Canada Water Dental Health

Fantastic experience: Canada water dental practice was very professional and helpful for me for my dental treatment. I made a mess up by missing two NHS appointments but luckily thanks to peter who managed to continue my appointments and special thanks to dr reem who did my treatment and she is very talented and professional dentist. I would highly recommend this dental practice for any dental treatment.. ♥️

Fantastic experience: I had an absolutely fantastic experience with Dr Reem Sarsam at Canada Water Dental Health. She did a composite filling for me, and I couldn’t be happier with the result. The filling looks completely natural — you honestly can’t tell where the restoration begins! Dr Reem was incredibly gentle, professional, and thorough throughout the whole procedure. She explained everything clearly, made sure I was comfortable, and worked with such precision and care. The entire team at the clinic was welcoming and efficient, and the atmosphere was calm and spotless. It’s rare to find a dentist who combines such a high level of skill with genuine kindness. I left feeling confident, pain-free, and very grateful. Highly recommend Dr Reem Sarsam to anyone looking for top-quality dental care in London!

Fantastic experience: This is a wonderful dental surgery. The reception staff are very welcoming and accommodating. The dentist I had today was very reassuring and talked me through every step of the tooth extraction I had which helped to allay my nervousness. Definitely recommend.

Fantastic experience: The dentist and hygienist I went to visit were great. They were very welcomin

Positive experience: I had a hygiene appointment about a month ago. Since then, I have noticed increased sensitivity in some teeth near the gum line. It is even painful when touched with a finger. My teeth did not have any tartar. I have never experienced increased sensitivity after hygiene appointments before, so I believe it is possible that some layer of the tooth surface was removed more than necessary. The dentist explained that this can sometimes happen and recommended a fluoride-rich toothpaste to help reduce the sensitivity. I hope it will improve the situation.

Positive experience: I went here for a root canal and a cleaning. I'd rate the cleaning as a positive experience, as I've had hygienists be really critical and make you feel bad or ashamed. He did my cleaning quickly and efficiently to a good standard. For the root canal, I would have appreciated a clearer outline of the treatment plan. I didn't know how many appointments I would need and, had I known that, I would have chosen a different practice out of convenience, as I can't miss work due to appointments. I also didn't know until they had fitted the crown that I might need a new retainer. I think a bit more communication would have been really helpful. They also don't take Amex. Just a personal preference but didn't love it. It's a perfectly fine practice but I'll probably look to another one for future treatments.

Fantastic experience: I requested an appointment online and someone called me back minutes later. The dentist was brilliant, told him I have high anxiety issues and not once did he have a problem stopping if I needed it or only doing as much as I could handle. Good accessibility for wheelchair users, the rooms are just a tad on the small side if you use a larger chair.

Fantastic experience: I am very happy to be seeing by Dr "Osman", his work very very good as my experience whith oder dentist, he listened to patients and he explained very well,And you receptionist" Naila" she very respect person and smile face all the time,thanks lots for everyone

Fantastic experience: They were extremely helpful when I needed emergency help on a Saturday morning after my wisdom tooth got infected following a dental extirpation. Dr. Reem Sarsam did an excellent job diagnosing and explaining the problem - and then fixing it by prescribing antibiotics. Peter at reception deserves special mention for running the practice’s schedule with such cheerful energy.

Fantastic experience: Dear Peter, I would like to send my heartfelt thanks to all of the team at Canada Water Dental Health Centre (CWDH) for the many kindnesses that have been shown to me. Particular thanks must go to Dr Christopher Smith who performed an extensive procedure today. He was wonderfully kind and compassionate explaining to me what the procedure would entail, this certainly helped to calm some anxious nerves. I am also grateful to him for introducing me to Classic FM Calm radio station and I am listening to this as I write this feedback. God bless you and again I send you all my thanks. Fr Grant Ciccone

Fantastic experience: Have been coming here for years both for private and NHS treatments. Beautiful location, staff are incredibly friendly and the dentists and dental staff are brilliant. Would happily recommend.

Fantastic experience: Peter was magic, really great manager

Fantastic experience: Really great experience over the 5/6 years I’ve been coming here. I think it’s gotten better personally, with a stable team, I’ve seen the same dentist for over 3 years and hygienist for over 2 years, which means I know what to expect each time I go, not an experience you get a lot in London.

