Quality Dental Fulham
Information about Quality Dental Fulham
Opening hours
- sunday: (closed)
- monday: 9h-17:30
- tuesday: 9h-19h
- wednesday: 9h-19h
- thursday: 9h-19h
- friday: 9h-17:30
- saturday: 9h-13h
Our comment from Top Dentistas about Quality Dental Fulham:
Quality Dental Fulham is a highly regarded dental practice known for its excellent service and friendly staff. Patients consistently express their satisfaction with the care they receive. Here are some highlights:
- Warm and Welcoming Environment: Many patients appreciate the friendly reception team and the welcoming atmosphere that makes each visit comfortable.
- Professional and Caring Dentists: The dentists at Quality Dental Fulham, including Dr. Tania and Dr. Yasmin Clayton, are praised for their professionalism, gentle approach, and ability to make nervous patients feel at ease. They take the time to explain procedures thoroughly, providing reassurance and clear advice.
- Quality of Treatment: Numerous reviews highlight the high standard of dental care, from routine check-ups to more complex procedures. Patients often feel that their dental health improves significantly after treatment.
- Efficient Appointments: Many patients note the efficient scheduling and management of appointments, allowing them to receive care without long wait times.
- Excellent Hygiene Services: The hygiene team, especially hygienists like Priscilla and Barbara, are noted for their gentle touch and ability to put anxious patients at ease while providing thorough care.
Overall, Quality Dental Fulham is a dental practice that prioritizes patient comfort and high-quality service, making it a recommended choice for anyone seeking dental care.
Services and Treatments
Quality Dental Fulham: Reviews
Fantastic experience: Amazing service lovely people that run it always feel welcome. Dental work was amazing bye.tatjana I am 53 and she is the best dentist I’ve ever used
Dear Stephen,
Thank you so much for your lovely feedback! We’re absolutely thrilled to hear that you always feel welcome and that your dental experience has been so positive. It’s truly an honor to be considered the best dentist you’ve ever had, and we’ll make sure to pass your kind words along to the team.
We look forward to continuing to take care of you – you’re always in great hands with us!
Negative experience: When I was sitting in waiting room, a patient was complaining about a dentist. His problem was not solved and he left unhappy. I had been referred from another practice to have an OPG done . Twice they took me in and the machine didn’t work, third time it was done , I saw my OPG, it wasn’t as clear as I was expecting. By the way I am a retired dentist.
Fantastic experience: Best dental practice in Fulham and very very caring for their clients. Dr Tania been our dentist for over 15 years. Hygienist outstanding as well. Best dental practice in Fulham.
Dear Patient, Thank you so much for your incredibly kind words and positive review! I'm thrilled to hear that you were happy with your last appointment. Your satisfaction and well-being are always our top priorities, and it's wonderful to know that we've met your expectations.
Fantastic experience: I had an urgent root canal treatment at Quality Dental Fulham, and I was truly impressed by the care I received. Dr. Hassan Huseyin and the nurses were absolutely dedicated and provided high-quality treatment from start to finish. They were friendly, on time, and made the whole process as comfortable as possible. I would absolutely recommend this practice to anyone looking for professional and caring dental service.
Fantastic experience: My experience was fantastic the dentist was excellent. I was given good advice regarding my teeth and gums.
Hi Maureen, we really appreciate your positive review! We look forward to seeing you again. Kind Regards, Craig, Operations Manager
Fantastic experience: Very caring and professional First class treatment again yesterday
Dear Peter,
Thank you so much for your incredibly kind words and positive review! I'm thrilled to hear that you were happy with your last appointment. Your satisfaction and well-being are always our top priorities, and it's wonderful to know that we've met your expectations.
Positive experience: I’ve been a patient at Quality Dental of Fulham for many years, during which I’ve seen a few different Hygienists which are very good at their job, and dental surgeons . I’m now with my third dental surgeon (Tatiana) , whom I’ve been seeing for the past seven to nine years now, and she’s been excellent. I feel confident and comfortable in her care. As someone who is dentist-phobic, I truly appreciate her patient and understanding approach. She always gives me clear, sound advice without any pressure, and allows me the time I need to feel at ease. The staff at the practice are also wonderful—always welcoming, calm, and helpful. From the warm greetings at reception to the attentive care throughout, I’ve always felt well looked after. I genuinely value my dentist and the entire team at Quality Dental of Fulham.
Thank you so much for your 4-star review! We’re happy to hear that your visit went well. If there’s anything we could do to make your experience even better next time, we’d love to hear your thoughts.
Looking forward to seeing you again soon!
Fantastic experience: Dr Shane seen to on time no waiting all ok ,Excellent
Thank you so much for your feedback! We hope you have a great day!
Fantastic experience: My experience at Quality Dental Fulham was exceptionally positive from start to finish. The clinic is incredibly clean and runs with remarkable efficiency, which truly makes every visit stress-free. Both the dentists and hygienists are outstanding. They are incredibly clear in their explanations, taking the time to offer valuable suggestions for maintaining oral health. Their helpfulness truly exceeded my expectations. The reception team is consistently kind, professional, and always manages to find suitable appointments that fit my schedule, which is incredibly appreciated. I highly recommend Quality Dental Fulham for anyone seeking top-tier dental care. Thank you to the entire team for such a consistently positive experience!
Thank you so much for your incredibly kind words and positive review! I'm thrilled to hear that you were happy with your last appointment. Your satisfaction and well-being are always our top priorities, and it's wonderful to know that we've met your expectations.
Fantastic experience: Dr Pastel is the best dentist He is very gentle and caring and very polite All my family said the same. He does excellent job ever since I am with him i have no problem with my tooth. Thank you Dr Patel. Blessings
We are glad we could help! If you have any further questions, please give us a call. We're always happy to help!
Fantastic experience: A very useful appointment when I could discuss my options for the need for further treatment. Will be returning in September for a further consultation.
I want to extend my sincere thanks for your positive review of your recent appointment. We greatly appreciate your feedback and are pleased to hear about your satisfactory experience.
Fantastic experience: Very pleased with this dentist. Yasmin was very calming. I highly recommend
Dear Debbie,
Thank you so much for your lovely review! We're really pleased to hear you had such a positive experience. Dr Yasmin will be so glad to know she helped you feel at ease. We really appreciate the recommendation and look forward to seeing you again soon.
Fantastic experience: Hi, I have been attending this young lady for dental hygiene for many years at Quality Dental, Fulham. I was very pleased regarding my appointment today with this very pleasant dental hygienist. She is very professional and communicative in her work. She also had a nice manner and was very eager to answer any questions I had about dental care.
