Lower Hayes Dental Clinic
Welcome to **Lower Hayes Dental Clinic** in Ashford, where exceptional dental care meets a welcoming community spirit. As part of the renowned **Colosseum Dental** network, we combine over 70 years of expertise with a patient-first approach, having served more than 750,000 patients across the UK. Located conveniently on Lower Queens Road, our single-level clinic is fully wheelchair accessible and designed to make your visit as comfortable and stress-free as possible.
We are proud to serve both **NHS and private patients**, offering a comprehensive range of treatments tailored to your unique needs. Our dedicated team of highly qualified professionals utilizes state-of-the-art technology, including **digital x-rays** and **3D imaging**, to ensure precise and effective care. Whether you require routine check-ups, fillings, extractions, or specialized procedures like **root canal treatments**, we provide a safe and relaxing environment where you are fully informed every step of the way.
At Lower Hayes Dental Clinic, we believe a beautiful smile is achievable for everyone. Our cosmetic and orthodontic services include **teeth whitening**, **composite bonding**, and clear aligner options like **Invisalign** and **Clear Correct**. For those missing teeth, our expert implant services provide a permanent and natural-looking solution. We also offer advanced **hygienist treatments** to maintain gum health and prevent disease, alongside pediatric dentistry to ensure your children’s oral health starts off on the right foot.
Understanding that dental anxiety is common, we go the extra mile to ease your worries. Our staff is trained in the **Enjoyable Dentistry Technique™**, offering hypnosis and sedation options to help you stay calm and relaxed. We also pride ourselves on cultural inclusivity, with staff fluent in **Arabic, Indian, and Nepalese** to better serve our diverse community. For those in need of urgent care, we provide **emergency appointments** to address severe pain or broken teeth promptly.
Accessibility and affordability are at the heart of what we do. We offer flexible **payment plans** through our partner Tabeo, including 0% finance options, and invite you to explore the **Colosseum SmilePlan** for simple, affordable ongoing care. New patients are always welcome—book your comprehensive check-up today and experience the difference of a clinic that truly cares about your smile.
Opening hours
- sunday: (closed)
- monday: 9h-17:30
- tuesday: 9h-17:30
- wednesday: 9h-17h
- thursday: 9h-17:30
- friday: 9h-17:30
- saturday: (closed)
Our comment from Best Dentists about Lower Hayes Dental Clinic:
Warm Welcome and Anxiety-Free Environment
Lower Hayes Dental Clinic in Ashford is widely praised by patients for creating a relaxed and welcoming atmosphere that effectively puts even the most nervous visitors at ease. The team is consistently commended for their kindness, patience, and ability to explain procedures in clear, reassuring terms. This gentle approach helps reduce dental anxiety, making visits feel less like a medical chore and more like a supportive experience. Many long-term patients note that they finally feel comfortable trusting the staff with their oral health.
Comprehensive Dental Care and Modern Facilities
The clinic offers a broad spectrum of dental services, catering to both NHS and private patients. Specialties include general dentistry, orthodontics (with options like Invisalign), cosmetic treatments such as whitening and veneers, and emergency care for urgent issues. The practice is equipped with advanced technology, including digital X-rays, which contribute to precise and efficient treatments. Patients appreciate the thorough nature of check-ups and the clarity with which different treatment options are presented.
Family-Friendly Approach and Pediatric Expertise
Lower Hayes Dental Clinic is particularly noted for its exceptional care for children and families. Reviews highlight how the staff goes above and beyond to make young patients feel safe and included, sometimes using playful techniques like role-playing with dolls to alleviate fears. Parents frequently mention that their children leave happy and even look forward to returning. The environment is described as calm and non-judgmental, ensuring that dental visits are positive first experiences for kids.
Professionalism and Patient-Centered Values
The dedicated team, including dentists, nurses, and receptionists, is repeatedly described as professional, polite, and highly efficient. Patients value the transparent communication regarding costs and the availability of flexible finance plans to make care accessible. The clinic’s wheelchair-accessible, single-level layout ensures convenience for all visitors. With a strong commitment to continuous improvement and patient satisfaction, the clinic has earned the trust of many locals, some of whom have been visiting for decades.
Lower Hayes Dental Clinic: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Reviews on Google
4,6 out of 5 from 149 reviews
Fantastic experience: Lovely dentist and dental nurse. Dentist is very gentle in her approach. Really friendly lady on reception too! Thank you for your kindness!
Fantastic experience: All staff friendly, helpful and efficient.
