Stourcote Dental Practice
Information about Stourcote Dental Practice
Opening hours
- sunday: (closed)
- monday: (closed)
- tuesday: 8:30-17:30
- wednesday: 8:30-17:30
- thursday: 8:30-17:30
- friday: 8:30-17:30
- saturday: (closed)
Located in the centre of Stourbridge, Stourcote Dental Practice offers private dental services that suits everyone’s needs. We provide a wide range of services including general dentistry, cosmetic dentistry, Dental Implants, Orthodontics, Invisalign, and full mouth restorations.
If you have any questions or would like to book in for a consultation, please contact one of our friendly reception team on 01384394215.
Our comment from Best Dentists about Stourcote Dental Practice:
Stourcote Dental Practice is renowned for its exceptional level of care and professionalism. The staff is consistently described as friendly and knowledgeable, creating a welcoming atmosphere that puts patients at ease from the moment they arrive.
Patients have praised the calming reception area and the timely service, noting that appointments typically run on schedule. The team at Stourcote goes above and beyond to ensure that each visit is a positive experience, particularly for those who may feel anxious about dental procedures. Specialists, including Gurinder, Anit, and Gemma, have been commended for their gentle approach and thorough explanations, which help to alleviate fears and foster trust.
Many clients express gratitude for the patience and understanding shown by the entire team, making it especially suitable for children and nervous patients. The practice is also recognized for its high standards of cleanliness and organization, making visits comfortable and reassuring.
Overall, Stourcote Dental Practice is highly recommended for anyone seeking a professional, caring, and effective dental care, ensuring that patients leave feeling satisfied and cared for.
Services and Treatments
Stourcote Dental Practice: Reviews
Fantastic experience: Staff here are friendly and professional. Calming reception area , Seen on time and would recommend as no issues overall.
Hi Louise, many thanks for your very kind review, we really appreciate it. All the best for your new job.
regards Anne
Fantastic experience: As a very anxious patient, I was extremely nervous about having my wisdom tooth removed, but the whole team were absolutely amazing. From start to finish they made me feel calm, comfortable, and reassured. Anit explained everything clearly and was very gentle, Gurinder was fantastic with the sedation and helped me feel completely at ease, and Lottie was so kind and supportive throughout. The procedure went very smoothly and was far better than I expected. I’m so grateful to the whole team for their care and patience — I couldn’t have asked for a better experience and would highly recommend them, especially for nervous patients. Thank you all!
Dear Sophie,
Thank you so much for taking the time to leave such a kind review. We’re delighted to hear that our team was able to help you feel calm and supported throughout your treatment.
We will be sure to pass on your lovely feedback to Anit, Gurinder, and Lottie, who will be thrilled to hear how positively your experience went.
Thank you again for your recommendation and trust in our team we’re very grateful.
Kind regards,
The Stourcote Team.
Fantastic experience: I was completely satisfied with my visit to Stourcote Dental Practice, from receptionist to hygienist..
Dear Mr Miller,
Thank you so much for your 5-Star review, we appreciate your kind words and will be sure to share them with the wider team.
Kind Regards,
The Stourcote Team.
Fantastic experience: I had an appointment with Gurinder and Asia today, they were so thorough and explained everything to me. They put me at ease straight away. Thank you!
Dear Lauren,
Thank you for taking the time to leave us such a kind review. We will pass on your lovely compliments to Gurinder and Asia.
Best wishes
The Stourcote Team
Fantastic experience: Had a hygienist appointment with Megan and Kaci. I am a bit nervous visiting the dentist and the whole procedure was explained and carried out with care and patience. I feel that they went above and beyond and would like to thank them very much for putting me at ease.
Thank you so much for your kind words! We’re delighted to hear that Megan and Kaci were able to make your visit comfortable and put you at ease. We understand that dental appointments can feel nerve-wracking, so it means a lot to know their care and patience made a difference. We’ll be sure to pass along your thanks to them. We look forward to welcoming you back again!
Fantastic experience: Great and thorough dental care Megan and Bailey were great
Thank you for your lovely feedback! We’re so pleased to hear you were happy with your recent appointment. Megan and Bailey will be delighted with your kind words, we’ll be sure to pass them on. Thank you for choosing us
Fantastic experience: Friendly and knowledgeable staff
Thank you so much for your kind words! We’re really glad to hear you found our team friendly and knowledgeable. Providing a welcoming environment and great care is always our priority, and we truly appreciate you taking the time to leave this review
Fantastic experience: Had a great experience today with Megan the Hygienist and Georgia the dental assistant. They were both very polite and friendly and everything was explained to me. Also,my teeth looked so much better after the procedure.
Thank you so much for your kind words! We’re delighted to hear you had a great experience with Megan and Georgia. They’ll be so pleased to know their care and communication made you feel comfortable. We’re also thrilled you’re happy with how your teeth look after the visit! We appreciate you taking the time to share your feedback and look forward to seeing you again soon.
Warm regards,
The Stourcote Team
Fantastic experience: Visited with my son Max for his first consultation for blocks/braces, and we couldn’t be happier with the experience. All the staff at reception were welcoming and friendly from the moment we arrived. Meenu and Gemma were fantastic — incredibly informative, patient, and knowledgeable. They answered every question we had and took extra time to show Max some helpful brushing tips. He left feeling confident and happy about the process he’s about to begin, which means a lot to us. It was genuinely lovely to feel unhurried and properly cared for. Based on our initial visit, I would highly recommend this practice. Thank you, Meenu and Gemma — see you soon!
Thank you so much for taking the time to share such a lovely review. It was a pleasure meeting you and Max, and we’re delighted to hear that his first consultation was a positive and reassuring experience.
