Polwarth Dental Clinic
Information about Polwarth Dental Clinic
Opening hours
Polwarth Dental Clinic was established in 1955 and has a long standing reputation for high quality dentistry in Edinburgh. Principal Dentist, Dr Ross Saunderson and his team continuously works with his team to create a relaxed and caring environment, offering the very latest in cosmetic and preventative dentistry.
Find out more about our dentistry, treatments, and services. You can also book to see our emergency dentist in Edinburgh if you need urgent care.
Our comment from Best Dentists about Polwarth Dental Clinic:
Polwarth Dental Clinic is a highly regarded dental practice located in Edinburgh, known for its exceptional patient care and friendly atmosphere. Clients have consistently praised the clinic for the following:
- Professional and Friendly Staff: The entire team, from receptionists like Shirley to dentists such as Dr. MacEachan and Dr. Jenny, have been described as approachable, caring, and dedicated to providing a comfortable experience.
- Calm and Gentle Approach: Many patients, particularly those who have had dental anxiety in the past, have noted that the practice offers a calming environment, which helps to ease their fears.
- Quick Response for Emergencies: The clinic is commended for its ability to accommodate emergency appointments promptly without compromising the quality of care.
- Thorough Explanations: Dentists at Polwarth Dental Clinic make it a point to explain procedures clearly, ensuring that patients understand their treatment plans.
- Exceptional Dental Care: Reviews highlight the professionalism and skill of the dental practitioners, with many patients expressing satisfaction with the work done on their teeth.
Overall, Polwarth Dental Clinic stands out as a trustworthy and expert choice for anyone in need of dental services in Edinburgh, as evidenced by the numerous positive testimonials from satisfied patients.
Services and Treatments
Polwarth Dental Clinic: Reviews
Fantastic experience: I recently changed to this dentist and I have to say the treatment and support has been excellent. Special mention to Karen who puts up with my nonsense and Shirley, the friendly face in reception.
Thank you Mark! The team are delighted with your review. Have a great weekend!
Fantastic experience: Have been a customer for several years here. The newer management have improved on what was already a very high standard of service. All staff are very personable and accommodating. Have had a fair amount of work on my teeth in the time I have been here - everything has been comfortable, and built to last. The only time an adjustment was needed after a filling, it was fixed more or less as soon as I mentioned it. The calm and gentle approach, which the staff have across the board, helps a lot.
Thank you so much Sean! Lovely to see you today. The team will be delighted with your comments
Fantastic experience: As someone who was afraid of the dentist for a long time, i am so glad i happened to chose this practice. Jenny is very kind and makes sure you are informed with what’s going on, which makes the experience easier to go through. I no longer dread the dentist!
Thank you Polly. I am so pleased you had a positive experience at PDC. Jenny is delighted with your comments
Fantastic experience: I decided to visit this clinic after I tried to use the NHS dentist and had a bad experience. They received me with respect and my dentist was very patient and educated. Thank you!
Thank you so much Ana! I’m very happy you had a good experience at our clinic
Fantastic experience: Phoned for emergency appointment as I was working away seen the same day Absolutely amazing experience from start to finish everyone so friendly and helpful couldn’t recommend any more highly Thank you all so much
Thank you so much Jonny! We hope you have a safe trip home
Fantastic experience: My experience at Polwarth Dental Clinic has been excellent. After many years without dental care, I was advised to go to this place and I have not regretted it, just the opposite. Ross and Karen are very professional and very patient with me, and I am very satisfied with what they have done with my teeth and their suggestion about what I should follow after the treatment. The receptionist, Shirley is very friendly and efficient. I would recommend this clinic to anyone who asks me. Thank you.
Thank you so much Andres! We are delighted you had a great experience at PDC! See you later in the year
Fantastic experience: I highly recommend this dental practice! I came here based on a friend's recommendation and have consistently had great experiences. The entire team is incredibly friendly and creates a very welcoming atmosphere.
Thank you so much Bianca! We are so pleased to hear you’ve had a great experience
Fantastic experience: Shiny white teeth after a visit to see Karen who was lovely and super thorough for my 6 monthly gum check, clean and polish. Super welcome from Shirley who talked me through the very good value annual plan.
Thank you so much Victoria! I’ve passed on your comments to the team and they are delighted
Fantastic experience: An incredible experience at the Polwarth Dental Clinic. From the moment I walked in, I was greeted by Shirley, whose positive energy instantly shone through. She was polite and welcoming, making the check-in process and initial sign-up seamless and stress-free. Dr. Jenny was absolutely first class. She took her time to thoroughly examine and care for my teeth, ensuring that every query I had was addressed. She was patient, easy to converse with and incredibly helpful, outlining how I can improve my dental care day-to-day. I truly appreciate the level of dedication and care I received here. The entire team is outstanding. I highly recommend this clinic to anyone looking for top-notch dental care!
What a fantastic review. The team are delighted with your comments Edward- thank you!