We are very happy to have provided you with such a positive experience!
Fantastic experience: Everything was as expected and on time.
We are very happy to have provided you with such a positive experience!
Fantastic experience: I'm really nervous of going to the dentist, the team always make me feel really at ease and are very friendly, gentle and caring. Everything is thoroughly explained and always given sensible, viable options
Fantastic experience: Best dentist there is professional friendly and good communication thank you for looking after my teeth x
We are very happy to have provided you with such a positive experience!
Fantastic experience: Before my dentist did anything he explained what he was doing and how it would make me feel, he made me feel as relaxed as anyone could at a dentist.
We are very happy to have provided you with such a positive experience!
Fantastic experience: Very good
We are so happy to read such a great review, thank you!
Fantastic experience: Nice and friendly, informative and carried out my treatment quickly and effectively.
We are very happy to have provided you with such a positive experience!
Positive experience: The staff are always polite and friendly. My dental nurse, Geeta, is always cheerful and looks after me whilst I’m in the room with my dentist.
We're happy you found our staff to be so supportive during your experience. Thank you!
Fantastic experience: Reception was friendly and helpful. Lovely dentist, spoke clearly and explained everything carefully.
We are very happy to have provided you with such a positive experience!
Negative experience: Awful place. Long waits with no Indication of lengthy delays. Two occasions the dentist was rude and cut my mouth and my daughters. The receptionist hides. Avoid
Fantastic experience: Everyone was patient with me as it was my 1st visit, and I didn't know what to expect. Thank you.
We are so happy to read such a great review, thank you!
Fantastic experience: Mrs Lazza is the BEST Dentist I've ever had...an absolutely wonderfully Professional; considerate & calm approach by her; is paramount to encourage regular visits & Dental work!
Thank you for your high star rating, have a great day!
Negative experience: Reception is unprofessional. Not polite, not willing to help no compassion
We're sorry that you had a negative experience at our practice - we will take your feedback on board, and would like to thank you for bringing it to our attention. Have a great day. Best, Colosseum Dental.
Negative experience: really bad. dentist gave me hella attitude, CHIPPED MY TOOTH with the drill. kept drilling my tooth now it’s very sensitive. Failed to refer me to the orthodontist for over a year 4 times. I will be going to a different dentist
We're disappointed to hear of the negative experience you believe you’ve had at our location. Please contact the practice directly on 01233 610353 or email [email protected] and ask to speak to the Practice Manager. We will do our best to resolve this for you. Best, Colosseum Dental
Fantastic experience: Everything is top notch here
We are very happy to have provided you with such a positive experience!
Fantastic experience: Very professional and put me (a very nervous patient at ease), best dentist I've been to, could've done with this dentist years ago
We're happy you found our staff to be so supportive during your experience. Thank you!
Fantastic experience: Have been with dental clinic for nearly 40 years !! The team are still doing a great job under the enormous pressure that they face every day.
We are very happy to have provided you with such a positive experience!
Fantastic experience: I'm pleased with all aspects if my care from reception to dental treatment, very friendly and professional and um happy to have found a very decent nhs dentist, thankyou
We are very happy to have provided you with such a positive experience!
Fantastic experience: Friendly and very efficient. Dentist was lovely and helpful with advice and thorough.Good experience had.
We are very happy to have provided you with such a positive experience!
Fantastic experience: Excellent. A personable, professional dentist who inspires confidence.
Fantastic experience: The service was very good from the receptionist to the dentist .The receptionist was very helpful and polite.The dentist was very informative and polite and explained the treatment that myself and my husband needed .I cannot fault anything at all.
We are so happy to read such a great review, thank you!
Fantastic experience: Excellent service from reception to dentist and nurse. Explained clearly everything from start to finish.
We are very happy to have provided you with such a positive experience!
Fantastic experience: Always such a friendly atmosphere when I visit. I trust and feel that I am in the best hands possible. My dentist sincerely cares for her patients. From reception to treatment is such a wonderful, calm experience. The receptionists have great knowledge and understanding to answer calmly all queries and questions. I absolutely love visiting the dentist!
We are very happy to have provided you with such a positive experience!
Fantastic experience: Great advice and friendly team from Reception, Dental Assistant and Dentist.
We strive for 100% satisfaction, and it is great to see you had such a positive experience!
Fantastic experience: Always friendly and never causes distress during treatment.
We're so happy we were able to help you out! See you again soon.
Fantastic experience: Really lovely staff from lady at reception desk to dentist. Friendly manner with me and my very nervous children, putting them at ease. Thank you!
