mydentist, Central Six Retail Park, Coventry

Fantastic experience: Absolutely fantastic, I’m needle phobic and the dentist and assistant reassured me and made me feel at ease, the assistant held my hand and they gave me great tooth service, I’ve been to dentists before and they have just done a botch job or just fixed one tooth problem, but my dentist Mohammad Aun Ali Mehdi was very professional and recommended the best treatments with no added prices Highly recommend

Negative experience: Greetings We would like to share our experience regarding my husband’s wisdom tooth extraction at your Coventry clinic. The extraction itself was done by Dr. Sameerah, and she was absolutely fabulous. She was gentle throughout the procedure, extremely professional, and took the time to clearly explain the aftercare. We felt reassured and well looked after during the extraction, and we truly appreciate her calm and caring approach. Unfortunately, my husband’s bleeding did not stop for the next two days, and we had to return for a follow-up. This visit was categorised as an emergency and charged accordingly, which we were completely fine with — as long as proper care and attention were provided. During this emergency visit, we were seen by Dr. Mohammad Ali. The consultation lasted less than two minutes, and we were rushed out without proper discussion of the pain, bleeding, or possible complications. There was no attempt to understand the severity of the discomfort, nor was any antibiotic prescribed at that stage. The manner felt hurried and dismissive, which was not reassuring for someone already in pain. Wisdom tooth extractions can have serious after-effects, and in such situations, a doctor’s calmness, patience, and willingness to listen are extremely important. When we briefly asked about teeth-grinding guards, we were told, “You have come on emergency, you need another appointment to talk about that.” While we understand time constraints, the tone felt unnecessary and lacked empathy. As the pain and bleeding continued, we returned again after two days and were seen by Dr. Sameerah once more. Once again, she was patient, attentive, and finally prescribed antibiotics, which brought relief. Our main concern is this: after a painful wisdom tooth extraction, why did it take nearly six days and two follow-up visits for antibiotics to be prescribed, when the complications were clearly ongoing? This resulted in several days of avoidable and intense pain. This review comes from a place of sheer distress and helplessness, not hostility. Patients come to doctors seeking relief from unbearable pain, placing complete trust in them. While we deeply respect the medical profession and recognise its selfless nature, we hope that sensitivity, patience, and empathy are shown consistently by all practitioners, especially in emergency situations. Thank you for taking the time to read this.

Fantastic experience: Fantastic Dentist, can't rate highly enough, the staff are friendly and accomodating, the surgery itself is brand new and completely flawless. After years of avoiding the dentist I was made to feel at ease by my Dentist Mo, I had to have multiple extractions and he made this procedure comfortable and painless, I expected much more pain and irritation but to my surprise there was none of this. He is great at what he does and the staff here are lovely. Highly recommended

Fantastic experience: Excellent service from the practice and my consulting dentist Dr Mohammad Aun Ali Mehdi, can't fault them. Good facilities and spic & span venue, i recommend

Negative experience: Do not get composite with Amrit Kaur she wrecked my composite at another practice then left! I had to pay £1500 to get them removed then to have redone. Her work is not up to standard!! Do your research.

Fantastic experience: The clinic provided high quality service, Dr. Ali was very dedicated and professional. I highly recommend Mydentist for everyone!

Negative experience: I haven’t been to the dentist in years, personal preference I hate dentist to the point I can’t sleep knowing I got an appointment the next day really makes me anxious, so I don’t know why it’s only half hour appointments so you have to keep going back I’d rather be done in one go, several extractions to be done and a filling got to the first extraction he snapped the root and he couldn’t get it out despite using the side of my gums like a levy to prise it out, so they said they would have to make a referral I don’t know why they can’t do it there or somewhere closer I’m being sent to Burton and I’ve had to phone them twice to find out where the referral was, I’ll end up in A & E as it’s already becoming a abscess, and they’ve already charge me for the work to be done and won’t refund me even though I cancelled the rest of my appointments with the work to be done well in advance, really lack in caring, I know my teeth are in a state, but I not going back to butchered then have to go elsewhere to get the work finished. Which as I come from the other side of Coventry its a 32 mile drive to Burton. Update since placing this review they have offered me a 50% refund for the work/extractions not done. But then I’ve got to drive to the practice to get it, so between my time and diesel to get to the practice I’ve left it(£40ish) I will end with. I have had a white filling done first before the extraction with no problems.

