Wisteria House Dental Practice

Wisteria House Dental Practice
55 Romford Rd
E15 4LY, London
+442085551144

Opening hours

  • sunday: 9h-17h
  • monday: 9h-17:30
  • tuesday: 9h-17:30
  • wednesday: 9h-19h
  • thursday: 9h-18:30
  • friday: 8h-17:30
  • saturday: 8h-12h

Wisteria Dental Practice is built by a professional dentist to help individuals with dental problems, creating beautiful dental smiles at the best quality of dentistry experience. We maintain a safe atmosphere while treating our patients, following the newest safety guidelines. If you really need a general dentist, need preventive dental works, or are interested in improving your smile or blending these options with cosmetic dentistry, we are happy to assist you with our best possible services.

Our comment from Best Dentists about Wisteria House Dental Practice:

Wisteria House Dental Practice is highly regarded for its welcoming atmosphere and commitment to patient care. Many clients have praised the exceptional skills and friendliness of their dentists, particularly noting Dr. Amin, Dr. Harlin Mudher, and Dr. Monsur Hannan, who demonstrate genuine concern for their patients' comfort and well-being.

Key highlights of Wisteria House include:

  • Comprehensive treatment options, from general check-ups and cleanings to advanced procedures like Invisalign, with many satisfied patients reporting excellent results.
  • A friendly and knowledgeable staff that takes the time to explain procedures, addressing any concerns patients may have.
  • Emergency services available, even on weekends, ensuring patients receive timely care when needed.
  • A clean, modern facility equipped with the latest technology, fostering a comfortable experience for patients.
  • A transparent approach to pricing, where patients appreciate the honesty regarding treatment options and costs.

The practice has built a loyal clientele, with many patients expressing their intent to return for future visits. Overall, Wisteria House Dental Practice is a great choice for anyone seeking professional and caring dental services.

Wisteria House Dental Practice: Reviews

4.4/5 (166 Reviews)
Jamie Searls 2 months ago

Fantastic experience: I’ve had a range of treatments, from general cleaning and whitening to composite bonding and more formal procedures, and I’ve always felt like i'm in good care. I especially want to mention Sana, who is so friendly and warm and always takes the time to explain everything as she goes along, which really puts you at ease. My dentist, Harlin, is also excellent — with a real attention to detail and a consistently high standard of care.

Adam Goddard 3 months ago

Fantastic experience: Emergency service on a Sunday. Quick, easy, very polite.

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you so much for your positive review, and so pleased we were able to help! We look forward to welcoming you again!

Kamal Ibra 3 months ago

Negative experience: Complete waste of time! Unfortunately after using this dentist for nearly 8 years, it appears a new management or whatever changed, they are just after money with no regard to ethics or patient safety.

Wisteria House Dental Practice
Wisteria House Dental Practice

We’re sorry to hear that you feel disappointed with your recent experience. We would like to reassure you that there has been no change in management, and our commitment to patient care, ethics, and safety remains our highest priority.

All emergency appointments carry a standard consultation fee, which covers the clinician’s time to assess, diagnose, and, where possible, provide immediate relief for discomfort. Any further treatment, such as a permanent filling, would incur an additional charge, which is always explained in advance.

For patient safety and ethical reasons, we are unable to carry out treatment without first completing a professional assessment, this is the case in any healthcare setting. We have previously discussed this process with you, as we apply the same standards consistently for all patients.

We always aim to be transparent about our fees and procedures, and we’re sorry that on this occasion our policy did not meet your expectations.

Mo Hegazy 3 months ago

Positive experience: Went for a cleaning today. The female doctor that helped me was very nice and kind and she explained the process to me well. She also made an effort to comfort me when I was in obvious pain. She also made sure I am aware of what I need to do and how to look after my teeth after the cleaning. The process in itself was very smooth and professional. However, one notable remark is that while cleaning my my teeth both the doctor and her female nurse were having a very casual conversation about things that (seemed) outside the scope of their work, I may be mistaken but that is how I remember it, that it was the kind of conversation you’d hear two people have on a bus or in a cafe. I don’t even know if that is unprofessional or if it is within acceptable limits, but I found it funny and amusing yet was expecting a little more professionalism. So I’ll take one star off. Sorry Doc, you’ve been great, but there’s room for improvement.

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you so much for your feedback. We’re really pleased to hear that you found your appointment smooth and professional, and that our clinician made you feel comfortable and well-informed throughout your visit.

We appreciate your comment about the conversation during treatment. Our team sometimes engages in light, general chat to help patients feel more relaxed during appointments, but we completely understand that this isn’t everyone’s preference. We’re sorry if it came across as less professional than expected, and we’ll take your feedback on board moving forward.

Thank you again for sharing your experience and for your positive comments about our clinician’s care and professionalism. We look forward to seeing you again soon!

Asha Parmar 4 months ago

Fantastic experience: Been going here for years and would reccomend to anyone who doesn't like the dentist. All staff do such a good job with hygiene, greeting you and any dental work and composite bonding and whitening. Their advice is always truthful and not trying to charge you more for anything you may not need! Would reccomend!

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you so much for your kind words and for being a loyal patient over the years! We’re so happy to hear that you feel comfortable and well cared for by our team. It means a lot to know you trust our advice and appreciate the work we do. We value your recommendation and look forward to seeing you at your next visit!

Alina Apostolou 4 months ago

Fantastic experience: Dr. Ross Johnston is attentive, skilled, and offers excellent care in a comfortable setting.

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you so much for your review! We’re really happy to hear that you’ve had such a positive experience with Dr. Ross Johnston and that you feel comfortable in our care. Your feedback means a lot to us, and we appreciate you taking the time to share it!

Just telling you For you 4 months ago

Negative experience: I called to ask if they are taking any new NHS patients, and the lady on the phone was very rude and unprofessional. I completely understand if the practice is fully booked, but there’s no need to speak so disrespectfully. A bit of kindness and professionalism would make a big difference.

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you for your feedback. If our response came across as unkind or unprofessional, that certainly wasn’t the intention. Unfortunately we’re currently at capacity. I understand that’s not the answer people hope to hear, but it’s important we’re clear and honest about our current situation.

S. Abdulaziz 4 months ago

Fantastic experience: I had my Invisalign treatment done at Wisteria a few months ago with Dr. Harlin Mudher, and I honestly couldn’t be happier. She was incredibly professional, knowledgeable, and always took the time to answer any questions I had. Throughout the whole process, she was polite and reassuring, and the results speak for themselves — my teeth look amazing. They’re so good that my friends and family actually thought I’d had veneers! 5* from me.

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you so much for your kind words. We’re really pleased to hear you’re happy with your Invisalign treatment and the results. Dr. Harlin Mudher will be delighted to know her care and support made such a positive difference to you!

