South Cliff Dental Group, Brighton

Negative experience: Asked to book a nhs check up which i was told to call up monday as theyre going to be closed on sunday. I hung up and then instantly get a call back asking for my details then told that I would be seen the Sunday. I hesitated and said im free for an appointment anytime before 12 as I work in the afternoon on sundays. Then book me in for 12:30. I couldn't understand the lady on the the phone as I struggle with very broken accents. She sounded short and snappy when I tried to clarify what was being said, After reading the reviews I dont feel like this is a place suitable for a mentally ill and vulnerable person as theres seems to be alot of pushy behaviour from just that first phone call alone. Sorry but honestly it didn't feel legit or safe for me in my opinion

Fantastic experience: I am very satisfied, Dr Askhan is really good, my treatment was quick and smooth. Thank you.

Negative experience: Never had this at my old dentist but they will only do black for nhs filling Being in an obvious spot I had to spend £375 instead of the £70 so it would be white The whole place didn’t feel very welcoming either

Fantastic experience: Had a great experience with the hygienist Pooja. Good work

Fantastic experience: Very professional service. Will visit again

Fantastic experience: My experience that i had in this clinic is good

Negative experience: Terrible! I went for a check up and within 2 mins I was told I need to fill a cavity that’s under my filling. I was then told the price, I went down to reception and I was told I need to book and pay there and then for the treatment. I felt it wasn’t hygienic there and I couldn’t understand anyone so I went elsewhere to seek another opinion. I was told at my new surgery that I do not need another filling, it’s normal to see a bit of shadowing on the x-ray. So they are total con artists only out for money.

Fantastic experience: This is a NHS and Private dentist. With NHS having so few slots. You have to go every 6 months to remain on the books, this is standard across the board. I have been 4 times and every time there has been no issues. I'm just grateful this place opens on a Sunday.

Negative experience: Have not been to a dentist for 10 years, my teeth have only caused me pain a couple of times throughout those years and just by pain I mean bearable and nothing major. I go here and I’m charged nearly £300 for a filling for two teeth and have to pay for another xray which I refused to do it with them. I only went a couple of days ago and I am in extreme pain on the whole left side of my mouth, I have ulcers all over my mouth also. Not only wasted a lot of money here already, I’ll have to go to another dentists (by the way there was no dentists when I went, the receptionist said only ‘therapists are working today’. When my dad overheard a conversation when I was getting my teeth looked at. Do not recommend. The extreme pain I’m in. I wouldn’t want anyone else to have it.

Fantastic experience: Friendly and comfortable when it comes to a dental clinic. Would highly suggest!

Fantastic experience: Amazing service. Majid was really helpful and kind.

Fantastic experience: Great communication. They were really professional with the treatment. Felt reassured throughout the appointment.

Fantastic experience: It’s a really nice ice clinic with friendly staff.

Negative experience: I’ve just been in to see a dentist and she told me she’s going on holiday in 2 weeks so could I book an appointment with the hygienist and she would do it. Also she wanted to do 2 fillings today. Tried charging me nearly £300. I only went in for a check up. Also she smelt like onion I will not be returning

Negative experience: The dentist I saw today was absolutely amazing but I was given a hygienist appointment without actually being told until after the treatment so I went for a checkup and then without being told that this was additional money I was given a hygienist appointment and then expected at the end to pay for it, even though I was never told this was an additional charge Also they do not offer white fillings on the NHS banding so today I have paid £180for one white filling which I feel is very, very extreme at the end of my appointment I was told to pay £180 plus £75 for the hygienist appointment. I had to kick a bit of a fuss and I did refuse to pay the £75 for the hygienist appointment as I was never told of the charge never made aware of it until the very end of the appointment when trying to leave please be aware of this With the filling my teeth look absolutely amazing but I do feel like £180 is very expensive for one filling. I thought it would be on the NHS banding but it’s not even though Overall the dentist I saw was very good and has done a very good job with my teeth. Just wasnt made aware of extra charges intill the very end… They try and spring upon you as I am only very young myself. I was a bit annoyed with this to be told that they expected £255 of me when I originally booked in for an NHS checkup appointment as I recently moved area The filling I have is not even at the back of my mouth either so I totally feel like the white filling should’ve been on the NHS band in charge and not privately charged as for £180 for one filling I would not be returning in case I need another filling I cannot afford this … overall I would say the dentist I saw was very good knew exactly what they were doing but did try and creep a lot of charges on me and the price for the filling even though it is clearly near the front of my mouth and very visible I thought if they were at the front, they were on the NHS clearly not. I am very upset with this as £180 to a young person is quite a lot of money and to also try and be charged for a hygienist appointment when I was never told what was going on how much it would cost I generally just thought they were doing a check up as it’s the first time I’ve been to the dentist

