1Smile Dental Clinic
Information about 1Smile Dental Clinic
Opening hours
- sunday: (closed)
- monday: 8:30-19:30
- tuesday: 8:30-19:30
- wednesday: 8:30-17h
- thursday: 8:30-17h
- friday: 8:30-17h
- saturday: (closed)
1Smile Dental Clinic is uniquely located in the City Centre of Glasgow, 30 seconds walk from Glasgow Central station.
Aside from offering all normal aspects of conventional general and cosmetic Dentistry.
we also take referrals from many other dental practices for specialist services such as dental implants, orthodontic (braces) work, dental sedation and CT scans
You can now visit 1Smile Dentist in Glasgow for any Cosmetic Dentistry treatment ranging from simple tooth coloured fillings to a complete smile makeover.
If you are looking to register with a dentist in Glasgow you can book an appointment by calling our Practice Phone number or Filling out a contact form on our website.
We look forward to caring for your smile!
Our comment from Top Dentistas about 1Smile Dental Clinic:
1Smile Dental Clinic is a highly regarded dental practice located in Glasgow, United Kingdom. The clinic is known for its friendly staff and exceptional customer service, where patients consistently feel welcomed and cared for. Many clients have shared their positive experiences, highlighting the professionalism and expertise of the dentists, especially Dr. Ryan Shum and Dr. Dean.
Some of the key aspects that patients appreciate about 1Smile include:
- The ability to accommodate emergency appointments swiftly, ensuring timely care even for those visiting from abroad.
- Thorough explanations of treatment options and a clear communication style that puts patients at ease.
- A welcoming and clean environment that contributes to a pleasant dental experience.
- High-quality dental treatments that yield excellent results, making patients feel confident about their smiles.
- A supportive approach where the staff genuinely cares about patient comfort and satisfaction.
- The flexibility of scheduling appointments and a solid patient care plan that includes regular check-ups and hygiene appointments.
Despite some isolated concerns from a few patients regarding appointment scheduling, the overwhelming majority of reviews emphasize the quality of care and the dedication of the staff at 1Smile Dental Clinic. Overall, this dental clinic comes highly recommended for anyone seeking comprehensive dental services in a friendly atmosphere.
Services and Treatments
1Smile Dental Clinic: Reviews
Fantastic experience: Excellent dentist, Dean was brilliant, saw me quickly and helped with toothache. The staff are also very friendly and accommodating.
Thank you for taking the time to leave us a nice review Jamie.
I will pass this feedback onto the team.
have a great week !
1 Smile
Negative experience: This clinic just want to squeeze all the money they can from you, they force you to take unnecessary appointments with hygienist multiple times, they never agree to do treatment for NHS patients even tho they have to by law. They lie to your face that this trans that treatment is not covered by NHS and offer you the most ridiculous options like temporary crowns for £7000 followed by permanent crowns for £20000, Absolutely ridiculous! My husband had a crown for the front tooth and they didn’t even match the colour or shape to his teeth! Avoid!
At 1 Smile, all treatment plans are clinically justified and tailored to patient needs.
Dentistry is a partnership — a healthy mouth requires patient commitment and regular attendance. Problems built up over many years cannot be instantly fixed; we can only work with the clinical conditions presented and don't possess a magic wand.
To be clear dental implants are not freely available on the NHS.
Lastly we have had no recent complaints regarding dissatisfaction of a crown from any patient and would encourage your husband to get in touch with us if this is really the case.
Ryan
Fantastic experience: I am from the US and was on holiday in the UK when I started having a problem with one of my fillings. I called multiple dental practices in Glasgow to try to find someone who would take in a patient (who was obviously not already in their system) for an emergency appointment. 1Smile was extremely helpful and got me in for an appointment within a few hours of calling. Dr. Ryan Shum quickly found the source of my pain (a cracked filling and signs of decay), and advised a root canal treatment. Seeing as how I was only in Glasgow for another couple hours, he very graciously and clearly explained all of my options and helped me choose a route that would quickly solve the pain problem and get me through the rest of my holiday until I could return to the US. The treatment itself was great--Dr. Shum was sure to check in with me often during process to make sure I was doing okay. The treatment was also very successful (no more pain the rest of my trip!). Since my appointment, Dr. Shum and the office have been very good to communicate with as I have needed to get my x-rays and treatment summary letter sent to my new dentist in the US. The office called the following day just to check on how I was doing, and Dr. Shum has written to me personally to follow up and offered his assistance and advice even though I am back in the US now. I'm extremely grateful for the entire 1Smile Dental Clinic and Dr. Shum. Their professionalism, expertise, communication, and overall kindness is excellent. If I lived in Scotland, I would absolutely be returning to the clinic, and I highly recommend 1Smile to everyone else!
Thank you for leaving us such a detailed and kind review. Wishing you all the best and hope you had a great time otherwise on your trip here!
1 Smile
Fantastic experience: Spider man saved me in the alleyway next to the shop
glad we could be there to see the magic happen
Fantastic experience: I would say I love it, but who LOVES going to the dentist?! All staff are friendly though, the dentists explain stuff thoroughly and always give you the option to ask any questions. Reception staff all very pleasant. No issues! Would recommend.
Thank you Lainie for taking the time to leave us a lovely review. :-)
We try our best, we know it's never great fun coming!!
Have a fab weekend
1 Smile
Fantastic experience: Fantastic, would highly recommend Ryan and his team. High standard of service and genuine care.
Thank you for taking the time to leave us a nice review!
