
Genix Healthcare Dental Clinic (Cirencester)

Information about Genix Healthcare Dental Clinic (Cirencester)
GL7 2DA, Cirencester
Opening hours
- sunday: (closed)
- monday: 8:30-17:30
- tuesday: 8:30-19h
- wednesday: 8:30-17:30
- thursday: 8:30-19h
- friday: 8:30-17:30
- saturday: 10h-14h
Our comment from Best Dentists about Genix Healthcare Dental Clinic (Cirencester):
Genix Healthcare Dental Clinic in Cirencester is highly regarded for its professional and welcoming service. Many patients have shared positive experiences highlighting the clinic's commitment to patient care and comfort. The friendly staff, from the receptionists to the dentists, ensure that patients feel at ease during their visits. Key strengths of Genix Healthcare include:
- Compassionate Care: The team is noted for their ability to accommodate nervous patients, with several reviews praising their gentle approach.
- Efficient Service: Appointments are typically on time, with a reputation for minimal waiting times.
- Expertise and Professionalism: Clinicians, including dentists and hygienists, are praised for their professional and thorough treatment, often explaining processes clearly and patiently.
- Emergency Availability: The clinic is recognized for its responsive service, often managing to fit in patients for urgent care.
- Positive Environment: The office maintains a clean and welcoming atmosphere, contributing to a pleasant patient experience.
Overall, Genix Healthcare Dental Clinic is recommended by many as a trusted choice for dental care in Cirencester, thanks to their skilled staff and dedication to patient satisfaction.
Services and Treatments
Genix Healthcare Dental Clinic (Cirencester): Reviews
Negative experience: I registered here as an NHS patient over a week ago after not being able to find an NHS dentist for years. Since registering I have developed an awful toothache but thought it’s okay I have a dentist now WRONG! I called in to try and get an appointment to be told because I haven’t been in before I will have to pay for everything privately despite being registered as an NHS patient to be honest I think that is a massive con taking on NHS patients and they haven’t had the chance to have a check up before an issue arises they are expected to pay private prices. My biggest issue was how rude and confrontational the receptionist when I’m already on the verge of tears about how much pain I am in. She really needs to be taught about compassion and care towards patients the manor in which she spoke to me was completely unacceptable.
Fantastic experience: Been using Genix for 8 years now never had a problem with them would definitely recommend them.
Fantastic experience: This has to have been my best trip to a dentist yet! They were completely understanding about my nerves & the style of x-ray plate they use is comfortable and so great that you can take it out yourself
Fantastic experience: Great service and great results after a visit to my hygienist
Fantastic experience: Very friendly personnel. Professional treatment, on time, with good advice for future care.
Fantastic experience: Friendly helpful receptionist. Brilliant dentist. Seen on time, pleasant waiting area Thank you Genix
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments, which I will share with the team!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please do tell your friends because we grow through word of mouth.
Catherine Gallagher
Practice Manager
Genix Healthcare Cirencester
Negative experience: Good luck with them answer your call
Positive experience: I have been a patient at Gelix in Cirencester for a while . It’s easy to get an appointment mainly because they have a number of dentist. The dentist I saw was professional and competent as was the Oral Hygienist who cleaned and polished my teeth . In the past I have needed my x rays emailed to me me which they were also happy to do.
Positive experience: As someone who hadn't been to the dentist in a longtime. The staff at Genix did a very good job putting me at ease.Dentistry has moved on since my last visit it to a dentist and they were able to help me at a very reasonable price. I will be visiting regularly from now on.
Fantastic experience: We recently enrolled with Genix Healthcare Dental Clinic and have found them to be highly professional, caring and efficient. The whole team from the dentists, nurses and reception staff provide an excellent service throughout. I would highly recommend them.
Negative experience: 13May 2024, antibiotics for pain. 19 June 2024 more antibiotics for pain.7 August 2024 extraction.15 November 2024, Consoltaion for what I thought was a bridge.22 November 2024 paid for what turned out to be false teeth. (I HAD EXPRESSED THAT I DID NOT WANT FALSE TEETH) 9 December fitted falce plate. I felt like coco the clown with teeth from a joke shop.30 December 2024,I told dentist not at all happy, not what was originally discussed, he filed down the plate and sent me on my way.The teeth went in the bin, I have waisted too much money and too much time, Nobody listened to what I wanted. I have now found a dentist who listened to what I wanted and I now have the bridge I was expecting.
Negative experience: I had my first check up as a new NHS patient. After a quick check of my teeth, I was told he didn't have time to my X-rays on this appointment and asked if I had question, well yes to which I asked what work was required, his response was we discuss on your next appointment. So I paid my check up fee and now need to pay another check up fee to discuss future treatment. I did not receive the band 1 treatment at all. I left feeling very upset! Please note this appointment was with Ziach which oddly enough I have found another review mentioning this man!