Meenu and Gemma will be thrilled to know their care and guidance made a difference. We always want our patients, especially younger ones, to feel relaxed, informed, and confident about their treatment, so it’s wonderful to hear Max left feeling just that.
We truly appreciate your kind words and your recommendation. We look forward to seeing you both again soon as Max begins his treatment journey!
Warm regards,
The Stourcote Team
Fantastic experience: Had a great experience at this dental appointment. The service was excellent, with really helpful advice throughout. They made my son feel completely comfortable and at ease, which meant a lot. They also went out of their way to resolve a problem for us, and we’re very grateful for their care and effort.
Hi Kate,
Thank you so much for sharing your experience! We’re really pleased to hear that you received excellent service and helpful guidance throughout your visit. Knowing that your son felt comfortable and at ease means a lot to us. Creating a positive experience for families is one of our top priorities. We’re also glad we could sort out the issue for you. Your trust and kind words are truly appreciated, and we look forward to welcoming you back at your next appointment!
Best wishes,
Stourcote Team.
Fantastic experience: Great service and patient experience for daughter and self today from Meenu and Gemma. Gave full explanation of planned care and treatment, calm and gave reassurance. Good care given all round.
Hi Mel,
Thank you so much for your lovely feedback.
We’re delighted to hear that both you and your daughter had a positive experience with Meenu and Gemma. We truly appreciate you taking the time to share your comments.
Best wishes, The Stourcote Team
Fantastic experience: Amazing
Dear Andrei,
We’re thrilled to hear you had an amazing experience. We look forward to seeing you again soon!
Warm regards,
The Stourcote Team
Fantastic experience: Anita and Liam were helpful amd provided excellent care throughout. Thank you!
Dear Emma,
Thank you for leaving us a 5 star review. We will pass on your lovely words to Anit and Liam, we are so pleased to hear you were happy with your care here.
Best wishes,
The Stourcote Team
Fantastic experience: Very friendly and in depth consultation explaining everything they were doing. Great practice!
Dear Ashley,
Thank you so much for leaving such a kind review. We really appreciate your feedback and look forward to seeing you again.
Best wishes,
The Stourcote Team
Fantastic experience: Veronica and Olivia were wonderful. Daughter had a problem with her braces, which they quickly fixed. Great service and very friendly. Would recommend
Dear Mr Spence,
Thank you for your lovely feedback, we'll be sure to share it with the wider team, and we look forward to seeing you and your daughter again soon,
Warm regards,
The Stourcote Team
Fantastic experience: Excellent service, very friendly staff and helpful. I would definitely recommend the practice!
Dear Dora,
Thank you for taking the time to leave us such a lovely review. We will pass on your kind words to the wider team.
Warm wishes,
The Stourcote Team
Fantastic experience: Great people always friendly and helpful
Hi James,
Thank you for your 5 star review. We truly appreciate your kind words and are so pleased to hear that you find our team friendly and helpful. It’s always a pleasure to welcome you.
Best wishes,
The Stourcote Team
Fantastic experience: I was seen by Anit and Liam were wonderful, courteous and professional. Great experience, and I can highly recommend. Thank you!
Hi Lorenzo,
Thank you so much for your 5 star review. We’re truly grateful for your kind words. Anit and Liam will be so happy to know they made your visit a great experience.
Warm regards,
The Stourcote Team
Fantastic experience: Great staff - all so friendly.
Dear Sharon,
Thank you so much for taking the time to leave us a 5-star review. We truly appreciate your kind feedback and will be sure to share your compliments with the whole team.
Best wishes,
The Stourcote Team
Fantastic experience: Both Anit & Liam made me feel at ease at my dental appointment today
Dear Mr Garbett,
Thank you for taking the time to leave us a 5 star review. We will pass on your kind words to Anit and Liam.
Best wishes,
The Stourcote Team
Fantastic experience: The advice Gemma gave me about using the teepee was brilliant saved me a lot of angst
Hi Carol - Thank you so much for your lovely review, we'll be sure to let gemma know about your kind words
Fantastic experience: Visited today and we saw our new dentist Gurinder and dental nurse. Both were warm friendly and reassuring to my daughters, gave lots of helpful advice. Would highly recommend. Reception staff lovely and helpful too. I also had an app with Anit who was gentle and reassuring and helped me feel less nervous. Thankyou
Dear Jo,
Thank you for taking the time to leave us a 5 star review. We will pass on your lovely compliments to Gurinder, Anit and the rest of the team.
Best wishes,
The Stourcote team
Fantastic experience: My extraction procedure was carried out with care and understanding from Sanjeev and Gemma. Throughout they enquired how I was and kept the extraction site as numb as was possible. The actual pulling or lifting was a little uncomfortable but bearable. My grateful thanks to you both.
Dear Mr Faulkner,
Thank you for your 5 star review. We will pass on your kind words to both Sanjeev and Gemma.
Best wishes,
The Stourcote Team
Fantastic experience: Anit and Olivia were fantastic, I am not the best patient in the dentist chair but they made me feel comfortable and relaxed talked me through my procedures and I could not ask for a better service absolutely fantastic.
Thank you so much, Mr Maguire, for your kind words! We’re delighted to hear that Anit and Olivia helped you feel comfortable and at ease during your visit. We’ll be sure to share your feedback with them – they’ll be thrilled. We really appreciate you taking the time to share your experience.
Fantastic experience: I attended Stourcote yesterday for a prearranged filling. Both the dentist Meena and her nurse Gemma were lovely, friendly and welcoming. Everything was explained to me in layman's terms and the treatment went smoothly and painlessly. I could not fault them for the service I received. Thank you both,
Dear Mr. Price,
Thank you for taking the time to share your experience following your recent visit to Stourcote. We are delighted to hear that you found both Meena and Gemma to be friendly, welcoming, and reassuring throughout your treatment.