Avi 5 months ago

Negative experience: I had Invisalign treatment with Dr. Monsur Hannan at Wisteria House Dental Practice. I was dissatisfied with the service, and I am sharing this feedback to help others. I am not using my real name for anonymity so do not be misled if the practice respond that they had no client by my name. For the initial consultation, Monsur took his time and provided a good service but from then on, he always seemed too busy, and he rushed not taking the necessary time. The teeth shaving or Interproximal Reduction (IPR) carried out were rough, causing the areas to attract stains. This could have been minimised or avoided if he had taken his time. In the following appointments he only cleaned around the attachments when prompted and did so hastily creating a rough finish. Due to the poor service, I chose to end the treatment after the initial trays and did not proceed with refinement trays which was paid for and included. The removal of the attachments was not done properly, leaving some residue and visible marks on my teeth. When I asked Monsur about an appointment with the hygienist for further cleaning, I was informed I would have to pay the normal cost to see the hygienist which I did but the need for this was due to Monsur doing a poor job removing the attachments and cleaning my teeth. I have seen a hygienist a few times since and they have removed some of the remnants of the attachments, but some remain. There is visible roughness on the surface of the teeth where the attachments were placed, as well as between the teeth where shaving (IPR) was performed. These areas especially where IPR was performed are more prone to staining as a result. I regret getting Invisalign treatment with Monsur. Although he is courteous and polite, his poor workmanship demonstrates lack of attention to detail and the absence of pride in his work.

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you for taking the time to share your feedback. Unfortunately, this case does not sound familiar to us and, as you have chosen not to raise your concerns with us directly or provide your details, we are unable to verify who you are or look into this matter further.

We would like to note that Dr. Monsur Hannan, who left our practice a couple of years ago, consistently received excellent feedback during his time here. He has many years of Invisalign experience and is known for genuinely caring for his patients. Had these concerns been raised with him at the time, we may have been able to assist you and address them properly.

If you would like to contact us privately and share your details, we would still be happy to review your case further.

nabiha c 6 months ago

Fantastic experience: My mum was very happy with her results!

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you for your lovely feedback! We’re delighted to hear that your mum is happy with her results. We look forward to welcoming you both again in the future!

Sky 7 months ago

Fantastic experience: Great dentist. I always have Khalil Niazi who explains things clearly, takes time to answer questions, and is never patronising. I have also had Safiya for previous hygiene appointments and she's very thorough. It's also great to have a dentist who is open at weekends. Recommended

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you so much for your kind words and recommendation! We're delighted to hear that you've had such positive experiences with both Dr. Khalil Niazi and Safiya. It's important to us that our patients feel heard, respected, and well cared for. We're also glad our weekend availability is helpful for you. We truly appreciate your support and look forward to seeing you again soon!

m elazoui 7 months ago

Fantastic experience: Highly recommended, very good service throughout!!!

Wisteria House Dental Practice
Wisteria House Dental Practice

Much appreciated

Burce Celik 8 months ago

Negative experience: Very bad practice. I developed dry socket after an extraction done by the dentist there. Not saying that the complication was their fault. But I tried to call and reach out to them many times after the extraction to understand what’s wrong; they didn’t call nor did give any advice. So I had to go to another dentist to get the treatment who is much more responsive, cleaner and caring. I suggest you go there which is still in East London and not expensive; it’s Ivy Dental Care in Lea Bridge. Avoid this Wisteria! Thanks for the response and I'm glad that my feedback is helping you improve your practices. But just to be clear: I did not ask for an appointment on the same day. I called and emailed to your practice, telling them that I was having excruciating pain and asking for an advice. The receptionist responded by saying that I can only receive a call from the dentist that did the extraction, and they work there only on the weekends. The next day, I wrote if anyone else can call me or write to me about it--surely there are other dentists at your practice. They responded back saying that only the dentist who did the extraction should call me or arrange an appointment. So I have to go to another dentist which I paid for the visit and dry socket treatment.

Wisteria House Dental Practice
Wisteria House Dental Practice

We’re very sorry to hear that you were dissatisfied with your experience. We apologise that we were unable to offer you a same day appointment, but we did respond to your email and arranged an appointment, which you attended.

That said, we regret that you felt unsupported after your treatment. We understand how uncomfortable complications like dry socket can be, and we're sorry you felt the need to seek care elsewhere. We have since reviewed our post-treatment support procedures to ensure that patients who require advice or follow-up care feel heard and looked after.

Thank you for your feedback, it helps us improve. We genuinely hope you're now feeling better and wish you all the best with your continued dental care.

Jo-ann Duffy 9 months ago

Fantastic experience: At 40, I’ve always been terrified of the dentist (I’d rather face a hungry lion any day!), but Harlin and her team have been absolutely amazing. After my third visit, I can genuinely feel my fear easing. Harlin takes the time to explain everything clearly and, most importantly, makes sure I feel in control throughout the process. This has made a huge difference to my experience. The pricing is fair, and the front-of-house staff are welcoming and friendly. They really tick all the boxes. I can honestly see myself coming back for regular check-ups and cleans from now on.

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you so much for your review! It truly means the world to us that you’ve felt comfortable and supported throughout your visits. We understand how daunting a trip to the dentist can be, especially when it's something you've feared for so long, so hearing that your confidence is growing is the best feedback we could ask for.

Harlin and the entire team are passionate about creating a calm, respectful space where our patients feel informed, in control, and genuinely cared for. We're so happy to know that this has made such a positive difference in your experience.

We look forward to seeing you for those regular check-ups and cleans—you’ve got this, and we’re with you every step of the way!

Imtiaz Haque 9 months ago

Negative experience: EDIT: look how they are even trying to gaslight me in response to my actual experience instead of acknowledging their faults. Dentist was perhaps intentionally malicious. Went in for a mouth hygiene appointment, he asked if I had seen other dentists before recently. Which I hadn’t. Then he said my teeth are in very good health. Didn’t think much of this. He removed plaques, there were some spots he had left. He said ah you’ll have plaque left, but they aren’t dangerous. Gave me a mirror to what I had assumed to see if I’m happy with the treatment. Pointed out some plaques that I wish he would spend more time on since I am private and paying £120+ for this 10 minute thing. He said: what did I say about the plaques? That they aren’t dangerous. And left the room. Imagine your cleaner, telling you that your house still has some uncleaned bits but they aren’t a problem. Obnoxious, I didn’t want to create an argument then, but the more I think about it the worse it makes me feel. I went to another dentist. Which brings me back to the first point as to why he had asked if I had visited other dentists. The second dentist was VERY concerned that my gum health was terrible and explained to me how to better take care of them. Did the dentist intentionally ask if I had seen other dentists then send me off happily to deteriorating health all while milking me off my money? This way he can sell me more half baked treatment later down the line? Who knows. Just because they pretend to be nice doesn’t mean you’re being looked after appropriately. Please STAY AWAY if you’re a private patient and look elsewhere

Wisteria House Dental Practice
Wisteria House Dental Practice

Hmm are you sure you have the right practice?

Our hygienists are the only ones who are doing the hygiene cleans rather than the dentists and there really is no treatment involving hygiene or stain removal which costs £120?

Hayley Unwin 10 months ago

Fantastic experience: Really good service

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you for the wonderful review! We're so glad you were happy with our service! We look forward to welcoming you again next time.

Chris Pearson 1 year ago

Fantastic experience: Very good

Wisteria House Dental Practice
Wisteria House Dental Practice

Hi Chris, thank you so much for your review. We are happy to hear you are pleased with our service, and look forward to welcoming you again.

J T 1 year ago

Fantastic experience: Great dental practice with lovely reception staff and excellent dentists.

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you for your kind words! We're so pleased to hear that you had a great experience with our team. Our reception staff and dentists work hard to provide the best care and a welcoming atmosphere, so your feedback means a lot. We truly appreciate your support and look forward to seeing you again!