Dear Staying Anonymous
Thank you for giving us vital feedback, which we will review carefully. Genix Healthcare Cirencester cares about the patient experience.
Please accept my sincere apology for your experience.
I would value a personal conversation with you to fully understand your problem. Please call me on 01285 654 895 because I want to listen to you and help you improve your experience.
Thank you.
Practice Manager
Genix Healthcare Cirencester
Negative experience: Beware these are cowboys, scamming customers. I booked a hygienist, confirmed the price when booking, however when I arrived for the appointment, the price suddenly increased to £82 instead of the £55 quoted prior to my appointment. A hefty increase.. I am now fighting to get my deposit returned. Avoid, unless you want to be ripped off.
Dear Flora
Thank you for giving us vital feedback, which we will review carefully. Genix Healthcare Cirencester cares about the patient experience.
Please accept my sincere apology for your experience.
I would value a personal conversation with you to fully understand your problem. Please call me on 01285 654 895 because I want to listen to you and help you improve your experience.
Thank you.
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Very pleasant staff. Very efficient and didn’t have to wait very long. Mara was thorough and explained the next likely scenario
Dear Martyn
I am the new Practice Manager at Genix Healthcare
Thank you for your positive review.
I am very happy that I have seen another patient has taken the time to leave their views and positive experience at Genix healthcare.
Please do share with your friends and family the positive reviews as we do rely on word of mouth.
Kind regards
Catherine Gallagher
Practice Manager
Genix Healthcare
Positive experience: Appointment on time and treatment carried out satisfactory.
Dear David,
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Thanks again to dentist Mara and assistant Eli. Excellent job again! Rachel and Renata in reception very professional, helpful and cheerful!
Dear Kevin,
Thank you for your positive review.
I am very happy that I have seen another patient has taken the time to leave their views and positive experience at Genix healthcare Cirencester.
Please do share with your friends and family the positive reviews as we do rely on word of mouth.
Kind regards
Practice Manager
Genix Healthcare
Fantastic experience: Absolutely amazing staff who go above and beyond for their patients. On the phones, at the front desk and in the treatment room. I struggled to find an NHS dentist for years but they took me on and have done far more than I expected and from any surgery I have belonged to before. I absolutely give them a 10 out of 10 review! Tom is just brilliant too!
Dear Rebecca
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Was very pleased with my visit. Dentist very caring and considerate with me
Dear Sarah
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Very helpful, dentist explained the choices then showed me x-rays of my teeth and discussed what he planned to do. Did work 2 days after check up and much less pain than I feared. Teeth just feel normal now I don't have to avoid areas and pleased decay under filling was spotted and removed before I knew it was there. Very happy with him.
Dear Mike Renow-Clarke, thank you for taking the time to review our service. It is always welcome to receive a good review. I will be sharing this information with all staff and we look forward to being of service to you in the future. Kind regards Practice Manager
Fantastic experience: Very kind, gentle and professional service helping my 6 year old daughter who needed her teeth taken out. I have also had good experiences here over the years. Highly recommend!
Dear Terrie,
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: In and out within half a hour including inspection and one filling no injection but no pain ( injection was offered ) could not find a better dentist been using Genex for over 5 years always a great service
Dear Don
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: I had left my previous dentist during Covid as they had made a significant price increase so booked a consultation with Genix who were very helpful. Following consultation I needed some repair work which was completed painlessly and at a much reduced cost and to the same standard to my old expensive dentist. Thoroughly recommended
Dear Jon
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Hello, I am very happy to be a patient of Genix and are recommending them to friends. My recent treatment was gentle, painless and professional, thank you. Another visit, gentle, professional treatment, thank you. Highly recommended, friendly and professional. Reception staff always friendly and helpful, with a warm welcome.
I am the new manager at Genix Healthcare Cirencester.
Thankyou for the positive review!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please do tell your friends because we grow through word of mouth.
Catherine
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: What a fantastic Team providing great dental care. Helpful and friendly Receptionist, Dentist, Dental Nurse and Practice Manager. Filling repair done. Absolutely no discomfort or pain. Just Brilliant. Thank you.
Dear Stan,
I am the manager at Genix Healthcare Cirencester.
Thank you for the positive review!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please do tell your friends because we grow through word of mouth.
Jo Yilmaz
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Have been with Genix for a few years now and the service as always been very good. All the staff very friendly and helpful and my Dentist Jonathan is excellent
Dear Andy
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see that another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Good NHS dentist but plenty of other types of non essential treatment if you want to pay privately.
Dear Rosie
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: As always, very friendly and efficient service in good time. I am registered as an NHS patient and have never had to wait for an appointment for long. I am a very satisfied customer.