Negative experience: My daughter and I have been using this practice for about 10years, we've met good professionals there until today that my daughter's regular dentist was not there and we met a lazy-lady dentist that can't even examined, even while waiting at the reception, the client she just finished attending to was complaining about her in my language, unknown to me that I will experience her unprofessional behaviour, all she was interested in was to give a free disclosure tablet as if I don't have at home, she refused to do just a small cleaning and in less than 5mins, she was done with us, she was even confused about what to do telling me we should have ask for our regular dentist. Waste of luxury time!

Fantastic experience: Had some work done by Reem and she was very professional. Was as pleasant as visiting a dentist can be!

Fantastic experience: Excellent care and attention definitely recommend. Dr Usman was great!

Negative experience: Hounded me for payment even when I spoke to the receptionist said it was OK to pay on the day. Cancelled my appointment without notifying me. The level of incompetence was shocking. Went to make a payment, their card machine suddenly wasn't working and wanted to take my full card details so they can take payment without my knowledge no doubt. Also charging me private prices when I'm a NHS patient. In response to the owner: You called me asking for payment when I said on that I will pay in the day and asked if this was OK, you said 'yes'. I received a call a week later asking for payment and even offered to cancel the appointment. The receptionist said it was OK and my appointment will not be cancelled. I suggest you listen back to the phone conversation before you make up lies. You have no business running a practice like this.

Fantastic experience: Great Dentist, I’ve been going years now and the Drs themself are great especially Dr Reem Sarsam, top service and professional with great positive energy she really makes every visit a great experience :)

Fantastic experience: DR REEM SARSAM!! Sincere and great. Talks you through all options and considerate. Thank you Reem! Always coming back to see this ace of a dentist!!!

Fantastic experience: Amazing experience!!’ The best staff, lovely dentists. 100% recommend this clinic

Fantastic experience: Even after I moved to a different part of the city I still use this dentist. They are always nice and you never have to wait. The dentists take their time to explain everything which reassures you. I recently had to replace an old filling and I had no complications.

Fantastic experience: Really impressed by the service from both the staff at the front and the hygienist, Mahmoud. Thank you!

Fantastic experience: A few days ago I had an accident where I broke my front teeth but thanks to all the dental office they managed to fix my teeth perfectly, even better than before. Special thanks to Dr. Reem Sarsam for her determination and precision, she did a perfect job. Thank you so much for saving my smile.

Fantastic experience: I couldn't recommend Canada Water Dental Health more. The reception staff are lovely and Mahmood (Hygienist) was fantastic with me today. I was feeling anxious about my teeth and I walked out with no more tea stains and feeling alot better. Thank you all for your help - you have made my day!

Fantastic experience: Very friendly and quality service, had 3 fillings done here no pain! Definitely recommend

Negative experience: Hello please nobody going to this dentist special the manager is very rude. Name is Peater and Dr Phil my tooth yesterday even though up to 24 hour feed come out even the manager don’t care please my advice to your guys nobody going to this dentist he’s doing rubbish job he just want to get the money from NHS Use my dentist and he filled my tooth yesterday even though after 24 hour feeling come out I have a lot of pain and he doesn’t care. I spoke to them couple of times. He said to me appointment for Monday which one do Saturday I got a lot of pain please my advice nobody going to this dentist

Fantastic experience: I broke a tooth and called for an emergency appointment. They were able to fit me in on the same day. I received an excellent/caring service from the staff/doctor. My issues were treated on the day. Very happy with the service.

Fantastic experience: Wonderful dental clinic. Dr Maher in particular is amazing.incredibly competent and a very nice person

Fantastic experience: The clinic was extremely helpful and very insightful, to help me gather a better perspective on my problem to get a step closer to a solution.

Negative experience: Went with my daughter who is 12 and was told that her tooth was so bad that needed extraction. I sought second opinion of course as it seemed like quite drastic approach especially that she had check up in the last 12 months, and was told that the tooth was not nowhere near that bad in order to even consider extracting it, furthermore that you don’t remove teeth at such a young age unless it’s really impossible to save the tooth where it was clear to the dentist that it was not the case. I would definitely not go there again and not recommend to anyone to go with their child.