Negative experience: Terrible dentist, cancelled appointments four times, never answer phone. Seems a very odd set up. NHS should investigate this place.

Fantastic experience: after not visiting a dentist for 15 years found this place and from check up to bad teeth being removed and dentures being made and fitted 4 weeks friendly and helpful staff couldn't be more happier many thanks

Negative experience: Disastrous experience booked an appointment for tmr in March and they suddenly cancelled the appointment yesterday and told me that the dentist is not working and forgot to change my appointment. And put me in the waiting list again.‍♂️

Negative experience: Awful dentist,does not even deserve one star.Ripping NHS off,they will be more than happy to take you on and you will be seen quickly and rebooked right away for six month check up,extra money for them,what they don't tell you is the people who see you are not fully qualified dentists.so should you need any treatment you have to wait for their very part time dentist who only comes one afternoon a weekend!I had my appointment cancelled and rearranged four times.Thankfully now i found a fantastic dentist in albion street,they have multiple dentists,fulltime,are fully qualified and within afew short weeks and multiple visits they sorted my teeth out.I know NHS dentists are limited,hence why southcliff get away with such a poor service,see reviews,but if you can find somewhere else to go please do and avoid this shambles like the plague.Add on,now it seems their even giving themselves positive fake reviews to up their score,see recent block of feedback,not atall suspicious!

Fantastic experience: I had a very good experience at this clinic. The staff are kind, the place is clean, and the dentist explains everything clearly. I felt very comfortable during my visit. Thank you for the great care

Fantastic experience: Excellent service and well behaved staffs

Negative experience: This practice is an absolute shambles. I booked an appointment for the hygienist but soon realised I couldn’t make the appointment so asked for a refund as I wasn’t sure when I could reschedule. I was told by the receptionist that I will be emailed in regards to the refund. Two days later no email has been received so I called and asked what was going on. The same receptionist then told me I had to email them and they will get back to me. Fast forward nearly two weeks with 4 emails being sent not one response. I called up again to ask what was going on. I was then told that they have a new manager and they don’t know what the process is for a refund and they didn’t know when I would get refunded or even contacted about it! After being told that I contacted NHS England and was advised to raise a complaint with the Local ICB. I thought I’d give them one more chance to get it sorted before doing so. So I called back and explained that I would be raising a complaint if I am not given some helpful information today. I was told that the manger would call be back…. No manager ever called me. Complaint raised. This practice is an absolute shambles and wouldn’t trust them to run a bath let alone look after my teeth!

Fantastic experience: Great service super friendly dentist was very comfortable and safe

Negative experience: What dentist thats open 6 days a week only has a dentist in for one day of those 6. Absolute joke

Fantastic experience: Brilliant service and Ramees was professional, knowledgeable and kind.

Fantastic experience: Exceptional quality and service will be recommending to everyone

Negative experience: Avoid this dentist honestly awful, I had a deep clean and it was so painful she was very rough, I also told her I've been having pain with a tooth that has a filling and ignored me, then the next day my partner had an extraction by a male dentist that turned up with half is shirt open, put half the numbing injection in her mouth cos he missed and didn't even check to see if it was numb before he pulled the tooth, this was a month or 2 ago and the swelling inside has only just come down

Negative experience: Finally lost patience with this place. After an initial appointment in November 2024, I have had a series of appointments cancelled & rebooked to see a dentist, 6 months I’ve been waiting & still yet to be seen. Every time you call expect to be on hold for at least 30 minutes, or cut off entirely. The worst service I have ever encountered. Don’t waste your time or money here

Fantastic experience: Thank you all, you mad my day nice people

Fantastic experience: Very helpful reception and a very nice manager, great experience to be honest

Fantastic experience: Well managed dentist and really friendly staff Very professional and accommodating

Fantastic experience: Theyre so efficient in registering and booking me in to see a hygirnist. My first time here, and Ramesh has got light hands that i felt no pain but just some mild discomfort.. Definitely seeing you again in 6months!