Shabnaz Begum 1 year ago

Fantastic experience: I always have an excellent experience at Wisteria. My treatment was seamless, and Dr. Amin is truly exceptional at what he does—professional, kind, and genuinely cares about his patients. Really happy with the results of my teeth. My mum also sees Dr. Amin for her treatments, and she always has nothing but praise for him. Thank you!

Wisteria House Dental Practice
Wisteria House Dental Practice

Dear Shabnaz, thank you so much for your 5 star review and compliments for Dr Amin Mandegaran! So pleased you and your mum are happy with the treatment we provide at Wisteria House Dental Practice.

F Y Khan 1 year ago

Fantastic experience: Professional and caring dentist: highly recommend

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you so much for your 5 star review!

Michael W 1 year ago

Negative experience: used to be good, updated review to reflect attitude and business changes

Wisteria House Dental Practice
Wisteria House Dental Practice

Hi Michael

Thank you for your feedback. We take all comments seriously as they help us continuously improve our services. I have tried to look into your experience, however after reviewing our records, it appears that you may not have visited our practice for over two years.

We encourage you to reach out to our office directly if there is anything specific you would like to discuss. We're here to address any concerns and try to provide you with a positive experience with us moving forward.

Kind Regards
Wisteria House Dental Practice

Ö H 1 year ago

Fantastic experience: After 23 weeks I have reached the end of my invisalign journey, and I cannot say enough fabulously positive things about my treatment. Dr Sana is absolutely wonderful. She is thorough, approachable, kind, and tremendously patient. I’m just over the moon with my experience and the results. Thank you ever so much! :) Ozzy H

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you so much for your review! We are so pleased to hear you are happy with your Invisalign treatment! We look forward to welcoming you back for your next routine appointment

Becky Norris 1 year ago

Fantastic experience: As someone who is very nervous about dentists, I was put at ease by Dr Amin and the staff at Wisteria House. I had to have a tooth extraction which was a big fear but Dr Amin explained everything and it was a quick and painless procedure. I'm happy to have found such a nice practice.

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you so much for your kind words about Dr Amin. We are so pleased we were able to put you at ease and we look forward to welcoming you again.

Halima Zaman 1 year ago

Fantastic experience: I have attended Wisteria for more than 10 years now and they have never let me down! The root canal specialist (Dr Khaleel I think is his name) saved 2 of my teeth and provided me with the best treatment and care. The procedure itself was very comfortable and pain free. I have also just recently completed my invisalign treatment with Dr Sana and she has been amazing. From having my consultation to completing my treatment; she has been ever so friendly, helpful and professional! Thanks Dr Sana! The reception team have been great at booking me in and answering my queries promptly and at times best suited to me. Prices and treatment are well worthit. I am loving my new smile (thanks for the clean and polish aswell) Will be booking my checkup soon

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you so much for your review and so pleased to hear that you are happy with your treatments results!

Matt Rushden 1 year ago

Fantastic experience: Following a general checkup with an NHS dentist, they informed me that they think I have tooth decay and referred me to a private root canal specialist. Before seeing the specialist, I went to Wisteria for a second opinion. They conducted a full check up to confirm that my teeth are healthy and I didn’t need any treatment, savings me £100s! A dentist that you can trust - would definitely recommend.

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you so much for your feedback, and so pleased we could help you!

Nabeela Berardinelli 1 year ago

Negative experience: Phoned to ask about prices of composite filling and was told by receptionist that they cost from 110 to 180. Upon arriving the dentist told me each one would cost 180-200. If I knew this I wouldn't have waisted 37 pound just to get told something else.

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you for your review, and for letting us know your experiences. Our composite (white) fillings start at £105 and go up to £200 each, depending on the size. Apologies if you were misinformed by reception that the maximum was £180 each, not sure why that would have been. Our price lists on the walls, at reception, and on our website are all up to date with the correct prices. We take all feedback seriously and we will of course discuss as a team to avoid other patients experiencing similar.

Aysha Khatun 2 years ago

Fantastic experience: I have recently completed a course of treatments at Wisteria House Dental Practise after suffering with multiple infections which left me in a great deal of sever pain caused by the incompetence of my previous dentist who perforated my tooth instead of telling me she had caused such severe damage she filled in the tooth and sent me on my way. At Wisteria House I was treated by Dr Amin Mandegaran for multiple treatments, during my first encounter Dr Mandegaran was extremely sympathetic of my experience and suffering. Dr Mandegaran is articulate in explaining the procedure step by step for anyone to easily understand, he went through the fees which compared to other practice is higher however the level of care and meticulous work which went into my tooth and in restoring my health is justifiable based on the overall out come and experience. Your Health Is your Wealth! Most importantly Dr Mandegaran is transparent about the outcome and his work, nothing is 100% however during all my visits I observed Dr Mandegaran being meticulously thorough and gentle in his work along with upholding high levels of hygien not at any point did I feel Dr Mandegaran was rushing to complete my treatment to attend to his next patient.

Wisteria House Dental Practice
Wisteria House Dental Practice

Much appreciated Aysha! Hope all is well!

Vivek Nathwani 2 years ago

Fantastic experience: Outstanding service by Dr Mudher! I went to a few different Dentists to discuss Invisalign and by far Dr Mudher was the most knowledgeable, professional and courteous. I'm delighted with my Invisalign retainers and would highly recommend her for Invisalign and other dental services.

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you so much for your feedback, and so pleased to hear you were happy with Dr Harlin Mudher.

Irfana Patel 2 years ago

Fantastic experience: I had an absolutely wonderful visit yesterday, so pleased with the results! Safiya took great care to provide me with the very best treatment. I was shocked at how painless the scale was! She also took the time to answer all of my questions and give me lots of information and advice. My only regret is that I didn’t take a ‘before’ photo of my teeth! Thanks again, Safiya and team!

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you so much for your feedback, and so glad to hear you were happy with the service you received.
We look forward to seeing you again.

Jourdain Grech 2 years ago

Fantastic experience: Just had a checkup with Dr Harlin Mudher, very professional, informative and helpful along with her nurse Nargis who was very welcoming. Receptionists were nice and friendly. Would definitely recommend this dental practice!

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you so much for your feedback, and so pleased to hear you were happy with the service you received.
We look forward to seeing you again next time.

Sandra Raymond 2 years ago

Fantastic experience: Saw hygienist today and was totally blown away by how clean and smooth my teeth are. Have never had such a thorough clean in all my history of visiting other dentists. Hygienist also took the time to explain where I was going wrong and steps I should take to improve my cleaning routine, which I will definately be implementing going forward. Just a great experience all round. 10 out of 10!

Saira Mughal 2 years ago

Fantastic experience: I came to see Safiya who was amazing. She made me feel comfortable and talked me through what she was doing. She was very knowledgeable and super friendly. I would defo recommend giving her a visit!

