Buttercross Dental Practice

Fantastic experience: Lovely people owner Barkat great chap. Manager Emma very nice to deal with.

Fantastic experience: Best dentist out there — gentle, skilled, and somehow makes dental visits enjoyable. Couldn’t recommend Dr Janhvi more ✨

Fantastic experience: I booked in for an emergency dental appointment, managed to be seen on the same day which was great! Amar, Bonnie, and the reception team were really informative and friendly which made the process so much less stressful.

Fantastic experience: Always a positive and professional experience. Always trust Dr Mahon who listens, explains what he is doing and is sensitive to his patients comfort and needs. Always feel safe with his treatment and care. Wonderful.

Fantastic experience: Amar & Bonnie kept things straightforward, looking forward to my next appointment.

Fantastic experience: Pure delight. All staff are throughly professional and fully knowledgeable. It is always a pleasure, never a chore. Thank you.

Fantastic experience: Great initial new patient consultation with Amar. He asked lots of questions, performed a thorough examination and explained how the process going forward will work. Booked in for a small filling and hygienist session.

Fantastic experience: Good dentist. Reasonably priced for private and nice staff. Mayon is a legend.

Fantastic experience: Always good service

Fantastic experience: Was very friendly and helpfull the dentist explained everything that he was doing in the appointment and made a plan going forward so im happy

Fantastic experience: Always do a great job with whatever is needed, always informative about anything that needs doing or what can help, friendly and easy to talk to. Definitely recommend.

Fantastic experience: Great dentist practice.

Fantastic experience: Barkat is very friendly and helpful would definitely recommend

Fantastic experience: Have been coming to Buttercross for a few years now, including check ups, treatment and Invisalign and have always been really happy with the service.

Fantastic experience: I had a checkup with Dr Sitaras, he was very professional. Made sure I understood what he was looking at and why the reccomendations he was making were necessary. He advised of the options available and the pros and cons of each. The receptionists have always been very helpful, accomodating with appointment times and explaining the bills. They also send out appointment reminders so it's impossible to forget. I'd really recommend enquiring here if you're looking for a new dentist or feeling a little uncertain.

Negative experience: I am outraged that one would have to pay again another £80 for a consultation when 2 weeks prior the problem had been diagnosed. So when you book in for that they expect you to pay another £80, people are struggling in life and they don’t care just what money they can squeeze out of you. Disgusting. I don’t like money grabbing greedy business

Fantastic experience: Very nice professional staff and good treatment. Thank you

Fantastic experience: Friendly and professional, with very thorough dental care! Very glad to be so well looked after!

Fantastic experience: Excellent friendly staff Pooja is a great hygienist.

Fantastic experience: Mayon is always fantastic!

Fantastic experience: I’ve just finished my Invisalign programme (including whitening and composite) with Dr Mayon Patel and Dental Nurse Shaye, and I couldn’t be happier with the results! Not only that, but the personally tailored service, care and attention is second to none! From start to finish my experience with the whole team at Buttercross has been seamless and attentive!

Fantastic experience: I can’t recommend this lovely dentist more. I’ve had the most kind and attentive care from my orthodontic work with Shaye and Dr Ahmed. A formidable team who keep you informed and looked after throughout. Well done and thank you!

Negative experience: We have been strook off being patients, due to them constantly cancelling our appointments of which are around a 6 month wait each time. Very disappointed with the level of customer service from the reception staff. Will be changing dentists.

Fantastic experience: Mayon Patel is a great, very friendly and approachable dentist. Always takes time to answer questions and never makes you feel silly for doing so. Would highly recommend him.

