Westmount Dental Sunderland

Fantastic experience: Elisa made us feel really welcome and at ease! Very professional and gave us all information on different packages! Thank you very much Elisa!

Fantastic experience: Had a wonderful appointment with Elisa who showed me some transformations and went through all of my options in regards to transforming my teeth Would highly recommend

Fantastic experience: Absolutely brilliant loads of information and felt so at ease and loads of different options

Fantastic experience: Very helpful and very friendly

Fantastic experience: Great experience for first time seeing

Fantastic experience: Elisa was very helpful and got all the important information I needed going forward. I would recommend 100%

Fantastic experience: Elisa was very clear about the treatments and costs involved. The meeting was very comfortable, Elisa was friendly and I was given all the information I needed.

Fantastic experience: I went to see Elisa today to talk about my dental journey very polite and knowledgeable . very professional, lovely woman. All the staff are very friendly and polite as soon as you walk into the building . Very much recommend westmount dental very professional relaxed atmosphere and I can’t wait to start my dental journey

Negative experience: Got tooth capped which came off within the hour. Got it back on came off on leaving the dentist. Told he was going to replace it with new one and to book an appointment. Close to the christmas and told they would contact me in the new year, heard nothing so phoned and told again they would contact me. Still waiting and it has been a long time now. Seems they have my money and that's it, don't want to know.

Fantastic experience: Staff really friendly and professional. First appointment was a consultation, all explained in depth. Can’t wait for my treatment!

Fantastic experience: Great Service, lovely staff. Found exactly what I wanted.

Fantastic experience: Had my consultation with elisa today was very impressed she made me feel at ease carnt wait to start my journey

Fantastic experience: Fab serivce lovely lass .

Fantastic experience: Staff were very friendly, helpful and informative. Would definitely recommend

Fantastic experience: Very friendly and helpful

Fantastic experience: Elisa is so helpful and gives you all the information you need and makes you feel very comfortable

Fantastic experience: Brilliant very professional would recommend

Negative experience: Recently changed to this dentist from another private practice. Initial check up was fine, dentist seemed good and thorough. Reception staff was lovely. Downside - they booked my initial appointment soon after me enquiring about joining but then ‘couldn’t’ get a hygienist appointment for 2 months. I then rang up to change that a month ahead due to alternative commitments, but couldn’t get another appointment for over 3 months! Very poor. I’m regretting switching to this dentist but will give it a couple of appointments to see how it plays out…

Fantastic experience: Jacob the dentist who dealt with me Was amazing. The procedure took a long time it was worth it. My two front teeth were chipped and stained They are now perfect And a perfect colour match to my other teeth Thank you so much

Positive experience: The dentist was nice but they charge twice as much as other private dentists. They took on my case but then other dentists have said they wouldn’t do it as it wouldn’t work. So they’re just money grabbing I feel. I’ve gone elsewhere.

Fantastic experience: First class treatment appointment sorted treatment arranged stress free Jacob & Ben. good team

Negative experience: Literally the most unreliable dentist you'll ever have the none pleasure of meeting. The dentist is constantly on the sick so you have you're appointments cancelled one time after another with not as much as an apology, it's that bad I have actually changed dentist. I hear they have got rid of all there working NHS pacients to go strictly private so they can hike there prices up to the max. Great job (NOT)

Negative experience: Very difficult to get through to the Sunderland surgery on the phone. I called at 4.48pm, 12 minutes before they closed, and kept getting a recorded message saying they were busy and to try again later. It's the same every time I phone. When they left the NHS they promised things would improve - they haven't. The dental card, when you can get through to make an appointment, is ok

Fantastic experience: Amazing job done by Jacob. He is an attentive listener and did exactly what I wanted. Quick, efficient and no pain. Coming back for a few more treatments. Thank you. :)

Fantastic experience: Excellent service! Jacob at Westmount carried out my treatment and it was 10/10 service. I’m so happy and feel so much more confident with my smile and it’s all down to him! The staff are also very helpful and kind. I’d definitely recommend! Thank you!