:)
Fantastic experience: Have been with 1smile for over 10 years and find the staff are really helpful and professional. I've had various treatments done, including fillings & composite bonding and have found all work to be carried out to a high standard and good value for money. They offer dental plans that can allow you to have several hygiene appointments and regular check ups, in order to maintain your oral health. Reception staff are excellent and I've never had any issues trying to get an appointment - even been slotted in same-day for dental emergency. Would highly recommend 1smile. Wonderful work from all staff!!
thank you for taking the time to leave a nice review Louise.
Have a lovely week and we will see you again soon!
Fantastic experience: They offered a fast and Professional service, at a reasonable price. We will now be using this Company as our Family Dentist. We have to travel one hour to get to Glasgow, but the attention and explanation works far exceeds our expectations. kind Regards David and Son
Thank you David for taking the time to leave us a lovely review. We look forward to seeing you both again soon!
1 Smile
Fantastic experience: Absolutely delighted with my treatment. The procedure was straight forward and pain free. The service was fantastic too .
Fantastic experience: Lovely friendly staff. Could not fault their service and the work done was perfect
Thank you for taking the time to leave the team a nice review.
Have a lovely week and enjoy the sun!
Fantastic experience: I had my composite bonding done by Dr Ryan Shum , he made me feel so comfortable throughout the full process and listened to exactly what I was looking for - I am delighted with the results of my bonding ,and could not recommend Ryan more !
Fantastic experience: Lovely staff, very friendly and helpful. Highly recommend
Thank you for the kind review Ellie!
Fantastic experience: Friendly, professional service that I cannot fault. I started to suffer severe toothache whilst on a visit to Glasgow. Found 1 Smile on-line and booked an emergency appointment. I found the dentist, Ryan, was very professional whilst being completely approachable. After an initial examination and x-rays he clearly explained the options I had and their pros and cons. On starting work he found it a little more complicated than he expected, took some additional photographs, explained them to me and what that meant in terms of this initial treatment (which actually reduced what I would be paying there and then) and further treatment options to discuss with my normal dentist. If I lived a little closer then I would be signing up for them to be my regular dental practice.
Thank you for taking the time to leave this glowing review and we are glad we could assist you.
Hopefully you had an otherwise nice time in Glasgow!
Many thanks!
1 Smile
Fantastic experience: I lost my front tooth and went through the process of having an implant installed. They were very clear about the options and costs. The whole experience was good, right from walking in the door on my first appointment to the moment I left with a new tooth – great manner, welcoming, calming, attentive, mannerly and professional. Thank you.
Thank you Scott, for taking the time to leave us a nice review.
Have a lovely week and we will see you again soon!
1 Smile
Fantastic experience: I couldn’t recommend this place enough! I had the best experience with Ryan and the dental nurse who were so nice to speak to. They took all my points into consideration and gave me helpful advise. I’m really happy with the results!
Thank you for taking the time to leave this lovely review Siana.
We are delighted you are happy with the results and hope to see you again soon.
1 Smile
Fantastic experience: I've been attending 1 Smile Dental for 10+ years and I can't fault them. Delighted with all my treatments and all the staff are exemplary. Particular shout out to Dean who did a very deep filling for me who fully explained everything and was very supportive throughout and am very pleased with the results. Thanks!
Thanks alot David for taking the time out of your day to leave us a nice review. It is greatly appreciated and we shall pass this along to Dean!
Have a lovely weekend.
1 Smile
Fantastic experience: Dr Ryan Shum is the best dentist you can wish for,he did really changed my life and of course my smile.The best experience ever and I don’t have enough words to describe how welcoming and friendly they are.The best experience ever!
Dana, thank you for leaving us a lovely review. This is really helpful to us and we are delighted you are happy with your results!
1 Smile
Fantastic experience: I’ve been attending 1Smile Dental Clinic for a few years now and I am delighted with all of my treatments. From braces to composite bonding, whitening, fillings or the hygienist, Ryan and the whole team are friendly, welcoming and very helpful. Appointments are almost always on time with plenty of availability and it is never an issue changing dates/times. Ryan is always clear in his communication and takes time to talk through treatment plans, etc. He is very professional and the quality and attention to detail he puts in is outstanding, truly making sure you are happy with the final results. My husband also attends and we are both delighted with the impeccable service and confident with our new smiles and continued care of our teeth. Highly recommend, thanks!
Thank you Julie for taking the time out of your day to leave us such a Wonderful google Review. It is really appreciated and we are delighted that you are happy with your new smile!
Happy new year
1 Smile
Fantastic experience: I have been really delighted with the excellent treatment and service received from 1Smile Dental Clinic. My dentist Ryan is very friendly, professional and explains everything thoroughly using the latest technology. The nurses, hygienist and reception staff are all lovely too. Thanks very much :)
Thank you Gordon for taking the time to leave us a great review and are delighted that you have had an excellent experience.
We look forward to welcoming you back again soon!
1 Smile
Fantastic experience: Great experience, nice practice, with very friendly staff! I always have a chuckle with Dr Dean and nurse Natasha, very funny and down to earth. The whole staff are always friendly and nice. Dr Dean has done a few bits of dental work over the past few years and everything was done to a high standard. Quite recently, I had a dental implant put in and all went well, I’m very happy with the results. Thanks again 1smile, another great job!
Thank you for the kind review Linda, we are delighted to hear that you feel so comfortable at the dentist!
1 Smile
Fantastic experience: I recently had a permanent transplant done and the service and treatment was first class. Like most people i would rather do anything else than step foot in any dentist but 1smile helped with my anxiety involving treatment and were very caring
Happy new year and thank you for taking the time to leave a nice Google Review Mark! See you again soon!