Fantastic experience: Great experience with the hygienist Mr Hasan. (previous private dentist cost £150 for worse services). Also the gentleman at the reception was so kind who patiently helped me transferred my family members profiles. In short, I’ll definitely come back for more appointments for a long time! Thanks again!

Negative experience: I wish you could express the frustration. They mixed up your appointments and then blamed you for it. Also, make sure not to fall sick on the day of your appointment, as they require 24 hours' notice for cancellations. If you have physical or mental health issues, this is not the place where you should seek help, as they don't seem to care. The only thing they seem concerned about is if you miss an appointment. They can cancel appointments on short notice or even without notice, like that time I called in the morning to confirm if my appointment was still on, only to be told that they had forgotten to inform me it was canceled. People tend to take advantage of you when you have limited options due to others' mistakes.

Fantastic experience: They have a kids waiting area with toys and books. My son who is 2, didn’t want to leave the dentist. He also got a sticker after his check up. The dentist, Dr Reem Sarsam, was kind and patient with son. My son felt safe through the check up and left the room with a smile on his face. I really recommend her.

Negative experience: Inconvenient booking/payment/invoicing process, even worse treatment. Pay £60 and still didn’t fix issue. Now I’ll have to rely on another provider. Edit: you can probably see why this place is so poorly rated based on the practice manager’s response. Aggressive, defensive, sarcastic and deferential. Maybe what the practice needs to consider is someone who is actually open to customer feedback and not worried about losing his job every other second.

Positive experience: Have been using my local dentist for years. Am happy with their service.

Fantastic experience: Customer service is fantastic here! From phone registration to treatment, everyone has been great to deal with.

Negative experience: The last time I attended this place the work done was very bad they tried to fix it but it was not good, then I started to get NHS letters charging me when I was not supposed to be charged because they made me filled a form and I told them about universal credit, because of depression and family issues I didn’t deal with this and now that I came to ask what happened they just now change it to universal credit, in their system, and of course is too late, also I was deny the service because of 2/3 cancellation that I don’t even remember if that’s true because after the bad experience I didn’t book anymore appointments, and if that happened there is always a reason or would call to cancel, they don’t have empathy if you have disable or had physical and mental health problems. So Me, all my family and neighbours I brought recommending the practice before are going to look for another place. Receptionist was very rude too. (Because The manager replied: I did say I’m on Universal credit UC (since 2019) so I did update my information but the receptionist yesterday said she just change it to UC you all this time had it in TCE. Who’s the blame then and she was rude laughing sarcastically while I was struggling to speak, also after the last appointment I’m sure I didn’t book anymore appointments so maybe she saw in general, I said I call if I need to cancelled then she said were “late cancellation” but it doesn’t matter anymore. Horrible treatment and experience.

Fantastic experience: I’m always pleased with the services I get from CWDH, but they have been more than helpful and supportive when my husband needed urgent dental work. Many thanks for putting him at ease.

Fantastic experience: Always had a good experience here. The hygienist I saw today (Dr Hassan) was great and I’ve never seen my teeth looking so clean! Thank you very much for a great service.

Negative experience: Rude, angry staff, lack of communication, useless overall. I would not come back to this dental surgery ever again. I don’t tolerate being mistreated.

Positive experience: Have no complaints on the services but they seemed more keen in private patients. They've previously rejected NHS patients (Covid period), and are re-accepting new patients. However, if you're trying to register via NHS, it'll take weeks before they can register you. Not exactly helpful if you're looking for a dental clinic for a medical emergency. Edited reply based on response from owner: Dear Peter, Thank you for your response. While I understand that NHS dental services are under immense pressure, I was surprised by the tone of your reply. I was simply sharing my experience, not intending to target your practice unfairly. It’s clear the broader NHS system is strained, and I do appreciate the challenges this poses for all practices. For your information, I have managed to secure an appointment elsewhere. I hope the situation improves for both patients and practices alike.

Negative experience: EDIT: In reply to the response, I have expressed my dissatisfaction before. By phone and in person after a particularly terrible filling, and an awful hygienist appointment. I am happy to discuss again in person when next in. ORIGINAL: Been going here for years and had varying degrees of treatment. I highly rate Dr Christopher, but no one else. I once had a hygienist appt followed immediately by a checkup - within my checkup up I was asked when my last hygienist appt was... They've also recently stopped doing NHS appts after 5pm and on the weekends which will inconvenience those who need the service the most. Really not great.

