Watford Dental Practice
Information about Watford Dental Practice
Opening hours
- sunday: (closed)
- monday: 9h-13h, 14h-18h
- tuesday: 9h-13h, 14h-18h
- wednesday: 9h-13h, 14h-18h
- thursday: 9h-13h, 14h-18h
- friday: 9h-13h, 14h-17h
- saturday: (closed)
Watford Dental Practice is a modern progressive Dental Practice with a view to preventive dentistry. We aim to ensure that all our patients receive the best possible choices in Dentistry at a price that is affordable for you and your family.
Our comment from Best Dentists about Watford Dental Practice:
Watford Dental Practice is a renowned dental clinic that prioritizes the well-being and comfort of its patients. With a dedicated team led by skilled professionals such as Dr. Hirani and Dr. Ghandi, the practice is praised for its friendly and welcoming atmosphere.
Patients appreciate the thoroughness and care exhibited by the dentists, who take the time to explain procedures clearly, ensuring that everyone feels at ease. The hygienists, including Denisa and Maria, receive special mentions for their expertise in improving patient dental health.
The clinic operates efficiently, with many users praising its prompt appointment scheduling and the ability to accommodate last-minute requests. The reception staff, such as Sapphire and Carole, are often highlighted for their kindness and willingness to assist.
Overall, Watford Dental Practice is highly recommended for anyone seeking comprehensive, compassionate dental care. Here are some key highlights:
- Friendly and knowledgeable staff: Patients consistently mention how welcoming and professional the team is.
- Exceptional dental care: Many reviews commend the quality of dental services provided, including detailed explanations and patient care.
- Efficient appointment management: The clinic is noted for fitting patients in quickly, especially during emergencies.
With such a strong reputation, Watford Dental Practice continues to be a top choice for families and individuals in the area.
Services and Treatments
Watford Dental Practice: Reviews
Positive experience: Thank you very much to Dentist Gandhi. My wife and my children are very happy with you . Last time my wife came to for appointment of Hygienist then she was so satisfied with that. Her teeth are more different than before we can see the differences. We all are strongly recommended to everyone to see come to make appointment with you. Thanks
Dear Hasan Dogan,
Thank you so much for your kind words!
We’re delighted to hear that your wife and family are happy with their dental care and could see such great results after the hygienist visit.
Your trust and recommendation mean a lot to us — we truly appreciate your support and look forward to continuing to care for your family’s smiles!
Kind Regards,
Watford Dental Practice
Fantastic experience: Review for Dr Ghandi and Team – Watford Dental Clinic I have been very impressed with Dr Ghandi and his team at Watford Dental Clinic. They are always polite, friendly, and welcoming, which helps make every visit comfortable. Dr Ghandi is extremely thorough and careful in his work, taking the time to explain everything clearly and ensuring that I feel at ease throughout each appointment. I would highly recommend Dr Ghandi and his team to anyone looking for excellent dental care in a professional and caring environment.
Dear ha sh,
Thank you so much for your kind and thoughtful words. We’re truly grateful that you took the time to share your experience. It means a great deal to Dr. Ghandi and the entire team to know that our efforts to provide a welcoming, thorough, and caring environment are making a positive impact.
We’re delighted to hear that you feel comfortable and well-informed during your visits - your trust and comfort are always our top priorities.
Thank you again for your recommendation. We look forward to continuing to care for your dental health for many years to come.
Warm regards,
Sapphire Revell
Practice Manager
Fantastic experience: I drove all the way from Nottingham to see Dr. Dar after my sister recommended her as the best, and she truly is! Dr. Dar was incredibly professional, took the time to go through my full medical history in detail, and explained all my options clearly in simple, non-clinical terms so I could easily understand everything. She’s genuinely amazing, and I couldn’t recommend her more highly. l
Dear Bethony Freeman,
Thank you for taking the time to review our practice.
It is lovely to read you are pleased with Dr Dar and I will pass your review onto her.
Thank you for your recommendation and we hope to see you again soon.
Kind Regards,
Sapphire Revell
Practice Manager
Fantastic experience: Been going here for years and ive always been happy with the practice
Dear Filip Sebastian Ureche,
Thank you for taking the time to review our practice.
Kind Regards,
Watford Dental Practice
Fantastic experience: had a wonderful experience with watford dental all pleasantly delightful and friendly. Made me feel so at ease as I am a nervous patient and guided me through all my treatment in such detail. Reception team were lovely. Spoke with the manager too who was a delight and very helpful, when i needed a refund for cancellation of a hygiene, as I was moving out of the area she explained in such detail of how the process worked. Thank you to everyone at watford dental.
Dear lillianne baker,
Thank you for your review!
Kind Regards
Watford Dental Practice
Negative experience: Reception manger Sapphire is the rudest person I have ever spoken to she really let’s the whole Watford dental team down. Compared me to other patients with disability’s saying if they can do then I should be able to also asked ‘what my disability had to do with it’ Shouted at me on the phone, over spoke me, treated me like I was not worth her time to the point I ended up crying on the phone and all she did was laugh … this all happened on a recorded phone call. When I asked to make a complaint, the only person I was allowed to complain to he was self She would not let me speak to anyone else and denied me Access to email address of the head of the practice as she’s the manager. I am still escalating this with DCS. If you have a disability or want to be treated like a decent human, avoid Watford dental practice! I’ve now joined an amazing dental practice in St Albans (st Albans dental clinic) Highly recommend it to anyone. The staff are so wonderful!
Dear Beckie Scott,
If you would like to continue our discussion, please contact me.
Regards,
Sapphire Revell
Practice Manager
Fantastic experience: The lady I see here is so kind and patience, a really credit to the team
Dear Dean Ciaburro,
Thank you for taking the time to review our practice.
I have passed your review onto the team.
Kind Regards,
Watford Dental Practice
Fantastic experience: Clean, Friendly & efficient, no after effects of treatment
Dear Private Lessee,
Thank you for taking the time to leave us a review.
Kind Regards,
Watford Dental Practice
Fantastic experience: Highly recommend. Needed an emergency appointment and they fitted me on the same day. Mr Patel (dentist) is very professional and Natalie on reception is extremely friendly and welcoming
Dear Anne Griffin,
Thank you for taking the time to leave us a review.
I am pleased to hear that we managed to fit you in on the same day.
I will pass your review onto Mr Patel & Natalie.
Thank you agaihn.
Kind Regards,
Watford Dental Practice
Fantastic experience: Good experience. The staff and doctors are really good and helpful. Special mention to dr. Hirani. She is very good. Explains everything in a proper way.
Dear Monalee Sardesai,
We really appreciate you taking the time to leave us a review.
I have passed your comment onto the team and Dr Hirani.
Thank you very much.
Kind Regards,
Watford Dental Practice.
Fantastic experience: Such a great friendly dental practice, lovely staff, great service and clean facilities. Would always recommend to family and friends. Denisa, the hygienist was very supportive and knowledgeable. Thank you!
Dear Brooke Turner,
We really appreciate you taking the time to leave us a review. Your review will be passed onto the team.
Thank you!
Kind Regards,
Watford Dental Practice
Fantastic experience: Prompt friendly and efficient service in a clean modern facility
Dear Rachael Tapp,
We appreciate you taking the time to review our practice.
Thank you!
Kind Regards,
Watford Dental Practice
Fantastic experience: Appointment on time and dentist explained to child how their teeth was and how to keep up with maintaining of brushing and hygiene
Dear Jeni Yu,
We appreciate you taking the time to review our practice.
Thank you!
Kind Regards,
Watford Dental Practice
Negative experience: Reception last time were rude and not organize mess this year but dentist is ok wont coming again and If i call after everytime no one pick up
Dear EM,
I am sorry to hear you were not satisfied with your experience here.
