Abbey Dental Walthamstow
Information about Abbey Dental Walthamstow
Opening hours
- sunday: (closed)
- monday: 8h-18h
- tuesday: 8h-18h
- wednesday: 8h-18h
- thursday: 8h-17h
- friday: 8h-16h
- saturday: (closed)
NHS & Private Dental Care
Our comment from Top Dentistas about Abbey Dental Walthamstow:
Abbey Dental Walthamstow is a distinguished dental practice known for its exceptional service and warm atmosphere. Patients consistently praise the clinic for maintaining a clean and welcoming environment, which contributes greatly to a positive experience. The entire staff, from receptionists to dentists, are noted for their friendliness and professionalism.
Highlights of Abbey Dental Walthamstow include:
- Expert Team: Patients commend the skills and care provided by Dr. Siva, Dr. Sana, and their team, who are described as knowledgeable and attentive.
- Comprehensive Care: The practice offers a wide range of services, including regular checkups, dental hygiene, and specialized treatments like implants and Invisalign.
- Patient Comfort: Many reviews highlight the gentle approach of the staff, especially for anxious patients, ensuring they feel comfortable and informed throughout the treatment process.
- Accessibility: The reception team is acknowledged for being helpful and accommodating when scheduling appointments, making the process smoother for everyone.
Overall, Abbey Dental Walthamstow is highly recommended for anyone looking for a reliable and compassionate dental care provider.
Services and Treatments
Abbey Dental Walthamstow: Reviews
Fantastic experience: Excellent dental service! The clinic was clean and welcoming, and the whole team was very professional. A special thanks to Doctor Siva and Nurse Agnes — they was kind, gentle, and made me feel completely at ease. Highly recommend!
Fantastic experience: I was very impressed, I called in for an emergency appointment and was seen later that morning. The staff as usual beginning with the receptionist were very polite and professional. I mentioned I had been referred for oral surgery and had not heard anything, I was given a contact number and the issue resolved. Thank you all for your service
Fantastic experience: Abbey DENTAL VERY GOOD AND NICE STAFF
Negative experience: Well, what a wonderful dental practice - if you can afford it! Which I cannot. Disgraceful that dentists who are trained using NHS resources, and earning around £100K per annum, will not provide a service for NHS patients. Seriously, I consider this unethical. Along with most mortals I cannot find a spare £300. So, I have found a rusty old pair of pliers and tomorrow will set about removing 2 very painful teeth, with the aid of painkillers. Just like the good old days, ay Mr Dentist!!! They should hand back the 1 Yellow Star,
Fantastic experience: I've just had my last appointment at this practice as I am moving away. My experiences with this practice have been overwhelmingly positive. My latest dental team, Sana & Maria, have been nothing short of incredible; efficient, kind and always working to the highest standard. I can only hope my next dentists will be as good. Many thanks.
Fantastic experience: Hello. I had a pleasant experience with my first time visiting Abbey Dental. I was there for an appointment for dental hygiene. The last was very patient, knowledgeable and good. She gave me info I didn't get elsewhere. I had to make another appointment to finish it, but that's no issue. Have to warn, it's expensive, but worth it. With the words of Arnie Schwarzenegger, I'll be back....
Fantastic experience: The Dentist was polite, friendly and very attentive to my situation. All the staff were professional. The reception was clean with plenty of seating for everyone.
Dear Patient,
Thank you for taking the time to leave your feedback. We are really pleased you are happy with the service you receive from our team. Thank you for choosing us as your dental practice and for recommending us.
Many thanks, The Dental Team.
Fantastic experience: Been going to the dentist for years. Always happy to help have always fixed any issues that I have. Chipped a tooth recently and the Repair job was immaculate. Would highly recommend anyone to go to this dentist Service
Dear Patient,
Thank you for taking the time to leave your feedback. We are really pleased you are happy with the service you receive from our team. Thank you for choosing us as your dental practice and for recommending us.
Many thanks, The Dental Team.
Fantastic experience: Afshan is the best, she is professional, friendly and offers knowledgeable and helpful advice while making sure that patients feel comfortable at all times. My teeth feel so clean, it’s amazing!
Dear Patient,
Thank you for taking the time to share your experience. It means a lot to us that patients have a positive experience, and we are really pleased to learn you are happy with our service. Your comments have been shared with the team.
Many thanks, The Dental Team.
Positive experience: All of the dental workers are great. I would recommend this dental practice to anyone who asked. The only drawback is the occasional waft of drains.
Dear Patient,
Thank you for taking the time to share your experience. It means a lot to us that patients have a positive experience, and we are really pleased to learn you are happy with our service. Your comments have been shared with the team.
Many thanks, The Dental Team.
Negative experience: They seem to avoid answering calls about 40 minutes before closing. I wanted to book an appointment in person, but I realised I probably wouldn’t make it in time, so I called exactly 40 minutes before closing time, to schedule a check-up appointment. The call would have taken no more than three minutes to complete. When I got through to the machine I was informed that I was first in line- I waited for 40 minutes and never managed to get through, despite being first in line?
Dear Leanna,
Thank you for your feedback. We are sorry to learn that you couldn't get through to us before we closed. We would like to apologise for keeping you on hold for so long. Please be assured we would never purposely avoid answering calls, our patients are our top priority. Instead of needing to call us again, if you would rather on this occasion email us at [email protected] with your contact details, we will call you back when we are next open on Monday to arrange an appointment. If you have a dental emergency when we are closed, please call NHS 111 for help and advice.
