Little Owl Dental, Temple Street, Llandrindod Wells

Negative experience: I would rate this dental practice a ZERO. My experience at Little Owl Dental with dentist SAMI AOUANT  was one of the most distressing and unprofessional encounters I have ever had. SAMI AOUANT was dismissive and hostile. He greeted me sharply with a curt “Hi” before turning back to his computer, ignoring me entirely. He didn’t wash his hands before putting on gloves, wore no face mask or full PPE, and failed to provide goggles to shield my eyes from the light. When I tried to explain the matter, Sami rudely cut me off, saying, “I don’t want to hear no more,” refusing to let me finish. He probed the painful area without any warning, causing me to flinch in pain. Instead of showing empathy, he threw the probe onto the table in frustration, saying, “Look at you, I cannot perform this examination because you move. This examination has ended”.  He never allowed me to talk. Throughout the appointment, his demeanour was threatening and intimidating. SAMI  charged at me multiple times and invaded my personal space, getting so close to my face that I felt his breath on my forehead my face was pressed against his chest. He shouted at me, “You are such a....” and abruptly stopped himself. I believe he was about to call me a derogatory or degrading name, which left me shaken and appalled. SAMI tried to physically pushed me with his hand while demanding I leave the room, when i tried to explain and defend myself as he made up a false accusation against me. I firmly told him not to touch me, but he continued to behave aggressively, charging at me and towering over me in a way that made me feel unsafe. I truly believe he was provoking me, as if he was looking for an excuse to escalate the situation further, possibly even physically. He provided me with conflicting diagnosis stating I need an extraction, then my tooth is fine. When I asked to take a picture of my X-ray, SAMI'S hostility intensified. He yelled, “We’ve got Christmas, we’ve got New Year’s, we’ve got business! Take your picture and get out! Go, go, go, get out!” How can you treat a patient like that? In the hallway, the nurse asked me if I was okay, and I said, “No.” She said she was sorry i had a bad experience in the room. At that moment, the Sami Aouant (dentist) came out of his room, charged at me, and said, “We have had a very stressful day; we are the only dental practice open.” SAMI then walked back into his room. I told the dental nurse this behaviour was not ethical. I said I needed to film this situation because I didn’t feel safe, i feared he was going to place his hands on me this time the amount of time he charged at me. When I started recording for my protection, the dental nurse eventually walked on and Sami Aouant came out from his room charging at me yet again, to which the nurse told him i was recording, he suddenly changed his body language and tone, saying, “I don’t know what you’re talking about. I am so sorry,” but this felt entirely insincere. The nurse then placed me in a separate room, claiming there was a “miscommunication” and that the Sami “speaks with his hands.” Excusing his behaviour and I told her this was not a miscommunication, she had witnessed his aggressive behaviour, including when he charged at me and shouted at me, got up and close to my face many times. His behaviour was so degrading and inhumane. She apologised that i had a bad experience and said she would bring me tissues, but she never returned. SAMI AOUANT (dentist) is a terrible person who does not know how to speak to or treat patients. He seems to think he is superior to others and that people are beneath him. He is dangerous, threatening, and unfit to be in this profession. From reading other reviews, it’s clear this is not an isolated incident Sami Aouant has a pattern of treating patients poorly, and believe he can go even further due to my ordeal. The receptionist told me that Sami owns the practice. I am unable to detail my entire experience due to the length of this review, but I have provided a brief summary of my ordeal. Please never visit this place.

Fantastic experience: Highly recommend. Never had a bad encounter here, the staff are so helpful and friendly. As with many I'm a nervous patient with all things dentist and they have been brilliant every step of the way, so reassuring and kind. Dentists and nurses have all been generous and supportive. It's been a lot of years since I've been able to be this confident about my teeth and I cannot thank the whole team enough.

Fantastic experience: Sami is just fantastic, I’ve been so conscious about my teeth for a few years and Sami has given me a new smile that I’m proud to show off! Thank you so much!! I couldn’t ask for a better dentist Teri the dental nurse is also fabulous too

Fantastic experience: Hi, I had an appointment with Sami today for an extraction, years ago I had a bad experience with a different dentist so I was really apprehensive and nervous, but I have to say he put me at ease, I was so well looked after it made my experience a hole lot better Thank you Sami and his dental nurse.Paula Nash

Fantastic experience: Sami took four of my teeth out on Monday this week. I'd been in pain since mid April, and had other teeth out via the NHS 111 system, but I was still in pain. My gums have settled down so well, I'd hardly know I'd had teeth out two days ago. Thank you Sami, at last, I'm pain free!!

Fantastic experience: Becky has been so helpful with regards to helping my brother and the logistics of sending a prescription from the Owl Practice to our local chemist in Presteigne. Thank you.

Fantastic experience: I was very nervous. Sami and his nurse put me at ease. Quick, efficient and friendly.

Fantastic experience: I was so nervous today but Olak and his nurse put me at my ease. I can highly recommend Little Owl especially Olak . Thank you all for all your help today. X

Negative experience: The dentist I had today rude, mr know it all and obnoxious and judgemental, but then he goes and numbs the wrong tooth before an extraction so he also incompetent and not as clever as he thinks. I left the chair In agony and I was then refused antibiotics, he didn’t like being questioned but I also didn’t want the wrong tooth pulled and he wasn’t just one or 2 teeth away it was the opposite side ‍♂️ more people will experience this I feel sorry for the people who have to work with him. Stay away from the dentist Sami Aovant you been warned.....just an update after my complaint the dentist have got back to me and said he does not represent their dentist practice and is nothing more than agency but he is still working there and is still treating people like rubbish. I will be taking all the reviews and going to the health bored with the complaints he needs sacking, he is a horrible person.