If you wish to discuss this further, please contact me on [email protected]
Kind Regards,
Sapphire Revell
Practice Manager
Fantastic experience: Excellent care and advice
Dear Andy Crosby,
We really appreciate you taking the time to leave us a review.
Thank you!
Kind Regards,
Watford Dental Practice
Fantastic experience: Outstanding service. Dentists are thoroughly on top of Subject matter and very courteous
Dear Anthony Parker,
We really appreciate you taking the time to leave us a review.
I will pass it onto the team.
Thank you
Kind Regards,
Watford Dental Practice
Fantastic experience: My Dentist is brilliant
Dear Cherisse Richard,
We really appreciate you taking the time to leave us this review.
Thank you!
Kind Regards,
Watford Dental Practice
Fantastic experience: dantastic service here today loverly staff best dentists going thank you to all loverly staff
Dear Adrian,
Thanks so much for your feedback!
We can't thank you enough for the kind words about our staff
Many thanks,
Watford Dental Practice
Fantastic experience: Very kind & caring people.
Dear Sallyanne Knight,
We really appreciate you taking taking the time to leave us a 5* review. I have passed your review onto the team. Thank you!
Kind Regards,
Watford Dental Practice
Fantastic experience: Always had good experience would definitely recommend
Dear Karl Vaughan,
We really appreciate you taking taking the time to leave us a 5* review and your recommendation.
Kind Regards,
Watford Dental Practice
Fantastic experience: I am so nervous about the dentist and was made to feel relaxed and listen too great appointment. x
Dear Caroline Kennedy,
We really appreciate you taking taking the time to leave us a 5* review.
Thank you!
Kind Regards,
Watford Dental Practice
Fantastic experience: Recently left a practice in St. Albans after issues with the attitude of some staff members. Watford Dental Practice was recommended to me and after two visits I too would highly recommend these guys. Well done Watford Dental Practice!
Dear Andy Toogood,
Thank you for taking the time to review our practice.
I am very pleased to hear that you are happy with our services.
Many thanks
Watford Dental Practice
Fantastic experience: Watford Dental Practice are an amazing dental practice. Always easy to get an appointment, Ladies at the desk and over the phone are so lovely and friendly. The dentists and hygienists are very skilled and professional . Nothing is ever a problem and they are always happy to help.
Dear Sholée Parry,
We really appreciate you taking taking the time to leave us a 5* review.
I have passed your review to our team. Thank you!
Kind Regards,
Watford Dental Practice
Fantastic experience: Always a good experience at this dental practice. I was always a very nervous patient, but now the anxiety has gone because of my excellent dentist, Mr Shah. Jo Tuck
Dear Joanne Tuck,
We really appreciate you taking taking the time to leave us a 5* review.
I have passed your review onto Mr Shah.
Kind Regards,
Watford Dental Practice
Fantastic experience: Good dentist explained treatment and courteous felt comfortable with her.recommended.
Dear Mark R. Pettitt,
We really appreciate you taking taking the time to leave us a 5* review.
I will pass your review onto the team.
Kind Regards,
Watford Dental Practice
Fantastic experience: Speedy appointment for my broken tooth. Great service.
Dear Jill Toogood,
We really appreciate you taking taking the time to leave us a 5* review.
I am pleased to hear we were able to see you quickly to resolve your broken tooth.
Kind Regards,
Watford Dental Practice
Fantastic experience: Very nice experience
Dear Rajinikanth Rajaratnam,
We really appreciate you taking taking the time to leave us a 5* review.
Kind Regards,
Watford Dental Practice
Positive experience: My hygienist appt was booked for 9am. Called in at 09.10 was seen at 09.13 and treatment was finished at 09.35. Expected full 30 mins but cut short to 22 mins. I understand changeover of surgeries but not really acceptable for the price of a hygienist appt!!
Dear Jill Flag Young,
Thank you for taking the time to leave us a review.
I have looked back at our time stamped CCTV. I can see the hygienist called you in at 9:05am and you left the surgery room at 9:37am.
I can see you have been seeing this hygienist for a very long time and I will pass your review onto her as I know she would not want you to feel you did not receive the service you paid for.
If you wish to discuss this further please contact me on 01923 225 437 or alternatively, email me on [email protected]
Kind Regards,
Miss Sapphire Revell
Practice Manager
Fantastic experience: One hundred per cent happy with the treatment I have at this practice.
Dear Sandra Barker,
Thank you for your 5 star review.
Kind Regards,
Watford Dental Practice
Fantastic experience: Lots of profesnalism. Friendy stuff. Good information about care and maintaining health.
Dear Elisa Eli,
We really appreciate you taking taking the time to leave us a 5* review.
I will pass your review onto the team.
Kind Regards,
Watford Dental Practice
Fantastic experience: Very professional and friendly service as always during my latest visit.
Dear Neil Alexander,
We really appreciate you taking taking the time to leave us a 5* review.
I will pass this onto our team.
Kind Regards,
Watford Dental Practice
Fantastic experience: Amazing
Dear Jennifer Hearn,
We really appreciate you taking taking the time to leave us a 5* review.
Kind Regards,
Watford Dental Practice
Fantastic experience: Really lovely and made me feel very comfortable as usual.
Dear Yoma Agbaire,
We really appreciate you taking taking the time to leave us a 5* review.
Kind Regards,
Watford Dental Practice
Fantastic experience: Great dentist, always friendly and do an excellent job
Dear Bernadette Garvey,
We really appreciate you taking taking the time to leave us a 5* review.
Kind Regards,
Watford Dental Practice
Fantastic experience: Excellent as always
Dear mksw62,
Thank you for taking the time to leave us a 5* review.
Kind Regards,
Watford Dental Practice
Fantastic experience: Great team, excellent service
Dear Bex Summers,
Thank you for taking the time to leave us lovely review.
Kind Regards,
Watford Dental Practice
Fantastic experience: Lovely staff. Lovely front of house Lilly. Always friendly and happy to accommodate for last minute or urgent appointments. My family are all registered with them. Would highly recommend
Dear Rupal Patel,
Thank you for taking the time to leave us a review. We always try our best to accommodate patients who are in any pain or discomfort as soon as we can.
I have passed your review onto Lilly and the team.
Thank you again
Kind Regards,
Watford Dental Practice
Fantastic experience: I cannot recommend Dental Practice in Watford enough! My family and I have been loyal patients for over 11 years, all thanks to the exceptional care provided by Dr. Hirani Roshni who has been nothing short of amazing. Her expertise, professionalism, and kindness always make every visit a pleasant experience. Whether it’s a routine check-up or a more complex procedure, Dr. Hirani Roshni handles everything with such precision and care that I always feel completely at ease. The front desk staff deserves a special mention as well. The two receptionists are incredibly welcoming, efficient, and attentive. From scheduling appointments to answering questions, they go above and beyond to ensure a smooth experience from start to finish. It’s rare to find a clinic where everyone works together so harmoniously to create such a positive atmosphere. Thank you, Miss Hirani and the entire team, for your continued dedication to your patients. You truly set the standard for excellent dental care!
Dear Bogdan Marian,
Thank you for taking the time to leave us this lovely review!
I'm so pleased to read and to hear your experience's. I have passed this onto Dr Hirani and the team.
Kind Regards,
Watford Dental Practice
Fantastic experience: great experience. friendly staff. and a great clean environment. highly recommend
Dear Natalie Collyer,
Thank you for leaving us a 5* review!
Kind Regards,
Watford Dental Practice
Fantastic experience: My family and I have been using this dentist for a number of years now. Dr Hirani is knowledgable friendly and polite. She often recommends the course of treatment that is best for the patient versus other dentists I have visited who seem to want to just take money for extra treatments! The reception staff are also pleasant and helpful to me, my wife and my children. This is often against a backdrop of when the a dental practice is busy, or when dealing with some challenging clients. Would recommend this as a they do NHS treatment and have good dental hygienists. There is free parking on the surrounding streets after 10am and before 5pm.