Dear Lala
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see that another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Excellent dentist very professional. My appt was an emergency appt and my treatment was very good. Highly recommend.
Dear Elizabeth
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Best Clinic in town. Jonathan with his wast experience will deliver an outstanding quality of practice
Dear Alexandru,
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Terrified of visit. So ashamed of my mouth. Dentist Paul was so sensitive and kind. Best hygiene work for years.Marzia held my hand and worked the suction. 2 beautiful people. Renata & Koyka then proceeded to accommodate my payment needs and were so delightful. 2 more beautiful people AMAZING SERVICE . THANK YOU BLESSINGS & HAPPY CHRISTMAS
Dear Susie,
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: The dentist in cirencester genix dentist is very good great pain free extraction and after care much appreciated the staff sll very caring
Dear Wendell
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Surgery very helpful, got me an emergency appointment without ne being registered. Would recommend to friends and family
Dear Julie
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Fabulous treatment and hygienist took time to really deep clean my teeth and was lovely with it as was her dental nurse and receptionist who were brilliant! Many thanks for making my experience so good! Dawn C., Cirencester
Dear Dawn,
I am the Practice Manager at Genix Healthcare
Thank you for your positive review.
I am very happy that I have seen another patient has taken the time to leave their views and positive experience at Genix healthcare.
Please do share with your friends and family the positive reviews as we do rely on word of mouth.
Kind regards
Jo Yilmaz
Practice Manager
Genix Healthcare
Positive experience: I recently had by teeth scaled and polished by the hygienist. It was quite painful and somewhat uncomfortable, but my teeth are very close together.
Dear Alan
Thank you for your feedback.
Negative experience: Today I went to a first consultation that they offered me free of charge to be informed about the possibility of a dental implant that I need. I was assisted by two nurses who informed me about the prices and process of this treatment...waiting time between visits, etc. So far so good, they told me that they were not dentists that there had been a cancellation of a visit an hour later with the dentist and if I wanted to see him, that the visit would last 30 minutes and I have to pay 30 pounds in advace then I said yes... They made me pay in advance the 75 pounds , I don't understand why because I was there waiting, when I came in he had a look at my tooth where I had the problem... just a 5 second look, not an oral exam or any evaluation , he explained the same thing to me as the nurse did in three minutes, thing which he repeated three times and in 9 minutes we had finished... of course told him that I would think about it before taking a decision only to be polite a go because someone who could charged me 75 pounds for telling me what the nurses already explained to me and I can find out online or on YouTube, is not a situation that makes you trust .I have felt scammed to be honest.
Dear Myentl
Thank you for giving us important feedback, which we will review carefully. Genix Healthcare Cirencester cares about the patient experience.
Please accept my sincere apology for your experience.
I would value a personal conversation with you to fully understand your problem. Please call me on 01285 654 895 because I want to listen to you and help you improve your experience.
Thank you.
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Mr ziach my dentist at genix dentist is absolutely amazing I have a fear of the dentist. But his calming friendly manner puts you at ease. I had two teeth taken out. He reassured me through out. The procedure I would highly recommend him and practice
Dear Lesley
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Positive experience: Good dentist. Expensive as they all are. Even the prescription was more expensive than an NHS one. How have we come to this. Teeth are part of our overall health predicament yet somehow a line has been drawn between dentistry and all other health aspects . I find it hard to understand. Abscesses can lead to major health problems. Fortunately I did have money in the bank to pay for the treatment. But that’s not always guaranteed given the price of basics these days. I was told that I need a lot of ongoing work which I know to be the case . But how to pay for it? It’s worrying to think I’ll be firefighting abscesses with any biotic medication until my body becomes resistant to them. Then what. I’m going to enquire about payment plans
Dear Andrew,
I am the manager at Genix Healthcare Cirencester.
Thank you for your honest comments!
I am so happy to see another patient has taken the time to share their experience at Genix Healthcare Cirencester.
Please let us know when you want to discuss the plan at your convenient time.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Have been with Genix for some years now and seldom have to wait long to see the dentist. My dentist is very efficient and keeps me well informed as to my dental care and X-rays are taken if necessary. There is a public car park within easy walking distance - about 2 minutes - and easily accessible from the centre of Cirencester.
Dear Celia
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Good evening My husband and myself were very pleased with the treatment we received on Saturday. Best regards Sylvia Griffin
Dear Sylvia
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see that another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: I'm an NHS patient with Genix, and they are so helpful. I've had some problems with my molars as I'm getting on a bit, and Genix have dropped everything and booked me at short notice when I needed some immediate care. Very professional, friendly with clean and bright premises. Highly recommend.
