South Cliff Dental Group, Shirley

Negative experience: AVOID THIS CLINIC AT ALL COSTS – misleading, unprofessional, and inconsiderate. I regret not taking the negative reviews seriously before booking here. They advertise accepting NHS patients, yet when I booked a hygienist appointment, I was told the fee was £75 (£150 in total) and required to pay the full amount upfront as a private charge. On the day of the appointment, the clinic was closed, phoned them - no answer, and no service was provided. When I requested a refund, I was met with rudeness from the receptionist (EVA) and consistent unprofessionalism from the manager (ADIL DEBEER) the following day. Days of follow-ups resulted in nothing but excuses, refusal to refund, and not even a basic apology. This practice is chaotic, misleading, and clearly lacks accountability. Our entire experience with this clinic was appalling. We paid for a service that was never delivered, received no apology, and were treated with complete disregard. The lack of professionalism, accountability, and basic courtesy from nearly every staff member was astonishing. The only exception was one receptionist, Asma, who showed some level of professionalism. The rest—including receptionists Eva and Neha, the manager Adil Debeer, the hygienist Rosemi, and the so-called “management”—left us with the impression that this practice is poorly run and severely lacking in qualified staff and customer service. To anyone considering this clinic: proceed at your own risk. Read the reviews carefully—I wish I had. There is something deeply concerning about how this practice operates. Based on my experience, I strongly advise staying away. Save yourself the stress and avoid this dental practice altogether.

Fantastic experience: Great service from Suma, advised me of all my options. Was very kind and understanding of my fears. Was extremely thorough and reassuring. I opted for a white filling, I was very pleased to be offered this option, which enabled me to save more of my natural tooth. Assured me that I could return if I had any issues with my filling. Lovely caring, thoughtful, gentle and cheerful lady. Very happy.

Negative experience: I had a disappointing experience with this dentist. Last year, I visited for a free NHS check-up, but I ended up being charged over £200 for a filling and deep cleaning without realizing they charged me full price until a few days later. When I contacted the NHS for assistance, they advised me to resolve the issue directly with the dentist. The deep cleaning procedure felt rushed, and it left my gums bleeding, which was quite alarming—I even choked on my own blood. I know my feedback may sound harsh, but I genuinely believe they lack expertise. I didn't leave a review last year because I didn't feel motivated to do so, but receiving a message from them for another check-up brought my experience back to mind. After reading other reviews, I felt sympathy for those who have had similar experiences. ( I still have the receipts from last year)

Fantastic experience: The staff are friendly especially Asma. They exert extra mile to address their client’s concerns. There’s still a queue for waiting and that’s something not exclusive to this practice. They do give options on how else to approach health concerns. Grateful that they keep their word in terms of appointments.

Fantastic experience: Recently joined. Very good dentist. Got an appointment just days after registering and got treatment I needed on the day, quicker than expected. Receptionists are great too!

Negative experience: This dentist started off good but after some terrible treatment I have never gone back. The first problem was a crown fitted with a tiny gap to an adjacent tooth just big enough for food to get stuck in every time I eat. After fitting this the dentist actually said "Now you will lose the adjacent tooth" The second issue was with the hygienist who started off normally descaling my teeth and then suddenly got an angry vicious look in her eyes and scraped all the enamel off the bottom of one of my frobt teeth, I couldn't believe this was happening to me at the time and I have never gone back since Stay away.

Negative experience: give this place a wide birth, never answers the phone absolutely disgraceful, but they hassle you by text or by phone. we have registered with another dentist now. can't let them know because your on hold for ages.

Fantastic experience: I can’t recommend this Dental surgery highly enough. Having waited almost a year to find a Dentist to accept child NHS patients, I decided to look out of area, and I’m so pleased to have found this awesome practice. Despite the 45 minute journey, it is well worth it! My super nervous 8 year old who is neurodivergent has visited here twice, including today. The first visit went really well and was treated so kindly and patiently (despite being late caused by traffic, we were warmly welcomed and invited to wait.) my son reported to me 3 days ago that he had “broken a tooth” so I called the surgery and an appointment was given to him for today (a Saturday?! Unheard of and amazing, since I work full time and would needed to take him out of school.) We were seen by “Hajsom” who was simply brilliant! He very quickly reassured my very scared son (and me!) Not only did he resolve the problem there and then and within a few minutes, he took the time to really educate us both regarding the things he was using, their purposes and how to reduce the risk of any further issues. Which I found very informative. He explained it all in such a way that really engaged my son and has given him a vested interest in taking care of his teeth (including the mended one!) Even if a surgery became available in my local area, I wouldn’t leave here. Every person we have dealt with here, have been so accommodating, friendly and professional. Thank you for all you do

Fantastic experience: Always very efficient and professional! Top marks

Fantastic experience: Excellent service, Binu very kind and patient and happy to answer all your question's and offer Excellent advice

Fantastic experience: Very friendly Dantest and very friendly Assistance very helpful thanks everyone in South Cliff Dental Group Shirley .