Fantastic experience: dental practice is up to outstanding standards, the minute I walked in the door I felt so welcome by Kirsten at reception and she made me feel completely at ease. I had an appointment with Dr Ryan Shum and nurse Natasha. Both nurse and dentist seem to have a passion for their jobs and have exceptional listening skills. They took all my concerns and goals into consideration when coming up with a treatment plan. Definitely won’t be going elsewhere after visiting one smile. Highly recommend
Thank you for taking the time to leave our practice a nice review!
Fantastic experience: Amazing dentist! Everyone made me feel so comfortable. The attention to detail the dentist, Ryan had was incredible and nurse Alicia was so kind. I would recommend to anyone who needs treatment or looking for a friendly new dentist
Fantastic experience: I have been coming to 1 Smile Dental for several years now, and I can’t recommend it highly enough. The practice is always spotless, which makes it feel welcoming and comfortable from the moment you walk in. The staff are incredibly friendly, always putting you at ease and making the whole experience pleasant. Both Ryan and Dean are excellent dentists, providing top-quality care. Ryan, in particular, has always looked after me with great attention to detail, and I would happily recommend him to all my friends and family. You’re in safe hands here!
Thank you Brandon for the excellent review. We look forward to continuing to serve and provide excellent care!
1 Smile
Fantastic experience: I had such a great experience at 1Smile dental clinic! The clinic itself is so lovely and the girls at reception were extremely helpful and very welcoming. My treatment with Ryan was perfect. Ryan is really professional and talked me through all of my options and the best way to achieve the results I was looking for. The treatment itself has given me amazing results, and has really given me confidence in an area that has always bothered me. I would recommend anyone looking for aesthetic work to go here as the treatment and care that you get is just amazing. Thank you!
thank you for the lovely review and compliments to the team. we are delighted that you are happy. Have a lovely week! 1 Smile
Fantastic experience: Over the course of a year or so I have had various treatments at 1Smile, culminating in an implant. All the staff are friendly and a special thanks to Natasha and Dean for making the experience as enjoyable, informative and as painless as was possible. No hesitation in recommending.
Thank you kindly for taking the time out of your weekend to leave us a nice Review Richard.
Have a lovely week and we will see you again soon!
1 Smile
Fantastic experience: Went into One Smile recently, service was outstanding from the reception to the dental chair. Dental Nurse Natasha was friendly and knowledgeable and Dr Dean was very kind and down to earth. All members of staff seem to have a shared passion for their jobs. Couldn't recommend more.
Thank you for the kind review. :)
1 Smile
Fantastic experience: Fantastic service .... friendly staff ..... well recomended :) 10/10 :)
Thank you for the kind review Sharon, Have a lovely week !
Fantastic experience: 1Smile has been as steady as could be, over the last 10 years, incl. through the pandemic, and the gradual collapse of the state-sponsored health care system in the United Kingdom. They have been prompt and clear in their communication, caring about the satisfaction of their clients; outstanding manners in explaining their procedures, advice, and keeping all their appointments - or notifying as soon as they could if one of them was cancelled. I would recommend anyone to work with them - your dental health will thank you for it!
Thank you for the kind Review George,
I shall pass this onto Dean and the team!
Have a great week !
1 Smile
Positive experience: A good, professional service. Well organised and efficient.
Thank you for taking the time to leave us a nice review Andy.
If you need any help before your next visit, please don't hesitate to call!
Have a lovely week !
1 Smile
Fantastic experience: Recently had some facial aesthetics done with Dr. Ryan. The team was great and felt very warm and welcoming, and Ryan put me at ease. The receptionist was also very helpful in walking me through the steps from booking to settling up. Highly recommend!
thanks for taking the time to leave us a nice review.
I shall pass this onto Dr Ryan and our reception team!
Have a great day :)
Fantastic experience: My experience with 1Smile has always been stellar. Dr. Dean Shum is incredibly patient and always happy to answer all my questions, no matter how many I have. A dentist visit can be anxiety inducing but the friendly staff and their commitment to pain management makes each appointments comfortable and stress free.
Thank you Camille for your lovely review, it is really helpful to us! I will pass this onto the team and Dr Dean - who we know loves to talk!
I'm delighted you have had positive experiences so far and we look forward to continuing to care for your dental needs.
Have a lovely weekend!
Ryan
Fantastic experience: As always, friendly, professional and caring
thank you Ulrich!
Fantastic experience: Dean and all the staff could not have been more empathetic. They treated me when my own dentist failed to respond to my request for assistance. Don't hesitate to use 1 Smile. A 5 star service delivered with much kindness.
Thank you for leaving us a nice review Brian, it is really helpful to us and we are delighted to have been able to help you out.
I shall pass your feedback onto the team!
Have a great week!
1 Smile
Fantastic experience: Very friendly staff! Always ready to help and explain. Every time I've needed a quick appointment due to tooth ache I've gotten it very quickly. Highly recommended!
Dear Jim,
Thank you for taking the time out of your day to leave us a nice review. It is incredibly helpful and we appreciate it.
Have a lovely day !
1 Smile
Fantastic experience: I have recently completed a course of treatment getting braces and composite bonding, and I am so delighted with the results. Ryan and the team are so friendly, attentive and results driven. My teeth are truly unrecognisable from when I first started treatment, and I couldn't be happier. I couldn't recommend them more.
thank you for taking the time to leave us a lovely review Emma. It was a pleasure to help you achieve your dream smile and we hope to see you again soon!