Once again, we apologise for any inconvenience.
Many thanks, The Dental Team
Fantastic experience: I have had lots of treatment over the last year from an implant to annual checks - each visit I have been treated with warmth, respect and professionalism and would very much endorse Abbey Dental
Dear Patient,
Thank you for taking the time to share your experience. It means a lot to us that patients have a positive experience, and we are really pleased to learn you are happy with our service. Your comments have been shared with the team.
Many thanks, The Dental Team.
Fantastic experience: Brilliant, I enjoyed my appointment as everything was explained to me properly.
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team.
Many thanks, The Dental Team
Fantastic experience: Superb family dental practice. Excellent, kind, skillful work from Cheryl Stewart, as always.
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team.
Many thanks, The Dental Team
Fantastic experience: Dental hygiene, 30min session of pure amazement. Young but clearly weel trained and experienced, prefect results, admirable personality with excellent customer service. Was a completely 100% satisfied as the skill matched to the awareness, utilising tools with no pain and effectively amazing skill. Will book the same practitioner again! Thank you.
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team.
Many thanks, The Dental Team
Fantastic experience: I had a dental hygienist appointment with Afshan who was excellent. She took the time to get to know me as a patient and gave lots of helpful advice for maintaining good dental hygiene. Really happy with the result of the air flow! Thanks Afshan.
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team.
Many thanks, The Dental Team
Positive experience: Great experience, Umayr Sidat was knowledgable and made me feel at ease , she explained everything what the problem was and the different options available to sort, she also recommended doing some background reading on the procedure that would be performed so I would be prepared for the procedure. During the procedure she went through everything whilst it was happening. Feeling pain free which is great not felt this relief in months. Good experience here's hoping it continues!!!
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: Thanks to Dr Saeed and Nurse Shenaz for looking after me during my tooth implant journey over the last 6+ months. I was kept informed at each step, before during and after the procedure. Their professionalism was apparent from the beginning. I am fully satisfied with the end result.
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: Thank you to Sana and the wonderful dental nurse (apologies I can't remember her name). I have a useless set of teeth, yet they treated me respectfully and have seemed to have saved a tooth that was reimplanted. I really need a new set but they certainly did a great job of what they had to work with. Thank you
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: I have had hygenist appointments with both Ash and Jay. Both are so nice, extremely informative and create a really calm environment. The process coming in is also super smooth, always someone available at reception.
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team.
Many thanks, The Dental Team
Fantastic experience: I went for hygienist appointment Ash was excellent and took time to give tips and recommended air Polish which was great. As usual abbey dental are brilliant.
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team.
Many thanks, The Dental Team
Fantastic experience: I'm very happy and full satisfied patient. Dr Siva and nurse Shenaz always care of my teeth hygienist and visual!they gives me advices how to clean and keep healthy my teeth! Thank you so much x
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: It was a great experience with my visit staff was very kind to me.
Dear Patient,
Thank you for the five star rating and for choosing us as your dental practice.
Many thanks, The Dental Team.
Positive experience: As a nervous patient , I can absolutely recommend my dentist Mr Umayr and his team, he is highly proficient and has a great gentle manner. His takes his patients concerns into consideration and provides the best care. He is a great addition to the practice . J McQ
Dear Patient,
Thank you for taking the time to leave your feedback. We are really pleased you are happy with the service you receive from our team. Thank you for choosing us as your dental practice and for recommending us.
Many thanks, The Dental Team.
Fantastic experience: Staff were so friendly , I saw Ash the hygienist she was wonderful, put me at ease straight away because I’m always nervous, she was fantastic, Abbey Dental I would recommend to anyone
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team.
Fantastic experience: Abbey Dental are brilliant. I had to reschedule an appointment at short notice because I was ill and they were so accommodating. Special thank-you to their hygienist Ash who was thorough, helpful and non-judgmental when she cleaned my teeth :)
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team.
Fantastic experience: Had an appointment with my new hygienist, Ash, and she was so lovely, very informative and just a general delight! Thank you
Dear Patient,
Thank you for taking the time to leave your feedback. We are really pleased you are happy with the service you receive from our team. Thank you for choosing us as your dental practice and for recommending us.
Many thanks, The Dental Team.
Fantastic experience: Dr Sana, Dr Kashif and Shanaz were flawless when it came to my implant and Invisalign care. Highly recommend
Dear Patient,
Thank you for taking the time to leave your feedback. We are really pleased you are happy with the service you receive from our team. Thank you for choosing us as your dental practice and for recommending us.
Many thanks, The Dental Team.
Fantastic experience: Had to see another dentist as my one wasnt available and I was very impressed with the one I had !! Service always good as usual. And they put you at ease before treatment !
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team.
Fantastic experience: Mr Stephen Ho is very thorough & kind. Good communicator. Helped putting my mum at ease. Thank you
Dear Patient,
Thank you for taking the time to leave your feedback. We are really pleased you are happy with the service you receive from our team. Thank you for choosing us as your dental practice and for recommending us.
Many thanks, The Dental Team.