Fantastic experience: Great service by hygienist Pragya ensuring I have a great understanding of my dental care and what’s important. Ieva was a star looking after me and my son and a great service all round.

Fantastic experience: Really nice experience at Canada Water dental health. The reception staff are very welcoming and friendly and my Dentist Shapol is wonderful! Would recommend!

Fantastic experience: Great service and prompt appointments given. The dentist was great. No issues at all

Fantastic experience: Great dentist that does private and NHS work. I saw Hayley who was very knowledgeable and helpful. Peter on the front desk had a great attitude and energy too.

Fantastic experience: Through my own stupidity and incompetence, I let my teeth get into an appalling condition. Accordingly, I needed two sessions with the hygienist (Dr Hassan) who has done an absolutely wonderful job sorting out the mess. Moreover, everyone I dealt with - Dr Hassan and the receptionists - were polite, professional, friendly and courteous at all time. In summary, thank you CWDH. I could not have asked for more.

Negative experience: Had a poor hygienist appointment here. Left residue in my teeth after the ‘clean’, when I asked for this to be removed the hygienist just asked that I rinse it out with mouthwash.

Fantastic experience: Friendly, helpful, welcoming & professional service from the team at Canada Water. Good range of appointment times, modern setting and really kind, gentle & good dental staff. Highly recommended!

Negative experience: Poor service. Came in to get my retainer fixed, but it was done poorly (came back one week after to check if it was done well , as it didn't feel right, the dentist ignored my concerns). Failed after only 2 months. Instead, the blame was put on me (even though I have had a retainer for years), and the dentist just went on an Invisalign sales pitch to try and sell me more services. They don't listen to patient concerns and are not helpful in trying to come to a solution on failed treatments. Suffice to say I won't be coming back.

Fantastic experience: Fantastic care!!! Front desk lovely and helpful. Dental hygienist Mr. Hasan great clinical care and communication skills are excellent. Thank you Canada Water Dental!!!

Fantastic experience: Ms Pragya is an amazing practitioner, very caring, she made sure I was completely numbed before starting with the treatment, I felt taken care for and was very thorough with the cleaning, the receptionist is also very welcoming and professional, 100% recommend!

Negative experience: Clean waiting room, bright and spacious. Staff are warm and friendly. I wrote my NHS number on the form even though they said they don't need it and then they called me three days later asking for it. Dentist incompetent especially for an emergency. Whilst he admits he doesn't know the cause of the problem, just offers amoxicillin and no help for the pain. Why would you offer amoxicillin when I present with no signs of infection. Also from a medical background another antibiotic would have been better. Especially as I break out in painful cystic acne from amoxicillin (which I mentioned). They didn't offer or give me the x-rays and refered me to the hospital for a ROUTINE check up. I actually laughed in shock when Guy's hospital told me. The clinic and dentist offered a follow up call to check in but never did. This emergency cost me £65 I went to an emergency dentist via 111 to another dentist in Canada Wharf. One word AMAZING!!! He could identified the problem from my symptoms and offered a temporary solution to my nerve issue & prescribed me with something that would aid my recovery also checked my gums and my lymph nodes to see if I am presenting with an infection.& recommended me for further scans with an endodontist UNLIKE Canada Water dental health. This cost me £26.

Fantastic experience: This has been my go-to dentist for nearly a decade, Dr Waheed is excellent, I always understood what I need and what I can get. Well-maintained, clean surgery. Never had issues with the quality of work done. I can only do weekends and they are open Sat&Sun, and TBH I don't mind going private as my time is worth it (NHS options are rather pricey now anyway) and at least I'm not sitting there in the after-school rush hour, so be it. All in all I can recommend this practice.

Fantastic experience: I’ve been to this dental clinic for the first time and the experience was very good. Dr. Reem Sarsam did an amazing job, precisely work and explained me every step. I felt super comfortable not nervous at all I can highly recommend this place!