We greatly appreciate your kind words and will be sure to share your feedback with the team. Thank you once again for your trust in our care.
Kind regards,
Stourcote Dental Practice
Fantastic experience: Attended Dental Practice for emergency treatment as my usual Dentist was away on holiday. Treatment was as expected, explanation of what was required was given. Satisfied with the treatment etc. Thank you.
Dear Mr Pargeter,
Thank you so much for your 5 star review, I will be sure to share it with our wider team, it was a pleasure to treat you at our practice.
Best wishes,
The Stourcote Team
Fantastic experience: Very thorough and professional dentists and hygienists. I've been with Stourcote since, I was a child, and have never regretted it or, even thought about changing dentists
Dear Mr Robinson,
Thank you so much for your kind words and for trusting us with your dental care over the years. It truly means a lot to know that you’ve been with Stourcote since childhood and continue to feel confident in our team. We’re delighted to have you as a long-standing patient and look forward to caring for your smile for many more years to come.
Best wishes,
The Stourcote Team
Fantastic experience: Excellent, no pain and full explanation. Both Anit and Olivia professional and great company. Total trust in them
Dear Mr Brooks,
Thank you for taking the time to leave us such a lovely review. We will be sure to pass on your kind words to Anit and Olivia.
Warm regards,
The Stourcote Team
Best wishes,
The Stourcote Team
Fantastic experience: Brilliant work from Olivia and Veronica, very Friendly and reassuring about my braces.
Hi Lloyd,
Thank you for leaving us another 5 star review. We will pass on your compliments to Veronica and Olivia. We look forward to seeing you again soon.
Best wishes,
The Stourcote Team
Fantastic experience: Brilliant Dental Practice. Staff so friendly and great to have a permanent Orthodontist in place. Veronica is a breath of fresh air, to know she is invested and there each time we visit. Thank you for all that you do for our son.
Dear Esta,
Thank you for taking the time again to leave us another lovely review. We will pass on your kind words to Veronica and look forward to welcoming your son back to our practice soon.
Warm regards,
The Stourcote Team
Fantastic experience: My daughter was seen today by Veronica and Olivia. Both professionals were engaging and informative and nothing was too much trouble. My daughter was very apprehensive about her appointment but she was instantly put at ease by their welcoming and friendly manner. We are just starting our treatment journey and immediately I feel reassured we are in safe hands. Would absolutely recommend this practice.
Dear Helena,
Thank you so much for your lovely review. We’re delighted to hear that Veronica and Olivia helped to make your daughter feel comfortable during her first visit, and we will pass on your kind words. We look forward to welcoming you back and continuing to care for your daughter.
Best wishes,
The Stourcote Team
Fantastic experience: Fantastic dentist. Really patient and friendly with the children.
Hi Stacey,
Thank you so much for your 5 star review! We will be sure to pass your lovely words on to the team.
We look forward to seeing you and your family again soon,
Warm regards,
The Stourcote Team
Fantastic experience: Friendly staff, very clean. During check up, we are always well informed and looked after.
Hi Jen,
Thank you so much for your feedback, we will be sure to pass your lovely words on to the team. We look forward to seeing you again soon,
Best wishes,
The Stourcote Team
Fantastic experience: Very professional staff, I would highly recommend.
Hi Shaun,
Thank you so much for your 5-star review! We will be sure to pass your kind words on to the team. We look forwards to seeing you again soon!
Best wishes,
The Stourcote Team
Fantastic experience: Friendly, helpful staff, full of advice, putting me at ease as always
Hi Claire,
Thank you so much for your lovely feedback, it's truly appreciated and we look forward to seeing you again soon!
Warm regards,
The Stourcote Team
Fantastic experience: Veronica and Emily are always lovely. Amelia loves visiting the dentist.
Hello,
Thank you so much for your review, it’s so lovely to hear! Veronica and Emily really are wonderful, and we're so glad Amelia enjoys her visits. We always love seeing her!
Warm regards,
The Stourcote Team
Fantastic experience: Olivia was very friendly and created a supportive safe environment
Hi Aimie,
Thank you so much for taking the time to share your feedback, we'll be sure to pass your kind words onto Olivia, and we look forward to seeing you again soon,
Warm regards,
The Stourcote Team
Fantastic experience: I recently attended Stourcote Dental Practice for my six monthly check-up and dental hygiene. My appointments were on time and the staff were professional, friendly and reassuring.
Dear Mr Keeling,
Thank you so much for taking the time to share your feedback.
We’re very pleased to hear that your recent check-up and hygiene appointment went smoothly. Providing a positive and comfortable experience for our patients is always our top priority.
Warm regards,
The Stourcote Team
Negative experience: My daughter has had orthodontist after orthodontist, her braces have been on 3 and a half years and still being told that her teeth aren't straight, instead of putting her front tooth straight it was drilled off to look straight, appointments being cancelled then blaming us for cancelling , weeks with notreatment as there was no permanent orthodontist, we have now given up and asked them to take the braces off and still got to wait 2 months for an appointment for that , this practice used to be brilliant when my son had his braces on but now its really gone down hill won't use them again or recommend them.
Dear Chaz,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with our practice has not met your expectations, and we genuinely regret that you feel this way.
We take all concerns seriously and are committed to providing the highest standard of care. We would very much appreciate the opportunity to speak with you directly to better understand your experience and work toward a resolution.
