South Cliff Dental Group, Sheerness

Fantastic experience: Fantastic dentist - very kind & gentle - very sympathetic towards people with fear of the dentist- explained everything

Negative experience: Avoid i wouldn't give any stars if I could. UPDATE. STILL NO REFUND OR COMMUNICATION. I WOULD SERIOUSLY NOT BOTHER FOING TO THIS PLACE. UPDATE guess what still no communication or refund given, these company is a joke. UPDATE: Still no communication and still no refund, as of December 1st. This company is a shambles. UPDATE: Still no communication or refund. I would really avoid this place as of 1st November 2024. This business is a disgrace. And no, apology . UPDATE: Still no communication or refund. I would really avoid this place. June 20th. This business is a disgrace. And no, apology . UPDATE: Still no communication or refund. I would really avoid this place. April 20th UPDATE: Still no communication and still no refund. The business is a shambles and poor customer service. UPDATE: Still no communication or refund as of the 11th March 2024 UPDATE : Still no refund or communication as of the 3rd March 2024 UPDATE: it has now been 34 working days and still no refund, and no correspondence. I would genuinely avoid this practice. I attended my appointment on the date i booked, and I was early. I was asked to be seated in the waiting room. A dental nurse walked past a couple of times and then went downstairs to reception. I sat upstairs and waited 15 mins. I then proceeded down to reception to ask if I was going to be seen as I could really wait much longer if I wasn't. The response was that the dentist was running late. They called them while I was in reception, and they said she is on her way in. If I hadn't gone downstairs, they would have probably left me sitting there. I then return for the appointment I missed I was booked in for a specific time get there early and only to be told that my appointment time has been changed and no one had informed me of this, so i am now waiting an extra 45 minutes and when i was there I got called in and the dentist said I needed to pay an extra amount for the treatment to be completed even though i paid the full amount on the before the first appointment. Because it was outside the time frame of the NHS. However, it was not my fault that I was not seen in the first instance. And I couldn't rearrange an appointment quick enough. Oh, and to get a refund, you have to wait 30 days. I have been let down through no fault of my own. I would recommend somewhere else for your dental treatment. I am not usually a person who writes reviews. However, I have been messed around twice now, and it has caused me extra expense I don't need.

Negative experience: Saw my son for all of 45 seconds, said he had an infection but said as he didn’t work there usually he can’t prescribe antibiotics, place is a joke

Positive experience: Quick appointment for a checkup. Very pleased. It wasn't a dentist, but a dental therapist (whatever that means ?) No issues apart from the staircase, which looked like it needed a good clean !

Positive experience: Great service, staff very pleasant, was seen on time big thumbs up

Positive experience: I travelled 40 minutes as this is the closest NHS dentist I could register with. I have 2 teeth that need extracting plus other work. I’ve been told that I can expect a 6 to 12 month wait to extract teeth that are causing me pain. NHS patients are most certainly 2nd class citizens. The surroundings and equipment are quite antiquated compared to my previous dentists, this doesn’t install much faith. I saw a dental technician who is not a dental surgeon and although he was pleasant knowing he isn’t a fully qualified dentist again doesn’t install confidence. As an NHS patient I don’t have any choice but to stick with them but I’m not overly confident I have to admit.

Fantastic experience: Excellent and professional Also very quick and the dentist was very professional.

Fantastic experience: Always happy with everything at South Cliffs staff are helpful and polite and dentist very nice .

Fantastic experience: Quick professional helpful friendly service I couldn’t ask for any more, I’m being well taken care off thank you very much, much appreciated had further visit 12-11-24 had 2 fillings professionally executed polite quick and most helpful I'm more than satisfied much appreciate the excellent service

Fantastic experience: Very polite staff and had check up today and given appointment tomorrow to have work done ✔️

Negative experience: They don’t even deserve one star that star is for the receptionists as they are good. The dentist’s itself have no care for you unless your paying I had to wait over 5 months for a filling and my husband has been waiting a year to have two teeth pulled, every time we mention it we get pushed to the side it’s absolutely disgusting

Fantastic experience: Great treatment and was explained every thing that had to be done very polite and helpful receptionist was lovely well done all

Fantastic experience: Seen on time dentist and assistant very pleasant and explained things clearly. Very polite receptionist on entrance. Very helpful and caring all-round thank you for making me feel comfortable

Positive experience: South Cliff are very polite and respectful to patients. Coming from London dentist I found them very patient as well.

Fantastic experience: Went to the dentist for the first time in a long time, I have a phobia of the dentist but they made me feel comfortable and at ease, Explained my problems and the way forward. Very kind and gentle and Assuring.

