South Cliff Dental Group, Hastings

Negative experience: Booked for a Sunday 10:00am hygienist, have confirmation email, arrived and being told the appointment has been canceled?! By who?! No explanation what happened because I didn’t cancel it, and not being informed about it either. Had to book for another one, and I ask if this one for some mysterious reason going to canceled itself will I at least get notified, the receptionist says no, but it won’t. It’s just a crazy level of service have been going here for a while but this is 100% not acceptable.

Fantastic experience: 5 stars for the practitioner I saw today, Safina. Highly professional, very polite, extremely knowledgeable and genuinely caring. Safina was thorough in her investigation and explanation of my issues and how best to resolve them. She made sure she understood the context of my experience, commended me on my oral regimen and made recommendations on next steps. Genuinely the best dental visit I’ve had in years.

Fantastic experience: Came in for a sedation with my girlfriend who was absolutely terrified and everyone was lovely manager think her name is Marie was so kind enough to sit through the recovery time and reassured. Definitely recommend them

Fantastic experience: Now my new dentist since moving from London, a great dental practice! Forgot the dentists name but she was great, very professional and reassuring. Also saw the dental hygienist Mohammed and he did a great job with my teeth too very pleased. Receptionist was also very friendly on both occasions :)

Negative experience: My dentist suggested this dentist for a referral to have her tooth removed under sedation. Twice we made an appointment, twice it has been cancelled, same excuse, the dentist is going on Holiday. First appointment was July 11th then the following 1st August. Phone was off the hook when I tried to phone them up yesterday, today the receptionist was rude and heavy sighing, wouldn’t give me her name!!! Firstly surely they would know when the dentist was going on holiday, secondly I got promised that the 2nd one would not be cancelled and it was. No trust with this company.

Negative experience: Absolutely disgusting service they have left my daughter in agony with a broken tooth they have cancelled two appointments to remove the tooth been on the phone over an hour with no answer then cut off Avoid this company very very poor service

Negative experience: I am at my wits’ end with this surgery. I paid for treatment in November that has still not been completed. I have made two written complaints that have not been replied to. I have called them countless times with promises of call backs and my issue being resolved and it never happens. Completely incompetent. Here I am hoping a bad review might prompt some action, I won’t be holding my breath

Negative experience: It used to be a great practice! They now never answer the phone and are struggling to answer emails... Are they even open still??

Fantastic experience: Really would advise this dentist surgery Lydia the receptionists was really helpful and fitted me in for a consolation appointment same day I arrived to book my first appointment. Got to see the hygienist the very next day and I’m so happy with my smile now my teeth have never been whiter being a smoker they was really bad but the surgery done a really good job and couldn’t be happier with my results and the speed and care they put in is a amazing good job guys

Negative experience: My filling cost £150 and fell out after 2 months. Despite calling them numerous times across numerous days, no one has ever answered the phone or responded to my voice mails

Fantastic experience: Fantastic. Although they ran an hour behind I can't complain because they were really kind and caring when removing a tooth for me. I'm a very nervous person and they were great with me.

Negative experience: Awful awful awful dentist! The hygienist burnt my teeth, cut my lip, had me waiting 2.5 hours and took 6 minutes for a private hygienist appt, didn't do the job she was meant to. I was given very false information from the dentist too. Raised a complaint and they will not answer me. AVOID!

Negative experience: I needed 3 extractions but instead I got 1 tooth removed and the other two filled it's been so painful that it's taken so long to leave a review and now I'm getting boils where the teeth got filled I don't think I was taken seriously and was ignored I'm in so much pain I wish I never went there I will not be coming back .

Negative experience: They don't ever answer the phone when need an appointment had to call 111 many times to get other dentist appointments been trying for 3 days and no answer very disappointing

Fantastic experience: My 30 year dental phobia has been addressed. I have received the most respectful, caring and thorough treatment from both the dentist and hygienist and the front desk staff are also wonderful. Clean and organised surgery.