Dear Eamonn,
Thank you so much for your incredibly kind words and positive review! I'm thrilled to hear that you were happy with your last appointment. Your satisfaction and well-being are always our top priorities, and it's wonderful to know that we've met your expectations.
Fantastic experience: Priscilla is the new Hygienist. I was a bit scared my session might hurt as I have Fibromyalgia. I could not have been more mistaken, she completely understood, applied numbing gel and was exceptionally delicate and gentle - I almost fell asleep. She is so lovely as well that I’ve booked to have the “full gum cleaning” experience in a couple of weeks, when she’ll use a combination of numbing gel and injection. I’m so happy and thrilled she’s joined the Team!
We are very happy to have provided you with such a positive experience!
We look forward to your next visit! Take care!
Fantastic experience: Hello thank you for your unique treatment
Dear Joseph,
thank you so much for your lovely message. We're really pleased to hear you appreciated the treatment – we always aim to offer care that feels personal and genuine. Hope to see you again soon!
Fantastic experience: Top Dentist Always very professional and top work
Dear Chris,
Your positive review made our day! We're thrilled that you had a great experience at your last appointment.
Fantastic experience: Been going to this place for a long time and the service is excellent and also they give you good advise on looking after your teeth.
Dear Patient, thank you for your kind review. We thank you for feedback regarding our staff and I will be pleased to pass on your kind comments. We are pleased that you found confidence in our treatment and that it was what you were looking for.
Fantastic experience: Usually hate going to the Dentist however Priscilla is the best hygienist I’ve ever had. Very gentle, thorough and efficient but also takes the time to talk you through everything and gives great, user friendly advice! Will defiantly book to see her again! Thank you
Dear Badriya,
Thank you so much for your lovely feedback! We're really glad to hear that Priscilla helped make your visit such a comfortable one, she's fantastic at what she does and will be chuffed to hear your kind words. Looking forward to welcoming you back soon!
Fantastic experience: I was happy to see new hygienist and she was very good one. Happy to go back there in 6 months
Dear Rumen,
Thank you so much for your kind words! We're really glad to hear you had a great experience with our new hygienist. It’s lovely to know you felt well looked after – we’ll look forward to seeing you again in six months
Fantastic experience: Quality Dental Fulham gave me outstanding dental care there staff are so professional I would recommend them to anyone seeking dental care. Philip Nicola
We are very happy to have provided you with such a positive experience!
We look forward to your next visit! Take care!
Fantastic experience: It does what it says in the name. My dentist is a perfect angel
Dear Bryan,
What a lovely message – thank you! We're so glad you're happy with your care, and we'll definitely pass your kind words on to your 'perfect angel' of a dentist. It really means a lot to hear that we’re living up to our name!
Fantastic experience: Staff were friendly, I felt relaxed, very professional.
Dear Anne,
Thanks so much for your lovely review! We’re really glad to hear you felt relaxed and well looked after – that’s exactly what we hope for every visit. The team will be so pleased to hear your kind words. Looking forward to seeing you again soon!
Fantastic experience: The care I have at this dental surgery, from Dr Tatiana Kovacevic, is beyond compare. She is highly professional, kind and caring, reassuring and “simply the best”!
Good Morning.
I wanted to express my sincere gratitude for your positive review of your recent appointment. Your feedback is invaluable to us, and we're delighted that you had a satisfactory experience
Negative experience: My appointments keep being cancelled last minute due to the dentist wanting to leave early, haven’t been seen by the dentist or hygienist in over a year due to this even though I am supposed to be having 6 monthly checks. They are happy to take payment but do not follow through with service. There is no practitioner - patient care. Furthermore I had to reschedule as I had a viral infection, which they do not allow to come in anyway due to protocol and a week later I was told I’ve been kicked off their NHS list. I am appalled at the service from this dentist. I stayed due to Barbara the hygienist who was excellent however sadly she has left so I would NOT recommend this dentist.
Dear Pavandeep,
We’re really sorry to hear about your experience and completely understand your frustration. We know how important regular care is, and it’s clear we didn’t meet your expectations this time. We truly regret the inconvenience and upset caused. If you're open to it, we'd really appreciate the chance to speak with you directly – please contact our practice on 02073850113 or [email protected].
Positive experience: Priscilla is a great hygienist and I will be back to see her again! So much better than previous experiences I have had here. The guy on reception (he’s been there for a few years) is always so lovely and welcoming, it’s always a joy to see him when I arrive! Not a 5 star review over a deposit I paid for Invisalign and never saw again (despite promises I would) despite not going ahead with the treatment.
Dear Maggie,
Thank you so much for your lovely words about Priscilla – we’re so pleased to hear you had such a great experience with her, and we’ll make sure to pass your kind feedback on to our receptionist too. It's always heartening to know the team have made you feel welcome and cared for.
That said, we're really sorry to hear about the issue with your Invisalign deposit – we completely understand your frustration, especially if you were expecting a refund that didn’t come through. We’d really like the chance to look into this properly for you, so please do get in touch with our practice on 02073850113 or [email protected] if you’re happy to.
We do hope to see you again soon, and thank you again for taking the time to share your thoughts.
Fantastic experience: Once again a pleasant experience and very happy with the outcome of my treatment.
Dear Mohamed,
Thanks so much for your lovely feedback! We’re really glad to hear you had another great experience and are happy with your treatment results. It’s always a pleasure to have you with us, and we look forward to seeing you again soon!
Negative experience: I recently had a hygiene appointment, and unfortunately, it was quite disappointing. During the procedure, water kept spilling over my face. When I asked the hygienist to be more careful, she responded dismissively, saying, “It needs water for doing hygiene!”—which I found quite rude. She even suggested that I should book another hygienist if I wasn’t happy with her attitude. To make things worse, the session lasted only 30 minutes, whereas my previous experiences with hygiene treatments at the same clinic have always been around an hour. Overall, it felt rushed and unprofessional. I wouldn’t recommend this place based on my experience.
Dear PoWai,
Thank you for sharing your feedback with us. We’re really sorry to hear that your recent hygiene appointment didn’t meet your expectations. We completely understand how frustrating it must have been to feel uncomfortable with the water spilling over your face, and we truly regret that this happened.
We also apologise if the hygienist's response felt dismissive – that’s certainly not the experience we aim to provide. We’ll be addressing this with the team to ensure that all patients feel heard and respected.
Regarding the appointment length, hygiene sessions are generally 30 minutes, but we appreciate that your previous experiences may have been different. We’ll make sure to review this and ensure everything is clear for future visits.