Fantastic experience: Very nice service see me very quickly and friendly dentist woud use and recommend

Fantastic experience: Had three fillings and a clean today. Was a bit nervous but the dentist was amazing . Made me feel so relaxed and comfortable. Also the lady at reception was very nice. I love my dentist it's 5 star all the way from me

Negative experience: Have a infection in my tooth can't prescribe any thing they have to do a referral to a dentist I don't see the point of this place the staff are friendly but a pointless place

Positive experience: A very warm welcome to the new dental lady. I am very sensitive and uncomfortable in my mouth and under your dental care, supervision and guidance I feel I will get over difficult bridges with ease. Very grateful for talking me through what is going on in my mouth with this understanding I feel more prepared for the next step or 2 steps. Thank you very much, feeling grateful. God bless you.

Fantastic experience: Lovely staff, very pleasant, everything clearly explained with options I can take. Impressed!

Negative experience: Not happy at all with this practice. I could only see a dental therapist, which cost £26.50. Only to be told that there was no x ray facilities ,and the only treatment advice was to buy a tube of sensitive tooth paste. Will not be going back there again.ih

Negative experience: Following an NHS cost of over £750 to date, the dentist wants another £350 to replace a temporary plate and refuses to do it unless I pay it? I tried to explain that it had already been paid for but she refused to acknowledge this. I hope they have now checked the records and realised their error? I should not have been put into a position of having to explain this and not believed because their records are not up to date. Sick of dentists blaming the NHS when it is down to their lack of communication and commitment to NHS patients. Unacceptable service.

Fantastic experience: Clap clap clap to Lexi/Lexy and Roshan. They’re the best ✨. Had my 3 chipped teeth corrected as my previous filling was terrible. These two have made me feel confident with my smile again. So so happy with the results of my teeth !! Thank youuu

Fantastic experience: The whole practice was very good from the very lovely receptionist who was very helpful to the dentist who was Pakistani who was very good and her assistant who was helpful. Very good dentist in my opinion.

Fantastic experience: I lost a filling and couldn’t get an appointment at Minster but they gave me the number for Sheerness and they saw me straight away. The receptionist was lovely and so was the dentist/dental therapist. A very pleasant experience. Everybody was friendly and efficient. The only downside was the steep stairs!! Update. The dental therapists name was Roshan and he was charming and did a fantastic job filling a front tooth. Highly Recommend. Well done

Fantastic experience: Very nice receptionist ,appointment was on time and dentist was very thorough and helpful in my examination

Fantastic experience: Pleasant staff, receptionist and clinician, reassured during treatment, felt relaxed,,,well as relaxed as you can in a dental chair.

Negative experience: Usually I am made to feel comfortable and respected. Today that didn’t happen. No glasses so lights was constantly in my eyes, water being sprayed all over my face, dentist was forceful and wasn’t listening to me if I was in pain. Today was a complete different experience to what I am used to

Positive experience: I was pleasantly surprised at how easily I got an appointment. Once I was there, I literally waited 10 minutes to go in. My only downside is that you can go here for basics but have to go elsewhere to get anything like fillings, etc done. Which just wastes time, and makes waiting lists instead of a one stop service.

Fantastic experience: Very thorough, swift treatment. Very friendly, and helpful. Nice practice.

Fantastic experience: I am a very nervous patient but the Dentist and staff so Friendly i was relaxed the whole experience wad great

Fantastic experience: Friendly and welcoming receptionist. Lovely dental therapist who explained everything and was very efficient. I can't recommend this practice highly enough

Fantastic experience: Really good service, the dentist was very helpful and gentle

Negative experience: Waited 3 weeks for an appointment , arrived at 7.55 for 8 am . Waited in upstairs waiting room until the receptionist told me the dental therapist will not be coming in. Very disappointed

Fantastic experience: All staff very friendly and polite. Good advice on teeth hygiene.

Fantastic experience: Very nice friendly Dental Therapist and nurse.Made you feel very relaxed

Fantastic experience: Was so happy with service my daughter had today especially as we came in as an emergency. Receptionist was lovely and helpful and so was dentist and dental nurse. They were so kind and made sure my daughter was calm when they extracted her tooth.

Fantastic experience: Took a very anxious teenager to this dentist and the dentist was lovely. She didn’t know that my child was terrified but because the dentist was so nice and explained everything to her she felt extremely comfortable and even came away smiling and not shaking.

