Bassett Dental Practice
Information about Bassett Dental Practice
Opening hours
- sunday: (closed)
- monday: 9h-19h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 8h-17h
- friday: 8h-14h
- saturday: (closed)
We are a mixed dental practice located in Bassett, Southampton, providing dental care to the community with the most advanced, gentle and holistic treatments available. Our treatments range from routine family dental care to to dental implants, composite bonding, Invisalign teeth straightening and smile makeovers. We believe everyone should have a positive dental experience.
Our comment from Best Dentists about Bassett Dental Practice:
Bassett Dental Practice is renowned for its exceptional and caring service, making each visit a positive experience for patients of all ages. The practice is well praised for its:
- Friendly and Welcoming Atmosphere: Reviewers consistently compliment the warm reception and professional demeanor of the staff, creating a relaxed environment.
- Expert Dental Care: With a team of highly skilled dentists, including Dr. Jinal Patel and Dr. Aleksandra Tobiszewska, patients feel they are in excellent hands. Many agree that the thorough explanations of procedures and attentive care significantly decrease anxiety.
- High-quality Treatment Options: Patients have expressed satisfaction with the effective treatment plans, ranging from routine check-ups to intricate procedures, all conducted with an emphasis on comfort and care.
- Modern Facilities: The practice boasts clean, well-maintained premises that feel welcoming and professional.
- Excellent Communication: The staff provides clear information regarding treatments, options, and costs, ensuring that patients feel informed and confident about their dental care choices.
Overall, Bassett Dental Practice stands out in the community for its commitment to patient care, making every visit a pleasant one.
Services and Treatments
Bassett Dental Practice: Reviews
Fantastic experience: My dental treatment was very good. Everything went smoothly and on time. Thank you.
Thanks so much for your review David.
All the best from the Bassett Dental team :)
Fantastic experience: I managed to get an appointment for a loose bridge very quickly. All staff I met were very friendly and polite and the bridge was fixed without delay. I am very happy with this dentist practice.
Thanks for your review, Jan. We're happy to hear we were able to help so quickly and you had a positive experience at the practice.
All the best, from the team at Bassett Dental
Fantastic experience: A Platinum BUPA dentist and Associate Senior Dentist at Basset Dental Practice, Dr Aleksandra Tobiszewska combines rare technical excellence with genuine humanity. After my years with private and NHS dentists across three countries and two continents (including Oceania), she was the first to identify serious dental problems that were quietly undermining my health. Aleks explained the “why” behind every finding, corrected issues missed—and in some cases caused—by others, and coordinated timely referrals to the right specialists. The result: a clear plan, measurable improvements, and real peace of mind. Beyond the chair, she’s a deeply caring mum of four, and that empathy shows in her manner: calm, precise, never rushed, and laser-focused on outcomes. Her attention to detail and clinical judgement are, in my experience, best-in-class. I’m profoundly grateful I moved from my previous Winchester practice and found Aleks. Unreserved five stars.
Dear Natasha
Thank you so much for taking the time to leave such a comprehensive review of your experience with Aleks. We're so pleased to hear that she has restored your trust in dentistry.
I've shared your comments with Aleks and the rest of the team as it is such a boost to hear how we've helped others.
We look forward to seeing you again :)
From the whole team at Bassett Dental
Fantastic experience: I have been a patient of Dr Jinah Patel for many years, and I highly recommend her and her colleagues to anyone needing a dentist.
Thanks for your review Tony. I've shared your comments with Jinal and the team, and we look forward to seeing you next time.
From everyone at Bassett Dental :)
Fantastic experience: From the Receptionist’s to the dental staff they are all very friendly, helpful and keep you informed of appointments etc. Jinal always makes me feel at ease and explains things to me and the same for Alex when I used to see her. Highly recommend this practice.
Hi Deborah
Thanks so much for your review. Its lovely for the team to hear how they make a difference.
Kind regards
Louise (practice manager)
Fantastic experience: I would like to thank Gina for the very good handling of my difficult wisdom tooth filling today. She was very concerned for my wellbeing and dealt with the problem very efficiently. It was a difficult session but I felt that she and her assistant did a very good job. Thank you both very much.
Dear Lynne
Thanks so much for review. We're really pleased to hear you felt well looked after by Gina and Neshwa - I've passed your comments on to them both.
Kind regards
Louise (practice manager)
Fantastic experience: Had to visit today because of toothache. Firstly the reception staff were friendly and welcoming. Dr Patel checked my tooth and gave me some options of what she could do to make me more comfortable. She was totally professional, telling me stage by stage what she was doing and the dental nurse was on hand if I needed support. I was treated first class - thank you Bassett Dental
Dear Ann
Thanks so much for taking the time to leave your review. We love to hear about people's experiences and the help they received from our team, and share all comments with the team during our meetings.
We look forward to seeing you next time.
Louise (practice manager)
Fantastic experience: Always an excellent service from the dentist and hygienist.
Thanks so much for your review Iain!
From all of us at Team Bassett :)
Fantastic experience: Just got back from an appointment with Alecs. The reception staff are great. They are welcoming, always helpful and considerate and do their best to solve any questions. The practice itself is looking smarter and more professional than in the past, thanks to its renovation. Alecs shows genuine kindness and care for her patients and goes out of her way to make sure you are comfortable and ok during treatment. Today she showed a real interest in my general health and even offered her assistance with an issue - who knew dentists were able to communicate with GPs etc when there are concerns! I felt listened to by both her and her nurse. Thank you to the whole team.
Hi Amanda
Thanks so much for taking the time to leave your review and comments, which I've passed on to Aleks and Nikki. We love caring for our patients, and its great to hear about such a good example of that.
We look forward to seeing you again.
