quick, My fillings are always bob on, always gives good honest advice, never waiting more than a few minutes.

Positive experience: Not bad dentist but no different to others

Fantastic experience: Saba is absolutely amazing ! She is so knowledgeable and skilled at her job, and has made our son feel so much more confident about brushing and looking after his teeth, and his mouth hygiene, in preparation for his future brace! Faizah is a wonderful dental nurse too, always helpful and knowledgeable, and encouraging our son to maintain good mouth hygiene!! Saba and Faizah are such wonderful professionals and we are so lucky to have found them!

Fantastic experience: Fantastic service, professional, friendly, and I felt completely relaxed. The dentist was lovely and all of the staff were extremely friendly.

Fantastic experience: Very good dentist, she put me at ease, and was very professional.

Fantastic experience: I would definitely recommend this practice to anyone looking for a dentist. I have always found everyone from the reception staff to my dentist to be very polite and professional. My dentist ((who is a young man) has always treated me with dignity and respect, this was sadly lacking from my previous dentist. I am of a generation that was always terrified of a visit to the dentist, However, the dentist i see has removed that fear.

Negative experience: The stars are for the lovely dentist I saw. Please don’t book here if you are disabled and can’t do stairs. It’s on my records that I can’t go upstairs. Today I was kept at the reception desk, even though twice I said I couldn’t stand for long, because they had booked out all the downstairs surgeries. I was then told that I would have to reschedule. Many people with disabilities would have just given in and accepted that. I don’t, many years of nursing and caring for my disabled husband has made me stand up to this blatant disregard for people with disabilities. Fortunately they managed to do a swap around and I was seen. However, the first solution that I was offered should not have been an option. Disabled people have a poor time every day people should realise this and not make life harder.

Fantastic experience: Fantastic staff..brilliant and understanding dentist and dental nurse..i couldnt ask for a better dental team in the world.

Positive experience: It's about time the bench seat in the waiting room was replaced. Otherwise all good

Fantastic experience: My dentist really talks to me and sets me at ease

Fantastic experience: I would like to share my experience of being seen by the hygienist Saba. She was professional, friendly, easy to talk to. She explained everything about what I needed, performed my teatment, and provided me with help to use at home. I recommend being seen by her if needed. Very good service.

Fantastic experience: Veey good experiance with the staff they take very good care of their patients

Fantastic experience: Saba is incredible! She is the reason i have taken my gum health seriously... she genuinely cares... educates and coaches you and makes sure you have what you need to improve. I think shes amazing!

Negative experience: The assistant manager Amy has no experience or a clue what she’s doing, don’t know why they hired her

Fantastic experience: Dr.Hafeji was amazing and I couldn’t recommend him enough. I was in immense pain walking and he explained what was going actually wrong with my tooth. After treatment, I’m now pain free and so thankful I was under his care.

Negative experience: Very disappointing, bad treatment. They just take your money for nothing. Even i pay like a private patient they didn't respect you.

Fantastic experience: Always good when you are in pain. They try to see you as soon as possible.

Fantastic experience: Went for 2 crowns on front teeth,the service I got from everyone was excellent,If I had any questions they were all answered,The crowns I had fitted are so natural looking,So happy,Thank you.

Fantastic experience: This is a review and a great big thank you to the dentist who so my husband today my husband name is Richard and he so two absolutely wonderful dentist and nurse the dentist name was irina marinho and I don't know the nurses name I would like to thank them for looking after my husband who is a nervous patient they took time to reassure him and kept him informed of everything they did thank you so much you two are the best

Negative experience: The receptionist on the phone I thought was quite rude and for that reason I won’t be visiting this practice again.

Fantastic experience: Mrs Patefield is fantastic she has been with my family for approximately 25 years. She is caring knowledgeable and very supportive.

