Westmount Dental Jarrow

Negative experience: Dear Westmount Dental Team, I am writing to formally raise a complaint regarding the unacceptable service I received at your practice on 21st July. I had an appointment booked for 1pm under what I understood to be my correct name. However, upon arrival — despite being only 9 minutes late due to the lack of parking at your premises and having to walk — I was informed that my appointment could not be honoured. There are yellow lines around all blocks of the building and it was my first time at the practice. I have a business myself and understand that when someone no shows for an appointment there is a charge, however 9minutes and no booking terms and conditions being sent out with no agreement to this policy on my behalf, it is outrageous to charge me £100 for a service I did not receive. You are profiting from my misfortune of not finding a parking space and the manager would not even come and explain this situation to me as to why I would not receive my payment back or a reschedule of the appointment If you are reading this, do not go to Westmount Dental as the moral compass of the company is all wrong I would like to highlight the following points of concern: • I was not provided with any appointment confirmation, correspondence, or your terms and conditions either by email or text prior to attending • The appointment was incorrectly booked under the wrong name, which I was not made aware of until I arrived - (melissa white)? Which is why I have probably not received any email or text with any information of my appointment? • The lack of onsite parking was not communicated, nor were alternative arrangements suggested, leaving me no choice but to find parking further away and walk to the practice, which contributed to my slight delay • I was met with no understanding or flexibility despite these issues being entirely outside of my control. I am absolutely disgusted by the lack of customer care demonstrated and I feel my time and custom were treated with little regard. I would like to obtain a full refund of my treatment payment of £100 due to the fact I have not received any treatment nor was told anything about a late fee. I did show up to the appointment late by 9minutes but this was due to the lack of parking at your practice and it being my first appointment there. I would have expected some human decency and a good will gesture to have been applied to my situation due to keeping a long term private paying customer. I expect a written response to this complaint within 7 working days, and a clear explanation of how you intend to address this matter and improve your processes to avoid similar experiences for future patients. Please acknowledge receipt of this email at your earliest convenience. Yours sincerely, Melissa Wright

Negative experience: I have been with this dentist for a number of years. I have had 4 consecutive appointments cancelled by the practice without reason. I was not contacted to explain why the appointments had been cancelled yet when I cancelled my direct debit I was contacted within 2 hours. I was also not informed there would be a 'setting up/admin fee' for the direct debit. The place has never been the same since Mr Macdonald left.

Fantastic experience: staff are always really helpful with me. always great service.

Negative experience: A sign of the times and a lack of morals, NHS patients removed from the books.

Fantastic experience: Highly recommend, all staff are lovely. My dentist Gavin is great .

Negative experience: Waste of time this practice Made an appointment 3 weeks in advance for a broken retainer. The day of the appointment I revived a call to say it wasn’t an nhs issue and I’d have to pay private. I declined Made an appointment with another practise and had the retained fixed under nhs charges as it was an nhs issue Westmount only want private patients.

Negative experience: I've been attending this dentist surgery since 1995 and my daughter since 2010, and we both have paid for or treatments. But now we've both received letters asking for £20 a month to join a membership. Absolute disgrace

Negative experience: After my husband has been with this dentist for years. Just received a letter saying they can’t afford to keep him on as a NHS patient but if he pays £20 a month he can stay. Absolutely shocking

Negative experience: Awful dentists. They've kicked my whole family off their NHS books as they've gone fully private. They had the cheek to put a direct debit form in the same letter. Horrid.

Negative experience: Really disappointed to find out that they are no longer offering NHS dental services. I have been coming here since I was a small child when Mr McDonald had the practice....so approx 36 years. I moved out of the area quite a few years ago, however I remained loyal and continued to come here. I'm really disappointed in this decision... sadly not everyone can afford monthly payments. I appreciate it's a tough time for you too, but to just take all NHS patients off your books is shocking. No grace time was even given to try and find somewhere else. I would have gave 0 Stars but that wasn't an option.

Fantastic experience: The dentist was lovely with my daughter, she has autism and her anxiety was horrendous today but she felt at ease once there,Thank you.