Negative experience: This place keeps trying to bury my review coincidentally posting 10+ reviews after I post mine. Twice this place hasn't refunded me my cancelled appointments. They refused to give me receipts of evidence of cancelled appointments or even a signed note which is very shady It's very scary as a health care practice is meant to look after your health, but the question is how can you trust that when the core values of respect and transparency with patients aren't met? They ask you to pay in advance. Was informed as long as I cancel 2 days before you can fully cancel the appointment and you get a refund. Initially when I asked to cancel I was told there's no cancellation, only changing appointment and I shared I was told something completely different. The lady called someone on the phone and spoke in another language and then spoke to me again in English stating that that's fine full in this form. Refund takes 28 working days. I had to cancel due to suddenly needing to go abroad during that time period, and it appears they don't refund as this had happened before in the past (I wasn't aware of it I missed it on my banking app otherwise I wouldn't have booked again). I've paid them a visit 4 times. Was told they'll call me to update me and never did after my second visit. Again the communication part is understandable, high volume caseload it happens. However it's been nearly 2 months. I'd appreciate honestly and transparency. If a form was not sent hence the delay communicate that. If you don't want to keep your end of the deal just say it rather than mask your actions. A lot of having to chase them with no communication from them whatsoever I had shared how much longer they need and I will visit again for updates in around two weeks. To which if no action has been taken I would like to make a formal complaint. The formal complaints process was not explained to me nor acknowledged by the receptionist and I had to search around and dig around online to find how to do this Don't bother with paying in advance appointments here. Go elsewhere for those types of appointments. Especially if you have commitments elsewhere and think what if I have to cancel

Fantastic experience: Wonderful with my children can't thank them enough!

Positive experience: One of the few practices in Southampton seeing NHS patients. Always a friendly, professional and calm service. Shame there's nowhere to lock a bike up but easily accessible driving or on foot.

Fantastic experience: As a new patient I have been very impressed with the service and staff. My appointment was on time and everything was explained thoroughly to me before treatment was done.

Fantastic experience: The staff were lovely and welcoming throughout my whole visit. The dentist was very skilled which made the appointment less nerve wrecking. Definitely will be coming back in the future.

Fantastic experience: Highly recommend South Cliff Dentist. Great staff and welcoming atmosphere.

Fantastic experience: The staff is friendly and helpful, and while the dentist has a stern demeanor, their professionalism is evident. It's clear they prioritize patient dental health, which is ultimately what I'm looking for.

Fantastic experience: I highly recommend South Cliff Dentist. My experience was excellent, starting with the warm and efficient welcome from the reception

Fantastic experience: South Cliff Dental Group in Shirley is exceptional! Dr. Vignesh's expert care and the team's welcoming atmosphere made for a fantastic experience. Mona, the receptionist, was particularly efficient and friendly. I highly recommend them for their outstanding service.

Fantastic experience: I've been really pleased with the dental practice lately. The team there does an excellent job and makes each visit as comfortable as possible. From their professionalism to the quality of care, everything has been first-rate. If you're looking for a reliable and friendly dental team, I highly recommend them. They truly go above and beyond to ensure you leave with a smile.

Fantastic experience: Clare is one of the most experienced and knowledgeable dental therapist I've visited. Definitely recommend

Fantastic experience: Claire was great at giving me advice and support around a dental issue.

Fantastic experience: Great experience visiting the clinic. Happy with the service... Great and friendly staff too.

Fantastic experience: The staff are very nice and friendly and the office is always clean and well-maintained, which adds to the overall positive experience I would 100 percent recommend

Fantastic experience: Staff are lovely, even if it’s busy in there they clear every doubt you have with patience.

Fantastic experience: Very good dentist and the receptionist Eva was very helpful and held a really good conversation with me :)

Positive experience: Our dentist Claire always makes it a really positive experience for my children. Get profession service

Fantastic experience: Great dentist, all staff are friendly

Fantastic experience: The staff were professional snd caring. Everyone from the receptionist to the Hygienist was friendly and made me feel valued as a patient. I appreciated how smoothly the entire visit went.