Negative experience: If I could give zero stars I would. One of the worst dentists around, management absolutely appalling treat you like a second class citizen if you are a NHS patient, very inexperienced NHS dentist staff although nice dentists in on themselves they have practically ruined my teeth due to a total lack of knowledge and experience under their belts. Terrible atmosphere in the place reception staff are rude, unprofessional and I suspect based on some conversations I overheard whilst queuing to be served have zero clue about patient confidentiality. I would not recommend these dentist to anyone I have been with them as a NHS patient for 20 years and in the past 5ish years totally gone downhill since they made all the experienced NHS dentist take on private patients only. And the staff turnover a the front desk is appalling that speaks for itself really!!

Negative experience: I would not reccomend this practice atal. I had veneer onlays on both my front teeth and one needed replacing. I specifically asked for the same proceedure which was a none invasive veneer onlay which involves removing the previous and putting another on . The dentist involved ignored my request and peoceeded to file away at my tooth which didnt have any issues to begin with , he fitted a clumpy veneer crown which has left a whistle gap between my two front teeth and i spit when i talk now which has had a great impact on my confidence . I sent numerous emails to the practice with my concerns which have been ignored . I got a second opinion but i think the lady was just covering her colleuges back . Im left with an over sized front tooth which is rough to touch with my tongue , i whistle throught the new gap he made and spit through it when i talk . I am going to the dental onbudsman to seek further assistance as the surgery is ignoring my emails . I suffered a nervous breakdown and find it hard to go to doctors/dentist as it is and they had dinted my confidence greatly . I never had the problems with the tooth before and now its always bothering me and the manager doesnt seem to be bothered . Lets see what higher authority thinks

Fantastic experience: Our family dentist is the best, so calm and patient and fully explains every movement, for what is a normal appointment to some is scary for others so we appreciate the gentle friendliness of our dentist

Fantastic experience: Lovely dentist, All staff make you feel welcome and put you at ease from reception right through to completing your treatment. Wouldn't trust anyone else with my dental care. Keep up the amazing work.

Fantastic experience: Really nice staff, my treatment was painless and my well-being was priority. Got a very pleasant surprise with the speed off the replacement dentures and the cost was far less than I expected.

Fantastic experience: Very good appointment with Saba- hygienist and Nurse Charlotte. Took her time to clean and polish my teeth and was very gentle. Also explained how I could care for my teeth. Excellent work!

Fantastic experience: Couldn't fault. Professional and friendly. I needed some work done on my teeth and I told the dentist, who then spotted some more work that needed to be done. Excellent service!

Fantastic experience: Excellent service. The receptionists are polite and efficient. My dentist is very professional and friendly.

Negative experience: Failure to return phone calls on several occasions regarding an abscess on an 8 year old child!! We ended up having to use 111 service instead. Edited to add - We didn't attend the appointment as it was too late by then. The emergency which you failed to return phone calls (x5 failed returned calls) was dealt with by 111 emergency dentist instead.

Fantastic experience: Going to the dentist always feels a bit scary but my dentist Mukul and nurse Jill made me feel at ease . They were professional and kind . The reception staff was welcoming too

Fantastic experience: Every appointment I have had has been dealt with professionally and I have always been seen on time. I have also found it very easy to get an appointment

Fantastic experience: My dentist Dr M. Dahake at my dentist Padiham Rd Burnley is a empathic professional person .She is light handed and explains everything as she goes on with the treatment.I am a nervous patient but in her I have confidence and can relax. I recently went for a check up with Dr .Dahake and she is referring me , hopefully , ķfor further treatment on the N.H.S., as I cannot cope ,due to a medical condition, with a dental plate after my bridge broke. I really appreciate her assistance .

Fantastic experience: Great Dentist! I've had the same person looking after my teeth for years. I get in quickly, they go above and beyond and i trust them. My dentist found a serious problem with my jaw, immediatly sent me for a xray at the hospital where they found a mass, followed by a big opp. luckily it wasn't cancer, so I will always be grateful!

Fantastic experience: Excellent service from all the reception staff and Mrs Patefield. Always accommodating, always polite & caring.