Due to patient confidentiality, we are unable to discuss specific details in a public forum, but we would be more than happy to speak with you privately to address your concerns.
Please don’t hesitate to contact us at 01384 394215 or [email protected] as we are more than happy to discuss your concerns and help in any way we can. Our priority is always the well-being and satisfaction of our patients, and we’d like to do everything possible to support you and your daughter moving forward.
Warm regards,
The Stourcote Team
Fantastic experience: Excellent service from Stourcote, significant ly reduced my fear of Dentist, thanksto to Gemma and Meenu
Dear Geoff,
Thank you so much for your kind review! We're so pleased to hear that your experience at Stourcote has helped ease your fear of the dentist. Gemma and Meenu will be so pleased to know they made such a positive impact. We look forward to seeing you again and continuing to make your visits as comfortable as possible.
Best wishes,
The Stourcote Team
Fantastic experience: I found the dentist and nurse friendly efficient and professional. I felt comfortable when receiving treatment. There were no ill after effects.
Dear Mr Astley,
Thank you so much for your kind words and 5-star review! We're delighted to hear that you felt comfortable and well cared for during your visit. It's always our goal to provide friendly, efficient, and professional service, so knowing that you had a positive experience means a lot to us. We're also glad to hear there were no after effects from your treatment. We look forward to seeing you again!
Best wishes,
The Stourcote Team
Fantastic experience: I used to fear a visit to the dentist but not anymore. The staff at Stourcote are so warm and friendly and Dr Meena is an exceptional dentist. Thank you for helping me overcome my anxiety. My teeth are all the happier for it too!
Hi Emily,
Thank you so much for your kind words! We're absolutely delighted to hear that your experience with us has helped ease your dental anxiety. Dr. Meena and the whole team at Stourcote take great pride in creating a warm, welcoming environment for all our patients. We're so glad your teeth—and you—are happier now! We look forward to seeing you again.
Warm regards,
The Stourcote Team
Fantastic experience: My daughter was referred he for orthodontic treatement and on this occasion she was having the braces fitted. Meenu, Gemma and Olivia were fantastic throughout the proceedure. They were brilliant with my daughter along with telling me what was going on and why. They are very professionally yet friendly at the same time. Keep up the great work!
Hi Chris,
Thank you so much for your kind words and thoughtful feedback! We're delighted to hear that your daughter's experience getting her braces fitted was a positive one. Meenu, Gemma, and Olivia will be thrilled to know they made such a great impression. We always strive to provide care that is both professional and friendly, so it’s wonderful to know that came through. We truly appreciate your support and look forward to continuing to care for your daughter throughout her orthodontic journey!
Warm regards,
The Stourcote Team
Fantastic experience: I would just like to say, what a thoroughly professional experience I always receive, from Stourcote Dental Practice. From the guys on reception, to Dr Anit Hayre, and the hygienists Mia & Olivia. Keep up the good work, Ian.
Dear Mr Higgins,
Thank you so much for your lovely message! We're truly grateful for your kind words and ongoing support. It means a lot to the whole team—from our friendly reception staff to Dr. Anit Hayre, and our Hygienist Mia and Nurse Olivia.
We’re so pleased to hear that your experience with us continues to be a positive one. Your feedback is incredibly encouraging and motivates us to keep delivering the highest standard of care.
Looking forward to seeing you again soon!
Warm regards,
The Stourcote Team
Fantastic experience: Really uncomfortable with Dentist's but Dr Anit is reassuring pleasant and gentle.
Hi Mr Mullen,
Thank you so much for your kind words. We completely understand that visiting the dentist can be uncomfortable for many people, so we're really glad to hear that Dr. Anit was able to help you feel more at ease. Her reassuring, gentle manner and pleasant approach are qualities we truly value, and it's wonderful to know they made a difference for you.
We're always here to support you and make your experience as comfortable as possible.
Warmest regards,
The Stourcote Team
Fantastic experience: Anit the dentist was very thorough and efficient and explained everything me. Mia the hygienist and Olivia were really friendly and supportive. Thank you
Dear Janette,
Thank you so much for taking the time to leave such a thoughtful review. We are glad you had such a positive experience and will be sure to let Dr Anit, Mia and Olivia know of your kind words!
Best wishes,
The Stourcote Team
Fantastic experience: Excellent treatment from all concerned.
Dear Tim,
Thank you so much for your kind words and 5-star review, we will be sure to pass this onto the team!
Best regards,
The Stourcote Team
Fantastic experience: Excellent service from start to finish. Reception staff were friendly and professional. Gurinder and Asia made me feel at ease and Gurinder gave me lots of advice on improving my oral health.
Dear Nicola,
Thank you so much for your 5-star review and lovely feedback! We will be sure to pass your kind words on to the reception team, Gurinder and Asia and look forwards to welcoming you again soon!
Best wishes,
The Stourcote Team
Fantastic experience: I had an Absolutely great experience at the practice today, the staff are fab, kind and funny. I saw meenu And oliva and Debbie, Ellie and Bailey on Reception were absolutely great
Dear Mrs Thomason,
Thank you so much for your lovely feedback! We're thrilled to hear you had such a great experience with us. Meenu, Olivia, Debbie, Ellie, and Bailey will be so happy to know they made a positive impression — we’re very lucky to have such a fantastic team. Your kind words mean a lot to us, and we look forward to seeing you again soon!