Ryan Barquilla 2 years ago

Fantastic experience: Just had an appointment with their dental hygienist, Safiya. She was very pleasant and made the experience very easy and painless and was happy to answer my questions on what she was doing. (I get very in how things work). The dentist who has dealt with me before, Amin, has also been excellent. Very friendly and knows what he is doing. The complete opposite of how people view dentists. Special mention to the friendly and helpful receptionist staff too. Overall, very pleased and happy to use their services.

mohammed ibrahim 2 years ago

Fantastic experience: Safiya is the best! She explain everything to me about my teeth and take time out to find best solution to my problems! Thanks you once again

ibn Muhammed 2 years ago

Fantastic experience: Today, I had the pleasure of visiting Safiya, and I must say, she is an exceptional dental hygienist! From the moment I walked into the dental clinic, she greeted me with a warm smile and made me feel comfortable throughout the entire appointment. During the cleaning, Safiya was incredibly gentle yet thorough. She paid meticulous attention to every detail, ensuring that my teeth and gums were in the best possible condition. Not only did she clean my teeth effectively, but she also provided valuable tips and personalised advice on how to maintain optimal oral hygiene between visits. What impressed me the most was Safiya's caring and compassionate nature. She genuinely cares about her patients and their well-being. Throughout the appointment, she constantly checked in to see if I was comfortable and if I had any questions or concerns. In conclusion, Safiya is an outstanding dental hygienist, and I cannot recommend her enough. If you're looking for someone who is not only highly skilled and knowledgeable but also caring and personable, she is the one you want to see. Thank you, Safiya, for your excellent service and for making my dental visit a truly positive one! I'll definitely be returning for future appointments.

rubina begum 2 years ago

Negative experience: I am absolutely appalled at the attitude and conduct of the staff at this practice. I’d rang the practice over the course of two working days but nobody would answer the phone. Eventually they called me back and somehow I managed to secure a booking on the day. I was told a specific time on the phone but the receptionist Kim claims that it was the wrong time and I was booked in for Ll earlier. I explained that I didn’t receive a text message confirmation with the booking details so therefore, it’s my against hers. Anyway upon arriving I was constantly patronised by Kim that I had only 5 mins for the appointment because I was late. She could tell I was frustrated and kept going. I tried to explain their error but she kept gaslighting me saying I keep bringing up the past, and I’m being rude to her. In the end I was not seen by the dentist and turned away, because she was much more concerned with what time she’d like to take her lunch break over her poor attitude and behaviour towards a patient. I would not recommend this practise at all unless you appreciate nasty catty bully like behaviour.

Wisteria House Dental Practice
Wisteria House Dental Practice

Hi Ms Begum

We normally wouldn't reply to such a review with such a detailed reply but in this case we feel we have to protect the reputation of our practice and more importantly our staff! The level of inaccuracy is simply untrue.

Just to address your points to give balance:

- contacting us during the weekend; these are not working days

- you emailed us on Monday 3rd July at 4.53pm and we replied at 5.29pm asking for you to call us and book an appointment

- we called you Tuesday early morning, the VERY next day, and an appointment was booked for you intially on Wednesday, but we had a cancellation on the Tuesday and our receptionist kindly managed to book an emergency appointment for you on the same day as your phone call at 12.25pm

- we have proof a reminder was sent stating the time and date of the appointment.

- you arrived at 12.55pm; 30 minutes late for your 15 minute emergency appointment between other patients because we try our best to help all even if they are completely new patients like yourself.

- Kim is one of our most experienced and calm receptionists, who has looked after all our patients for many years. I am 100% certain she would not get frustrated and certainly would never be rude and I am sure all our patients would testify to such.

- your behaviour at our practice was totally unacceptable and we have a zero tolerance policy to any abusive behaviour and we have no need to treat or see such patients.

Just for clarity, we have no issues with patients being late. These things can happen to anyone at anytime. We will always try to accommodate where we can.

And the dentist would have seen you if it hadn't been for your behaviour.

We wish you well finding another dental practice

Zeeh 2 years ago

Fantastic experience: Hi what’s the procedure to register thanks

Wisteria House Dental Practice
Wisteria House Dental Practice

Hi Zeeh

I think you may have accidentally left a review. You can just give us a call or email to book an appointment and register

Lina BUDRYTE 2 years ago

Negative experience: In this clinic NHS patient has no right to change a dentist. even after explaining to the practice , that has no trust in the dentist. I am forced to continue with the same dentist. In this clinic i would just give 5 stars to the receptionist, who is helpful and professional.

R M 2 years ago

Positive experience: Can't remember my dentists name, but hes great. He explains everything very well and takes time to chat and make me feel comfortable everytime I visit. The most recent appointment I had with the hygienist was with a lady named Sophia. Again, she explained everything, took her time, and gave me a few demonstrations and tips for keeping my mouth nice and clean :) The receptionist staff aren't bad here either, usually being quite friendly and polite although not the chattiest. Appointments usually run on time give or take 5 minutes, and they're open on Sundays which is perfect for me. Havent had to take time from work to visit the dentist once in the 4 years I've been going here. Recommend this dentist to all my local friends.

Wisteria House Dental Practice
Wisteria House Dental Practice

That's great to hear! We really do try our best from front of house all the way through to hygienists and dentists to make it a comfortable and welcoming experience for all!

M.N. Ahmed 2 years ago

Fantastic experience: Very professional, caring and efficient! My dentist is Sofia, and she is being very supportive as I try to improve my gums and get rid of early periodontal disease, constantly reassuring me that together we can get my teeth back to full health. She has answered any questions I had, and has taken the time out from her work days to talk to me whenever I have any concerns. Highly recommended

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you M.N

That’s wonderful to hear.

Safiya is a wonderful hygienist and really helps patients with their oral health!

Alayna H 2 years ago

Fantastic experience: Absolutely amazing dentist. Very kind and considerate staff who made my whole journey pleasant. And great quality treatments!!

Wisteria House Dental Practice
Wisteria House Dental Practice

We pride ourselves on the quality and outcome of our treatment.

All our dentists are experienced and we try our best to make the dental experience a good one!

Gillian Bell 3 years ago

Fantastic experience: Really positive experience with this dentist. Very professional, good manner. Thorough and kind. Really pleased I've found the practice.

Wisteria House Dental Practice
Wisteria House Dental Practice

Front front of house to seeing the dentist at Wisteria House we want it to be a great experience for all our patients.

Coming to the dentist can be worrying for some so just getting these small things right from a smile at reception and a caring dentist can make all the difference

Holly Pokora 3 years ago

Fantastic experience: Overdue dentist appointment. I saw Sana who was really lovely, informed me of everything she was doing and answered all my questions. Lovely reception staff too. Would recommend.

Wisteria House Dental Practice
Wisteria House Dental Practice

Hi Holly, Thank you for the lovely review.

Faye Davies 3 years ago

Fantastic experience: This the best dentist I’ve been to. They are friendly and offer great care, the hygienist is excellent and open on Sundays, I throughly recommend them.

Wisteria House Dental Practice
Wisteria House Dental Practice

Hi Faye, thank you for your lovely review.

Daniel Simons 3 years ago

Fantastic experience: My first experience with Wisteria was great! Very kind receptionists upon arrival, followed by an informative and helpful service (was a checkup). Will definitely recommend this dentistry; a helpful, friendly service is just what I was after!

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you so much for sharing your positive experience at Wisteria. We always try our absolute best to provide our patients with the best dental care.

J Randall 3 years ago

Fantastic experience: Efficient and painless - what more do you want in a dentist? I return even after I moved from the neighbourhood

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you for the kind review J.

Dan 3 years ago

Fantastic experience: Best service i got in Stratford area in the last 5 years. Dr Amin is a true craftsman at his dentistry trade, and he allways sugested only the beneficial (for me) and reasonable priced treatment options. He's also a friendly and considerate person, making me feel relaxed and safe on the dentist chair.