Negative experience: Absolute cattle market of a dentist, definite display of profit over care. Treatment good enough but miserable receptionists with zero urgency and the wait is always 20 mins or so after appointment time. Shame not spoilt for choice or would go somewhere else.

Fantastic experience: I am very scared of dentists, Dr Kaur is amazing and made sure I felt okay and understood my fears and made me feel more comfortable and safe while having the procedures done. Best dentist I have been to ☺️

Fantastic experience: Received great treatment for clearcorrect, very happy with results. Sheila was great and so lovely.

Fantastic experience: Had two fillings with the dentist Samera was informative, made me feel at ease. Was all done painlessly and efficiently.

Negative experience: Experienced the worst customer service from the dentist. I wasn’t offered an introduction after coming for the first time about who my dentist was. Dentist didn’t offer mouth wash to clean mouth after prodding about in my mouth. Didn’t advise prices of treatments and options you have reception and dentist have different prices they’re deceptive. Didn’t even offer to help find way to reception HandWriting on notes provided worse than a 3 year old unclear of prices and treatment. When they talk to you you don’t have conversations face to face. Just a poor customer experience over all

Negative experience: The dental treatment was fine but this was hugely overshadowed by the 50 minutes I had to wait to be seen. My appointment time was 14:30 and I wasn’t seen until 15:20. Absolutely ridiculous to expect patients to make an appointment and then wait that length of time to be seen, especially as NHS appointments can only be made between 9am - 5pm so people are be taking time out of their workday for these appointments.

Negative experience: I have been waiting here for over 45 mins to which none of the staff were apologetic. Never known nothing like this. When I have asked twice, there was no explanation as to why they are late - appalling service

Fantastic experience: Thank you mydentist and Victoria I can’t tell you how happy you’ve made me great dentist great service!

Fantastic experience: As a person who.is terrified of dentists I am always treated with respect and kindness. I had my proceedures today with no problems or fears at all. Thankyou

Negative experience: After my child's dental appointment I went back to reception to ask for a letter with their name and address, which I needed to prove their address to secure their grammar school place, and was met with an agressive response from the receptionists. Was immediately shut down by the first receptionist and then another joined the conversation unprompted, to double down as it were, she probably felt the first one needed help getting rid of me. I was first told that they can't help me as it's their policy not to provide letters for this purpose, then was told that for all they know the address they have on record is not the child's real address, and lastly, when I asked if I could at least get an appointment letter printed out for their next appointment, I was told they do not post paper appointment letters anymore, it's all done by email and text. I asked to speak with a manager and was refused and was told I would be told the same, as it's their policy. Managed to get the issue resolved with the help of my bank. Then, a few months later, lo and behold we receive a letter in the post inviting my child for a dentist appointment (exactly the letter I had asked for and was aggresively denied it). So I was lied to and made to feel like I was an inconvenience because two receptionists felt like it. Make of it what you will but it's definitely not ok behaviour no matter how you look at it.

Fantastic experience: My dentist is Rina, absolutely amazing never had an issue and always looked after me!

Negative experience: Never waited below 40minutes. Last time, even after the final patient came out, dr. Still kept me waiting another 20minutes for a3 minute appointment, just for the fun of it. It is impossible for me to attend these appointments, seem like a mocking. Not to mention how upset are the receptionists if you even dare to ask anything at all. Very disappointed in the place and doctor's attitude.

Negative experience: Writing this review sitting in the waiting room. Been over an hour since I've been here and still counting. Everytime i ask, I am told 10 more minutes. I missed a paid job to be here. I can't even begin to explain my frustration. Still waiting...