Warm regards,
The Stourcote Team
Fantastic experience: I have been terrified of Dentists for most of my life, to the point where I have panic attacks at the thought of going. Because of this my teeth and gums are in an awful state. We registered our daughter here because we were sick of being messed around with our original dentist regarding her brace. When I took her here for her first appointment, there was a calmness to it that I'd never experienced before at a dentist. I knew how bad my teeth were and needed to do something about it, so I made an appointment. I have seen Dr Anit Hayre 3 times now and I feel so much better about going. She is very patient, caring and understanding. Between her and Liam my nerves are a lot better than they were, and hopefully with all they're care and advice I might just manage to sort my horrendous teeth out. Thank you both so much, just wished I'd found you guys sooner .
Dear Mrs Caddick,
Thank you so much for your heartfelt review. It truly means the world to us that you’ve taken the time to share your experience.
We're so glad to hear that your visit was a positive one, and that Dr. Anit and Liam were able to help ease your nerves and make you feel supported throughout your appointments.
We’re honoured to be part of that journey with you, and we’re committed to continuing to provide the care, understanding, and reassurance you need.
Thank you again for your kind words. We're so glad you found us too!
Best wishes,
The Stourcote Team
Fantastic experience: I had a particularly difficult filling done and Dr Hayre and her assistant Liam did a great job in saving the tooth.
Hi Emma,
Thank you for your lovely review. We will be sure to pass on your kind words to Dr Hayre and Liam.
Best wishes,
The Stourcote Team
Positive experience: Very good at attending to your needs and any problems.Excellant adviice on how to take care of your Dental Health
Hi Helen,
Thank you so much for your kind words, we are glad you have had such a great experience with us!
Warm regards,
The Stourcote Team
Fantastic experience: I visited the practice today 8th May at 9am. Found the staff excellent, friendly and very professional in there approach. Also cannot praise my dentist for a honesty and professionalism has well. This was a far cry to January to a review I posted, but have now deleted
Good afternoon Mr Griffiths,
Thank you so much for your kind words and for taking the time to update your review. We're truly glad to hear that your recent visit on May 8th was a positive experience and that our team made you feel welcome and well cared for. Your recognition of our staff’s professionalism and your dentist’s honesty means a lot to us. We’re committed to providing the highest standard of care, and it’s wonderful to know we meet your expectations.
Kind regards,
The stourcote Team
Fantastic experience: Excellent treatment and dental advice.
Hi Darryl,
Thank you for such a lovely review. It is our pleasure treating you.
Kind Regards
Anne
Fantastic experience: I can’t praise the service received from Bailey, Gemma and Dr J from the moment we arrived. My daughter is very enthusiastic and that was met by great enthusiasm and understanding. My daughter was so at ease and confident that she throughly enjoyed the whole experience and can’t wait for her next visit.
Dear Ms Woodiwiss,
Thank you so much for your lovely review, it has made our day! We are so glad your daughter felt so at ease with the team and we look forwards to welcoming you both back soon!
Best wishes,
The Stourcote Team
Fantastic experience: A note of gratitude to Dr Meenakshi Lall and nurse Gemma for their caring and highly professional help. I have been under the care of Dr Lall for nearly 3 years and have nothing but high praise and thanks for her help. All procedures are always explained in detail. Options for treatments discussed and I have no anxiety going to the dentist. The nursing team is also of the highest calibre, but Gemma went above and beyond her duties to help me managing a suspected gum disease. Thank you Dr Lall, Gemma and the team at Stourcote dental.
Dear Ms Ivanova,
Thank you so much for your lovely words. We are so pleased to hear you are happy with the service you have received from Dr Meenakshi and her nurse Gemma!
Best wishes,
The Stourcote Team :)
Fantastic experience: Meenu and Gemma are the very best dentist practitioners I have ever had. I am always put at ease. I was always scared of the dentist until I came across Meenu and Gemma I would never trust anybody now apart from them to look after my teeth I could not recommend the pair high enough outstanding
Dear Ms Gavin,
Thank you so much for your 5-star review and such lovely words. We are really pleased you feel so happy with the service you have received from Dr Meenu and her nurse Gemma! We will be sure to pass this on to them both!
Best wishes,
The Stourcote Team :)
Negative experience: Disappointed made an initial booking for dentist and hygienist which was cancelled At the time of cancellation another appointment made only to find that no hygienist available When I asked why not it was said an appointment was being made but it didn't happen this was for a Thursday Making another appointment for October informed no hygienist on a Thursday so appeas no intention to appoint another hygienist If I want the services of the hygienist I will have to make another visit Previously the Dentist would check the glands etc to make sure there were no problems does not happen today
Dear Mr Thomas,
Thank you for sharing your concerns, and I sincerely apologise for the inconvenience caused by the issues with your appointments and the confusion around the hygienist’s availability.
I understand how frustrating these miscommunications and scheduling issues must have been. Our goal is to provide excellent care and service, and I regret that we have fallen short in this instance for you.
I apologise for the confusion regarding the cancellation of your initial appointment and the rebooking without a hygienist of a Thursday, and again when attempting to reschedule in October. We’re actively working to resolve this issue.
Thank you for your patience. If you have any further questions or need assistance, please don’t hesitate to reach out.
The clinicians are highly trained to a great standard to be able to follow protocols in place for carrying out all aspects of dentistry, including routine examinations.
If there's anything we can do to further assist you in the future, please do not hesitate to contact me.
Kind Regards,
Bailey - The Stourcote Team
Fantastic experience: Thank you to Anit who is extremely thorough and professional, I always feel I'm in safe hands. The reception team are also very friendly.
Dear Mr Cox,
Thank you so much for your 5 star review and kind words! We will be sure to pass this on to Anit and the team! :)
Best wishes,
The Stourcote Team
Fantastic experience: Great service today from Meena and Gemma , very positive, helpful and friendly as always. Thanks
Hi Mr Dutfield,
Thank you for your feedback, we'll be sure to let Meena and Gemma know about your kind words, we look forward to welcoming you again soon,
Best wishes,
The Stourcote Team
Fantastic experience: Meenu and Gemma did my treatment today, and did a great job even though I was a bit late. Very pleasant ladies and very efficient, thank you both. Once again sorry for bieng late.