All the best from the team at Bassett Dental :)
Fantastic experience: Wanted to thank Aneri and her assistant today for replacing my tricky filling today. Both were fantastic, I came away really feeling like I had been well looked after throughout, thank you :) Also wanted to mention, I've been a patient here my whole life and have always felt very welcomed by the receptionist and all that work there. The place is also looking great with all the building work that's been done. Hope me and my family will be patients for many years to come still too, thank you
Hi Matt
Thanks so much for your review, and kind words. I've passed your comments on to Aneri and Neshwa!
We also hope to be welcoming you all for years to come, and look forward to seeing you next time :)
From everyone at Bassett Dental
Fantastic experience: I very much appreciated the care at Bassett Dental, I received a thorough check up and the reception and clinical staff were all professional, friendly and welcoming. Premises are clean and modern.
Hi Karen
Thank you for your review, and for sharing your experience of our service.
We look forward to seeing you again soon.
All the best from the Bassett Dental team :)
Fantastic experience: I have attended here regularly for a long time & find everyone is caring & helpful. I decided to splash out & get a new top denture as my old one was getting near to maybe break as it was old. I didn't want to look as though I had got it out of a Christmas cracker, so splashed out for a private one. It is very natural & fitted very well. I was able to pay for it in a couple of instalments which helped a lot.
Dear Jane
Thanks so much for taking the time to leave your review.
We're so happy to hear how pleased you are with your lovely new teeth!
From all of us at Bassett Dental :)
Fantastic experience: Fantastic, competent and friendly hygenist!
Hi Karin
Thanks so much for your review and 5* - I've passed your comments on to Gina your hygiene therapist :)
Fantastic experience: Just seen Lucy the Hygenist and as usual received excellent treatment. Both she and her assistant were very friendly and I certainly came out feeling very well looked after.
Thanks so much for your review, Debra.
It's great to hear you felt so well cared for by that Lucy and Lauren, and that they met our usual excellent standards!
All the best from us all at Bassett Dental :)
Fantastic experience: Aneri did a great job and her and her assistant were pleasant and professional. Most impressed ! Many thanks.
Hi Julian
Thank you for your review - I've passed your comments on to Aneri and Sarah :)
Fantastic experience: Highly professional and friendly, efficient and caring service
Hi Malcolm
Thanks so much for your review and 5 stars :)
From all the team at Bassett Dental
Fantastic experience: It’s always a pleasure to attend this practice, the reception staff are very friendly and helpful, especially one lady who always helps me. Name begins with A. My dentist is excellent and understanding, 10/10
Hi Mavis
Thanks so much for your lovely review. Amy is very pleased to be recognised for her help, and Aleks, your dentist, definitely deserves the 10/10!
We all look forward to seeing you again next time.
All the best from the Bassett Dental team :)
Fantastic experience: Excellent dental practice, very efficient , friendly reception staff, caring, informative hygienist [Lucy] and our dentist [Alex] is quite superb. Very impressive practice that I cannot fault. I went in looking like Sir Les Patterson & came out more like Rylan Clark.
Hi Reg
Thanks for your great review! I've shared your comments with the rest of the team, especially Lucy and Aleks who are really pleased with the mention :)
We look forward to seeing you next time.
From all the team at Bassett Dental
Fantastic experience: Thank you Lucy and Sarah - they were so lovely that my hygienist appointment was actually really enjoyable, we had a great chat.
Hi Amy
We're happy to hear you had such a nice time with Lucy and Sarah!
Thanks for letting us know, and thanks for the stars :)
From everyone at Bassett dental
Fantastic experience: Friendly reception staff and knowledgable staff who give a detailed exam and explain what treatment may be required, the cost and so on in easily understood terms and willing to answer questions.
Hi Trudi
Thanks so much for your review and 5*! We look forward to seeing you next time.
From everyone @ Bassett Dental :)
Fantastic experience: Really excellent service this morning for tooth repair and filling. Very pleasant and professional. Thank you!
Hi Phil
Thanks so much for your review. We happy to hear you had a great experience :)
From all the team at Bassett Dental
Fantastic experience: Excellent friendly service. My wife and I highly recommend this practice.
Thanks for your feedback, Christopher. We've passed your comments to Dr Ali.
Fantastic experience: Friendly helpful receptionist, appointment on time, dentist told me everything she was doing and gave me helpful advice to care for my teeth and gums. First rate service.
Dear Elaine
Thank you for your review and 5* rating! We're glad you had such a streamlined, positive experience, and we look forward to seeing you netx time.
All the best from the team @ Bassett Dental
Negative experience: We consulted the dentist to review what sort of InvisiLine treatment my daughter needed. All the forms were filled in as required including her age. When they finished we were charged for the consultancy and told they would not be able to do the treatment due to her age! They knew this before the examination therefore it was a complete waste of my work time and money. I strongly recommend looking at more professional dentists first! 9/8/25 As an reply to your comment, the reason you could not do the Invisalign treatment was because you have a minimum age limit of 18 yrs old, which funnily enough you did not tell us until after the paid consultation as my daughter was 16 yrs old as per the form you got us to fill in, hence our demand for you to refund our money as you have scammed us! I do wonder how many more have you done this too?
Thank you for your feedback. We have reviewed the details of this appointment, which took place in May 2024, and would like to clarify the situation.
During this consultation, our dentist provided their time, expertise, and sound clinical advice. We discussed treatment options and explained that while treatment could be carried out, it would be in your daughter’s best interest to wait until she turned 18 if she wished to have treatment at our practice. We also recommended specialist orthodontists as alternatives and spent time in explaining the different treatments available. At the time, you expressed gratitude for the advice and commented on the professionalism of our service. In particular you commented on the being very happy with the advice in comparison to 2 other clinics you had visited locally for the same reason.
Unfortunately, approximately a month after the appointment, we received threatening emails from you, including a statement that you had initiated court proceedings over the £30 consultation fee. Now, over a year later, you have decided to leave this review.