Negative experience: When an initial patient with this dentist, they were great but it very quickly went downhill today being the final straw. After ignoring me for a year and being told conflicting information, they finally call to tell me I have a check up, when I had been told last year that I had been removed from their books due to 2 absences, with no previous conversation, warning or mention. I have proof that I had informed them of my absences (first due to covid, second due to house flooding) and had requested rescheduling, to which I had been ignored. I had no idea that they had even recorded them as 'failure to attend', I'm to be reprimanded for having covid and for my house flooding, two things that are out of my control? I had also been sold a teeth cleaning service which cost me £70 (I am on disability and UC so that is a large amount of money) and although I understand I could have said no, the nurse was insistent and I was under the impression that it was in good faith. I never received that service and when I requested a refund I was told no for no reason, then told I wasn't allowed to the practice again, was given an email address to take it up with higher ups, I was ignored, even though I sent photo's, screenshots and alike to show that I wasn't lying. It has now been a year. They now call me up out of the blue and when I ask about my refund I am told 'you can't get one cos the transaction has gone through'.... I was never told that it was a non-refundable service. I now have a new dentist and they have had to redo my teeth due to a poor job done at South Cliff Dental. I understand that the new manager has been brought on and that this isn't their fault, and that the nurses and dentists I did see way back when were genuinely lovely, but it is a shame to see this place turn out how it has and I am very frustrated and disappointed. The higher ups need to seriously rethink and do better, as their staff are left with the brunt and they don't deserve it.

Negative experience: Very little information given on procedure done by the dentist. Filling was not done properly. Was not told how long to wait to drink/eat after procedure.

Fantastic experience: Had a good experience whilst getting treatment, staff on the phone very respectable and helpful. Overall good service.

Negative experience: I do not recommend it at all. The tooth filling fell out only two days after it was installed, in addition to feeling pain in the tooth that was not present before my visit to the clinic.

Fantastic experience: Absolutely amazing with my nervous 8 year old son, lovely manager put us both at ease

Fantastic experience: Very comfortable during the treatment. Good management

Negative experience: Absolute joke of a practice. Led me on about the possibility of work to be completed. To be told after my 3rd appointment in a week that they cannot do it and are not taking on private patients. There is something really dodgy about this place. Beware.

Fantastic experience: So great to find someone taking on NHS. Very friendly staff. Great dentist work.

Fantastic experience: Very good and polite management. I am very happy

Fantastic experience: I was see quickly ,good dentist ,greatt manager happy they take nhs

Fantastic experience: Treatment is first Class *****.I Give them 5 for that. Receptionist is so friendly and professional. You get addressed by your name special. I would refer anyone to this poor looked down suburb Surgery. I have left the posh Dental surgery in Woodingdean as l was treated like rubbish.

Fantastic experience: I visited this dentist today, it is the first time I've been to a dentist in 25 years. My nerves were immediately but at rest by a welcoming and friendly reception team who helped me with registration and an appointment. The dentist was amazing too, very friendly, reassuring and providing all the information, options, and guidance for my dental health. I'm so glad I chose to come here! Highly recommended.

Fantastic experience: Nothing less than EXCEPTIONAL! OUR BEST DENTAL VISIT EVER!! HIGHLY RECOMMENDED!!!

Fantastic experience: As a very nervous person I was pleasantly surprised to feel so at easy for the first time at a dentist. Very friendly and professional staff. I will be returning.