Fantastic experience: Extremely outstanding satisfactory performance. I am truly overwhelmed with their optimal services and heart winning gestures and true generosity towards customers expectations. Keep it up

Fantastic experience: Very nice practice with lovely staff, would highly recommend

Fantastic experience: The staff at South Cliff Dentist are exceptional. The friendly receptionists and the overall welcoming atmosphere made my visit a positive one.

Fantastic experience: I highly recommend South Cliff Dentist. My experience was excellent, starting with the warm and efficient welcome from the reception staff.

Fantastic experience: Thats amazing. Good environment, friendly staff.

Positive experience: Friendly and helpful staff, the dentist is a little stern but is very professional it clear he wants me to look after my teeth which is what you want in a dentist

Fantastic experience: My experience with South Cliff Dental is wonderful, this is our first visit, caring staffs and.doctors, I'm satisfied with their treatment.

Fantastic experience: I had a great experience at South Cliff Dental Group when my wisdom tooth was really hurting. The team was super friendly and made me feel comfortable right away. They quickly diagnosed the issue and took care of it with such skill and care. I was really impressed with how professional and attentive they were throughout the whole process. I definitely recommend them if you're having any dental issues!

Fantastic experience: The staff were very friendly and efficient but require more equipment to support their job.

Fantastic experience: I had a wonderful experience at South Cliff Dental Group in Shirley. From the moment I arrived, the staff were friendly and made me feel very comfortable. Asma, the receptionist, was especially helpfulshe was welcoming, efficient, and made sure everything ran smoothly. The waiting time was minimal, and my dentist was thorough, professional, and took the time to explain everything clearly. I felt well taken care of throughout my appointment. The office was clean and modern, which added to the overall positive experience. I would highly recommend this practice to anyone looking for reliable and friendly dental care

Fantastic experience: Good experience and the staff is very helpful. Must visit once.

Fantastic experience: I can say, unequivocally, that the team at South Cliff Dental Group have provided a service that was above and beyond my expectations. The receptionist team are incredibly warm and accommodating. The dentists at the practice pay great attention to detail and work tirelessly to ensure the dental care you receive will exceed your expectations. I wholeheartedly recommend the practice to anyone looking for routine dental care, as well as inquiries into more specialist services. Hats off, team!

Positive experience: I recently visited South Cliff Dental Group, and I must say, it was an excellent experience from start to finish. The clinic has a warm and welcoming atmosphere, with a clean and modern design that immediately puts you at ease. The staff is incredibly friendly and professional, ensuring that every patient feels comfortable. The dentists are highly skilled and take the time to explain procedures thoroughly, answering any questions with patience and expertise. Whether it's a routine check-up, cleaning, or a more complex procedure, they handle everything with precision and care. One thing that stood out to me was their use of advanced technology for diagnostics and treatments, which made the entire process smooth and efficient. The appointment scheduling was also hassle-free, with minimal waiting time. Overall, South Cliff Dental Group provides top-quality dental care with a patient-first approach. I highly recommend them to anyone looking for a reliable and professional dental clinic!

Fantastic experience: Excellent care, exceptionally patient, very professional, helpful and kind.

Fantastic experience: This clinic is good! The team is welcoming, and the medical care is excellent. They make sure patients feel heard and cared for. I appreciate the high level of professionalism and efficiency!

Fantastic experience: I recently visited South Cliff Dentist, and I couldn't be happier with my experience! From the moment I walked in, the staff was incredibly welcoming and professional. The office is modern, clean, and equipped with the latest technology, which made me feel confident in the care I was receiving. The procedure was quick and virtually painless, and I was impressed by the level of skill and attention to detail. The hygienists and support staff are equally wonderful, ensuring that I was comfortable throughout my visit. They also provided excellent aftercare advice, which helped my recovery process immensely I highly recommend South Cliff Dentist to anyone looking for top-notch dental care. They truly go above and beyond to ensure their patients are satisfied. Five stars all the way!

Positive experience: Booked in for NHS treatment over the phone for the following day. Did not receive a confirmation text which I thought strange. On arrival i was told i was a week early but they found space for me in the end. I’d have rathered they not approach the situation as if I were mistaken. Perhaps they didn’t have the space as they thought, perhaps they lost my number I don’t know but don’t accuse me Of being wrong when you said ‘see you tomorrow’ at the end of the phone call. Thanks.