If you’d like to discuss this further, please do feel free to get in touch with our practice manager on 02073850113 or [email protected]. We hope to have the chance to improve your experience next time.
Fantastic experience: The staff is very friendly and helpful. The behaviour is outstanding . Their work style is unique and very professional. Thank you.
Dear Sharafat,
Thank you so much for your lovely feedback! We’re really pleased to hear that you found our team friendly, helpful, and professional. It’s great to know our efforts to provide excellent care are being noticed. We really appreciate your kind words and look forward to seeing you again soon!
Fantastic experience: Always pleasant experience, understanding, keeping me highly informed and helping when needed is first class service
Dear Erzebet,
Thank you so much for your lovely feedback! We’re so pleased to hear you’ve had a great experience with us each time. Keeping you informed and offering support when needed is really important to us, so it’s wonderful to know you feel well looked after. We really appreciate your kind words and look forward to seeing you again soon!
Fantastic experience: Had filling done, it was pain free and done in no time without injection ❤️
Dear Odette,
Thank you for your lovely review! I'm so pleased to hear that your filling was quick and pain-free. We always strive to make treatment as comfortable as possible, so it’s great to know you had a positive experience. If you ever need anything, we’re here to help.
Kind regards,
Oktawia Rusinska
Practice Manager
Fantastic experience: A truly great dental practice, with well qualified & trained staff, who are also very pleasant & polite at all times ! I fully recommend their services to all prospective patients !
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Fantastic experience: This is my second hygienist visit and as I mentioned on my first visit, I’m impressed with Jathan (Principal) and Aaishah (Hygienist). Again Aaishah is very professional and provided good advice. It makes my previous dentist look amateurish. Aaishah’s work feels like she’s done something and the same can’t be said with my previous one. I hate to be negative but I can just appreciate how good these people are.
Dear Roger,
Thank you so much for sharing your wonderful feedback! We're absolutely delighted to hear that we could help bring relief after the challenges you experienced with your previous filling and hygiene treatments. It’s great to know that our team's care and expertise made such a noticeable difference for you. We genuinely strive to provide the highest quality of service, and it means a lot to us that you felt the care and attention you deserved.
We truly appreciate your kind words, and we’re grateful for your recommendation. We look forward to welcoming any new patients you send our way.
Fantastic experience: Yasmin and the reception staff were really lovely!! Can’t thank Yasmin enough for being so kind and reassuring!
Dear Eva,
Thank you so much for your lovely feedback! We're so pleased to hear that Dr. Yasmin and the reception team made you feel welcome and reassured. We’ll be sure to pass on your thanks to Dr. Yasmin – she’ll be really happy to know she helped. We look forward to seeing you again soon!
Kind regards,
Oktawia Rusinska
Practice Manager
Fantastic experience: Barbara was a very professional Hygienist, advising me on what I need to do better, praising me for what I was doing right, and answering all my questions. Highly recommended.
Thank you so much for your lovely feedback! We're so pleased to hear that Barbara made you feel comfortable and gave you great advice. It's fantastic that she could guide you while also recognising the things you’re doing well. We really appreciate your recommendation and look forward to welcoming you back soon!
Kind Regards,
Oktawia Rusinska
Practice Manager
Positive experience: Great atmosphere, welcoming staff and friendly professionals
Dear Serai,
Thank you so much for your lovely feedback! We’re really pleased to hear you enjoyed the atmosphere and found our team so welcoming and friendly. We always aim to make every visit a positive experience, and it's great to know we’re achieving that!
Fantastic experience: The dental receptionist was welcoming and professional, making me feel comfortable right from the start. They efficiently managed my appointment, explained the necessary steps, and answered all my questions with a friendly attitude. Their attention to detail and warm demeanour added to the overall positive experience. I was then warmly welcomed by the Hygienist & Dentist, was thoroughly informed about the procedure and had all of my questions were answered. I truly appreciate the attention and advice provided. The level of care and professionalism was exceptional! Highly recommend Quality Dental. You have a great Team
Dear Kreyola,
Thank you so much for your kind words! We’re really pleased to hear that you had such a positive experience with us. It’s great to know that from the moment you arrived, our receptionist, hygienist, and dentist made you feel comfortable and well-informed. We truly appreciate your feedback on the care and professionalism you received. Your recommendation means a lot to us – thank you for taking the time to share it!
Positive experience: Lovely and helpful receptionist. Excellent professional service by dentist. I recommend anytime.
Dear Divelia,
Thank you so much for your kind words! We’re delighted to hear that you had a great experience with both our receptionist and dentist. It’s wonderful to know you felt well looked after. We really appreciate your recommendation and look forward to welcoming you back whenever you need us!
Fantastic experience: The receptionist ted is so friendly and helpful easy to talk to the place clean and my dentist is one of a kind she great
Dear Danielle,
Thank you so much for your kind words! We're delighted to hear that Ted made you feel so welcome and that you had a great experience with us. It’s also lovely to know you found the practice clean and your dentist made such a positive impression. We truly appreciate your feedback and look forward to seeing you again soon!
Fantastic experience: I had a lovely experience at Quality Dental today. The gentleman on reception was so polite and inviting. My appointment with Yasmin was very thorough and she listened to all my concerns and helped address them. She was very warm and friendly, and made me feel at ease. Thank you.
Dear Sarah,
Thank you so much for your lovely feedback! We're so glad to hear you had a great experience with us. It's wonderful to know that our receptionist made you feel welcome and that Dr Yasmin took the time to listen to your concerns and put you at ease. We really appreciate you sharing your thoughts, and we look forward to seeing you again soon!
Fantastic experience: Very friendly receptionist and hygienist, the hygienist Aaishah did a fantastic job and gave me useful advice.
Dear Patient,
Thank you so much for your lovely review! We're so glad to hear that you had a great experience with both our receptionist and Aaishah, our hygienist. It's fantastic to know she did a great job and offered helpful advice. We'll be sure to pass your feedback on to her. We look forward to seeing you again soon!
Negative experience: Service was nice but quality of work was desperately bad . 2 weeks after and my gum has not healed and the dentist left a piece of tooth in the gum . I have contacted them for appointment to rectify it and have not received reply . I cannot speak or eat properly . Disgraceful .
Dear John,
Thank you for your feedback, and we’re truly sorry to hear about your experience. We completely understand how frustrating this must be for you, and we apologise sincerely for the issues you've encountered with your treatment. This is not the standard of care we aim to provide, and we regret that your gum hasn't healed properly. Please do get in touch again on 02073850113 or reception@ fulhamdental.co.uk, and we’ll prioritise resolving this for you as quickly as possible. We appreciate your patience and will do everything we can to put things right.