Fantastic experience: Great visit!. Teeth sorted to a high standard by pleasant staff. If I look after my teeth the way I was told by the Dentist, I may never go there again! So I never went there ever again! That review was before they dumped all NHS patients!

Negative experience: Out to fleece patients and it’s as simple as that. Got to keep the Ferrari’s the owners have financed. My wife is a patient here, over the past 18 months she’s had 5 fillings they say she needed and everyone has fallen out causing her a lot of stress & discomfort. Quality and duty of care is zero. Customer service is non-existent and all part of their marketing ploy to make you desperate and thankful for the sham of a service they provide..They take advantage of people to line their pockets and need closing down. Avoid.

Negative experience: From the age of 11, I was registered at West Mount and they were always friendly, caring and committed to providing the best service. I remained an NHS Patient with them for over 30 years ensuring my regular check ups. From around the year 2000 they started to introduce the private side to the practice this was when it started to go down hill. They because focussed on £££ and everytime you went for your NHS check up, it was always, ‘you need this’ or ’you need that’ and ‘it will cost ??? Which was very frustrating. But then Covid hit and without any warning, notification or email, letter, nothing, I was struck off. And told there was no spaces for NHS patients available. They would happily take me as a private patient though! For £106 just for an initial consult then more £££ for whatever treatment, this is absolutely disgusting. Over 30 years and this is how they treat their patients, it’s all just greed !

Negative experience: Absolutely disgusting service. Wouldn’t recommend them to anyone. My husband had an appoint Booked in for 16 August 2024 which was booked in February 2024. He had a reminder about his upcoming appointment on 19 July 2024, he has now been sent a text to advise it’s been cancelled due to them going private. Their contract with the NHS ends on 31 August 2024 and from 1 September will be completely PRiVATE patients only. His appointment was before they go private but they are making the excuse they don’t have the resource to see him NHS. I would not recommend Westmount Dentist to anyone

Fantastic experience: Had a really good experience! Ayesha was super helpful and friendly. Cant thank you enough

Negative experience: This used to be our family dentist, had a text message today saying they have totally moved away from NHS treatment which means my daughter who is a patient here can't attend anymore.

Negative experience: Impossible to get through on telephone or by e mail to this practice to book an appointment. Considering it's now a "private" practice You have to physically walk into the building to book an appointment. The service is totally unacceptable. So if you need urgent treatment I would not recommend this practice at all....and don't be fobbed off with the fact its becoming centralised and they have no staff to answer the phone. I was told that 6 month ago as I was actually stood in the reception "ringing" the line whilst they were sat there but phones were on silent. Go elsewhere.

Fantastic experience: I was very happy with my appointment with dental hygienist Stacey she out me at ease and gave me lots of good advice re my routine

Fantastic experience: Visited today for routine review and hygienist appointment Met with smiles from all staff. Clean environment in both rooms and waiting room. Staff explained what would happen. Very pleasant experience with individual care. Not rushed at all despite delays in the appointments Thank you Jacob, molly and Adam

Fantastic experience: Always friendly and lovely staff and dentist. Tooth extraction pain free and make you feel at ease.

Fantastic experience: Seen a different dentist. Was 100% spot on. Very thorough and helped me with an issue I’d been having for years. 10/10

Negative experience: Has to be the worst practice to make an appointment with. I’ve tried for a month phoning but get cut off after 10 minutes. Even tried emailing the website. But no reply. I’ve just given up.

Fantastic experience: Wanted my teeth straightened and whitened for ages, done loads of research and found Dr Ali came up with fantastic reviews. I had consultation with Lauren we discussed my concerns and what outcome I was aiming for and agreed Invisalign would be better option. Scans were quick and easy. When Picked up trays, Dr Ali went through how to fit and remove trays and what to expect on follow up appointments. I did need further treatment due to teeth not moving quick enough. However the end results are fantastic. They Look even better once finished whitening. I get loads of compliments about my teeth, which has boosted my confidence smiling more. Would definitely recommend Westmount team for treatment.