Dear Timothy
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Positive experience: I was VERY nervous going in to see the dentist, but Dr Ray explained every little thing and gave me the option to break down the treatment into smaller parts more manageable for me. I have severe arthritis in my jaw, and opening my mouth for a longer time is very painful, but she made me feel able to stop her for breaks to rest my jaw, and we managed to get a large filling done. Dr Ray was very kind and patient, and explained everything. I didn't feel rushed or pressured at all. Very glad to have had her for my appointment. (I didn't know her and it was the first time I had been to her)
Dear Emily
I am the Practice Manager at Genix Healthcare
Thank you for your positive review.
I am very happy that I have seen another patient has taken the time to leave their views and positive experience at Genix healthcare.
Please do share with your friends and family the positive reviews as we do rely on word of mouth.
Kind regards
Jo Yilmaz
Practice Manager
Genix Healthcare
Fantastic experience: Friendly staff. Reassuring if your nervous. Never had any issues with them or been in too much pain after having teeth out.
Thank you avy h!
Positive experience: Not seen this dentist before but after listening to me I had thorough check up I was assured everything was fine.
Dear Marilyn
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: I am very happy with the excellent care I have received from Genix Dental Clinic and would have no hesitation in recommending this practice.
Dear James
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Nice friendly staff and good efficient dentist. Many thanks. See you again soon
Dear Mike
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see that another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Genix gave me an emergency appointment to refit a crown which had come off. Very efficiently done. Thanks Jonathan.
Dear Jon
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please do tell your friends because we grow through word of mouth.
We look forward to seeing you again!
Catherine Gallagher
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Always helpful when possible, very professional friendly dentists and l feel privileged to have this n.h.s clinic on my doorstep .
Dear Caroline
Thank you so much for the kind words!
We are pleased and encouraged to keep on doing excellent service to our patients!
Best regards
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Really impressed by the care given at Genix yesterday to me and my son. Particularly interesting was the 3D scanner and seeing my own teeth! Jonathan and the lovely dental nurse with the scanner were very helpful and took time to explain things. Thank you.
Dear Cherry
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Positive experience: I would recommend Genix in Cirencester for dental care. Receptionists are friendly and helpful. Teeth scanning nurse Ana Maria was informative and clear about the purpose of the scan and the hygienist did a thorough job. Maybe Genix could advertise their annual packages more which could be financially advantageous to patients.
Dear Gerry
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Negative experience: My partner was so say referred to oral maxillo facial in Gloucester in May for a tooth extraction yet they still have no record of this. Four month of thinking he was on the waiting list and back to square one!
Dear Paula
Thank you for giving us important feedback, which we will review carefully. Genix Healthcare Cirencester cares about the patient experience.
Please accept my sincere apology for your experience.
I would value a personal conversation with you to fully understand your concern. Please call me on 01285 654 895 because I want to listen to you and help you improve your experience.
Thank you.
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Tomasz was just what I needed after a weekend full of pain. He gave me confidence in my treatment plan and even suggested probiotics to help whilst taking antibiotics. I left looking forward to my next appointment, which will be at least 4 extractions. As always the reception staff exceeded all expectation and genuinely care for their patients.
Dear Lucy,
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: This is such a friendly and helpful practice. The reception staff are always lovely, they are patient and helpful with finding appointment times. My particular dentist, who I have now seen several times for a painful tooth problem is so efficient and shows a caring approach to patients. He explains what is going to happen ( not always appreciated )and is always alert to the need for the right amount of pain relief. I can recommend the practice wholeheartedly.
Dear JP
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: It was a really pleasant experience and my daughter really loves and happy with the treatment. We are new to UK and my daughter was really scared of dental check up. Now she is not thanks to Dr Mara Nikolova. Exceptional service. And we are impressed. Really helpful and kind.
Dear Anjalee
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Negative experience: Make sure that you pay for enough parking as they ran 20 minutes late, to then have a check up with the dentist that only lasted 5 minutes. Within that time he pushed for me to get an unnecessary filling, didn't do a scale and polish as this is no longer included in cost of NHS check up, so he also told me to visit the hygienist at an additional cost. Having visited annually for the last 10 years he told me to come back in 6 months. I feel that this practice has become money grabbing!
Dear C TH
Thank you for taking the time to leave a review. I am sorry that you didn’t have the best experience. At Genix Healthcare Cirencester, it is extremely important to us that we meet your expectations. Putting patients’ interests first is extremely important to us.
I would value a personal conversation with you to fully understand your problem. Please call me on 01285 654 895 because I want to listen to you and help you improve your experience.
Thank you.
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: I joined Genix at the recommendation of my mother, and I've not been disappointed. I've been to fair few dental surgeries around the country, Genix is by far and away the best. They have a fantabulous team, and I can heartily recommend them!