Negative experience: Beside of a 40 mins waiting time the hygiene appointment with Ms Naqvi left me swollen and raw gums. I couldn’t eat the whole day because of painful gum. That never happend to me.
Fantastic experience: Over the last 2 years I have been seeing Kashif Saeed to have dental implants at Abbey Dental. From the first consultation to the last I have been so impressed. Every step of the way I have been kept informed of what is being done. I had a treatment plan which listed everything I needed to know - including payment schedules which was helpful to plan the finances. I felt very anxious when I started on this journey - but I needn’t have worried. Kashif and his lovely nurse Shenaz were so kind and reassuring at every appointment that I felt completely at ease. Thank you to you both for your care. And I am delighted with the result. Yes it wasn’t cheap having 3 implants - but I felt I got value for my money and would do it all again - but hope I never have to!
Dear Patient,
Thank you for taking the time to leave your feedback. We are really pleased you are happy with the service you receive from our team. Thank you for choosing us as your dental practice and for recommending us.
Many thanks, The Dental Team.
Fantastic experience: A great dentist and dental surgery. Very nice staff and the check up with Dr Ho always feels thorough. Recommended.
Dear Patient,
Thank you for taking the time to leave your feedback. We are really pleased you are happy with the service you receive from our team. Thank you for choosing us as your dental practice and for recommending us.
Many thanks, The Dental Team.
Fantastic experience: As a very nervous patient the care and support from Dr Steven Ho and his lovely dental nurse are 10/10 . Always feel re assured .Thank you so much & see you in six months
Dear Patient,
Thank you for taking the time to leave your feedback. We are really pleased you are happy with the service you receive from our team. Thank you for choosing us as your dental practice and for recommending us.
Many thanks, The Dental Team.
Fantastic experience: I had a root canal done today at Abbey Dental, and I am extremely impressed with the experience. Dr. Humaira was amazing..she thoroughly explained everything before starting the procedure. She was kind, patient, and made sure I was comfortable the entire time. As someone who's new to this practice, I couldn’t have asked for a better experience. I'm so happy with the care I received and would highly recommend Dr. Humaira and the team at Abbey Dental!
Dear Patient,
Thank you for your feedback and for choosing us as your dental practice. Our team always strive to create an environment where patients feel cared for and looked after alongside providing good treatment outcomes. Your comments have been shared with the team.
Many thanks, The Dental Team.
Fantastic experience: I had booked an appointment for my mother who is 85 years old & cannot communicate in English at all. The receptionist made sure the lovely dentist who saw my mother spoke the same language for them to communicate with each other. Excellent service overall, the surgery was lovely and clean & warm in the waiting area. The dentist & her assistant were very kind & looked after my mother with love & care, and most importantly my mother felt safe. Thank you all at Abbey Dental Walthamstow for a wonderful 10 out of 10 excellent service and for looking after my mother.
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: A big thank you to Dr Sana Khan. I am very happy with my Invisalign results. Treatment and options were explained well. Was made to feel at ease. Also thank you to Nurse Maria.
Dear Patient,
Thank you for taking the time to share your experience. It means a lot to us that patients have a positive experience. We are really pleased to learn you were happy following your recent visit to our practice. Your comments have been shared with the team.
Many thanks, The Dental Team.
Fantastic experience: Had a great experience at Abbey Dental Walthamstow. Really great service and great advice. Everyone was really kind and I felt super informed after my visit.
Dear Patient,
Our staff work really hard to ensure patients are really well cared for throughout their visit from start to end. We are really pleased you are happy with our staff and service. Thank you for leaving us your feedback and for choosing us as your dental practice.
Many thanks, The Dental Team.
Fantastic experience: I visited the hygenist Ash , who is excellent , explains everthing and is great with nervous patients putting them at ease , and making them feel comfortable .
Dear Patient,
Our staff work really hard to ensure patients are really well cared for throughout their visit from start to end. We are really pleased you are happy with our staff and service. Thank you for leaving us your feedback and for choosing us as your dental practice.
Many thanks, The Dental Team.
Fantastic experience: End of last year I had to do a dental implant and, considering the importance of this act, I searched for a while online checking reviews & also asked around for advice and recommendations. Doctor Kashif Saeed came highly recommended by multiple friends and colleagues & checking the reviews online it seems to line up. From the first appointment until the end of the process I felt in good hands. The result is spot on. You can see the doctor is really experienced & do care about the result you will get. Him & his kind assistant Shenaz always made me feel at ease. They took the time to explain each step and I did not feel pressured in any way to accept anything which seems to be the case of some other doctors in London reading the online reviews. I would recommend them my eyes shut! The receptionist team is also providing expectational service with a special shout out to Khadra which was always really nice & professional.
Dear Patient,
Thank you for your feedback and for choosing us as your dental practice. Staff always strive to create an environment where patients feel cared for and looked after alongside providing good treatment outcomes. Your comments have been shared with the team.
Many thanks, The Dental Team.
Fantastic experience: Excellent. Stephen did a great job with the extraction. The Nurse/Assistant was also great reassuring me every step of the way, wonderful if you are a nervous person. I would highly recommend them both.
Dear Patient,
We are dedicated to providing good patient care and are really pleased you were happy with your recent visit to our practice. We really appreciate you taking the time to leave your feedback which has been shared with the team.
Many thanks, The Dental Team.