Fantastic experience: Went in for a check (after 9 years!) and was provided an extensive report on my oral health. Dr created a plan and carried out the hygiene prior to tooth filling and getting a mouth guard made. Only time will tell how my oral hygiene will be, however, the advice was valuable and really helpful. Really useful insight and highly recommend. Will be back in 6 months for another hygiene clean.

Fantastic experience: My whole family see Dr Usman and he is a fantastic dentist! He strikes a perfect balance between being firm (better teeth brushing pls) but also being understanding of busy lives and the important things we need to do to keep healthy teeth and gums. My children love seeing Dr Usman, he doesn’t take any nonsense from them and he encourages them on healthy eating and drinking. I’ve had major treatment with Dr Usman and found that he uses the most up to date technologies and take real pride in his work. I couldn’t recommend him and the practice higher!

Fantastic experience: My first NHS check-up appointment with the clinic was lovely. The receptionist (Jaz) was so friendly and kindly. My new dentist (Reem) is really helpful and professional. She did a proper check up and tell me everything what I need to know about my case. Really impressed and happy so far . Booked an appointment for hygienist too. Hopefully the experience for hygienist will be the same. Thank you guys. Stress free clinic. Everyone with a smile. Including me. ❤️

Fantastic experience: Been too Canada water dentist today been a customer for many years and always had a good service from the front desk to the dentist that I've seen I saw the Hygienist he was very professional and spent half-hour working on my teeth and explained wot todo for my weak bleeding gums many thanks Chris

Fantastic experience: Just wanted to say thank you to Dr Poonam for making my kids feel comfortable as it was their first time at the dentist & to the lovely reception team for booking me in.

Fantastic experience: Had a tooth filling and the experience was great. Was welcomed at the reception by two professional and kind ladies Ieva and Carmen. Dr Reem was lovely too. The treatment was fast and effective exactly what I wanted. Will definitely be coming back. Thank you !!

Negative experience: Do not recommend. I did the clear aligners at this clinic from June 2023 to March this year, when it should have been only 6 months treatment. The reception staff members are extemely unorganized, sometimes plainly rude as other reviews are saying, playing with their phones while you are there waiting to pay or book an appointmen, never calling back, or not passing on the message to the doctors, not replying to emails but only calling back via phone, I had that happening every single time. Doctors are ok but again really confused and unorganized, I went to a few appointments to learn only at the time of the appointment that the impressions were wrong or that there was a need for extra impressions or that the trays were not ready, delaying massively the treatment. I demanded compensation and was only offered a free hygiene appointment, it just feels like this clinic is not up to speed with how things could be done better in 2024.

Fantastic experience: The staff provides the great customer services in a professional way but i would like to mention specifically Dr Smith who goes above and beyond to look after his patients. Thanks a lot Dr Smith.

Negative experience: I went to Canada water dentist today to get a deep clean done by the hygienist. I've never been so appalled by the service but the hygienist today was so unprofessional, so rude and unhelpful! I booked a 30 minute deep clean for £80 but she tried to finished it 15 mins and told me to re book another session for £80 which is ridiculous! I wouldn't recommend this place again. The place has just gone down hill!

Negative experience: Awful unskilled dentists. I had a couple of fillings here and one fell out within less than a year. Another is causing me immense pain. Also had a root canal here that got seriously infected.

Fantastic experience: For over 5 years now, I have experienced exceptionally good professional service from Canada Water Dental Health. Particularly noticeable is the the practice's very strong customer focus and a determination to ensure the patient feels welcomed and well cared-for. Special thanks to Peter and Dr.Shapol who have always given me such valuable attention. Keith Cook. Plymouth, Devon.

Negative experience: So disappointed for this review to be my last resort. I would like to remain anonymous for the simple reason that the dentists and hygienists here are amazing. My sincere appreciation goes out to Drs. Usman and Hassan, who have been my clinicians for a while now. Their work ethic and patient care have been exceptional. But when I called to schedule my six-month exam, I encountered a very unprofessional and impolite receptionist. My connection wasn't the best because I was outside, but I really needed to schedule an exam and hygiene appointment before I travelled. I do this every six months on average, and I've never had any problems with the reception team. The person who is identifying herself as Aria has a severe lack of customer service skills and has no industry experience working for an NHS practice. She made me feel uneasy the entire conversation, and it even appeared to me that she got increasingly frustrated about my availability which made me feel so uncomfortable. I disconnected the call since I had such a bad conversation with her. Completely dissatisfied.