Fantastic experience: I am impressed with the meticulous care taken to restore a tooth that had needed reconstruction after a failed inlay from a previous dentist. Markus worked hard and diligently to make good the tooth. So thank you, team, for caring for me. I had a very positive experience as Markus also mended a cracked tooth. I feel so pleased. It looks great, and I'm happy.

Fantastic experience: R.Mayal thankyou for your care time n patience . I am so happy with my new set of teeth . They fit brilliantly n it don't feel like I have them in . Thankyou to you and all staff at South cliff x you all amazing x ❤️

Negative experience: I have been trying to call you for two month's to have a check up no one ever picks up the phone? The next thing will be you have taken me off your books. How on earth do you make an opointment?

Negative experience: Dentist John Akkala is un professional. He did not even do normal mouth wash properly. Pathetic service.

Negative experience: I had a very negative experience at this practise. Since my previous dentist (who was great) left I have only experienced lack of care and professionalism. Two of the dentists there did not spot a decay despite me complaining about pain. Totally useless. I had to go privately where the issue was addressed straight away and the tooth was treated accordingly. The group has a flashy website but it is impossible to contact anyone from the head office directly.

Negative experience: Came for a hygiene appointment that was delayed. Asked receptionist for an update as I had another appointment that day. She was snarky saying that dentist has no nurse and it is my choice to leave and come back other time. I had made my way there and waited for over 30 minutes, but had to leave as I couldn’t reschedule my next appointment. Complete waste of my time. The attitude I’ve received proves that it is a norm in this clinic. Avoid if your time is valuable to you.

Negative experience: Worst practice ever, avoid at any cost! (I'm comparing to care to other, UK, European & developing countries I've been as a patient) I would have given MINUS 5 (-5) STARS if I could! I don't know what happened, but Station Plaza used to be a decent place and the facilities are good, even the fact that they cater for wheelchair users. I had an emergency appointment on Valentine's day, in pain and with swollen face. I have spent £198 on emergency appointments, one band 2 appointment they charged for but have not refund the money, and drugs so far for the same issue instead of charging the difference for one simple follow-up treatment. Never mind pain, the damage antibiotics do to guts, and not being able to eat normal food and the rest of the disruption to my life. I had asked to see the manager and got promised several times that she will contact me, but obviously she couldn't care less. The last time the receptionist refused me an emergency appointment and if it wasn't for Arthur Blackman clinic, I would have ended up in hospital emergency ward. I have totally lost my confidence in the practice - that is not to say anything about any individual dentist. (They also lost my son's X-ray he paid for which he needed for a surgery) This went on for 8 MONTHS, when I finally gave up. By this time I had been given so many antibiotics that they didn't work any more but we're causing severe side effects: My health was ruins and I couldn't lead a normal life. At that point I went to a different dentist, who said that had I been treated straight away, I would have only needed one appointment instead of 4 - but with the new dentist I didn't need antibiotics! I have complained about the practice to Dental Council but the practice is STILL refusing to co-operate after 9 months!! The practice manager has changed but the new one is just the same...

Negative experience: The most awful dentist I have ever visited. Told I needed to go private to have a tooth out because they couldn't do anything for it. Went private, and they said nothing wrong with it other than I needed root canal. My husband was then booked in for a root canal at this dentist and now months later has been told by our now private dentist that it was never done and his tooth is now infected and needs to be drained!!! How are they still getting away with butchering peoples mouths, costing them hundreds if not thousands of pounds to correct. DO NOT TOUCH THIS DENTIST WITH A BARGE POLE.

Positive experience: I've been there to see the dentist 4-or 5 times. Theres been a recent downturn in the NHS dentistry world. This clinic seem to be managing the storm reasonably well. Difficult to join them but they look after who they have already

Negative experience: After a filling in the same tooth fell out 4 times in just over a year, I've lost faith in this practice. I went private for the first time just to get the job done properly.