1 Smile
Negative experience: Worst experience I could ever have. I have been booked in for an appointment AS AN NHS PATIENT however after one month of suffering from toothache, when arriving at my appointment, I am suddenly a PRIVATE PATIENT. It is important to mention that have been signed up as an NHS PATIENT in this exact clinic since 4 years ago. However today I was very surprised by the rude behaviour of the staff saying that I have never been signed up as an NHS patient before and there is no records of me on their system!!
Dear Erfan,
Thank you for taking the time to leave a google review.
The reception team simply informed you that they had to check the database to ensure that you were still actively registered as a patient.
As a clinic we have been de-registering those patients that we have tried to contact for recall appointments who do not return or respond.
As you stated you attended once - over four years ago.
You have been sent multiple reminder emails over the years to return for routine general care and have not responded or attended to any of those.
I would like to add that dentistry and your dental care is a two way relationship between dentist and patient and we have tried to reach out.
At no point did we inform you that you were not a registered patient, you were informed that we would need to check the database and then call you promptly to rebook your appointment.
You have given the reception team less than 3 working hours to check and respond to you which I find unfair.
If you have any further queries or problems feel free to reach out to me or email [email protected] and I can help you as best I can.
Ryan
Fantastic experience: I always have a positive experience when visiting the clinic. Conventially located beside Central station, they never run over schedule and I can go about my day quite easily after an appointment. It's a very modern and clean place so I immediately feel I am in good hands when I walk in. The receptionists, the dental assistant Andrea and the Dentist Ryan are an amazing team and I trust them all to do their job to the best of their ability every time. Their monthly plan is affordable and worth paying for if you want to improve you dental health!
Thank you for taking time to leave us a lovely review Meghan.
I will pass this onto the team as well!
Have a lovely week!
Fantastic experience: I recently had composite bonding done at 1Smile Dental Clinic, and I couldn't be happier with the results. Dr Ryan Shum and the staff were incredibly friendly, knowledgeable, and patient, addressing all my questions and concerns with care. Nothing seemed too much trouble for them. Moreover, the receptionist was exceptionally helpful and welcoming, adding to the overall positive experience. Highly recommend this practice for their professionalism and excellent service!
Hi Marta,
Thank you so much for taking the time to leave us a nice review.
I shall pass this message onto the team as well.
We are delighted to have been able to give you the smile you wanted and look forward to caring for your smile in the years to come!
Have a lovely weekend
1 Smile Dental Clinic
Positive experience: Very friendly. Expert treatment and advice. Would easily recommend.
Thank you for taking the time to leave us a nice review Alistair.
Have a nice week!
1 Smile
Fantastic experience: Hi I had my bottom teeth bonded to match my top teeth Ryan did a fantastic job he also replaced my old fisher sealant to help with my bite and did 8 surface fillings no pain no numbing or anesthesia and the colour match to my natural teeth for the fillings was perfect. I am so glad. Also they have a practice plan too. Which gives you 2 free hygienist appointment a year plus 10 per cent off all treatments. I was given a complimentary 1 month free credit plus free air flow polish for my next appointment with the hygienist.
Thank you Sobia for leaving us a lovely review.
It is a very much appreciated and helps us out alot!
Have a lovely day
1 Smile
Fantastic experience: I recently had an appointment at 1 Smile Dental Clinic and had the pleasure of being treated by the amazing hygienist, Rachel. Her professionalism, kindness, and expertise is to be admired. The entire staff, from the welcoming receptionists to the attentive dental assistants, contributed to making my visit exceptional. I've been a long-time patient at this clinic, and I consistently have great experiences here. The team at 1 Smile Dental Clinic goes above and beyond to provide top-notch care in a warm and comfortable environment. I highly recommend this clinic to anyone in need of outstanding dental services. Thank you, Rachel, and the entire team for your exceptional dedication and commitment!
Thank you for the lovely review, it is extremely valuable and helpful to us!
I will be sure to pass your feedback onto her and the team.
Have a lovely day!
Fantastic experience: I have been visiting 1 smile regularly for the last 7 months as I have had Invisalign followed by whitening and composite bonding on two teeth. I am absolutely delighted with the results!! Ryan (the dentist) has been amazing every step of the way. I was keen to have my teeth straightened and whitened in time for my wedding and I had left it quite late to start the process, but thanks to Ryan everything was timed to perfection. At every check up he explained to me everything that was happening with my teeth and how things were tracking, giving me advice on when to change aligners so that it would be finished in time for the wedding but also whilst not compromising the results. He is so professional and really put me at ease with the whole process. I can now smile with confidence on my wedding day and thereafter) and cannot thank him enough!! All of the team at 1smile are so friendly and helpful, the receptionists always manage to get me an appointment that suits me. have also been seen by the hygienist Shaunie who is very thorough and so helpful. I would not go anywhere else!
Thank you for leaving such a lovely Review Anne.
It was a pleasure to help you on your journey!
I'm so happy we have managed to meet all of your expectations and hope you have the best wedding day!
Ryan
Fantastic experience: I saw Ryan for a checkup recently and had a great experience. I was curious about options for invisalign to make my teeth straighter, Ryan was able to give me detailed information on the treatment process and each step. I felt really comfortable and all my questions were answered. I can’t wait to start my treatment with 1Smile and all the lovely staff.
Fantastic experience: Recently i came for a consult with Dr Dean about implant treatment and he walked me through every step of the treatment and really took his time and care to ensure that i understood exactly what was going to happen. Thank you again Dean and 1Smile staff.
Fantastic experience: Would recommend to anyone looking for a dentist in Glasgow! Great service and the staff are very helpful and approachable. I felt comfortable during my treatment as the team are so friendly and professional! ☺️
Thank you for taking the time to leave us a nice review Taylor, Have a nice week!