We are very happy to have provided you with such a positive experience!
Fantastic experience: My first visit very professional and informative I'm glad I've managed to get into your dentist
We are so happy to read such a great review, thank you!
Fantastic experience: I visited Colosseum to have some troublesome teeth removed, they gave me an appointment as an emergency and I was so relieved to be able to be seen. All the staff are polite friendly and very professional and made me feel at ease when it was time to have my teeth removed. Thank you everyone involved.
We're so happy we were able to help you out! See you again soon.
Fantastic experience: I came with my 3 year old. My score is mainly for her, they welcomed us in and was very chatty to her, made the time to ease her nerves and I felt her relax straight away! Played with her during our appointment because she had her doll so they role played checking the dolls teeth which my daughter loved as well as letting my daughter feel included when I then had my check up! My daughter now can’t wait to come back. Thank you!
We're so happy we were able to help you out! See you again soon.
Fantastic experience: The visits seem smooth and waiting times swift, staff welcoming, it's never a stressful experience.
We're so happy we were able to help you out! See you again soon.
Fantastic experience: Good efficient service
We're so happy we were able to help you out! See you again soon.
Fantastic experience: The dentist was very welcoming, gentle and clearly explained what she was going to do during the examination. A great asset to the practice
We're so happy we were able to help you out! See you again soon.
Fantastic experience: Dr Ali is knowledgeable, caring and gentle. She puts me at ease.
We are so happy to read such a great review, thank you!
Fantastic experience: Friendly reception staff. Calm, friendly and efficient dentist. Explained everything clearly. I never like the thought of going to the dentist but they make you feel at ease and help my anxiety about it
We are so happy to read such a great review, thank you!
Fantastic experience: I was feeling anxious and overwhelmed about treatment I required but my mind was put at ease with clear communication, a treatment plan and the friendly staff and dentist.
We are so happy to read such a great review, thank you!
Fantastic experience: Excellent thanks
We are so happy to read such a great review, thank you!
Fantastic experience: Went for an emergency appointment and received great advice abd treatment
Thank you for your high star rating, have a great day!
Fantastic experience: My Dentist at the moment has gone well above to sort out my problems she is so gentil and listens
We are so happy to read such a great review, thank you!
Fantastic experience: The staff are polite and friendly. The Dentist explains everything which puts me at ease.
We are so happy to read such a great review, thank you!
Negative experience: Disappointment with the repeated cancellations of my children's appointments without any prior notification. This has now happened five times, causing unnecessary inconvenience and frustration. Most recently, we arrived for a scheduled appointment only to be informed that it had been canceled. The receptionist claimed they had the wrong contact details, which is unacceptable given that we have received previous communications from your office. This level of mismanagement is highly unprofessional and disrupts not only our schedules but also our children's necessary dental care. We expect a higher standard of organization and communication from a healthcare provider.
Fantastic experience: An excellent first experience of a new Dentist at Lower Hayes Dental Clinic. All the Staff were friendly and professional and very clear in all the discussions.
We are so happy to read such a great review, thank you!
Fantastic experience: Highly recommended. A warm welcome at the reception. I was seen on time by a friendly and professional dentist and dental assistant.
We appreciate your positive review about your recent experience with us, thank you.
Fantastic experience: 1st time I have used the service. Really impressed. Very professional efficient staff and communication system. Dentist was excellent and gave me a thorough explanation of where I am at with my present health of my teeth, further educating me in a concise, easy to understand manner.
We're so happy we were able to help you out! See you again soon.
Fantastic experience: Not just the receptionist but also the dentist herself. We were seen promptly and everyone went above and beyond despite a traffic incident we were seen even though late! Can’t thank you enough
We're so happy we were able to help you out! See you again soon.
Fantastic experience: The dentist as well she was amazing when I told her I have bad anxiety she really made me feel at ease, reception lovely and helpful
We're happy you found our staff to be so supportive during your experience. Thank you!
Fantastic experience: It was my first visit to Lower Hayes Dental Clinic on the 2/1/25. I found all the staff extremely accommodating. They were friendly and helpful. The environment was warm and relaxing. A great first time experience!
We are so happy to read such a great review, thank you!
Negative experience: This place answer the phone ! 20 mins and queue not moved .
Thank you for taking the time to provide this feedback, it's much appreciated. Our receptionists work very hard to ensure that each of our patients receive the best care and often we have a large number of people to get back to each day so there can be a short delay. We apologise for any inconvenience and we hope you return soon. Thank you, Colosseum Dental.
