Bupa Dental Care Downend

Fantastic experience: Good

Negative experience: Service has declined rapidly over last couple of years as other reviews have also shared. Moving appointments with little notice, explanation or clearly telling you the appointment has moved. Appointments for my sons cancelled with no explanation and not rebooked (dentist had left). Recently can only get the answerphone, calls used to be answered.

Fantastic experience: My dentist which I have been paying private for implant Chris Andrew’s he fantastic I rate him highly

Fantastic experience: Great service good job

Negative experience: Absolutely no communication from this place. The NHS dentist went private without informing any of his patients—just cancelled all appointments and disappeared. No courtesy, no updates, nothing. If you value your time and health, look elsewhere. This kind of treatment is unacceptable. Then had a cheek if you wanna book with him privately, rather not give the joke of a man my money

Fantastic experience: I have used this dentist for over10 years Always a kind and calm approach to what can sometimes be quite a stressful experience for some people. Excellent customer care and well presented. I would definitely recommend this dental practice.

Fantastic experience: Jax the receptionist was very helpful and efficient.

Fantastic experience: Undergone a composite bonding procedure to restore my upper and lower teeth sensitivity. Was impressed by the overall service and was extremely happy with the end result and keeping a natural look. Would recommend Pyae Aung and his assistant , thank you.

Negative experience: I have been with this dental practice for about three years. My usual dentist, Javirria Suffi, has always been excellent and I never had any problems with her. However, due to my work schedule I had to see another dentist, Samuel Nong, and the experience was very disappointing. I was charged £54 for a check-up. He told me my old fillings were dark and unhealthy and advised removing and re-doing all of them, quoting me over £600. No X-ray was taken, and no actual treatment was done that day. I found this shocking, so I went to a private dentist for a second opinion. After proper X-rays, I was told my teeth are completely fine and that replacing good fillings could actually cause more harm, such as sensitivity or pain. This left me feeling that the advice I received was unprofessional and not in my best interest. Sadly, after this experience I no longer feel confident continuing with this practice.

Fantastic experience: Friendly and professional service from a well run practice, receptionists handle some difficult and demanding patients very well on the phone and in person.

Positive experience: Fast efficient and friendly

Positive experience: Nice dentists and helpful reception staff, however I don't think they should have charged me a further check up fee to look at an under-tongue swelling resulting from earlier treatment.

Fantastic experience: So I have pretty bad dental anxiety - even a basic cleaning will send me to tears at just the thought of it because of everything involved (tools/sounds/pain element) I originally had a sedation appointment booked for August because I was THAT scared of it all that I thought it would be easier to sedate me and crack on that way, but with growing concerns about my gum health, I just had to bite the bullet. Speaking to Charlene and Sheri at the reception desk about what options I had as a private patient on a budget, reliant on pay day etc, as well as which dentist would be best suited to my needs, we agreed that Chris the dentist would be great for me as he’s good with anxious patients. They were both incredibly understanding and genuinely wanted to help me find options to better look after myself, ease my anxiety and get something booked in for me. I want to thank all 3 of them because today, with topical numbing cream and injections (HATE needles) as well as the cleaning itself, I couldn’t have had a better experience and I am actually looking forward to my next appointment! I will be setting up a smile plan on pay day to get regular thing going and work on my anxieties with the dentist because I’m looking at my teeth and absolutely beaming!!! So happy with how they look and feel (even if I can’t feel my cheek) Chris was not only really good at helping ease the anxieties with communication about what he’s going to do why and when, he was also honest, he left the choice up to me, so I had that element of control still. But not in a “here’s all the problems and here’s what I can do”, more of a “here’s what I need to do for your sake, here are the ways we can do that for you” Brilliant man, brilliant team, I can’t wait to see them again in August! Thank you Bupa Downend!!! ❤️

Negative experience: As a new patient, I had two appointments cancelled at extremely short notice without explanation. Furthermore, I was asked to complete my health details twice, once for each appointment! I had a long way to travel so this was very disruptive, and I won’t be using this practice again.

Fantastic experience: Friendly, caring staff from reception team to clinical staff. My hygienist Javirria and dental nurse treated me with kindness and respect. The treatment was carried out efficiently, professionally and gently. This made it a positive experience. Would highly recommend.

Fantastic experience: Dr. Nong and the nurse did a great job! It was a cosmetic procedure on my front teeth and it was my first time in the clinic, thus I was quite apprehensive but they look just amazing and I'm very grateful! Highly recommend them!