Dear Zeesham Mahmood,
Thank you for taking the time to leave us a review.
I'm pleased to hear you're happy with the service provided by both dentist and receptionists. We are really grateful for your feedback and i have passed this onto the team.
Kind regards,
Watford Dental Practice
Fantastic experience: My family and I have been seeing Dr Shah for about 15 years. When I first began seeing him my teeth was not in the greatest condition and the work he has done since to make them neater and comfortable via the NHS is phenomenal. He always takes time to listen to your issues and deals with problems efficiently. He's very gentle and has been excellent with my daughter who's a little nervous. Overall the best dentist I've ever had and highly recommended. The practise aa a whole is friendly, clean and the staff are always polite and helpful.
Dear Denise Brown,
Thank you for taking the time to leave us a review.
I'm so pleased to read your review and have passed this onto Dr Shah and the team.
Kind regards,
Watford Dental Practice
Negative experience: I have an horrible experience, i went there as an emergency appointment, i told them all my circumstances and they took scan and said it’s will be getting worser soon and ask me to leave the hospital without any treatment and i paid £26 for nothing. Still in pain.
Dear Jeeva Jose,
I am sorry to hear you was not happy with the service provided today.
We prescribed you a course of antibiotics and advised what pain killers to take. We also advised you to come back for a full dental examination to plan definitive treatment for said tooth that is causing you pain.
You paid £26.80 for the area to be examined that is causing you pain. The x-ray is included in this price. Under the NHS guidelines, we have done everything we can for you today.
Kind Regards,
Watford Dental Practice
Fantastic experience: Denisa and Maria (hygienist) are amazing. In only 2 sessions they made my teeth look and feel so much better than they have in decades! They were honest, direct, very knowledgeable, yet very empathetic. I would definitely go back
Dear Michael Williams,
Thank you for taking the time to review your visits. I'm so pleased to hear your feedback and i will pass this onto Denisa and Maria.
Kind Regards,
Watford Dental Practice
Fantastic experience: Great service very friendly. Dr Hussain is a great dentist! 10/10
Dear Rumaisa,
Thank you for your review. I shall pass this onto Dr Hussain.
Kind regards,
Watford Dental Practice
Fantastic experience: I saw Denisa for a second Hygenist appointment today. A wonderful practitioner and so very thorough. At my first appointment with Denisa, she told me in a very honest way what to do to increase my oral hygiene. I listened to her and put what she suggested into practice. I cannot recommend her & this practice highly enough.
Dear Sean Kelly,
Thank you for your review, I have passed this onto Denisa and she sends her thanks. Glad to hear you have put into practice her suggestions.
We look forward to seeing you again!
Kind Regards,
Watford Dental Practice.
Negative experience: they scamming the system. if someone is on benefit and getting free dental they strech the treatment and put one treatment as 5 different ones. I figured out when I stopped qualifying for free dental and got fee to pay for 5 treatments when it was 5 appointments for same tooth job, scammers. I left this dental practice and no more problems Update: response to the owner - can you then explain me how did you manage to put one tooth job -crown as 5 separate treatments? When I contacted you you told me because there were few dentist seeing me and because you spaced the appointments in time it is treated as different treatment, You also told me NHS won't be intrested in me giving them copy of my dental record which would prove it was all same treeatment for same tooth, and you were right they werent intersted... whatever you lie they take
Dear Polaris S,
I'm not too sure how you have come to this conclusion as the system wouldn't allow a clinician to claim for multiple treatments on the same tooth. It would simply get rejected from the NHS.
Once a course of treatment is opened, (usually on the day of your examination) all treatment that needs to be completed will be added to that course of treatment. If you need 1, 2, 3 or even more appointments, it's all covered under the same band on the NHS, whether you're a paying patient, or exempt from NHS charges.
The information you have provided is false.
Best of luck with your future dental care.
Kind Regards,
Watford Dental Practice.
Final response to update: Some treatment types such as treatment that has to be sent to a laboratory, will require multiple appointments. However, if under NHS charges, will only pay 1 band. I don't understand what you're talking about, NHS have not contacted us in regards to any fraudulent claiming. We also regularly send clinical notes to patients which you are entitled to have copies of. If you would care to email me - [email protected], so i can investigate this for you.
Fantastic experience: Dr. Priya is a remarkable dentist with genuine care for her patients. Her work is exceptional and it reflects her years of experience. She explains every step, ensuring comfort and confidence. Her kindness and dedication make even the most anxious patients feel at ease. Dr. Priya is a true gem at Watford Dental!
Dear Mihailici Corina,
Thank you for taking the time to review our practice.
It’s lovely to read you had a great experience with Priya. I have passed your comments on to her.
Kind Regards,
Watford Dental Practice
Fantastic experience: We have been coming to Watford Dental Practice for a number of years. Our family is under the care of Ms Hirani who is a wonderful dentist. She is really lovely, quick and has a wonderful manner with my children. The reception staff are polite and try to accommodate appointments as much as they can. Definitely recommend this practice.
Dear Shainy Christopher,
Thank you for taking the time to leave us a review.
I shall pass it onto Ms Hirani and the reception team.
Thank you for your recommendation!
Kind Regards,
Watford Dental Practice
Fantastic experience: Rani and her assistant very kind and very professional Thank you Richard Kent
Dear Richard Kent,
Thank you for taking the time to leave us a review.
I shall pass it onto Rani and her assistant!
Thank you for your custom.
Kind Regards,
Watford Dental Practice
Negative experience: Trying to get an appt as a new private patient is like applying for a mortgage - gave up and went elsewhere. I just wanted a private appt for a cracked tooth and they couldn’t deal with it on the phone and needed emails and forms. Very strange.
Dear Sarah Drakard,
I am sorry to hear that you decided not to register with us. I have listened back to the conversation between yourself and the receptionist, and she informed you that you will need to complete a medical history form before your first appointment.
It was a very quick conversation, and I can’t hear any moment where she seems to not be ‘dealing with it’.
It is important for us as a health care provider, weather you’re a private or NHS patient, that we have your medical history on file so that we can factor any medications you’re on into your treatment plan, so we can understand the oral health challenges you’re facing and to suggest and carry out treatments that fit in with the medication you’re taking.
Looking at your recent reviews, I can see that you’re not happy with other healthcare providers and you give poor reviews quite often. It’s a shame in some cases like this, there is just no pleasing people.
Best of luck!
Kind Regards
Watford Dental Practice
Fantastic experience: The appointment is required to see a dentist. Overall, you are looked after from the beginning to end. Until you get the bill
Dear Vivek Malhotra,
Thank you for taking the time to review our practice.
I'm pleased to hear you were looked after during your visit and can only apologise if your pockets are feeling emptier than before!
Kind Regards
Watford Dental Practice
Fantastic experience: Very impressed....very professional...very modern clean environment.... dentist was excellent...will stay with practice...
Dear ADRIAN PEASEY-DAILY,
Thank you for your star review and additional comments. I will pass this onto the dentist that treated you.
Kind Regards
Watford Dental
Negative experience: I don’t like to leave bad reviews because I know how important they are for a business, but on this case I find it necessary. A couple of days ago I went to the dental Practice to book an appointment and they gave me one for the same day a bit later on. I attended my appointment like one hour late because I had to stay a bit longer at work, when I got there I explained to the lady on reception the situation and she called the doctor by phone and I clearly listen to her saying “It’s up to you if you want to attend her”, besides there was no one waiting to be attended. They refuse to take my appointment or giving me a refund. Imagine paying £75 for a service and never get it. I don’t really want a refund I just want to get an appointment another time but they want to charge me again £75. As we know dentists are very expensive, I emailed them but they still refuse. This is a clear example of someone who just wants money and doesn’t care at all about the patients/clients.