Positive experience: I had not been to the dentist for over 2 years owing to covid. Receptionist was friendly and I was seen quickly. Had a minor filling and descale. Only thing I don’t like is the cost. One of the just managing so don’t qualify for help but it is a big chunk to find

Fantastic experience: Very friendly staff, felt at ease. Was very reluctant to return to a dentist after almost 20 years because of bad experiences. Small filling was done very quickly. Thank you, I won't be so nervous to come back next time. See you in 6 months!

Fantastic experience: I suffer with intense anxiety around dentistry which made me not go to the dentist for a long time. however this dentist made me feel relaxed and at ease! It was probably the best dental experience I have had

Fantastic experience: Great to finally find a dentist that's accepting NHS. Friendly staff and professional service. Highly recommended.

Fantastic experience: Very polite and fully explained what was required - not rushed, very professional.

Fantastic experience: Had such a great experience today myself and 2 children. They took their time & The staff are so friendly and helpful. Such a good service. Thank you

Fantastic experience: Efficient, friendly and informative, from booking to treatment and at reception desk. My check up was thorough and extremely helpful and my teeth were looked after extremely well. Thank you to the whole team,I had a very pleasant experience at this dental surgery.

Positive experience: Saw this place was taking half term appointments - current and new patients can get an appointment the same week! Registered on the phone with a nice, helpful lady. The appointment was today and my originally excited/anxious daughter left feeling a bit sad... As with a lot of dentists, this one was a bit robotic. The dentist only spoke to me except for asking my daughter her age. It's the first time she's ever been to the dentist and not received a sticker and positive ending.

Fantastic experience: Very friendly and helpful people. My son has a phobia and anxiety disorder, he went today and needed a filling. Dentist was superb with him and done a fantastic job on his front tooth.

Fantastic experience: The receptionist, the dentist and the nurse were all really friendly and put myself and my daughter totally at ease. I would recommend this dentist practice especially if you are a little nervous.

Negative experience: Absolutely awful this is the second time in the last month that they have failed to actually do anything , did not even get to see a dentist despite having an appointment

Fantastic experience: I phoned south Cliff dental group sheerness yesterday morning to book an appointment and they had one for the same day! I was absolutely petrified about seeing the dentist but from the second I walked through the doors I was reassured, I have a long way to go and a lot of work to be done but I could not have chosen a better dentist than this one, every single member of staff I have met here has been absolutely amazing! I wish come sooner thankyou so much all of you. You truly have changed my mined about going to the dentist and have made me feel so relaxed

Fantastic experience: My old dentist cancelled appointments and the wait for an appointment is shocking! But these people are next level!!! Made an appointment the day before and the next day I had my painful teeth filled, they are amazing with the kids too. Can’t recommend enough x

Fantastic experience: Great treatment from the dentist and the receptionist. Could of done with another chair in the waiting room.

Fantastic experience: Such a friendly place. From the welcome of the receptionist to the dentist himself, everyone was lovely. So helpful and reassuring.

Fantastic experience: Very helpful receptionist, dentist & dental nurse. Seen @ my appointed time & had treatment. Very pleased. Would highly recommend this dental practice

Fantastic experience: My partner has a phobia regarding dentists, she also suffers from anxiety. Her first visit to South Cliff Dental Group, Sheerness changed her mind about dentists, she entered highly distraught and in tears, she left smiling and has made another appointment. Amazing dentist, I would definitely recommend them

Positive experience: I had a 9am appointment for a filling. I was there at 9 sharp but the dentist didn't arrive at the surgery until almost 20 minutes later, which didn't put me in a good mood. Apologies all round, from reception and from the dentist (twice), so I calmed down. Apologies accepted. Treatment fine. Three days later I had an hygenist appointment (same dentist). Everything was fine. A very thorough job.

Negative experience: Had a 45 minute appointment booked for 245 Dental tech appeared at 3pm Saying am I here? I have been since 230 Complained to the nurse she cannot do hygiene and filling in this time Did hygiene and a filling in 12 minutes was out by 312pm I don’t think I got the best hygiene appointment and that the job was done properly in that time, when I booked the receptionist said the appointment was 45mins Seems like they had run out of white filling I paid £185 for this!!! Alice Sandeman

Negative experience: Dentist unfriendly patronising. Felt bullied as I hadnt been to the dentist in a while. Due to covid and cost of living. They expected me to have spent money I havent got to go private as I intiially couldnt get a nhs dentist. Im an adult and i dont need it. I felt humiliated. Everyone has their story.

Fantastic experience: I had a very good experience at this dentist always have but I was very upset to hear they are closing down why?