Fantastic experience: Firstly Excellent staff and very good at listening the problem, went for a general checkup, I was assisted by Mounika, very good at assisting, cleared all my doubts and the treatment was great. Best staff and and great assistance

Fantastic experience: Everyone is very nice , my teeth have never felt better ✨

Fantastic experience: I had a great experience at this clinic. The staff is professional, and the dentists are highly skilled. The receptionists are very friendly and always ready to help, making the whole visit smooth and comfortable. Highly recommend!

Fantastic experience: I love the clinic.. the therapist was so professional.. and the staff was very helpful receptionist and everyone... great experience overall .. i must recommend all

Fantastic experience: I can’t recommend South Cliff Dentist enough! From the moment I walked in, the staff made me feel very comfortable. The receptionists were friendly and welcoming, ensuring a smooth check-in process. The office is spotless, modern, and comfortable, which added to the overall relaxing experience. The dental team is professional, thorough, and truly cares about their patients. I left feeling confident about my oral health and truly appreciated the personalized care I received. I’ll definitely be returning and recommend them to anyone looking for an excellent dentist!

Fantastic experience: This Clinic provided an excellent experience for me. It was my first visit here, and they were quite nice and helpful. I'd want to thank the receptionist, Ms. Asma, and the dental therapists, Ms. Clare and Mr. Vignesh, who patiently answered all of my questions and concerns. I will make sure to recommend you to my friends and relatives.

Fantastic experience: Fantastic experience! Vignesh my dental therapist was kind, professional, and made me feel at ease. Highly recommended

Fantastic experience: Great experience! Clare , my dental therapist took the time to answer all my questions and made me feel comfortable

Positive experience: Saw Dentist Binu, very good and very honest, compared to other dental surgeries where they try and sell you heaps of services. Thank you.

Fantastic experience: I had a great experience here, the staff is highly professional, compassionate and very attentive

Fantastic experience: I had an exceptional experience here and a huge part of that was the staff

Fantastic experience: The practice is amazing, The clinicians are very professional and at the same time sweet with kids, receptionists Asma and Surriya both are excellent with their work.

Fantastic experience: I recently had fillings done from this dental clinic, i must say it was the best experience i have had at the dentist. The staff and receptionists were very kind and polite and told me how the procedure would go and how i can deal with any concerns or issues if i needed too. The dentist was also very friendly and professional.

Fantastic experience: Dentists and therapists are doing great job, receptionists were very kind towards me during the visit, overall loved the experience .

Negative experience: Very rude dentist,do not care about nhs patients needs,dentist is never in either,I have not been treated once in 1 year of being a patient

Fantastic experience: I had a good experience at south cliff dental group, the staff was friendly and helpful

Fantastic experience: The staff was friendly and the service was comfortable. Great experience!"

Negative experience: This dentist surgery hasn’t even got a dentist. It is absolutely terrible. I went there with a bad tooth they said I needed antibiotics they had no one there to give me a prescription. Let me go for six months ended up losing my tooth thanks a lot I will never use them again.

Negative experience: Sadly, this is the worst practice I’ve ever used. The work I’ve had done has been of a poor standard. It all seems very disorganised and unprofessional. The last straw for me was finding out this is a practice that doesn’t have a dentist qualified to perform a root canal treatment. I have deregistered and gone elsewhere.

Fantastic experience: Lovely dentists!! Signed up and had first visit today. They were extremely helpful and understanding. I've recommended these to a few friends, who've now booked appointments!! I'm impressed so far!!

Negative experience: Very rude dentist and dental therapists. Very nagging and don’t listen to my needs and wants. Also they do not explain what I need clearly then start complaining next session. Also receptionist booked my appointment on the wrong day when I specifically said next week. As an NHS patient it is hard for me to find another practice to treat my teeth quickly so I unfortunately have to keep going back.

Fantastic experience: Amazing experience at the practice, receptionist was very helpful and patient with me

Fantastic experience: I had an outstanding experience at South Cliff Dental Group in Shirley. Dr. Vignesh provided exceptional care, demonstrating great expertise and making me feel at ease throughout the entire process. The positive environment created by the team truly stands out. A special mention to Receptionist Mona, who was incredibly welcoming and efficient, ensuring a smooth visit from start to finish. The best dental service I’ve received—highly recommend this team for their professionalism and friendly approach

Fantastic experience: Went there for a check up for me and my little one, the stuff is incredibly nice and patient with children. The therapist treated the child really nicely that the little one wasn’t really feeling nervous while check up. Highly recommended. The Nurses are polite and caring. Q

Negative experience: Absolute shambles of a dentist,rubbish at giving out appointments,rude,make you wait past your appointment time.Dentist I saw was rude,told me my tooth could be saved at an extortionate cost which wasn’t true as it was so badly decayed I’ve sinced had it removed at another local dentist privately.My advice seek out somewhere anywhere but this place.Total amateurs.