Fantastic experience: I was booked in an emergency booking. I saw the dentist. They managed to sort out a temporary solution till I see my dentist. The receptionists were great and organised everything quickly. Happy with the service received.
We are so happy to read such a great review, thank you!
Fantastic experience: Such a great dentist, kept fully informed and the treatment and aftercare i received was the best ive ever had. I would definitely recommend
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Fantastic experience: Receptionist and dentist very welcoming and friendly.
We're happy you found our staff to be so supportive during your experience. Thank you!
Fantastic experience: Sympathetic , saw me quickly when in huge pain (abcess) - great NHS treatment.
We're so happy we were able to help you out! See you again soon.
Fantastic experience: Wasn’t my usual dentist and I was put at ease as I’m very anxious, communication with me was very good she talked through every thing with me and what she was doing and what options I had.
We strive for 100% satisfaction, and it is great to see you had such a positive experience!
Fantastic experience: Dentist made me feel at ease
We're happy you found our staff to be so supportive during your experience. Thank you!
Fantastic experience: All the workers are friendly and kind lovely dentist best one I ever been to
We are so happy to read such a great review, thank you!
Fantastic experience: Highly recommend this practice. Had a crown fitted yesterday & was anxious about the procedure. The dentist & her assistant were patient & kind & explained the procedure from start to finish. I didn't feel pressured or rushed throughout. Good communication in general too. All the options for treatment were explained fully beforehand.
We strive for 100% satisfaction, and it is great to see you had such a positive experience!
Fantastic experience: All staff within the practice are polite and friendly. This is the first time in a long time that I've felt comfortable with my dentist. Brilliant practice :)
We strive for 100% satisfaction, and it is great to see you had such a positive experience!
Fantastic experience: All the ladies from reception, nurse and dentist were lovely, all seem to go above and beyond to listen, understand, and offer the best advice and care
We appreciate your positive review about your recent experience with us, thank you.
Fantastic experience: Ive visited many times and have always been very well looked after by all who work there
We are very happy to have provided you with such a positive experience!
Fantastic experience: Very good dental clinic.Very nice dentist explained everything.
We are so happy to read such a great review, thank you!
Fantastic experience: Everyone is always friendly and I am put at my ease when ever I visit and Dr Lazza explains everything and shows me on the computer where the problems are and what needs to be done. Great dentist.
We are very happy to have provided you with such a positive experience!
Fantastic experience: Dentist made me feel like a human being unlike previously when I felt like a slab of meat
We are very happy to have provided you with such a positive experience!
Fantastic experience: Great experience.
Thank you for your high star rating, have a great day!
Fantastic experience: Great practice and staff and price .
Thank you for your high star rating, have a great day!
Fantastic experience: kindness of my dentist lady
We strive for 100% satisfaction, and it is great to see you had such a positive experience!
Positive experience: The staff are friendly and respectful and don’t push treatments though may recommend. Unfortunately they sometimes cancel and I have to rebook.
Your satisfaction is our top priority. Thank you for taking the time to leave us this review, have a great day!
Negative experience: Been rescheduled 3 times for my 6 months check up. been waiting For 6 months to get check because i have sensitivity and pain but i guess this is because im nhs patient ?
Fantastic experience: Great staff great place im anxious patient and was reassured and checked on regularly if i was ok during treatment
We appreciate your positive review about your recent experience with us, thank you.
Fantastic experience: Brilliant dentist and very well organised. Reception was very helpful and great communication
We appreciate your positive review about your recent experience with us, thank you.
Fantastic experience: Explanation, support with prices helpful and professional, lovely caring lady, thank you for making my visit stress free.
We strive for 100% satisfaction, and it is great to see you had such a positive experience!
Fantastic experience: Friendly staff, dentist explained treatment fully. Relaxed environment
We strive for 100% satisfaction, and it is great to see you had such a positive experience!
Fantastic experience: Fantastic Dental practice. So good planning to have lunch there next week
We are so happy to read such a great review, thank you!
Fantastic experience: Had a long appointment today and my 10month old was very upset. The kind dental nurses took care of him while I had my appointment even though he was screaming down the building I really appreciate their help and support. And apologies to anyone who witnessed his meltdown. Thank you. X
We're happy you found our staff to be so supportive during your experience. Thank you!
Fantastic experience: Very friendly and make you feel comfortable at all times
Your satisfaction is our top priority. Thank you for taking the time to leave us this review, have a great day!