Fantastic experience: Upon arrival I was seen promptly and as always treat with courtesy. Always great to see a familiar face and be treat so efficiently. Really impressed with the practice. It is a practice that I’m comfortable with and very happy to continue using

Fantastic experience: I've been terrified of the dentist previously however during my recent visits I've been put completely at ease and can only commend the treatment I have received. Will definitely recommend!

Fantastic experience: Polite staff great efficient service. Everything explained, so you know, step by step, the procedure.

Fantastic experience: I have attended this dental surgery for many years and the staff are always very pleasant and helpful. My dentist Gavin Hudson is great. Very gentle and calm. I always come away from Westmount feeling confident about my teeth

Fantastic experience: First time as a patient here. Staff were friendly and welcoming. Thanks to my dentist Gavin for talking me through my options.

Fantastic experience: Great visit to the dentist today. The reception staff were welcoming and friendly. Gavin, the dentist expertly explained treatment plan through before commencing. I was put at ease with his friendly and professional approach.

Fantastic experience: All the staff are very polite and welcoming, and always get first class treatment from the dentists, and Hygienists

Fantastic experience: Gavin explains every thing and makes me feel so calm excellent denist yes

Negative experience: Had Invisalign treatment felt like all they wanted is the money was never fully happy but told this was the best they could do. My retainer broke quite quickly want a lot of money to replace

Fantastic experience: Lovely practice - friendly welcoming and amazing with the little one.

Fantastic experience: Staff very friendly and excellent treatment.

Fantastic experience: Yes you did make me smile today.Gavin is a wonderful dentist. Always greets you with a warm hello and friendly face.and does an excellent job

Fantastic experience: Gavin makes you feel at ease when getting treatment, and all the other staff are always very pleasant.

Fantastic experience: The receptionist are all really friendly extremely helpful and always put me at ease , my Dentist who does all my treatment is Gavin whom I feel very lucky and extremely fortunate to be his patient as he’s the most professional kind caring Dentist and has absolutely gave me my confidence back in getting dental treatments always talks through every step with me to make me relaxed he’s an absolute star

Fantastic experience: Lovely staff and Gavin is an amazing dentist who always puts me at ease.

Fantastic experience: Friendly receptionist, dentist and assistant. Extremely pleasant and efficient service.

Fantastic experience: Thank You Fiona for making me feel at ease as I am a nervous patient I had two appointments last week and today Thank you so much

Fantastic experience: A quick and painless visit (check-up) Gavin clearly explained about any issues that may be present and arranged for to fix them.

Fantastic experience: Cant thank Anil Parmar enough . Jay now has his perfect smile back in time for his sisters wedding !

Fantastic experience: Gavin is an amazing dentist, putting me at ease and he is fantastic with both of my little boys - so patient and caring.

Fantastic experience: I’ve always enjoyed the caring friendly experience at Westmount Dental. I like being kept up to date with useful reminders of appointments and all the treatments and advice I’ve received have been excellent and I feel real benefits to my dental wellbeing.

Fantastic experience: Put at ease for the moment I entered ,Painless,professional, cheerful staff ,can’t fault this practice have used since I was a child now in 70sof course not the same staff but no complaints 10/10,thank you

Fantastic experience: My dentist is very nice,explains everything to me so that i understand fully whats needed.He is very pleasant and friendly.Overall good experience.

Fantastic experience: Staff are akways helpful and friendly and Gavin is the same so easy to chat to

Fantastic experience: my checkup today was fine due to the care of my dentist Gavin Hudson always mindful of me being a nervous patient hes always polite and professional.

Positive experience: A quick efficient and very friendly experience as always, thank you.

Fantastic experience: welcoming staff , great service as always ,would recomend ,I felt at ease with my dental care today .

Fantastic experience: Gavin is a wonderful dentist and patient! And the receptionist is lovely

Fantastic experience: Having had so many awful dentist experiences in the past, My dentist here is amazing! Talks me through everything, makes sure I'm happy and even asks for feedback on how she can make me more relaxed next time!

Fantastic experience: Got an appointment for the day after phoning about a damaged tooth. Given an immediate temporary repair and advice on treatment options. Excellent service by Crina and reception staff.