We take great pride in our reputation for professionalism and always act in the best interest of our patients, even if that means advising that treatment should be delayed. Consultation fees are explained at the time of booking and reflect the dentist’s time and clinical expertise, regardless of whether immediate treatment is recommended.
This review does not accurately reflect the appointment or the advice provided. It also contradicts the verbal praise you had given on the day in particular commenting on the professionalism. We have therefore requested a review of its accuracy.
We wish you and your daughter the very best for the future.
Warm regards,
The Bassett Dental Team
Fantastic experience: Very good practice ,the staff are friendly and communication is very detailed and prompt. Very fortunate to find a dentist so close to home.
Hi Trevor
Thanks so much for your review, and telling us about your good experience.
We look forward to seeing you next time :)
Kind regards
The Bassett Dental Team
Fantastic experience: I saw Dr Patel today for some checking up and cleaning. I was nervous. She and her assistant were very relaxed and spoke gently. During the work they were very sensitive to how I felt. When I raised my hand a bit they stopped straight away to give me the pause I wanted before continuing.
Hi Ally
Thanks so much for taking the time to leave your review.
We're happy to hear you had a good experience and felt well-cared for.
We look forward to seeing you next time :)
Kind regards
Louise (practice manager)
Fantastic experience: New client to this surgery. Had some treatment work with Jinal Patel. Was absolutely thrilled with the outcome. Made me feel very relaxed and gave me lots of aftercare advice. Thank you .
Hi Carolyn
Thank you so much for your review.
Its so great to hear that you had such a positive experience, and that you felt relaxed and well-cared for by Dr Jinal.
We hope to see you again!
Kind regards
The Bassett Dental Team :)
Fantastic experience: Very well looked after, having not attended in a couple of years The staff seem competent (read: are competent, from reception to dentist) and I am satisfied with the treatment I received and the treatment options offered Beyond that, they were very caring, compassionate and understanding re some emotional difficulty I was going through when attending and concerns raised
Hi Alexander
Thanks for taking the time to leave your review. I'm pleased to hear the team were able to look after you so well and you felt supported during your visit.
I'll be sure to share your comments at our next team meeting.
Kind regards
Louise (Practice Manager)
Fantastic experience: I have been using Bassett Dental Practice for years and wouldn't go anywhere else.
Thanks for your review, Ian :)
Fantastic experience: My 7yr old son received fantastic emergency care at Bassett dental, they managed to get him a same day appointment and the dentist and dental nurse who treated him were so compassionate and patient. I’d also like to mention the reception team who are always a pleasure to speak to and they also contacted me the next day to see how my son was. Brilliant team thank you!
Hi Chris
Thanks so much for taking the time to leave your review, and I'm so pleased we were able to help your son so quickly.
Thank you for your nice comments about the team which I will share at our next meeting.
Kind regards
Louise (Practice Manager)
Fantastic experience: Gina May and Chloe did a great job. Very friendly and offered practical advice.
Thanks so much for taking the time to leave a review. Gina and Chloe make a great team! I'll pass on your comments to give them a lovely boost :)
Fantastic experience: Friendly and professional staff plus clean and modern facilities. I’ve been very happy with the check ups and treatments I’ve had here.
Thanks so much for your review Louise :)
Negative experience: If you want value for your money don’t come here. I’ve spent thousands with this dentist and I moved abroad due to work and since returning I’ve tried to get some work done on my teeth. I’ve been told that my account has been deleted, and I need to register as a new patient or make an emergency appointment… clearly another money grabbing scheme. If you want customer service DO NOT come to this dentist. 0 star rating to the management and the reception team especially HABIB.
Dear Adam,
We’re disappointed to read your review, which we feel does not reflect the events accurately.
We did offer to assist you with an emergency appointment, but as explained at the time, we require any outstanding balances to be resolved in line with our practice policy. These policies are in place to ensure fairness and continuity of care for all patients.
Unfortunately, the conversation became inappropriate and disrespectful toward our team. We do not tolerate abusive behaviour, and we stand by our staff in maintaining a safe and professional environment for both patients and colleagues.
If you would like to discuss this further in a constructive manner, I am happy to speak with you directly. Please contact me on the main practice number.
Kind regards
Louise
Practice Manager, Bassett Dental
Fantastic experience: I hate the dentist! However, the team at Basset Dental make you feel relaxed and welcome! They listen to your needs and provide practically pain free dentistry. I hadn't been to the dentist for a long time due to the lack of NHS spaces but came across these guys whilst visiting Upton's Butchers and found them to be friendly and helpful. I checked their prices and decided that they were cheaper than many other private practices so decided to give them a go. I had my first checkup and despite my teeth being a complete disaster was not made to feel bad about their poor state but instead, Dr Jinal who was very patient, gentle and considerate came up with a plan to get them back in good condition with an initial hygienist appointment and then moving on to the other repairs my teeth desperately need. All aspects of future work on my teeth was clearly explained with costed options, allowing me to choose what I could afford and what was essential. Nothing was forced down my throat and I never felt like they were trying cash in on the poor state of my teeth. I needed a filling in one of my wisdom tooth which required a couple of injections and some major drilling, it was basically pain free! I also needed an emergency appointment after an old filing broke and was seen the same day which is great service. The surgery is very clean and modern which adds to the overall feeling of a quality service.If you hate the dentist like I do then Basset Dental is the place for you! If you have nervous kids then I think they would feel very relaxed here too!
Hi Sean
Thanks so much for your review!
It's so great to hear that we've restored your faith in dentistry and that you've had such a positive experience.
I'll make sure to share your comments with the rest of the team to give them a welcome boost!
Best wishes
Louise (practice manager)
Fantastic experience: A very friendly and smart surgery and also very accommodating when you need to change appointment dates.