Fantastic experience: Fantastic experience with Victoria. First appointment was for my 3 year son and she was brilliant with him. I also made an appointment for myself for a full hygiene clean and I'm very happy with the results. Victoria is friendly and professional and talks you through everything. Fully recommend her! Oh and the practice is lovely as well and the reception staff were all very helpful and friendly!

Fantastic experience: My 16 old daughter was very nervous about getting a filling. Sameerah Aurangzeb was amazing. Spoke with her directly and took it at her speed. Would definitely recommend if you have a nervous child. Was a brilliant experience.

Negative experience: Had an appointment at 3:50, arrived at 3:51 and waited a couple minutes to be served by receptionist, get spoken to at 3:53 and are told we are late and cannot be seen! Asked why we are being sent away when most places have a 10 min leeway and she confirmed 10 mins is also their policy but the dentist has already ‘packed up’ ready to leave! Wait 6 months for an appointment and then refused to be seen after rushing through traffic to get there on time. Absolutely appalling service. Dentist clearly had somewhere to be and wanted to leave early

Fantastic experience: Adrian Bogdan is the dentist I see he explains everything he is doing could hardly feel a thing even when he extracted teeth. The overall service provided by my dentist from the receptionist to the nurse I can’t fault at all. Would recommend to anyone 5 star service.

Fantastic experience: Brilliant experience, from walk in- speaking to staff at the desk to seeing Dr Sameerah and Nurse Sara. Sameerah and Sara were great! Many thanks.

Fantastic experience: My second visit to this well established setting. For many years Dentist Shruti and Nurse Nikki have been treating me from check-ups to fillings (as I’ve had today) and I would like to say thank you for your professionalism and service. You both work superbly together with confidence, ensuring a calm setting is felt! Receptionist Andrea registered me in today with professional friendly assistance. Much appreciated! Adrian

Negative experience: Garbage service, trying to get my daughter dental treatment and the appointments been cancelled twice now with reception staff rude every time I call and not willing to book my daughter whos 9 with another dentist because she can only see a dentist who's recommended treatment. I explained it was actually another dentist who recommended the treatment but they wont budge and very stuck in their ways. What happens if the particular dentist is constantly off for the foreseeable do I just keep allowing my daughter's health to remain as it is? Wouldn't recommend, i just have to keep waiting.

Negative experience: Just rang this company and straightaway I think was rude told her wasn’t a patient then just assumes I’m an nhs patient and says we not taking on any nhs think is rude just to assume before asking details from the person ringing I pay for my treatment but won’t be using this company

Fantastic experience: Sameerah is an excellent dentist and her nurse Sara is very helpful. The treatment coordinator, Sara K, made the experience comfortable, and the process was smooth and easy. The receptionists are also polite and welcoming. Highly recommend!

Fantastic experience: It was an amazing experience. Both dr sameera and nurse Sara gave me so much good advice on how to adapt my diet for optimum teeth

Fantastic experience: My appointment with the dentist Ms Sameerah which was on time and great. She was very kind and professional honestly and totally worth it. I’m very happy with the results and guidance she gave me as well, definitely recommend.

Negative experience: Waited on hold for 10 minutes trying to get through for an emergency appointment and left a message for an urgent call back which never came.

Fantastic experience: Absolutely lovely staff at the help desk. Always nice, kind no problem at all. Myself and my family are so happy. Beautiful new place in central six, the clinic looks amazing nice and bright, very clean. Mrs. Adrian does his job always nice polite , and also brilliant for kids. Assistance is so great too. Many years still with you ☺️Thank you all

Fantastic experience: So happy i found My dentist the receptionists are always very friendly and helpful, my check up with rina is always calm and relaxed which is great for nervous people like myself, now they are taking on new nhs patients i have recommended the practice to friends and family

Fantastic experience: I came across this practice via instagram and messaged for a consultation which I got a prompt reply back and was booked the very next day. I was greeted by a lovely lady called Abbi who was very helpful and very knowledgeable on the treatment available to me. she really put my mind at ease and are looking forward to start my treatment. Thank you to Abbi and the my dentist team!

