
Acton Vale Dental Centre

Information about Acton Vale Dental Centre
Opening hours
- sunday: (closed)
- monday: 8:30-17:30
- tuesday: 8:45-19h
- wednesday: 8:45-18h
- thursday: 8:45-18h
- friday: 8:45-17:30
- saturday: 8:45-14:30
Dental clinic in Acton Vale
Our comment from Best Dentists about Acton Vale Dental Centre:
Acton Vale Dental Centre has gained a stellar reputation for its exceptional dental care and friendly atmosphere. Many patients have praised the team's professionalism and the high quality of service they provide. Here are some key highlights:
- Friendly and Professional Staff: The dentists and hygienists are described as kind, patient, and knowledgeable, ensuring a comfortable experience for all patients.
- Comprehensive Care: Patients have appreciated the thoroughness of treatments, particularly with hygienists like Stephanie, who take the time to educate and guide their patients on maintaining dental hygiene.
- Welcoming Environment: The reception team is commended for being accommodating and friendly, contributing to a positive overall experience.
- Efficient Scheduling: Patients value the ease of booking appointments and the timely reminders for check-ups.
Overall, Acton Vale Dental Centre is a top choice for anyone seeking a dental practice that prioritizes patient care and satisfaction.
Acton Vale Dental Centre: Reviews
Fantastic experience: I am very happy with my dentist Dr Benveer Kaley he is very nice, makes you feel relaxed and has done a very good job on my teeth. I have been attending this dentist for many years the staff are friendly and helpful, each visit has been pleasant I highly recommend this dental practice
Fantastic experience: Lovely practice and such a nice lady dentist, nurse and reception team.
Fantastic experience: It was a pleasure to meet the great team at Acton Vale Dental center. The service was excellent and I am very pleased with the results and support they provided. Great work and friendly team!
Thank you so much for your lovely review :-)
Fantastic experience: I recently had an appointment with the hygienist, she was very helpful and did such a great job cleaning my teeth. The reception staff were also extremely friendly and welcoming. Overall experience was very pleasant
Negative experience: I went here today to see the hygienist, paid £80 plus an additional £25 for upgraded stain removal treatment, before leaving I booked and paid for a follow up. I have arrived at work a little while ago and looked in the mirror and pretty horrified that my teeth look exactly the same after paying £105. I called and said I want a refund for the appointment in 6 months, that I’m not happy to attend for follow up after the treatment today, they said they are not authorised to issue a refund and I have to wait for a callback to see if the manager will authorise it?! They can take my money but not give it back? Awful service.
Hi Nicoletta,
Thank you for sharing your feedback. We have carefully reviewed the records and listened back to the phone calls relating to your visit.
At the end of your appointment, our hygienist asked if you were satisfied with the clean, and it was noted that you checked in the surgery mirror and confirmed that you were.
A few hours later, you contacted us to request a refund for your follow-up treatment, explaining that you were no longer happy with the clean. Our front-of-house team offered you a same-day review appointment, which you declined, opting instead to proceed with a refund.
As explained, and as outlined on our website, refunds are normally processed within 7–10 days in line with our practice policy. While refunds are not usually immediate, we did our best to expedite the process for you.
It would be very rare in any establishment to have refunds processed on the spot. In your case, however, the refund was authorised and processed on the same day in order to accommodate the urgency of your request. We are sorry that despite this you were still not happy with the service you have received.
We remain committed to providing the best possible care and service for all our patients, and we are sorry to hear that your experience did not meet your expectations.
Fantastic experience: Very pleased with the online booking process, reception staff and the Healthcare staff. Would definetly recommend to friends and family.
Thank you Mohamed :-)
Fantastic experience: Best dentist I’ve ever been 2
What you John for your lovely review :-)
Fantastic experience: Friendly staff, and dentist as well. My only concern was why a few were allowed speaking on phone in the waiting room , when there was a clear post about taking their call outside. But overall it' s a nice place..
Thank you Bengt for your review. With regards to phones we just ask that patients are respectful with regards to phone calls and keep them minimal and discreet for the comfort of other patients around them. We look forward to seeing you again :-)
Fantastic experience: When I found I couldn't make my appointment, I phoned the week before and it was changed to the day after the original - no waiting! Then the dentist fixed an unsightly blemish on my bonded tooth in the same appointment - no waiting to return! Efficient, timely and friendly. I recommend this dental practice.