Fantastic experience: It was a quick visit yesterday but smiling faces greeted me and the advice I was given was exactly what I needed to know. Two great professional and friendly girls. X

Fantastic experience: First Class service always friendly and efficient.

Fantastic experience: Jacob was fantastic he was so helpful and went through every detail to make everything so clear for me. Very impressed.

Positive experience: Really good and friendly staff got emergency appointment the Dentist very helpful would recommend them

Fantastic experience: Very thorough Very efficient appointment Very informative Helped me make some important decisions about my treatment

Fantastic experience: Greeted by receptionists with big smiles and very polite,booked me in short wait, then had treatment by very nice and helpful dentist.

Fantastic experience: Rang 1st thing for an emergency appointment, was rang back within 15 minutes and given treatment that morning, was dealt with by a great dentist, used for many years, was so happy to be seen and dealt with so quickly

Fantastic experience: Always have problems getting through on the phone for an appointment. However all staff are very friendly and helpful.

Fantastic experience: Fao Mary  Tudor Jacob mercer And Paige I would like to give a big well deserved shout out to Jacob and Paige , for the excellence for there patience for there upmost empathy , for there brilliance , in creating my smile which has not been easy , thankyou so much for all your guidance and the trust we have created going through this together has been nothing short of amazing , so proffessional , so reassuring that we will get there and i have 1 more app to polish and by jobe we have certainly got there , this has made such a huge difference to my life raising my confidence after such a tough time , I want to sincerely thank westmount  and all staff you are all simply amazing , I do not have a google account but my son evan has who also speaks so highly of Jacob and trusts him sincerely , so we will leave outstanding well deserved reviews this evening through his phone and through my email , Kind regards always Melanie :) Sent from my iPhone

Fantastic experience: I was seen by Adam Carr, excellent treatment, he was very patient with me and explained everything beforehand.

Fantastic experience: Such a friendly practice with lovely staff. Really makes you feel at ease. Thank you

Fantastic experience: Lovely dentist talked to me all through treatment and normally very anxious getting needles but I have to say anytime I would have them from James I felt really comfortable

Negative experience: Absolutely disgusting, my wife was charged £56 for a course of antibiotics she didn't need, also she was charged £80 for an emergency appointment before leaving the house, after a second opinion she was told her wisdom tooth needed to be extracted immediately because of decay and wasn't at all infected and told a course of antibiotics should only be £10 at any dentist.

Fantastic experience: Amazing as always Adam and his assistant were professional and went above and beyond to look after me

Fantastic experience: I really appreciate this dentist surgery. They have been very kind and gentle since I joined them from the receptionist, to the dentist I've seen, the hygiene therapist and more. I'm really glad that I joined this surgery and always feel listened to as well as taken care of. I highly recommend.

Fantastic experience: Really good service, great explanations of what services/treatment I will need, warm and welcoming. Looking forward to my next appointment

Positive experience: Very pleasant dentist Made you feel relaxed also asked me if I had any questions for him, which has never been asked in the past, would return to this dentist had a lot of care and compassion

Positive experience: Every appointment I seem to get is nearly 30 mins over time other than that quality service

Positive experience: Today I had an early appointment. Arrived early as usual, Sat down in waiting room and within 10 mins was called up. Great. Had filling fixed quickly. Usually I have to wait in the waiting room 40 mins to an hr. Which is not good. But today, yep - very good. Thanks.

Fantastic experience: I was very nervous but was put at ease straight away . Things were explained well and the treatment carried out sensitively and to a high standard .

Positive experience: Dentist all good. I had to pay before my appointment for my treatment. Might be good to have a receipt of what is being charged (even just emailed) as I was just told it is *this* much outstanding and all discounts have already been taken off.