Fantastic experience: Friendly, professional dentists and lovely helpful receptionists. Best dental practice I've ever used

Fantastic experience: If dentistry was an Olympic sport then this practice would have won a gold medal today. I phoned at 8.00am and needed an emergency appointment. Last night I had accidentally split one of my upper front teeth in two - somehow the two parts were still attached, making eating, or anything else, too painful. I was given a 10.00am appointment with dentist, Gavin Hudson, who, after carefully examining my teeth decided the split tooth was too damaged to be saved. The tooth was painlessly removed by 10.10am and I was back in the car, pain-free, relieved and grateful by 10.20am. To be honest, this kind of service isn't unusual for this practice and dentist, Gavin Hudson, is the best dentist my wife and I have had in our 62 years.

Positive experience: As an extremely nervous patient I was put at ease by all concerned and I no longer dread and get over the top anxious about an appointment.

Fantastic experience: Gavin Hudson always makes you feel at home and has a very professional approach. I’m not a fan of dental appointments but he always makes you feel relaxed.

Fantastic experience: The receptionist was very welcoming when I first arrived at the practice, my appointment was with Gavin who always has a good welcome and makes you feel at ease in the surgery , his nurses are really nice with big smiles. I also had to see the Therapist for a replacement filling and she cleaned my teeth , all in all must say she was excellent with my treatment put my mind to ease her nurse was very good also . A very good experience , a huge thankyou to the team at Westmount dental surgery.

Fantastic experience: I've went there for years so polite very friendly Mr Hudson is a dentist he makes u feel at ease and a lways has time for a little chat about this & that I actually like going now

Fantastic experience: Everyone here is friendly and helpful. They are kind an caring and listen to your needs to help you make decisions about your treatment and try to make you feel at ease. I hate going to the dentist but would definitely recommend coming here. Gavin is lovely and explains everything he does so there are no unpleasant surprises even when sometimes the news is bad.

Positive experience: Great experience with dentist today . Plan decided and made to feel really comfortable . Little bit of confusion with receptionist but overall good

Fantastic experience: Once again an excellent experience at westmount Jarrow . Staff are friendly and treatment is spot on . Very happy . Again .

Fantastic experience: Spoke to jade in length about what I wanted, my concerns and fears and she was very reassuring and very imformative, felt very at ease and comfortable speaking with her.

Fantastic experience: Fabulous.looked after by two stunning lady's.never felt a thing.

Fantastic experience: Finally finished my treatment today. Thank you Crina and nurses for making my visits since February pain free and relaxing. I'm really pleased with the results. Also thank you to Hazel who has been helpful, polite and friendly.

Positive experience: Would have been a 5 star if it wasn’t for the dentist time keeping turning up late for work. Receptionist is loving and helpful and a nice practice

Negative experience: I had two compost bounding containers n two front teeth as I had cracked it due to a fall it’s been two year ago. I have now been told I need to pay more money to get it removed . When I first got treatments to fix my front tooth I complained about a funny tingle sensation in my tooth but was told it would go away once composite was done a bit sensitive maybe. The tingling continued I was so told the tooth would not crack unfortunately two year later the tooth has but on the back and causing me to cut my tounge am paying insurance but it’s saying it won’t cover what is neede. Why was the tooth not checked before the compousite was first done now It’s cost at least 3 grand for two teeth if not more my confidence has gone.

Fantastic experience: Friendly staff, lots of treatment options. Reception staff, dentists & dental assistants all really friendly & nice. Mr Hudson is a great dentist. Had him years ago as a child at another dentists & is so nice, puts you at ease & really professional & really happy when got him as my dentist again & for my children. Couldn’t think if better dentist to have for my children. All The staff are great with children too. Nice and clean environment & always happy to help. You also get reminders of when appointments are due or if one is upcoming so you know when appointment is due. Which is really helpful.

Fantastic experience: Superb service as always from reception,Hazel,and very professional approach from Gavin All in all a very reassuring experience after a traumatic event re an accident

Fantastic experience: Never seen this female dentist before, she was very nice. Explained everything and made me feel at ease. Dental nurse also very nice and pleasant

Fantastic experience: Another great experience with Gavin and his team today I was so nervous but was soon put at ease by these lovely people can't wait for the end result

Fantastic experience: Very happy with the hygienist I saw, was well overdue for a visit, and she couldn't have been more helpful and patient.