Fantastic experience: Had a hygiene appointment with Ash today, and she was fantastic. Not only did she do a great job, but explained everything she was doing and gave some great advice on oral hygiene. Will be going back to her for sure. Highly recommend!
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: Excellent service Sana is an excellent dentist. Very thorough and certainly a perfectionist
Dear Patient,
We are really pleased to hear you are happy with the treatment you received from our team during your recent visit to the practice. Thank you for leaving us your feedback and for choosing us as your dental care provider.
Many thanks, The Dental Team.
Fantastic experience: Many thanks to Dr. SIVA and his amazing nurse. I feel lucky and grateful to be a patient of the best team. 5 Gold Stars for them and for the reception team!
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: Receptionists were welcoming and helpful. My dentist Stephen and the dental nurse were very friendly and explained clearly what I need to do to maintain good oral health. I had three fillings done here and it wasn't as bad as I expected, I had local anaesthesia and then I didn't feel much pain or discomfort at all. Very affordable as an NHS patient and there weren't any surprise fees.
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Negative experience: I've been going to this dentist since I was a kid..my usual dentist that i was really happy with left and i was put in with his replacement Sana Khan.. I feel like she really rushes you out the chair and certain treatments are being over looked. For Instance I had a filling come out and needed a filling done on another tooth, she only filled 1 tooth and I didn't realise till I left. when I went back she acted like she never knew about said hole, even though we spoke about it, i showed her it and I told her I was concerned about it...she also doesn't do the usual scale and polish that I have every 6 monthly visit and pushes to have a more expensive teeth cleaning appt. Whilst I'm not happy with her as a dentist, my dad who also has her is happy with her as his dentist.
Fantastic experience: Kashif and his assistant Shenaz were understanding, patient and efficient. They responded to my request promptly, anticipating and dealing with any discomfort.
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: Visited the dental hygienist, the process was not painful and my teeth look much brighter. Had to pay extra on the day for pressurised water treatment, would have liked to have been advised of the extra cost beforehand.
Thank you for taking the time to rate our service and for choosing us as your dental practice. We are really happy to receive your 5 Star rating.
Many thanks, The Dental Team
Fantastic experience: Sana Khan was very good i was stressed by losing my denture, and worried about the costs of a replacement and assured it was £95. This replacement is much better fits better
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: I am newly registered with the practice since 2023, I am quite nervous about having my teeth seen to and can feel quite stressed about any treatment. But being a patient at Abbey dental practice has layer my anxiety to rest. My dentist David is amazing recently I broke one of my back tooth with less than quarter of my tooth left but David was able to save my tooth. He literally rebuild my tooth and added a crown to it, I am so pleased as I did think it was possible, I had some discomfort during my treatment but I didn't think I would say this, but it was worth the pain just to walk away without having my tooth removed. happy and thanks to David's skills and experience I can smile with confidence.
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: Amazing service and understanding doctors, Dr David helped me and my smile, he may have been been firm in his instructions but 3 months after meeting him I've got a proud smile again and I'm more comfortable in the chair he understood my anxiety and worked with me to find the best way to relax and he done it, I couldn't be more greatful or thankful to him my fear is near enough gone and everytime I see them it gets less. Big thankyou to the staff especially dr David and his nurse your kind words will stay with me.
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: I can’t thank Dr. David Pirouznia enough for the amazing care he provided for my twins. We had been told by another dentist that their teeth would need to be removed, which I was very unhappy about since they’re adult teeth. However, Dr. David did an incredible job and was able to save their teeth without needing extractions! He was so patient and kind, making my twins feel completely at ease during the treatment. They are so happy with him and have even said they don’t want any other dentist! His expertise, dedication, and warm approach have truly made a lasting impression on all of us. I highly recommend Dr. David to anyone looking for a skilled and caring dentist!”
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: Dr David Pirouznia is one of the nicest doctors I meet. Every time when I’m going there with my daughter, he is very caring and careful with her, making sure that she understands all the procedures, she is comfortable and doesn’t feel any pain. Natalia, my daughter ( 5 years and a half) doesn’t want to see any other dentist because “ David is the best doctor in the world “
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: The staff at Abbey Dental are great. Whenever I have been they are accommodating, friendly and cheerful. I was really happy that when I asked to change an appointment, they not only were able to do it but get me in for a dental checkup and a hygienist appointment just 45 minutes later. Great staff and great customer service.
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: Nice helpful staff & Dr Umayr Sidat is one of the best dentists I've seen in the practice as I've been a patient there for around 45 years . He done an excellent job .
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: I would highly recommend my hygienist Ash at Abbey Dental Walthamstow. I have had two appointments with her and she was very gentle and great at explaining how to look after my teeth and gums. I used to hate going to a hygienist before but am now happy to go back.
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Negative experience: Was a Service User here for years. Recently made a complaint about one of their Dentists Ricky whom was condescending towards me, due to the fact that I have complex dental needs. Asked to be allocated to another Dentist was told there is no other Dentist whom is available to see me. Also told me to complain to NHS England. This practice has gone downhill they do not take gum disease seriously! They have treated me a loyal paying customer very poorly! They are always changing their administration staff. This practice will lose business, as they do not seem to realise without customers they would not be in business! They do not value customers. I will take my business else where! There is competition! Will never recommend this practice to my friends or family. 22/07/2023 Update In response to the owner. I do not need your assistance with finding a new dentist.You are clearly short-sighted. Concentrate on running your business. As it is going down hill fast!!!! I pay to see a dentist. Your service was never free and your Dentist provided me with a substandard service! Remember the customer is always right! I revel in the fact that there are other dental practices with excellent customer service and competitive prices!!!!!