Fantastic experience: very good care and kind staff

Fantastic experience: Monica is very good Dentist never feel nervous at all when I come to see her .. always explains everything well what’s going on with my teeth!! thank you Julie Hancock

Positive experience: Dr Shamoo was very helpful with assisting to my tooth and recommending options both private and NHS. She’s always been very friendly and reassuring

Fantastic experience: Really helpful, and above and beyond service to help with my tooth pain, Chris was super quick and really understanding treating me and Jax made sure I was seen the same day saving me from a weekend of agony

Fantastic experience: I cannot speak highly enough of the exceptional care I received from Dr. Pyae Aung at Bupa Dental Care Downend in Bristol. From the very first appointment, Dr. Aung made me feel completely at ease with his calm, reassuring manner and warm, approachable personality. He takes the time to truly listen to any concerns and explains each step of the treatment process clearly and thoroughly, which gave me a great deal of confidence and peace of mind. What stood out most was Dr. Aung’s attention to detail and his gentle, meticulous approach to dentistry. Throughout my treatment, he demonstrated not only a high level of clinical skill and professionalism but also genuine compassion and a patient-centred attitude. It's rare to find a dentist who combines technical excellence with such kindness and empathy. The results of my treatment were outstanding, and I felt completely cared for every step of the way. The whole experience, from consultation to follow-up, was smooth, well-organized, and far exceeded my expectations. Dr. Aung is a true asset to the Bupa Dental Care team and a shining example of what great dental care should be. I am incredibly grateful to be under his care and would not hesitate to recommend him to anyone looking for top-quality dental treatment in Bristol.

Negative experience: Had a cancelled appointment, with very little notice and no explanation through the post. Enquired to rebook the appointment, to find my dentist has gone to private patients only since January (Fair enough for him). This has left myself without a dentist. I had the appointment booked six months in advance, and have not been notified about the change of service which took place three months ago now. From reading the reviews posted this seems to be a reoccurring issue. My family still have a NHS dentist at the practice, but I have been left to sit on a waitlist for if and when they hire a new dentist on an NHS contract or find a new practice. Awful communication and management.

Negative experience: Horrendous service. No customer care. No consideration. I had a dental appointment cancelled, only to find out months later that one of the dentists decided not to take on NHS anymore. My appointment wasn’t rebooked, I wasn’t referred to another dentist, I received no communication that I’d been dropped, and I was waiting for nothing. Only found out when I went in person, because they never answer their phones.

Fantastic experience: I have been attending the Bupa dental practice in Downend for close to 10 years now, and all the staff are consistently accommodating and friendly.

Negative experience: I had an appointment booked for the end of last year, they cancelled the appointment with no explanation as to why it was cancelled. I’ve rang numerous times since to get another appointment booked but no one ever answers the phone. I was on the phone today for 40 minutes before I gave up then tried again in the afternoon but still no luck. Now having to go well out my way and go into the practice to book an appointment which is fine but very inconvenient. What’s the point of giving a phone number if no one answers it!!!

Fantastic experience: Excellent customer service provided by receptionist Jackie & dentist Chris Andrews. Jackie went the extra mile to arrange an emergency appointment for me & kept me updated regarding the day and time to attend. Chris performed a very tricky wisdom tooth extraction with skill & precision, very impressive. I am grateful to both for their help in my hour of need, many, many thanks!

Fantastic experience: Always very professional and helpful. Have never had any reasons to complain.

Fantastic experience: I have always found the practice very friendly and accommodating. Nigel’s expertise puts be at great ease. Sarah is extremely helpful & always smiling on the front desk . Big thanks to the reception team .

Fantastic experience: After reading some other reviews I was shocked, I’ve only ever received excellent and professional care in the 10 years I’ve been a patient here, the receptionists are always friendly and happy and always make an effort to engage with my children, at my most recent appointment I couldn’t get child care so my dentist put teletubbies on his computer for my 3 year old and the dental nurses were happy to have a cuddle with my 8 week old baby while I was being treated! That’s what I call good customer service! I’ve also dealt with the practice manager about a payment plan and I found her to be professional and friendly with a great passion for the practice. Thank you bupa downend

Fantastic experience: I have had Dr De Zoysa as my dentist for many years now She is very good at her job and makes you feel at ease with any work she is is doing , she is an asset to this dental practice. Also Jackie on reception is very helpful with any issues

Fantastic experience: Had a lovely experience, Dr Pyae Aung was really gentle and understanding, I am a bit of a nervous patient but he made me feel calm the entire time. He was also very thorough and helpful with informing me with everything I needed to know about my oral health. Would highly recommend him and the practice!

Fantastic experience: Excellent service and very caring.

Fantastic experience: Kind and efficient dentist experience

Fantastic experience: I would recommend this practice as always a friendly welcome from receptionist Sherilyn whether that be in on the desk in person or by telephone. My dentist is Monica she is also always friendly and reassuring. My teenage children have been seeing Samuel for many years too and they feel comfortable with him and his friendly approach. A good team and very clean comfortable environment Thank you

Fantastic experience: Excellent service

Fantastic experience: Today I had a initial consultation and first check up with Pyae Aung. I am a very nervous dental patient but I can honestly say he made me feel so much at ease, did such a thorough check up and cannot thank him enough. It was by far the best experience I have had at the dentist and all the staff were very friendly and welcoming. Would definitely recommend.