Fantastic experience: Been going to this practice for many years and have found both Ewa and her assistant a real credit to their profession. Everything is explained clearly in laymans terms and work carried out to a high standard can highly recommend they are a real asset to your practice.

Fantastic experience: Came in today to set up finance, spoke with Abbi, what a lovely helpful girl and so polite! Will be back soon thank you so much

Fantastic experience: Shriti and Nicki are the best. Very caring and thorough!

Fantastic experience: Ewa and faye always are so kind and professional at there jobs they are a credit to your company

Fantastic experience: Dentist explained everything was very gentle and made me feel relaxed!

Positive experience: From the days of the school dentist where they drilled your teeth for practice, gone private, did find out from another privite dentist that a root canal that someone had done, had left some of the file there and had not filled the whole of the root, which is the cause of regular infection. Not sure if I am on the 4th dentist here in 2 yrs. You can park or walk if near. Not after a dear John response from owner either.

Positive experience: My appointment was bang on time and the standard of cleanliness was very high.

Fantastic experience: Very impressed with the surgery , service and treatment. Highly recomended

Fantastic experience: My recent visit was enjoyable. The very friendly organised staff gave a real personal touch to my visit. I wouldn’t want to go anywhere else!

Fantastic experience: Goid practice, been using it since I was a teenager and I'm now in my 60's.. always positive, recommended!

Positive experience: Adrian sees my son after he broke his front tooth at the age of 1.5 year he has been patient and always sees him whenever my son needs his filling done. Good place overall.

Negative experience: I have been there several time and each time they get worst I just lost my money

Fantastic experience: As usual fantastic treatment and friendly staff make the visit a pleasure Many thanks again

Fantastic experience: Neringa is a great dentist. She is always friendly and great with the kids. Highly recommended her.

Fantastic experience: I don’t look forward to going to the dentist but our dentist Reluka always puts me at ease and is sensitive to my needs. I feel confident with her that she does a good job and I am in safe hands.

Negative experience: Absolutely useless! Appointment for my 86 yr old mum had to be re-arranged originally, then they changed the time, then they sent me at least 6 “reminders to attend” along with a form to fill in that I’d already filled in only to receive a text, not even a call, a couple of hours before the appointment to say “sorry we’ve had to cancel appointment” Disgusting!

Fantastic experience: Raluca is an outstanding dentist who really cares for her patients. She is highly professional and provides exceptional skill in dentistry. The whole team at Moseley Avenue are brilliant.

Negative experience: Since the dentist informed me that I would be referred to another physician, I have not received any communication from them.

Positive experience: So, let's start. I've seen all of the dentists there so far, and only ONE was able to help me in the past 2 years of never-ending pain. I'm struggling with horrible wisdom teeth pain but every time I came there I was given antibiotics and was send home because apparently you got to complain about 1 tooth 3 times (per year) for them to actually do something about it. However, I'm struggling with all 4 and now imagine the cost for 4 teeth x 3. I told them I need them out 1. My jaw is too small, and they are pushing my front teeth backwards. They didn't care and they refused to do a x-ray. 2. Two of my wisdom teeth are growing into my cheeks, coursing cuts while talking and eating. They didn't care. 3 I keep getting infections and bad inflammation so they gave me antibiotics each time and I was send home. Recently I had to make an emergency appointment with dentist I never had before and I can't be more thankful. She done the x Ray straight away without me asking for it. Referred me for the surgery asap and told me that my wisdom teeth are pushing into my bone and damaging my nerves. This all could of been done 2 years ago when i started complaining about them. Before my teeth got into this state. Before my front teeth were pushed backwards. The dentist I had before never listed. They didn't try to help they just wanted money from me. I'm absolutely disgusted and honestly thankful for that dentist which took me even fact I wasn't her patient without her I would be still crying from pain with swollen face not being able to drink, eat, talk and to go work. Without her I would give this place 1 star

Fantastic experience: I’m so happy that I found this practice and feel so lucky to have such fabulous dental care. I always feel so looked after by Rina and her care and advice is exemplary. The lovely hygienist Shaniece always puts me at ease and works her magic with no discomfort. My gum health in particular is in a much better place thanks to both Rina and Shaniece. I really can’t thank them enough. The service from the reception team is always friendly and professional. The whole team is a credit to My Dentist.