Fantastic experience: I was referred here by my dentist as I required a tricky extraction so I was already apprehensive. Mrs Shammi Rouf and the lady that worked alongside her (sorry didn’t catch her name!) made something I was absolutely dreading a positive experience. Professional, polite, courteous of my apprehensions. I experienced no pain, it was honestly quick and easy. Can’t recommend or thank them enough. Thank you!

Fantastic experience: Dentist made the visit less stressful . Showed me results of Xray and explained possible treatment . For someone who dislikes visits to the dentist/ Gp, this visit made me feel much better about future visits when needed

Fantastic experience: Just wanted to say thanks to Callum (reception) for arranging an emergency sit and wait appointment and offering to help with car my alarm and Anis for sorting the problem out quickly. It really was appreciated and enabled me to make my planned trip. Thanks again

Negative experience: Shocking. Practice manager is very rude and put the phone down on me mid conversation. I had phoned 5/11/24 to ask for an earlier appointment if one was available, the receptionist advised not but they had 11am available 6/11/24 so I accepted . Routine call around 2pm yesterday to check I would be attending to which I confirmed. I woke up to an appointment cancellation text followed by an email saying I’d been removed from the practice for the cancellation of my appointment on Tuesday. The manager put the phone down on me and has since blocked my calls. Shocking service when my children are registered here so I now can’t get in touch about their appointment & care. Over my time being registered here I have swapped some appointments due to pregnancy complications, childcare issues as I have a 7 months baby, 2 year old toddler and no one to help with the children. Equally the practice has cancelled many appointments last minute and expected me to understand so very equal on the missed appointments front which I’ve always understood as things do crop up. I personally feel in this situation the dentist made the decision to no longer see me as I’m exempt and not paying as pregnant so they aren’t technically making money from me. An example being he said at my last appointment “some cavities but we will just monitor them” rather than filling them … certain if I was paying he would have wanted to fill them all. Parking is terrible, takes around 30 mins for someone to pick up a phone, staff always look overwhelmed and miserable. Although im disgusted in the situation and treatment from the manager I’m glad I’m removed and have already found a replacement for me and my family. Avoid at all costs. Money makers no compassion what so ever

Negative experience: Years ago I was registered with them,but receptionist mixed up my and my daughters surnames ( she missed her appointment because of unexpected work shift changes) and when I called them to cancel my appointment ( first time,because of my disability and health condition),next week I received letter saying that I missed appointment twice and no longer have NHS dentist. Tried to call them back and explain situation,but you can prove nothing,if they dont want to listen. Then covid came,lockdown, etc... and I left without any dental care,because to find NHS dentist was impossible. Saved some money for the private care ,which is super difficult and takes long time, if you are dissabled, on benefits without any savings, went to see them today. Again problems with appointment ( wrong day ,on the wrong name payment is added). Had to pay £49 just to hear that my dentist is not 'so clever' to do dentures to the 'soft gums' and into question ' What to do now?' ,no useful information was given: hospital doesnt do treatment,who does he is not aware about it.Extraction is possible,but you will be left without any teeth, dentures or implants?! Feeling was very simple and clear that he ( and nobody in this building) is not working with ' difficult patients' ( lack of skill or doctors became commercial traders only? fast and easy money makers? no motivation to help people even you PAID for his advice?). So,if you want filling or modern teeth whitening, these commercially motivated people will help you. They are not taking NHS patients since covid times,as most of ' highly motivated to help their patients' dentists these days, because NHS payments too low for their ambitious requirements. Maybe,not arguing with that,but if you are taking money for an appointment, at least I want to know clearly what to do next and written diagnosis? This is absurd,that doctor doesnt know how or who can give a treatment to receding gums in surrounding areas and offering to call around yourself asking who can do a 'difficult dentures'. These days,with this level of medicine? In this dentist room I felt how boring I am to them and no slightest wish to help me at all. Absolutely. Zero interest or compassion. Thanks doctor, never again! P.S: How typical of this practice, just pretend I wasnt your patient at all! Nothing else they has to say, not even sorry! Pathetic...