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you Dan, So pleased to hear you trust and appreciate Dr Amin. Consistency in the quality of care we provide is one of our main priorities.

Clara Dujon-Southcott 3 years ago

Fantastic experience: Absolutely brilliant dentist. I was reassured all the way through and I’m not the best patient as I’m terrified of needles. Excellent Dentist, Excellent experience

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you so much for the lovely review Clara! We always like to take the time to ensure patients feel comfortable and relaxed before starting any treatments.

Debbie Latouche 3 years ago

Fantastic experience: Remarkable dentist and dentistry, explained each step of my procedure, patient, kind , trustworthy and artistic. Made me feel at ease throughout my treatment. Certainly a dentist that is passionate about his work.

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you Debbie! wonderful review! Really makes us happy and proud.

I-Fan Wen 3 years ago

Fantastic experience: l have my Invisalign treatment with Dr Monsur Hannan since a year ago, Dr Monsur is a great doctor along the way, he is very considerate and shows a lot of empathy to his patient. Most importantly, I can feel he really hear what I'm saying and understand what I need for my teeth. I am happy with my teeth and would definitely recommend the doctor and the practice.

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you I-Fan, It's so lovely to see Dr Monsur's Care and passion for his patients being recognised. I'm sure he will be very happy to see this!

Oscle and Lisi Channel 3 years ago

Negative experience: I Called today to book an appointment, I'm pregnant have a bleeding tooth. The guy on reception started telling me all the prices and when I told him I was pregnant and wanted to book through the NHS he told me the waiting list was a year. Terrible service ,he did not even let me finish what I want to explain to him .

Wisteria House Dental Practice
Wisteria House Dental Practice

So sorry to hear you are having difficulty finding an NHS appointment.
I am not sure who you spoke to at this practice as we don't have any males even in the building today.
Unfortunately however, we do have a 12 month waiting list for any new NHS appointments as do most practices at this time.
Due to the shortage, we have introduced an intermediate scheme to make treatment more affordable compared to our normal private prices and we are happy to see you at this rate.
Please contact us should you wish to make an appointment.

Rahim Kanji 3 years ago

Fantastic experience: Would definitely recommend this practice. I have a fear of needles (and dentists), but thanks to the patience and empathy shown by the dentist, I was very quickly put at ease, and their manner and communication instilled confidence. Needless to say, I was also very happy with the treatment. Many thanks indeed!

Wisteria House Dental Practice
Wisteria House Dental Practice

You are very welcome and we are so happy to hear you were put at ease.
Thank you so much for your feedback. I will pass it on to your dentist

Sahar Ghorbani 3 years ago

Fantastic experience: So pleased I joined Wisteria dental, everyone is so friendly, I never feel my appointments are rushed and all my treatment and options are always well explained. Highly recommend.

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you so much for your feedback, we always do our best to make our patients feel welcome and comfortable and we are so pleased to hear you a happy with the care you received.

Hamish Thwaites 3 years ago

Negative experience: After many years of expensive dental work I never had issues with my teeth. Upon my first visit to wisteria for a cleaning the dentist advised that she shave down a back tooth slightly to allow more gap. I said if you feel it's necessary that's fine. Now every single time I eat food is caught inbetween those two teeth. Every single time. This is very frustrating as 5 years of braces was expensive and uncomfortable but worth it. This dentists bad advice undid a bit of that progress and will likely long term encourage tooth decay. I have not returned to wisteria since.

David Amiri 3 years ago

Negative experience: Avoid this place don't waste your money here Long time ago I came to this clinic to fix my teeth instead of fixing my teeth they cleaned my teeth a little bit and take my money they will do something to your teeth and take a large amount of your money

Flatpack Assembly 3 years ago

Negative experience: The receptionist on the 27th June was very rude, when I got there I was shocked without any kind of apologies or kindness, she and the dentist told me my appointment was canceled due to technical reasons, she claimed to call me few times to notify me, actually not true, when I checked my phone it was actually just once early morning! what a wasted day?

Wisteria House Dental Practice
Wisteria House Dental Practice

We are very sorry that we couldn't see you today. Of course it wasn't our intention.

Unfortunately, our compressor which drives all the machinery and equipment went kaput yesterday and we had to call out an emergency engineer last night on Sunday and reschedule some of the patients.

Our receptionist was tasked with calling all patients and emailing first thing this morning to catch as many people as she could to avoid any wasted time.

Apologies again...just one of those days we could do nothing about and hopefully you can understand.

Amanuel 3 years ago

Fantastic experience: I went Wisteria dentist 2 years ago to remove old filler then replace with new white filler it was expensive but it worth I am happy so far.

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you. We appreciate dentistry sometimes isn't cheap but there is value in hopefully everything we do for our patients with long lasting solid dentistry.

Lisa Simpson 3 years ago

Negative experience: After breaking my tooth I went to Wisteria to get a new crown. The dentist did the x-ray and cleaned my teeth as well. No flags about any holes. The crown didn't fit at all with the rest of my teeth as it was huge and long and the dentist struggled to get it filed to the right size. Also the crown didn't go all the way up to the gums. After being disappointed with a very expensive bill and a tooth I wasn't happy with I visited a dentist in Sweden which was about a month after I've been at Wisteria. They did x-ray and found two holes that dentist at Wisteria missed. They repaired the new crown and got it to a manageable size as I couldn't connect with all my teeth for a bite. They also cleaned my teeth and showed me all the plaque that Wisteria dentist didn't clean. Frankly they didn't believe me I went to a real dentist in UK. I would not recommend this dentist. Better save some money and visit a real dentist abroad where the treatment can also be cheaper and the professional dentist will not tell you that you have wonky lips when struggling to see a straight line.

Wisteria House Dental Practice
Wisteria House Dental Practice

We are very sorry to hear about your experience at the practice. Without breaching confidentiality please feel free to contact us to discuss further.

ralph foster 3 years ago

Fantastic experience: I had my teeth clean hygienist the lady is brilliant. Just one visit my teeth actually look white again. Thorough job done axplains everything answers all questions gave good advice re tooth paste wash and general teeth hygien. Couldnt fault excellent and polite too..

Wisteria House Dental Practice
Wisteria House Dental Practice

Long live your white teeth! Thank you Ralph!

Dr Zohreh Mandegaran Aria Acupuncture Osteopathy 4 years ago

Fantastic experience: Excellent service! Amin is an outstanding dentist!

Wisteria House Dental Practice
Wisteria House Dental Practice

Much appreciated

Anwar Faruqh 4 years ago

Fantastic experience: Greatly professional & economical. Peacefully welcoming all the diverse people families and children of the world

Wisteria House Dental Practice
Wisteria House Dental Practice

That's wonderful to hear and we really do want to welcome everyone to our practice

Mags MG-T 4 years ago

Fantastic experience: I have been a patient at Wistera for about 4 years now, before, they was known as Bluebells Dentist, Romford Road E15, the staff are very welcoming, I've mainly dealt with Kim the receptionist, she is so professional and is always willing who assist in any way she can. My dentist Amin is brilliant, very compassionate and gentle, he explains everything to me, what to expect, the price of my treatment if it cannot be done under the NHS. I have a disability and managing the stairs is a nightmare but I wouldn't go to any other dentist since my last dentist ripped me off, sorry, I have to be honest. Keep up the good work, what an amazing team, thank you Kim and Amin, 5 ⭐⭐ all the way from me.