Fantastic experience: Best dentist experience ever! Both the reception staff and the dentist, Jenny were heartwarmingly friendly, and made me feel relaxed. Thank you so much for taking care of me.
It was our pleasure Suvi! Thank you for the lovely review :)
Fantastic experience: Ross is an amazing dentist. Honestly, you don’t feel the injection going in your mouth. Best Dentist I’ve ever gone to in my life highly recommended. Shirley is very welcoming at reception as well. 10 out of 10. Well done guys
Thank you so much Anthony! We are delighted with your feedback :). See you in the summer
Fantastic experience: I called for an emergency appointment in the evening and was given one first thing the next day. Ross was absolutely brilliant - he fixed my front tooth to the highest standard, I couldn't tell which one had been worked on! The staff are all amazing. I live in the Highlands but will be coming back! Can't recommend enough. Thank you!!
Thank you Sarah! It was a pleasure to meet you and we are delighted you are happy with your tooth
Fantastic experience: I can't rate this dental practice highly enough! I was travelling up to Edinburgh for a wedding and the crown on my front tooth fell off. Obviously this was a very stressful situation for me. When I phoned up for an emergency appointment Shirley the receptionist was so kind, soothing and reassuring. They fit me in on the same day and when I asked about the cost she was more than happy to speak to the dentist and reassure me. When I saw Ross the dentist, he was kind and friendly and very knowledgeable, putting me at ease throughout the treatment; he explained what he was doing throughout. Not only did he fit my crown back on, he also discussed the reason that it may have come off and options for the future even though he isn't my regular dentist. Everyone in the practice clearly care about their patients!
Thank you so much Zoe! We hope you had a lovely weekend in Edinburgh. We are delighted with your review
Fantastic experience: I had a temporary filling come loose and didn't have a dentist in Edinburgh having recently moved here. I feel very lucky to have found Polwarth dental clinic. Shirley was very kind and patient on the phone with me and managed to get me an emergency appointment the very next day. My dentist Jenny was excellent - very kind and obviously skillful. Great experience overall, highly recommended
Thank you so much Sofija, I have passed on your kind words to the team- they are delighted
Fantastic experience: I cracked a tooth / filling a few nights ago. Although not in pain it felt terrible and I was really keen to get it repaired as soon as possible. Unfortunately my regular dentist couldn’t help for at least a week. I phoned Polwarth Dental Practice and the receptionist Shirley explained their emergency service and was able to give me an appointment within a couple of hours of my call. Jenny the Dentist was able to repair my broken tooth during the appointment. I can’t speak highly enough about the standard of service I received from all the team at Polwarth Dental Practice.
We are delighted to have been able to help you David!
Fantastic experience: After years of putting off treatment whilst being under NHS, I have been coming to Polwarth Dental for 18 months now since I moved to Edinburgh and always receive excellent care. Particularly since Dr Ross took over. He is really patient with me and not at all patronising or judgemental (as I’ve experienced previously). My teeth aren’t in the best shape, but we’re working on getting me to a much more confident place
Thank you so much for your kind words Kelly- it was lovely to see you today.
Fantastic experience: Everyone is so welcoming and lovely here, there's no judgement whatsoever and it's probably the most comfortable dentist appointment I've ever had :)
Thank you so much Clara. Our team are delighted with your review
Fantastic experience: Having been reluctant to return to the dentist for a few years my first visit to the practise was a very friendly and calming experience and I was delighted with the kind and friendly approach by all the team.
Thank you Karen! We are lucky to have the team we have at PDC- I am pleased they looked after you well
Fantastic experience: Thank you to the Polwarth dental clinic. Really friendly reception and atmosphere. The dentist Ross Saunderson super professional, competent and informative. Highly recommend this dental practice.
Thank you so much for your kind review Oscar and welcome to Polwarth Dental Clinic! We’re so glad you made the choice to register with us :)
Fantastic experience: I was lucky enough to be seen by both Dr. Ross (for emergency services) and Dr. Jenny (treatment). I was hesitant and a very nervous client due to previously traumatising experiences with dentists, but both doctors made me feel extremely comfortable. I was especially shocked with the kindness and compassion shown by Dr. Jenny - who went out of her way to fit me in for an appointment. Thank you!
Thank you so much for your kind review Kasia. We are glad that you had a good experience and we look forward to welcoming you back soon!
Fantastic experience: I put off going to the dentist for so long and needed a lot of work done after not taking care of my teeth as a child (of course some genetics at play too). Other dentists I’d been to had been judgmental or pushy. When I found Polwarth Dental, everything changed. They were kind, understanding, patient, and great at explaining everything with each visit. I always felt at ease there and now I’m able to smile bigger than ever. Thank you!
We're so pleased that you have been happy with the treatment you have received with us- thank you for the kind review!
Fantastic experience: Alana is absolutely brilliant! It's a knack to be able to give an injection painlessly. She was very friendly and proffessional. I highly recommend her.
Thanks for your kind review, Barbara. Yes, our dental therapist Alana has made a great addition to the team :)
Fantastic experience: Absolutely brilliant! Got a composite filling replaced at incredibly short notice and it’s absolutely perfect. Thanks Ross!