Negative experience: Used to be great. Had a wonderful dentist for a few years and a couple of good hygienists but recently the quality has dropped significantly. Poor mannered hygienists. Rude reception staff. Just worse and worse experience every time. The final straw, after being a patient here for nearly a decade I was late for the first time to an appointment due to the trains trikes. They cancelled it without calling or telling me so i took the afternoon off work and made the journey for no reason. Unbelievably poor etiquette.

Fantastic experience: I strongly recommend Canada Water Dental Health! From the moment I stepped into their clinic, I knew I was in good hands. The staff is incredibly friendly and professional, and the atmosphere is welcoming. Dr. Usman Waheed is an exceptional dentist who not only possesses great skill but also takes the time to truly listen to his patients. He has consistently gone above and beyond to address my dental issues, leaving me amazed at the results. His dedication to his craft and his patients is truly commendable. I've had several appointments here, and each time, I've left feeling grateful for the outstanding care I've received. If you're looking for a dentist who genuinely cares about your dental health and well-being, look no further than Canada Water Dental Health, and specifically, Dr. Usman Waheed. Thank you to the entire team for your exceptional service!

Fantastic experience: not a customer but working in the building fitting a new phone system and the receptionists were noticeably kind and welcoming (Ieva and Arya) and the practice manager Peter was also extremely friendly and helpful during the process.

Fantastic experience: Very satisfied, as always. Since before 2016 I have been going to CWDH for dental and hygienist services. The dentists who work there are very clear in their explanations, the assistants are pleasant and the clinic is clean and accommodating.

Fantastic experience: Going to a Hygienist can be stressful and worrying, however Mr Hasan made it a pleasant experience. As he asked me a few questions as I got in, explained to me what he was going to do and checked it I was happy to proceed. While he was performing the procedure, he checked on me to ensure that I was conformable. After he finished cleaning my teeth, he explained what he had done and gave me some great advice. Thank you Mr Hassan for your care and service.

Fantastic experience: I've been coming to CWDH for years and always been very happy with them, my excellent dentist Nitin, and now new hygienist Mahmoud. I'd highly recommend the practice, especially for anxious patients like me!

Fantastic experience: Dr Shapol Aram recently worked hard, and with kindness, to resolve pain I was getting from a filling. I now have no pain and am very grateful!

Fantastic experience: My dentist was Hassan, went for a standard dental hygienist appointment and he efficiently and without any pain removed all the tartar that had build up in my teeth. I’m super happy with the result and will definitely come again. Very nice people too.

Fantastic experience: I got my hygiene procedure yesterday and came out from the practice very happy and satisfied with the outcome, thanks to Dr. Hasan.

Negative experience: Avoid Avoid Avoid if you want to keep your teeth. One sitting with these cowboys - they said I needed 5 fillings to be done at once, treatment took less than 20mins - has resulted in me spending thousands in private denial overlays for years after.

Fantastic experience: I'm a nervous patient and I couldn't be happier with my hygienist appointment yesterday. Mr Hassan is friendly, calming and great at his job. I came away with a super clean and bright smile. Thank you and see you in again 6 months!

Fantastic experience: I recently had a hygiene appointment with Dr. Hasan at the center, and I must say it was a great experience. Dr. Hasan was exceptionally polite and professional throughout the appointment. In just about 30 minutes, he managed to leave my teeth remarkably clean. I am truly grateful for the excellent service provided. Thank you very much.

Negative experience: Just wanted to book an appointment for my daughter, the receptionist was so rude she didn't not even want to say her name didn't want to listen to what I wanted to ask talking over me infact did not wanted to come to this dentist anymore just because of her stinking nasty attitude. By the way her name Carmen

Fantastic experience: We are so lucky to have such a great Dental Practice around the corner from home (unusual to find one in London without having to go to the most private places) The staff are lovely and the Consultants all very well prepared and knowledgable! I was pleased to be treated by Dr Olla in the past to extract my upper wisdom teeth - a very confident and reassuring Doctor who put me at ease and did a thorough and quick job! I recently saw Dr Luke for a check: I was mortified to learn that I had 4 minor decays despite my obsession with oral hygiene! He did a fantastic job and even managed to see me again to adjust one filling that didn’t sit well on my tooth - this decay was tiny and a bit problematic. He sorted it out immediately with a new appointment and was incredibly caring and reassuring. My partner sees Dr Nasir and he is so happy with his cosmetic works and his attention to details. He always praises him for his skills and his rapport with patients. The hygienists are amazing too! Only once I wasn’t as satisfied with my hygiene apt and I found out that this was a temporary agency support. Since then I had more great hygienists! The Reception team are all welcoming and supportive - a big thank you to Federica and Esther who put up with my lockdown anxiety and always understood my needs!