Fantastic experience: Paul has been my dentist for many years, he has always put me at ease and is very reassuring as he knows how much I struggle just to get me to sit in the chair for a check up so when it came to pass that I needed a wisdom tooth out, I went to pieces and couldn't stop shaking. For all of you out there who have not so good memories of the dentist as a child, Paul is the 'Go to' man. Patient, efficient, talked and breathed with me the whole time, so a massive thank you to you Paul and his assistant on the day !

Fantastic experience: Perfect dentist in every way

Fantastic experience: Great personal service. Reception staff are very helpful. Paul my dentist is very knowledgable and definitely not pushy when it comes to extra services.

Fantastic experience: Had a very positive experience at my dentist I've always been a little scared but my dentist put me at ease and did a great job

Positive experience: Good dental service, i never get the feeling that they are looking for unnecessary work to do as i have experienced with other dentists in the past. Recommended!

Fantastic experience: Very good service during lockdown, Staff always polite and helpful A very good dentist

Fantastic experience: As someone who is nervous about going to the dentist I have always found everyone helpful, friendly and the whole experience made as relaxed as possible. 10/10

Fantastic experience: Both of us have constantly had good experiences, for example, a dentist with excellent communication skills as well as dentistry ones e.g. a very calm, confident approach. The reception team are always efficient and informative, even when under pressure, and it is usually relatively easy to get a suitable appt.

Fantastic experience: Making an appointment was straightforward with polite assistant The dentist and helper were very kind and understanding

Fantastic experience: Lovely practice with lovely friendly staff

Fantastic experience: We’ve been coming here for many years, a great dental practice. Friendly staff & our super lovely dentist Reena puts you at such ease if you were ever nervous etc. A real personal touch. Wouldn’t like to go anywhere else!

Positive experience: The dentist I saw was excellent however yet again the reception area was unresponsive apart from one of the staff out of 4 behind the desk who looked up and helped customers

Fantastic experience: Absolutely brilliant dentist. Staff are always friendly and welcoming and Paul always explains everything clearly and in plain English.

Positive experience: Very helpful and polite staff, from reception to the dentists themselves. Numbs the pain a little of paying for your treatments.

Positive experience: Another good visit, from receptionist through dental treatment and rebooking next appointment, polite and friendly welcome, appointment on time, informative and overall very efficient service.

Fantastic experience: Great dentist. Lovely staff. Would recommend.

Fantastic experience: I am a real coward when it comes to dentists, I'm terrified. Since I've been going to see Rina I'm not quite so bad. She's so kind and takes her time to explain and put me at my ease. I highly recommend my dentist. Thank you Rina!

Fantastic experience: I have a very caring dentist . Gives great advice

Fantastic experience: From entering to leaving a very positive experience friendly reception staff and Shruti was excellent in reassuring me as I was very nervous and my teeth look great now

Fantastic experience: Had a problem and seeked help with my dentist, I was apprehensive at first but spoke with Nicky who was patient and understanding. She gave me great advice and got me all sorted! Thanks again to Nicky, she's a star!

Positive experience: Shruti and Nikki were both very kind and patient with my son. He is autistic and is highly anxious. They did make him feel comfortable enough that he spoke to them, which is lovely, and they worked quickly and efficiently to fill his tooth as needed. They offered some solutions that would help my son, and provided some suggestions for products. I had to explain on 3 occasions why what he "should do" isn't possible due to his autism, and in the end I am sure I sounded rude. This would be my ONLY negative - staff perhaps need some umbrella training on ASD and SPD.

Fantastic experience: Had an appointment with Nicky and Shruti today where I felt very much looked after. They created a lovely atmosphere, and communicated everything I needed to know very clearly. The treatment I received was done very well, with them frequently checking to make sure that I was OK. Top notch service all round.