Thanks for your review Jonathan :)
Fantastic experience: I have had an appointment with Gina May (Dental Hygiene) at Basset Dental. I think Gina was amazing, decent, and very caring. She provided care to her patients to the highest standard with a holistic approach and honest suggestions/guidance. I highly appreciate the quality of her work, gentle behaviour with patients, and careful treatment. Highly Recommended. Best wishes. Dr Mazed
Hi Mazed
Thanks so much for taking the time to write your review, and for your great feedback.
We've passed your comments on to Gina and she's really pleased you had such a positive experience. We look forward to seeing you again.
From the team @ Bassett Dental :)
Fantastic experience: My crown came out, and my NHS dentist was unable to help, so I visited the Bassett Dental& Aethetics near home just before Easter. Thank you to a friendly receptionist for booking me the second day appointment! I am so happy that Dr Patel was able put the crown back. Although it was temper repair as she explained, but it did help my eating a lot, and it is still solid. I very much appreciated her skills and knowledge!
Thank you for your review, and I'm so pleased we could help at short notice :)
Fantastic experience: Had a filling fall out over the weekend and my dental practice got me on on the Monday to sort out. Excellent service very friendly and my teeth back to normal..
Hi Stuart
Thanks for taking the time to leave a review. I'm so pleased we were able to help so swiftly!
From all the team at Bassett Dental :)
Fantastic experience: Now that my Invisalign and porcelain veneers treatment plan is completed, I just wanted to say thank you so much to Jinal and the team. I am absolutely thrilled with my new smile. I used to be embarrassed of the shape, colour and condition of my teeth such that I used to smile with my mouth closed! Now I feel so much more confident in myself. I’ve had so many positive comments from friends and family as to how natural my teeth look. Thank you to Jinal and all the staff at Bassett Dental for your expertise, skill and warm and friendly care throughout the treatment. I’m so glad I took this step. It was 100% worth the money and 100% worth the wait. I can’t imagine going anywhere else for my dentistry. Thank you!
Dear Christopher
Thank you so much for taking the time to leave your review.
We're so thrilled to hear how happy you are with your new smile, and that its gained you confidence and compliments!
It was a pleasure treating you and seeing your transformation, and we look forward to seeing your lovely smile again next visit :)
With all our best wishes
The Bassett Dental Team
Fantastic experience: All the staff are friendly. The hygienist puts you at ease will check regularly if you alright as a nervous patient this helps me. The practice is always clean tidy.
Dear N H
Thank you so much for your review.
It's great to hear that you feel at ease with the hygienist, and that you find the practice environment clean and friendly.
We look forward to seeing you next time!
From everyone at Bassett Dental :)
Fantastic experience: Bassett Dental & Aesthetics provided us with an absolutely incredible experience! As a parent, I couldn’t be more grateful for the care, patience, and compassion Dr. Barbara and Nikki showed my son. They went above and beyond to help him work through his fear of needles, creating a comfortable and trusting environment that made all the difference. Thanks to their gentle approach, he even managed to receive local anesthesia—something we never thought possible! Their professionalism is outstanding, but what truly sets them apart is their ability to instill confidence and trust in their patients. I wish all dentist practices would have similar approaches, would make our kids healthier and happier. Thank you from all our hearts, Dr. Barbara, Nikki, and the entire Bassett Dental Team—you are amazing!
Dear Monica
Thank you so much for taking the time to leave a review about your experience at the practice – this is what we strive to achieve and it’s so gladdening to hear what a difference Barbara and Nikki made for your son! Nikki has already seen your email and said how proud she was of your son for achieving what he did.
We look forward to seeing you both again next time.
From us all at Bassett Dental :)
Fantastic experience: Attended yesterday for a small filling which was completed to BDP's usual high standards. Gina and her colleague (apologies I forget her name) were welcoming, friendly, reassuring, calm and efficient. I thoroughly recommend - good job!
Hi Alan
Thanks for your review - Gina and her nurse Chloe will be very pleased with the recommendation!
We look forward to seeing you next time.
From Bassett Dental
Fantastic experience: Really friendly team saw Chloe and Gina for appointment and I'm not the best patient but they really were thorough at the treatment and told me what they were doing as the looked after me. I am happy to come back and know they'll do the best treatment and also the receptionists are very informative and friendly
Hi Julia
Thanks so much for your review! I know that Chloe and Gina will be thrilled with the mention, and we'll share your comments with the rest of the team at our next meeting.
From Bassett Dental :)
Fantastic experience: I am truly satisfied with basset Dental, they always keep track on my appointments and with every visit they are all been truly warm and friendly, truly recommend, and they deserve all 5 stars from me.
Thank you so much James! That's really lovely to hear, and we're very pleased you'd recommend us :)
From everyone at Bassett Dental
Fantastic experience: Thank you to Jane, the Dental Hygienist and all the team, for looking after and refreshing my teeth.
Hi Tim - you're very welcome :)
We're glad you're happy with our service.
From all the team at Bassett Dental
Fantastic experience: Broken tooth overnight, contacted Bassett Dental Practice at 9am, appointment at 12.30. Treatment completely painless. Excellent all round.
Hello Sue
I'm so pleased we were able to help so swiftly...and painlessly!
Thank you for taking the time to leave a review.
From all at Bassett Dental
Fantastic experience: Seen by dentist Balpreet Virk for a filling. She was really good, explained everything, was gentle, made sure everything was ok and I was happy. Great service. Thank you.
Hi Bina
Thank you so much for leaving your comments.
We always love to hear about people's positive experiences at the practice, and I know Balpreet will be very pleased that you felt so well-cared for.
From all at Bassett Dental :)
Fantastic experience: I am in my late 80s and Bassett Dental is the best practise I have ever experiences. From entry to exit I found the entire service pleasant and good humoured.
Thank you so much - what a lovey review!