Fantastic experience: Emergency appointment with Dentist Shaloo Suthar and her assistant both were exemplary in every way highly recommend thank you to you both you gave me my life back after difficult wisdom tooth extraction thank you again regards Jerry

Fantastic experience: A very warm and joyful welcome from the lovely Sheri. I have been a patient for many years and have been happy with all of my treatments. I would highly recommend this practice.

Fantastic experience: My experience at Downend has been nothing but fantastic; every staff member I've interacted with has made the process easy and comfortable, and as quite an anxious dental patient that means a lot!

Positive experience: Clean and efficient

Negative experience: After being there for ~30 years they removed me from the NHS list because they cancelled an appointment and then were not contactable after calling many times over an extended period (two different callers). When trying to explain this they were not sympathetic and did not care. Terrible service.

Negative experience: A good dentist when you get in. However multiple cancellations means we've changed practice.

Fantastic experience: Excellent Care as always.

Negative experience: If I could give this dentist 0 I would, so they cancel you're appointment (they give no reason for this) tells you to call them to reschedule. Laughable, they don't even answer there phones, I have tried for weeks on end to no avail. Left countless voice messages, nothing. Terrible service, avoid!

Fantastic experience: I am very pleased with Monica she explained everything to me about all my treatment I need and I look forward when I have my treatment finished I will look a look more confident

Fantastic experience: Nigel Reynolds excellent dentist

Negative experience: they’ll be the first to add extra charges

Fantastic experience: Dr Suthar is very kind, patient and understanding. She is also very thorough and explains everything carefully.

Fantastic experience: Very welcoming surgery, the team were very accommodating and helpful when my appointment needed to be rearranged. Happy with the service here. Thank you

Positive experience: Was a nice and clean looking dentist from outside and inside,I haven't had my teeth looked at for 10 years due to money problems,now I can! But due to not knowing I couldn't get my teeth looked at due to a coldsore, I wasn't aware they had this protocol in place,would of been nice for them to notify me about this over phone or email,but they sadly didn't,a tab bit annoyed that I have to wait a month for my next appointment,let's hope I do not have anther coldsore by then,but in genual they did talk me though what I might need done on my next appointment wich I loved and appreciated

Fantastic experience: All staff are vey professional and helpful.

Negative experience: Very hard to get in contact with when it suits them and they’ll be the first to add extra charges, if you have the choice go to another dentist

Fantastic experience: Great communication with dentist, didn't have to wait to be seen and friendly staff

Fantastic experience: Mr Pyae Aung and his dental nurse are an excellent team, very careful and reassuring. Lovely reception staff too.

Fantastic experience: Arrived and booked in 10 minutes early and was seen ahead of appointment. Excellent service and a great and lovely dentist.

Fantastic experience: I called Tuesday morning after three days of extreme pain and sleeplessness. The dental emergency number leaving me constantly waiting, I took the liberty of calling different dentists for an emergency appointment, after many refusals from other dentist, the receptionist having understood and heard my distress succeeded in giving me an appointment urgently with one of the dentist at the clinic. I would like to thank the whole team again, which has been wonderful. I don't know what I would have done without them, thank you for your kindness, understanding and help. I can only recommend this clinic to you. Thanks again!!!

Fantastic experience: Very welcoming , amazing staff and Dentists . I wouldn't go anywhere else and thank you to Charlene for all your help .

Fantastic experience: I’m 76 and. I am seen. By Chris Andrew He is without question the best dentist I have ever had

Negative experience: I've just been informed that my Mother who is an 89 Yr old pensioner/ widow and suffering from dementure, is no longer able to retain her National Health status for dental appointments, and must now become a private patient. . Apparently, this is because she hasn't been seen within the last two years, not that I've been informed it was a requirement (she simply wouldn't comprehend the rule, even if contacted). It's clear, these people have zero regard for the elderly and infirm. Imagine if you were 89 years old, and you lost your bottom set of dentures and were unable to chew as a result. the frustration of being told you have to become a private patient on a basic pension.

Fantastic experience: Most pleased with my treatment & feel at ease with Dr Andrew. Receptionists very pleasant & helpful.

Fantastic experience: Lovely friendly staff, great treatment!

Negative experience: Very expensive treatment, practise digging gold from every customer .register new patient 120 small composite filling 290 . That's incredibly high , government should stop this procedure

Fantastic experience: Such a lovely dentist, very caring and helpful

Negative experience: My daughter had a bad tooth so initially made an emergency appointment which was then cancelled twice making it not an emergency appointment .wsd then told they couldn't do anything and gave her antibiotics and charged £140 for that.so took herbtovanoyhet dentist and had it taken out for £86,should of gone there in the first place .not a good dentist and quite rude

Negative experience: They can’t even be bothered to answer the phone

Fantastic experience: Very friendly and good service

Fantastic experience: Monica has been amazing, and the receptionists have been very helpful, especially with my dental hospital referral, so thank you!