Fantastic experience: Aysha is the best hygienist! Always adjusting her work to individual's teeth sensitivity.
Dear Patient,
Thank you so much for your lovely feedback! We're so pleased to hear that Aaishah is providing such personalised care and adjusting her work to suit your individual needs. She really is a fantastic hygienist, and we’ll make sure she knows how much you appreciate her. We look forward to welcoming you back soon!
Fantastic experience: Reception staff nice and friendly My dentist is great, understanding of nervousness, talks me through everything..great place
Dear Veronica,
Thank you for your lovely feedback! We’re so glad to hear that our reception team made you feel comfortable and that your dentist took the time to understand your nerves. It’s wonderful to know they talked you through everything and helped you feel at ease. We really appreciate your kind words and look forward to welcoming you back soon!
Fantastic experience: Quality Dental Fulham serves the best dental service and thier work is superb.I am happy and satisfied with thier work.
Dear Nora,
Thank you so much for your kind words! We’re delighted to hear that you're happy with the service and the quality of work at Quality Dental Fulham. It’s wonderful to know that we've met your expectations, and we truly appreciate your positive feedback. We look forward to welcoming you back soon!
Fantastic experience: I HAVE BEEN SERVED BY A YOUNG DENTIST WHO COULD BE DESCRIBED BY ONLY ONE WORD...JENIUS.
Dear Samir,
Thank you for your lovely feedback! We're so pleased to hear that you had such a positive experience with our young dentist. What a fantastic compliment! We're delighted you were happy with the care you received, and we look forward to welcoming you back soon.
Fantastic experience: Dr Yasmin Clayton was very informative and professional. I would recommend this service 100%
Thank you so much for your lovely feedback! We're really pleased to hear that Dr. Yasmin Clayton was informative and professional. Your recommendation means the world to us, and we truly appreciate it. We look forward to welcoming you back soon!
Negative experience: This was a great clinic however has become seriously unreliable. My last two appointments have been cancelled day of with about an hours notice over email. This was despite a text, email and call confirming the appointment the day before. I know people can call in sick but to happen two appointments in a row is beyond frustrating.
Dear Jack,
Thank you for taking the time to share your feedback, and we’re really sorry to hear about the issues you've had with your recent appointments. We completely understand how frustrating this must be, especially after receiving confirmation. This isn’t the standard of service we strive for, and we apologise for the inconvenience caused. We'll look into this to make sure it doesn’t happen again. Please do get in touch with us so we can rearrange your next appointment at a time that suits you. We really appreciate your patience and understanding.
Fantastic experience: Good afternoon, I wish to express my gratitude to Dr Hasan Huseyin for his work on my decaying teeth. He and his team including the front desk were extremely friendly and courteous towards me . I appreciate and thank all of them for work done
Dear Alfred,
Thank you so much for your kind feedback! We’re really pleased to hear that Dr. Hasan Huseyin and the team, including our front desk staff, made you feel welcome and well looked after. It’s great to know you’re happy with the care you received. We truly appreciate your gratitude and will be sure to pass it on to everyone involved. Thanks again!
Fantastic experience: Excellent friendly and professional service, thoroughly recommended them for your dental care.
Thank you so much for your kind words! We're so glad to hear you had a great experience with us. We really appreciate your trust and recommendation—it's always a pleasure to take care of your dental needs. If there's anything you ever need, we're here for you!
Negative experience: Review: 1 star I had a very disappointing experience at Quality Dental Fulham. The manager was extremely rude and unprofessional, making me feel uncomfortable from the moment I walked in. Instead of addressing my questions and concerns politely, they were dismissive and even condescending. The lack of basic courtesy from the management made the whole visit stressful and unpleasant. I’ve never experienced this level of unprofessional behavior in a dental practice before, and it’s clear that customer care is not a priority here. I would not recommend this place to anyone looking for respectful and quality service. There are plenty of other dental practices in the area that treat patients with the respect they deserve. Avoid if you can
Dear Patient,
Thank you for sharing your feedback, and we’re truly sorry to hear about your disappointing experience. This is not the level of service we strive to provide, and we apologise for the rudeness and unprofessional behaviour you encountered. We understand how important it is to feel comfortable and respected during your visit, and we regret that we failed to make you feel this way. Your feedback is really valuable to us, and we will be addressing this issue to ensure it doesn’t happen again. If you'd like to discuss this further, please feel free to get in touch directly on 02073850113 or [email protected]. Thank you again for bringing this to our attention.
Negative experience: **Avoid This Practice – Especially If You're an NHS Patient!** My experience with this dental practice was beyond disappointing. I went in as an NHS patient for a root canal treatment, which unfortunately failed. When I returned for follow-up care, hoping they would address the issue, they refused to take any responsibility, leaving me with a painful and costly problem. To make matters worse, the attitude toward NHS patients was condescending. They seemed to look down on those of us coming in under NHS coverage, and the lack of respect was clear. Despite already paying over £700 for the original treatment, they refused to offer me further help through the NHS, essentially leaving me stranded with a failed procedure and a large bill. I expected better professionalism, accountability, and empathy from a healthcare provider. If you're considering this practice, especially as an NHS patient, I’d strongly recommend looking elsewhere for care from a clinic that treats its patients with respect and stands behind its work.
Thank you for taking the time to share your feedback, and we're really sorry to hear about your disappointing experience. We completely understand how frustrating it must be to face this situation, especially after paying for treatment and not receiving the support you expected. We apologise for any lack of respect or professionalism you felt, particularly as an NHS patient. This certainly isn't the standard of care we strive for. Please do contact us directly on 02073850113 or [email protected] so we can look into your case further and try to find a way to resolve this for you. We genuinely appreciate your feedback and will take it on board to improve our services.
Negative experience: I will no longer be attending this practice. I had booked a hygienist appointment and paid upfront for the cost in full. Less than 24 hours before I was due to attend the appointment, I received a call from the practice asking if they could reschedule it due to unforeseen circumstances with their hygienist. I agreed and as a result had to wait a further week to find a convenient time to attend the appointment. When the day of the rescheduled appointment came, I unfortunately woke up feeling unwell. I contacted the practice to move the appointment as I did not want to risk making their staff ill or myself worse. Despite having themselves rescheduled my original appointment with less than 24 hours' notice the previous week, they refused to extend me the same courtesy and consequently I missed the appointment and lost the £80 spent on it. I will not be spending any further money with a practice who applies a "one rule for themselves and another for their customers" policy. Really disappointing.