Fantastic experience: Just had general dental check up for my daughter aileen. Both Dentist and nurse were amazing. Very friendly reception team. .

Fantastic experience: Just had a front incisor implant done by Dr Nagpaul. I am extremely happy with the result. I didn’t think it was going to be possible but everything was fully explained to me step by step. It’s impossible to tell the implant from my natural teeth. Incredible. The reception staff were also excellent .I have been using this dental practice for several years now and I would highly recommend it.

Negative experience: Worst dentist I have ever dealt with. My wife had an emergency appointment at this clinic, due to the chipped tooth. The fix did not work and, as per their policy, they are supposed to make another attempt to fix the issue. They had then advised that the dentist who provided the treatment is on annual leave for another 3 weeks and that it has to be the same person. If not, she would need to pay again. The chip is on one of her front teeth and she has a client facing job, so this is unacceptable. When I spoke with the manager Mandy Nakfu, she was unwilling to fix the situation there and then and hung up on me. We will be speaking with our solicitor.

Negative experience: Went there to get three stitches out after surgery on my wisdom tooth. They have changed me £65 just to remove them. From three she did manage to remove two and told me that the third one was gone. Like it must have fallen off. Guess what, two weeks later after having a meal I ended finding the last one. With all the equipment and tools she was incapable of finding it..... Poor effort for £65.

Fantastic experience: I'm very happy with the hygienist treatment, very good job. Very friendly receptionists and makes you feel confident. I will definitely go again.

Fantastic experience: Fantastic Dentists & pain free Dr Rashwan brilliant with nervous patients like me much appreciated and Dr Usman Waheed also excellent Delighted I found this surgery Many thanks

Fantastic experience: The dentist I had an appointment with today was very friendly and the receptionists were very welcoming. I will be returning again and recommending this to friends and family.

Negative experience: My recent hygienist appointment was the roughest hygienist treatment I've ever received, the appointment only lasted 15-20 minutes and i was in agony throughout and continue to be days later. Going into the treatment my teeth were not badly stained and I've had multiple hygienist procedures in the past without any issue but on this occasion I felt that the hygienist was excessively rough and now I regret not asking around for recommendations before going with a new hygienist.

Fantastic experience: "I needed to see someone urgently. Unfortunately, CWD (Clinic) didn't have any availability. However, the reception team promised to contact me as soon as a cancellation became available, which they did. I am extremely grateful for their efforts. I would like to thank Federica for sorting it out, and Dr. Poonam for being super helpful."

Fantastic experience: Had a wonderful time today at the practice seeing Dr Usman he explained everything properly. The lovely receptionists Carmen and Ieva were very helpful and welcoming.

Fantastic experience: My 10 month old son had his first dental appointment yesterday and the dentist was great! His jovial and personable manner meant he could easily examine the inside of my son's mouth, he also provided information on preventing unnatural gaps in the teeth and finger sucking. Was easy to book appointment and register too.

Fantastic experience: This review is long overdue. I was traumatised by the fact that I had to have a front tooth extracted due to advance gum disease. I had a consultation with Dr Poonam where I was made to feel safe and at ease moving forward with my treatment. I found Dr Poonam to be approachable, and courteous whilst maintaing her professional stance. I recently had a consultation at Guys hospital where the specialist commented on how well matched and fitted my denture is. Thank you Dr.. I am able to smile again with confidence because of you.