Dear Patient,
Thank you for taking the time to leave a review. We are sorry to learn you are unhappy with our service and understand you have raised your concerns directly with the practice.
We apologise for any upset caused and please be assured our patients are important to us. We continuously strive to provide good patient care.
Many thanks, The Dental Team
Fantastic experience: I really appreciate Dr.Siva, he is very professional and friendly, I did a crown a week ago done with a great result. Also Dr.Siva was the only dentist who helped my daughter only 2 years old . He found a very creative way by giving to her balloon and sticker and explained to her what to do and not to panic. I have been with this clinic for 6 years now , and we're 1 hour away now, and I'm still going here. Thank you.
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Positive experience: The staff was great. Very welcoming and friendly. The dentist was very nice and informative. Would highly recommend Dr Ho.
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: A huge thank you to Sana and her assistants for the cheerful professional and sensitive way they treated me. Nothing was too much trouble and although I was nervous they always put me at ease explaining every procedure as we went along. I am actually looking forward to going back in 6 months for my check up lol
Dear Patient
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: Today, I want to share the excellent service I received at Abey Dental in Saint James Station with the local community and express my heartfelt thanks to Dr. Stephen Ho. I highly recommend his professionalism, kindness, and warmth, and I've been very happy to be his patient since 2010.
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: Dr. Sana Khan is absolutely stunning and exudes professionalism. Her team is equally impressive, providing excellent support and care throughout the experience. Highly recommend!
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: So happy with Abbey Dental. Just had a hygiene appointment with Ash and Sonia, they were both excellent, really good team! Reception staff, including Vicky (others great too) are also very helpful and friendly. Thanks very much
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: Great visit with my new hygienist Afshan very friendly and welcoming but also gave good useful tips ... and my regular dentist for many years Stephen Ho is just so professional and friendly highly recommend the practice
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: The best clinic I have ever visited. The reception staff is very friendly, and the dentist I visit is very good at what she does. I recommend to everyone Abbey Dental Walthamstow
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Negative experience: Been taken of the register due to missing 2 appointments even though I suffer mental health from PTSD to depression as well as fibromyaliga which gives you fibrofog so can't remember things some day like even where.i put my glass but no compassion them what so ever
Dear Patient,
Thank you for your feedback. We are sorry to learn of your condition and that we are not able to see you due to your failed appointments. Like most practices, if patients fail multiple appointments we can not continue to offer them NHS appointments. Your comments have been shared with the team for improvement and learning.
If there is anything else we can help with please do not hesitate to contact the practice directly.
Many thanks, The Dental Team
Fantastic experience: Amazing service! Had a hygienist appointment with Jay who was absolutely brilliant. So thorough with his work and really calm kind person. Thank you!
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: I had an excellent experience with the hygienist(Jay). He was knowledgeable, professional, and did a fantastic job. My teeth feel cleaner than ever, and he took the time to explain everything clearly. Highly recommend!
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: Thank you to my brilliant dentist David for a great experience at this Practice. I previously was a very nervous patient but I appreciated his knowledge, expertise and the way he explained each step and the possible outcomes to make sure I was fully informed. I am no longer worried about attending my appointments. Thank you so much to David and the wonderful dental nurses and team at Abbey Dental Walthamstow.
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: I had my Invisalign done at Abbey Dental with Sana Khan, and it was a fantastic experience! Having monthly check ins was perfect and Sana made sure my teeth were on the right track and that we were all happy with the results it was also fab to have continuity in the dental nurse, Maria, who made the whole experience seamless. A great choice if you’re thinking of getting Invisalign!
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: This is by far the BEST dentist practice that we have in WalthamForest. The girls at reception are friendly … Dr Sivakumar, you are an amazing man, there service you provided me and my family was world class! We are privileged to have be seen by yourself!! Thank you and regards, Simply amazing! Ozzie
We are really pleased to hear you are happy with the treatment you received from our team during your recent visit to the practice. Thank you for leaving us your feedback and for choosing us as your dental care provider.
Many thanks, The Dental Team.
Fantastic experience: I want to thank Dr Kashif and nurse Shenaz very much.I have six implants there,and I’m very grateful for the wonderful service and final result. The Doctor not only have put implants,but also changet the bite of the teeth,which I am very satisfied with.Thank you that everything went without complications,which I was very afraid of. I really recommend Dr Kashif and thank you for the new smile Sincerely thank you Vaida
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: Good dental practice with very kind and professional staff. My dentist doctor Siva is one of the best. I’m so happy with the job he does for my teeth. Definitely recommend this place for your dental treatment. 5 ⭐️
Dear Patient,
Thank you for taking the time to leave your feedback. We are really pleased you are happy with the service you receive from our team. Thank you for choosing us as your dental practice and for recommending us.
Many thanks, The Dental Team.
Fantastic experience: Great dental practise, from the reception staff to the hygienists and dentists and dental nurses. Very helpful, friendly and professional. Feel very fortunate to have Stephen as a dentist he’s great with kids too.