Negative experience: A shame I can't give this zero stars tbh

Negative experience: If I could give no stars, I would. This practice treats older people like they are inconveniences. My mother has a broken tooth that she’s been waiting 3 months for it to be fixed. Her appointment was today at 10am. The bus was delayed and she was 15 minutes late for a 45 minute consultation. The dentist outright refused to see her even though there was half an hour left of the appointment. The next time slot they could give her was October! I’m disgusted by their attitude, one that’s been shown to her whenever she’s contacted them for help and advice. Unprofessional and one to avoid.

Fantastic experience: What can I say... I honestly haven’t been to the dentist for years and years, I really don’t like them.. but unfortunately half my tooth crack off and I was in agony, I rang about 8 dentist and no one is taking new patients atm due to the current world we’re in at the moment!! Thankfully cassie who is an absolute life saver saved the day and sorted an appointment out an emergency appointment for me!! The dentist lady I saw was amazing really put me at ease and even tho It weren’t going to be good news as turns out I need to have my tooth out but she temporarily fixed me up, kept me up to date with everything she was doing!! I absolutely hate dentist but will definitely be going back!! ( and that’s not just because I need to have my tooth out HAHA!) Overall all the staff were lovely and chatting and I couldn’t recommend this place enough.. if I could put more than 5 stars I would!! Thankyou to you all especially with this crazy world right now!! ** Update ** I honestly don't know what all the hate is about right now but once again they've been amazing for me!! I was in agony with a bad wisdom tooth, I got seen quickly and tooth removal the next day (15/07/2022) Great service once again and honestly can't thank them enough!! It's literally been a few hours since my tooth got removed and it feels better already!! If you ask me.. don't listen or read the hate because they've honestly been great!! Thankyou everyone for the last few days!!!

Negative experience: This company are con merchants. They forced me to pay for the top rate nhs dental treatment and then decided not to do the work. 3 and a half months of constant emails and not being able to speak to anyone higher up, they still have my money. They don’t speak to anyone. Don’t provide any help. The little bit of work that was done was dreadful and needs redoing but they want me to pay again. Don’t go near this place!

Negative experience: Would not recommend this dentist to anyone, had my last 3 appointments cancelled a day before and then tell you that you can’t get an appointment for 4 months

Fantastic experience: Nice service friendly staffs. My dentist is really cool

Fantastic experience: Really fantastic female dentist ,really friendly and put me at ease so kind , alway does as much as she can in the time of your appointment .Alexis goes the extra mile .

Fantastic experience: Thank you so much to all of your team. Your support staff are always so friendly and professional, and Dr Berlinschi is amazing! Obviously you hope your dentist knows his way around a set of teeth and Dr Berlinschi clearly does! But the calm kindness you showed my 10 year old son while he struggled with nerves was outstanding. All I can say is a huge thank you!

Fantastic experience: Excellent friendly service. Not long to wait for appointments either. Recommended.

Fantastic experience: Nice staff. Clean surgery. Excellent dental care. - I am pleased to be a patient. Thank you.

Positive experience: Love Emma and Laura they are the best. But was abit disappointed with the reception people, they don't listen and they changed my appointment twice for one reason and another for me to turn up and waste a morning to be told I'll have to come back the next day, which was cancelled the week before saying that day and time they couldn't do anymore. But now I'm having. I only get limited days to go and was pretty clear I needed a long appointment because I have a filling needing doing and I cannot come back. I was told yes I'll book a longer slot, then I get down there to be told its only a 10min slot and not long enough. Seriously I wasted an appointment for someone else and wasted my day for nothing, and now another day in pain and another day I've lost. No happy today guys

Fantastic experience: Very effiicent service. Many thanks!

Fantastic experience: I wish all receptionists were as friendly and helpful as the ones that work here, they are fabulous. The dentists are also superb, particularly Emma and Laura. I would recommend this dental practice to anyone without hesitation. Thank you so much for everything.