It was lovely to meet you this afternoon Adam. Thank you so much for your kind review!
Fantastic experience: Very reassuring, explained every procedure thoroughly, lovely staff, very friendly, highly recommend!
Thank you for your review Ailsa, we really appreciate it!
Fantastic experience: Dr Saunderson and Dr Jenny are excellent and care about their clients. The staff are also amazing and lovely. Great team at work.
Thank you for your kind review Sofi, we aim to please :)
Fantastic experience: Excelleng local dental clinic with talented dentists and great value subscription service including full insurance coverage
Thank you for your kind review David- we are so pleased that you are happy with our service and we are always happy to discuss insurance options with patients.
Fantastic experience: After putting off getting my 55 year old mouth fixed for (many, many) years, I noticed this place which is about 5 minutes from my new flat. They booked me in that day and only five visits later I can now smile in photos again. Exceptional service and Ross and the team are wonderful people. I’m still old and ugly but they’re not miracle workers. Many thanks!
We are so happy that we have been able to help you smile again, Chris. Thank you for your kind review.
Fantastic experience: Excellent experience - great staff and Ross is a great dentist - taking time and care while handling procedures. I would greatly recommend!
Many thanks for the great review, Arnaud!
Fantastic experience: Brilliant clinic! Great atmosphere and a very pleasant team. Very professional front of house and Dr Saunderson and his assistant made me feel at ease and communicated very well. Highly recommend this clinic.
Thank you Connor!
Fantastic experience: Easy to book, amazing service and the receptionist is really helpful, she made sure I knew everything before booking and after my appointment
Thank you for your review Rafael!
Fantastic experience: I recently visited my dentist Dr MacEachen and I had a great experience. He was very professional, as always, and ensured that I was comfortable throughout the entire appointment. What impressed me the most was how clearly he communicated with me, despite me knowing very little terminology in dentistry and English not being my first language. He was patient and ensured that I understood everything that was happening. Overall, I would highly recommend this practice to anyone looking for a professional, caring and effective dentist. Moreover, the receptionist has always been incredibly helpful in getting me in for emergency appointments and ensuring I received clear instructions after each visit. I am grateful for her excellent customer service.
Fantastic experience: The team here are amazing and very professional. The receptionist is incredibly friendly and immediately puts you at ease when entering the practice. I had several fillings and a root canal here following several years without going to the dentist. I would highly recommend this dentist to others. Thanks to all at Polwarth Dental Clinic! :)
Thank you for the kind review, Lisa. We are so pleased to hear that you are happy with the service we provide.
Fantastic experience: Friendly and do an amazing job
Fantastic experience: Going to the dentist is never fun. Being on holidays and having to find emergency dentist is worse. I have been very lucky that I have found Polwarth Dental Clinic - they are extremely helpful, highly professional, very friendly and welcoming too. I have been very well taken care of. My favorite dentist abroad
Fantastic experience: Could not thank them enough. After breaking my front tooth days before an event and trying numerous dentists including my own (who couldn’t see me for 10 days!) I called and got an appointment that same day to get it fixed. Lovely, comforting and friendly people to deal with from the beginning. Couldn’t be happier with the service
Fantastic experience: I have been having my teeth taken care of by Dr MacEachen for over 20 years. I travel from New York City twice a year because I know the expertise of this practice is far superior than anything I can get in the United States. Highly recommend to anyone!
Fantastic experience: After a long way from what conditions I had put my teeth into it was safe too say I needed help.The pain from trying too enjoy a meal too Drinking a glass of water was just very uncomfortable . After many appointments and advice and dental plans I’ve finally reached the end. I feel on top of the world with my teeth.and this could not of been done without polwarth dental clinic Very professional very hard working and also a really nice environment. Receptionist is very helpful and talks you through everything and has an answer to every question ♀️. These guys are the professionals and I will be recommending to anyone I speak to. And also these guys have checked my dads teeth and my brother but luckily they didn’t need as much attention as me. We highly recommend thanks guys
Fantastic experience: Joining as a new patient, I was immediately impressed by the professionalism of Dr MacEachen and his team. I was walked through exactly what treatment I needed and why which was so refreshing. The service and availability is fantastic and the end result is outstanding. I can't recommend this dental clinic highly enough!
Fantastic experience: Great dentist with experience, reception staff and assistants are lovely and professional. All dental plan was explained to me clearly and estimate is given in advance each visit so I know what to expect. Practice itself looks great too, clean and cosy looking. It’s such a difference to my previous experience when I would feel rushed, job was done but very little explained. I appreciated guide on how to properly brush, I feel like since changing my method my gums improved and teeth are less sensitive.
Fantastic experience: Cannot recommend this dentist enough! After explaining that getting dental treatment makes me nervous due to a bad past experience, they did a fantastic job reassuring me and even played some ACDC for me after asking my favourite band. Staff were extremely friendly and did a great job on my tooth that needed fixed quick.