Ryan
Negative experience: Avoid like the plague. Since this business changed hands, I have been to the dentist more in the past year than in the past 5 combined for nothing but constant problems from previous appointments. When I needed an emergency appointment, I was told the only one available was in a weeks time. This is the first time I've ever left a bad review for anywhere, but I was so gobsmacked at the abysmal service from both clinical and non-clinical staff.
Dear RL
Thank you for taking the time to respond to my email.
I respect your right to leave a review to voice your concerns and trust that I spoken to our team regarding Triaging appointments, to hopefully avoid similar instances of this happening again.
All the best
Ryan
All the best.
Ryan
Fantastic experience: Got helped out with specific tooth pain. Had an extensive consultation at the first appointment including all sorts of screening & x-ray. Ryan took his time to show me the images & took me through his thought process of where the pain stems from. Got a follow-up treatment recommended which I was happy with as well. Only thing good to know is that they ask for the consultation fee upfront which I was a bit sceptical of at first but also understand that it is necessary. I recommend this dentist!
Dear Lena,
Thank you for taking the time to leave us a nice review.
We are delighted that you got on well at our practice and hope to see you again in future.
Have a lovely new year!
Warm wishes
1 Smile
Fantastic experience: I came to this dentist after a few years nervous of the dentist, the receptionist was lovely, I seen dean he was on time for my appointment which was good as I had some things to do in city centre. Perfect location. he was very understanding and put me at ease about the treatment that was needed for me. I also seen Shawny the hygienist she discussed things to do to help maintain my teeth which was very helpful. Wouldn’t go anywhere else. I recommend this dentist! It Very pleasant experience.
Negative experience: Absolutely terrible service. Rude and condescending. I'm not a fan of the dentist, so had been worrying about my checkup. Arrived and they had messed up my appointment, but acted like it was my mistake. The lady at the desk was horrible and unhelpful. No wonder there are so many other complaints. I've edited the review after your response, as there's no other way to reply. The facts of the matter are that I phoned and made an appointment, arrived for the appointment and was told that I wasn't on your system. I've got the phone records to prove it. A glance at your other reviews suggest that this isn't an isolated incident. However, the staff at the reception offered no apology, said that "I'm not sure you're even registered" which your colleague had confirmed to me I was over the phone when I booked. As for "storming off" what actually happened was that I left and said I planned to register with another service, after it was suggested to me that it was my mistake and that they could offer me an appointment in February. Their lack of compassion in dealing with their mistake and your lack of class in replying to my review indicate to me that I've made the correct decision in registering with another practice. Where incidentally, I've been offered an appointment much sooner, and who have much more favourable online reviews. Shop around folks, and don't accept incompetence, rudeness, and now lies.
Dear Scott,
I can see that you last attended in 2017 and you also cancelled an appointment on short notice in 2018 nearly five years ago.
Those are the only recent recorded appointments on your file.
I can assure you,that if you had a confirmed appointment in the diary. You would have received text reminders and a courtesy call prior to your visit.
We cannot simply fit patients in, on the day when they attend - without an appointment, as we have a full book of patients to see.
You kindly report that the reception team were horrible and unhelpful.
I find that comment rather disingenuous - as the team simply follow protocol and try to figure out if you had an appointment. They offered to rebook you for another day to which you stormed off and declared that you would not be back.
I’m not entirely sure what you expect the reception team to do given that you attended without a booked appointment but I hope you find the service and care you are looking for wherever you go.
Thank you for taking the time to leave this feedback here and on Facebook, I shall endeavour to post this response on that platform for you as well :)
Have a nice weekend
1 Smile
Fantastic experience: Excellent all round service; great dental treatment and customer service.
Thank you for taking the time out of your day to leave us a nice review Iain, have a nice weekend
1 Smile
Fantastic experience: First class dental clinic, especially the technicians.The treatment I required was exceptionally explained in detail and given the opportunity to ask any questions and put my mind totally at ease.
Thank your for the kind review Norman,
I shall pass this onto Dean!
Have a nice weekend
1 Smile
Fantastic experience: Great service, always talk through the process required for dental treatments. Offered NHS and private options and never feel forced into a decision
Thank you for taking the time to leave a nice review Ewan.
We hope you have a nice week and see you again soon!
1 Smile
Fantastic experience: Would recommend to anyone looking for a dentist in Glasgow- above and beyond care and the most helpful team!
Thank you for the kind review molly.
Have a lovely day!
1 Smile
Fantastic experience: I have to say that the services provided by 1smile dental clinic is more than I could imagine. From the warm welcome by Kitty the receptionist, who's been very helpful trough all the process of registering, booking appointments, and an outstanding quality service and professionalism offered by all the doctors and assistants I been examinated and treated by.. And honestly I didn't even research prices as I am happy with them because the service also can't be matched and feel at ease once im there. Thanks again and see you soon 1 Smile dental team.
Thank you for taking the time out of your day to leave us a nice review!
Enjoy the lovely weather and we will see you soon!
1 Smile :)
Fantastic experience: Saw Dean recently to repair a broken tooth, having had previous and highly satisfactory dealings with him. He is always positive and carefully, after meticulous examination, explains all of the treatment options. Execution of the treatment plan - over two appointments - was very professional and I am very satisfied.
thank you matin for taking the time to leave us a nice review. We really appreciate it!
1 Smile
Negative experience: I thought the dentist was good but the receptionists leave a lot to be desired, I have been waiting for a scale and polish since February and have been fobbed off with so many excuses why my appointment was cancelled even when I attended on the day and was told they had called and emailed me which they hadn’t. For that reason I would go back or recommend.