Fantastic experience: I went to South Cliff dentist yesterday to have a old filling drilled out and refilled and a clean up but Considering I was very nervous going in I was quickly put at ease,and made feel relaxed,the dental lady kept asking if I was OK,and telling me I was doing really well.was so pleased with my experience their.thank you

Fantastic experience: Lovely girls and friendly. Nice clean surgery. Very professional .

Fantastic experience: Very friendly and compassionate staff, fast and efficient service with appointments easily available.

Fantastic experience: Absolutely fantastic I have a big fear of dentist but can honestly say how gentle and patient all the staff and dentist are

Fantastic experience: Really impressed with our visit today. Staff are lovely, Dentist was thorough and made us all feel at ease ✌️ *edit-22/08/23 - please note this review is solely for the sheerness practice. Today I visited their new practice in Minster and had a very different experience. Would no longer recommend and urge you to check the date of the reviews.

Fantastic experience: Excellent service throughout this and my previous appointment. I recommend the Sheerness Branch wholeheartedly. Thank you very much for your excellent service.

Fantastic experience: What a wonderful Dentist Practice. Everybody is so very friendly and helpful, nothing is too much trouble for them and the practice is extremely clean and hygienic with professional staff who know their stuff. Had check up today, told I needed to book in to see hygienist, receptionist got me in to see Janet the hygienist, straight away after my check-up now thats what I call service, no having to come back another day, Janet is very friendly and has a calming effect on you, where you feel at ease straight away. So teeth all sorted now for another 6 months. I would certainly recommend this dentist practice to everyone, best dentist on the island. Thank you to everyone at South Cliff Dental Group. AAA+++++++++++++++

Fantastic experience: As I am a very nervous patient this dentist and receptionist are amazing made me feel totally at ease highly recommend this dentist never thought I'd be posting a positive review about my fear but no more nerves for me.

Fantastic experience: Yea was made to feel relaxed hygienist would stop procedure if I needed it which I did staff very professional about whole treatment. I've now got nice polished teeth well please

Fantastic experience: All staff friendly and considerate at all times . A very good Dentist.

Fantastic experience: As a nervous patient I hate seeing the dentist for anything. However I had to take my little one today and had my own appointment straight after. They were AMAZING with my daughter put her at ease and chatted away with her. Then came my turn! Brave face with the little one watching. Turns out I didn't even need to pretend my dentist Bavi was so good I don't think I could see anyone else. The nurse Rachel was also really good and fantastic with my daughter who was bouncing around waiting for me. From the girl on reception who was very welcoming and friendly to the ladies upstairs this was hands down the best dental experience I've had in my almost 40 years

Negative experience: Not a good experience with the Sheerness practice. First of all left my partner waiting 2 hours before realising they had forgotten to book him in. Even though he went back to reception to query why he hadn't been seen. Have now cancelled two re-bookings leaving him in pain for 4 weeks and counting. Now telling him he has no choice but to attend on a day his work won't let him have the day off and absolutely no other appointments available.

Fantastic experience: Brilliant,quick do a excellent job lovely dentist and staff, would recommend them pain free treatment,best dentist I have ever been to ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Great service, they were so good with my 2 year old. Quick to book and be seen. Friendly front desk staff. Overall great experience.

Fantastic experience: First time at this Dentist, everyone made you welcome and feel at ease, very informative about procedures and what you need done

Fantastic experience: Attended today for my first six monthly check-up as a new NHS patient and such a positive experience. Reception staff informative. Dental Technician and Dental Nurse were both welcoming and friendly. Both listened and were understanding. Have absolutely no fear or hesitation going back for my next appointment; highly recommend.

Fantastic experience: So happy with my visit today, my new dentist is lovely she is very friendly and made me feel at ease ps :she's also a bloody good dentist i left with a smile on my face !!!! All staff are smiley and friendly too

Fantastic experience: I recently registered with South Cliff Dental Group and after after a check up a fortnight ago, had my first treatment today and cannot recommend them highly enough.

Fantastic experience: Having to be seen as an emergency and register at the same time, the receptionists were amazing! They were cool, calm and relaxed. Helped me in every way. The dentist was great too, saw me extremely quickly, treated me and explained everything so I understood it. I would recommend this very friendly dentist surgery to everyone

Positive experience: Had a filling today & even though ( like most ) I’m not excited about dental procedures, My visit was made all the better by the friendly staff. Manjot & Kayleigh…. Thank you.

Fantastic experience: Good experience. My first visit here, The receptionists were helpful, nothing too much trouble. I saw the therapist and hygienist and was treated with the utmost respect and made to feel comfortable throughout by 2 lovely dental nurses. Thank you all so much

Fantastic experience: I am very, very happy with the treatment I received, lovely staff from the receptionist to the dentist and his assistant I can smile again.