Fantastic experience: I am going to give a 5* due to Mayan and his assistant as they are fantastic. Mayan really takes the times to explain the what’s and whys and puts you at ease- I’m a nervous patient so this is so appreciated. I would recommend him to anyone. However, there are definitely areas of improvement from the front of house staff- I’ve been served twice by the same lady ( I believe the practice manager) who is nothing short of rude. I was told I could split a bill over two appts by Mayan then basically was told by her I couldn’t so I ended up paying the total balance of £600 - It felt like it was inconvenient for her. When I made a jokey comment about preferring the money to stay in my account rather than there’s she rudely snapped “it’s not going into my account is it” I’m fortunate to be able to afford it but I’m sure lots of people would’ve struggled and felt embarrassed and obligated. My Second observation, when I wanted to book a hygienist appt for 6 months time payment was demanded there and then, which is crazy I cancelled and made a diary note to book it later - perhaps a better system would be payment link be sent a week or two before (if you insist on advance payment) but in every other practice I’ve been too payment is made on the day. So Buttercross 10\10 on your dentist and nurses, but I think your policies might need tweaking on advanced appointments, treatment plan payments and customer service from some of the FOH

Fantastic experience: Shiv is one of these dentists I have ever had. Especially when I go into for a filling to be done. Always asks how I am and when having work done says put your hand up if you feel any pain. Also asks part way through if I'm ok.great practice staff are extremely helpful and friendly 5*+

Fantastic experience: Easy telephone booking, with convenient appointments. Mayon Patel, great dentist, very friendly, puts you at ease, explains everything. Makes visiting the dentist a pleasurable occasion.

Fantastic experience: Friendly staff and a wonderful hygienist who put me at ease, and made the experience enjoyable!

Fantastic experience: The service received has always been very good. Shiv Bharakhada is very informative and attentive.

Fantastic experience: My recent visit to your dental hygienist was excellent. She was gentle and very thorough. Much appreciated.

Negative experience: I attended the hygienist on Wednesday 11th Sept at the buttercross dental practice Witney however after checking in I was told my appointment had to be cancelled for 9.30am as the hygienist who was working the previous night had not sterilized the equipment. If this had of been me cancelling my appointment less than 24hrs before it time I would of been charged for it plus the charge of a new appointment when it the other way around it seems these rules don't apply. I was offered a new appointment which I have since attended. The appointment & the hygienist (Ruth) was of high standard & couldn't fault it though. Just had another Hygienist appoint which has left me confused & angered. I was called in the morning as my Hygienist was unwell & I was offered a later an appointment with a different one. I've now seen over 3 different Hygienists at this practice & each is saying different things to me so I'm very confused. I was on the understanding from my previous Hygienist appointment that my mouth may needed freezing to clean pockets around my gums, however when I arrived I was told I'd need a double appointment to do this cleaning which means double money. I felt I wasted this appointment & if Id of known I could of booked a double appointment so I feel I've been miss lead. I'm starting to feel like this practice is just interested in the bottom line (£) I'm not having a very good time with the Hygienists & I'm very confused with my treatment & feel I'm not getting the right information regarding my appointments also.

Fantastic experience: Brilliant appointment!!!

Fantastic experience: A very professionally run and, just as important to me, friendly practice. Everything was explained clearly and supportively.

Fantastic experience: Great service

Fantastic experience: I was a very nervous patient who hadn’t been to the dentist in years and the staff at Buttercross were amazing. The receptionists were kind and reassuring and the dentist was patient and gentle throughout. I cannot recommend this practice highly enough.

Fantastic experience: I always get an excellent service when I go here. The ladies at reception are first class, very polite and friendly. The dentist is diligent and thorough and works very closely with the hygienist. I wouldn't consider going anywhere else.

Fantastic experience: I had an issue with tooth , it required removing, I have received a appointment less than 12 hours after my consultation,Douring my consultation I was give all information, during my appointment I was nervous, I received a lot reassurance, option to have breaks , things would be talken at my speed, The rebbeca dentist I had was wonderful, reassuring and helpful, did a wonderful job. I would definitely help recommend this dental clinic

Fantastic experience: The dentist himself is absolutely brilliant, and the hygienists are always thorough and deliver fantastic service. I feel very fortunate to be part of such a great practice. However, I was disappointed to learn that they are not accepting new NHS child patients. My son and I have been registered with the practice for several years, but unfortunately, they cannot take on my 3-year-old, which I find difficult to understand and accept.

Fantastic experience: Very good experience (for a dentist) Very helpful Very friendly

Fantastic experience: Excellent service. Very impressed with the care, compassion and knowledge shown by the dentist. Would recommend them without hesitation.