Hi Mr Cochrane,
Thank you for your wonderful 5 star review and kind words, we'll be sure to let Meenu and Gemma know about your kind words,
Best wishes,
The Stourcote Team
Fantastic experience: Dr anit hayre and liam were an amazing duo in getting me what I wanted with quality, care and efficiency, not to mention on the ball communication with Bailey at the desk. All around great experience
Hi James,
Thank you so much for your review, we'll be sure to share your kind words with Anit, Liam, and Bailey.
Best wishes,
The Stourcote Team
Fantastic experience: Can't thank Meena & Sara enough for making a nervous patient comfortable and relaxed and explaining what's involved in the treatment. Excellent dentist
Hi Mr Taylor,
Thank you so much for your 5 star review, we'll be sure to let Meena and Sara know about your kind words,
Best wishes,
The Stourcote Team
Fantastic experience: Great team from reception to dentist everyone is very friendly and helpful.
Dear Mr Jenkins,
Thank you so much for your 5 star review, we will be sure to share your words with the wider team,
Kind Regards,
The Stourcote Team
Fantastic experience: I called to register my children as NHS patients and the receptionist who's name I think was Bailey was super helpful. An easy process and appointments are now booked
Hi Mrs Phillips,
Thank you so much for your lovely words! We will be sure to pass this on to Bailey!
- The Stourcote Team
Fantastic experience: I have been a patient of this dentist practice well over 30 years, first time I saw Maria 3 years ago told me see a dermatologist as I had a mark on my nose, although had seen a doctor about this years ago doctor told me it was nothing, I did tell Maria but did as I was told . I did have skin cancer & had 3 surgeries ... may I add not life threatening ... so I can not speak highly enough of Maria, my late husband Frank was also so grateful to Maria, for noticing this. Everyone at this practice are so helpful whether receptionists, nurses or dentists, keep up the good work & thank you
Dear Mrs Galyer,
Thank you for such a lovely review and we are glad you are well.
It is our pleasure treating you.
Kind Regards
The Stourcote Team
Fantastic experience: Great service, welcoming, friendly and professional. Convenient access in town centre.
Dear Mr Zglinski,
Thank you so much for your 5 star review and kind words, I'll be sure to share them with the wider team,
Best wishes,
The Stourcote Team
Fantastic experience: Bailey and Maisie were so welcoming when I came into the practice for my appointment today! And Gurinder and Asia were so lovely and helpful during my appointment! Cant thank the Stourcote team enough!
Hi Macey,
Thank you so much for your 5* review and for your lovely feedback for the team, we'll be sure to let them know!
Best wishes,
The Stourcote Team
Fantastic experience: My 3 year olds first time visiting the dentist and I can’t rate or thank the practice enough! Gurinder and Asia made both me and my son feel at ease as I was nervous too! But the patience of them was amazing, and managed to get my son to show his teeth which shocked me as I thought he might put up a fight but he felt content and safe enough with both staff. Very welcoming, and friendly across the board.
Hi Amber,
Thank you so much for your feedback, we'll be sure to share your kind words with Gurinder and Asia, and we look forward to welcoming you back soon!
Best wishes,
The Stourcote Team
Positive experience: Excellent treatment by Dentist, but the Hygienist was a little too over exuberant with cleaning my teeth using a lot of toothpaste to polish - took me a while to rinse it all out. I did comment but there was no response.
Dear Mrs Rudge,
Thank you for your feedback! We're thrilled to hear that you had an excellent experience with your dentist. We apologise for the discomfort you experienced during the cleaning. We truly appreciate your comments and we will be sure to pass this along to our hygienist team for future visits. Your comfort is important to us, and we always want to ensure you have a great experience with us.
Thank you for bringing this to our attention, and we look forward to seeing you again,
Kind regards,
The Stourcote Team
Fantastic experience: Fantastic treatment from all the staff. Very helpful and kind. Gurinder was very kind and considerate as my mother was very nervous and he put her at ease. Highly recommend this practice as they go above and beyond the remit of dental practice!
Hi Ms Parr,
Thank you so much for your lovely feedback and 5 star review! We will be sure to pass your kind words on to Gurinder and the team!
- The Stourcote Team
Fantastic experience: Great service for my sons needs
Hi Mrs Ball,
Thank you so much for your kind feedback and 5 star review, we will be sure to pass this on to the team! - The Stourcote Team
Fantastic experience: Excellent treatment and friendly service.
Hi Karen,
Thank you so much for your 5 star review and your feedback, we'll be sure to share your kind words with the team! - The Stourcote Team
Fantastic experience: The orthodontist and her assistant are so lovely. Always kind, and patient, and explain everything. Definitely recommend.
Hi Nikki,
Thank you so much for your lovely review. We will be sure to pass your feedback onto Veronica, Emily and the team, and we look forward to seeing you again soon! - The Stourcote Team
Fantastic experience: Friendly and professional
Hi Mr Jones-Newey,
Thank you so much for your feedback, We'll be sure to pass your feedback onto the team and we look forward to your visit again soon. - The Stourcote Team
Fantastic experience: Highly recommend Sanjeev, and more recently Meena who is so skilled, calming and a joy to talk to. Thanks to skilled assistants too, very professional.
Hi Mrs Edwards,
Thank you so much for your lovely review. We will be sure to pass your feedback onto Sanjeev, Meenakshi and the team. - The Stourcote Team
Fantastic experience: Thank you so much. You both made my daughter feel very calm and comfortable.