Fantastic experience: What can I say from start to finish a completely professional team. I called early in the morning and was lucky to get an emergency appointment. I would highly recommend this practice.
Fantastic experience: Fantastic Dentist - great care, brilliant staff
Fantastic experience: The ONLY place in UK willing to provide emergency treatment for a failed filling which I incurred while visiting from Australia. Excellent & timely treatment, much better now thanks. Not cheap, but excellent value, very happy.
Fantastic experience: An absolute 5 star! I cannot be more grateful for Mr. MacEachen and his super Team to take care of my tooth! Thank You! Fantastic kind service, always helpful and very flexible regarding to the appointments, moreover the Doc's professionalism is outstanding! I am so happy and relaxed of finding this clinic by luck after I moved to Edinburgh. Highly recommended for anyone searching a trustable and professional dentist, there is also a super dental membership programme provided with great conditions.
Fantastic experience: My family and I have been with this practice for years and have always received a very friendly, honest and highly professional service. Over the years I have personally required need of a bite guard, fillings, porcelain fillings, root canal and extraction of an impacted molar. This week I had a crown fitted. Willie has conducted every examination, investigation and proceedure to the highest standard, taking notes, pictures, x-rays and moulds where 'appropriate and necessary'. I see a recent 1 star 'rambling' review from a new client. I can only assume that this person has several years of dentistry training, experiance and appropriate qualifications? What else could explain such a contrasting view of this surgery's practices, or provide an informed context of what 'appropriate pre-treatment' actions were required for thier remedial dental needs? ...or maybe - like me - they should have looked after their teeth better! After all, that is the ultimate pre-treatment activity. ;) I personally rely on results, not misguided opinions. That is reflected in my review here.
Fantastic experience: Excellent service and friendly staff
Negative experience: I chose this dental practice because of its high-rate reviews. but on second thought, I am a bit hesitant to continue my treatments in this clinic. I have been to dentist many times and usually during the first check up they did a full X-ray scan of my teeth to give an exact treatment plan. This was usually the maximum amount that you needed to pay according to the X-ray condition of teeth and they started with the one which needed the fastest treatment. They stated that this plan is valid for six month and after that another full checkup must be made. They usually suggested that a specific tooth might need a root canal but during the session they will decide the best treatment based on the condition but you know that your tooth might need a root canal. This was the routine in Iran, the Netherlands and my previous dentist in Edinburgh. I found it very weird that in this practice the dentist took photos of my teeth instead of X-ray scan (using a camera) and told me that the treatment plan may increase in the future depending on the X-ray of each tooth. He told me "I think I will start with No.4". Which is very unclear to me how he made this decision by looking at the photos. I believe a full X-ray could be a better indication of all teeth conditions and I can manage my time and money to start the ones which are the most important. If the X-ray is going to be done one by one in each session, I cannot plan my time and expenditure to get the most out of my treatment. I understand this might be the approach in this practice but unfortunately, in my opinion it will result in hidden costs and delay in treatment of the ones which are critical. I wish I had discussed this that day with the dentist because I don't know why I paid 60£ and left with a treatment plan based on visual observations and pure experience rather than an X-ray. This bill can double or triple later according to X-ray. I communicated this with the practice in an email and their answer is : "I am sorry that my examination modality was not to your liking. I wish you every success in finding a dental practice you feel more comfortable with. Yours sincerely, Dr William RJ MacEachen" I usually read reviews carefully so I am posting this here to help other people have a "realistic expectation" of their visit in this practice. I don't know if this is a normal procedure in dental practices but it was not in previous practice (unfortunately the dentist retired three years ago). I wish luck for everyone and take care of your teeth because it makes your smile even more beautiful. :x
Fantastic experience: Very clean place, and really supportive
Fantastic experience: I am a nervous patient but Willie the dentist was so gentle that I felt nothing. I am extremely happy with my care in his hands. He was very thorough and he explained everything so that I was confident.
Fantastic experience: Fantastic experience every time I have went. Very efficient and professional, and I trusted the recommendations in my dental plan completely. Really happy with the work that I have had done - couldn’t recommend enough!
Fantastic experience: My wife and I are big fans of Polwarth Dental Clinic. The reception team are really helpful, welcoming and informative. They have a great system working between reception and clinicians so your plan, costs and appointments are managed efficiently. Dr MacEachan is a great dentist. Thorough with imaging and planning prior to doing anything with your teeth and has a no nonsense approach. He will tell you funny stories or come out with some pretty hilarious comments which I can imagine is quite settling for nervous patients. It's great to see the team cracking jokes and keeping cheerful during what has been a pretty tricky year for everyone! I've previously suggested the clinic to others who have also had great experiences - so I am confident to keep recommending. Thanks guys!
Fantastic experience: Had a very pleasant experience despite the fact that I am really not confortable and quite scared when dealing with any dentists.. Felt NO PAIN at all during my extraction! Would highly recommend!