We're very pleased to hear you have such good experiences here, and we look forward to seeing you next time :)
Fantastic experience: I felt very satisfied after my recent appointment for a filling by Dr Patel. She took great care to ensure that I knew what was happening at each stage and did the work carefully to avoid giving me pain. I also liked being distracted by the large TV screen to watch. It was showing an overhead tour of Rome - I think.
Hi David
Thanks so much for taking the time to leave your comments!
We really love hearing about people's positive experiences at the practice, and I'll certainly share your review with the team.
The TV is fun isn't it!
Kind regards
Louise (Practice Manager)
Fantastic experience: Had to visit this dentist because I needed an emergency appointment to re-glue a bridge, brilliant service from start to finish. All staff were very helpful and professional and the work done (and explanations where necessary) was top class. I've no idea if the cost, £185 in total, is usual for this type of work (I've never gone 'private' before, always NHS) but as they got me in the same day and it was such a good experience I feel the cost was fair. I will definitely put my name down to register for NHS as soon as they open the list up again.
Dear Nigel
Thanks for taking the time to leave your review.
We were so pleased to hear you found the experience so positive, and look forward to helping you again in the future.
From all at Bassett Dental :)
Fantastic experience: I have been coming to this practice for many years and I have always been a very nervous patient. I worry for days before my appointment but when I get there everyone is always so lovely and kind that I have never turned around and ran back out of the door!. The improvements to the building have been amazing and given the surgery a polished look and feel. Dr Jinal Patel has such a calm and reassuring nature and her dental assistants Laura and recently Jordon are always kind and gentle. I have been seeing Lucy the hygienist who is also lovely and gives good advice. The reception staff are smart, professional and always friendly and helpful. Happy Christmas to you all and a peaceful new year.
Hi Anne
Thanks so much for your kind review. It's so lovely to hear we've been able to ease your nerves about dental visits, and that you feel so well cared for when here at the practice.
From all of us at Bassett Dental, we wish you a very Merry Christmas and Happy New Year!
Fantastic experience: Been visiting here for years and they’ve always been fab! Will go above and beyond to accommodate you.
Thanks so much for leaving your lovely review!
Have a lovely Christmas, from everyone at Bassett Dental :)
Fantastic experience: Exceptional treatment every time both from the dentist Dr Patel and thereafter the hygienist. I would highly recommend.
Hi Shriti
Thanks so much for your review and recommendation :)
From all at Bassett Dental
Fantastic experience: I will start by saying that after a visit to another clinic my child was traumatised I registered him with Basset Dental he has already had 2 visits with Balpreet Virk at each visit his fear was taken into account and everything was explained to him for as long as possible. When I have been registered at the practice I was a patient of a dentist who is no longer there I was given another one although the way they addressed my issues was unacceptable I sent an email about the situation where I got a response very fast and another dentist saw me ,today I had a preparation for a crown with Dr Barbara Serralheiro I had a hard day where my arythmia kicked in but visiting Barbara who is a really nice person and her dental nurse(sorry forgot her name) I felt stress free while coming out of the room the preparation tooth for crown was also 5* hopefully now everything will go smooth .thank you
Thanks so much for taking the time to let us know of your experiences at the practice.
It's great to hear that your son is so comfortable visiting Balpreet, and she's helping him feel better after his bad experience at the other practice, and I'm so pleased we've been able to address your own concerns.
I'll pass your compliments on to Balpreet, Barbara and her nurse Chloe :)
Positive experience: Busy practice, recently updated and expanded. Modern facilities, friendly staff. If you are a minute late for your appointment, they sometimes won't see you. So allow for traffic and parking in this busy area.
Dear Rob
Thanks for your review. We're so pleased you've noted the work we've done improving the facilities at the practice.
I can't recall ever turning a patient away for being 1 minute late, and I'm sure none of my colleagues would either. We appreciate that there can be a number of reasons for a patient to be running late, some of which can be out of their control eg traffic issues. Most often, patients are very good at letting us know if this is the case so we can try to plan accordingly. Unfortunately, if a patient arrives more than half way through their appointment time, the clinician may not have the time left available to safely or effectively carry out the planned treatment, or will do what they can for the remainder of the appointment. We will always try to accommodate where we can as we understand how frustrating it can be. Sadly the knock-on effect of seeing patients who arrive late can mean keeping other patients waiting which we also try to avoid.
We look forward to seeing you next time!
From all at Bassett Dental :)
Fantastic experience: Brilliant service,had to have a tooth removed and was very nervous, l didn’t feel any pain at all, thank you Dr Jinal, would highly recommend this dental practice.
That's great to hear, Lorraine. Thanks for leaving your review :)
We look forward to seeing you next time.
Kind regards
Louise (practice manager)
Fantastic experience: I am fortunate to have been a happy client at this practice for many years, & wouldn't even consider going elsewhere. Every member of staff, without exception, is friendly & welcoming, & I feel very well cared for in a clean, modern & pleasant environment. I do not know everyone's names, but I enjoyed meeting Gina the new hygienist on my last visit, & Dr Jinal Patel is always very gentle, calm, professional & lovely. Highly recommended!
Dear Catherine
Thanks so much for taking the time to leave your kind review. It's lovely to hear you've been a happy client for such a long time :)
I'll pass your compliments on to Jinal and Gina.
Best regards
Louise (practice manager)
Fantastic experience: Lovely to meet Gina the new hygienist who did an excellent job and was very friendly. Have been very happy with my treatment from Aleks going back many years. Not forgetting your lovely friendly receptionists. I would certainly recommend your practice.
Hi Ann
Thanks so much for your lovely review :)
I'll pass your comments on to Gina, and it's always great for Aleks and the receptionists to hear they're still making people happy!
We're very grateful for the recommendation.
Kind regards
Louise (Practice Manager)
Fantastic experience: I am so grateful for the recommendation to join this practice. Each time I visit I receive courteous, kind and professional treatment. Huge thank you to Dr Patel and the team.