Hi Ben, thank you so much for your lovely review, we'll be sure to let Veronica and Emily know your kind words - The Stourcote Team
Fantastic experience: I have been a patient at Stourcote Dental Practice for 50 years. My dentist is Anit Hayre. Without doubt Anit is the most caring, thorough and professional dentist I have met. Would strongly recommend. Thank you
Thank you very much for your feedback David, its a pleasure to have you at our practice and to have you as a long standing patient with us, we'll be sure to let Anit know your kind words - The Stourcote Team
Fantastic experience: Veronica and Emily were great with Luca fitting his brace very professional and caring with children and parents 5 stars xxxxx would throughly recommend
Hi Mia,
Thank you for your lovely feedback, we will be sure to let Veronica and Emily know about your kind words and look forward to seeing you both in the future!
Positive experience: Fabulous Orthadontics Veronica & Emily are!!! They both need to be recognised. If it wasn't for their guidance & advice my daughter was giving up after no end of cancelled appointments, locum orthadontics, no continuity!! I can't praise these two up enough. My daughter is now happy with the ongoing treatment. Keep up the good work, ladies.
Hi Melanie,
Thank you for your feedback, we appreciate hearing from you. We're glad to hear that your daughter is happy with the ongoing treatment currently being received from Veronica and Emily, we will pass on your kind words to both of them!
Negative experience: Disappointed with the service now that the previous staff and dentists have retired. Dentist I saw seemed thorough however condescending. Oral health seems to be no different but fees have gone up 25% putting the bill for 2 checkups to £500 a year. Have made a written complaint but no response after a week. Maybe leaving the review as requested by a message from the practice will have some effect?
Negative experience: After turning up on time for a 9.00am appointment, my wife and I were left waiting until 9.30am with no explanation as to why we weren't being seen, eventually we were seen at 9.30am and we got out at 10.10am ,it was a good job we were parked in the car park rather than lower high street,then when I came to leave the car park it was blocked and the nice receptionist had to get a rep to move their car, not a good start to my day, since I have been coming to the practice since I was in school and I have now been retired eight years
Dear Mr Frazer
Thank you for your feedback on the Google review. I appreciate your comments and would like to clarify a few things. I apologise for the delay in your appointment. The hygienist you saw today was a locum, as our regular hygienist was unavailable. She was familiarizing herself with your clinical notes for patients' safety, which contributed to the delay.
I just wanted to let you know about the parking situation. I am sorry to hear you were blocked in. Our car park is intended primarily for staff and patients with long appointments who have made prior arrangements. We will review our procedures to ensure this does not happen again .
We strive to provide the best service possible, and your feedback is valuable in helping us improve.
Once again, I apologise for the inconvenience you experienced today, and hopefully, next time, we will look forward to the five stars you have given before
Kind Regards
Stourcote Dental Practice
Negative experience: I’ve been receiving treatment for over 2 years and in this time I have had 5 orthodontists. This has really interrupted my treatment as each new orthodontist has had their own opinions on my care. All of these orthodontists have implemented their own ways of giving me this care which has prolonged my treatment and even caused it to reverse. I’m sure that the orthodontists aren’t the problem though it was the frequent hand overs and breaks in treatment which has affected my treatment. And there being no access to treatments for breakages of my braces while in between appointments.
Fantastic experience: All staff are very friendly and informative. Always a good experience when visiting, no complaints
Thank you for your kind words and five star review.
Positive experience: I Enjoyed the experience there even though it is a dentist and I usually despise going to dentists. The only bad thing about this dentist is that usually the numbing process doesn’t usually work and makes some fillings and teeth removals still very painful. Overall an amazing place to go to in order to keep good care of your teeth and have feedback of what to do and not do.
Good Evening Mr Grigg Thank you for taking the time to leave the practice a review . We try our best and strive towards the best clinical standards and best practice . We are pleased you had a great visit and hope next time you"ll give us 5 stars .
Negative experience: Booked a appointment the girls were very nice on reception..I needed an emergency appointment due to my mouth swelling and eyes .my dentist personal reason is closed so I thought visited my local dentist . they gave me a call back come down straight away we will have a look .so off I went friendly girls took money upfront .filled in my form went straight up to see the lady dentist .straight away from her attitude I Knew I made a mistake coming here quickly checked me gave me my prescription see you latera .baring in my Mind I have two broken tooth upper right and lower left bottom so I can't eat at all.I was trying to tell her but she wasn't interested in any of my teeth or what I was trying to say to her . only my swelling .I was will to pay what ever to check me properly so I have peace of my Mind .the reality is £81 pound I got charge for 10/15 min max .they are only interested in your money not your dental health or patient care ..money isn't the issue it's the principle and there was no body in the surgery it was empty ..please stay away from this place .very bad experience
We are truly sorry to learn about the challenges you faced during your recent visit to our practice. Your feedback is invaluable to us as we continuously strive to enhance our services and ensure that every patient receives the care and attention they deserve.
During emergency appointments, our primary focus is to address immediate concerns such as swelling to alleviate any discomfort or potential risks to your health. However, we understand that feeling dissatisfied with the level of care provided can be disheartening, especially when it comes to financial matters.
It deeply saddens us to hear that your experience fell short of your expectations. Please know that providing high-quality dental care is our utmost priority, and we are committed to ensuring that each patient feels heard, valued, and properly cared for throughout their journey with us.
We wholeheartedly encourage you to reach out to our practice directly to discuss your concerns further. Your insights are crucial in helping us pinpoint areas for improvement and reaffirming our dedication to delivering exceptional patient care.