Thank you Helen :-)
Fantastic experience: “Excellent dental clinic! Friendly and professional staff, skilled doctors, and very clean facilities with modern equipment. Highly recommended!”
Thank you Noor for your lovely review :-)
Fantastic experience: Very professional service, friendly receptionists and great dentists. Surgery is well equipped and modern.
Thank you Rob :-)
Fantastic experience: An amazing reception, from the front office to the doctor and the rest staff. Thanks you.
Thank you for your lovely review :-)
Fantastic experience: I have been a very nervous patient for the last 6-7 years after having a very bad experience with a dentist and the treatment I received, however, after having been seen by Dr Moussati - I cannot thank him enough for making me feel comfortable and at ease whilst having a tooth extraction - he is definitely the best dentist ever!!! Thank you, thank you, thank you Dr Moussati - God Bless you! Mrs Mirza
Thank you NIcky :-)
Fantastic experience: My dentist and hygienist are gentle, patient, knowledgable and very happy to answer ALL my questions. Happily, I am seen within a few minutes of my appointed time.
Thank you for taking the time to leave us a lovely review :-)
Fantastic experience: I've moved to this surgery last year, incredibly satisfied with the service, Rawad is amazing, great at his job, moved my kids soon after my visit to get tgeir check ups and treatments with him, highly recomeded dentistry in general, but especially Rawad.The reception staff is very friendly as well and polite. Happy with my decision.
Thank you for your kind review Guranda :-)
Fantastic experience: Excellent dental practice I’m very happy with the care the knowledge and professionalism of everyone Well done
Thank you Amina for your kind review :-)
Fantastic experience: The team at Acton Vale are always kind and friendly. They offer great advice without it feeling “salesy” - I can’t recommend them highly enough.
Thank you Nicky! We look forward to having you with us again :-)
Fantastic experience: Coming to Acton Dental care Practice is a great experience, the Receptionists are very welcoming, the Dentist explain everything before the procedure. Great place to go.
Thank you Beatrice :-)
Fantastic experience: Excellent dental care. Professional staff and a nice atmosphere with pleasant members. You should join them.
Thank you Sean :-)
Fantastic experience: I have been a patient for years, now my little girl and I go together. They are very polite, and understanding, they call, text and email every 6month to remind you about your check up. My dentist is very nice and it’s so clean and modern in there.
Thank you Janice for your lovely review :-)
Fantastic experience: I was really impressed with the expert care I received from Richard during my Invisalign treatment. Throughout, the communication about cost, the process, and timeline, was clear. More importantly, my expectations with the outcome were met and I couldn’t be happier with results. The receptionists were friendly and accommodating with appointments which contributed to making it a really positive experience. I would recommend this practice and in particular want to thank Richard for his attention to detail, gentle and approachable manner!
Thank you Helen :-)
Fantastic experience: Whether it is seeing the dentist or hygienist always feel at ease & like how they explain/discuss all treatments. The booking staff are all friendly & helpful.
Thank you Janet :-)
Fantastic experience: Regular customer, seen multiple different people there and it’s always a professional standard
Thank you very much for your kind review Lucy! We hope to see you again soon! :-)
Fantastic experience: Absolutely wonderful!!! Professional, friendly and caring.
Thank you James! We look forward to seeing you again :-)
Fantastic experience: This dentist is amazing! I went in for a cleaning and whitening, and the whole experience was fantastic. The staff is super friendly, and the dentist took the time to explain everything clearly. My teeth feel incredibly clean and look so much brighter. I highly recommend this place!
Thank you Rebecca :-)
Fantastic experience: I am always very nervous about going to a hygienist but Stephanie and Sabina were brilliant at explaining the need to remove my extreme amount of tartar which was starting to cause periodontitis and lead ultimately to higher dental bills with the dentist. As soon as they knew I was fearful they were able to keep me calm and do a pain-free job with the use of local anaesthetic. I can honestly say that Stephanie did a great job on my teeth but also was so patient and understanding with scaredy-cat me. I realise now how needed the hygiene work had been, and actually I really don't mind going again now. Huge thanks!