Fantastic experience: I have been using Polwarth Dental Clinic for over 20 years and wouldn’t go anywhere else, even though I no longer live in Edinburgh. Dr. MacEachen and his team are friendly, caring and professional. The surgery is beautifully decorated with LNER posters. A visit to this clinic is not a chore!
Fantastic experience: Great experience, very professionals, kind service. An immediate emergency appointment, they treat my kid like a king! Thanks
Fantastic experience: Hello , I had a big pain with my tooth and I wasn't register patient . They found a gap in the schedule for me to help me with my problem . When I arrived ,the receptionist was outstanding, worried about my pain . Super quick treatment and perfect staff . Highly recommended.
Fantastic experience: Had wisdom tooth out in 15 mins no issues at all. Best dentist! Thank you!
Fantastic experience: Excellent friendly professional and helpful service by such nice friendly people. Can't fault the place in anyway shape or form
Fantastic experience: It was really easy to get an appointment on the same day even though I wasn't registered as a patient yet. The team is lovely and I will definitely come back when I need to see a dentist.
Fantastic experience: I needed an emergency appointment and after seeing the positive reviews, I decided to give this clinic a call. Thanks to the amazingly helpful receptionist Mairi, 20 minutes later (really!) I was sitting in Dr MacEachen's chair where he listened to my problem attentively and determined I need an extraction. In order to prevent any complications, he slotted me in at the end of the same day. The extraction was quick and painless and he even threw a scale and polish on top to reduce the risk of infection of the wound. All the while absolutely professional and reassuringly calm, confident and focused even though he was nearing the end of what was clearly a very busy day. The rest of the staff were also lovely and made it repeatedly clear to me that my wellbeing as a patient is important to them even after the treatment. I have not been to the dentist for 5 years before today, but I will be coming back to Polwarth Dental for a comprehensive examination and any subsequent treatment as soon as possible, so that in itself speaks a lot about my positive experience here. Definitely will be recommending this clinic to anyone I can.
Fantastic experience: Such a lovely, family practice. We called for an emergency appointment for our toddler after an incident with a seesaw left her front tooth wobbly. We got an appointment within the hour, even though none of us are registered there. The dentist and his daughter (the receptionist) were so gentle and reassuring. My daughter wasn't scared at all despite the PPE. We even got a Peppa Pig sticker! I've been avoiding going for a check up during Covid but everything felt clean and safe so I think I'll do that for myself now.
Fantastic experience: The staff at Polwarth Dental Clinic are an outstanding team of professionals. I avoided all dentists for many years, but have been cured of my fear of dentists in just a few weeks. The dental treatment is absolutely first rate, painless and delivered in a relaxing, friendly manner. Currently they go out of their way to ensure precautions against Covid are strictly adhered to, and this only adds to the feeling of care and responsibility.
Fantastic experience: I would highly recommend Polwarth Dental Clinic.
Fantastic experience: My experience is highly recommended. They treated me to an emergency with a toothache, and they gave me a solution in just 20 minutes. The great experience of the professional team during the intervention was appreciated
Fantastic experience: Got a same day appointment when I had toothache, and was very impressed by the standard and professionalism of the treatment. So good I signed up to have all my dental work here.
Positive experience: I went to have a wisdom tooth extracted. I had seen that Willie was reputed well and the receptionist affirmed his credentials. Communication was very clear and I was advised how to prepare. The procedure itself was easier than I thought it would be. It was perfectly bearable. A worthy investment.
Negative experience: Very poor. When you call they tell you visit is cost 45F. I had problem with gums because what he told me i have gum decease. Obviously i know that when i come there. Usually this come when you have too much tartar. I was sure he going to remove it from my teeth. NO..... He start showing me his toothbrush and telling its best one and cost only 45 F .... at the end he told he going to clean my tooth but next week after when i told i going back to work he change his decision for Friday my visit was at Wednesday -.- . I was shock he not going to do it at the same day for 45F what they told me no...... just they told i have to have next visit. Cost another visit 55F. I was there and just feel im at SCAM place.... 45F visit, 45F toothbrush what i no need, 5F mouth wash and another visit 55F sum of that is just 150 F. Maybe we have COVID but please taking 45F for just look on your teeth by 1 minute its so RIDICULOUS!!!!!!!
Dear Maciek,
Thank you for your Google review. As we explained in response to your Facebook review due to patient confidentiality it would be inappropriate for us to reply to the specifics of your review on a public forum. However, if you would like to discuss it further please don’t hesitate to contact us directly.
We currently offer a same-day emergency appointments for both registered and new patients at a cost of £45. This is a 10 minute emergency consultation to enable us to diagnose & assess your condition and prescribe any further treatment you may require. We are always open and upfront with any further costs that may be involved as we want our patients to make informed decision based on the advice given. We always attempt to arrange future appointments at a time most convenient for our patients.
With best wishes,
The Polwarth Dental Clinic team
Fantastic experience: Excellent care as usual from all staff at clinic
Thank you Brian for you kind words, we look forward to welcoming you back to Polwarth once we re-open.