Thank you Michael we hope to keep treating you and your family regards
Genix Cirencester
Fantastic experience: Thank you so much, Jonathan. You are an excellent dentist. I am grateful for your kindness and professionalism.
Dear E R
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Following root canal work I experienced significant pain, but was reassured with the prompt arrangement for antibiotics to treat the infection. On going to the practice to collect the script for the antibiotics, the dentist took time to discuss the problem & then very kindly fitted me in immediately to apply a further dressing. This was greatly appreciated- thank you!
Dear Hugh
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Positive experience: I had a brief check up at Genix last week. I was seen immediately and the dentist was gentle and caring and answered all my questions
Thank you Helen
Fantastic experience: Very greatful, for my appointment.. had a massive filling done. Not painful. No numbness. Have a perfect tooth again. Received antibiotics for my infection, they seem to be working. Very satisfied with my dentist,
Dear Tina
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Had Airflow treatment today, Excellent, teeth look cleaner than have for thirty years, great staff, double thumbs up!!
Dear Peter
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Negative experience: Not a great experience unfortunately & always been good in the past. There was confusion over my check up which they thought was a hygienist appointment & receptionist made out it was my error & was generally abrupt & rude. She admitted she wasn’t good at maths & seem to struggle with adjusting the amounts for the relevant treatments. It was just overall unpleasant and hard work.
Dear Wendy
Thank you for giving us important feedback, which we will review carefully. Genix Healthcare Cirencester cares about the patient experience.
Please accept my sincere apology for your experience.
I would value a personal conversation with you to fully understand your problem. Please call me on 01285 654 895 because I want to listen to you and help you improve your experience.
Thank you.
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Jonathan is brilliant. He takes his time and explains everything well. I rang and was given an appointment within a week and a follow up for treatment in two weeks. Great service.
Dear Janet
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please do tell your friends because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Positive experience: Definitely recommend. Had a crown fitted by Thomsz Ziach and I'd say he's improved it over how the original tooth first looked
Dear Maqsud,
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: I have a tooth removed this week by Maria. I have to say it was painless. I did not look forward to it, but I would reassure anybody that she will look after you. Thank you.
Dear George,
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Good customer service and quality professional service on the part of the dentist. He had time to explain things and also recommend some good practices which I find very helpful.
Dear Sylvia,
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Our experience as a family has improved considerably since a change in staff this year. Rachel and Koyka on the front desk are fantastic. Customer service is great. Telephone waiting times have reduced and I find them always to be friendly and helpful and even more so in person. We always had good dental and hygienist treatments but their contribution to our overall experience has moved my rating from a 2 to a 5! Well done ladies, I hope Genix appreciates you.
Dear Sue,
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please do tell your friends because we grow through word of mouth.
We look forward to seeing you again!
Catherine Gallagher
Practice Manager
Genix Healthcare Cirencester
Negative experience: Awful. Wrote 2 prescriptions wrong. Extraction using a full 4 cartridges and more. Definitely gone downhill. Wasn't like this in Helens time. Avoid upstairs left hand door.
Dear Simione
Thank you for giving us important feedback, which we will review carefully. Genix Healthcare Cirencester cares about the patient experience.
Please accept my sincere apology for your experience.
I would value a personal conversation with you to fully understand your problem.
Please call me on 01285 654 895 because I want to listen and help improve your experience.
Thank you.
Catherine Gallagher
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: I have just had an emergency visit due to an infection behind my wisdom tooth, at the same time I received a check up, this was my first since the 2020 flu varient shutdown (not good) however my experience with Dr Tomasz and Eli the nurse was highly professional from diagnosis, treatment and execution of the procedure to chairside manner, highly recommended and many thanks.
Dear David,
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please do tell your friends because we grow through word of mouth.
We look forward to seeing you again!
Catherine Gallagher
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: First time was realy happy went yesterday had a filling came out today plus I was told I was on nhs now it's a private thing why say yes your on nhs when it's not after your first appointment. Sorry as said first time it was good plus half hour again to wait.
I am the manager at Genix Healthcare Cirencester.
Thank you for your positive review!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
We look forward to seeing you again
Catherine Gallagher
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: As ever, always a professional and caring service. I have never had a problem and they have always been there in emergency situations. I have been with Genix for many years and would highly recommend them.
Dear Grantos,
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please do tell your friends because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Positive experience: The service was good, on time and the new dentist was very nice, it was the quickest check up I’d ever had. I did question how thorough? However I strongly feel that her and the receptionist were very hard sell!!! Asking me to book up for preventative fillings that I didn’t need? The receptionist asked if I’d like my visit free if I signed up for more detailed checks? The place is full of posters selling you something!!!!!! It’s a dentist not a department store
Dear Karen
Thank you for taking the time to leave a review. I am sorry that you didn’t have the best experience. At Genix Healthcare Cirencester, it is extremely important to us that we meet your expectations. Putting patients’ interests first is extremely important to us.