Hi Joanna, thank you so much for your lovely review! We look forward to seeing you again :-)
Fantastic experience: Stephanie took extra care when cleaning my teeth, she’s very professional and considerate. Would absolutely recommend her and Acton Vale Dental Centre team. Thank you
Thank you Mel :-)
Fantastic experience: Very nice place to visit and very friendly people Stephanie. Thanks again for looking out for me
Thank you :-)
Fantastic experience: Great service and very well informed dentist professional. I received detailed tips and lots of information on how to care of my teeth. I truly recommend this dental clinic.
Thank you for your lovely review Oskar! See you next time :-)
Negative experience: I recently visited Acton Vale Dental Centre for a routine teeth cleaning by Stephanie Belfour, and unfortunately, the experience not what I expected from a professional. I share my experience in the hopes that improvements will be made in how patients are treated and to make other patients aware of the situation. During my appointment, the hygienist named Stephanie Balfour performed the cleaning. From the beginning, her attitude was noticeably rude and dismissive. She made a comment at the end of the treatment along the lines of “that was a lot of work, you will need to come again in 3 months for another treatment” in a tone that felt unprofessional and almost accusatory. Her bedside manner was severely lacking — there was no attempt to make me feel respected as a patient. Whilst she carried out the cleaning, she pulled at my lips in a rough, almost aggressive manner throughout the procedure. It didn’t seem like a necessary part of the treatment, it felt excessive and as if she was intentionally being rough. Throughout the cleaning, her demeanor remained brusque and cold. There was no basic courtesy or any explanation of what she was doing, no effort to check on my comfort, and her attitude gave the impression that I was a burden rather than a patient seeking care. This kind of interaction is not only unprofessional but also unacceptable in a healthcare setting where patients should feel safe and cared for. To make matters worse, after the cleaning was finished, I was left with debris on my face — water and splatter from the procedure. I was told to rinse. Another nurse in the room told me I can have a wipe to clean my face, but Stephanie ignored the comment although the wipes were beside her, she did not offer me anything to clean myself up. The nurse walked over to her side of the desk and passed me the wipe. This lack of basic hygiene consideration and courtesy was honestly shocking. Although I was happy with the result of the clean, I left the clinic feeling completely dissatisfied with the experience. A dental visit, especially something as routine as a cleaning, should not feel hostile or degrading. I believe every patient deserves to be treated with respect, care, and dignity — and unfortunately, that was not the case here. I am unsure what prejudice Stephanie had against me, however it was a treatment I had paid for so I should not have been treated as a burden. I hope Acton Vale Dental Centre takes this feedback seriously and provides Stephanie Belfour training on proper patient communication and professional conduct. Patients should not have to endure rude behavior or poor hygiene practices during their visit.
Dear Adam,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience and the concerns you’ve raised regarding your visit.
At Acton Vale Dental Centre, we take all feedback seriously and are committed to ensuring every patient feels respected, cared for, and comfortable during their time with us. The experience you described does not align with the level of service we aim to provide.
While we are pleased to hear that you were happy with the result of the cleaning, it is equally important that the experience itself is positive and supportive. We deeply regret that this was not the case for you.
After thoroughly reviewing our records, we have not been able to locate any appointment under your name. It is possible that there may have been a booking under a different name and we would very much appreciate the opportunity to clarify and investigate this further.
Please could you contact our clinic manager directly at 0208 749 3267 or [email protected] so we can better understand the details of your visit and address your concerns appropriately. Your feedback is important to us, and we are committed to making things right.
Thank you for taking the time to leave us a review.
Fantastic experience: Wry good experience with dr
Thank you :-)
Fantastic experience: I had an awesome experience with Patricija and her assistant at the centre today. The whole team (including reception desk) was super friendly and made me feel right at home. they were raelly professional and made sure I was comfy the whole time.
Thank you Mustapha for your lovely review :-)
Fantastic experience: good service, lovely dentist, staff polite
Thank you Isabelle :-)
Fantastic experience: The service I received from Acton dentist is excellent, they are friendly people
Thank you Areza :-)
Fantastic experience: Kind, helpful, professional staff. Easy to make an appointment.