Dear Andrea Leyva,
I am sorry to hear that you had to stay longer at work which caused you to not attend your appointment on time.
After reviewing the CCTV and phone call between the receptionist and the dentist, I am upset to learn that you are lying regarding the telephone call between the receptionist and dentist.
The receptionist explained to the dentist that you had to stay at work and that’s why you’re late, the receptionist then said, ‘can you see her?’ The dentist then said she can’t see you for a full examination within 5 minutes (this was the time between you arriving and her next patient who was sitting in the upstairs waiting room, which you wouldn’t of seen as our reception desk is ground floor.
I have spoken to the receptionist and our learning curve from this is to ask the dentist 'Do you have time to see the patient?,' instead of 'Can you see her?' Hopefully this will make it clearer to patients that a dentist not seeing you is not out of choice, but clinicians do run on tight schedules.
In a case like this, if you had given us a courtesy phone call to let us know you were going to be late, we would of tried to accommodate by asking the patients booked after you to attend earlier, meaning we could of fit you in at the time you arrived, or shortly after.
Our practice policy which you have indeed signed on the 17th January 2024 at 12:24pm that we have on file states that ‘we do require deposits for private treatments at the time of booking. If you don’t attend your appointment or cancel less than 48 hours before, your deposit will be taken for loss of clinical time.’
A refund or rebooking free of charge has been refused, as you breached our practice policy.
We wish you the best for your future dental treatment and I suggest familiarising yourself with your future dental practices policy surrounding non-attendance, as all dental practices have these in place.
Negative experience: Spent 10 minutes holding to speak to someone listening to all the things the practice offers even NHS patients when the lady answered the phone she said "yes" no hello or even who they were and then went silent I then asked if they take NHS patients she told me "no" it was like I'd phoned someone's mobile. Not very helpful or professional
Dear Dan P,
Thank you for taking the time out to review our practice. We are very sorry for not being able to satisfy you on this occasion.
We are very fortunate to have a telephone service that records calls for training and monitoring services. I have listened back to the voice recording between yourself and the receptionist which was placed by yourself at 15:47 on 31st July and I would just like to remind you, word for word, the conversation you both had as it appears your review does not reflect what was said/what wasn’t.
Receptionist – ‘Watford Dental Practice, how can I help?’
Dan P – ‘Hello?’
Receptionist – ‘Hiya.’
Dan P – ‘Hiya, is that Watford Dental Practice?’
Receptionist – ‘Yes’
Dan P – ‘Yeah hi, I was just wondering are you taking on any more NHS patients?’
Receptionist – ‘No, we aren’t unfortunately.’
Dan P – ‘You’re not?’
Receptionist – ‘No’
Dan P – ‘Ok, not to worry then, thank you’.
Receptionist – ‘Alright thank you’.
Dan P – ‘Thanks, bye’
Receptionist – ‘Thank you, bye.’
At the beginning of the phone call, after the receptionist answered the phone, it sounded like you picked your phone up off a surface as there was a delay in your response. I assume as you were on hold you did not have the phone to your ear and you did not hear the receptionist say, ‘Watford Dental Practice, how can I help?’
Regarding your comment about NHS patients, I have also listened back to the automated message on our telephones which is played when a patient is put on hold during busy periods. It states, ‘Our practice is committed to providing a high standard of NHS as well as private treatment.’ At no point in the automated recording does it state we are accepting new NHS patients, just that we offer NHS options, as well as private. Sorry you were unable to understand this.
Kind Regards,
Watford Dental Practice
Fantastic experience: R Hirani is an excellent dentist who makes me feel at ease….I would highly recommend her and this dental practice
Dear booboo,
Thank you for taking the time to review our service and giving us a 5 star review!
I am pleased to hear Dr.Hirani makes you feel at ease and we appreciate your recommendation.
Once again, thank you for the review! We really appreciate it.
Kind regards,
Watford Dental Practice
Fantastic experience: This practice and the staff were a complete life saver! I was suffering from impacted wisdom tooth pain, and unable to get an appointment at my usual dentist any sooner than 5 days time. I was referred here by NHS 111, and the staff couldn't have been more helpful. The receptionist was lovely, very empathetic and was able to get me an emergency appointment two hours later. My appointment was with Mr. Aftab Hussain, and he was superb! Diagnosed the issue speedily, provided me with the treatment, discussed preventative measures and how the issue would be treated if it occured again, and made me laugh. Excellent all around! Thank you so much!
Dear Hayley,
Thank you for taking the time to review our service and giving us a 5 star review!
I am pleased to hear we were able to accommodate you and make you laugh along the way! Dr.Hussain does sure have a great sense of humour and it’s nice to hear the receptionist got you in to see to your dental problem.
Once again, thank you for the review! We really appreciate it.
Kind regards,
Watford Dental Practice
Negative experience: I recently had an extremely disappointing experience with this Dental Practice in Watford, and I feel compelled to share my negative encounter. This dental practice has proven to be lacking in professionalism, friendliness, and, most importantly, empathy! Moreover, I was shocked by their complete disregard for clear communication and their inability to ask for necessary details when cancelling an appointment ON TIME! Despite informing them about my change of address, they failed to inquire about the updated information needed to send a refund cheque. And they heard me saying that! To add to the frustration, the dental practice made no effort to explain their refund policy when I called. Clear communication and transparency should be fundamental aspects of any reputable dental practice, but sadly, these were sorely lacking. They only provided this ‘explanation’ after I have chased about my refund a few days later and they were calling me by the wrong name with no APOLOGY! Also this was coming from one of their managers or the manager whatever! My experience with this Dental Practice has left me deeply disappointed and concerned about their lack of professionalism and patient care. I strongly urge potential patients to consider other dental practices that are committed to providing quality service and empathy when expressing a concern! Pathetic service! I hope that by sharing my experience, it will encourage them to reflect on their shortcomings and take the necessary steps to improve their professionalism, friendliness. It is essential for dental practices to prioritise clear communication and demonstrate professionalism! For the person who keeps replying around here: Just grow up and take accountability! You don't even know how to speak to patients and you keep blaming them! Gaslighting even! Also learn how to reply to reviews and familiarise yourself with common sense and professionalism! I can also see that in the other reviews where people express their poor experience with them to make sure to ‘familiarise’ with their policy and so on (defensive there eh?) but they don't look at themselves and at their MISLEADING POLICY that they don't even share with patients!! Also maybe get some proper training on how to speak to patients!! Im still waiting for the cheque they keep mentioning!!! They delayed this for no reason!! No real apology or anything again pathetic! EDIT: The person who has replied to my review acts very childish and they dont know how to deal with people in general! They are on defence mode 24/7! You guys were very unhelpful, unclear and very UNPROFESSIONAL! Your policy is MISLEADING AND UNUSUAL! For the 100th time on the phone when I called I said ‘I need to cancel my appointment as I no longer live in Watford’ STOP LYING just for the sake of your Google review here! You pretend you are perfect and never make mistakes yet here you are! Indeed is a shame we got to this but good to know what sort of company this is! The person who is replying to my review is not professional at all and they think they can intimidate me here with their unprofessional replies! Nice try go speak to someone else like that ok! And wow the reply received for this review is appalling to say the least and just ridiculous how they gaslight you! Stop defending poor service, when people have bad experiences they have the right to express their reviews!! And NO you did not call me by the wrong name just twice, you also stated on the envelope and cheque the wrong surname and COVERED IT UP! LIARS! Do you want me to share these here?! Plus your cheque is slow, you have to wait extra day (s) for the funds, pathetic once again! Also your apology over email is fake and basically manufactured and here you pretend that I was the one that was rude when clearly this all yourselves! You have delayed my refund by way too long because of your lack of competency and you did not truly apologise about that! Like I said Miss Revell Practice Manager - this is my honest feedback about the poor service received like it or not!