Fantastic experience: A big thank you to Olak for his expert, gentle, and painless dental care today. He always takes great care and is in no rush. This, plus, of course, his skilled and experienced hands, make for the best possible outcome. He and his assistant, Beccie, make a great team. They create an atmosphere that is calm, light, and friendly, and yet the experience is a highly professional one. Top-drawer dentistry!

Fantastic experience: Receptionists were pleasant friendly and helpful, my dentist had a warm and reassuring presence. He did an excellent job on my teeth. Over all a very good experience. Thank you.

Negative experience: Denist was very rude towards me and left tooth fragments in my gum densit refusing to help me and its slicing my gum as sharp

Fantastic experience: Thank You. Dentist Sami & Nurse Teri were very good and kind with me as I am nervous patient. Thank you for your help little owl. Definitely Recommend.

Negative experience: Where to start? Firstly, the Dentist Sami is judgemental, condescending, and brushes off your concerns. I had booked in back in May concerned about the health of a discoloured tooth and I was told it was merely a cosmetic issue. I booked in again in early September with severe pain in the same tooth, that had being going on for about a month but I was told it was “growing pains” caused by my wisdom teeth. I have since seen a different dentist who discovered that my tooth had actually died and needed to be removed. How Sami could have missed this is beyond me. He provides the worst dental care I have ever received. AVOID!!

Negative experience: Despite the Receptionists being very friendly and helpful and my initial check up & xrays with one of their dentists who was very polite and helpful, I then encountered 'Sami' who I was booked in with to have some extractions. I expressed to this man that I was very nervous and he made no attempt to reassure me, was very abrupt and rude, condescending and unsympathetic to my recent life threatening health problems which has had an impact on seeking dental treatment, to which he replied 'that's no excuse' He was very rough when numbing my mouth and seemed very rushed. It was at that point I got up, said I was not happy and calmly walked out. He did not apologise, turned his back on me and said 'see you then' as I left. This man should not be doing this job and certainly not treating patients in this manner especially when they are paying privately. I shall be seeking another dentist asap. Note, there are also other negative reviews about 'Sami' just which I'd read them first but so glad I never proceeded with any treatment with him. Lucky escape I feel!

Negative experience: I am a disabled patient and upon registering I told them I can't be lay flat due to a massive hernia... this was ignored... I was late for an appointment then a few months later cancelled one and for a 3rd time I received a call saying I am late for an appointment and to come right now for treatment... upon entry an extremely rude gentleman told me that it was his fault for this last appointment miss but even though they were refusing treatment after telling me on the phone to come for treatment... extremely unhappy with treatment from here and having my disability ignored on EVERY appointment... if you can find a different dentist I suggest you do so. Also, I am not 100% sure but the African chap working there that told me he is only a hygienist and then went on to do actual dental work on me... this is normal? Rant over. Edit.. After looking on Google the dentist (or hygienist) I was seeing is names Sami! Seems to be a lot of people upset with this same dentist doing bad work and pulling wrong teeth and the manager is sited as being obtuse in 1 review made a former member of their own staff! Wow. Now rant over....

Fantastic experience: Despite being in a lot of pain for weeks, I had my tooth extracted by Sami Aoant and I can’t say enough about how hard he tried to make the experience as comfortable as possible - both he and his assistant constantly re-assured me and gave me good aftercare advice - thank you! Would definitely recommend!

Negative experience: Sami, the dentist there. Gave me the worst dental experience of my life. My 13 year old daughter needed 4 extractions as is being prepared for braces. I turned up and gave him the letter from the orthodontist and he said "OK so 3 teeth out today?" I said oh I thought it was 4 as discussed with the orthodontist. He aggressively retorted that it was 3 as the letter says and that "he could read" I said oh I thought it was 4 that's confusing let me call the orthodontist. He immediately became insaney unhinged repeatedly saying "he can read, he can read, he can read" and when I tried to calm him down saying it's just a misunderstanding then and please can we carry on with the 3 extractions he literally asked me to leave and told me he wouldn't pull the 3 teeth for 3 more months. I was so shaken up i cried in the car for 30 minutes. Fast forward to our next orthodontist appointment and they ask why the 4th tooth wasn't pulled. I told him why and he was very upset about my experience and asked for the guys name as he said its clearly written on the letter to do the 4th tooth and he can only see the dentist was being purposely obtuse. Turns out Sami can't read after all. Awful and tragic creature I hope enough complaints lead to his termination. I have no doubt they will

Fantastic experience: i am a very nervous patient and was made to feel at ease by both the dentist and dental nurse , highly recommend

Fantastic experience: Our new dentist. Well organised and competent.

Fantastic experience: Emergency treatment needed. Dentist was awesome Can't fault my experience today

Fantastic experience: Best dentist experience ever 2 filling.when making an appointment ask for Uzma,she is an amazing dentist and her wonderful Dental assistant Beccy.

Fantastic experience: Thank you for making me smile again!!!

Negative experience: Had an appointment yesterday, (4th Dec 2023) and after it, went to Reception to book further appointment. Receptionist saw me enter and then left area - no explanation of where going, what doing or when would return. After waiting for about 10 minutes decided to phone practice - nobody answered, just a recorded message! left details about return call (still waiting for the return call!). After about 15 minutes, waiting in an empty reception area, I had had enough and left!

Fantastic experience: They are very good, more so when a person is so nervous and afraid of dentists, you are made to feel at ease and everything is explained about treatment needed however there is no pressure for you to follow their advice, it’s left to the client. So pleased I chose this dentist well done to you all.

Negative experience: Shambolic experience, the dentist I encountered was rude and judgemental I will be making a complaint to the health board and practice manager

Fantastic experience: Fantastic Service