Fantastic experience: Very friendly staff.I used to hate the dentist now I go without giving it a thought. This practice has given me my confidence back

Fantastic experience: The lady who treated was a marvellous dentist. I would say the best I’ve had treatment from . She was so good that I nearly went to sleep . Excellent treatment.

Positive experience: First 6 monthly Cleaning appointment. Very thorough, great advice for the future, very friendly and professional staff. Looking forward to the next one. Alex Ord

Fantastic experience: Gavin Hudson is a very good and understanding dentist. No complaints at all

Fantastic experience: Appointment spot on time and the dentist was very efficient and explained all he did

Fantastic experience: Staff are all friendly and welcoming, my dentist gavin, is absolutely brilliant, I suffer with anxiety, and the staff always make me feel at ease.

Fantastic experience: Friendly and Relaxed Experience. Very Efficient. Timely Reminders of Appointments.

Fantastic experience: I am a dental practitioner's worst nightmare as I have a genuine phobia attending dental appointments but I can honestly say the dentist, dental hygienist and all the dental nurses at this practice are just the best as are the reception staff. They really go out of their way to make you feel at ease - they deserve all the praise I can give them. Just superb!

Fantastic experience: I was greeted warmly and politely and was seen by the dentist right on my appointment time. First class service.

Fantastic experience: I like how their emphasis is on prevention. They give lots of advice about how to look after my teeth and it’s made me take more care with them.

Fantastic experience: Great service very friendly and caring. Recieved good clarification regarding my treatment.

Fantastic experience: I have been a patient of this Dental practice for many years all the staff are so helpful friendly caring and professional, would not use any other dental practice.

Fantastic experience: Lovely staff, very caring., and all treatment today, which was great.

Fantastic experience: Contacted Westmount Yesterday & they got me an appointment to see Dr Seb today. Although I'm a very anxious dental patient, Seb put me at ease straightaway & was so professional & explained everything to me. Yes I went private but it was worth it for the swift appointment & fantastic service I received. Special thanks to Amy for her help booking the appointment & I'd definitely recommend Dr Seb, he was Brilliant. Found my new dentist, onwards & upwards

Fantastic experience: Brilliant the hygienist really made sure I was comfortable and understood what was happening to me , in such a perfect manner thankyou!!

Fantastic experience: Really friendly staff, warm and welcoming..explained what was going to happen and continued to inform me of everything that he was doing, great customer service.

Fantastic experience: Great as usual. Gavin is always very professional, informative and helpful. My best dentist ever. Reception staff is very friendly, helpful and provide great service each time. They all know us all so well, that you feel you visiting friends, not the dental practice. Fab choice of people!

Fantastic experience: First time attending a dentist for an appointment for a number of years, and whilst I was nervous Crina had a chat beforehand to see what specifically I’m nervous about so she could help. She fully explained how the different plans work and her recommendations for treatment I needed. She put my mind at ease and I’m really grateful for her support!

Fantastic experience: Gavin is so patient and kind and takes his time to explain everything he is doing. One of the best dentists I have been to.

Fantastic experience: Just had an emergency appointment following a broken tooth. Excellent service as always.

Fantastic experience: Had an appointment with Crina today with Jack assisting, very friendly and put me at ease - thank you both

Fantastic experience: Excellent new Dentist ,the most thorough examination, very patient and explained everything.

Fantastic experience: Was terrified to visit dentist, but the young dentist and her assistant were brilliant, nothing was a problem for her. She sorted me out there and then, brilliant calming manner, best dentist I've ever seen, thank you..... Just been back to see insiyah my dentist for dentures and I'm over the moon haven't stopped smiling thank you so much. I feel 10 years younger.

Fantastic experience: I'm a person who suffers with very bad anxiety where the dentist is concerned my experience here was comfortable pain free quick and I'm very happy with my experience corina was excellent explaining everything to me my front teeth are now perfect I'm very happy and now have my confidence back I will be going back to this dentist for any future treatment as I'm am no longer scared of the dentist with my great experience here

Negative experience: Needed a clean no cover put on for my clothes no safety glasses like I wd normally get only seem interested to give me information for private and expensive treatment to fill my gaps expression used do I want a ferrari or a scooter not what I have been used to disappointed.