Fantastic experience: There are not enough stars to review this clinic. I have had the best treatment from William and Xandra, who are the most understanding, welcoming and caring perfectionist professionals. The clinic is very clean and have the friendliest receptionists who dealt with my emergency appointment efficiently. I had the best experience through out the treatment and I could not recommend this clinic enough. I am so glad I have found dentists I can trust finally! I have never wanted to go back to the dentist so much. Thank you to all the staff!
Thank you Ryoko for your lovely review. We look forward to welcoming you back to Polwarth once we re-open.
Fantastic experience: Just want to say a big thank you to all the staff especially Willie for fixing my tooth. I am a new client just moved backed to Edinburgh and have never had a Dentist like it. Great service
Thank you for your kind review - it means a lot to us. We look forward to welcoming you back to the practice once we are able to re-open.
Fantastic experience: My last hope in saving my tooth has been Dr. Willie MacEachen. It was before Christmas holidays and a molar started to hurt; it was inflamed. For this emergency, I called at 9 am and lucky me, I was welcomed by 9:20 am in Polwarth Dental Clinic. Basically, this tooth has had two root treatments in the last six years plus an encapsulated infection in the tip of the roots. Dr. MacEachen didn't ever guarantee that we would save the tooth but he said he would do all he can to save it. Normally, a dentist just takes the tooth out and problem solved most of dentists and more than ten I visited between Spain and here Edinburgh, would have taken the tooth out, normally a third root treatment is not in their procedure yet. I wanted to save my birth right tooth so, I placed all my faith in Dr. Willie MacEachen as he seemed really confident and his words sounded to be a dentist that brings evolution and braveness in dentistry. It took five sessions cleaning the affected roots where in the third session there was a bit of disappointment because the infection increased so I had to take antibiotics, forth session the infection was down and it wasn't inflamed anymore which was a good sign because in my fifth session, lucky me the roots were completely cleaned. My tooth was saved by him and his professional approach to not just take the tooth out if not to try the best to conserve it until nothing can be done, that is the way. I'm really happy with all the team, his wife Xandra MacEachen was there at all times helping him and her presence was as well really positive. Totally recommended.
Thank you so much Elena for taking the time to write such a detailed review and for your positive words.
Fantastic experience: Prompt, professional and patient-centred service of the highest standard.
Thank you for your review Sandra and we look forward to seeing you at your next appointment!
Fantastic experience: Highly recommended!! I walked in for an emergency chipped tooth, not expecting to be accommodated on such short notice. The reception team welcomed me with professionalism and efficiency. After a very brief and pleasant wait, the Dentist took me in and within minutes, my issue was resolved. The whole team took excellent care of me, and I will certainly return when the need arises! Very highly recommended!
Thank you so much Mairi Ann for your lovely review! If you ever find yourself with another dental emergency we would be most pleased to see you again.
Fantastic experience: Excellent dentist. Had my wisdom tooth extracted and didn’t even realise it had happened. Also helped me out in an emergency, fitting me in that day. Friendly staff - actually don’t dread going to the dentist!
Kate we are so pleased you had such a positive experience at our clinic! Thank you for taking the time to write a review and we look forward to seeing you at your next appointment.
Fantastic experience: Friendly receptionist and patient dentist and hygienist. Go out of way to help submit dental claims as I was unfamiliar with UK process at first
Thank you for writing such a wonderful review and of course, if we can ever help make your experience any better we are most happy to help!
Fantastic experience: Walked into the reception and was greeted by mairi the receptionist who made me feel at ease as I'm nervous about going to the dentist. Very clean and comfortable and usually on time, the dentist here always puts me at ease with his funny stories and before I know it I'm out the chair. Couldn't be more satisfied with my dentist and the people in the bussiness. Thank you for fixing my teeth!
Thank you very much Nicola for your positive words. We look forward to seeing you at your next appointment and I can assure you the dentist always has lots of exciting stories to tell!
Fantastic experience: Another great big thank you to Willie and the team for the quality work carried out on my teeth. A professional, yet personable, service with time to explain everything around my course of treatment. As soon as you walk in there is a pleasant and comfortable waiting room which is occupied by friendly and pleasant staff. In the surgery itself Willie and his Dental Assistant were consummate professionals, great care taken on cleanliness of equipment and my wellbeing and the conversations are always interesting and informative (and even quite amusing at times ) All in all, an excellent customer experience.
Thank you Brian for such a kind and informative review as it really helps our new patients in their choosing of a dental clinic and from what we have been told they are incredibly grateful! It is always a pleasure to see you and we look forward to seeing you at your next appointment.
Fantastic experience: Great dental practice, dentist always explains carefully what the treatment plan involves, good availability of appointments.
Thank you Louise for your review! We are so glad you have been impressed with our care and as always if you ever need an appointment we will get you booked in right away.
Fantastic experience: Very simply the best dental practice you could possibly find.I have been a patient here for 30 years and always received the highest standard of dental care. From the cheerful receptionists ,dental nurses and hygienist to Dr. MacEachens professional, friendly and calm demeanour. He delivers a pain free,efficient service and I would have no hesitation recommending this practice most highly to anyone looking for a fantastic dentist. Joan Donaldson.