Dear Sheena DarkRose/Miss Adam,
I am sorry your experience has been a disappointing one. It’s a shame that our back-to-back emails that included several apologies were not enough and you felt the need to post a negative review. However, I will take this opportunity to apologise again, but this time publicly, and to put our version of events across so other potential patients can understand both sides.
You phoned the practice on 03/07 and spoke to one of the receptionists asking to cancel your appointment. You informed the receptionist that you were ‘moving’. Moving being future, not past tense. Therefore, the receptionist assumed you had not changed address yet. You stated in your review that you informed the receptionist you changed address. I have listened back to the phone call, lasting 1 minute and 47 seconds, at no point did you give the receptionist this information that you knew she would need. How was the receptionist supposed to know that you had already moved house and needed to take your new address down? She is not a mind reader.
You emailed the practice on 06/07 informing us you had not received your refund. The receptionist replied via email that it had been posted and is on its way to you. You responded and explained that you assumed the refund would reach your bank account already and that the refund process wasn’t explained to you. On 7th July the receptionist emailed you back and apologised that our refund process wasn’t explained to you and asked you for your new address. You responded with your new address and stated how you find this service misleading. I then responded to you, sending my apologises that there has been some confusion surrounding your refund. You then responded informing me that the receptionist said, ‘all done’ when you asked for a refund, which I then apologised again on behalf of the receptionist that she did not make it clear by what she meant by ‘all done’. I explained to you that when she said ‘all done’ she meant your refund request has been submitted and your appointment has been cancelled. I then informed you that I have spoken with the reception team to ensure that this one-off situation won’t happen again and that extra training will be provided to them.
I addressed you as ‘Miss Adams’ instead of ‘Miss Adam’ twice, by accident. I am sorry that me adding an ‘s’ onto the end of your surname has really offended you, but I can assure you that this was a human error. You then responded very rudely and threatened, ‘My surname is Adam and not Adams first of all. You said that twice now. I expect this refund/cheque whatever it is, to be received asap before I take this further.’ I did not respond to you as I didn’t feel like you were speaking to me as politely as I was to you, therefore I chose to respond as I told you I would when the cheque had been posted, which I did.
From the first email received by yourself, you were very rude, calling us unusual and ridiculous. We are human beings and we do not deserve to be spoken to in this manner.
You will receive your cheque to your new address no later than Thursday 13th July, giving there are no postal strikes or delays. Most businesses take 5-10 working days to process refunds. You have waited 8 working days, which I believe is reasonable.
I do not believe our refund policy is ‘misleading’. Our policy clearly states that our refunds are issued by cheque. Our policy is displayed on our website and in practice. I am sorry you’re frustrated and have had to wait 8 days to receive your refund. Please ensure you familiarise yourself with your future dental practice’s policy surrounding refunds. I have scheduled in some training with our receptionists, where I will instruct them to make things crystal clear just in-case patients like yourself, don't understand or are unaware of how we operate. I hope that brings you piece of mind for future potential patients you have tried to scare off.
Apologise again, all the best
Watford Dental
Fantastic experience: Been a patient of Watford Dental since I was a child. Dr Abhay Shah is just incredible. So patient, reassuring and brilliant. Wouldn’t go anywhere else. 5 stars
Dear Asha Patel,
Thank you for your 5 star review and taking the time to leave us your feedback. I will pass your feedback onto Mr Shah.
Kind Regards,
Watford Dental Practice
Fantastic experience: Fantastic practice. Wonderfully clean and professional environment. Team from reception to dentists and nurses are friendly, welcoming and know how to put your mind at ease. Thank you!
Dear Krishan Patel,
Thank you for your 5 star review and taking the time to leave us your feedback. I will pass this onto the team.
Kind Regards,
Watford Dental Practice
Fantastic experience: I am very happy with my dentist Mr Patel Manish ,
Dear E.Pepp
Thank you for your 5 star review and taking the time to leave us your feedback.
Kind Regards,
Watford Dental Practice
Negative experience: Very poor. I was stuck in pouring rain and ten minutes late for a pre paid private appointment. When I tried to call they had shut 30 minutes early for lunch and had closed phone lines. very disappointed with the practice manager telling me I was making an excuse and she was entitled to a 1.5 hour lunch break. This also means that a scale and polish is a ten minute appt for 70£. I’m a doctor and always go out of my way to fit in patients when they are late.
Dear Sumanjit Gill,
I am sorry to read that you’re not happy with our practice, how we operate and our practice policy.
You informed us that you ‘didn’t want to take the wrong turning’ and you rung us at 12:41 (11 minutes after your scheduled appointment). Not at any point did you tell the practice manager you were stuck.
Our clinicians run on a strict timetable and if you don’t attend your appointment, private fees are taken for loss of clinical time.
You were aware of this as we include this on our reminder messages ‘You have paid for this appointment in advance and as per our practice policy, if you do not attend this appointment or do not give sufficient notice, the cost will be taken for loss of clinical time’.
You were not accused of making an excuse, it was just stated that other patients managed to attend their appointments while it was raining. Our practice is very local to you, so perhaps in future if you are attending an appointment, you should give yourself more time to get to the location especially if it’s raining.
Luckily our reception area is monitored by CCTV with audio, and I can confirm that not at any point did the practice manager say ‘I am entitled to a 1.5-hour lunch break’ as this is not the case.
Your appointment was booked for 30 minutes and was not attended, the dentist would not have spent 10 minutes cleaning your teeth.
If you called us before your appointment to let us know you was going to be late, we would have waited for you just like we would for all our other patients, but instead it wasn’t attended.
Please ensure you familiarise yourself with your future dental practice’s policies and procedures surrounding non-attendance, as all dental practices will have this in place.
Kind Regards,
Watford Dental Practice
Fantastic experience: After experiencing serious toothache for days the receptionist was more than helpful and happy to try and get me a same-day emergency appointment can't speak highly enough
Dear Albert Smith,
Thank you for your 5 star review and taking the time to leave us your feedback.
Kind Regards,
Watford Dental Practice
Fantastic experience: Had a really nice experience today at Watford Dental Practice. I am always anxious to visit the dentist and I was on this occasion too. However from the moment I was called in I was made to feel relaxed. The dentist explained everything to me and made sure I understood what was going on. The dentist was very gentle and I can honestly say the whole appointment was much better than I anticipated. I have recently changed to this dental practice and whole heartedly recommend them.
Dear Nishma Shah,
Thank you for taking the time to review our practice and for your kind words and for your recommendation.
Kind regards,
Watford Dental Practice
Fantastic experience: Always a wonderful experience with Watford dental practice. The receptionist staff are always helpful and friendly. I’ve just finished Invisalign treatment with Roshni who has been incredible. I’ll almost be sad to not be going back aside from for check ups! Very happy with everything from start to finish and would always recommend.
Dear Kirsty Porter,
Thank you for taking the time to review our practice and for your kind words. We hope you are pleased with your Invisalign results and I will sure pass on your review to Roshni and thank you for your recommendation!
Kind regards,
Watford Dental Practice
Fantastic experience: Visiting Watford Dental practice was a great experience for me and my sister, we travelled 2hours to been seen at this dentist and it did not disappoint. I was called in early for my appointment as I arrived early. To my delight the staff were very pleasant and helpful. I had a fantastic clean and check up and some brilliant advice was given. Sapphire and Roshni were particularly helpful and I would like to thank them for their amazing service.
Dear Letitia Jade,
Thank you for taking the time to review our practice and for your kind words.
I'm pleased to hear the service provided didn't disappoint! With our practice located so far away, I'd like to thank you for choosing Watford Dental.
I have passed your review onto the Roshni and Sapphire.
Kind regards,
Watford Dental Practice
Fantastic experience: Excellent service from Priya and her team at Watford Dental Practice.
Dear Sushila Surani,
Thank you for taking the time to review our practice.