Negative experience: I’ve been coming here for over 6 years So has my sister who introduced me to them. She had a dentist appointment in September 2022 she was told she would be referred to a specialist and someone would contact her very soon. It’s now February 2023 and she’s going through so much pain due to the fact they didn’t follow up with the referral, there are NO notes that the appointment went ahead or even took place, there are no notes on her examination nor the referral. She’s at home in terrible pain and I’m gutted for her as she took time out of work this morning to try find a solution to the pain and to chase up a referral that was forgotten. The Receptionist is new so doesn’t know the ins and outs yet but it’s not her duty to make referrals, she wasn’t solution based, seems to me nobody communicates properly. To me it’s unprofessional and there’s no excuse for it, regardless of what I say things like this will still happen here. If youre a private patient I bet they are on the ball with storing/filing customer notes / referrals. All your doctor/hospital/dentist notes should be given to you in paper form or email form so you have your set just in case they are miss placed or even lost

Fantastic experience: I’ve been attending this NHS practice a few times and each time I found it on par or even better than some private practices because it doesn’t feel like they’re trying to sell you something. The reception staff is courteous and efficient in-person and over email. I found Dr Waheed to be transparent and knowledgeable and his assistant helpful. Maybe the tools may not be the newest, latest and greatest, but they do the job. It was also heartening to see that COVID precautions and cleaning routines were still in place.

Fantastic experience: Fantastic dentist! Many years using them now. My two year old also loved her first appointment. Today my baby started crying during a clean and the lovely staff rushed to comfort him so I could finish the appointment

Negative experience: Would honestly rate 0 star if I could. I am not usually one complaining publicly about health services but I am still suffering from care I’ve received at Canada Water Dental Health 2 years on. I am only trying to save people money and pain. Long story short it went from a basic routine check up (where I felt no pain whatsoever) to a full-on root canal treatment and a crown being fitted in. The whole process lasted over a year and I was even referred to a specialist at some point when they admitted they couldn’t do the root canal themselves. It cost me thousands of pounds. I’m sitting here today with an abscess in my mouth, in pain yet again. My new dentist told me the crown hasn’t been fitted in properly and I am taking antibiotics for gum infection. My shiny new crown is being extracted this week. I‘ve been a patient at Canada Water Dental Health a long time but it seems it got worse and worse every time I visited this last couple of years. I wouldn’t recommend the practice to anyone today. They even scrapped emergency appointments for NHS patients. These are now slots for private treatment…I’m not event talking about receptionists not looking at you while playing Candy Crush behind the desk, cashing in. It’s shocking.

Negative experience: Had an emergency appointment today, called them over the phone have not been there for a 6 years,doctors are great,the staff on front also,but today receptionist "sanctioned"my 10 min latness with a no right to see a doctor or ask anything,also tratened to report to police and kicked me out of a reception also the manager helped the receptionist Lena and served me a notice of a deregistration,reason cant handle nhs "exempt" free treatments which can not last more than 15 min.This is what u get free, by their judgment 15 min. i am coming there after six years where was the missed appoitments?If u dont want to see nhs patients do not put that u are nhs practice just put private.Again "great" front of house managment nothing wrong with the doctors which i could not see today because of my lateness and thanks for my deregistration Mr. Manager Sczabo you doing great its the patient fault not anyone else.Nhs should be proud of u guys,i just dont know are the receptionist nurses or just a normal computer booking staff also the if manager has any practise from health care or just a management business level just wanted to know this,as i see on the reviews somebdy mentioned the problems before so ist is not the first one and not be the last one as well.

Positive experience: I attended an emergency appointment here. The service was good and the receptionist even noticed I was stressed and asked if I was OK. Service was quick and the doctor diagnosed my condition and prescribed medication. The location of this place though stressed me out and that was the last thing I needed when attending an emergency appointment.

Fantastic experience: Had a lovely experience with Pragya who did my hygiene clean! She was literally amazing. So kind, caring, understanding and knowledgeable. Explained to me how important cleaning is without making me feel bad about my teeth. Will be coming here again for my hygiene! :) Reception team are always happy to help with a smile. Also had my filling done by Dr Ola and she was so good, made me feel comfortable and had such gentle hands. I’m very happy with my filling, can’t even tell I’ve had one. My mum recently had composite filling done by Dr Ola as well and I’ve not seen her so happy about her teeth for a long time. I can see a difference in her confidence and it’s all thanks to Dr Ola; Honestly one of the best dentists I’ve been to. Very caring and puts you at ease!