Wisteria House Dental Practice
Wisteria House Dental Practice

What a lovely review. The team will be delighted. Thank you Mags!

Syl Via 4 years ago

Negative experience: Hi Wisteria I have just booked my son dentist visit and just because I haven't been for a while you just give a punishment and you book this visit for 29 December NEXT YEAR! Or you offered me to pay privately so my child will be seen earlier... is that means children have free dentist where government provides

Wisteria House Dental Practice
Wisteria House Dental Practice

Hi Syl. As is prevalent in the news unfortunately we just do not currently have the capacity to take on any more new NHS patients. But we are trying to accommodate all by being affordable.

R Patel 4 years ago

Fantastic experience: Long overdue review for Dr Amin Mandegaran. My very first experience started with an emergency appointment back in 2018 where my initial observations of Dr Amin Mandegaran is that he is a highly skilled & knowledgeable dentist who put me at ease with his amicable and professional manner. Several appointments later and I transferred over as an NHS patient and have been under his care for a few years now, undergoing routine check-ups, having my veneer fixed and teeth whitening. He is very patient and understanding with all my questions and always takes the time to explain in a way that can be understood by all. What I love about Dr Amin Mandegaran is that he is passionate, professional and diligent in his work and advises you in such a way as if the teeth were his own, there is no hard sales push and no unnecessary work is done for the sake of it. He makes you feel like a lifelong friend and not a patient. His calm and modest demeanour, expertise and credentials all affirmed my decision in deciding to go with him as my dentist for all my treatments. All in all, I couldn’t recommend Dr Amin Mandegaran highly enough and I am grateful to him and his team. I hope this review will help others find the confidence to visit the right dentist and dental practice in Dr Amin Mandegaran at Wisteria House.

Wisteria House Dental Practice
Wisteria House Dental Practice

Wow. Thank you Mr Patel. Dr Amin will be very happy to hear this!

Random Videos 4 years ago

Negative experience: Receptionist hung up without answering my question

Wisteria House Dental Practice
Wisteria House Dental Practice

Ouch!

Emma Pryke 4 years ago

Fantastic experience: Lovely team who go above and beyond to help. I've had several routine check ups and made to feel at ease (despite dreading the dentist usually!) And recently they did a fantastic job repairing a chipped tooth - really appreciate that they found time to fit in a longer appointment for me to get it sorted in one visit (and that they had emergency appts available when I needed one!)

Wisteria House Dental Practice
Wisteria House Dental Practice

Love lovely reviews from lovely patients!

Rebecca Adlington 4 years ago

Fantastic experience: I absolutely dreaded going to the dentist until I found this place. What a great team of friendly, skilled professionals! Thanks guys

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank You Rebecca. We are trying our best for our patients new and old for last 18 months during this pandemic.

Much appreciated!

Sameena Malik 4 years ago

Fantastic experience: I have been a patient here for a long time! Same quality service on every visit. Thank you

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you so much!

Consistency in our service is one of our main priorities.

Adnan Hashi 4 years ago

Positive experience: Was looking for a local dentist and came across Wisteria and took a chance at their review. I must say they did not disappoint. Tej and Simona were absolutely amazing, I was fasting and made sure no access water was around. Work done was decent but a big thumbs up and will definitely be back for more works.

Wisteria House Dental Practice
Wisteria House Dental Practice

Sufyan Patel 4 years ago

Negative experience: Use to be a very good dentist a few years ago but the quality to its patient has deteriorated greatly in the last two years. Firstly my disappointment started in November when my mother visited and found the dentist to not be satisfactory for a dentist and cannot ultimately blame but had Covid 2 days after. I can confirm she never went out and only went to the dentist in that two weeks due to the pain in her teeth, even that is a 5 minute walk away as we live very close. So we are still confused as to how she caught it as she was the first in the household or can only be possible from the walk too and back. Secondly the reason she went was for a filling. First time it was done it caused her immense pain for three weeks and eventually came out. So not only did she catch Covid, the filling was not done right. The dentist stated he will do it 'Properly' next time. Again my mother went a second time and due to the pain they gave her a temporary solution until they can give her a full filling again as they were booked up. Now the third time she has gone after 4 weeks! They give her the filling and upon leaving she bites and the filling comes out again. She is now waiting another month for another appointment. Obviously my mother goes under NHS so the quality of service is different but during a time like COVID I expect better work to avoid less trips, you have made my mother visit the dentist 3 times for a simple filling and now making it a 4th to correct AGAIN! Why I differ NHS paid and private, is because I pay privately at the same dentist and had a better experience. It was not perfect as for the job they done on my feeling caused me pain for 4 weeks before calming but has not come out. I will be moving the family to a different dentist as the quality here has ultimately decreased and not to our satisfactory even for the prices they charge. Its not what it use to be.

Wisteria House Dental Practice
Wisteria House Dental Practice

Dear Mr Patel,

We are sorry that your mother feels unhappy with the service she has received.
Without specifically discussing your mother’s case...always with large, deep, difficult fillings, we advise that there is a risk that there may be pain afterwards or fracture of the tooth and there is a risk that root canal treatment or extraction may be necessary which would have been discussed at the time.

Emergency appointments are not a replacement for the treatment that is required for the permanent restoration of a tooth.

COVID has been a difficult time for all. Our practice has been inundated with emergency treatment and a huge backlog of patients both old and new registering with us since re-opening such is the demand.

But we 100% adhere to all the protocols and policies expected of us...without fail.

We completely take on board your frustration and hope we can improve the service from your feedback, nevertheless, we apologise for not meeting your expectations on this occasion.

Feel free to contact the surgery on 0208 555 1144 or by email [email protected] should you wish to discuss your concerns further

Rosie Brooks 5 years ago

Fantastic experience: I started Invisalign with wisteria dental practice right at the beginning of the pandemic, throughout my Invisalign journey , Monsur , the dentist , was always available for me to ask questions or if I had any problems. They always made an appointment for me when I needed, and the receptionist was always kind and remembered my name from my first appointment. Great team, no cons what’s so ever! Would 100% recommend

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you Rosie!

Panda Bear 5 years ago

Negative experience: Don’t waste your money! Last year I paid hundreds of pounds for a root canal. One would think that expensive prices should mean a much higher standard. Not in the case of Wisteria dental. I was eating and the same said tooth broke, and the whole tooth fell out! It is clear to me that the dentist did not remove all of the decay, and did a shoddy job with the root canal. I have NEVER had a tooth fall out..I was shaken up! I wish I had not left my previous dentist. I was with them 8 years, and only left because they were becoming VERY expensive. I will be returning to them pronto!

Mia Kristina 5 years ago

Negative experience: My partner went for emergency appointment, the dentist prescribed antibiotics and send home, nothing changed and he went back, more prescribed antibiotics, then we saw nothing happening he offer to take the tooth out! Gladly, we found another dentist who told us if my partner had waited any longer the need of taking the tooth wouldn't be an option. This is how Wisteria Lane dentists work? Very sad that dentists don't take the best interest in people. Think before go there.

Wisteria House Dental Practice
Wisteria House Dental Practice

Hi Mia. It's difficult for us to corroborate who your partner is and what has happened on this occasion.
We welcome any feedback and please do let us know how we can improve.

Sy 5 years ago

Fantastic experience: Super friendly, attentive care to dental issue

Wisteria House Dental Practice
Wisteria House Dental Practice

Thanking you Zee!