Dear Kelly,
Thank you for sharing your feedback, and we're really sorry to hear about the frustration you've experienced. We completely understand how disappointing it must have been, especially after your original appointment was rescheduled. We apologise for not offering the same flexibility when you needed to move your appointment due to feeling unwell. This certainly isn’t the standard of service we aim to provide, and we’ll be taking your comments on board to make sure this doesn’t happen again. We’re genuinely sorry that we've lost your trust, and we really appreciate you bringing this to our attention. If you'd like to discuss this further, please feel free to get in touch with us directly.
Fantastic experience: Good welcoming people with Professional dentist doctor Hassan and assistant
Dear Patient,
Thank you so much for your lovely feedback! We're so happy to hear that you felt welcomed and well cared for during your visit. Dr. Hassan and the team always aim to create a comfortable, professional environment, and it’s wonderful to know that it made such a positive impression on you. We truly appreciate your trust and kind words. We look forward to seeing you again soon!
Fantastic experience: A bright friendly practice. Staff were very helpful as was the dentist, Shane. I am quite nervous at the dentist but he explained all my treatment clearly and gave me options. I would highly recommend.
Dear Nicola,
I want to extend my sincere thanks for your positive review of your recent appointment. We greatly appreciate your feedback and are pleased to hear about your satisfactory experience.
Fantastic experience: The highenist that cleaned my teeth, was very kind an gentle. I will return. Didn't have to wait long for appointment either. I use to go to NHS on north end road, but tryed this one an it's much much better. Barbara is very kind an patient, price is very reasonable.
Dear Patient, thank you for your kind review. We thank you for feedback regarding our staff and I will be pleased to pass on your kind comments. We are pleased that you found confidence in our treatment and that it was what you were looking for.
Fantastic experience: Its my first time they are so kind and lovely
Dear Patient,
I want to extend my sincere thanks for your positive review of your recent appointment. We greatly appreciate your feedback and are pleased to hear about your satisfactory experience.
Fantastic experience: I’m having a good experience with Dr Hasan so far . I am nearly to finish my root canal and crown treatment and I am very happy about it . Thanks to everyone over there including his Assistant Fares.
Dear Patient, thank you for your kind review. We thank you for feedback regarding our staff and I will be pleased to pass on your kind comments. We are pleased that you found confidence in our treatment and that it was what you were looking for.
Fantastic experience: The best dental practice that I experience in last 30 years in London Dr Tanja is great doctor very kind very thoughtful and extremely good I am very happy that I have a Dr Tanja for my dentist the rest of the staff is brilliant very kind and understanding
Hi Maida, thank you so much for your positive comments about Quality Dental Fulham and the team, it is great to hear you have received such great care for many many years and hope this continues for many more. Best Wishes, Craig, Operations Manager
Fantastic experience: I had to have my wisdom tooth extracted. Obviously, I was slightly apprehensive, but Tania, my dentist, put me at ease. The extraction was quick and painless and I was giving excellent after care advice on my departure from the treatment chair. I’m more than happy with my treatment today. Excellent service! ⭐️⭐️⭐️⭐️⭐️
Hi, we really appreciate your positive review rating and for taking the time to leave it.
We look forward to seeing you again.
Kind Regards,
Craig,
Operations Manager
Fantastic experience: My review is not unbiased because I have known a resident dentist at this practice for three decades. So I would have no hesitation in recommending this surgery as very good.
Dear Sea,
Thank you so much for your incredibly kind words and positive review! I'm thrilled to hear that you were happy with your last appointment. Your satisfaction and well-being are always our top priorities, and it's wonderful to know that we've met your expectations.
Negative experience: I missed an appointment due to a flight being cancelled which had me left stranded in another country, called the surgery straight away and emailed proof that my flight had been cancelled, I was told the practice manager would contact me back the same day, she didn’t so upon my return 3 days later and still having heard nothing from the surgery I went in and finally met with the practice manager, some one who I must say is extremely unprofessional and lied to my face straight away, she was shouting in front of other members the public and speaking loudly about my personal information, she Refused to accept that a cancelled flight was extraordinary circumstances and basically refused to see me as an NHS patient moving forward, I even offered to pay for the missed appointment and was told they would not accept payment, this unprofessional individual who shows NO human emotion used this an an opportunity to only offer me work on a private basis to increase her revenue. I advised her that I would like to appeal this ridiculous decision and she advised me that I could contact the complaints manager, upon asking the complaints managers name she then advised me that she is the complains manager, the whole situation was a joke and I don’t understand how someone like this can be in charge of the surgery she has NO customer service skills what so ever and is clearly out of her depth, I have emailed my local MP and also her boss (someone she would not give me the contact details for) as this is exactly why we have a problem getting NHS dentists in the UK!!!!!! AVOID THIS DENTIST as they are very unprofessional. They make you feel like you’re walking on egg shells all the time and that they are doing you a favour…… AVOID this greedy and unprofessional practice
Dear Mr. Duffield,
Were naturally very sorry to learn you are disappointed with some aspects of the care we provided for you recently.
Our decision to adhere strictly to the NHS appointment policy is driven by the commitment to provide quality care to as many patients as possible, especially during these challenging post-pandemic times when access to NHS dentistry has become increasingly limited.
The policy is designed to ensure efficient appointment book management, allowing us to accommodate patients in pain promptly and maintain a fair and equitable system for all. We recognize the importance of treating every patient with the same level of consideration, and applying policies consistently helps us achieve this goal.
While we appreciate your offer to pay a penalty fee for missing the NHS appointment, we were unable to accept it. Accepting such fees would be unfair to patients who cannot afford them.
We apologize for the delay in communication. Please note that delays in reaching the practice manager typically occur only during periods of annual leave or illness.
If you would like to discuss your situation further or explore potential options, please contact our office directly at 02073850113 or at [email protected].
We value your feedback and are here to assist you.
Fantastic experience: Dr. Yasmin Clayton is a professional dentist. I used to experience anxiety and heightened sensitivity, but with her, I did not have any problems. She made me feel like I was in good hands and helped me relax. I trust her.
Dear Iryna, I wanted to express my sincere gratitude for your positive review of your recent appointment. Your feedback is invaluable to us, and we're delighted that you had a satisfactory experience
Fantastic experience: Would highly recommend this dentist from the receptionist to the dental team extremely friendly and puts you ease. Excellent quality of work.
Dear Ruben,
thank you for your kind review. We thank you for feedback regarding our staff and I will be pleased to pass on your kind comments. We are pleased that you found confidence in our treatment and that it was what you were looking for.