Thank you James :-)
Fantastic experience: Very friendly staff. Very clean place
Thank you :-)
Fantastic experience: Happy with the service at Acton Vale Dental very helpful & Friendly informative ,professional good team Thank Guys
Thank you Petrena for your kind review :-)
Fantastic experience: Excellent hygienist session, Stephanie is amazing, I am very pleased, thank you so much
Thank you Fadia for your lovely review :-)
Fantastic experience: I have been visiting Patricia at Acton Vale Dentist for the past year, and I can't say enough good things about her! From my very first appointment, Patricia has consistently gone above and beyond to ensure that my dental hygiene experience is both comfortable and effective. Patricia's warm and friendly demeanor immediately puts me at ease, making each visit a pleasant one. She takes the time to listen to my concerns and is always willing to answer any questions I have about my oral health. Her thoroughness during cleanings is impressive; she pays close attention to detail and ensures that every aspect of my dental hygiene is addressed. What truly sets Patricia apart is her commitment to patient education. She provides me with personalized tips and advice on how to improve my oral care routine at home, which has made a noticeable difference in my dental health. I appreciate how she explains the reasons behind her recommendations, empowering me to take charge of my oral hygiene. Overall, my experience with Patricia has been outstanding. Her professionalism, expertise, and genuine care for her patients shine through in every interaction. If you're looking for a dental hygienist who truly goes the extra mile, I highly recommend Patricia at Acton Vale Dentist! Thank you, Patricia, for making my dental visits such a positive experience!
Thank you Hidri for taking the time to leave such a lovely review! We look forward to seeing you again :-)
Positive experience: Had the best experience with Patricia today!. Very pleased with her service and she gave me excellent advice on how to improve my hygiene at home. Would highly recommend her. Thank you Patricia
Thank you Rosalyn...hopefully next time we can get that extra star from you! Look forward to seeing you again :-)
Fantastic experience: I'm happy with my dentist Rawad. He did a great job and explained all the process in details. I am a nervous patient and don't trust dentists in general due to past experiences, however I highly recommend him. Thank you
Thank you Letizia :-)
Fantastic experience: I'm very pleased with my regular dentist. He is caring with an excellent manner. The clinic itself is pristine with courteous and welcoming staff. I was recommended to you and am happy to sing your praises to anyone looking for a dentist.
Thank you Lynne for your lovely review :-)
Fantastic experience: Best service they do care about there patients i highly recommend
Thank you Elsayed :-)
Fantastic experience: I discovered this dental practice few months ago and I am very happy and impressed by the thoroughness, professionalism and high quality dental care they offered me - I wish I discovered it earlier. I would recommend The Acton Vale Dental Centre to anyone who takes their health, especially dental health, seriously. Amina Z
Thank you so much for your review. We look forward to seeing you again :-)
Fantastic experience: Its was worthy my expectation; though the price tag alittle high All in all, well done
Thank you :-)
Fantastic experience: I love Acton Vale dentists, the ladies at the desk are super helpful & friendly. I love my dentist he is the best - Omar Mousatti, super helpful, manages my teeth great, less is more, very calm, very informative, always has the time..
Thank you Joanne, we really appreciate your kind review :-)
Fantastic experience: Acton Vale Dental is highly professional center. The dentist and nurses truly work with care and have specialist knowledge to ensure you are well inormed about your dental health.
Thank you Dhev for yout lovely review :-)
Fantastic experience: Excellent work, really good professional service, thank you, I'll be back soon.
Thank you! We will see you again soon :-)
Fantastic experience: Stephanie always does a fantastic job, I almost fall sleep when she is working on my teeth as her work is gentle, impeccable and I actually enjoy a dental clean!!
Thank you Rachel for your kind review :-)
Fantastic experience: It’s perfect, thank you very much from doctor
Thank you :-)
Fantastic experience: Acton Vale dentist is the place where you can find the best doctor do it the job properly and very friendly. I love this place and I would like to stay with in the future.
Thank you Nabil for yur lovely review :-)
Fantastic experience: Lovely people, very understanding of old, nervous, dizzy patients
Thank you Keith :-)
Fantastic experience: Acton Vale Dental Centre has been my dentists for over 30 years. They have looked after my whole family and over the years their quality and breadth of services, which started off as excellent, have continued to get better - especially in their new premises. Kind, caring, professional and skilful from the staff in reception and through to the treatment rooms.