Thank you so much for your kind words Joan. It is an absolute please to have you as one of our long standing patients and we are so grateful for your recommendation. We look forward to seeing you at your next appointment!
Fantastic experience: Great service. Never a problem getting an appointment at short notice.
Thank you for your review Stewart. We ensure if you ever need an appointment with us we would be most happy to get you straight in!
Fantastic experience: Very good clinic. Everybody is friendly and they always try their best to satisfy their clients. Everything they do to your teeth it's explained to you in clear terms. Recommended.
Thank you for your lovely review and recommendation Simone! As always it is a pleasure to help and we look forward to seeing you at your next appointment.
Fantastic experience: So kind and helpful giving me emergency treatment whilst visiting Edinburgh. The Receptionist Marie was so reassuring all so professional
Thank you for your kind words! If you ever find yourself in Edinburgh again and in need of a dentist we would be delighted to see you.
Fantastic experience: Polwarth Dental Clinic is by far the most professional, technically advanced and family orientated dental practice I have come across anywhere in the three continents I have lived over the last 40 years. The staff truly cares about their patients and Dr MacEachan offers the most advanced procedures and delivers the best results!!
Thank you for taking the time to leave us such a great review! To hear that patients like yourself have traveled far and wide to return or visit us for the first time is such a rewarding feeling and one of the best compliments we could receive. We hope to see you for many more years to come!
Fantastic experience: I’ve been with this practice for over 20 years and couldn’t praise the staff more. Always a warm welcome when coming in and excellent communication if I’ve ever needed to change appointment times/cancellations etc. My teeth have been well looked after by both Willie and Debbie who always make time for a chat, making you feel at ease. Always a pleasure coming in for a check up!
Thank you for taking the time to write such a wonderful review. It is an absolute pleasure for our clinic as we have the best patients like yourself!
Fantastic experience: This was my first visit to this dentist and as I am not a fan of going to the dentist I was already nervous when I walked though the door. I needn’t have been, the receptionist was friendly, chatty and helped to put me at ease. The dentist was very friendly and patient with me, he took things at my pace to help me feel a bit more relaxed, and when I was a bit panicky he reassured me. Definitely recommend this place.
Thank you Debbie for your kind and honest review! We work incredibly hard as a team at our clinic to offer the best service we can for our patients and it's a pleasure to hear you had such a positive experience. If we can be of any help in the future we'd be delighted to see you again.
Fantastic experience: Always a great service, I’ve been a patient for years and the friendly helpful team are just great, highly recommend the clinic!
Thank you Garth for your great review, it is a pleasure for us! We look forward to seeing you at your next visit.
Fantastic experience: I have used The Polwarth Dental Clinic for well over 15 years now and I can highly recommend them. Over the years I have introduced several family members and friends to them due to their professionalism and affordability. Thank you for my fab smile!! Jane Nicol
Thank you for such a lovely review Jane and for recommending us to the rest of the family!
Fantastic experience: I’ve now been attending Polwarth Dental Clinic for 10 years. The team at this Clinic are second to none in all that they set out to achieve. From the warm welcome on arrival, which helps to relax any nervous patient, and all advice and potential procedures clearly explained by Dr Willie MacEachen, everything is carried out in both a friendly and thoroughly professional manner. It’s easy to forget you’re actually sat in a dental chair when Willie is ‘working his magic’ on you. Highly recommended.
Thank you very much for your kind review :)
Fantastic experience: Excellent and fast service. The experienced staff always does their job professionally and keeps high standards. I never had any complaints and would highly recommend this clinic.
Thank you very much for your recommendation! :)
Fantastic experience: As someone who is notoriously scared of the dentist I have to say this has been my best dental experience ever. From the incredibly warm welcoming at reception to being in the dentist chair I always felt like I was in the best hands. Thank you very much to the Polwarth Dental Clinic for making my experience as lovely and enjoyable as it was! I can now say I’m not that scared of going to the dentist anymore.
Thank you Joanna, so glad you aren't scared of the dentist anymore! :)
Fantastic experience: Fast personal service with a smile which is what I had after my treatment
Thank you very much for your review David!
Fantastic experience: I always had a very pleasant experience at Polwarth thank to helpful and caring staff. An immediate emergency appointment and pain relief from the broken tooth. Very well explained treatment procedure and nice atmosphere. I would highly recommend!
Thank you Kamila, very kind of you to say :)
Fantastic experience: Absolutely brilliant! After suffering toothache for over a week I ventured all over town trying to get seen and as a last resort tried Polwarth. The receptionist was lovely and although they were fully booked I was given a small slot right away and was seen. In and out in half an hour feeling like a happy man again. And as somebody who has a life long fear of dentists, I was surprisingly calm and made to feel at ease! Couldn't praise this place and the staff enough :).
Thank you so much, really glad to have been able to help!