Hi Judith
Thanks so much for your comments. Its always a lovely boost for the team to hear about such positive experiences.
We look forward to seeing you next time.
Kind regards
Louise (Practice Manager)
Fantastic experience: I had a hygiene appointment with Lucy who was exceedingly helpful ,informative, and very pleasant throughout Thank you very much I actually enjoyed the full experience
Dear Martin
Thanks so much for the review.
We're so pleased you enjoyed your experience with us, and found Lucy so helpful and pleasant. I'll pass your comments on to her!
We look forward to seeing you again.
Louise (Practice Manager)
Fantastic experience: Had an appointment yesterday with a new hygienist - Gina May. Excellent service and friendly receptionist. Would recommend without hesitation.
Hi Barbara.
Thanks so much for your review - we're so glad you like Gina! She is already a much-loved member of our team :)
And thank you for the recommendation!
Fantastic experience: Provided me an emergency appointment to extract a wisdom tooth that was giving me plenty of pain. So pleased with the dentist and assistance, both dealt with a very nervous patient brilliantly. The extraction was so smooth and fast. Could not be more pleased with the service!
Thanks so much for taking the time to leave your review.
We're very pleased to hear we were able to help you, not only with your pain but also with your nervousness!
We look forward to seeing you next time :)
Fantastic experience: Elenzabeth is wonderful! I came in for an emergency appointment and she was nothing less than caring and comforting. Just over 4 weeks later I came back for the treatment and she was attentive, calm and kind. She remembered that I find the dentist very unsettling and it makes me anxious, without me having to tell her, she took the time to calm me and go slower so that I felt at ease. She made me laugh and smile which was lovely. The dental assistants I had both visits were also just as brilliant and kind but I didn’t catch their names. It really makes such a difference having such kind and calming professionals, it massively helped to put me at ease and change the experience entirely for me. So a massive thank you to elenzabeth and the team at Bassett dental! :)
Hi Freya - thanks so much for taking the time to leave your review and feedback. Its so lovely for the team to read about patients' positive experiences and know they're doing a great job.
Its especially great to hear how we've managed to change your dental experience from unsettled to feeling at ease :)
I've passed your comments on to Elenzabeth, Jordan and Huma (her assistants), and will also share them with the rest of the team at our next meeting.
See you next time!
Louise (practice manager)
Fantastic experience: Dr Jinal Patel is an excellent dentist with great communication skills. She has really improved the look and feel of my front teeth using composite bonding. She made sure i was fully informed of the process and her attention to detail was outstanding. She was not trying to sell me unwanted services but simply listened to what I wanted and only did the minimal work required. I am delighted with the results.
Dear Catherine
Thank you so much for sharing your experience of our practice, and the treatment carried out by Dr Patel.
We always do our best to make sure our patients are well-informed and happy with the outcome of their treatment, so its really great to hear that was how you experienced the service.
We look forward to seeing you again!
Kind regards
Louise (practice manager)
Fantastic experience: Excellent and prompt service from Reception through to Dental Practitioner.
Thanks so much for your review, Mr Lewis. We look forward to seeing you next time :)
Fantastic experience: Well worth the wait to get on their patient list, with a service that I cannot fault, You feel confidence in each visit. I had to find an alternative to the chain dental company I was previously with whose service left a lot to be desired.
Thanks Mr Littler for your review. We very much appreciate it and hope you always feel confident with the care your receive here. See you next time :)
Fantastic experience: Clear to see how professional and in sync the whole team was working. Conducted required work efficiently, answering all my questions along the way and instilling confidence at every turn.
Hi Matthew
Thanks so much for your review - its lovely for the team to hear how they're appreciated.
See you next time!
Louise (practice manager)
Fantastic experience: I couldn't be more pleased with the experience at Bassett Dental, from the moment we walked in, staff at the reception specifically Amy was incredibly welcoming and friendly. The waiting area was clean, comfortable, and kids friendly, which immediately put my children at ease. Dentist Balpreet is exceptional throughout the whole process she was patient, gentle, and took the time to explain everything in a way that both my kids and I could understand. She made them feel comfortable and even managed to make the experience fun for them. The hygienists and assistants were equally wonderful, showing great care and professionalism. They made sure my kids were comfortable and they even provided tips on how to maintain good oral hygiene in a fun and engaging manner. As for my own treatment, I was impressed with the thoroughness of the examination and the quality of care provided. Dentist Balpreet was knowledgeable and attentive, addressing all my concerns and ensuring I received the best possible care. Overall, our experience at Bassett dental was outstanding. I highly recommend Dentist Balpreet to anyone, especially families with young children. They truly provide the best service and make dental visits a positive experience for both kids and adults. Thank you for your best service ⭐️⭐️⭐️⭐️⭐️
Hi Soni
We're so grateful for your lovely review, and will make sure your comments are shared with Balpreet and the rest of the team.
Its always great to hear from patients how well-cared for they felt, and that the children enjoyed their visit too!
We look forward to seeing you again :)
Fantastic experience: Exceptional reception team special mention to Louise. Jinal is just fantastic so caring, attentive and professional and takes great pride in her work and I’m proud to call her my dentist. Of course can’t leave a review without mentioning the dental nurses who are very fantastic too.
Hi Carol
Thanks so much for your kind comments!
We thrive on making sure our patients are as comfortable and happy as possible in a dental setting and I know the team will get a great boost from hearing your review :)
Kind regards
Louise
Fantastic experience: Bassett Dental Practice goes as far as it possibly can to make a visit as pleasant as possible. From the friendly and efficient reception staff to the highly skilled dentists the very best care is guaranteed. Pauline Tovell
Dear Pauline
Thanks so much for your lovely review!
We look forward to seeing you next time.