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: Dr Sana Khan is honestly the most amazing dentist. I always combine my check ups with my son (who is currently 3 years old) and she is so kind, friendly, patient and lovely with him, making his check ups fun and creative. She gets him involved (he likes holding the mirror and counting Mummy’s teeth!) and always offers a sticker at the end, which is a big highlight for him. She did a crown for me last year and it was an easy painless experience, talking me through the whole process. The best dentist I’ve ever had - five stars from me!
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: I've been patient of Abbey Dental for over 20 years. I'd like to thank you, for taking great care of my teeth. A big thanks to Dr Stephen Ho who always make sure I'm comfortable and explain everything in a way that I can understand. Your patience, kindness and expertise truly make a difference. I also have to mention her assistant and all office staff for being friendly and professional. Mr Podvorica
Dear Patient,
Thank you for taking the time to leave your feedback. We are really pleased you are happy with the service you receive from our team. Thank you for choosing us as your dental practice for over 20 years and for recommending us.
Many thanks, The Dental Team.
Negative experience: Very disappointed by this practise. First time they were professional. Second and third time not at all. First they were very late each time. Second the dentist David talking to me like I am stupid : do you understand my English? He was very stressed out for no reason and didnt provide any service asked me to come back for a treatment plan because he had an issue with his system. Third the receptionnist was gaslighting me and not letting me speak they claimed that didnt fill a form properly when they never gave it to me. Very bad experience.
Dear Stephy,
Thank you for taking the time to leave your feedback. Wee are really disappointed to learn that you are unhappy with your treatment at our practice. We continuously strive to provide good quality patient care and service. We welcome the opportunity to look into your concerns and provide a personalised response to you directly. Please contact the practice directly if we can be of any assistance.
Many thanks, The Dental Team
Negative experience: They rarely pick up the phone after lunch time and make you pay for treatment BEFOREHAND. I’m a longstanding customer and on one occasion I completely forgot my appointment. When I called the following day staff were indifferent especially when I tried to explain that it was an honest one off mistake. No option to reschedule unless I paid for my treatment again. I’m a private patient as well. It’s clearly all about the money and no consideration or discretion is given. Text/email reminders are hit and miss. On another occasion I was running late by ten minutes. I called ahead only to be told that there was a five minute grace period and you guessed it - would need to reschedule and pay again. I’m sticking around because my hygienist is excellent but this establishment could do much better by putting patient service and care over profits.
Dear Abdul,
Thank you for your feedback. We are sorry to learn you are unhappy with our service. Our team continuously strive to provide good patient care and service. Our patients are important to us and we operate a complimentary reminder text message service which is automatically generated from the appointment booked however it is the patients responsibility to ensure they arrive on time for their appointment. Like other dental practices we try to ensure our diaries are as efficient as possible and where we can, we do accommodate late arrivals. It is our policy that if a patient arrives late and fails to attend their appointments we may no longer be able to treat them as a patient. For private treatments, wasted appointments are charged the full appointment fee.
Thank you for your understanding.
Many thanks, The Dental Team
Fantastic experience: I've been coming to Abbey Dental, Walthamstow for many years now, moved away from the area 3 years ago now but will always come back here! My dentist Stephen has been amazing, I have always received a professional and friendly service him and Sonia, the dental nurse have always managed to calm my nerves before any treatment not mention entertain my kids when I've had to take them in due to lack of childcare. Thank you.
Dear Patient,
Thank you for taking the time to leave your feedback. We are really pleased you are happy with the service you receive from our team. Thank you for choosing us as your dental practice and for recommending us.
Many thanks, The Dental Team.
Fantastic experience: Abbey Dental is a brilliant practice. Everyone who works there is really nice, it's usually fairly easy to get appointments and the care is great.
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Positive experience: The hygienist was good and professional, and I would have given 5 stars, but when booking over the telephone, I was not offered the option of air flow, which actually cost more, and I would have opted for this.
Dear Patient,
Thank you for your feedback. We continuously strive to provide a good patient service and would like to apologise for any inconvenience. To help improve our service your comments will be shared and discussed with the team, if we can be of any assistance, please contact the practice directly.
Many thanks, the Dental Team
Fantastic experience: I have had many bad experiences over the years at various dentist, and to say I was hesitant when I had my first appointment at abby dentist was an understatement? However I was seen by a dentist named David who has restored my faith in the dentist and I have now seen him several times. I can honestly say his is so calm in his demeanour, and reassuring he understood my fears and has done a great job on my teeth. I would recommend this dentist especially if you are a nervous person as calm and relaxing amd they are good with ti.e keeping. Very satisfied customer Yvomme
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: I've had a number of treatments at this clinic, and everyone is extremely helpful and polite. My dentist Sana and my hygienist Isma are extremely nice and excellent professionals. I would definitely recommend them to any new customers. Filomena.
Dear Patient,
Thank you for taking the time to rate our service. We continuously strive to provide good patient care and service. If there is anything we can help you with, please do not hesitate to contact the practice directly.