Thank you Dennis for your lovely review . We look forward to seeing you again soon :-)
Fantastic experience: I am an NHS patient at this dentist. They have always been kind, professional and transparent with treatments that are needed and pricing.
Thank you Claire for taking the time to leave us a review :-)
Fantastic experience: Acton Vale Dental Centre is a reliable and friendly practice. I was recently seen by the lovely Patricija for my dental hygiene appointment. She was thorough and diligent and had great tailored suggestions for how I can improve my dental hygiene. I was very satisfied with my clean. I look forward to my next visit.
Thank you Jennifer for your kind review! See you again soon :-)
Fantastic experience: After the Covid lockdown periond and general lack of not going to the dentist my teeth and gum health had really detoriated. I have to say both my dentist Dr Sharm & hygenist Patricija have done an amazing job getting my teeth back on track, highly recommended.
Thank you so much Dominic for your kind review! We look forward to seeing you back again with us soon :-)
Negative experience: I developed a gum infection due to your hygienist’s cleaning just one day before my holiday, which was then ruined by constant pain. When I returned, I booked an appointment and was still charged £60, despite the issue being caused by the initial treatment. I was prescribed antibiotics, which finally resolved the problem.
Hi Tomasz,
According to our records, you attended for a hygiene appointment last year in June 2024. An infection of a tooth cannot be caused by a hygiene clean, but in fact will be an abscess caused by either gum disease or tooth decay.
We are very sorry you had this problem and hope that since then you have had the treatment to rectify. If not, please do contact us and one of our dentists would be more than happy to treat for you.
Please do bear in mind that although antibiotics may get rid of the pain temporarily, they will not resolve the deeper problem.
Thank you for taking the time to leave us a review
Fantastic experience: I really recommend Acton Vale Dental Centre. I went for a polish cleaning and air flow and I am very happy with the results. The hygienist was very gentle. Laura was very friendly and helpful.
Thank you Gemma for your kind review! :-)
Fantastic experience: I have been attending this Dental Practice for some time and have been entirely happy with the service. I wouldn’t hesitate to recommend it without reservation.
Thank you so much Peter for your lovely review and feedback :-)
Negative experience: This dentist performed the fastest check-up imaginable—literally one second, not even a minute. It felt rushed, far from thorough, and is best avoided.
Hi Walid
We have checked our database and we have no record of you on our system or attending our clinic. Could you please contact us on 0208 749 3267 so we are able to investigate further?
Negative experience: I had appointment with hygienist. It was 30 min appointment, he called me called me in 5min late snd finished 5min early .its mean he done 20min cleaning job . Not happy at all .surely that was my last visit and will never visit again
Hi Zaheer
We have third to contact you to discuss further but have been unable to. We are very sorry to hear you were unhappy with your hygiene appointment. Some patients do require less cleaning time than 30minutes but we would be more than happy to offer you a complimentary follow up appointment. Please contact us on 0208 749 3267 to book !
Fantastic experience: I’ve always been a bit afraid of going to the dentist and with age it’s gotten worse, until I found my dentist and hygienist at the surgery. Now I don’t feel scared or embarrassed. I book my appointments when I get my reminder. The kind, competent and compassionate approach have broken the pattern of many years of not going regularly. They have saved my teeth and taken away my anxiety.
Such a lovely review thank you Pia :-)
Fantastic experience: I’d fallen off the wagon with visiting the dentist (again) & Acton Vale are a real find. Professional & welcoming and a big thank you to Patricija for the best cleaning I’ve ever had. See you next year guys
Thank you Meirion for your review :-)
Negative experience: Had an appointment for my son at 0845. Wasn’t happy at all with how quick the interaction was with my child’s dentist. He was sitted at the dental chair for only 5minutes, put some fluoride in his teeth and done without instructions on what to do about the flouride thing. Dentists at Acton Vale are not as caring really. They try to be as quick doing bare minimum. That one time when I was the patient, I had to come back because my composite filling wasn’t done well as the color didn’t match my teeth. And in that case when I came back few days later, the dentist was more careful in what he was doing. (Comparing experience from dentists in our home country who does the job well, builds rapport and trust with the patient.) This is a general observation of how the dentists are in this clinic. Receptionists are ok. Smiles a little.