Good Evening Lee,
Thank you for taking the time to leave a review.
I would like to say that I completely understand your frustrations and would like to concede that we have had some short comings with our dental therapist.
This had resulted in us having to cancel and move your appointments.
Our treatment coordinator will reach out to see if we can help in any other way, however I completely understand your decision and wish you all the best if you have moved onto another dental practice.
Ryan
Fantastic experience: My journey with 1SMILE began with Rosie, over WhatsApp, guiding and advising me on the direction to go - from the initial conversations, leading up to my appointments, to the follow up, any enquiries etc - Rosie is the one to go to! It put me at ease so much, and boosted my confidence with 1SMILE, knowing I was in good hands. Dr Ryan and the team are nothing less than fantastic. They go beyond their first class treatment and medical advice, their customer service is second to none. Any nerves or worries that you have are immediately reassured, and I appreciate the additional time that Dr Ryan takes to better my understanding on my dental needs/journey. Last week’s appointment was with Dr Ryan and Chelsea, it picked up right where we left off, from a couple of months before; it was overall such a smooth experience - very professional. I was very insecure going in at first, but now I cannot imagine going anywhere else. Because of 1SMILE, I am so excited about gaining more confidence that I had lost, especially with my self image. More importantly, I am so grateful for the awareness gained with the importance of oral hygiene and looking after myself. Thank you, 1SMILE! Emi
Thank you for the glowing review Emi.
We are delighted that you are having a positive and comfortable experience.
It makes us proud as a team to hear that all the things that we try to do behind the scenes for our patients is noticed and putting you at ease.
I will pass this review onto our team!
We will see you again soon to put the finish touches onto your smile to give you your confidence back!
Best wishes
1 Smile
Fantastic experience: Met Dr Ryan Shum the other day as I had a fractured bonded retainer. He was very professional. All staff were lovely. Would highly recommend.
Thank you very much for taking the time to leave us a nice review Izabela.
Have a lovely weekend!
1 Smile
Fantastic experience: Had my composite bonding done by Ryan and I couldn’t be happier, explained everything so well and they look exactly how I wanted them, still so natural looking, highly recommend
Thank you for the lovely review Macy! Enjoy Ibiza with your new teeth :)
Fantastic experience: I recently started seeing Dr Ryan at 1smile after a dental emergency . I was seen straight away after my own dentist was unable to make an appointment. The staff are all very friendly and always make you feel very comfortable. Dr Ryan is very thorough and always takes the time to explain the work he's done that day. Highly recommended
Thank you for taking the time to leave us a nice review Karen.
We look forward to seeing you soon to complete your smile!
Fantastic experience: When an old filling put in at another practice broke off, they were brilliant at booking me in quickly. My dentist Ryan talked through everything on my x-rays, discussed different options and got the new filling in perfectly and I have had no issues since. The service from all the staff is always high quality, kind and professional and I would highly recommend them.
Thank you for taking the time to leave us a nice review Kirsten.
We are delighted to hear this and will pass this onto the team!
Have a lovely day!
1 Smile
Fantastic experience: Routine check up and some follow up work with Dean. Excellent service, explained everything clearly, took pictures so I could see why treatment was needed. Was very accommodating with the follow-up appointment and again showed pictures of before, during and after treatment. Very happy.
Thank you for the excellent review Andrew.
I will pass this onto Dean!
Have a lovey weekend!
1 Smile
Fantastic experience: Been a patient for years, will be a patient as long as I live nearby!
Thank you for taking the time to leave us a nice review James.
Have a lovely weekend!
Fantastic experience: Exceptional experience, went for two implants and they team did amazing. Dr Shum was very considerate during the procedure and kept making sure I was okay. Aftercare was second to none, was given clear advice on how to ensure the best outcome. Would definitely recommend
Thank you for the kind Review Numman, we are delighted to hear of your positive experience. It is the little details that make all the difference.
We shall pass your feedback onto the team and Dr Shum.
We look forward to seeing you again soon!
Fantastic experience: Great experience at 1Smile Dental Clinic first class service from all the staff would definitely recommend thank you .
Thank you for taking the time to leave us a lovely review Marie!
Positive experience: Had teeth whitening and composite bonding. The service was great from when I had my first appointment to the most recent. They listened to my concerns in regards to my teeth and turned the situation around and I’m very happy with the results!
Thank you for the kind review Jessica!
Fantastic experience: I had to have my two top wisdom team removed and the team talked me through it so well, reassuring me and putting my fears to rest. The follow up call again showed their excellent support for their patients.
Thank you for the kind review Louise.
We hope to see you back, for something more stress free in future :)
Fantastic experience: Good treatment
Thank you for the 5star review Raghuram!
Fantastic experience: Its been a very satisfactory experience, till date! The service is excellent, cost-effective, and the brilliant Dentists Dan and Ryan, are highly skilled, methodical and knowledgeable with an excellent Support Team that is thorough and reassuring! The Dentists are happy to explain in detail the dental procedure being performed, or one that is essential, to ensure a beaming, confident, and a highly contagious SMILE!
Thanks Neil!
Great review from a great patient!
Have a nice weekend and hope to see you soon but not soon!
1 Smile
Fantastic experience: My treatment was quite tricky and took a few visits. The team were always calm and friendly - which made it a much better experience for me.
Thank you for taking the time to leave us a nice review Archie.
Have a nice weekend!
1 Smile
Negative experience: bad
Thank you for taking the time to leave us a review!
In future it would be extremely helpful if you could elaborate on what was "bad" about your experience.