Positive experience: Accessible, dentist's seem knowledgeable, the team at the front desk is always friendly and helpful.Needed an urgent appointment as a few caps had come loose. They were able to slot me in for an appointment on the same day and resolve the issue promptly. Its no frills but a good practice.
Dear Alisha,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our service to be excellent.
Positive experience: Good practice. Friendly environment. Professional dentists and hygienists
We are very happy to have provided you with such a positive experience!
We look forward to your next visit! Take care!
Fantastic experience: As usual the visit to the dentist is no more scary. I have built confidence in myself regarding my oral hygiene. On every visits, when she says that my oral hygiene has improved, it makes me feel better and encourages me to do better. All thanks to Dr Tanya.
Dear Bhim,
Thank you so much for your incredibly kind words and positive review! I'm thrilled to hear that you were happy with your last appointment. Your satisfaction and well-being are always our top priorities, and it's wonderful to know that we've met your expectations.
Fantastic experience: After my first appointment with Dr Rachel, I wish I had found her much earlier. She’s such a caring, kind and honest dentist. I had three fillings perfectly done. As a patient suffering from MS, I’ve got some special needs which she kindly took into consideration. She also explained my options to me with regards to the filling materials as white filling is not available on NHS without pushing me to go private as some dentists do. She was very generous with the anaesthesia so that I couldn’t feel anything during the surgery and three hours later:) Her assistant, Shiela, was as respectful, kind and helpful as Dr Rachel. She kindly brought me sunglasses as my eyes,due to my chronic condition, are quite sensitive to lights. Thank you both for taking care of me. I can’t wait to see you again in six months.I was seen by Dr Tatjana Kovacevic for the second time. She’s the most respectful caring dentist I’ve ever seen in my life. She perfectly refilled a cracked old filling for me and literally saved my tooth. Thank you so much indeed Dr Tatjana!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Fantastic experience: I had broken teeth called in the morning got app they fixed it that day every body was amazing the gentle man receptionist and doctor were amazing helpfull saved my life every body I can in contact with were friendly and helpfull best dentist ever I feel so lucky Thank you again for making my life better 10 stars Cathy
Dear Cathy,
Thank you so much for your incredibly kind words and positive review! I'm thrilled to hear that you were happy with your last appointment. Your satisfaction and well-being are always our top priorities, and it's wonderful to know that we've met your expectations.
Fantastic experience: Amazing stuff excellent service. Doctor G Mehmedov is professionalist and I'm lucky to be your patient.
Dear MS Metodieva,
I wanted to express my sincere gratitude for your positive review of your recent appointment. Your feedback is invaluable to us, and we're delighted that you had a satisfactory experience.
Fantastic experience: Quality dentist are fantastic, the gentleman at reception is so kind. Always explains everything in great detail. The care is exceptional from reception, dentist and hygienist . Thank-you so much for your kindness and attention to detail
Dear Tatiana,
I want to extend my sincere thanks for your positive review of your recent appointment. We greatly appreciate your feedback and are pleased to hear about your satisfactory experience.
Fantastic experience: Great place and people. I have been going to Quality Dental for many years and I can only praise them for their professionalism. Really nice, polite and professional welcome from the receptionists as well as my Dentist and his Assistant. Thank you! I went to the same place yesterday to see the hygienist, just perfect too.
Hi Jean-Paul,
Thank you for taking the time to leave us a review. I am glad that we have been able to continue to provide you with great care when visiting us at Quality Dental in Fulham. I will ensure that your lovely feedback is passed on to the team at Fulham and we look forward to seeing you at your next visit.
Warm Regards
Craig Herriott
Operations Manager
Fantastic experience: I have been a patient at this dentist for years. Staff are warm and welcoming.
Dear Patient, I want to extend my sincere thanks for your positive review of your recent appointment. We greatly appreciate your feedback and are pleased to hear about your satisfactory experience
Fantastic experience: Very very good experience, I have just joined and got some very good logical advice from my dentist about ongoing root canal from another dentist I asked could they keep me on as their patient As I found Quailty Dental fulham dentist matched their name Thank you to this dentist for giving peace of mind
Dear Jacqueline,
Your positive review made our day! We're thrilled that you had a great experience at your last appointment
Fantastic experience: Changed over to this practice only yesterday. Irena was friendly professional and helpful over the phone with info which helped me decide to enroll there. The lady at the reception wS again courteous and filled in the form for me on her screen! Very happy woth the hygienist Barbara too. Very clean and efficiently managed practice.
Dear Patient, I wanted to express my sincere gratitude for your positive review of your recent appointment. Your feedback is invaluable to us, and we're delighted that you had a satisfactory experience.
Fantastic experience: Excellent care from all the team from reception to the dentists. 5 star service ! Would recommend ⭐️⭐️⭐️⭐️⭐️
Dear Patient,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our service to be excellent.
Fantastic experience: My experience at this practice is always a positive one. The receptionist are very helpful and friendly. I phoned early yesterday and Ted efficiently booked me an appointment with my dentist Dr Tatjana Kovacevic for the same afternoon. Very relaxing waiting area and clean environment. Thank you again.
Dear Patient, Thank you so much for your incredibly kind words and positive review! I'm thrilled to hear that you were happy with your last appointment. Your satisfaction and well-being are always our top priorities, and it's wonderful to know that we've met your expectations.
Fantastic experience: I'm a patient of dr. Kovacevic and I love how she is a perfectionist and giving out that chill vibe at the same time, I'm never stressed prior to any of my appointments because I know the final results will be as everyone wants it to be, pain free, no complications afterwards, esthetically pleasing. I know how difficult can it be to find a decent dentist, especially through NHS but I have found mine and I'm more than happy!
Dear Patient, Your positive review made our day! We're thrilled that you had a great experience at your last appointment.
Fantastic experience: I always get anxious when visiting the dentist. Dr Jatan was great and made me feel at ease with minimal pain. Great service, Thank you
Dear Patient, Thank you so much for your incredibly kind words and positive review! I'm thrilled to hear that you were happy with your last appointment. Your satisfaction and well-being are always our top priorities, and it's wonderful to know that we've met your expectations.
Fantastic experience: Aaishah Ayyub has been my hygienist for some years now. Absolutely brilliant. I would definitely recommend a visit to this dentist
Dear Mandy,
I wanted to express my sincere gratitude for your positive review of your recent appointment. Your feedback is invaluable to us, and we're delighted that you had a satisfactory experience
Negative experience: TERRIBLE, lost my lab work after numerous visits, went back for extractions and new moulds and was treated and spoken down to like I wasn't worth there time, even though I explained over again that I was a very nervous patient, this made no difference, definitely not people person, I only gave 1star for the receptionist who was pleasant and faultless
Dear Rebecca,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the challenges you faced during your visits. It's concerning to learn that your lab work was lost and that you felt treated and spoken down to during your extractions and impression appointments.