It’s nice to hear that the service provided was to excellent standard.
I have passed your comments onto Priya and the rest of the team.
Kind regards,
Watford Dental Practice
Positive experience: Horrible receptionist. I went there once, because I assume I got an infection that was given antibiotics, it became better after finished dose, but I could still feel pain left and now it's coming again. I booked an appointment with the same doctor, but it got CANCELLED by them. Now I feel horrible pain and I need immediate treatment, and of course they are not able to do that. But when I called and told them that for temporary I could go somewhere else because it is an emergency, the receptionist rudely told me that she is going to put me off the list from their patient. OKAY BYE!
Dear Nur Rahmah S R,
I am sorry to hear you are still in pain.
I have investigated your record, and I can see that you attended your emergency appointment, and a dose of antibiotics were prescribed.
A follow up appointment was made for a week later so we could check the area. However, you did not attend this appointment. This was not cancelled by us. You did not attend it and clinical time was wasted by you.
When you phoned to rebook, the receptionist informed you that you are not registered with us and we are not obliged to see you again at our practice.
Please ensure you familiarise yourself with your future dental practice’s policies and procedures surrounding non-attendance and as all dental practices will have this in place.
We wish you the best for your future dental treatment.
Kind regards,
Watford Dental Practice
Fantastic experience: Feel so lucky to have this as my local dentist. The staff there are always so lovely and helpful. A special thank you to Roshni who is always such a joy to see and is so attentive, professional and caring!
Dear Willow Hill,
Thank you for taking the time to review our practice and your kind words.
It’s nice to hear that the staff are helpful!
I have passed your comments onto Roshni and the rest of the team.
Kind regards,
Watford Dental Practice
Fantastic experience: I’ve been coming to this Practice for over 20 years and have had the same Dentist all this time Mr Shah is fantastic always puts me at ease due to my health there has been times I’ve had to cancel at the last minute once the receptionist has spoken to Mr Shah who is very understanding a new appointment is made so I’m sure they don’t strike you off for medical reasons more like not turning up without an explanation I would always recommend this practice and of course Mr Shah
Dear T B,
Thank you for your custom over the years and thank you for taking the time to review our practice!
We do appreciate it when patients can give us as much notice as possible to cancel appointments with us. Medical issues are always taken into consideration.
I have passed your review onto Mr Shah.
Thank you again
Sapphire
Fantastic experience: I would highly recommend Watford Dental Practice. I have seen most of the dentists here and they are all amazing and all go out of their way to make sure you get the best care possible. I would like to especially thank Aftab and Zara who have both recently done treatment on my teeth. You cannot tell that my teeth have been restored they all look completely natural and white. Aftab and Zara were able to fit me in quickly at fairly short notice so that I could start my ortho treatment. Thanks for always being amazing :)
Dear Céline,
Thank you for taking the time to review our practice, the dentist's and the treatment you received.
I will pass your thanks onto Aftab and Zara.
Good luck with your orthodontic treatment!
Watford Dental Practice
Fantastic experience: I can only say that this was absolutely fantastic. The surgeon Zara was great and very gentle with my sensitive teeth and gums. Very easy to get an appointment and did not have to wait upon arrival.
Dear Kennan,
Thank you for the 5 star rating and for taking the time to review our practice.
I have passed your feedback onto Zara.
Many thanks,
Watford Dental Practice
Positive experience: Would highly recommend. They are proactive at reminding us about reviews and their booking process from reception, online forms and text reminders are very effective. We see Zara and she is great with our kids, including our son with autism. The staff are all friendly and we are grateful for all they’ve done for us!
Dear Rich F,
Thank you for taking the time to review our practice and your high recommendation.
It’s nice to hear that the text reminders are effective for you!
I have passed your comments onto Zara and the reception team.
Kind regards,
Watford Dental Practice
Negative experience: Stepped in quickly when another dentist let me down. Fixed a missing filling quickly. Special mention for the nurse who really looked to get rid of those irritating bits that fall into your mouth - great job. My wife will love the TV on the wall in treatment room. Receptionist friendly and dentist informative. Unfortunately I left the practice shortly after as you would only give me two appointments over two days instead of one day.Unfortunately shortly after they wanted me to book two different days totally ridiculous when I work in London won't go back. Basically dreadful receptionist.
Dear Michael,
I am sorry to hear you will not be returning to our practice.
I would like to point out that your review is very contradicting.
You stated that, ‘’Receptionist friendly’ to ‘Basically dreadful receptionist’.
In many cases when you require treatment, depending on what is involved, it cannot be completed in one single appointment, therefore patients usually return over a few appointments.
Perhaps you can find a dentist closer to home, so you won’t need to travel far.
I am glad to hear that the issue you came in for had been resolved quickly and the dental nurse was efficient with the suction.
I will pass your feedback onto the team, and I hope you manage to get your other dental problems seen to!
Kind Regards,
Watford Dental Practice
Fantastic experience: Excellent customer services, and good Dr experience,,,I'm highly recommend this practice.
Dear Patient,
Thank you for your review.
We are sorry that you feel this way.
We are very happy to help our patients when they are requesting a reasonable amount of HC1 forms and we are sorry that we were not able to accommodate you with the amount you have asked for. We have also kindly stated where online applications or further requests can be made.
Kind regards,
Watford Dental Practice
Fantastic experience: A great practice to be associated with. Genuinely care about you and go out of the way to arrange consultations where necessary by the most appropriate doctor in the field . Special mention to Dr Roshni Hirani and Adrian Mullish . Cannot thank you both enough !
Dear Shahzad,
Thank you for the 5 star rating and for taking the time to review our practice!
I have passed your thanks onto Dr Hirani and Dr Mullish.
Many thanks,
Watford Dental Practice
Negative experience: This clinic is lying patients. We have registered a year ago, and when I needed to make an appoiment they said that they can find us in their data base, but we are not actualy registered. So , for a year I tought that we are fine, registered to a dental clinic and apparently we are not. I wouldn't recomment this clinic.
Dear Sturz Mariana,
Thank you for taking the time to review our practice and I’m sorry to read you’re not happy.
I can see that you called us to enquire about registering on 19/05/2021.
At the time, we were working through our back log due to the Covid-19 outbreak causing us to close until it was safe to re-open.
When we re-opened, we were prioritizing emergencies and any outstanding treatment that was postponed due to the outbreak. We were not accepting any new NHS patients at that time due to this and because we were at full capacity.
I have investigated your records and I can see when you registered, you were informed of this and we took your details simply to have you on our database as a new NHS patient, ready for when we are accepting more.
I appreciate this was many months back, and you may not remember. Luckily our receptionists log conversations.
Our reception team will continue to inform patients of our current circumstances.
Thank you,
Watford Dental Practice
Fantastic experience: Roshni, Alisha and Nikki have been nothing but amazing with the treatment of my wisdom tooth managed to give great advice to ease the pain while I await for it to be removed, all this while keeping the cost to a minimum. Highly recommend and couldn't stress to get yourself booked in to see these absolute legends
Dear Jay Relf,
Thank you for taking the time to review our dentists and the treatment you have received. I am happy to hear you would highly recommend our practice.
I have passed your review onto the team.
Thank you again
Watford Dental Practice
Negative experience: NHS patient? Not as wealthy as some? Then don't bother! I'd love to say it's due to COVID and the pressure they're under (near 2 years worth at that), but getting offered an appointment date/ time right up until the phrase 'NHS patient' is uttered and suddenly getting the appointment taken away from me is proof of the greed here. I've tried every month for about 1.5 years to be seen, but sorry we're not all able to splash insane amounts of money on dental care. Saying that, even if if I did it wouldn't be here.
Dear Oli Stathers,
Thank you for taking the time to review our practice and I'm sorry to hear you are not happy.