I feel it is incredibly disengenious to give us a 1 star review and label us as "bad" considering the level of service provided to you as a non registered patient.
You were not a registered patient of ours, and we offered you a same day appointment as you sounded in genuine distress and pain over the phone and so my reception team made an exception to help you.
Our reception team booked you in for a 30minutes appointment.
I then spent 47minutes with you and with a translator (which you did not inform us would be required prior to booking) in diagnosing your problem.
We provided you with treatment to alleviate your pain on the day and also stated the future fees for treatment on a written treatment plan.
I find it hard to see where my team or I could have assisted you any better, than the exemplary level of service we provided to you.
Along with the patience to find and call a translator for you on the spot.
In any case, I hope you are feeling better and perhaps in future if there is a problem or costs are prohibitive you could communicate this with us rather than leaving a damaging review which you know would impact our reputation.
Have a lovely day
Ryan Shum
Fantastic experience: Top dentist saved the day n my tooth thanks ryan and chelsea and all at front desk thank you guys cheers
You’re welcome Phil.
Thank you for taking the time to leave us a nice review!
1 Smile
Fantastic experience: Excellent dental practice. Wonderful level of service. Great attention to detail, great correspondence and very flexible about appointments. I’m having a fair amount of work done and Ryan and Dean have been professional, kind and patient throughout. Would recommend to anyone for a regular dental service all the way through to alignment and implants.
Thank you Isla for the very kind review.
Have a lovey weekend! :)
1 Smile
Fantastic experience: I got into contact with 1Smile to discuss the possibility of braces. The experience I had was great - Rosie was very welcoming and had lots of time for me and my endless questions. Dr Shum was lovely and gave lots of details helping me to understand my teeth better than I had before. Both we very patient with me. I'll definitely be using again in future when I'm able to budget treatments :)
Hi Annice, this is such a lovely surprise, thank you for the kind review.
We always endeavour to provide a full and comprehensive consultation - providing you with all the options to empower you to make informed decisions.
For what is a Very important and personal decision/treatment in your life.
We look forward to welcoming you into the practice once again when you are ready!
Have a lovely summer!
Best wishes
1 Smile
Fantastic experience: This is a brilliant dentist! I am staying in East Kilbride but none of the local dentists would see me for an emergency appointment, even though I was in pain. 1Smile found an appointment for Monday (I phoned Friday). The dentist had the very latest equipment in X Rays and sight magnifiers so he was able to see straight away what was wrong, and he did the operation very smoothly and efficiently. The dentist is very near Central Station so easy to find. They have been a lifeline as otherwise I would have spent the rest of my week in Scotland in pain and not being able to eat.
You’re more than welcome.
We hope you enjoy the rest of your stay in Scotland with the wonderful weather!
Fantastic experience: As someone who is terrified of the dentist I can honestly say this is the best dental surgery to attend everyone is so nice and Dean is just fantastic at making you feel at ease before ever starting any treatments. They explain everything they are going to do and take you through it step by step they show you photos and are just amazing. I’ve had extractions fillings and a plate and and have also signed up for tooth whitening something I never thought I’d ever do. Can’t praise this place enough
We are delighted to hear you had such a positive experience Vicki.
Thank you from the
1 Smile Team
Fantastic experience: I would highly recommend 1smile Dental clinic,great Location,firstly,then as you enter the premises,your greeted with a friendly,smile,from the girls at the Desk,once you enter the studio for your appointment,Dean who done my work,is a great technician,he explains everything in detail,what's needed and Immediately puts you at ease,he's trained at the best Labs in London,the girls kitty and Chelsea are great,friendly and attentive,with Tracy at the front Desk,always chatty and smiling,Top class for all your Dental needs 10/10
Thank you Craig for the glowing review.
The team really appreciate it!
Have a lovey weekend.
1 Smile
Fantastic experience: This is the best dentist I have ever been too! Dr Shum is extremely knowledgable and passionate! He explains every detail and making sure I am aware of my options and comfortable with the treatment! The quality of work is just superb! Dr Shum is extremely talented and I cannot recommend him enough to my friends and family! Dentistry skills and as well his people skills are just at another level- I am amazed with quality and experience every single time! Entire team is super friendly and caring too!
Thank you for the kind review :)
We hope to see you again soon!
1 Smile
Fantastic experience: Great team of clinicians and nurses who go above and beyond for their patients. Great location in city centre Glasgow and very close to the train station!
Thank you Sun!
We hope to see you again soon :)
Fantastic experience: What an amazing service at 1smile dean and Chloe were great very reassuring didn’t feel nervous at any point would highly recommended. Looking forward to going back and getting more work done
thank you Shakti for the kind review!
Fantastic experience: I had my dental implant procedure done, the process took a little longer than expected however the staff and dentist were always really lovely, and supportive. And I’m happy with the end result.
Thank you Adletty for the lovely review and your patience.We are delighted that you are happy!
Fantastic experience: Love this dental clinic! Everyone is so kind and patient. I've had some procedures done recently and was so comfortable there. Highly recommend for any dental work or simple cleanings.
Thank you taking the time to leave us a 5star review Anne!
Have a lovely day!
Fantastic experience: I am grateful to Dr. Ryan and Dr. Dean, the best dentists. I am very happy with their work, they are professional. I will definitely be visiting you regularly. All team is very kind. I am happy that I found you.
Thank you for the kind review.
It was a pleasure looking after your dental needs.
Have a lovely day!