Fantastic experience: I needed rapid treatment for a dental problem and was delighted with the response I got.

Fantastic experience: Good dental practice with helpful staff. We have always received good service from this practice. Our dentist Dr Anis is helpful and provides good service everytime.

Fantastic experience: Kong is a fabulous dentist. Extremely professional and caring in his manner. Explains everything and always puts you at ease. Thank you as always.

Fantastic experience: What a great service I received. Calm gentle and honest advice given. The treatment was completely pain free with patience and dedication. I truly would recommend Sinrah and his dedicated assistant. Looking forward to my next appointment with them. Ten out of ten guys

Negative experience: My daughter has been undergoing orthodontic treatment here for a few years now. We have had multiple encounters with poor customer service here. Staff do not keep their promises of providing a call back and do not put notes on your account so that other staff can chase the query/complaint when you’ve had to call back to chase a response. The complaints team also do not handle requests/complaints accordingly. Currently in the process of a complaint with the ombudsman because this practice refuses to facilitate a transfer following their poor customer service. If you like to be messed around for weeks on end and be caused unnecessary stress then this is the place for you.

Fantastic experience: So yes I've been going to my Dentist, Padiham Road for a few years , the Reception staff are ok but can be a bit abrupt sometimes but I suppose they do their job (some better than others ) the practice is very clean ,the waiting room upstairs ok never a problem. Irena who works upstairs is really good never a problem always cheerful. It's because of this that I've given a five star rating . So yes all in all a really good practice.

Fantastic experience: A very good dental practice highly recommended very friendly

Fantastic experience: A professional service, friendly staff, high levels of hygiene and personal, expert care.

Fantastic experience: Myself and my 3 children have been going to my dentist for some time now. My dentist Dr Dashu is so patient and friendly. He talks you through your appointment and puts you at ease. My oldest two boys love the friendly banter when they have their football shirts on with them supporting Liverpool, and he supports Man United. Its nice to have a dentist who cares about their patients. The building itself is clean and tidy, and all the staff there I've encountered are friendly and ready to help.

Fantastic experience: As a nervous patient, Anis my dentist always puts me at ease and I can relax once I walk into the room. Thank you.

Fantastic experience: Outstanding all round from reception to dentists 5*

Fantastic experience: Highly recommend this practise always helpful, the dentist me and my children all see is so patient thank you.

Fantastic experience: Millie on reception was brilliant very understanding around the emergency appointment I requested and she went above and beyond to help out. The fellow receptionists were also really friendly and helpful, fantastic service, thank you all.

Negative experience: Dentist brilliant, but front desk isn't. Every single time I attend, are numerous people sat there ( apparently doing nothing).. who dont even acknowledge that patients are waiting...is nit great customer service

Fantastic experience: Efficient staff. And my dentist Arena always thorough and gives great advice

Fantastic experience: Great - NHS Dentist Practice, as someone who has never been keen to visit the dentist I have had a great experience over the last few years at the practice. Always get top quality work done, made to feel relaxed and welcome and great customer experience.

Fantastic experience: Saba and Lucia are a great team. Made me feel in safe hands, more relaxed than my usual appointments! Thank you.

Negative experience: Had a filling here which subsequently fell out less than a week later, went back to have my tooth refilled on the friday & again the filling fell out the following Monday.

Negative experience: Mukul neglected me medically which resulted me being admitted into hospital for 2 days having antibiotics through a drip. Another dentist quoted £1000 for a route canal treatment when it displays on the website at £250-500. When confronted about why he quoted £1000, as it states differently on the website. He refused to provide alternative treatment and suggested I looked elsewhere. Appointments are £89 and I was in the practice for 5 minutes. They lack competency and professionalism, they also need to wear masks for the circus clinic they are.