Hi Marian
We are so sorry to hear this from you. We have tried to contact you a few times to discuss further. Please could you contact us on 0208 749 3267 so we can discuss further!
Fantastic experience: My experience at Acton Vale Dentists was amazing! Not too much pain and excellent result! I'm satisfied 100%. Thank you Dr Omar for the safe extraction and thank you Dr. Alaa for the perfect hygiene! Feeling so grateful....Evangelia.
Thank you Evangelina :-)
Fantastic experience: The best dentist you can find to help you to make your smile better for you to feel more confident.
What a lovely review! Thank you Aurelio :-)
Fantastic experience: Patrizia, the hygienist is very professional and welcoming. She did a great job in restoring my confidence in smiling
Thank you Francesco for your kind review :-)
Fantastic experience: This was my first time going here and I felt very well taken care of. They have been very kind and attentive. I would recommend their services.
Thank you Aurora! We look forward to having you back again -:)
Fantastic experience: I had my first visit at Acton Vale Dental Centre for a check-up and filling, and am very happy with my experience. Dr Rawad was very thorough during the check-up, explaining everything in detail and answering all my questions. The filling was done with great care and was completely painless, which I appreciated. Highly recommend this practice for anyone looking for a friendly and professional dental experience:)
Hi Marita, thank you for your lovely review, we are so pleased. And thank you for choosing us, we look forward to seeing you again :-)
Fantastic experience: Every person I met at Acton Vale is courteous friendly, kind and professional. They really took the time necessary to do everything right. The ladies at the reception are extremely helpful and caring. Dr.Benveer Kaley is excellent, professional ,kind , provided the BEST dental experience I can remember. Doctor did a wonderful job with the treatment and cleaning , provided great dental advice. Thank you Acton Vale Dental Centre for this wonderful experience! I will always recommend ☺️ this best Dental Centre Magdalena Great dental experience!
Thank you so much Magdalena :-)
Fantastic experience: I really like Acton Vale Dental Care. Lovely staff, my dentist, Rawad, is excellent as is my Hygenist, Alaa. Unpretentious but has all the bells and whistles and is just a short through Acton Park away.
Thank you so much for your kind review Richard :-)
Fantastic experience: I have been a patient of AVD for 7 years now and have been under the care of Omar and Steph for all that time. Omar’s settling and caring manor has made what could have been a very difficult journey a much easier one to navigate, and with the added expertise and encouragement from Steph who has cleaned and gleamed my teeth back to a healthy bright smile I couldn’t be happier! Together they have taught me, without judgement, a full and healthy process to looking after my teeth and gums, and we’ve had some laughs along the way. And a last mention to the receptionist who are so warm, friendly and very helpful. Highly recommend Acton Vale Dentist!
What a lovely review! Thank you Gary :-)
Fantastic experience: I’ve been 3 times for regular hygiene visits and have no complaints. I never worry about going as Patricija creates a relaxed environment. It is over so quick too which is a bonus!
Thank you for your kind review Shauna:-)
Fantastic experience: I had a composite treatment with Omar 18 months ago and when I meet people they think I’m a dentist! The hygienist Stephanie is also excellent and keeping them in great condition. I was initially tempted to go to Turkey for treatment but I’m so glad I didn’t
We are very glad you didn’t go to Turkey either Neil! Look forward to seeing you again :-)
Fantastic experience: Fantastic quality of care! Dr Rawade was very knowledgeable with great patient manner. He performed a very thorough review of my dental health and cleaned my teeth very well. Thank you
Thank you Sam :-)
Negative experience: Second time hygienist visit, my first visit was great but the second time with a different hygienist not so. She was friendly and I was comfortable, but the whole session only took 15 minutes, I'd paid extra for the air flow polishing and when I questioned why it was all so quick I was told that my paying for that had made her job easier so no need to do more. It didn't feel like getting the best, whitest results was at all the priority. The rest of the session was spent with her trying to sell me cosmetic injectables, and it felt like that was more the focus and priority. Response to the below: that was exactly my point, over half the session was spent trying to sell me injections. Yes, I may have ticked that I was interested in hearing what else the surgery offered, that doesn't mean I was wanting to pay for the privilege of being part of your market research and being told what injections I should have. I came to have my teeth cleaned and whitened, in this I feel very failed.