Fantastic experience: Polwarth dental clinic delivers exceptional service! The reception team are always so friendly making you feel instantly at ease and comfortable talking about anything. The dentist no longer seems a scary place here and this is reflected in their practice. The service is the best that I’ve experienced in dentistry, handled by staff who instantly make you feel safe and calm supported by the decades of experience and training behind them. Procedures are handled with safety and care as the priority but the speed at which they are completed is just another perk that reflects the level of professionalism the clinic offers. I couldn’t recommend this dentistry more for anyone that is looking to first sign up or switch dentistry’s.
Thanks Cameron, we're really glad you've had a good experience :)
Fantastic experience: Prior to moving to Edinburgh, I had an accidental chip on my front tooth (which is never great in the photos you take home). I had called to book an emergency appointment and was offered one on the same day. I have now moved here and am glad to call Dr MacEachen my permanent dentist. 5 Stars!
Thank you for your kind words Chris. We're happy that we are now your permanent dentist too! :)
Negative experience: Couldn't be worse customer service. Caring the bare minimum for the patient. Charging fees for their airtime. Pushing all their medications without any consideration that I may want to consider other methods, as theirs is the best of all. Little time spent with the patient and all just to turn money. I diagnosed myself prior to the visit just to tell them that I have pericorinitis. All the dentist said was to confirm it is. All he said he can do is to pull it out. Just cause its great money. No compassion in the service, no sympathy to the patients... And they call clinical excellence...
Fantastic experience: Can't speak highly enough of this dental practice. Been a patient here for thirtyish years. Excellent standard of care from all members of staff. Would highly recommend
Thank you so much for your kind words Christine. It's been our pleasure. Look forward to seeing you in 2019! :)
Fantastic experience: An excellent clinic that is happy to service private patients and travellers from overseas like me. I have a history of being a nervous patient who has fainted in the chair before and Dr. MacEachan listened to my concerns and went ahead with the examination and an extraction in exactly the way I asked to make it as relaxed, quick and pain-free as I could hope for. He performed the extraction perfectly and it was all over in a minute. I was also able to get my denture modified with a new tooth for about 1/10th the cost of getting it done at home in Australia and was given free follow up sessions to make adjustments to make sure it fit properly. The reception and nursing staff are friendly and welcoming. The ambience of the surgery is homely and non-medical. And the prices are reasonable by UK standards. Extremely happy customer thank you!
Thank you so much Robert for your kind words. We hope that you both enjoy the rest of your trip in Europe before heading back home to Australia.
Fantastic experience: I was recently in Edinburgh on Holiday, second day and I broke one of my back teeth. This was late in the afternoon, I checked on line and found Polwarth Dental Clinic which had excellent reviews. I telephoned and explained the emergency, I was amazed Dr. MacEachen was able to fit me in first thing the next day. He removed the broken half of my tooth and did a temporary repair. He went over my options and I decided not to take the chance of further damage to this tooth, within a week I had a ceramic inlay. The cost was reasonable and the Clinic supplied me with all the paperwork and pictures I would required to send in a claim on my medical when I got home. I would highly recommend Dr. MacEachen and special thanks to the staff for all your help.
Dear Margaret, Thank you for your kind words, it was our pleasure to treat you. We are glad you enjoyed your time in Scotland and hope you had a safe trip back to Canada. If you are ever back in Edinburgh and need emergency dental care, you know where to find us!
Fantastic experience: Having avoided the dentist for years, I mean years I was horrified to wake up chewing half a molar this morning. The remaining tooth was ragged and sharp so i knew i needed to face my fear and visit the tooth man. The lovely Mairi talked me through the whole process over the phone To calm my fears and thankfully managed to squeeze me in last minute. Throughout my treatment Willie distracted me with some stories of his time working in the practice, all with the luxury of some blue planet 2 above me. So happy to have faced my fears and I feel so relaxed about my follow up appointments. Thank you Willie and the team
We were so glad we could help Sean. Look forward to seeing you for the follow up appointments :)
Fantastic experience: I found Polwarth Dental Clinic about 6 years ago when I had an emergency with a tooth that had been botched by another dentist. It was new years eve and Willy saw me later in the day from when my appointment was booked and my tooth was pain free and managed to enjoy the hogmanay celebrations. Since this first visit, I've continued to see willy as my dentist. He's fabulous, super gentle, tells stories while your in the chair and plays BBC Plant Earth documentaries on the TV above the chair to distract those from having their teeth worked on. I since have stayed with Willy as my dentist and I can't recommend him more.
Thank you for your kind words Kirsty! We are grateful that even years after that initial emergency appointment, you are now a regular patient :)
Leave your opinion about Polwarth Dental Clinic:
Polwarth Dental Clinic appears in the following listings:
Other dentists you may be interested in
Ardmillan Dental Practice
Morningside Drive Dental Care
Edinburgh Dental Studio
AS Endodontics - Root Canal Treatment Edinburgh
Add your dental clinic to our directory for free
If you manage a dental office and want to appear in our guide, send us your company information and you can appear completely free of charge.