We deeply apologize for any inconvenience and distress this has caused you, especially considering your nervousness as a patient. Our aim is to provide a caring and understanding environment for all our patients, and it's clear we did not meet this standard in your case.
We appreciate your kind words about our receptionist and are glad to hear that they provided a pleasant experience for you. We will certainly address the issues you've raised with our team to ensure improvements are made moving forward.
Fantastic experience: Great experience with both my dentist and the hygenist which have highly improve the quality of my dental health/habbits and fixed all of my issues. Futhermore, I would say they have the best reception team out of any of the clinic I've been before, be it by phone, email or on site, they are super helpful, fast and efficient.
Dear Gerard,
thank you for your kind review. We thank you for feedback regarding our staff and I will be pleased to pass on your kind comments. We are pleased that you found confidence in our treatment and that it was what you were looking for.
Fantastic experience: Further Further update 12/03/24 : now had invisilign and rebuilt my smile. It looks amazing and all of the staff were amazing! Very professional service. Good value and at each stage of now many treatments kept informed Further Update 09/09/22; its now been over 6 years going to the team, as a nervous patient they still treat me with dignity, respect and explain rational. I never thought I'd get a dentist who I'd actually enjoy going to see but everyone from the amazing reception team, hygienist, dental nurses, dentists (nhs and the private when I've had to use for speed/availability). Having now had all 4 wisdom teeth out and never taken great care of my teeth before moving to London I am now happy to say its not something I fear/dread, and this is solely because of this team. Dr Patel and Tanya (still haven't learned your name correctly) Update: I have now been attending Quality Dental Fulham for years and from someone terrified to go to the dentist I now feel confident going back to see any of the staff. It feels very covid safe and clean. I have recommended to family and friends already. Original review: I am a nervous patient and Quality Dental at Fulham have fantastic and polite staff. My main dentist is Tanya ( sorry the spelling is wrong but can't remember how ), she's really reassuring and takes the time to explain not only what is going to be done but then also the choices for my teeth. I'm an NHS patient and the service has been fantastic. I also have paid for a complex root canal to be done privately by Dentist Patel ( first name escapes me sorry ) and he also has been fantastic with me and the prices aren't particularly steep as it is saving me an 18 month wait on the NHS at St George's for a specialist to review. The reception staff are fantastic and do everything they can to help too. All in all very recommended!
Hi Stephen, Thank you again for taking the time to let us know how we did and again thank you for your kind review; we are happy to pass along your comments to the team here at Quality Dental Fulham! We hope to be of service to you again in the future. Best wishes, Craig Operations Manager
Fantastic experience: Beautiful team and distinguished doctors. Thank you for the good choice and reception
Dear Patient, thank you for your kind review. We thank you for feedback regarding our staff and I will be pleased to pass on your kind comments. We are pleased that you found confidence in our treatment and that it was what you were looking for.
Oktawia Rusinska: Practice Manager
Fantastic experience: I wanted to say that there is one of the better clinics in London. With my fear of the dentist, I finally found a practice that takes care of my teeth and health and well-being during the visit. The manager of the practice is experienced, helpful, and understanding, professional service. Hyginst Aisha, an angel, not a human. Dr. Jatan is a professional dentist, for the first time in my life I was not afraid of dentistry. Thank you Fulham practice for the wonderful care and I wish the entire practice future success.
Dear Patient, I want to extend my sincere thanks for your positive review of your recent appointment. We greatly appreciate your feedback and are pleased to hear about your satisfactory experience.
Oktawia Rusinska: Practice Manager
Fantastic experience: Excellent from start to finish - from the warm welcome received from the team at Reception to the wonderful care and lovely bedside manner of Dr. Tatjana. I would highly recommend!
Dear Patient,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our service to be excellent.
Oktawia Rusinska: Practice Manager
Fantastic experience: The dentist and Practice were very helpful. They were knowledgeable and answered all my questions.
Dear Patient, Thank you so much for your incredibly kind words and positive review! I'm thrilled to hear that you were happy with your last appointment. Your satisfaction and well-being are always our top priorities, and it's wonderful to know that we've met your expectations.
Fantastic experience: I had a great visit with Dr. Yasmin Clayton. She was really nice, friendly and gentle.
Dear Patient, I wanted to express my sincere gratitude for your positive review of your recent appointment. Your feedback is invaluable to us, and we're delighted that you had a satisfactory experience
Fantastic experience: Fantastic dentist I am quite nervous of the dentist they make you feel at ease I highly recommend
Dear Patient, Thank you so much for your incredibly kind words and positive review! I'm thrilled to hear that you were happy with your last appointment. Your satisfaction and well-being are always our top priorities, and it's wonderful to know that we've met your expectations.
Positive experience: Waited for dentist 45 min and and then she told me she doesn’t have a time to do my tooth so I was in pain for more then a week . I have to go back again to dentist as it the filling is too large and it is not allowing me chew properly the food .
We are sincerely sorry to hear about your disappointing experience at our dental clinic. Your feedback is invaluable to us as we continuously strive to improve our services and ensure the best possible care for our patients.
We deeply apologize for the extended wait time you experienced and for any inconvenience caused by not being able to address your dental concern during your visit. Your comfort and well-being are our top priorities, and we regret that we fell short of meeting your expectations on this occasion.
Please know that we take your feedback seriously, and we are committed to resolving any issues promptly. We encourage you to reach out to our office so that we can schedule a follow-up appointment at your earliest convenience to address your dental needs and provide you with the necessary treatment to alleviate your pain.
Once again, we apologize for any inconvenience you have experienced and appreciate your understanding and patience. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and provide you with the exceptional care you deserve.
Fantastic experience: When I first came to the Quality Dental Clinic I was not too sure about the quality but after my second visit with Dr. G Mehmedov and Assistant Rashi realised that this is the Real Quality. I am the most satisfied person right now. Highly recommend team of Quality Dental Fulham.
Dear Patient, I wanted to express my sincere gratitude for your positive review of your recent appointment. Your feedback is invaluable to us, and we're delighted that you had a satisfactory experience
Fantastic experience: They are excellent and specially my doctor Mrs Tanya she’s very kind and she knows what she’s doing I have very good experience there ❤️❤️❤️❤️❤️
Dear Ali, Thank you so much for your incredibly kind words and positive review! I'm thrilled to hear that you were happy with your last appointment. Your satisfaction and well-being are always our top priorities, and it's wonderful to know that we've met your expectations.