Fantastic experience: I had an excellent experience at South Cliff Dental Group in Brighton! The team is incredibly professional, friendly, and attentive, making me feel at ease from the moment I walked in. The dentist took the time to explain everything clearly, ensuring I understood my treatment options without any pressure. My treatment was painless, efficient, and the results exceeded my expectations. I highly recommend South Cliff Dental Group to anyone looking for top-quality dental care in Brighton!

Fantastic experience: Always lovely and helpful staff couldn’t recommend more

Fantastic experience: First visit, made to feel comfortable even when. Asking lots of questions. Thank you

Fantastic experience: Very excellent team and management. They are very friendly

Fantastic experience: Brilliant!, I felt very well looked after.

Fantastic experience: It was a good experience. Manager aka ramya has helped me in filling the forms. It’s very easy to book an appointment with them.

Positive experience: A relief to find a dentist I can trust. Ramees is excellent at explaining about my teeth and any concerns or treatments he recommends and making a collaborative decision what to do. Takes a while to get through on the phone, but otherwise very good experience.

Positive experience: Always a very polite and professional service and easy to get an appointment. It’s sometimes hard to get through on the phone. They are open Saturdays and Sundays, which is helpful. We are happy to recommend them.

Fantastic experience: Great service and friendly staff! Appointments are quick and efficient. The kids always feel comfortable and well taken care of. Highly recommend!

Fantastic experience: Ramees is amazing with my daughter kind and understanding he is gentle when dealing with her as she is always nervous and worried and he always makes her feel relaxed

Fantastic experience: Receptionist was great and dentist were quick and helpful

Fantastic experience: I went for a dental check up for the first time ever, had no clues how things work, the staffs were really helpful; receptionist aka manager of the dental practice who was diving in due to staff shortage, answered all my stupid questions with patience, and Dr. siddharth showed his excellence throughout!

Fantastic experience: Very good service and kind friendly staff. Well done.

Fantastic experience: Lovely dental practice, everyone is so warm and welcoming, no judgement and great service

Fantastic experience: Good clinic, friendly staff. My advice

Positive experience: Excellent service, very polite staff, very helpful. Appointments are so easy to be made. Only reason 4 rather than 5 stars is size or rooms

Fantastic experience: Perfect! Myself and my two children we're very satisfied!

Fantastic experience: first time going here as an NHS patient and was very welcoming. had a check up she was lovely… there taking on NHS patients.

Fantastic experience: Friendly service, quick appointments and nice friendly staff . Perfect.

Fantastic experience: Check up down the dentist today was very good

Fantastic experience: Manager was very kind and effectively booked an appointment for me. I would recommend everyone to visit their clinic.

Fantastic experience: The receptionist was so lovely , and also the dentist made me feel very safe and relaxed !!

Fantastic experience: I have been registered at this clinic for few years now and their customer services have always been above and beyond, thank you very much

Positive experience: Dentist is friendly and my two young children feel very comfortable coming to the dentist. I recently had a filling which unfortunately fell out after a week. I came in to book an appointment to have it redone however the dentist kindly did it for me there and then. Phone lines are hard to get through that is the only downside.

Positive experience: Very gentle, with full explanation given. Possibly more options to be explained for bigger problem areas...

Fantastic experience: Friendly staff, very good dentist

Fantastic experience: It was an amazing loved it i am more happy then ever and ramya was doing really well maging

Fantastic experience: Amazing place,im really happy that my teeth are better now Ramya the manager manging well and we are happy about it.

Fantastic experience: Ramees the therapist is very good. He is very patient with the patients. And its a very good managment. Ramya the manager and receptionist hareem are very good with all the patients. They resolve things very effieciently. I would reccomend anyone to go there.

Fantastic experience: Not only does this dentist practise take NHS patients, but I am so impressed with the treatment I have had here. I am treated with respect, and time is taken to explain things to me. I have been offered treatment on NHS that has really helped my sensitive teeth, which for some reason, I wasn't offered with my previous dentist. My sons are autistic and the dentist is happy to take the time to explain procedures to them and to rebook the treatment for a later date, which has made the difference between him allowing the treatment or not. I don't find I need to explain the basics of their needs to the dentist, he seems to already understand. We also manage to book appointments in quickly without having to wait months for availability. The building itself is small and can feel a little cramped, but the treatment we have received more than makes up for this.