Fantastic experience: I had a fantastic experience at South Cliff Dental Group. Dentist’s was highly professional, gentle and considerate during the entire treatment. They made sure I felt at ease and kept me informed throughout the process. The clinic's state-of-the-art equipment and modern facilities further enhanced the overall experience. I wholeheartedly recommend South Cliff Dental Group for their exceptional dental services and personalized care

Fantastic experience: Lovely customer service received from Ella at the front desk, very helpful and informed lady.

Fantastic experience: I had a great experience today . Amazing staff made me feel very welcome especially the to lovely receptionists .

Fantastic experience: The whole practice is so friendly & puts you at ease which is always a good thing when visiting the dentist. Have found their service to be of the very highest quality & at a cost appropriate. Would highly recommend it.

Fantastic experience: Hey this is nice place for any kind of teeth treatment. I went there yesterday for my treatment Staff was really friendly also doctors are very friendly. Thank you guys

Fantastic experience: I visited South Cliff Dental today for my regular checkup. It’s easy to book appointments and clear instructions were explained about the scans and suggestions. Definitely I’m happy with the treatment offered to me

Positive experience: This appointment was much better than any we have had in the last 4 years.

Fantastic experience: Two sweet ladies give me good attention… I am happy with the service and I will go again definitely

Fantastic experience: Nice customer service delivery from lady Ella at the front desk. Good team spirit observed.

Fantastic experience: I recently visited South Cliff Dentist, and I couldn't be happier with my experience! From the moment I walked in, the staff was incredibly welcoming and professional. The office is modern, clean, and equipped with the latest technology, which made me feel confident in the care I was receiving. I highly recommend South Cliff Dentist to anyone looking for top-notch dental care. They truly go above and beyond to ensure their patients are satisfied. Five stars all the way!

Fantastic experience: I'm so grateful this dentist put me on their books. I had struggled to find a dentist before now. The receptionists here are kind, patient and helpful. The dentist I saw was professional, confident and efficient.

Fantastic experience: We have been going here for years. Staff are lovely and friendly who try to make you feel as comfortable as possible, clean environment, excellent management and first class care. We can highly recommend them and thank you :)

Negative experience: Urgent dental care turned nightmare: 2-hour wait, rude dentist who refused treatment twice, claiming I didn't "deserve" urgent care. Avoid this place!

Fantastic experience: There is a very good change happening here. The receptionists and dentists are very efficient and willing to help. My Mother-in-law had a urgent treatment in another day after registeration. Would recommend it to patients who need a quick and warm welcome and treatment.

Negative experience: I wanted register for check up but the guy asked me book check up date first and keep asked check up date without register. I think they are not NHS dentist. They just looking for money from patients.

Negative experience: After 3 hours and 32 minutes on the phone I gave up at 6.10pm as they are now closed. This is unacceptable. Just put a message on saying you’re unable to take calls if you have to as it would be better than waiting until you close. Also, for basic queries such as cancelling an appointment, why can’t this be done over email/sms/ web form?? It’s 2024. Oh, and when you call out of opening hours it says you can leave a message by pressing 1, then tells you it’s not available. This has nothing to do with the state of the NHS, this is general common sense and a basic level of customer service.

Negative experience: A bunch of scammers - they'll upsell you private treatment which is actually covered by the NHS and not tell you, and when you email their "head office" (which doesn't seem to be their head office seems to just be their reception) to complain about what they're doing you'll get a petty phone call from the rude receptionist which every single review on here complains about Context: I missed a hygienist appointment, which I didn't know was a private appointment, was informed I would have to pay the full charge again (£70) for another appointment, at no point did they actually tell me when booking the appointment that a. it was private and b. I would be charged again in full if I missed it (something the receptionist and manager both say is impossible they inform every single patient ever), they also didn't inform me that actually scaling is covered by the NHS and so I never actually needed to pay that £70 for a private appointment it should've been covered by a Band 1 (or 2 if the build up is really bad). The receptionist called me after I sent a complaint email in to "head office" (aka her inbox I would guess), and during the very petty conversation she exclaimed "then WHY did you pay the £70 if you knew it was covered by the NHS", and the reason why is because I didn't know about it when I booked that appointment, as the professional in this area she should've informed me rather than scam me out of £70 for a private appointment I did NOT need. Heed the warnings of all the reviews here, don't bother even trying this place even if it's the last place in the city that you can get an appointment.