Kind regards
Louise (Practice Manager)
Fantastic experience: reception team are all lovely and do an absolutely amazing job and nothing is ever too much trouble and I find all staff really knowledgeable and are always happy to give advice and help in any way they can. I would also like to give a big shout out to Dr Philippa Harris. Me & my daughter both see Philippa for our regular check up’s & examinations and she really listens, takes her time, gives advice and completes referrals if necessary. She is very knowledgeable and very reassuring. I have also had a wisdom tooth removed as a private patient with Dr Aleksandra Tobiszewska. Not going to lie on the day of my appointment with Aleksandra I was feeling nervous! And this is where my second shout out goes to Aleksandra because as soon as I walked in and met Aleksandra and her team, with their warm welcome I immediately felt more at ease. Aleksandra then took her time to explain everything, answer all my questions and reassure me that my fears would not happen and that I had nothing to be afraid of. She reassured me throughout the appointment, explaining what she was doing and when, and really took her time and allowed me to guide her as and when to take a break or crack on! Nothing was too much trouble. And lastly but not least! I would like to shout out to Lauren & Alex the nurses. Both are so lovely & friendly and again took their time to put me at ease and chat away with me which really helped take my mind off the procedure all whilst seamlessly assisting Aleksandra. Big thank you to all the team
Dear Katie
Thank you so much from all of us for taking the time to write about your experience at Bassett Dental. Its so great for the team to read such positive comments, and especially lovely for our apprentice nurse, Alex, as she can use this in her record of experience!
I know how hard we all work to ensure everyone has a positive experience - not always an easy thing to do in dentistry! - and to receive personal feedback is a real boost.
We're so pleased to hear you felt welcomed, supported and well cared for by the whole team.
We look forward to seeing you again!
Kind regards
Louise (Practice Manager)
Fantastic experience: Friendly welcoming at reception every visit. Efficient dental staff and personal care makes me feel at ease and pleased with their updates and information. It is well run clean and modern and I am pleased with their care and service offered
Dear Andree
Thank you so much for your comments, and feedback on the friendly, efficient and caring service you receive at the practice.
Your comments will be shared with the team at our next meeting.
Kind regards
Louise (Practice Manager)
Fantastic experience: Highly recommended dental practice - have been attending the hygienist appointments there for a number of years. Always reassuring to know that my teeth are in excellent professional hands! Thank you!
Hi Nick
Thanks so much for your review :)
We look forward to seeing you next time.
From everyone at Bassett Dental :)
Fantastic experience: Great place, very friendly receptionists , and the practice is very clean , the dentist that did my NHS treatment was Konstanty Kostiw he was very professional, relaxed and reassuring , explaining my treatment. I had not been to a dentist for a number of years, very pleased I was taken on this dental practice books. Would definitely recommend.
Hi Brenda
Thanks for your review - its really great for us to hear that you had a good experience and would recommend us.
See you next time :)
From everyone at Bassett Dental
Fantastic experience: Used the practice today as a new patient. I was welcomed by a polite professional receptionist and seen very quickly by my dentist. Appointment didn't feel rushed and had a thorough examination/ xrays and discussion about next steps. Delighted with the service received today. Thank you
Dear P Phillips
Thanks so much for taking the time to leave a review about your first visit to the practice. We really pleased to hear you had a delightful visit, and we look forward to seeing you next time :)
From everyone at Bassett Dental
Fantastic experience: Perfect choice of Dentist. Such polite, kind, professional people. Would recommend it 100%.
Hi Andrew, thank you for sharing this review. We appreciate it!
Fantastic experience: As usual, a brilliant service from hygienist Lucy today, and the reception team were also very friendly and helpful.
Hi Richard
So good to hear, thank you :)
I'll pass your comments on to Lucy.
Kind regards
Louise (Practice Manager)
Fantastic experience: Professional and Quality care was provided by Lucy. My visit was a success and was a mix of expert cleaning and also dental health care advice. I felt listened to as a client, but also advised on best practices in a friendly and helpful manner. Well done Lucy!
Hi Paul
Thanks so much for your lovely review of your visit to Lucy - I know she'll be very pleased to read your comments.
We look forward to seeing you next time.
From everyone at Bassett Dental :)
Fantastic experience: Helpful, friendly and professional service. Let you know if they are running late. Clear information about your treatment. Recently had a hygienist appointment which was brilliant. My teeth looked really stain free and felt very reassured by answers to questions
Dear Sheelagh
Thanks so much for taking the time to leave your feedback.
It's great for the team to hear, and also hopefully helpful for other prospective patients.
Louise (Practice Manager)
Fantastic experience: This morning (15/2/24), I have an appointment with hygienist Lucy. She is kind and professional. The receptionist is helpful. On the whole, it is a pleasant experience.
Thanks so much for your review :)
From everyone at Bassett Dental
Fantastic experience: Had my first hygienist appointment with Lucy today (08/02)and I felt very taken care of. I have also had fillings done at the practice which went very smoothly, cant recommend them all highly enough! The whole team are incredibly friendly and helpful there, particularly with helping me book in appointments around my shift work. Can't ask for better service
Hi Georgina - thanks so much for your lovely review and recommendation! I know that the team will love to hear your comments. We look forward to seeing you again :)
Fantastic experience: I went for my first hygienist and it was perfect, I was comfortable and happy with the service. Thumbs up for the good services.
Hi Nyarai - thanks for the thumbs up!!
From everyone at Bassett Dental :)
Fantastic experience: Definitely recommended . compare to other dentists in southampton
Hi James
Thanks so much for the rating and recommendation :)
From everyone at Bassett Dental
Fantastic experience: Just been for my new nhs appointment at the practice, and it was a perfect experience from start to finish. The receptionist was kind and welcomed me to the practice personally, and the dentist (konstanty) and his nurse were such lovely people. As someone who is terrified of dentists, they put my mind at ease and were thorough with their examination. So glad that I got a place here, the best practice around. The reviews don’t lie!