Fantastic experience: Quality Dental is awesome! I've been going there for past two years and always receive great care. Dr. Mehmedov has been my primary dentist and I highly recommend him, he's very knowledgeable and explains everything thoroughly which helps if you have anxiety around dental visits
Dear Erika, Your positive review made our day! We're thrilled that you had a great experience at your last appointment
Negative experience: I wish I could rated it lower than one star. This is such awful practice. Terribly managed. Disorganised Unfriendly Unprofessional Unkind and awful to children. Greedy. Money speaks here. Just stay away. If I could give minus one I would.
Dear Patient,
We sincerely apologize for the experience you had at our dental practice. Your feedback is important to us, and we take your concerns seriously. We regret that you found our practice to be poorly managed, disorganized, and unfriendly. Our goal is to provide a positive and professional environment for all our patients, and we are disappointed to hear that we fell short of your expectations.
We would appreciate the opportunity to address your specific concerns and learn more about your experience. Please reach out to us directly at 02073850113 so that we can investigate the issues you've raised and take appropriate action to improve our services.
We understand the importance of creating a welcoming and comfortable atmosphere, especially for children. If our team's interactions were not as friendly and kind as they should be, we sincerely apologize. Rest assured, we will take steps to ensure that all our staff members are providing the compassionate care our patients deserve.
Regarding any perceived greediness, we want to assure you that our primary focus is on providing quality dental care. However, if you felt that our approach to finances was not transparent or fair, we would appreciate the opportunity to discuss this further with you and provide clarification.
Once again, we apologize for any inconvenience you may have experienced during your visit. Your feedback is invaluable in helping us identify areas for improvement. We hope to have the chance to address your concerns directly and restore your confidence in our practice
Fantastic experience: I travel to Quality Dental Fulham from Bristol because no other closer dentists are accepting new NHS patients. There was no waiting list and I was able to get registered and attend an appointment within a week. One of the few dental practices that actually takes pride in serving NHS patients instead of forcing them to go private.
Dear J Morgan,
Thank you so much for sharing your experience with Quality Dental Fulham! We are truly honored to have you as our patient and appreciate your kind words.
It's heartening to hear that you chose to travel from Bristol to our practice, and we're delighted that we could accommodate your registration and appointment promptly. Your positive feedback about our commitment to serving NHS patients means a lot to us.
At Quality Dental Fulham, we take great pride in providing quality care to all our patients, regardless of their healthcare plan. We understand the challenges individuals face in finding NHS dental services, and we're dedicated to ensuring that you receive the best possible care.
Kind Regards,
Oktawia Rusinska
Practice Manager
Fantastic experience: Really friendly practice, from the reception staff to the dentist I saw- Dr Hasan. Everything was explained thoroughly and clearly with a very thorough assessment, especially as I hadn't been in a few years. I left with some useful tips to continue to maintain good dental hygiene! Would recommend.
Hi Lynne O'Hanlon, we are very happy to have provided you with such a positive experience!
Fantastic experience: I had a hygienist appointment with Barbara and she was excellent. Very professional with a great manner that was very calming to someone who gets anxious when visiting the dentist!
Thank you so much for your incredibly kind words and positive review! I'm thrilled to hear that you were happy with your last appointment. Your satisfaction and well-being are always our top priorities, and it's wonderful to know that we've met your expectations.
Fantastic experience: In these difficult times the care and service were excellent. And another visit yesterday with excellent service and care. Thanks Dr Hassan and nurse Vishnu
Hi Mark, thank you so much for your positive comments, we are doing everything we can to ensure our patients still receive a great service during these unusual times and I am happy to hear this was the case for you. We look forward to seeing you again. Warm Regards, Craig, Operations Manager
Negative experience: I was told initially i could only rebook 3 times, I rebooked twice and they asked me to move my appointment due to the dentist being late. I did but they counted it as me rebooking it. Also my daughter had a filling there which got infected which led to us having to go private
Dear Kieran,
Naturally we regret to hear that you had a negative experience with us, but would appreciate the chance to understand more about your experience with us.
Unfortunately, we are unable to go into specifics regarding your concerns on public feedback, however I would like to take this opportunity to advise that there is in place an NHS cancellation policy that is used only for short notice cancellations and failure to attends and not for general cancellations or rebooking's.
This does mean that for a patient of the practice to receive notification regarding this policy that the rebooking would have been within the late cancellation period. This is in place to ensure that we are able to provide effective management of our available clinical time to our patients which is in extremely high demand. The rules for this is the same with such services as hospitals and NHS services in general.
Wasted clinical time does sadly have a major impact of the services we provide and as a result means that patients waiting for appointments could have been seen with the correct notice provided and this policy is applicable to all patients at the practice.
Again I do offer my apologies for this, but I would welcome you to reach out to me directly so we can discuss the matter further and review your records in detail along with your concerns regarding your daughter.
Please do contact the reception team to enable us to discuss this directly.
Kind Regards,
Oktwawia Rusinska
Practice Manager
Fantastic experience: Oktavia has been so helpful in getting my son's referral to an orthodontist sorted. She went out of her way to make sure he would go to the nearest practice and always kept me updated. Thank you!
Dear Claire,
Thank you for your kind review.
Have a great day!
Negative experience: An unbelievable experience with this " dental surgery". I had an appointment booked as an NHS patient today which was an emergency as I'm currently suffering from TMJ which has locked my jaw and I can't even open it beyond a certain point to eat normally or brush my teeth etc. It's painful to even chew. I had an appointment prior to my dentist's one which ran over and despite me trying to call them to let them know that I was running late, no one answered. I arrived quite late and apologised and was told that if I miss another appointment without a 48 hour notice, then I run the risk of being charged as a private patient. Fair, I thought but no problem and I had my appointment rebooked for tomorrow. I just received a call now from them stating that a mistake has been made and that there are no second chances as the system has placed me on the private list. Despite me trying to explain the above to the lady, all she did was coldly say "sorry, there's nothing that we can do." There was no attempt whatsoever to find a solution or show any sign of flexibility. I told her to remove me immediately as I've no interest in being a patient at a mercenary-like surgery like theirs who lack any empathy.
Thank you for your feedback. How our patients are treated in all areas of the practice is very important to us and we regularly carry out annual team training in customer service skills. If you could take the time either write a letter with the details of the issues you faced or call us on 0207 385 0113, we can investigate the problems and provide our staff with any appropriate training to ensure your experience is more pleasant in the future.
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