Negative experience: I recently made an appointment paying 50 lire, but when that day came, I was told that they had scheduled me a day ago, I also lost money because they came with the reason that I was announced in an old number from 2 years ago years, but they had no reason to keep that number for so long and at the same time I had announced that the first 2 days of the week I would be going to school and would not be able to come, I agreed to come on January 10th, but the appointment was still made on 9 .. they have no professionalism..

Fantastic experience: I have been at my dentist for serval years now come to think about its been 8 years while I was pregnant with my daughter I was so scared of dentist went many years without one and neglected my teeth alot but now I finally have healthier teeth, and my children actually enjoy coming to the dentist he makes them feel comfortable and makes them laugh and that's what you need keep up the good work guys

Fantastic experience: Very clean practice. A very nice dentist that doesnt keep you waiting and gives you plenty of reminders of your appt.

Fantastic experience: Plamen is the best, most professional and personable dentist I have ever had experience of.

Fantastic experience: I am a nervous patient after a bad dental experience. I have been to numerous dentists since my bad experience but today was brilliant. My dentist today really made me feel at ease and spoke through what he was doing. Finally found a dentist I feel I can trust to make me feel comfortable. Thank you for making my visit comfortable. Dr murzof?

Fantastic experience: I actually enjoy going. Really nice place & friendly staff, my dentist is great, really easy going & she explains everything. She's the best for pulling teeth out

Fantastic experience: The new hygienist saba is fantastic, she's very informative takes her time to explain things and walked through it with me. Her nurse liz is very polite, smily and very welcoming. Had a greate experience.

Negative experience: Iam a patient, went in with severe pain on Tuesday. I was offered an emergency appointment on the following Tuesday at a cost of £89. My dog would be seen for less the same day. So here I am in pain for 7 days and paid for the privilege. Dentists today are a disgrace to the profession when they think it’s acceptable to leave a patient’ in pain for 7 days. My missus was a receptionist at a dentist and she knows I could die of sepsis before they even see me . To be fair they don’t even care.

Fantastic experience: I have found the practice to be very helpful and always a good service would recommend

Fantastic experience: Assen and simrah were brilliant would highly recommend using them gave me my smile back

Fantastic experience: I had a hygienist appointment yesterday and was surprised by the knowledge and skill of Saba Mehmood. Her advice to me was very clear to understand and she was really encouraging. She is an asset to your practice!

Fantastic experience: I received wonderful care from the lovely Billie & Liz and they gave me really helpful advice over the last few months. I have a very low pain threshold and am also very nervous, yet they put me at my ease and made it as positive an experience as it possibly could be. I now have a good dental hygiene regime and don’t dread my appointments! Thank you to you both!

Fantastic experience: Just been to my hygienist appointment to my dentist with Liz (nurse) and the lovely new hygienist. She is brilliant, put me at ease and explained every bit of the treatment

Fantastic experience: Great surgery. Been with them over 6 years now. My dentist is fantastic - kind and sensitive. I was always scared of the dentist until I started going to him. Great team at the surgery, too.

Fantastic experience: Billie and Liz were absolutely amazing providing dental treatment to my son who was absolutely terrified of the dentist. They were patient, caring and took time to explain everything step by step to him. We can’t thank them enough and would highly recommend to anybody especially if nervous about visiting the dentist! THANKYOU

Fantastic experience: Assem was my dentist at this practice and sorted out my tooth issue which was causing me a lot of pain. They got checked in super fast and were communicative about options and exploration for dental treatments & were very clear and transparent about the entire process. 10/10 would recommend this practice! :)

Fantastic experience: Very welcoming and friendly practice. I felt very much at ease, which is great as I have a fear of dentists

Fantastic experience: Thanks so much. I hope you received my previous post. Glowing praise for the practice and Dr Irina.

Fantastic experience: I struggle like mad to see my Doctor. My Dentist is effortless. It is like a production line. Well organised, effective and convenient. Plus even though uncomfortable at times, it is as painless and compassionate as possible.