Negative experience: I booked an appointment yesterday for 7:10pm today and paid the £80 fee, only to race through traffic and the practice to be closed. Absolutely appalling. The practice shows open until 8:00 and no one there. Totally unacceptable

Fantastic experience: First class treatment. I am a very nervous patient but my dentist was amazing with me and very patient. I received first class treatment in the chair and by all the staff within the practice. I wouldn’t hesitate to recommend them to friends and family

Fantastic experience: Excellent Dental practice, staff are very friendly and helpful, it’s always a pleasure to visit this practice.

Fantastic experience: I am very pleased with my most recent experience. I was initially booked for a "doctor needs to assess" in a few days time even though I told the reception lady matters were urgent. Same day in the afternoon I received a call back if I want to be seen the next day, which I assume a doctor read the notes of what I had said is the matter and I received the treatment the very next day as it was deemed an emergency! I went as a private patient, saw the same Dr Alexandros I had seen before and he was top notch as always

Fantastic experience: I had an appointment with Mayon Patel and as usual he put me at ease and took time to talk socially before any of the treatment started. He was extremely polite, professional and always shows a very caring attitude. After taking photos and x rays he explained how he was going to solve my painful tooth issue. I feel very confident that he will as normal solve my painful tooth issue over the next 3 appointments. I really appreciate having such an excellent local N.H.S dentist who treats me with respect. Thank you for your excellent service.

Fantastic experience: As some one who is petrified of the Dentist (even had to have my husband book for me) I had to have an emergency appointment for a broken tooth. Rebecca was amazingly patient with me and really supportive. Would recommend her to anyone who struggles with going.

Fantastic experience: Amazing staff !!! Absolutely 100 percent recommend this team nothing is too much trouble and everyone is amazing Special shout outs to ..... Emma Barcat Mem Aleysha Alex The whole team is fab

Fantastic experience: I had treatment carried out by Mr Tan .he was very reasuring and took the time to explain my treatment plan .the end result was excellent. Mr Tans dental nurse was very pleasant and always gave a cheery hello

Fantastic experience: I was extremely pleased with the treatment I received from àll of the staff at the practice including the receptionists.The dentist and his assistant were very caring making sure I was pleased and comfortable with my new dentures.I have made sure to make my appointment for my next checkup. .

Positive experience: I initially gave them 3 stars due to the service after I paid with missing prescription when collected and lack of email response. Have added an extra star since then as they have responded well to the feedback and apologised. I would not hesitate to use again

Fantastic experience: Super friendly and extremely professional so glad I've moved.

Negative experience: 3 appointments done for my daughter…..3 appointments cancelled at last minute, pathetic dentist practice, if they don’t want NHS patients why not get in touch and say they are ending this kind of contracts, instead of keep cancelling the appointments.

Fantastic experience: I saw the hygienist and benefited from a new treatment which left my teeth feeling squeaky clean. It was much more comfortable than previously and the hygienist explained it all step by step. She was extremely helpful and friendly. I then had a small filling for a chipped bottom tooth with the dentist. It went smoothly and I'm pleased with the result. The dentist explained what he was doing in detail and I'm very pleased with the treatment I received.

Fantastic experience: Hi unfortunately i cracked a tooth on Thursday evening saw the dentist on the friday due to a cancellation so i was lucky! & quickly informed me that the tooth underneath the crown needs to be removed & not in a good condition! but booked me in to Alex today ! & though it was very awkward for him to remove what was left of my tooth he done so very calmly! & i am very grateful he got it out without the need of stitches as well & was very professional thanks Alex great job done kind regards Cliff Wakinshaw

Fantastic experience: caring and compassionate to a very old patient Thank you

Fantastic experience: Had a visit with my hygienist and great service as always!

Fantastic experience: Very efficient extremely friendly

Positive experience: Having not been to the dentist for over 20 years, I was very apprehensive. But I was put at ease by the dentist Rebecca Powell, and even more so by the lovely hygienist Sara Reid. Highly recommended for nervous patients.

Fantastic experience: Quick thorough, informative, kind.

Fantastic experience: Excellent, my dentist was very professional, and very friendly, explaining all as we went thru the procedures. Have now changed my dentist to this practice and would thoroughly recommend.