Fantastic experience: Excellent service and friendly staff! My dental procedure was quick and painless, and the clinic's environment was very comfortable.

Fantastic experience: Just had first appointment here. Staff couldn’t have been nicer from the friendly receptionist to Christoph the dentist and his assistant (spelling may not be correct!). Thank you so much for your attention today and giving me an urgent filling. Very much appreciated.

Negative experience: When to sign up as was taking on NHS, no one at reception had to cough to get someone attention. Young reception was more concerned about drawing little hearts on her note pad not very friendly no customer service and apparently the dentist cannot remove teeth or prescribed medication. Not open at weekends. And your be lucky to get them to answer the phone . Wouldn't even look at my neighbours broken tooth.

Negative experience: Pick up the phone!!!! Trying to cancel and rearrange an appointment....no one answers. Even tried pressing 1 for private patients, nope! Still kept waiting. How they remain in practice is beyond me.

Negative experience: Never answer the phone. Rude receptionists. Appointment cancellation last minutes on regular basis. Don’t recommend.

Negative experience: Not sure why this practice shows up with 2 different names on google searches, but here I am with my review on both, just in case someone gets on this page, instead of the one with mostly negative reviews. Please read below: Normal human being here, trying to cancel an appointment. Called the dentist and I was number 6 in the queue. After saving 6 people from a fire and 2 from drowning, I got to number 1 in the queue. Done a heart surgery and managed to clean my upstairs bathroom too, but the receptionist still hasn’t managed to get to the phone. Currently waiting for 2hrs and 30minutes. I’ll get in the car and drive there, so I can take my own call and cancel my appointment. Good luck to the person that is number 2 in the queue after me. Update number 1: waiting time 2:55minutes and I have been magically demoted from number 1 to number 3. Update number 2: waiting time 3:40minutes, decided my patience is not what it used to be and hang up. Attempted to call again and I am back to number 6 in the queue. I am genuinely worried that the place is burning down and I am here, getting slightly annoyed they don’t answer the phone. Update number 3: popped in today to have a chat. The receptionist was visibly upset about the phone situation from yesterday. She seemed overwhelmed and frustrated, regardless of how much I explained I am not having a go at her or blame her for it. She asked the manager to come and have a chat. He was very apologetic, polite and helpful. Message to management: please look out for your employees! They sign up to do a job, but in this kind of environment, this can quickly escalate and become overwhelming. Check in with them, ensure you have enough staff, so the job is at least bearable, if not enjoyable.

Fantastic experience: I have a real fear of the dentist. This one made me feel so at ease. My initial appointment was with the nurse for xrays....she was lovely. Today I had an appointment with the hygienist. He was brilliant and extremely thorough and detailed. No pain and my teeth feel fantastic. The reception team are friendly and kind. I didn't wait long for an appointment either. 100% recommended. Thanks

Negative experience: Terrible practice , very rude dentist ,started treatment in February 2023 ,had a check up.paid full amount for treatment, made appointment for level 2 nhs treatment, which i part paid part of ,dentist didn't do anything, he referred me to hospital for x rays ,weeks later agreed to have multiple teeth removed in hospital, 5 months later teeth removed by hospital, still nil treatment from dentist, managed to get 1st appointment for new dentures November2023,took impressions 2nd appointment about a week after they didn't have my impressions back from lab , so sent me home without treatment,1 days pay lost. 3rdappointment demanded full payment over £300 for NHS treatment upfront ,even though I had several appointments until treatment was completed and was told previously I could pay each appointment until completion,sent home without treatment another day's pay lost I have decided to go private .

Negative experience: This review concerns the practice in Portland St Southampton. This is by a long way the worst dental practice I have ever been too. I felt so unwelcome they make you feel like you’re giving them hassle just by being there because they are “so busy”. Safe to say I wont ever be returning. Absolutely dreadful place.

Negative experience: Phoned twice, answer phone states they open at 8, but they don't actually start answering the phone until 9. I waited 15 mins in the queue, got to position 1 and was cut off, tried again, waiting 18 mins and cut off again. Terrible!

Negative experience: Always cancel their appointments on the day, never answer their phones. Steer clear, don't listen to the fake good reviews which they clearly wrote!! Finally got through to them after 40+ minutes and the woman at reception hung up on me