Fantastic experience: First time at this this practice after Eastchurch closed. Couldn’t praise Faisal high enough for care and compassion he showed a terrified of dentist client. Says it all I was actually relaxed in chair by end of works doing 2 large fillings. Assistant and reception staff all efficient and friendly. Should be even better in brand new surgery soon. Will be slightly less terrified next time!!

Fantastic experience: This dental practice is fantastic, I registered as a new patient on Tuesday, had a checkup and Hygienist yesterday and three fillings today. The reception staff are very friendly, professional and helpful, the Hygienist, Dental Therapist and Dental Nurses were all very friendly and efficient. The fillings that have been put in have been sculpted so well that my wife couldn’t even notice which teeth had been done, which is a massive relief given that two were on front teeth. I couldn’t give a higher rating!

Fantastic experience: Made me feel at ease as a very nervous patient. Referral done the same day for extraction as unable to carry out at the same practice

Fantastic experience: Very prompt and courteous service and booked in very quickly after my check up for the follow up work needed.

Fantastic experience: Receptionists were friendly and very helpful when booking appointments. Dental nurse was welcoming and professional and instantly put me as ease, the Dentist was wonderful- explained everything and I left feeling very happy with the overall experience. The best dental practice on the Island.

Fantastic experience: Excellent first visit after the Eastchurch Clinic closed. Did a repair to a broken tooth which was causing problems with keeping trapped food out of it.

Fantastic experience: 1st time visiting this practice in years as my current dentist has shut down. Nice and clean, very friendly and helpful staff

Fantastic experience: Absolutely great with my little girl she's 2 and a half. She asked when we can go back haha. Great service all round

Fantastic experience: Absolutely brilliant thanks to Dan and the lovely lady who helped, he filled my tooth that I was told would have to be removed, thanks to all the lovely staff for  all your time and help *5 STAR SERVICE *

Fantastic experience: Such friendly staff on the phone and in reception. My dentist explained all the options I could have. Came today fir a ckean vack bext week for 6 teeth out. Receptionist you can always have a, laugh with she us do pleasant

Fantastic experience: Really lovely hygienist, very patient, and reassuring. Really appreciate, as I have a dental phobia. Thank you

Fantastic experience: Really impressed with my treatment this morning , all dental work done quickly and efficiently , one very satisfied customer

Fantastic experience: It was my first visit to South Cliff Dental Centre and I was very impressed by the friendliness of the staff and my problem was dealt with promptly. I’ll be coming back again soon for regular check ups. Very helpful and nice atmosphere. Today I went back for a check-up and also to make an appointment with the Hygienist. I saw the same dentist again, which is very nice because you have a sense of "follow up" and you can establish a good rapport. I have full trust in this practice; the staff are all very professional, friendly and helpful. 10/10 Today I visited the hygienist for a good clean and a polish and I am extremely pleased with the results. My teeth feel smooth and my gums look better too. Thank you! l will be back for regular maintenance. A+

Negative experience: Registered as a new patient, booked in for a checkup a couple of weeks later, payment taken in advance as a new patient...fair enough. Day before appointment, they cancelled, no explanation as to why and couldn't book in for a new appointment for quite some time. Asked for a refund to go elsewhere, was told 28 days to refund as per their policy (never saw this in advance). Day 39 and still no refund. Phoned and asked for the practice manager, conveniently they were unavailable, but my refund was on the list for that day (despite being well past the 28 days). A business that breaches their own terms and conditions is not somewhere I could ever recommend.

Fantastic experience: Everybody from the receptionist to the dentist were first rate, if a visit to the dentist can be called ok then i was ok. Its 3 months on now and the service from the receptionist to the dentist is still first rate, so glad i found them as id tried to get a dentist for over 3 years. Thank you so much

Fantastic experience: I'm new to this dentist. But so far I'm happy. I went there at midday today with a broken tooth and severe pain, and the dentist took my tooth out there and then. Now for me that is something special as I have a huge fear of the dentist. The dentist made me feel at ease and handled me freaking out really well. Did it cure my fear NO lol. But they sorted me out and worked amazingly considering I'm a very nervous patient. And not easy to deal with. Thank you treating me x

Fantastic experience: Good service and very good treatment , well looked after and put at ease throughout visit .

Fantastic experience: I had 2 teeth extracted no pain at all felt very comfortable and relaxed thank you Rohip be back in April regards Michaela

Fantastic experience: A very good dentist who takes time to explain and does a good job. Very friendly receptionist and you are put at ease. Visited again today 26/1/23 to have a filling replaced, dentist was great, new filling, and I'm very happy