Fantastic experience: Excellent care from the dentists and hygienists.

Fantastic experience: Dr Kim Tan is great. Always explains exactly what’s happening, how much it’s going to cost. Is understanding of someone with a fear of the dentist and gives me the time and control I need to handle any treatment.

Fantastic experience: Great service, the reception staff is always friendly, the dentist is very professional, he listened and answer all my questions, was a really good experience

Fantastic experience: Very friendly service - I called every dental practice in Whitney and these were the nicest and most helpful in taking a lady who needed an emergency appointment and helped point her the right direction to get additional help. Thank you!

Fantastic experience: I am completely terrified of going to the dentist but can honesty say that both dentists I saw acknowledged my fear and made me feel at ease. I felt listened to and reassured and would recommend this practice.

Negative experience: Absolutely terrible emergency service. My partner was sent home with amoxicillin and was later taken to A & E and had to have surgery. 0/5 stars if I could failure to recognise the severity of the situation and charging a bomb on top of that for nothing.

Fantastic experience: Great staff and great service. Been extremely satisfied with the treatment and care recieved. 5*

Fantastic experience: I highly recommend this dental practice! Fantastic treatment for a very nervous patient! Mayon Patel and his assistant Libby were outstanding, patient, thorough and so kind I had a difficult extraction but they made it as comfortable as they possibly could Lovely team and nothing was too much trouble throughout the process

Fantastic experience: I am over the moon with my treatment I received from Mayo the dentist who carried out with such care and consideration the procedure to fit a small denture for me it's wonderful thank you I can smile again

Negative experience: Not answering there phone after 9am. It’s saying closed on the message still

Fantastic experience: Very nice person working there thank you very much for help..the best dentist clinic 5☆☆☆☆☆

Fantastic experience: Very quick and straightforward appointment and friendly with it

Fantastic experience: i USED TO BE dents phobic, until i came here ! now i look forward to coming to see Kim and all the girls they are all so lovely x

Negative experience: I have recently had to complain (like the other reviewer I saw) about a Crown which became dislodged and which the practice have so far refused to rectify without me paying for another course of treatment. I am on Univ. Credit and so unable to do so.

Fantastic experience: Very friendly staff and I feel relaxed soon as I enter the practice. I suffer with anxiety and this just helps me immensely.

Positive experience: I've been with buttercross dental for a few years and over this time I've had mixed experiences. My dentist changes on every visit and as someone who has a fear of needles and the dentist, it can be hard to feel comfortable with someone completely new. With that said my most recent hygienist appointment with Sara Reid was great. She was friendly, professional and made me feel at ease. She did a very good job and I could tell she really cared. My previous dentist Rebecca did 2 fillings and I required 3 needles. She also relaxed me and checked up on me throughout. I was disappointed when I came back and she no longer worked there as my next dentist was late and really rushed my appointment. With all said, overall I'll continue to visit. The reception team are lovely. I'm not sure who my dentist is at the moment but I'm hopeful! I'd say 4 stars overall. I can't comment at this time as a NHS surgery because the NHS is overwhelmed and I've only had private appointments since COVID.

Fantastic experience: Always swift, friendly and professional dental care provided, across the whole team, my dentist, hygienist and the reception team alike - thank you.

Negative experience: I went through this dental practice for Invisalign and left in tears, not wanting to go back. Both of the girls on reception were rude but smiling and not friendly or helpful atall. This was my first consultation, which I’ve paid for and granted I was 3 minutes later than when they said they could see me but I did phone and she said it was fine and to still come, only to then almost be amused to tell me I couldn’t see anyone! This was a half hour appointment so I should have atleast been able to speak briefly to who I was meant to be seeing even if it was cut short. I think the reception team who was working 15/09 need some further training in customer service.

Fantastic experience: Excellent service from an excellent dentist - hardly felt a thing! Good updates with emails to remind of the appointment

Fantastic experience: I’m very happy with the service provided at Buttercross Dental Practice, specifically by dental hygienist and therapist, Tanja Wolf, and dentist Dr Kim W Tan. Both have offered great advice as well as courteous and professional dental treatment of the highest quality. Not only are they very thorough in the work they carry out, but they take the necessary time to discuss treatment options, and to give advice as required. Can’t recommend them highly enough.