I would value a personal conversation with you to fully understand your problem. Please call me on 01285 654 895 because I want to listen and help improve your experience.
Thank you.
Catherine Gallagher
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Went to the GENIX dentist at very short notice with a terrible tooth ache! I was booked in and given a root canal almost straight away and the ordeal isn't as bad as people say....Today there is no pain and I really appreciate how they reacted and executed......
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please do tell your friends because we grow through word of mouth.
We look forward to seeing you again!
Catherine Gallagher
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: I can honestly say I do not like the dentist and this was my first visit, after seeing the gentleman he put me at ease, I’m happy now to go back and have further treatment
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please do tell your friends because we grow through word of mouth.
We look forward to seeing you again!
Catherine Gallagher
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: I am really pleased with my latest visit to Genix. I had three fillings. They were expertly done and the dentisit was informative and very pleasant and I will definately continue to use Genix as my dentist
Dear flowergrannyjanet,
I am the manager at Genix Healthcare Cirencester.
Thank you for your positive review!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please do tell your friends because we grow through word of mouth.
Catherine Gallagher
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: I have just had an appointment at genix Dental Clinic. The receptionist was polite friendly and very efficient in accommodating me with an emergency appointment. The dentist was also friendly and professionally sorted my broken tooth. I appreciated their efforts to sort out my problem. I look forward to my next appointment
Dear Joan Grierson
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
We look forward to seeing you again!
Please do tell your friends because we grow through word of mouth.
Catherine Gallagher
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: I was very happy with the treatment I received. My appointment was hastily arranged (very grateful to be seen so quickly) following a recurring problem I had, and I am SO happy that Jonathan was able to solve it. A big thank you!
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please do tell your friends because we grow through word of mouth.
Catherine Gallagher
Practice Manager
Genix Healthcare Cirencester
Negative experience: 1 star I don’t know what service others are getting but I don’t seem to be getting it. We have visited now 3 times and each time my appointments have been wrong. I book 6 months in advance because I work in a school and they still can’t get it right. It started well first appointment scale and polish tooth check for £26.80 marvellous!! Second time they didn’t book me a scale and polish although requested at booking. I arrived to be told I needed a teeth clean, I confirmed this had been arranged and was told no not enough time!! The dentist argued my partner also had a check up only but no hygenist appointment, he came out the room to speak to reception, who sent him to the for the tooth clean he had in fact booked and came back for his check up afterwards which is strange in itself, to be told no - he had missed the check up bizarrre! I complained, spoke to a new practice manager who apologised profusely and offered me a full hygienist appointment to the amount of £60 on my next appointment. I would point out at this stage that staff change every 6 months and I knew whoever this manager was then wouldn’t be there in 6 months time Staff turnover is terrible! Guess what, she wasn’t. This time I dealt with an extremely argumentative, ferocious lady who shouted me on the phone. This time where do I start…… They rang to cancel my partner’s hygiene appointment as she is on maternity leave, did they not know she was expecting then??? They so say changed it, then continued to send him messages with the wrong time so I rang them. Good job I checked as not changed, they managed to fit him in but made me feel like they were doing me a favour, again booked 6 months ago. They had not, after checking, booked in my free hygienist appointment although I obtained in writing from THAT manager it was booked in. They told me they could fit in a scale and polish and that was my compensation, so I was completely misled. I would highlight at this point for those that are not aware that according to NHS government website the nhs price is £26.80, this is to include a 10 minute check up and scale and polish. I have an ongoing issue with this dentist as they constitute a 2 mins appointment as a check up and if you want any form of tooth clean you must pay £60. This is daylight robbery. I think they are a cosmetic dentist who don’t like NHS patients. In the end arrived got a scale and polish for 10 mins not the 30 minute appointment I was promised or the compensation arranged, I have lost the will to argue with these people and feel let down. I still have not received my compensation and they are refusing my scale and polish again next time although I am fully entitled to ask for this as an nhs patient. I will continue to visit only as long as I have to. Poor service, rude staff, too many admin people on reception at one time who are not trained but nice clean building.
Dear Lisa
Thank you for taking the time to leave a review. I am sorry that you didn’t have the best experience. At Genix Healthcare Cirencester, it is extremely important to us that we meet your expectations. Putting patients’ interests first is extremely important to us.
I would value a personal conversation with you to fully understand your problem. Please call me on 01285 654 895 because I want to listen and help improve your experience.
Thank you.