Fantastic experience: I have just started going to this dentist but no issues so far. It was easy and fast to make an appointment

Positive experience: My two children came here today and the staff were brilliant very friendly.

Fantastic experience: Staff were amazing really helpful, friendly atmosphere put my mind at ease with everything would recommend to anyone looking for a dentist got a appointment the following day couldn't have asked for more

Fantastic experience: Lovely and very friendly staff always look after you and calm you down if you suffer with anxiety or any medical condition.

Fantastic experience: Very kind and good management l everything was done patiently and efficiently

Fantastic experience: Very efficient practice. Easy to get an appointment. Kind staff all round.

Fantastic experience: Booking was easy and my First appointment went very smoothly l. Very impressed Mike

Fantastic experience: Great service, the dentist made me feel calm and the staff were very kind and helpful. Thank you so much ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: I an really happy and pleased with the therapists and the management working here. They are very kind and helpful

Fantastic experience: Very friendly on reception I missed an appointment they were really good abaout it and able to rebook

Fantastic experience: Me and my child are absolutely terrified of dentists but honestly they are so accommodating and have great patience with us.

Fantastic experience: Had a very positive experience today. Staff very helpful and pleasant.

Fantastic experience: They are amazing my son had a panic and was crying and they really helped calm by talking and explaining what they was doing and very Polite

Positive experience: As pleasant as any visit ti the dentist can be

Fantastic experience: Amazing kind and supportive wonderful therapist and his kind dental nurse. The manager was so supportive and kind , very attentive and helped me with paperwork. I am a very nervous patient the therapist made me feel calm before the anaesthetic. His expertise was truly amazing he spoke calmly and supportively. I am so glad the whole team were just amazing. I would recommend this practice to everyone. Thank you so much

Fantastic experience: Polite and welcoming receptionists. Very patient with elderly. Dentist thorough and gentle, very calming practice for anxious patients, would highly recommend. (NHS patient)

Fantastic experience: Very friendly, and nice smile very good manager

Fantastic experience: Both the therapists Drishya and Ramees are so good. Treated my kids too. Very happy with the service.

Fantastic experience: Lovely dentist and very kind management. Good manager

Positive experience: I've been going here for a couple of years now. Had a few both dentist and hygienist appointments. I'll be honest, it can be hard to get through on the phone sometimes, but at the actual appointments I've always had good service. Hygienist has been a great help with advice on at home care, and both dentists I've seen always very friendly. Never had any issues with the work either. I've had fillings and extractions over the years

Fantastic experience: Went as an emergency patient, seen very quickly, dentist was thorough and efficient, all work completed and have joined as a regular patient

Fantastic experience: Great experience. Rlly nice and friendly customer. Good explanation of what was wrong. Very happy overall.

Fantastic experience: Drisya and Ajmal were very professional. Drisya, in particular provided me with an excellent filling for a feactured tooth and then made some time available the to do also give me minor fillings for some small gaps on some of my front teeth. She was very gentle and extremely patient. I was extremely pleased with tbe service provided. I feel in very safe hands.

Positive experience: Was slightly put off by bad reviews, but I had a great experience with South Cliff. I struggled to contact them by phone, so I went in-person to arrange an appointment and managed to get one for the next day. The receptionist was friendly and helpful and gave me a range of time options. I showed up early for my appointment as there was some paperwork to do and we started right on time. The dentist was gentle yet professional, she didn’t try to sell me any products or services and gave me an honest opinion on my teeth. I returned two days later for a hygienist appointment, also very easy to book, with the same dentist. She was very thorough, walking me through the process and letting me take breaks from discomfort. I only docked one star as part way through, the dentist’s assistant left and was replaced by the receptionist’s assistant, which I found really odd as she needed instruction from the dentist and didn’t really know what she was doing. Overall, I had a very good experience with this practice and thank them for their efficiency and professionalism. If you can make the journey to book an appointment in-person, it is worth it as the phone hardly ever connects.