Fantastic experience: The dentist Laura and her nurse were very professional and gentle. She explained the different options open to me, the procedures I can expect and also the cost. The reception staff were equally helpful. Thank you.

Fantastic experience: Fantastic caring dentist, really nice and 'relaxing' considering it being a stressful appointment

Fantastic experience: Consistently good at this practice, great dentist and staff...thanks.

Fantastic experience: Had checkup and advice on fractured tooth. All options were covered and costs given up front. Very knowledgeable dentist and friendly staff. Glad I'm on their books.

Positive experience: Socially distanced, professional and friendly. No problems

Positive experience: Arrived early, shown in a few minutes late. No checks anywhere on jab/virus history. Dentist vert courteous & thorough, explained what would be done & cost. No cup of water available until asked for. Bill was as expected.

Fantastic experience: Always 5/5 for this Dental Practice, receptionists always polite & so helpful, dental nurses very kind & reassuring & the dentists are fantastic, am extremely nervous patient, I have a great dentist Mags, so understanding, warming & extremely patience!!

Fantastic experience: I joined this practice several years ago. Although there have been different dentists during this time I have, without exception, had first class treatment as an NHS patient. Dentists, receptionists, nurses and all staff have been courteous, friendly, professional, knowledgeable and helpful. Thank you all.

Fantastic experience: Excellent customer care, reception staff always helpful, friendly and professional. My dentist very good, kind and also very professional.

Fantastic experience: I am so happy that I found a good dentist. Laura is very thorough and puts you at ease. Highly recommend this practice all staff are friendly

Fantastic experience: Station Plaza are always welcoming and caring. They really make you feel looked after, are very gentle and friendly. I would recommend them to anyone without hesitation.

Fantastic experience: Station Plaza have been my dentists for 7 years now and I have always been impressed by the high level of servicethey provide. I had my latest appointment today and they have ensured that the practice has all the hygienic precautions required to combat the spread of Covid19. They provide an excellent dentistry and hygienist service and cover all of my dental needs. Appointments are kept to time. The Dentists and reception staff are always helpful and professional. It helps that the practice is close to public transport and car parks and a few minutes walk from the town centre. Entrance to the building is controlled to ensure those arriving are sufficiently spread to reduce the risk of infection and there are lifts available.

Fantastic experience: It has always been 5star, friendly, courtious, never had a problem. Good Luck to Emma and the BABY. RRS

Fantastic experience: I have nothing but praise for this dental practice. The receptionists are friendly and always helpful. Laura Hills, who is my dentist, is so lovely and has always made me feel at ease and helped me so much when I was worrying about the treatment. My teeth were in a really bad way, as I've had periods of my life where I've had mental health issues and not looked after myself as I should but Laura has performed an absolutely unbelievable job of making them unrecognisable. It's meant that I feel so much more confident and my self esteem has improved so much, because when I smiled before I felt really self conscious with my broken teeth but now Laura has fixed it, I can smile now and it makes such a difference. Laura has been amazing all the way through. So I would definitely recommend this dental practice and Laura Hills in particular Kevin Boon

Fantastic experience: All staff Friendly professional and caring. Have only had positive experiences here ranging from checkups to tooth extraction. I have been with the practice since it first opened never felt the need to go any where else

Fantastic experience: ! am 76 years old and have never ever enjoyed visiting dentists but today was something quite different, friendly, relaxed and pain free. I thank the entire team at the Plaza.

Fantastic experience: Very professional friendly service from all. I normally fear going to the dentist but was made to feel comfortable and the dentist kept checking that I was ok while having my filling done. Highly recommend

Fantastic experience: Great customer care.

Fantastic experience: Smoothly run, Covid safe (and always hygienic), welcoming and friendly. I have always received excellent care and advice here. The dentists take time to fully explain any problems and all possible solutions whilst never pushing you to have more work done than necessary. Highly recommended.

Fantastic experience: All staff extremely friendly! Highly recommend

Positive experience: First time there for a check up, lovely friendly and positive staff and it felt very safe.