Hi Ryan
Thanks so much for taking the time to leave a review about your first visit. Its great to hear you had such a positive experience.
We look forward to seeing you again :)
From the Bassett Dental team
Fantastic experience: Excellent care and advise, with friendly staff. Would recommend and only wish I visited the hygienist years ago,....my teeth have never looked so good!
Thanks for the review Sally.
We hope you're still smiling :)
Fantastic experience: Hygienist was very kind, discussed what she was doing and intended to do, checked regularly to see if I was ok & gave useful advice on brushes. Very thorough & professional. On time. No concerns.
Hi Anne
Thanks for your review and comments on the professional service you received.
We look forward to seeing you next time.
From all at Bassett Dental
Fantastic experience: We were with Jinal Patel when she worked in Winchester and thought so highly of her that we moved with her when she opened her new practice. She has done a great job and we are very happy with the excellent care we always receive.
Hi Samantha. Thanks so much for your review. We look forward to seeing you next time :)
Fantastic experience: Friendly reception and great dentists, would recommend
Thanks for your lovely review, Connor!
Fantastic experience: I visited Lucy the hygienist on 23/01/24 as always a thorough check of my teeth and gums and then carefully explaining exactly what she was going to do She also advised on the treatment I would need on the next visit. The receptionist was very friendly and efficient (not seen her before). The Bassett dental practise is first rate and I would highly recommend them.
Hi Gail. Thanks so much for taking the time to leave a review. Its really great to hear about your experience, and thanks for the recommendation!
From all of us at Bassett Dental :)
Fantastic experience: Great experience lovely and friendly for my first visit. Great communication throughout my exam from the dentist.
Hi Tony. Thanks so much for taking the time to leave us a review. It's great to hear that your first visit was a positive one, and we hope to see you again!
From everyone @ Bassett Dental
Fantastic experience: Very happy with Practice as a whole. All are helpful and look after you.
Hi Tony, thanks for the feedback, we will share this with the rest of the team. Much appreciated!
Fantastic experience: Excellent Service and all the staff are very polite
Thanks Andrew for your review, it means a lot to us. See you next time
Fantastic experience: Lovely - very good result. Thank you.
Thanks Mary, glad you are happy with the results! See you next time :)
Negative experience: They are sooo over rated Start from beginning They cut cost to absolutely minimum Avoid coming on NHS !!! - silver/black tooth filling the same as 80-90th old style dentist ( other dentist on NHS give white/tooth colour filling - root canal treatment impossible or extra charge in 1000th pounds per tooth One Russian or other post soviet dentist I forgot the name give me one treatment on tooth what doesn’t pain at all first I get this silver filling but that was okey.. after week this tooth start strongly pain. I been abroad so I get to dentist there but they say dentist did massive mistake and I need take antibiotics and canal rooth treatment or just remove this tooth. So I’m back to him and I tell this and he check and told me 7000£ for microscopic root treatment… AVOID !!! A lot much better dentist in Southampton
Dear Peter,
We are very sorry to hear this. Many of the points raised seem to be a problem with the NHS system/rules. You will find on the NHS website relating to nhs dental services that often silver fillings are done on the back teeth and white fillings are normally a private option. In addition if a cavity is too deep and a root canal treatment is required, your dentist may need to refer you for a specialist root canal treatment due to the complexity of the treatment and the need for specialist equipment such as a microscope. Again there is rarely any nhs funding available for this complex treatment. Sorry that the system has failed you on this occasion and we would certainly recommend contacting your MP regarding the difficulties with NHS dental services.
We have tried to find you on our system to reach out to you personally but unfortunately could no locate any patient with the name you have on this review, and we have spoken to our dentists and they cannot recall a patient which the review could have been be left by. Our manager has also not received any communication from anyone with points raised in this review. We are very sorry we could not help you further on this occasion.
All the very best and warm wishes, Bassett dental team.
Fantastic experience: Everyone is kind, polite and informative at the dental practice. Reception is very organise, nice and I like the advance reminders for appointments. I also had a hygienist appointment at Bassett Dental. The hygienist was very attentive, made sure I was comfortable and thoroughly took time to clean my teeth. My teeth was looking clean and she took the time to give advice on at home teeth care. My experience at this dental office was very good and the whole family has similar experiences. Would recommend.
Thank you Amy for this lovely review, it means a lot and we will be share this with the rest of our team! See you next time :)
Fantastic experience: Jinal and her team offer an amazing service. Appointments always on time and the staff are excellent. 1st class service. Thank you.
Hi Kris, thanks for the feedback, very much appreciated! Glad we could help you :)
Fantastic experience: This dental practice is the best I've ever dealt with. My family and I all see Dr Harris and she is always friendly and professional, as are the receptionists. I can't recommended Bassett Dental enough if you are in need of a dentist!
Thanks Stuart! We will definitely pass your comments onto Dr Harris, and are very glad you are happy with the service you have received. See you next time!
Fantastic experience: It was only the first of a series of appointments but it was outstanding for its promptness and painfree efficiency.
Thank you Mr Graham for your review! See you at your next appointment :)
Fantastic experience: I have the highest praise for this practice. From the moment you enter the door till you go out again the staff are friendly and make you welcome. I recently had a tooth extracted and the only "pain" felt was the needle giving the antiseptic. Well done all of you. Keep up the excellent service. It is very much appreciated.
Dear Glenda and Gordon, Thank you so much for taking the time to leave us a review. It means a lot too us :)
Fantastic experience: Fantastic family-friendly practice, where everyone is incredibly helpful. Delighted to have Dr Harris as dentist for our entire family and could not recommend highly enough. THANK YOU!
Thanks Julie for the feedback! We will continue to try our best and be as helpful as possible! See you and your family next time :)
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