Hi Francesca,
We are so sorry to hear that you were disappointed with the service you received. We have checked our computer records and your hygiene session lasted a full 36 minutes in total, when they should only be 30 minutes or less normally.
Each of our Hygiene sessions are tailored to the presenting needs of each patient that comes to see us.
They include the following: oral health screening, oral hygiene education/ instruction and demonstrations, scale and polishing, stain removal, product recommendations and advice and to address any concerns or interests from each of our patients.
It is worth noting that scaling of the teeth alone forms only one part of a session and the time taken to carry out only this part is dependent on the need of each patient and some need more or less time depending on their oral heath presentation and needs.
With regards to the conversation the hygienist had with you about injectables, you had ticked on our welcome form to say that that you were interested in this and wanted to hear more about improved skin.
From the notes we had on what your needs and requirements were for this appointment, we feel the hygienist tried her best to tailor your appointment to this. We are sorry if you do not feel this was the case but we thank you for taking the time to leave us a review.
Fantastic experience: Had a hygiene appointment with Stephanie. She was very professional and I am so happy with my results.. very clean and friendly staff
Thank you :-)
Fantastic experience: Fantastic service! Would highly recommend. My son was very nervous and the hygienist really took her time explaining everything to him and being very gentle!
Thank you for taking the time to write such a lovely review, we are so very pleased you are happy with our service, we look forward to seeing you and your son at your next appointment with us :-)
Fantastic experience: Acton Vale Dentist is a great clinic. I’ve been a customer of their services for about 5 years. I had my regular hygiene sessions with Steph who taught me good habits of looking after my teeth As I regularly drink tea and coffee, my teeth get stained so I come every few months for an airflow treatment. I also come for a regular check in with Omar, did my Invisalign course under his supervision, and I am very pleased with the result. Overall, I highly recommend Acton Vale Dentist, you’d be looked after very well
Thank you for such a lovely review, we hope you continue to be with us for a further five years and beyond. We look forward to seeing you again soon :-)
Fantastic experience: Already the second time I came here for a Hygienist appointment with Stephanie who did a great job, kept checking in whether I was okay and worked effectively and efficient. I will be back in 6 months :)
Thank you for leaving a lovely review following your visit with us, we look forward to seeing you again at your next appointment with us :-)
Fantastic experience: The Hygienist Stephanie. Provides a great service. Very professional and efficient. I highly recommend.
Hi Daniel
Lovely to have you back at the practice, it was a pleasure to treat you. Thank you for your review, much appreciated.
Fantastic experience: Acton Vale Dental is so good, and the people so lovely, I actually enjoy going to the dentists! Steph the Oral Hygienist is lovely and we have fun chatting in between her doing her job brilliantly.
David it is always a pleasure to have you in practice and thank you for your very kind review, we are so glad that you now enjoy your visits with us, that is really great to hear. See you at your next visit with us.
Fantastic experience: Absolutely first class service. Very welcoming and friendly dentist centre, which I've been using for few years. Highly recommended.
Thank you Michael for your kind review :-)
Fantastic experience: Very happy with the dentists here. Great service and fitted me in at very short notice
Thank you Amit for your kind review!
Fantastic experience: Really good dentists and friendly team. Been coming here for 10 years and always been treated well.
Thank you Karan for your feedback :-)
Fantastic experience: Very high quality dental center. Have good system of appointments that allow you to give a deposit and then save appointment time. Very hygienic.
Thank you Osman for your review :-)
Negative experience: Had a hygienist appointment but only remembered at the time as I was ill with Sinusitis so completely forgot about it. I called and asked to rearrange for another day or even come later that day but said I will lose my deposit even though I am a regular client and had a genuine reason.
Hi Nazir
As discussed with you on the phone, on booking hygiene appointments our patients are told clearly that there is a 48 hour cancellation policy in place with bookings.
Our hygiene appointments are very popular and we are often turning people away due to us being booked up. You called us at the time of your appointment saying you were not coming to your appointment. Had we been given even a few hours notice we could have assisted you and possibly even managed to get in one of the many people that had requested an appointment that day- but that were unable to get one as we were booked.
In any industry I’m sure you are aware, it is common practice that a no show would incur a charge as unfortunately it also occurs a charge to the business.