Fantastic experience: Excellent service and staff all round

Fantastic experience: When I went along for a checkup yesterday the girls at reception were extremely helpful in helping me sort out my payment, and the dentist that saw me was thorough, gentle, and explained things well. Would highly recommend.

Fantastic experience: Very good no problems

Fantastic experience: I've been at this practice for over a decade and it's always been good, from the receptionists to the dentists. It's efficient, noticeably so during Covid, and I just feel in safe hands with the dentists.

Fantastic experience: Well what a friendly dentist comes with 5 stars can't recommend Liviv Berlin hi enough .put me at ease always professional very very happy with care and service and feel can recommend him 100% thank you and to his lovly nurse

Fantastic experience: good service, on time

Fantastic experience: I had an excellent consultation, I was seen on time and with appropriate PPE. Mr. Cooper was able to mitigate a problem which had troubled me for a couple of months, I would heartily recommend this practice.

Fantastic experience: Wonderful staff, very professional and friendly. Laura and Fin were so welcoming and really helped me with my appointment. All covid measures are followed and you feel very safe. Highly recommend this dental practice.

Fantastic experience: Courteous, friendly staff, very professional, and excellent dental care. Also Covid precautions being observed in an easy safe way. Our usual dentist (Emma Young) was away on maternity leave, and the stand-in (Mike Cooper) was just as helpful and friendly. Very happy with this Practice.

Fantastic experience: I'm very happy with this dental practice. They are very efficient and professional, always able to fit you in if you require emergency treatment. They are also incredibly caring and compassionate, great with nervous children, and very gentle with their patients! It feels a clean, Covid safe environment, so important at the moment.

Fantastic experience: Anyone who is at all nervous about visiting the dentist should know that this team will treat you with patience, expert care and kindness. the reception team is organised and efficient. I've been treated here by several dentists over the years and never had a bad experience.

Positive experience: Good service, open when other dentists are closed, maintaining Covid 19 procedures. An all round good experience.

Fantastic experience: Excellent Dental Practice. All Staff very happy caring kind and professional.

Fantastic experience: Very impressed by this dental practice. Reception staff are extremely efficient and friendly and my dentist takes time to talk about dental care and oral health. He explains every procedure so that patients are well informed.

Fantastic experience: The staff at Station Plaza Dental Practice are always extremely helpful, polite and efficient. I am very pleased with my treatment so far which has been incredibly thorough. Highly recommended.

Fantastic experience: -Nice and professional staff -Good covid free procedures in place

Fantastic experience: very good

Fantastic experience: Despite Covid, the practice remains excellent; brief waiting times, excellent treatment by caring, competent dentist. I have recommended this practice and my dentist Emma Young to many friends.

Fantastic experience: Always excellent professional service. The receptionists are always so helpful, friendly and eager to assist. The premises very clean and Covid restrictions scrupulously adhered to. Dental care second to none. And there is a lift for those who cannot manage the stairs! Cannot recommend this practice enough.

Fantastic experience: Great service really friendly staff would defliently recommend to people that are looking for a dentist very welcoming

Fantastic experience: The practice is clean, bright and spotless and the staff are friendly and helpful. My dental work, which included fillings, was carried out by Liviu Berlinschi, it was a painless experience. Nothing to worry about.

Fantastic experience: Needed an emergency appointment for a lost filling. Phoned helpful receptionist and was given a same day appointment with my dentist Laura. She is a very pleasant and professional dentist, puts you at ease. Pleased to recommend .

Fantastic experience: I was quite apprehensive attending the dentist during Covid lockdown however I was soon put at ease by the expert professionalism shown as usual by my dentist Emma. The practice is always welcoming and spotlessly clean.The reception staff are always cheerful as is the dental nurse A first class dental practice. Thank you to you all.