Fantastic experience: Very good lady denist extracted tooth very quickly even gave me extra numbing gel before the injection total pain free also denist assistant very pleasant also receptions pleasant recomend
Fantastic experience: They have done wonderful work. Dr Sanjeev Ramrakha was gentle and explained thoroughly what was to be done. I have been well pleased with all that Stourcote Dental have done for me, and highly recommend them.
Fantastic experience: Hannah and Polly on reception were absolutely lovely and full of smiles, it was a pleasure interacting with them. As always I cannot fault the dentist and hygienist for their excellent work!
Fantastic experience: Great welcome as usual from both reception, hygienist and nurse. A check up, thorough rescale, clean and polish. Left knowing my teeth are in great hands (figuratively speaking)
Thank you so much for your 5 Star Review! We appreciate the kind words and hope to continue the good work with you. Kind Regards, The Stourcote Team.
Fantastic experience: I recently visited Stourcote Dental Practice, and I must say, it was an absolutely amazing experience. From the moment I walked in, the warm and friendly atmosphere put me at ease. The staff were incredibly professional and attentive, ensuring that all my concerns were addressed. The dental practitioners at Stourcote are truly exceptional. They displayed an impressive level of expertise and skill, providing me with comprehensive and personalised care. They took the time to explain each step of the procedure, ensuring that I felt comfortable throughout. The attention to detail and precision they exhibited was truly remarkable. The practice itself is clean, modern, and well-equipped, creating a comfortable environment for patients. The waiting area is cozy and inviting, and the overall ambiance is calming, making dental visits less daunting. Moreover, the administrative staff were efficient and organised. The director was also very professional. They helped me with scheduling appointments, answering my questions, and handling paperwork promptly. It was evident that they prioritise excellent customer service and go above and beyond to ensure patient satisfaction. I highly recommend Stourcote Dental Practice to anyone in search of outstanding dental care. Their professionalism, expertise, and friendly demeanor make them truly exceptional. Thank you, Stourcote Dental Practice, for providing such a fantastic dental experience!
Thank you for your kind review Neil!
Fantastic experience: Friendly receptionists lovely waiting room. Hygienist really nice gave useful advice. Parking at rear sometimes struggle fo space.
Thank you for your kind review Susan!
Fantastic experience: Experience a good practice always a friendly welcome in my view
thankyou for your 5 star review
Negative experience: Poor service and very disorganised The dentist saw me 25 minutes after my appointment time. Not ideal since I had to take time off work. My appointment was meant to be 40min which I was told included my first consultation and a hygiene cleaning (I specifically asked for a cleaning to be booked as I wanted to get it sorted out on the same visit). The dentists consultation which included some xrays and an inspection of my teeth took 30min. The dentist then told me she didn't have time to do the cleaning after my consultation and that id have to then book a time on a different date. I was surprised since I specifically asked for time to be booked for both! Receptionist lied and says she told me it was possible they would run out of time which was not ever told to me prior to me making the appointment. All I was told when I initially booked was that my appointment would include a consultation and then a cleaning by the dentist just as I requested. So basically I received half the service I booked and wasted half my time. The Receptionists asked u fill in the same forms online and also on paper ( what is the point?). It maybe your practice policy but its a waste of the patients time. I have also struggled getting in contact with the practice via phone calls yet there are usually 3 receptionists sat at the front desk. There is a big disconnect between what the Receptionist books you in for versus what the dentist then provides. This is the most unprofessional dental practice I've been to. It was my first and last visit to them....save your money and time...go to a better dental practice!
Thank you for your review. We are sorry to hear that you have had a negative experience. Due to unforeseen circumstances, there may be delays to patients' appointments, and we apologise for this in your situation. We welcome patient feedback, enabling us to review our processes and procedures and the way we communicate, we will take your comments on board going forwards.
Negative experience: Poor experience to say the least. Waited 30 to 40 mins past the agreed appointment time and ended up leaving and not having the appointment due to this delay and time lost from work. Also I had a cleaning scheduled after the initial examination but was then told that cleaning is apparently optional and is based only if there was time after the examination. This was not indicated when the appointment was made and the receptionist was more interested in sale of a dental plan even before I had an intial examination. Clearly there is lack of professionalism, communication and accountability between the dentist and the reception staff. Finally there was duplication of filling in of medical history forms before and during the appointment as apparently is practice policy to fill in the medical history online forms and then paper forms which are exactly the same. This is very inefficient. I Would not recommend this dental practice.
Thank you for your review. We are sorry to hear that you have had a negative experience. Due to unforeseen circumstances, there may be delays to patients' appointments, and we apologise for this in your situation. We welcome patient feedback, enabling us to review our processes and procedures and the way we communicate, we will take your comments on board going forwards.
Fantastic experience: Excellent service as always. Staff are polite and considerate, could not better them.
Thank you for your review
Fantastic experience: I had a short post implant appointment with Sanjiv, the receptionists Appi, Toni and Georgia were friendly and efficient.
Thanks Chris for your 5 stars and great comments - Best Wishes - Georgia
Fantastic experience: Attended my daughter’s dental appointment today, Lovely staff, very informative and was given great advice, which was very much appreciated.
Thanks for the 5 Stars and lovely comments we are pleased to have been able to help. All the best Georgia
Fantastic experience: Friendly helpful staff. Happy atmosphere & stress free treatment .highly recommend
Thank you for your kind words and 5 star review. It was a pleasure treating you.
Fantastic experience: Prompt attention at reception. Superb with the dentist, even had a filling at the same time as my checkup so no return visit required.
Thank you for your kind words and five star review
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