I’m very sorry you do not feel satisfied by this, can I advise in the future to avoid this that you make a clearer note of your appointments and if you are not able to attend then you try and give as much notice as possible to cancel.
Thank you for your review
Fantastic experience: Had appointment with dental hygienist. Her warm and friendly approach helped keep me at ease while doing a very thorough job. I have a particular aversion to having my teeth descaled due to very sensitive gums (related to ASD). However they paced procedure well to minimise discomfort. As an additional tip for anyone with similar issues, using clove oil/eugenol dabbed over gumline prior with cotton buds helps reduce discomfort alot
Thank you Julian for your kind review! Lovely to have you with us :-)
Negative experience: Had a hygiene appointment which felt soo rushed took about 10 minutes to complete. I basically paid £75 to have my teeth flossed and brushed. Definitely wouldn’t come here again.
Hi
Thank you for your feedback.
We were disappointed you hear you were not happy with our service. As we did not have your full name we have courtesy called our hygiene patients and dont seem to have had this feedback from anyone- and everyone seems to have a follow up appintment booked in the future. Are you sure it was us you visited? Our hygienists always do all they can to ensure our patients get the most out of their appointments so we would be very disappointed to hear anyone felt otherwise. We would be more than happy to discuss further with you if you could please either call us on 0208 749 3267 or email us on [email protected] so we can investigate further.
Fantastic experience: I saw Patricia for my routine dental hygiene today, she was fantastic, took her time to throughly clean my teeth, was very kind and friendly. I highly recommend going to see her. My teeth feel so clean and shiny.
Thank you Ghaida :-)
Fantastic experience: Had a hygiene clean today, it was my first and it was completely painless! Highly recommend Stephanie
Thank you Aneurin for your kind review :-)
Fantastic experience: I highly recommend Acton Vale Dentist (Stephanie) for anyone seeking exceptional dental care. Stephanie provided me with a thorough hygiene clean and teeth whitening treatment using the Enlighten system. Not only did I achieve fantastic results with no sensitivity, but Stephanie's expertise and professionalism ensured a comfortable experience throughout. I'm incredibly satisfied with the results and grateful for Stephanie's skillful care.
Thank you Ahmed for your kind review :-)
Fantastic experience: Been seeing Steph for a few years now she’s great, would highly recommend.
Thank you for taking the time to leave us a review :-)
Positive experience: Stephanie was super patient during my clean as a new patient. Very speedy and painless, would recommend.
Thank you Agata for your lovely review! Hopefully next time we can get that extra star from you :-)
Fantastic experience: Kind, professional dental hygienist (Stephanie) - remembers my anxieties, gives clear advice. My teeth and gums are definitely much healthier since I started seeing her regularly - highly recommended!
Thank you Pat for your review :-)
Fantastic experience: Ive just spoken to Alisia. She was BRILLIANT! Very helpful and extremely friendly & polite - she ended up booking me a hygienist which was wasn't the reason for my call. She is an EXCELLENT saleswoman as well! LOL! All staff are friendly, it's a very clean environment. And I'm so sad to hear the dentist Shafali Tank no longer works in Acton Vale
Thank you for your kind review :-)
Fantastic experience: Fabulous dental hygienist. Extremely thorough but also very pleasant and smiley. Puts you at ease. I would recommend! :)
Thank you Thomas for your kind words! We look forward to seeing you again :-)
Fantastic experience: Amazing staff! Had a emergency extraction yesterday and I was very nervous as I don't cope well with dentist visits. Dr Omar was absolutely amazing and made every effort to make me feel comfortable throughout the whole procedure. A very big "Thank you" for your kindness and compassion in treating an adult baby! Would highly recommend to anyone looking for first class dental care.
Thank you Bhav ! We are so pleased with your feedback! Thank you for taking the time to leave us a lovely review :-)
Fantastic experience: I have had a good experience at this dental centre. The dentist Rawad and the hygienist Patricija have helped me to be happier with my teeth.
Thank you Alice for your kind review :-)
Fantastic experience: I had my whitening treatment and I have been having my dental hygiene done here for a while now. I would definitely recommend Stephanie. Very professional and friendly.
Thank you Chiara for your kind review :-)
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