Will Green 5 years ago

Fantastic experience: This is the best dentist I've ever been to. Explanations are given clearly and options are presented in a straightforward way. I feel lucky to have found Wisteria. This is a 5 star review. One for the receptionists who are always patient and helpful. One for the numerous times that dental work has been carried out without fuss and never any subsequent problems. One for the reassuringly clean and calm environment. One for being kind towards my children when they visit. And one for providing an impeccably professional and charming service. Wisteria, you are an example to others!

Wisteria House Dental Practice
Wisteria House Dental Practice

An absolutely wonderful review! Really makes us happy and proud our patients are made to feel welcome and treated well

Darek S 5 years ago

Fantastic experience: Very professional practice. Dr Amin is a magician. Very skilful and caring.

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you Darek! Haha! Hopefully we can all make your toothaches disappear

Tatiana Taran 5 years ago

Fantastic experience: High quality service. I am already 3 years as a patient in clinic and its best experience I ever had. Even my kids are happy to see the dentist now. Not overpriced, a few times when I had a dental check doctor Monsur did not charge me for that. He is very experienced and would never charge you extra. Always will consider your opinion before starting any work in your mouth. The girls at the reception very polite and friendly. Often give me as present small toothpastes.Thank you for that. All the freebies are very nice. Once you become their patient you will never change it, believe me!!!

Wisteria House Dental Practice
Wisteria House Dental Practice

Always such a pleasure Tatiana! We really appreciate your kind words.

OculusDextrus 5 years ago

Fantastic experience: My brother and I had a very good experience the Dentist was amazing, very compassionate and professional :)

Wisteria House Dental Practice
Wisteria House Dental Practice

: )

Michael Guidi 5 years ago

Fantastic experience: Really professional and kind

Wisteria House Dental Practice
Wisteria House Dental Practice

Lovely Xmas review!

Irina P 5 years ago

Fantastic experience: Had a most pleasant experience both with reception and dentist. Dr Monsur Hannan gave me great advice and very good hygiene treatment! Totally recommended!

Wisteria House Dental Practice
Wisteria House Dental Practice

How lovely! Thank you Irina!

WTV E 5 years ago

Fantastic experience: Worth the 6 month wait. Had terrible experiences with other dental practices in the area and I’m so glad I found another dentist! Dr Monsur is very professional, friendly and provides excellent advice - every time I visit. Definitely a dentist who's honest and knowledgable, I've always been able to get emergency appointments when needed. Highly recommended!

Wisteria House Dental Practice
Wisteria House Dental Practice

That's so great to hear that we have regained your trust in dentists! Never the first choice of place for most people but we try to make it as pleasant as possible!

Vladimir Kovachev 5 years ago

Fantastic experience: I am customer for 5 years so far and very happy with the service I receive. It is easy to book and appointment and I am kept updated if any changes occurs

Wisteria House Dental Practice
Wisteria House Dental Practice

Thanks Vladimir. Always a pleasure!

Valantis matsakas 5 years ago

Negative experience: I visited a year ago for scale and polish as well as a check up. And there were two bits of tartar that were not removed during the process, which were the only visible ones. It made me think that since the hygienist didn't remove them it might have been fillings and I was confusing them with tartar, until I went to a dentist yesterday and he simply removed both of them and for half of the price of what I paid at Wisteria. He also mentioned to me that if I could see it with bare eye and the hygienist didn't remove it then the job that was done was unprofessional. That was one part of it. I booked an appointment in April which was moved twice due to covid which is understandable, but then on the day of my appointment I received a text asking me to fill in a form for my appointment and that it would go ahead as per normal, and then a couple of hours later they called me to cancel my appointment without explanation and suggesting that the nearest one was 6 months down the line (January) - that had nothing to do with covid because clinics were open. On top of that when I later sent an e-mail asking why they had me on hold for so long and cancelling a couple of hours before and telling me they can see me in 6 months, they never responded! I will never go back there.

Wisteria House Dental Practice
Wisteria House Dental Practice

Dear Mr Matsakas

We are sorry that you feel unhappy with the service you have received.
Regarding the visible tartar, we would have been more than happy to see you again to resolve this for you if this was the case. It is imperative for us that all of our patients are happy with the services we provide.
The cancellation of appointments and rebooking for January is unfortunate for all our patients at the moment, but unfortunately the practice has been inundated with emergency treatment since re-opening, which is currently occupying all of our time and we have been requested by the Chief Dental Officer to prioritise emergency treatment and those in mid-treatment whilst operating at least an emergency service for our NHS patients. Along with the sourcing of PPE and staff furlough we have been limited in our time and efforts during this trying period. Therefore, with regret we had no choice but to reschedule all routine new NHS patients for January 2021 onwards. If you requested to be seen as an NHS patient this would be the reason why you were contacted to reschedule your appointment.
We completely take on board your frustration and hope we can improve the service from your feedback, nevertheless, we apologise for not meeting your expectations on this occasion.

Regards

Wisteria House Dental Practice

Silvio Scianca 5 years ago

Negative experience: I been in this place on last saturday ( the only day when they doing complex surgery), firstble in the room, where I had the surgery intervent, there was shopping bags with shoes and stuff on the floor, so I guess the doctor just get changed in there, I don't thing it is a safe behaviour even keeping stuff like that on the floor of a surgery room, I hope she didn't get changed in there. Anyway, after the intervent the doctor give me a paper with some advice to follow and in the end a phone number to call in case of emergency or for any problem I will have. So the intervent was at 12, when I get back home after few hour I was still bleeding, so I tried to call the number, as answer I get a voice message of the clinic that was said "sorry on saturday we close at 13 if you have an emergency call the 999... " If you as a clinic are doing those surgery intervent only on Saturday and you are even doing paper with advice for those specific intervent what the point to put a phone number that actually doesn't work on it? In the end, I want to say that on my previous experience in this place I had a radiography of my teeth to find out the problem. On my way out I asked to the reception to have the copy of it sented on my email, I never get any email from them.. I will never suggest this place

Wisteria House Dental Practice
Wisteria House Dental Practice

Dear Silvio

We are sorry to hear you are unhappy with our service on this occasion.

Saturday is the best day for our specialist oral surgeon of many years whom undertakes complicated minor oral surgery. And we receive many referrals requesting Saturday appointments for such treatment as patients prefer the Sunday for a day of recovery if needed. Our oral surgeon also requires the facilities in the specific surgery room.

The “shopping bags” are likely the PPE (personal protective equipment) required for that session and we have designated areas for “donning” and “doffing” of PPE for each surgeon.

We are attempting to abide by social distancing rules during the coronavirus pandemic and maintaining minimum contact between patients and staff as far as practical.

I am sure you can appreciate opening hours during the weekend are at a premium, hence our voice message and our post operative instructions, verbal and written, states; in the event of a dental emergency to contact 111 or to leave us a message and we will contact you as soon as possible.

Lastly, regarding your x-rays they are sent by encrypted email, in compliance with GDPR rules and are personally sent by the partners at the practice once they have confirmed all the findings with your dentist.

We hoped to alleviate your pain by bringing your appointment forward by two weeks when we had an unexpected cancellation on the day.

I am glad to see you didn’t mention any issues with the actual oral surgery and it all went smoothly itself which is great.

Nevertheless, we are sorry we couldn’t meet your expectations but will be happy to see you again otherwise we wish you all the best for your future dental treatment.