Fantastic experience: I had root canal filling today with c Tudor and she was fabulous I didn’t feel a thing

Fantastic experience: Excellent dentist. Never had a bad experience here, and the staff are always helpful and friendly.

Negative experience: The attitude to the client and management here is poor. My Mom and I had two appointments one by one. Following the telephone conversation it was 12:30 and 12:50. When I arrived in time for 12:30, I was refused in seeing the doctor and accused in missing the appointment, which they had scheduled for 12:15. Despite my explanations and showing the phone proving that I didn’t get notifications other than 12:30 they wanted to charge £50 more to reschedule this appointment. That’s ridiculous and outrageous! £50 and 15 min check-up appointment costs more than their client and reputation! I don’t recommend this Dental Surgery, they are completely unable to handle misunderstandings or even minor situations like mine. The dental service was okay but not so outstanding to stay in this surgery be treated like this.

Fantastic experience: Being a very apprehensive patient I found the whole experience to be stress free. Although I have been with Westmount for a number of years my former dentist has moved on. I was met by a cheerful dental assistant who took me to the surgery to meet Gavin who immediately put me at ease with his calm and reassuring manner. All in all a pleasant experience....recognizing I am a child of the 50s....and the equipment used on me then is now in Beamish Museum!!! See you in 6 months time. Thoroughly recommend the practice.

Fantastic experience: It was my first appointment with a new dentist at the practice, I was a little apprehensive but didn't need to be. Gavin was very pleasant and made me feel relaxed, he explained everything he was doing and why, and I came away confident that I've had a thorough check up by a competent dentist and dental assistant, Thanks see you in six months.

Fantastic experience: Everything fine at the dentist's today. Lovely receptionists and friendly helpful dentist. I'm always nervous about going to the dentist but the staff here always make me feel more relaxed

Fantastic experience: Excellent service as usual,all staff are professional,friendly and polite, Hazel and the other girls make you feel welcome as soon as you walk through the door. Gavin my dentist puts you at ease and explains the treatment thoroughly and what he would recommend,today he gave me three options with the final decision being mine. I have had minor treatment from Fiona who is also along with the nurses very friendly and professional. I would not hesitate to recommend Westmount Jarrow.

Positive experience: I'm always nervous before going into see the dentist , but Corina and her assistant put me at ease , pleased with the way my appointment went.

Fantastic experience: pleasurable experience. welcoming reception team and professional and relaxing experience from the team.

Negative experience: Such a disgusting work they done. I visit this place for treatment of my tooth. I thought they are the best but I’m totally disappointed with there work . They took my tooth out and gave me an artificial tooth which I think not the best way of treatment. I visit this place 3 times totally useless I just waste my time waste my money . They charge me £1300 something but I’m not happy with them. £1300 pound for an artificial tooth seriously! I just gave them my 1 month salary . When I talk or eat THAT ARTIFICIAL TOOTH get removed automatically from its place. One day I was talking with my friend and that tooth came out of my mouth. I just feel so ashamed. I lost my face personality. I visit last time for some solution but they didn’t listen me properly and behave rudely.

Fantastic experience: Received cancellation appointment Excellent service. Staff very professional, efficient and friendly.

Fantastic experience: Excellent service from Gavin the dentist I seen - lovely manner Reception staff are lovely, polite and helpful

Fantastic experience: My Grandson Jamie said they as re Really good and the receptionist's are really nice and friendly and always polite Dentists are professional friendly and polite. I had my appointment this morning so happy with Crina my dentist also receptionist are brilliant and very helpful.

Fantastic experience: Absolutely delighted with the service I have received. I am a very very nervous patient I can’t thank this dental practice enough.. I would highly recommend them I have had major problems for years we decided to go for a pallet for new front Teeth I am extremely happy with the results and can’t thank Westmount enough

Fantastic experience: Took my niece for her appointment and mentioned my filling had come out while waiting for my niece to finish the receptionist asked if I wanted my filling done now in and out within 10 minutes myself and my niece