Fantastic experience: We only joined this dental practice this year, but already they have been of great help to myself and my family. From the reception to the dentists and dental nurses, everyone is very friendly, helpful and always trying to meet your needs. I would definitely recommend this practice and I rate it as one of the best I've ever been a patient at. Thanks team!

Fantastic experience: Excellent friendly service. Nothing is too much trouble for them.

Fantastic experience: Felt safe during this difficult time .I've been experiencing pain in my jaw .They are determined to find the cause by spending extra time .very professional and friendly staff

Fantastic experience: Brilliant clean well managed practice. Very efficient, felt very safe. Lovely Dentist and dental nurse made me calm and relaxed, talked to me throughout about what was happening, let me rest and breathe when I needed too.

Fantastic experience: First appointment here in almost a year, everything ran smoothly and we were made to feel very comfortable in the current situation. Very impressed.

Fantastic experience: As always I am immensely impressed by Emma Young and her colleagues at the Station Plaza Dental Practice. They are efficient, quiet, calm, kind, just the sort of people you want to be dentists. Full marks.

Fantastic experience: Met Laura for the first time having been with Alistair for several years. I found her to be very friendly, business like and obviously knows her stuff. A very good experience, best wishes to her and thankyou.

Fantastic experience: The appointment was managed very efficiently by all staff involved.

Fantastic experience: The Doctor/surgeon was from Romania. Sincerely I write my experience on this day 06/10/2020 @ 12 noon Firstly thank you for accomadating me with less than 24hours notice. I have suffered tremendous pain for some months now, antibiotics alleviated the problem for three to four weeks because which time the unfortunate lockdown imposed on us rendered any appointments. So, more antibiotics. I'm currently recovering a life changing RTA & the importance of this extraction could have been a life or death situation because of infection. I contacted the dentist I'd registered with and indeed attended many appointments there, however, in 2016 my grandmother passed away and I missed an appointment @ this practice ( I frequented) "I'm sorry, you've been removed from our books" the receptionist's delivery was a tadge judgemental I felt, like I deserved no help in my most painful toothache I've known hours of need! Still, no although claiming sympathy for me for the loss of my nan in 2016 & I missed an appointment without telling them, 2020..... I'm in trouble .... Sorry because of this we can't help !!! THANKYOU STATION PLAZA !!!!! You have changed me from miserable and in pain ........ Im elated . God bless you all x x Lucy Holder

Fantastic experience: I called yesterday with a very sore mouth, I spoke to reception and got an appointment for today. I was very pleasantly surprised, it was immaculate and the staff were very helpful. I would recommend them to anyone.

Fantastic experience: A friendly and very helpful team of people. My dentist was especially thoughtful and kind and put me at ease when I had to undergo a lengthy procedure. He even called later that day to see if I was okay.

Fantastic experience: Friendly, Efficient staff. Very well set up for COVID precautions.

Fantastic experience: I had a morning appointment with Laura a bridge and plate of 5 teeth had come adrift..A cancellation in the afternoon gave me another chance of treatment.If dental care was an Olympic event. Laura and Finn would get gold medals. Roger Parsons.

Fantastic experience: The Station Plaza Dental Practice is clean, spacious and efficiently run. The staff are polite and helpful. The dentist and the dental nurse were both friendly but professional. I particularly liked the way they talked to me prior to the dental examination - I felt they were looking at me and my health holistically - not just at my teeth. Ten out of ten.

Fantastic experience: Can only express my satisfaction with my treatment, from reception to the dentist herself, friendly, professional and efficient, and not forgetting the rigorous need for safety due to the Covid-19 crisis. Many thanks, see you in 6 months!

Fantastic experience: 10/10 would recommend

Fantastic experience: Was pleased to be able to register on NHS. Seen two different dentists at the practice, and both been very good to me. I would recommend there service

Fantastic experience: I am new to this practice and I thought they were brilliant given the circumstances - CV19 - the dentist and dental nurse - Im sorry I cant remember their names - were very efficient and polite - explained in details what he had to do and why - including required extra safety adjustments - Thank you