Fantastic experience: I have huge anxiety involving dentists, to the point where I haven’t gone in 8 years.. until now! I was shaking in the waiting room, but once I met with dentist Shabs Patel (spelling?), I felt relieved and comfortable. I cannot sing my praises high enough. He was kind, informative, and was not judgemental whatsoever. I truly believe that I can overcome my hurdle and be confident with my smile again, all with the help of Shabs! Thank you Shabs! You have no idea what you’ve done for me today. Reception was lovely and kind. I forgot to get her name, but a very kind woman helped me get my treatment plan financed and she was absolutely lovely as well! I opened up to her about my struggles with my fear of the dentist, having ADHD and not being able to take care of myself as I would like, and she was so understanding and kind. I cried happy tears on my way home. Such lovely staff. I’m glad I picked this dentist :)

Fantastic experience: Billy -Jo was fantastic! I felt quite apprehensive prior to this appointment as previously it had been an uncomfortable experience. I needn't have worried. Billy-Jo was professional yet friendly, polite and supportive. Thank you!

Fantastic experience: 6 months ago I came for a check up after having bleeding and painful gums, I was met by the dentist Assem Alshaibi who was fantastic! A check up and 2 periodontal treatments later it has all pretty much resolved! He was brilliant in answering all my questions and making me feel at ease. During the treatments he always asked if I was okay, and explained everything he was doing and everything going forward. Highly recommend booking in with him. I’m certainly happy the care of my teeth are under his care! Please pass on regards

Fantastic experience: Me & my daughters have been with Irina for quite a few yrs now. She a fab dentist & makes our visits really funny with her singing ext. Credit to “My Dentist.

Fantastic experience: For a person who hates going dentist The treatment that I received was absolutely brilliant cannot fault them

Fantastic experience: My first time at My Dentist I was alittle nervous at first but then when I meet Assem he was very nice, calming, gentle and went through everything what he was doing would definitely recommend

Fantastic experience: Anwar and Liz are amazing I have never felt so relaxed and everything went great no pain and very quick. Had a wizdom tooth out so thought it was going to be bad but I was so surprised. I left very happy. Thank you so much guys. Mel.

Fantastic experience: Dr Dalake and her assistant are fantastic, can’t fault them both such Lovely people so nice , friendly and welcoming. I suffer really bad with anxiety and they made me feel so calm , relaxed and at ease . Excellent service X

Fantastic experience: All together Great experience. Reception staff Ellie and andrew were superb, friendly and really helpful. Doctor yahyar was professional. Friendly and informative , advising me of what was needed and the best options for my treatment. Would not hesitate to recommend the team at my dentist, Thankyou to all the staff at my dentist ,padiham rd for your help

Fantastic experience: Thank you had a good experience from my dentist Annis he’s a lovely man always very pleasant, and always on time, receptionist are very welcoming and cheerful when you arrive and leave

Fantastic experience: My experience over the last month has been exceptional. I arrived extremely nervous and the team put me at ease immediately. My dentist and her assistant were both so calming and professional. They were both very informative and re assuring. They have both been fantastic over the past three visits I have had in the last month. I would highly recommend them both this is by far the most at ease I have been at the dentist my whole life.

Positive experience: Attended today for routine check-up and was very impressed with the whole service received Very friendly, thorough and professional.

Fantastic experience: My dentist is Irena she is great, she sings along with the radio and always puts you at ease

Fantastic experience: Went for check up with Dr dashu who is a great dentist with a lovely attitude to patients. Wouldn't go anywhere else.

Fantastic experience: RUTH WAS AMAZING, HER WORK WAS OUTSTANDING. AND SHE IS BEAUTIFUL HUMAN, WHO LISTENED AND UNDERSTOOD WHAT I WANTED, RUTH THANK YOU

Fantastic experience: Just wanted to thank everyone at my dentist, Padiham road for sorting me out today. Best dentist's I've ever had!