Catherine Gallagher
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: I contacted Genix by email late morning yesterday for advice about an inflamation of my gum and very quickly had a call back offering me an appointment just a few hours later. After X-rays and examination, Jonathan prescribed antibiotics as the first step to address the problem before deciding whether it might be necessary to remove the tooth. This was all quick, efficient and professional.
Dear Barry
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please do tell your friends because we grow through word of mouth.
Catherine Gallagher
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: As usual, my appointment for checkup was on time; everything explained well. Also my recent appointment with the hygienist was also very good.
Dear Glenn
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please do tell your friends because we grow through word of mouth.
We look forward to seeing you again!
Catherine Gallagher
Practice Manager
Genix Healthcare Cirencester
Positive experience: An improvement on my earlier appointment. The Dentist we saw was much better than on previous visits and the appointment system seemed to work better.
Dear Graham,
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
We appreciate you noticed the improvements in our service.
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please do tell your friends because we grow through word of mouth.
Catherine Gallagher
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Made to feel at ease and treated with care. I appreciated the opportunity to discuss my individual dental needs. I would recommend this dentist.
Dear Sharon
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please do tell your friends because we grow through word of mouth.
We look forward to seeing you again!
Catherine Gallagher
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Had two teeth out. Bit dizzy after so they called me a taxi. Very caring saw me into taxi. Excellent treatment
Dear Pat
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please do tell your friends because we grow through word of mouth.
We look forward to seeing you again!
Catherine Gallagher
Practice Manager
Genix Healthcare Cirencester
Positive experience: I had to wait for 40 mins for my appointment but I do understand that they are busy. Someone needs to tell people if their appointment is delayed. Once I got in to see the dentist I was in for about 10 mins then I was on my way. The staff there are polite but need to improve on telling their clients if their appointment is delayed
I am the new manager at Genix Cirencester. Thankyou for your review I will share this with the team. Putting patients' interests first is extremely important to us.
Negative experience: I’ve been to genix twice in the last two years. The first time was an emergency appointment and the dentist I saw was very nice and professional. The one star is just for that. My last appointment was a routine check up a few months ago which I paid for as a NHS patient. The experience I had during this check up with the dentist was so downright terrible that it has left me unable to go back to them despite having issues and pain. It was 9 am on a work day. My so called dentist turned up 25 minutes late, completely dishevelled with things falling out of her bag and hurried into the room. Initially I thought there’s no way that’s the dentist, that’s probably some student who’s turned up late and hungover for her work experience. To my horror, when my name was called, she did turn out to be the actual dentist. Ok no problem, I know we all have off days, I justified to myself. As I walked in the room, she had her phone out on the side playing some Jay z or something, which reminded me of walking up to the back of the school bus. Did not offer a single apology for the now 30 minute delay, rudely asked me whether this was a routine check up and whether I was paying for the appointment. She then carried out the most hurried check of my teeth some of which are severely decayed and need attention, and clearly just wanted to get me out of there. Did not offer any follow up treatment for my teeth which I am now further complications with. When I asked the dentist about an issue I have grinding my teeth at night her response was to “Google some exercises”. I mean, considering I am paying you for this I expect you to advise me on my issues? I don’t believe googling health issues is a great option especially for someone who has struggled with severe anxiety visiting the dentist which I made her aware of, my partner had essentially forced me and booked this appointment for me which I was grateful for. She also snapped at me due to my tongue moving while she put a cover on my tooth. Now I’m not some easily offended snowflake but I’ve had better experiences at the dentist in places most of you would consider literal 3rd world countries. I didn’t protest by this point I did not want her touching my teeth as I was scared of the consequences. Was the disdain I was treated with because we registered as NHS patients? I’m not sure. I know it wasn’t just me being sensitive as my partner who was a maxfacs nurse had her appointment straight after me and had a very similar experience, which marginally improved when the dentist was made aware that she had a slightly better idea of how this was supposed to work.
I am the new manager at Genix Cirencester. Thankyou for your review I am sorry that you didn't have the best experience at Genix Healthcare Cirencester, it is extremely important to us that we meet your expectations.
If you would like to call the practice and directly speak to me so I can listen and fully understand your problem.
Catherine
Practice Manager
Genix Healthcare Cirencester
Negative experience: I went for a hygienist appointment during my working day & due to appointments running behind I was 25 minutes late going in which meant I was late back to work. I would have appreciated a call to say they were running behind as the lady infront was also late going in. I only just got back to my car in time before my parking ticket ran out as well. Made for a stressful experience sadly.
Dear Jane
Thank you for giving us important feedback, which we will review carefully. Genix Healthcare Cirencester cares about the patient experience.
Please accept my sincere apology for your experience.
I would value a personal conversation with you to fully understand your problem. Please call me on 01285 654 895 because I want to listen and help improve your experience.