I have investigated your records, and I can see that an appointment has never been made for you.
Your details were taken in October 2020 and you were informed that we are not taking on any new NHS patients at present– I am unsure how an appointment has been ‘taken away from you’, when no appointment was ever made.
Unfortunately, we are at full capacity for NHS, and we have limited spaces for private bookings. This is something that is out of our control.
Thank you for your feedback and I have relayed this back to the team to ensure that we will carry on informing patients as clear as possible that we are not accepting any new NHS patients as we are at full capacity.
If you have any other suggestions as to how we can make this any clearer, please do not hesitate to contact me.
Thank you
Watford Dental Practice
Fantastic experience: Been going there for a few months now, and I cannot recommend it highly.My,dentist, Roshhni,was amazing and so highly recommended They are a busy practice, but it's worth the Wait.
Dear Michael,
Thank you for the good review and for taking the time to review our practice.
I have passed your review onto the team and Roshni directly!
Many thanks,
Watford Dental Practice
Fantastic experience: The experience I had here today was fantastic! My appointment was with Zara and she is first class. As soon as I arrived I felt incredibly comfortable and like I was being looked after by a true professional. Zara’s knowledge, passion and interpersonal skills truly make her one of the best in her field. I couldn’t recommend her enough. I left with a big smile on my face and that’s how you should feel after the dentist. Ready to show of those teeth
Dear Joe,
Thank you for taking the time to review our practice.
I am pleased to hear you left with a smile on your face!
I will pass your feedback onto Zara.
Thank you again!
Watford Dental Practice
Fantastic experience: I highly recommend this practice. It was my first choice when I moved to Watford as it came recommended from friends, and they have not let me down. I’ve been a patient for over 2 years and they have never failed to see me when needed. I recently had a crown fit, by Zara, who is an incredible dentist and a credit to the practice. The reception team have always been efficient and polite too!
Dear Barbara McMahon,
Thank you for taking the time to review our practice.
I am pleased to hear the team have been efficient, polite and accommodating.
I will pass your feedback onto Zara and the rest of the team.
Thank you!
Watford Dental Practice
Negative experience: This is the worst dentist in world the only thing they want is money
Dear Benbrahim Rochdi,
Thank you for taking the time to review our practice and I'm sorry to see your thoughts.
NHS dental services are displayed online and if you’re exempt from these charges there would be no charge for any NHS treatment you require. Any treatment that your dentist believes is clinically necessary to achieve and maintain good oral health is available on the NHS.
The NHS will not provide cosmetic treatments. E.G such as teeth whitening, which you may want to make your teeth more attractive, but are not clinically necessary. A list of private treatment is displayed on our website.
I can assure you that we will only ask for payment when a service has been provided.
I hope the above has helped understand the situation better. If you would like to discuss your experience in more detail please do not hesitate to get in touch with us directly.
Thank you
Watford Dental Practice
Fantastic experience: I wouldn't go anywhere else than seeing Zara at this dental practice. She and the team were very professional, I felt that I was in good hands. Zara was very gentle and kind to me, explaining what was going on. Having a phobia of dentists and not returning to one in over 10 years I will quite happily return to see her again and not avoid a visit for another decade
Dear Candice,
Thank you very much for your nice feedback.
It is great to have happy patients!
Kind regards,
Watford Dental
Fantastic experience: Watford dental practice have been our family dentist since it started. The service i get everytime I attend is second to none both from the customer facing staff to the clinical staff. Even with the very difficult challenges they face with Covid-19 protocols, We have always been dealt with professionally so I can only commend them to any prospective clients.
Dear Jean-Michel,
Your lovely comment is very much appreciated and thank you for contributing to making us feel cherished!
Kind regards,
Watford Dental
Fantastic experience: I have been at dentist many years I've had many teeth problems all the staff are so nice.im always luckey to get appointment. Receptionist her name is Carole.. fill like I've known her for ever so so helpful such a kind manner. She is so right for that job she takes my pain away talking to her.my daughte r comes to dentist to she is so happy there I must say thank you Carole
Dear Deborah,
We are very grateful for you making us feel valued and thank you so much for your lovely words. Happy to have you!
Kind regards,
Watford Dental
Fantastic experience: Watford Dental Practice have always provided a very good service
Thank you, Nicholas, for your nice comment.
We are happy to have patients like yourself.
Kind regards,
Watford Dental
Fantastic experience: Absolutely fantastic treatment at Watford dental practice, suffer with very bad anxiety and was treated fantastically by the dentist and reception team. Will be recommending them to my friends. Massive thank you to all at Watford Dental Service especially Carol and all the reception team for making me feel so welcome and settled. Will definitely be back keep up the great work.
Thank you, Stuart, for your encouraging feedback. It makes us feel great when we are appreciated and thank you for contributing to this.
Watford Dental
Fantastic experience: Amazing sevice all the staff are very welcoming and nice
Thank you so much for your kind words, Nabil! Much appreciated.
Watford Dental
Negative experience: Absolutely disgusting service but reading the reviews. Not surprised and I too am sure management will back up the receptionist CAROL behaviour. Who resulted too putting the phone down on me 3 times and was continually rude. Evidently they favour private clients, which is there prerogative it’s a business after all. But speak and treat people with respect answer queries and don’t put the phone down on them. And told to find a new surgery. All I’ve been trying to understand is what makes you a patient? I am registered at the surgery but told I cannot be seen as I am classed as NEW patient as I have only been to the surgery once. Yet with them for a year + Okay so what your criteria as Ididn’t sigh anything telling me my service will be effected if I don’t have regular problems. “So how many times do you have to come before you are classed as patient that is offered normal service” no answer. On top of all this the dentist Informed me. If have any further issues come back. And we will check if your teeth are moving. How am I advised to come back to a place that won’t see me because I am a new patient. Surely you have too actually see people to allow them move from this criteria of a new patient. Seems like a loophole. I’ve complained to the manger and NHS not so much about not being seen more about having the phone put down and be told I don’t need to Explain myself to people like you
Dear Adeshola,
Thank you for taking the time out to review our practice. We are very sorry for not being able to satisfy you on this occasion.
We would like to explain the actual situation so you can understand it better, since you never let our receptionist talk before you shouted over her on the phone forcing her to end the conversation. We are also expected to be respected and in order for us to keep it professional protecting our mental state from verbal abuse, we have no other option but to end the conversation implementing our Zero Tolerance Policy. We are providing the same information on daily bases to every patient who calls us without this kind of issue, however we were not able to provide this to yourself. Abuse and mistreatment of staff providing care is now becoming an increasing issue and we do understand how difficult it must be for those desperate to be given help, however this does not authorise anyone to victimise these staff for not being able to help right away!
We do believe that the NHS dentistry is at a very difficult time currently. We would like to firmly state that we are busy because we are seeing patients on the NHS and not sitting around watching TV or doing other irrelevant fun activities. If we say we do not have the capacity to see new patients currently for routine appointment we would expect to be understood, especially when we try to explain why that is along with our protocols of how new patients can book emergency appointments if needed.
When the dentist advises patients to come back in case of further problems, they are talking about the actual problem the patients have visited us with. If you haven’t had an issue for over a year, it is fair to believe that the problem now is a ‘new’ problem. Unfortunately since your last visit there has also been a WORLDWIDE PANDEMIC that resulted in delayed treatments and exceeded capacities, therefore our availability has clearly changed to the opposite of normal, of which we tried to inform you with no success. Pandemics can be hard to predict, therefore we apologise for not being cautious enough and have you sign a consent prior. We truly did not expect a pandemic to happen and cause unnecessary strain on our services. We will take this into consideration for improving our service in the future.
We would also like to bring it to the attention that the Dentist should not only be visited when there is a dental emergency or that there should be regular problems to see the Dentist, but there should be regular visits to prevent any issues arising! Regular patients are not classed as new patients.