1 Smile
Fantastic experience: I have had a wonderful experience at this clinic under the care of Dr Ryan Shum and Chelsea. I have just finished my Invisalign, finished it of with some bonding, and I am delighted. My teeth needed a lot of work and Ryan has guided me through every step of the way. His kind, friendly and approachable manner has been a great change from previous dentists I have used. I would throughoughly recommend this clinic to everyone, my husband will be using this clinic too as he will be looking at getting some coetic treatment done soon. The clinic have always managed to get an appointment for me to come in if I have had any issues. Thank you very much guys I really appreciate it.
Thank you for the kind review Kirsten, it’s great to hear such nice feedback and more importantly that you are delighted with your new smile!
1Smile
Fantastic experience: After a long time putting off the dentist I finally went to 1Smile after the glowing review from my partner. The care and treatment I received was exemplary. Everything was explained clearly and my comfort was always a priority. The call to follow up after treatment was also reassuring that again my comfort and care was looked after.
Thank you for the lovely review Nicky. It’s always a pleasure to care for patients like yourself.
Have a nice day and we will see you again soon!
1 Smile
Fantastic experience: Excellent Staff..Caring approach,they listen and understand patients concerns...very nice
We are delighted we could help you!
Thank you for your kind review Yogesh and look forward to seeing you back soon!
1 Smile
Fantastic experience: Great service from professional friendly staff, would not hesitate to recommend treatment, which is all fully explained and carried out making you comfortable knowing you are well taken care of.
Thank you for the kind review, have a great day!
Fantastic experience: Dr.Dean and Chloe are amazing! They were both very helpful and kind when I was in the process of getting my wisdom teeth out as well as post-surgery checking up on me every two days. Everyone in the clinic is extremely caring which gave me peace of mind everytime I went.
Thank you for the kind review Isabella, we are delighted you have had a positive experience with your wisdom teeth removal!
Best wishes
The 1 Smile Team!
Fantastic experience: I had my dental treatment done yesterday by 1 Smile Dental clinic. I must say, One of best dentist in town, treated me in a very professional way with having no pain or discomfort during the procedure and after as well. Highly recommended.
Thank you for the lovely review fiza. You’re welcome back at any time should you experience any future troubles with your teeth! Have a nice day!
Positive experience: Very pleased with service provided by all staff at 1Smile. Dean explains the treatment process and checks you are comfortable while treatment ongoing. Been a customer for many years and will continue to do so. Also excellent city centre location.
Thank you for the kind review Linda, have a lovely week !
Negative experience: Never on time. Some 'unexpected' someone came and was attended first. What a joke. Been waiting for extra 30 min to be seen. And it's not the first time I'm experiencing it at this place. Staff is weird. The dentist only is nice. That's all.
Hello!
I hope you are keeping well.
I'm sorry you have experienced a negative experience at our dental practice.
You are welcome to give us a call to discuss in more detail and we welcome any feedback on our we can improve.
We have recently had an internal dialogue with staff to ensure that we communicate better with patients if and when we run late.
Whilst I cannot confirm the exact scenario you are referencing.
It is not uncommon for us to have emergency pain appointments to deal with throughout the day. As a result, this can cause the dentist to run late on occasion.
Unfortunately this can happen and as we are performing medical and dental procedures - we cannot simply treat the patient in the chair any quicker in order to see the next patient.
If there was a breakdown in communication then I can only apologise only behalf of my team for this.
However I can assure you that you would not have been placed further back in the queue or a dentists treatment list for the day.
The dentist has a patient list each day that he/she works through patient by patient.
I hope this helps to provide some clarity on your situation and experience.
Again feel free to get in touch personally if we can be of any further assistance.
Warm regards
Ryan
Fantastic experience: I visit 1Smile regularly for their excellent thorough service. I have been a customer of the practice for about 10 years and very happy with the quality of treatments that Dean, Ryan, Chloe and the rest of the team all provide. Very caring, friendly and chatty which always makes me feel at ease. Reception are very helpful and very organised. The Hygienists are very thorough. I recently had a white filling replacing a cracked amalgam one and Dean and Chloe done a fantastic job. They explain everything in detail and check you are are doing okay. Very professional service. 5/5 Stars.
Thank you for the kind review Liam, it is greatly appreciated.
Fantastic experience: Great team, very clear in their explanations and honest about what’s required. Both my wife and I have recently come to 1smile on recommendation from a friend.
Thank you for the kind review Shereif!
Fantastic experience: Sean and Chloe were really good. They tried antibiotics first to see if that would sort out my sensitivity issue. When it didn't the next procedure was fully explained and my options discussed, I was shown the x-rays and had many chances to ask questions. Although the procedure itself was awful it was done with care; they checked I was okay several times and warned me when there would be noises, vibration etc.
thank you for the kind review Ann.
We appreciate the dentist is always daunting, but I am delighted that you had a positive experience.
Take care!
Fantastic experience: Very friendly staff, provided great explanations of treatment prior to completion.
Thank you for the kind review emmet.
Fantastic experience: Would recommend 1Smile Dental Clinic lovely staff who do get work!, so glad i went with them because I'm so happy with my new teeth
Thank you nicola, we are delighted that you are happy with your teeth!
Fantastic experience: Great experience would recommend
Thank you David :)
Fantastic experience: 1st class dentists.have had a few problems expertly Done..No pain or discomfort, made at ease.All staff very polite + pleasant as well as happy to help.Definetly recommend to friends and family. 10/10.very clean environment.
Thank you for the kind review James.
Fantastic experience: The team are always helpful and approachable. Ryan has taken great care to make sure any dental troubles I had were dealt with super efficiently and expertly. Top class!
Thank you for the kind review Peter. It is a pleasure as always. :)
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