Negative experience: I have been a patient at this dentist for many years but I left due to the bad experience I recently had. The dentist was not very friendly or empathetic about the problem I had with my teeth. The dentist had a very negative and unhelpful manner towards any treatment that they would have had to carry out. It left me in a distressed way which totally knocked my confidence. Luckily I plucked up the courage to visit another local dentist who were courteous, polite and friendly with a professional attitude. They instantly put me at ease the moment I walked in and discussed my treatment plan to rectify the problem. WESTMOUNT dental have lost a customer who would have been investing quite a lot of money into any future treatments I would have had to have.

Fantastic experience: So happy with my deep cleaning, i was very negligent with my dental care and felt embarassed but i was treated with care and no judgement. Highly reccommend and looking forward to continuing with my journey into getting pretty teeth!

Fantastic experience: Such a lovely and professional team who deal with your needs promptly. I would recommend them for clinical and cosmetic dentistry. My experience has been excellent.

Fantastic experience: Fractured my tooth biting Lego just one time to part them (don’t ever bite Lego!) and it immediately resulted in a front tooth fracture. I’m pretty vain about my teeth so this was catastrophic and scary for me. I really feared I’d lose the tooth as part of it was hanging off. I had an appointment within 5 hours and was seen by Mr Quraishi who fixed it within 30 mins. He was sensitive to me being upset (relief came pouring out) and very reassuring. Great fix and now I don’t have to fear my family saying things like ‘Mind the gap’ to me over Easter. I’M SO GRATEFUL!!!

Positive experience: A moden and well appointed practice. Having experienced a broken tooth recently, Westmount were very accommodating and helped with my problem with in 48hours.

Fantastic experience: Brilliant dental practice. Used you for many years and never had any bother. Keep the good work up. One very happy customer

Positive experience: I had a check up today and need to come back for a filling and deep clean but had to pay £70 up front before even having my treatment

Fantastic experience: 1st appointment with Rebecca this morning and she was lovely. As a nervous patient she made me feel really at ease and explained treatment needed clearly …. Thanks Rebecca from a very grateful patient

Fantastic experience: I’m a very nervous person and have many medical issues, my dentist J.Nolan made me feel very comfortable and explained everything in a way I understood.

Fantastic experience: I've been for a fair few treatments so far as a part of my smile makeover, and i have lots more to go but i honestly cannot believe how wonderful its been so far. As someone who's not been to a dentist in 15 years and was extremely scared of them, i cant imagine going anywhere else now and i cant wait to complete my journey with them. Every single staff member ive met has been so kind and patient with me, my dentist, Ali, makes you feel so comfortable and not judged at all, and puts up with me being a bit of a wimp with the tools used in fillings. Don't get me wrong, im still nervous every time i go but everyone here makes you feel so welcomed and that you're going to be looked after. If i could rate them higher i would!

Fantastic experience: Jacob and the team made me feel really at ease for my first visit, they were welcoming, knowledgeable and friendly, would reccommend l!!

Fantastic experience: I am an extremely nervous patient but since coming to Westmount Dental I was made to feel so welcomed and at ease that my anxiety is pretty much gone now. I had my first filling in years where I wasn't shaking with fear. I can genuinely say this dentist has helped me to start getting over my fear of dentists. Absolutely amazing service, talked me through what they were doing at each stage, told me to let them know anytime I needed a break and just took it all at my pace which I really appreciated. I am so grateful to have found this place and look forward to continuing treatment here in the future

Fantastic experience: I had a few appointments at westmount for the fitting of my new dentures jacob did a wounderfull job of making them fit with having problems with the bottom set needed extra work on them so they would fit just right so they was perfect to eat with and use he made me feel at ease when doing them for me customer satifaction from him with his work he done thank u jacob for the good work margeret pescod

Fantastic experience: Dr Ali and team are absolute stars! Finally have the straight teeth I’ve been hoping for, thank you so much ❤️

Fantastic experience: Nervous patient! but dentist Jacob and assistant were lovely.. Calm, friendly and professional throughout. Very reassuring, thank you.