The information regarding private treatments is part of our ‘information pack’ as a courtesy, letting patients know of the option, since we do have providers who are not contracted under the NHS and are still able to provide help if needed or treatment when asked. No patient is forced to accept this opportunity and in most cases this information is much appreciated or at least thanked.
According to our records you have not complained to the manger, however if you would like to discuss your comment in more detail please do not hesitate to get in touch with us directly.
Once again, thank you for taking the time out the provide feedback and we do hope we have managed to answer your questions and confusion.
Kind regards,
Watford Dental
Negative experience: I called more than 24 hours before to let them know I had to cancel my appointment but because it wasn't within their 48 hour policy I was told I would be struck off the list. I explained to the receptionist I've had a family emergency and I can't get to the appointment and she didn't want to hear it. I was then told again you will be taken off the list if you cancel - absolutely no humanity at all. No sorry or apology. OK cool take me off the list - I don't want to give someone so rude my money anyways bye.
Dear Tyler,
Thank you for your feedback and we are sorry you had to cancel your appointment due to the circumstances.
We would like to state that we did not take you off our list at that time, but advised that we will not be able to rebook it straight away and that you would have to wait a few months to call back and see our availability then. This is due to our current lack of capacity and that we are booked until beginning of July.
We appreciate you letting us know that you would not like to take this opportunity and we have now removed you from our list.
Thank you again and take care.
Kind regards,
Watford Dental
Negative experience: I was 5 minutes late to my appointment due to awful traffic on St albans Road and they blocked me from their entire system and wouldn't let me reschedule my appointment. So stupid and glad I'm not giving this company my money.
Dear Aimee,
Thank you for putting it in writing as well.
We are sorry we are unable to accommodate you any further.
Firstly if you were 5 minutes late we would have still been able to see you, however you have missed your entire appointment time. Secondly it is not nice to swear at anyone verbally or in writing. Which is why we refused to offer you another appointment.
Please be kind to others!
We wish you the best of luck and hope you find a dental practice for your needs.
Kind regards,
Watford Dental
Negative experience: Called and said it was a 2 month wait for nhs patients. Extremely frustrating when dental practices deprioritise people they rely on the NHS for medical services just due to greed whilst having capacity for take in private patients. It’s just silly.
Dear Maryam,
Thank you for taking the time out to review our practice.
We are sorry that we were not able to offer you a routine appointment on the NHS at this time. We understand it can be frustrating that our busy dental practice has a high volume of current patients as well as a long backlog with treatments waiting still to be completed from 2020, however we do try our best to accommodate everyone who is in need and has a dental emergency. Unfortunately due to the current infection control guidelines we are required to extend our appointment times as well as stagger appointments not only for the safety of our staff but of our patients too. We are committed to providing this safety and we are unable to overfill our availability.
For your information Private and NHS providers are different. We do have private only dentists/hygienists who are not contracted under the NHS therefore unable to offer NHS appointments, however as courtesy we do inform patients regarding this option (we do have private patients as well).
Hope the above has helped understand the situation better.
Kind regards,
Watford Dental
Fantastic experience: Definitely THE best dental practice l've ever been too! All staff are very warm, friendly and knowledgable, including receptionists and nurses. I've been seing Miss Zara Kaleem for couple of years now and cannot recommend her enough!! She did an amazing job saving my tooth. I really appreciated that I was informed about every step during my root canal treatment and that she made me feel relaxed during the procedure. I would also like to recommend Mrs Gek Choo Lim-Holmes who is very skilled and thorough hygienist. Don't hesitate to call for appointment.
Dear Michaela,
Thank you for your kind and constructive feedback. It is a great boost for our team in this difficult time. We are glad to have happy patients like yourself.
Kind regards,
Watford Dental
Fantastic experience: Great Team and Dental Practice :-) I suffered from dentophobia since my childhood, but I no longer do. Amazing team helped me to overcome my fear. All members of staff are very friendly and patient, always there for their patients and their needs. Lovely reception staff welcomes you with a smile and clinical staff are just as lovely. Everything runs smoothly. The practice is clean and everyone there is so professional and accommodating. I cannot recommend this place high enough. Great management! Keep up the great work :-)
Dear Patient!
Many thanks for your constructive and lovely compliments. We are all sending you our best regards!
Stay safe!
Watford Dental
Fantastic experience: I recently removed my wisdom tooth (being referred by another practice) and I am more than pleased to say that even though I was kind of scared of the procedure, the doctor and his assistant made the whole experience lovely by removing any stress I had. They were 100% professional, starting from telling me the next step of each move to even completely remove small fragments of tooth being stuck. I felt no pain at all, it lasted for a short time, no side effects of the surgery plus the reception woman was so friendly. I would totally recommend this to anyone. Once again, thanks a lot.
Dear Antzelio Paskali,
Thank you for taking the time to review our practice.
I am pleased to hear the dentist and his nurse made your experience less stressful.
I have passed your feedback onto the team!
Thank you again.
Watford Dental Practice
Fantastic experience: I just wanted to say a HUGE thank you to Maisie on reception. I had an emergency with my teeth and she went above and beyond what was expected of her. In these trying and unsettling times, she really raised my spirits and made such an awful situation, so much easier to deal with. Thanks again Maisie you are brilliant, keep doing what you are doing!
Thank you Karen!
Very kind of you to leave such a nice feedback. Masie is sending you her best wishes together with the rest of the team.
Stay safe!
Watford Dental
Fantastic experience: Had to have retainers fitted and was seen by Dr Nicole. What is usually an unpleasant and quite invasive experience, went past in an instant. Dr Nicole made me feel at ease and calm throughout, reassuring me and explaining her actions during the process. I would highly recommend this dental practice, and specifically Dr Nicole, for their wonderful bedside manner and high attention to detail with patients.
Dear Marco,
Thank you for your nice feedback. Nicole and the team are pleased to have made your experience pleasant.
Watford Dental
Fantastic experience: Stunning experience from phone call to the chair. Reception were safe, friendly and informative. The surgery was excellent, very kind, careful, thorough and patient too. Highly recommended!
Really good to hear about your positive experience John! Thank you for sharing.
Watford Dental
Fantastic experience: Over the past few months I have had several appointments and I have to begin by saying a huge personal vote of thanks to the Watford Dental Practice - as they are front line workers who deserve this acknowledgement and our appreciation. All the staff are professional, considerate and caring and I highly recommend them. The dentist environment is clean, modern and has a welcoming feel and patients are given advice on dentistry and this is all given in a constructive manner. We all know how difficult it has been since March 2020 and we all know that during lockdown many people have had problems with their teeth. I was amazed as to how easy it was to set up appointments to suit my working hours. Where as some people I know cannot access a dentist in their area. So I feel incredibly fortunate to have seen a dentist and a hygienist. Thank you to all the staff at Watford Dental Service for everything you do and for your dedication to our heath and well-being. You are exceptional front line workers and deserve so much praise. I appreciate you all. Many thanks Karen Collett
Dear Karen!
Thank you so much for your lovely review and very kind words, this has truly made us feel appreciated and given us a positive encouragement and boost to carry on doing our best and work even harder in this never ending difficult and busy time. Thank you!
Watford Dental Team
Fantastic experience: Carole and Masie at reception are so friendly and welcoming. Nice to see a happy face as you walk into a dentist as it can be daunting knowing you are having treatment. Nicole has to be one of the nicest, caring, polite and patient dentist I have come across. I came in for a filling and she explained everything to me before starting and also during the procedure she was keeping me informed. Anyone who is nervous of visiting the dentist, I would recommend Nicole. She is an absolute credit to the dental practice.
Dear Claire!
It's great to hear your positive experience with us and thank you very much for sharing. Carole, Masie and Nicole are sending you their best wishes together with the rest of the team. Thank you again for your encouragement and support.
Watford Dental Team
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