Regards

Wisteria House Dental Practice

Subodh Gautam Sub 5 years ago

Fantastic experience: had an amazing experience going to dentist, very helpful team reception area very presentable and clean, reception staff is very welcoming and friendly recently i had terrible tooth ache, had to see emergency dentist during this pandemic, very thankful to wisteria team to see me in sort notice they had all safety measures in place, surgery was very clean and tidy presentable dentist and a nurse thank you very much wisteria house dental i highly recommend everyone to this dentist

Wisteria House Dental Practice
Wisteria House Dental Practice

Amazing to hear. Thank you Subodh!

Andrea Pavarini 5 years ago

Fantastic experience: Excellent service and the team are welcoming, pleasant, courteous and very professional in all they do. Dr Amin provided great level of care, attention and he puts you at ease as soon as you walk in. I went in for an emergency retainer fixing and it was swiftly done. The practice itself is lovely, very clean and tidy, equipped with the latest technology, you can even watch TV while sitting on the dentist chair!?! I'll definitely start attending regular appointments here to stay on top of my dental health.

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you for our first post COVID review! Great to hear we are doing our job and making patients happy!

AJ 6 years ago

Fantastic experience: So glad i found Wisteria House. I went for Invisalign treatment and am very happy with the outcome, from the start through to the end. Dr Hannan is always open, honest and friendly. I’m glad I’ve finally found a dentist I can truly trust and rely on, so much so that I have referred my whole family.

Wisteria House Dental Practice
Wisteria House Dental Practice

Amazing thank you AJ!

Emma Libonati 6 years ago

Fantastic experience: Dr Monsur and his team are excellent! I was - after a lifetime of dentistry mishaps and telling offs- dreading, like so many of us, going to a new dentist. This is a warm and comforting environment. Dr Mon is positive and careful. He took extra time to be understanding, about my concerns. And I no longer fear going to the dentist, which is a massive result!

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you Emma. The patients like yourself make it all worthwhile!

shaun lake 6 years ago

Fantastic experience: What a fantastic Dental Practice, the front of house team are welcoming, pleasant, courteous and very professional in all they do. My Dentist is Dr Amin who i think is an absolutely fantatsic Dentist, he puts you at ease as soon as you walk in. Amin is always welcoming, calming and always remembers you and previous conversations you have had. He has a very pleasant demeanor, always reassuring and happy. I have now moved 13 miles away but intend to keep traveling to my appointments, because believe me its worth it. Once you find a great Dentist its worth staying there. Keep up the good work, Shaun

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you Shaun. A lovely review!

Jennifer Damaris 6 years ago

Fantastic experience: Lovely dentists and helpful staff...always makes it that bit less daunting! So impressed with this place over the years that I’ve persuaded my sister and boyfriend to register with them too :)

Wisteria House Dental Practice
Wisteria House Dental Practice

Thanks Jennifer for your continued support!

Mark 6 years ago

Fantastic experience: Nothing but positive things to say here. I needed a root canal quite urgently over a year ago and after looking into the reviews of my current dentist, I was hesitant to spend quite a large amount even if it was under NHS. So I decided to look around comparing prices, reviews, and location and after several visits I decided to go for Wisteria. The service and value here is good in comparison to the surrounding area and easily accessible as it is on the main road. Staff are pleasant and down to earth, from the receptionists to the dentists. They listen, and advise on the options available without pressure and are fantastic with their jobs. Possibly the most comfortable dental practice I have been registered in. The NHS wait is quite long but speaks volumes of the quality really. I have personally had no issues with any treatments here, be it private or NHS. Thanks for everything and keep up the fantastic work!

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you Mark. It's our patient feedback which helps us to keep pushing.

Irfan Patel 6 years ago

Fantastic experience: Been a patient of Dr Amin for a few years now, he provides great level of care and attention. being particularly scared of injections he was considerate and tolerant of this, I would highly recommend him and Wisteria House Dental.

Wisteria House Dental Practice
Wisteria House Dental Practice

We really are happy to hear that Irfan. Thank you!

K J 6 years ago

Fantastic experience: Friendly at the front reception, very clean, seen on time, text message alerts to inform your next appointment, went in for invisaligns and walked out with amazing results, straight teeth. Dr Monsur took care of me with every visit including sending the teeth simulations, cleans when needed. Amazing service, definitely recommend this practice to anyone.

Wisteria House Dental Practice
Wisteria House Dental Practice

Thanks KJ. Always easier with great patients.

Sev M 6 years ago

Fantastic experience: Excellent service and very friendly staff. Amin gives unbiased, professional advice and he and his team have a brilliant way of executing their treatment plans. I have heard many others say the same for both Amin and the other dentists and I would definitely recommend Wisteria to all!

Wisteria House Dental Practice
Wisteria House Dental Practice

Thank you so much for your kind review.

Vincent Allen 6 years ago

Fantastic experience: I had an extraction about 3 weeks ago.Alls well that ends well.Ps. I came to Wisteria because Amin is my dentist , I followed him from his previous practice he worked at.I have alot of confidence in the work he has done on my teeth.

Wisteria House Dental Practice
Wisteria House Dental Practice

Many thanks for your review. It's great to hear how satisfied you are with the service.

Fergal McBride 6 years ago

Fantastic experience: I'd been avoiding a trip to the dentist for years, until finally an old filling came loose and I had to bite the bullet, so to speak. I went to Wisteria House Dental Practice on a friend's recommendation. Honestly the service was excellent, from the staff at the front desk to the dentist who worked on my teeth. I ended up needing quite a bit of work done, and we all know dental work isn't cheap, but they were happy to spread appointments across across a couple of paydays so that my treatment was still affordable. Plus they didn't try to up-sell me on any unnecessary treatments. I'll definitely start attending regular appointments here to stay on top of my dental health.

Wisteria House Dental Practice
Wisteria House Dental Practice

Thanks Mr McBride! Patients are at the centre of everything we do and we are so happy to hear we have delivered!

Jamil Rashid 6 years ago

Fantastic experience: Great service, and excellent staff! Monsur is my dentist and he’s always very friendly and gives me great advice on dental hygiene!

Daisy T 6 years ago

Fantastic experience: Have been coming to Wisteria DP for the past couple of years now. Easy to find location, the building is clean with pleasant atmosphere. Staff are very friendly. Alistair is knowledgable and always very careful during all procedures. At least this dental practice is honest about the result of a treatment and will not rush anything until it is the right time to proceed onto the next steps with you. The service and high quality is definitely worth the cost! Thank you

Wisteria House Dental Practice
Wisteria House Dental Practice

Much appreciated Daisy for the review.

We are trying our best to ensure we serve our patients to the highest of standards and great to hear this is the case here.

Thanks again!

Fiona Spinks 6 years ago

Fantastic experience: Friendly staff and as positive an experience as a visit to the dentist could be!

Wisteria House Dental Practice
Wisteria House Dental Practice

Many thanks for your kind review Fiona! ☺️

Marcia Taylor 6 years ago

Fantastic experience: Great dental practice. Always made welcomes. Reception staff are professional and friendly. My dentist Mon and his dental nurses make you feel so welcomed and make every visit relaxing. Mon offers honest and unbiased advice. Would definitely recommend. I never dread my visits!

Wisteria House Dental Practice
Wisteria House Dental Practice

Thanking you Marcia!

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