Many thanks,
The Dental Team
Fantastic experience: Fabulous invisalign experience with Dr Sana and Maria. Really pleased with my incredible new teeth. The team really took care of me through the process and ensured I was well informed at every step. I highly recommend Dr Sana and Maria if you are looking for Invisalign or a dentist in the area
Dear Patient,
Thank you for taking the time to rate our service. We continuously strive to provide good patient care and service. If there is anything we can help you with, please do not hesitate to contact the practice directly.
Many thanks,
The Dental Team
Fantastic experience: I had a tooth extraction 2 days ago. And so far everything looks fine. The doctor which I don’t remember the name, was very professional and attentive, and tried to calm me down as I was very anxious.
Dear Patient,
Thank you for taking the time to rate our service. We continuously strive to provide good patient care and service. If there is anything we can help you with, please do not hesitate to contact the practice directly.
Many thanks,
The Dental Team
Fantastic experience: Invisalign Service My dentist Sana Khan and her assistant a blonde lady called Candy (I think), was extremely professional and very good at explaining each step of the process during every appointment. I was always at ease at every appointment. From the outset, she showed me pictures of what the final outcome was likely to look like from diagnostic/Invisalign machine and at the end of the treatment, I was happy with my reduced overbite and scattered teeth. Highly recommended!
Dear Patient,
Thank you for taking the time to leave your feedback. We are really pleased you are happy with the service you receive from our team. Thank you for choosing us as your dental practice and for recommending us.
Many thanks, The Dental Team.
Fantastic experience: This is a great Dental Practice. Over the years whenever I have a problem, the receptionist Vicki always go over and above to assist. She is a gem and never fails to get me a quick appropriate appointment and to hear her on the phone with other customers she does exactly the same with them. Everyone is treated equally. The other receptionists are also very helpful. The dentists when you see them will explain what’s going to happen after your examination or X-ray and your treatment plan if there’s a need.
Dear Patient,
We are really pleased to hear you are happy with the treatment you received from our team during your recent visit to the practice. Thank you for leaving us your feedback and for choosing us as your dental care provider.
Many thanks, The Dental Team.
Fantastic experience: I’ve been a patient at Abbey Dental for many years. I wouldn’t want to change from my dentist as he is knowledgable and careful about looking after my oral health. The assistant nurse is excellent, too and I look forward to my visits to see them both for a check up and when I need treatment they are very capable. Thank you both.
Dear Patient,
We are really pleased to hear you are happy with the treatment you received from our team during your recent visit to the practice. Thank you for leaving us your feedback and for choosing us as your dental care provider.
Many thanks, The Dental Team.
Negative experience: Booked an appointment as a private patient and went into see the dentist. I explained my wisdom teeth were the issue as they were not all coming out together and causing my pain and discomfort. Dentist seemed more interested in selling me invisalign and dodgy DIY teeth whitening kits instead of dealing with the more pressing issues I had. The dentist was condescending and rather unprofessional in not willing to deal with the real reason for my visit. Overall the consulation was a waste of time and money as no practical or effective treatment was offered. I wont be going back as a result and would strongly advise you clarify exactly what will be done during the initial consultation before paying for anything at this practice.
Dear Patient,
Thank you for taking the time to leave your feedback. Patient feedback is very important to us as it helps us improve our service. If you require us to look into your concerns more closely, please do contact us directly at the practice where we will provide you with a more personalised response. Please be assured your comments have been shared with the team to help improve our service.
Many thanks, The Dental Team.
Fantastic experience: Our large family of seven have been using Abbey Dental for years now. They're a friendly, professional dental surgery and from the reception staff to the dentists and assistants, they've always given exceptional service to us all. Highly recommend!
Dear Patient,
We are really pleased to hear you are happy with the treatment you received from our team during your recent visit to the practice. Thank you for leaving us your feedback and for choosing us as your dental care provider.
Many thanks, The Dental Team.
Fantastic experience: I had my treatment in February 2024 with Cheryl. Excellent care once again ... thank you very much. All works done are holding up nicely, no complaints. Left the practice with a new gum shield - supplied at my request so that I could have 2. I have tried buying and making my own but the safety / quality / comfort does not compare. Once again, I have Cheryl to thank for introducing me to these gumshields a few years ago (the first one is still intact and comfortable). The turn around time between taking the impressions and receiving the well fitting shield was as promised; which for me meant the shield was picked up on the day of my last appointment, end of my treatment. For me this was superb as I live in Scotland. Yes, the kindness, consideration, care and the patience, with all my treatment options explained so that I have choices. For me, it is worth the journey down. (I am now using an electric toothbrush again, and trying to remember to floss daily). Nice interactions at the reception too, thank you. God bless you all, thank you for all you do and the wonderful service that is provided at Abbey Dental Practice. Overall bar one minor thing/ interaction, it was a great experience, the 5 stars are definitely attributed to my lovely dentist who can be seen greeting all her patients with a big smile. A smile costs nothing but goes a long way to creating a lovely environment for a nervous patient and lifting/ enhancing, the ambience in a dental clinic. Weirdly, I can say, I am looking forward to my next review, currently scheduled and a routine check up which will be sent out accordingly. I have tried changing at least twice over the years due to moving, but I always return to Abbey Dental Practice in Walthamstow. Praying for, greater pay and recognition for a profession which is in no way receives appropriate remuneration for the invaluable service that they provide to society. Those of us that know how bad a toothache can get, know that we rely heavily on this service. Thank you does not seem enough but thank you Cheryl for being a consummate professional - a true ambassador for the Profession, I for one, remain truly grateful.