Fantastic experience: Great practice, always fab service!

Negative experience: Butchered my mouth and left me with chronic trigeminal neuralgia then kicked me off their nhs list first opportunity they had.

Fantastic experience: Very friendly practice would definitely recommend

Positive experience: I am hoping for better treatment now from this practice,having changed my named dentist.First impressions are excellent, competent consultation, friendly approach and I've confidence in my forthcoming visits

Fantastic experience: I recently attended Bupa Dental Care Downend for the first time after neglecting dental visits for more years than I'd like to admit, due to my fear of the dentist. I received a lovely warm welcome from Sheri, and this really put me at ease as soon as I had walked through the door! I was then seen by Pyae Aung and I cannot recommend him enough! There was no judgement from Pyae, and he took the time to explain every single step of the procedure before doing anything, this was really calming and reassuring. I'm pleased to say that I no longer fear the dentist and I would really recommend this practice and Pyae if you're in the same position! Thank you so much.

Fantastic experience: Very friendly, thorough and professional hygienist.

Fantastic experience: I have been a patient at the Downend Practice for many years and l have always been 100% satisfied with everything from booking an appointment to completion of any treatment l may have needed, excellent.

Fantastic experience: Friendly staff. Helpful and efficient. Treatment explained and costs explain Ned

Fantastic experience: Love my Dentist, cannot be faulted. Never had any issues with treatment. Always feel well looked after.

Fantastic experience: Excellent work and professional friendly team

Positive experience: I am very impressed with the professional standards of Vagisha, very thorough, providing health education and explaining the procedure throughout.

Negative experience: Been trying to get an appointment since last November, they always cancel short notice (cant count how many times!) and when you complain you never hear from them again!

Fantastic experience: After being terrified of dentists all my life. The bupa team have eased all my fears. Very understanding and extremely good.

Fantastic experience: My experience overall is always amazing, I have broken my tooth and sherry managed to get me in really quickly and was amazing over the phone, so lovely, caring and compassionate. ThankYou so much to Monica as well for getting me in so quickly.

Fantastic experience: Seen promptly and everyone was friendly and professional.

Positive experience: I always find a very warm welcome if I’m greeted by Sherilyn. Very helpful & kind. The other receptionists should take lessons from her how to treat customers !. I would also like to give credit to Shiloo the dentist. She treats both my elderly parents with kindness & respect. Lovely lady. I personally see Vagisha de Zoysa & I’ve always found her to be friendly, welcoming & thorough. Would thoroughly recommend both dentists. I would have given 5 stars if all the receptionists gave the same customer experience as Sherilyn. We have been attending this practice for many years. Customer service at reception has always been a problem.

Fantastic experience: Friendly, helpful, professional

Fantastic experience: Thank you the dentist Pyae Aung, amazing specialist

Fantastic experience: Lovely staff

Fantastic experience: absolutely lovely staff, was seen within 10 minutes of my appointment and left me teeth feeling great!! been going here for 15 odd years now and it’s only getting better!

Positive experience: Happy with the dentists but reception staff take ages, if at all, to answer the phone. Often you can only leave a message.

Fantastic experience: Simply the best (c) especially Yana =)

Negative experience: Ladies behind the counter who take appointments are ignorant and rude

Fantastic experience: I can never fault the customer service from Sheri at Bupa Downend! I’m always slightly nervous attending the dentist and every single time I arrive, her politeness and professionalism makes me feel at ease. Thank you Sheri

Fantastic experience: Such a great experience today Dr Galpin and Yana, went above and beyond, whilst booking my husband a further treatment, Yana saw the Dr Galpins next appointment had been cancelled, she went in and spoke to the dentist and we were invited back in there an then for the treatment. Even though the whole team are under pressure, everyone one of them had a smile and were extremely professional and kind. My husband has young Dementia and what could have been a difficult experience was made much easier. 5 star review for a great team. Thank you

Fantastic experience: Good service, the Dentist was very caring and considerate,receptionist was really patient with me as well.

Fantastic experience: Good thorough treatment and caring dental staff

Fantastic experience: Got recommended to Bupa dental care by a friend & absolutely love it. Service is top and the staff are really lovely!

Fantastic experience: Big thanks to Yana!

Fantastic experience: Excellent dental care by skilled professionals

Fantastic experience: All very lovely and helpful!!!

Fantastic experience: Excellent service and great staff, would definitely recommend this practice.

Positive experience: Waited 15 minutes to see the Dentist, waiting room Full, as they have taken the Conservatory for staff. Not what you want with Covid on the Rise.