Negative experience: Very bad customer service I use to see them they were very good untill I got bad experience with them where I was not feeling to good at the time I cancelled my appointment then received a letter saying banned from getting any treatment for 4 mouths and removed me from the NHS pacaint register they only allow me treatment as a private pacaint if I pay £200 that's not on buy just missed 1 appointment and a cancelled appointment it's really sad and perthetic services and 4 years later I asked if they can see me for emergency appointment they said leave your telephone number and we be in touch they never did or offered me emergency appointment so I have to go to Oxford in the end. It's like they are punishing you for something you haven't done and it's not your fault and tried to get explain at the time but they were not having it and from time to time I had health problems so that did not help worst experience ever and now it's put me off going to see any dentists at all as I feel like I might get the Blame again for something I haven't done nothing wrong so don't go here what's so ever your better of going else where

Positive experience: Mostly happy with the service, a little confused how NHS and private charges get mixed up. I really don’t like paying for my treatment before I have received it! It did hurt particularly as I had recently spent over a £1,000 with them, so to pay up front for the hygienist seemed particularly insulting.

Fantastic experience: Staff always friendly and considerate.

Negative experience: Poor communication and pushing of private services. After I had an appointment cancelled due to covid and asked for the following appointment to be transferred to a child due to them needing it more and me not feeling well, I just get told I'll be taken off their NHS register if I don't attend.

Negative experience: Generally a pleasant experience, it is always clean and tidy..

Fantastic experience: I had my 6 monthly check and was told I would benefit having a deep clean. I thought I was ok but went to see Tanya anyway. It was such an eyeopener! Tanya was very professional , explaining what was going to happen before the procedure and competently answered any questions I had before and after. I had the intial appointment and then a followup one today ,a month later, to see how I was getting on with her advice and to check my teeth all over again. Tanya and her dental nurse - sorry forgotten your name- were just naturally lovely .Thank you so much -,I've learnt a lot and my teeth look and feel amazing!!

Fantastic experience: An excellent dental surgery. I had to have quite a bit of work done and have been very impressed by Dr Mehta and his dental nurse. He took great care to explain exactly what needed to be done and why. I felt very reassured and have been very happy with the work done. Reception were also very pleasant and helpful. Ten out of ten!

Fantastic experience: Lovely, understanding and a friendly practice . You are made to feel at ease . Would recommend friends and family

Negative experience: Poor treatment of NHS patients compared to those who are paying for their treatment.... Huge wait time for appointments.... emergency appointments given at the same time of day to everyone who needs one which is utrerly ridiculous.... its quite obvious staggering them would make more sense! Oh and they have no issue leaving a young child waiting in pain while they see to all the paying adults without pain first. Stay away!!

Fantastic experience: Great service, had ti have new denture I am.NHS patient but decided to pay private for more secure denture plate. Absolutely outstanding service. Yes it's a costs but can't fault the service as a private or NHS patient always helpful ans able to sort.things out. Well done

Fantastic experience: Excellent care at emergency dental appointment.

Negative experience: The place is OK, but it's somewhat of a bumbling mess, and isn't run in an efficient functional way at all. This opinion is based on multiple experiences over recent years.

Positive experience: I came for the check up yesterday,unfortunately when i came home one of my fillings was missing.

Fantastic experience: Friendly staff, great service and extremely knowledgeable

Fantastic experience: Fabulous Dental Practice - highly recommend

Fantastic experience: Friendly, professional & punctual. I wouldn't hesitate to recommend Buttercross Dental Practice :)

Fantastic experience: Very good I must say

Fantastic experience: Friendly staff and great service. I could not have asked for a more professional and caring approach from all of the staff. Excellent service.

Positive experience: I have mixed views about Buttercross. I really do not agree with having to pay upfront for a hygienist appointment, I recently had one and had to wait more than a month for the treatment but still had to pay the £62 they charge up front! Also under the NHS check up fee I was on the understanding that you get a little clean and polish but apparently not under their NHS charges you do not!

Fantastic experience: Needed a wisdom tooth out and it was done quickly with no pain. The dentist was superb. Thanks