Fantastic experience: My dentist team are always so lovely to me and help calm my nerves. They use patient friendly language and don’t keep me in the dark about anything. They are amazing. I also have never had any issues with the reception team, they too are amazing and will happily help you with anything you need. Thank you to you all for restoring my confidence in going to the dentist
We are so happy to read such a great review, thank you!
Fantastic experience: Just the nicest dental practice that I have ever had experience off.lovely staff and super dentist. 10 out off 10
We strive for 100% satisfaction, and it is great to see you had such a positive experience!
Fantastic experience: All the staff were happy to help and all had smiles on their faces, Always feel relaxed
We appreciate your positive review about your recent experience with us, thank you.
Fantastic experience: Good. Highly recommended
We are so happy to read such a great review, thank you!
Fantastic experience: Clear and consive explanation of the treatment, step by step reassurance. I felt completely at ease
We are glad we could help! We look forward to seeing you soon, have a great day.
Positive experience: The dentist was very thoughtful and understanding.
We're happy you found our staff to be so supportive during your experience. Thank you!
Fantastic experience: Great experience and the dentist/ assistant were very professional
We're happy you found our staff to be so supportive during your experience. Thank you!
Fantastic experience: Great dentist
Thank you for your high star rating, have a great day!
Fantastic experience: Very positive recent experience - couldn’t rate Sofia any higher - amazing dentist!!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Fantastic experience: Staff are so friendly and helpful, certainly helps to make a dentist visit less worrying
We strive for 100% satisfaction, and it is great to see you had such a positive experience!
Fantastic experience: Brilliant staff and made me feel at ease
We appreciate your positive review about your recent experience with us, thank you.
Fantastic experience: Made you feel welcome and at ease with a .Lovely atmosphere .
Thank you for your kind words and this wonderful review!
Fantastic experience: Lovely clean friendly practice
Fantastic experience: Great practice,Always friendly and the dentists are better then most practices are visited.
We appreciate your positive review about your recent experience with us, thank you.
Fantastic experience: I have been using this dentist for a few years now and never had a problem. Always welcoming and treat you with respect,
We strive for 100% satisfaction, and it is great to see you had such a positive experience!
Fantastic experience: Very happy and comfortable ☺️sorry it was meant to b a 10
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Fantastic experience: Excellent dentist. Phoned for an emergency appointment at 8.30am given an appointment for 9am, treatment carried out and back home by 9.30am. Extremely grateful. Thank you.
We appreciate your positive review about your recent experience with us, thank you.
Negative experience: Really rude receptionist, rude to dentists and patients, saying dentists made her looks stupid, not happy
We're sorry that you had a negative experience at our practice - we will take your feedback on board, and would like to thank you for bringing it to our attention. Have a great day. Best, Colosseum Dental.
Negative experience: Appt booked in January for March, then it was cancelled, I was then offered a new appointment for June, this has now also been cancelled "due to unforseen circumstances " this is appalling, If u can find another dental practice that is accepting patients, please go there instead, over 6 months of waiting for a basic check up, that I still have to pay for .. AVOID
We're sorry that you had a negative experience at our practice - we will take your feedback on board, and would like to thank you for bringing it to our attention. Have a great day. Best, Colosseum Dental.
Fantastic experience: Deep filling replacement. Dentist was kind and gave calming techniques before and throughout the procedure. Explained everything as it was happening. I was so relaxed I almost fell asleep.
We strive for 100% satisfaction, and it is great to see you had such a positive experience!
Fantastic experience: Lovely ladies, explaining step by step on what was being done, my son is only 10
Thank you for your high star rating, have a great day!
Fantastic experience: Lovely friendly staff. Great advice given and made the whole family feel relaxed
Thank you for your kind words and this wonderful review!
Fantastic experience: Took our 1 year old here for her first ever visit, reception staff and dentists were so lovely and friendly and made her first trip a positive, happy experience. Thank you so much! Hopefully we can all start coming as a family
Thanks for your praise and kind comments about our team! Have a wonderful day.
Fantastic experience: Really efficient. Friendly and professional couldnt fault any one . Dentist took time to explain exactly what needed doing and offered choices. No pressure to go for dearer option. Would highly recommend the clinic.
We're happy you found our staff to be so supportive during your experience. Thank you!
Fantastic experience: Really lovely staff, I have a fear of the dentist, made me feel alot calmer, took time and have even booked return visit for hygienest, hadn't been to dentist in many yrs thankyou Lower Hayes team
Fantastic experience: Very good.
Thank you, and have a fantastic day!
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