Fantastic experience: Excellent service very polite and helpful as I was terrified he was very patient and gentle all the staff were very helpful and I am very grateful was a pleasure and looking forward to going back so thanx very much

Fantastic experience: My dentist was lovely. She was very clear, chatty and straight forward. Her manner was excellent and I prefer this lady to the previous dentist

Positive experience: James the dentist that treated me was very good kept me well informed on what he was doing and ensuring I was comfortable at each stage. A bit of a mix up with appointment dates which did not get corrected after calling reception? main thing tooth fixed.

Fantastic experience: Fabulous dental practice, very professional and friendly. My little boy enjoys going to the dentist as the atmosphere is so warm and friendly

Fantastic experience: Explained what was going to happen with my treatment in full, as a nervous person I felt at ease whilst having the treatment, so very pleased with the outcome of going to this practice for the first time.

Positive experience: Dentist was courteous and did exactly as planned. I felt comfortable and was pleased with the outcome. However I was made to pay again for the appointment even though I explained I had already paid at the start of my treatment. I have had to dispute the second payment. This was a very disappointing outcome and spoiled my overall experience.

Fantastic experience: Transformed my teeth amazingly in such a short amount of time, gave me a smile I’m not embarrassed about! 100% recommend

Positive experience: The only reason I didn’t give 5 stars was I waited half an hour for my appointment, however I know these things can’t be helped. The dentist was very thorough & all the staff are helpful & friendly.

Fantastic experience: Just been for my other lot of treatment as from entering the surgery it was a again very relax and professional lovely receptionist then when I went in to see the hygienist Adam whom was absolutely lovely again explained everything and put me at ease another 5 stars from me

Fantastic experience: Roupa was very proficient with administrating the needle and completing the filling with no pain. Chantelle was very good at collecting any excess water or debris while Roupa was completing the filling. A very good team.

Fantastic experience: Such a warm welcome from the reception team upon my arrival! I was made to feel at ease by Dr Jacob and his nurse Paige at my appointment. 100% recommend.

Negative experience: Sorry but I feel I need to share this. I visited back in May 2023. I knew I needed treatment so was expecting it to cost me, as obviously no NHS patients being accepted. But thought as I'd used westmount previously I would give them a go. I got the quote for my treatment and I knew it would cost me, but what I wasn't expecting was a quote for over £1400 for 3 fillings!! I went elsewhere and received the same treatment a third of the cost!! Where they get their prices I have no idea. But I now know why it was looking very posh and more upmarket since last visiting. I'm sorry but if your paying shop around and let's hope the rest of the NHS does not follow into private hands !!!

Negative experience: I have no complaints about my treatment but the fact that it takes each time i ring over 30 minutes to have my call answered is unacceptable. I have just been cut off after 32 minutes on hold

Fantastic experience: My daughter went to see Roupa & Chantelle today for her check up both were excellent and made the experience a good one for her. Thank you.

Fantastic experience: Past experiences with certain dentists drove me to miss yearly appointments. I joined westmount dental high barnes and my experience was great. All the staff are down to earth and easy to get on with. My perception on dentists have changed big time. Anyone else who isn't keen on the dentist, give these guys a try. Highly recommend

Fantastic experience: Westmount Dental Surgery is the best dentist I have ever been to. I've had numerous treatments over the years from composite bonding to botox. All with incredible results. Can't thank the staff enough. Highly recommend