Fantastic experience: My wife was in severe pain and apprehensive before her treatment today, but the dentist Shruti was superb, ably supported by her nurse Nicky, who was excellent. A good team giving 100% who must go home each day knowing the job was well done. was excellent. A good team givin6100%,and can go home each day knowing their job was well done.

Fantastic experience: Receptionist was very polite and made me feel very welcome after the bad experiences ive had in the past. 100% recommend think her name was Shanae.

Fantastic experience: I had an appointment with one of the dentists (sorry I can’t remember their name) and was such a lovely welcoming experience- Shanea was so lovely as I went in being on reception and made me definitely want to come again.

Fantastic experience: Dr. Amit Hindocha was extremely helpful and cooperative in my case. He went out of his way to ensure that we get the attention we needed. He is very professional, friendly, and responsible. Thank you Dr. Amit.

Negative experience: I went to see Raluka she was great and said that she was happy for me to be seen as an NHS patient (initially I had to pay privately, but I couldn't afford private due to being unable to work because I'm disabled). I contacted reception as she advised me to only to be told I couldn't go on her NHS books they were closed. Fast forward a year I am now left with a tooth that needs taking out because I have not been able to afford to go back to have the work carried out. I tried again once more this week, explained my situation only to be told 'why haven't you been for a year'- durr because I can't afford it, And 'No you can't be seen on the NHS it will cost you private charges and you can't book unless you give us your bank details'!!! The dentist told me I could see her on the NHS but the money grabbing practice said no. Now I am left in agony as I can't afford what they are charging simply to be seen, let alone how many hundreds it will cost for treatment. I remember when dentists used to be there to help, not to extract(!) as much money possible from you.

Negative experience: Spent 6 minutes in the call queue and they just hung up the phone as soon as I got through

Fantastic experience: Always gone there for years and cannot fault the service received from reception to dentists. Brilliant.

Fantastic experience: I absolutely love this dentist, Rakesh is a miracle work he gave me my smile and confidence back. Thank you all so much I'll be forever grateful

Fantastic experience: I’m very happy with Mydentist at Mosely Ave. I go regularly every six months and see Adrian. I recently lost a filling and piece of tooth and I was seen very quickly for a temporary filling. I only had to wait a couple of weeks to get the filling properly replaced. Adrian is very kind and reassuring and did a good repair of my tooth. I highly recommend.

Fantastic experience: It was an informative thorough inspection, for which I was grateful to know that there is no need for any fixing

Fantastic experience: I’ve been going to this practice for years. I’ve always been treated well and listened to. They’ve been extremely accommodating regarding disability access, changing appointments, swapping dentists and emergency treatment. It’s extremely clean and a big waiting room area. I’d recommend this practice highly.

Fantastic experience: I've always been scared of dentists but Ewa always puts me at ease. Amazing dentist. Would highly recommend her.

Fantastic experience: Really efficient booking and appointment process.

Fantastic experience: My dentist made sure I was comfortable with them as I am disabled and helped me get my smile back and my confidence Ty

Fantastic experience: Always a pleasure to come to this practice, staff always friendly and helpful My Dentist Eva and her assistant are fantastic.

Fantastic experience: So efficient in my surgery, reception and dentist. So easy that everything was done in the dentist chair on 1 visit, I only went for checkup, but my dentist took X-rays, discussed the findings with me immediately, and also gave me a clean and polish. All finished within 1 appointment.

Fantastic experience: Mr Adrian-Bogdan Sandu is absolutely amazing! He is so reassuring, keeps you informed the whole time, explaining what he's doing and why! I've never had such a good dentist! Thank you Mr Sandu.

Fantastic experience: Awesome

Fantastic experience: Very polite and efficient, pleasant experience, from reception to checking my dental needs,thank you

Fantastic experience: Very nice and professional service

Fantastic experience: Very friendly and helpful staff. Very quick service. I always had good treatment and good advice from my dentist.

Fantastic experience: Always clean, always courteous, always helpful and friendly. Great practice

Fantastic experience: As always Paul has always been good at explaining what is happening during my appointments which helps put me at ease.