Dear Patient,
We are really pleased to hear you are happy with the treatment you received from our team during your recent visit to the practice. Thank you for leaving us your feedback and for choosing us as your dental care provider.
Many thanks, The Dental Team.
Fantastic experience: James Street Dentists are very friendly and helpful and I've been using this dentist for many years and I did move my treatment to one nearer my home but I missed the great service and the way they do things at St James Street so I hurried back and my big sister uses them too! They are very professional and I always feel at ease when having treatment.
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: today i just completed my treatment from Abbey dental and Dentist Mr Shiva, Excellent work done, i am very satisfied with all work done. than you, Abbey Dental.,today 28march 24 i called to contact this surgery over the phone 30 mints waited
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Fantastic experience: Excellent team at the practice. Well organised efficient and helpful reception staff. Reminders for appointments sent. Dental treatment and care is excellent. Appointments punctual. Highly recommend the practice
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Negative experience: If there was a zero star I would have given them. Worst clinic with Non Professionals, From Front Desk to Dr's, everyone is utter waste of time. I have been registered since a year. Booked my Appointment as I was having infection under one of my crowns. Dr says she is unable to treat so will refer me to hospital as if I get treatment here it would bw expensive. No when I am having worst infection one of there Dr gave me antibiotics. I wanted to chnage my Dr , their staff asked me to fill a form. Later they called me this Dr can not take NHS patients so can we go other Dr , I said OK go for it, later they called me after few days oh actually other Dr can not take new patients. You have to carry on witb current one who is not able to treat .
Dear Patient,
Thank you for providing your feedback. We are sorry to learn you are unhappy following your visit to our practice. Whilst we would like to offer a full explanation regarding your dental appointment, due to patient confidentiality we cannot on this platform. We would welcome the opportunity to deliver a personalised response to you. Please contact the practice if we can be of assistance.
Many thanks.
The Dental Team
Fantastic experience: Receptionist was really welcoming and friendly. The hygenist was amazing. She took her time to clean my teeth and explain each steps. She asked me if I was okay all the time and gave me great advice.
Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team
Negative experience: I used to be a patient here before having my daughter and I had absolutely no problems. Today I arrived with my newborn for a 9am appointment. Unfortunately, we were 12 minutes late. At 9.06am I rang the surgery to let them know I was struggling to find suitable parking and they told me they allow a 10 minute window. I was told to take a seat and if there were any problems someone would come and find me. I assumed it would be fine as they could see I was struggling (I couldn't even get up the steps with my buggy, no staff were available to help. I had to ask a member of the public). Finally got my daughter settled and took her out of the pram, when the reception staff approached me in the waiting room and told me I will not be seen today. They gave me a new appointment in May... We are currently in February. I think this is shocking as we were prepared to wait. We were out of their 10 minute window by 2 minutes. As a new mum, it takes so much effort to even leave the house I would completely understand their decision making if I was attending an appointment for myself without my daughter.
Dear Michaela,
Thank you for taking the time to leave your feedback following your recent visit. We are sorry to learn the practice was unable to see you when you arrived late with your new baby. We do try to accommodate late arrivals where possible and we would like to apologise that we were unable to on this occasion.
Your comments have been shared with the team to help improve our service. If you would like us to look into your individual circumstances, please contact the practice directly and you will be given a personalised response.
Many thanks, The Dental Team
Negative experience: Made 1st appointment 2 weeks ago. Since then have been inundated with messages from the practice. Received about 3 e-mails, 3 text messages on landline and about 4 telephone calls, 2 of which were 40 minutes apart. Really getting annoyed at this now, my friend came round today after having a check up at your practice and she was moaning as well, although she couldn't believe how many communications I had had. This is complete unwanted over-kill. Seriously thinking about going elsewhere.
Dear Carol,
Thank you for your feedback. As a practice we offer a complementary reminder service to our patients, this helps reduce wasted appointments and means we can see more patients when they need a dental appointment. In this instance it does sound like an excessive amount of reminders have been sent and we would like to apologise for any offense or inconvenience caused.
Patient feedback is really important to us, as such we will fully investigate our software system with our communication provider and revisit our processes. If you would like to stop receiving reminders please talk to us at your next appointment.
Many thanks,
The Dental Team.
Positive experience: I went in for an emergency appointment after a broken tooth happened when on holiday. Receptionists responded to my email within 12 hours (as it happened in the evening) and I was booked in for my return. Dentist was friendly, and told me best routes to go made me feel very at ease. Would highly recommend this dentist.
Dear Patient,
We are really pleased to hear you are happy with the treatment you received from our team during your recent visit to the practice. Thank you for leaving us your feedback and for choosing us as your dental care provider.
Many thanks, The Dental Team.
Fantastic experience: I’ve had to have a tooth extracted, a filling and a general cleaning of my teeth. My dentist Stephen Ho is amazing and very professional. He explains everything clearly and also explains throughout the process. His assistant, sorry I missed her name, was also really lovely and caring. I would recommend this practice 100%!
Dear Patient,
We are really pleased to hear you are happy with the treatment you received from our team during your recent visit to the practice. Thank you for leaving us your feedback and for choosing us as your dental care provider.
Many thanks, The Dental Team.
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