Negative experience: Avoid like the plague!!! Zero stars. I went to Westmount for composite bonding on my 4 front top teeth, this was done by Dr. Jacob Mercer Jones. Throughout the treatment I was so uncomfortable, my breathing was being restricted by heavy handedness and air and water being squirted up my nose, my face was squashed through the treatment resulting in blisters under my lip, and a fear of the dentist that I had gotten over now back with a vengeance. The composite bonding was horrendous! My 'new smile' was uneven, still gappy, one tooth protruding forwards, flat unnatural finish, tool marks, just awful. I had the composite removed by Dr. Ali Quraishi leaving my teeth SO much narrower and shorter than when I went for the initial procedure. After complaining to the surgery and asking them to fix the problem they told me that they wouldn't be doing any more work on my teeth leaving me high and dry. I went to westmount looking to improve my smile and improve my confidence. This has left me with teeth so bad I didn't want to leave the house until I could get them fixed elsewhere and traumatised by the whole experience. Picture is of the composite bonding. The pictures of my teeth after removal of the bonding and half of my teeth with it are hard for me to look at so I won't share those. Thankfully there was light at the end of the tunnel, Dr Jamie Adamson at My Dentist, Oliver's house fixed my teeth and made my smile complete.

Fantastic experience: I always attend my routine check ups with Victoria, she is always lovely and friendly. I highly recommend Westmount dental surgery and their staff!

Fantastic experience: Arrived just before my appointment time and was greeted by friendly reception staff. Only had to wait a couple of minutes to be seen by the dentist who clearly explained the process and recommended treatment. Due to a cancellation I was booked in the following day with the dental hygienist and again I was greeted courteously by receptionists, dental assistant and hygienist. I was seen at my allotted time, really pleased with the service

Fantastic experience: I have been with WestMount for almost ten years since returning from working with HM Forces in Germany, first at their Silksworth Practice and then, when that closed some 5 or so years ago, at their Practice in the Barnes area of Sunderland. I am very happy with all aspects of the Dental service they provide from the communication through to the Dentist and Hygienist work and I would certainly not contemplate changing. Any work carried out has always been to a very high standard and the people at the Practice are always friendly and helpful. I can fully recommend WestMount Dental Practice.

Fantastic experience: I had a very happy experience at Westmount Dental Surgery this morning. I needed 2 fillings and my therapist was Adam. He was pleasant and polite and explained what he was doing as the appointment progressed. I am normally very nervous when I go to the dentist for treatment, but Adam put me at ease and it was soon over with no pain. Thank you Adam.

Fantastic experience: I have completed my treatment for a front tooth inplant, which was carried out by Sheezan. Not only a gentleman but an absolute genius when it comes to teeth especially inplants. From the start to finish I was treat professionally and constantly updated on the progress of my treatment. The staff are all lovely and so genuine and respectful, always keeping in touch regarding treatment and appointments. I'm pleased I chose westmount and even more so I'm pleased to have had the pleasure of Sheezan carrying out my treatment. Thanks to all at westmount. toconsultatioand very professional. Also had a full examination today 8th December dentists and staff were amazing.

Negative experience: I had nearly 20 minutes wait (the 1st time that I experienced this) and not a word of apology . Also, do all patients are asked the same Qs i.e , food, sweets, fizzy drinks, without having their teeth checked?' I was never asked these Qs till the Dentist will be checking my teeth; as it makes more sense

Fantastic experience: Hygienist Adam is absolutely spot on! I had a thorough clean and descale, polish etc this week and it’s the best one ever! Previously I have been in and out with 5 minutes but with Adam, I felt amazing No pain, so lovely and anyone who doesn’t like the experience will appreciate this guy! He’s an asset to this dental practice!

Fantastic experience: Excellent service, Shout out to reception Sophie, Jess and Lisa for going above and beyond to fit me in as soon as possible and a huge thanks to dentist Victoria and nurse Ben for the great care.

Fantastic experience: Went here for teeth whitening prior to my wedding, could not of been happier with the results. The staff were friendly, professional and welcoming from start to finish. I was made to feel very at ease and the whole process from booking to the end result was seamless. Would not hesitate to recommend here for any of your dental needs and I will certainly be returning in the future.