Thank you.
Catherine Gallagher
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Exelent. The best dental hygienist I have ever had. Very efficient, friendly and gave a good explanation about the care of my teeth, much appreciated.
Dear Rosemary
I am the new manager at Genix Healthcare Cirencester.
Thankyou for the positive review!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please do tell your friends because we grow through word of mouth.
Catherine
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Phoebe is a fantastic dentist, puts me at ease as I get a little anxious .very understanding of my dental problems.
Dear Ali,
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please do tell your friends because we grow through word of mouth.
We look forward to seeing you again!
Catherine Gallagher
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Very friendly from the receptions to the dental nurse to the dentist. I'm a very nervous patient but I was put very much at my ease. The dentist told me what he was doing and why, which put me at ease
Dear Candy
I am the new manager at Genix Healthcare Cirencester.
Thankyou for the positive review!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please do tell your friends because we grow through word of mouth.
Catherine
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: I have been a patient for a number of years now and can only praise the staff and dentists for their hard-work. I would certainly recommend this practice to anyone looking for a practice. Thanks guys
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments which I will share with the team!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please do tell your friends because we grow through word of mouth.
We look forward to seeing you again!
Catherine Gallagher
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: I found this Dental practice excellent. From the helpful and attentive reception staff to the excellent dentist that treated me. He took time to explain all aspects of his suggested treatment plan. It all made total sense. He made the effort to explore various options and together we decided on a route forward. I am really pleased with everything so far. I would highly recommend this practice.
Dear Kenneth
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please do tell your friends because we grow through word of mouth.
We look forward to seeing you again!
Catherine Gallagher
Practice Manager
Genix Healthcare Cirencester
Positive experience: My only problem was that I had to bring a baby with me and although the receptionist was very helpful it’s tricky having appointments upstairs.. also wear hearing aids and do find accents quite difficult. But on the whole my visit was fine
Many thanks for writing you review - Please ask when rebooking - if you can be seen in a downstairs surgery if at all possible. -Practice Manager
Fantastic experience: Excellent service. My check up was very thorough and Jonathan explained everything to me and answered all my questions. Very pleased.
Dear Elaine,
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: The Genix Cirencester team were brilliant. I'd transferred from the Gloucester site because I now use a wheelchair. Your receptionist helped us with directions, as we were so lost. The dentist was patient and still saw me, even though we were 10 minutes late. We could use your disabled parking bay too. They turned what could have been a disaster - not finding the site and no appointment - into a very reassuring and pleasurable experience. Well done, Genix Cirencester.
Dear Annette,
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see that another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Negative experience: Two dentists at this clinic really need to work on their bedside manner. I am not going to mention their names as I am as I am taking legal and clinical advice. The last dentist didn't discuss options that are available on the NHS nor did discuss a treatment plan for other (clearly problem teeth) of which there are included NHS treatments. I will not be returning as I cannot trust the dentists I have already seen at this clinic. Added to this a filling I have just fell out in less than 24hrs.
Dear Jay
Thank you for taking the time to leave a review. I am sorry that you didn’t have the best experience. At Genix Healthcare Cirencester, it is extremely important to us that we meet your expectations. Putting patients’ interests first is extremely important to us.
I would value a personal conversation with you to fully understand your problem. Please call me on 01285 654 895 because I want to listen to you and help you improve your experience.
Thank you.
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: I've been using Genix for a few years now, booking an appointment was easy, was seen on time, information about my mouth was clear. Thanks.
Dear Simon,
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see that another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Positive experience: Genix were very professional. Appointment was on time. They sorted my issue straight away. I'm NHS patient and feel very lucky to have a dentist
Dear No BO
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see that another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: Always friendly and helpful. Always make me feel at ease as someone who's struggled with visits to the dentist
Dear Adam
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see that another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: I'm very anxious when visiting the Dentist. Jonathan is very good which helps with this. I have never had any problems with this practice or appointments.
Dear Marie
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see that another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
Fantastic experience: I was lucky enough to register with Genix as an NHS patient several years ago. Since then I've had excellent service from all the staff that I've dealt with, particularly my dentist, Jonathon, the receptionists and the hygienists.
Richard thank you Jonathan will be pleased and i will tell the other staff as well
Fantastic experience: Very happy to be seen in an emergency on same day. Andctreated very well as always. 2 weeks later and new Crown. Very satisfied. Caring dentist thankyou.
Dear Janice
I am the manager at Genix Healthcare Cirencester.
Thank you for your lovely comments!
I am so happy to see that another patient has taken the time to share their positive experience at Genix Healthcare Cirencester.
Please tell your friends about this because we grow through word of mouth.
We look forward to seeing you again!
Practice Manager
Genix Healthcare Cirencester
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