Eastgate Dental Centre

Positive experience: The appointments were running about 10-15 mins behind - not too bad but think we should be informed on arrival of this. The staff were friendly and helpful. I feel the hygienist appointment prices at Eastgate have risen very sharply in the past few years - I realise there are ‘scheme’ options but it seems disproportionate to average incomes. We are advised to have 3 monthly appointments but this is very expensive for most people. We stay with your practise as very few dentists are taking new nhs patients now and the service is usually good. However, I did have one experience this year where the receptionist failed to book me in correctly and as a result the dentist left before my 5.30 check up appointment, extremely inconvenient - I was not offered a feedback form and a verbal apology did not really make up for over an hours wasted time plus 50 mins travel! So I give 3 stars as ‘usually good’ very much marred but that experience and steep charge increases.

Fantastic experience: Friendly professional evaluation; clear and helpful advice!

Fantastic experience: Was really struggling to find a nhs emergency appointment for my wisdom tooth, 111 were useless with recommending any one who could help, although eastgate aren’t taking new nhs patients at the minute they fit me in for an emergency appointment, they had a cancellation I was seen the next day. I can’t remember the dentist I saw, he’s was lovely made me feel very comfortable. They were brill, I was in and out, they’ve put me on the list. Also they suggested a private monthly plan of £15 a month as they know I am on maternity leave atm. that can put my baby straight on the nhs list and also give me check ups and hygienist. Overall very good experience will be returning.

Fantastic experience: Was very good, did the job as it was meant to be done. Dentist was soo polite

Fantastic experience: My experience is visit the clinic is very nice and the doctor who checked me aaa what his name mmmm ohh yeah Saagar Ruparelia he is very kind with the patient. Thanks

Fantastic experience: Had a check up with Ollie my dentist at Eastgate and as usual the appointment time was met the service was excellent with an adjustment to my denture and a thorough check up of all my teeth. A very pleasent experience as always!

Positive experience: My visit was great. My dentist Rishi was helpful and insitful.

Fantastic experience: Very friendly staff, put me at ease.

Fantastic experience: I have always been afraid of dentists, I joined the Eastgate dentist when I couldn't make an appointment with my old dentist in Chesham. Eastgate dentist have made me feel relaxed, even after a tooth extraction, when I ran out of the room the first time and they were happy to make me another appointment for it. Thank you for the practice patience and understanding. And now there are talks about a root canal, I hope I won't run out of the room when this happens....

Fantastic experience: Seen ahead of time. Very thorough and efficient. Pleasant staff

Fantastic experience: Seen on time and the check up was thorough and both friendly and professional.

Fantastic experience: Lovely polite caring dentist who always makes sure you're comfortable and happy to proceed. Appointments always on time as well

Fantastic experience: Great dentist amazing so happy with my treatment and all staff are great

Fantastic experience: Very good practice and deal with my nerves very professionally. Would be useful to know what building you are being seen in beforehand though.

Fantastic experience: Very nice to me helpful advice given to me and I have to take tabs thank you

Fantastic experience: Ambreen was fantastic! Patient, understanding, friendly, professional and gentle. Highly recommend for sure!!

Fantastic experience: Excellent hygienist, checked on my well-being throughout and gave me steps for improvement

Fantastic experience: Excellent. We go as a family. Dentist was extremely polite and explained every part of the process. Kids were given clear instructions on what was needed ref brushing going forward.

Fantastic experience: I have been with Eastgate Dental for over 20 years. I have always received the best advice and care. I would recommend to family and friends. I am currently seeing a fantastic new dentist.

Positive experience: Very pleasant and professional practice

Fantastic experience: Everyone was nice, service explained well, seems the treatment has been successful as well

Fantastic experience: Great dentist and always lovely friendly team - Den plan offers good value for money - highly recommend I also recommended a family member and much better value for money and money approach to a lot of work

Fantastic experience: On time Great service Thank you

Fantastic experience: My wife and I had appointments with both the Dental Hygienist, Charlotte, and Dentist, Olly, both of whom we had not met before. We were delighted with the service and both were very friendly and professional.

Fantastic experience: Very friendly and very good all around service , they were very quick and very nice during the time I was they.

Fantastic experience: Eastgate dental centre is brilliant, I'm like a lot of people a bit nervous about having work done but they put me at ease and talk to me about every stage they are doing . I wouldn't go anywhere else .

Fantastic experience: Radhika fantastic knowledgeable Dental Practitioner. Always ensures I have the best treatment and carries out her work to high standard. Had front bonding done and she did a marvellous job. Feeling confident to smile! Radhika 10/10.

Fantastic experience: Very good very friendly saw my husband same day removed tooth same day gave aftercare advice

Fantastic experience: A pleasant experience … My dentist talked me through all my options … was extremely professional throughout the treatment.

Fantastic experience: I had my first hygienist appointment at the Eastgate Dental Centre today, despite being nervous about the appointment the hygienist put me at ease and talked me through the entire process. Their caring demeanour made the experience much more palatable than expected so I would definitely recommend them. Thank you so much it was really appreciated.

Fantastic experience: Had a hygiene appointment that went well, was given some good information and advice.

Positive experience: Only thing holding back a 5 star is the appointments/booking system, as the care team are fabulous. Its got worse over time for no reason i can fathom....Had routine 6 month check, which picked up a long standing issue which now needed some work, booked in for a weeks time, day before it got cancelled (about 22hrs notice) which was annoying as I'd taken time off, and next appointment was a month away..... then over that month i had 6 texts trying to get me to take a sooner appointments that appeared like magic....3 of them in the 1st week afterr booking alone. Doesnt seem to matter when you book, be it in a week as an urgent or 6 months ahead....they almost always get cancelled last minute?

Fantastic experience: Just been for my 6-monthly check up. Appointment was punctual, as always, and Sara was very thorough in her examination of me. The staff are all very friendly and welcoming.

Fantastic experience: Highly recommend these guys both the dentist and the hygienist are all very professional and highly skilled in their vocations. All the staff are friendly and courteous.

Fantastic experience: Excellent service by the Eastgate Dental team as always. The hygienist was particularly helpful and informative. Thank you ED team

Fantastic experience: Cheerful greeting on arrival, promptly seen, next appointment booked and confirmed before leaving. A fantastic experience! Thank you.

Fantastic experience: Dentist professional helpful and friendly. Receptionists also professional helpful and friendly

Fantastic experience: Appointment was on time, quick and thorough. Alina was welcoming, professional, very efficient and knowledgeable.

Fantastic experience: Very supportive and empathetic with high standards

Fantastic experience: My dentist is very good best I've ever had without question. The practice is very well run and will accommodate for my work schedule when needed.

Negative experience: A fifteen minute wait beyond my appointment time , then offered a filthy pair of terribly scratched dark glasses to protect my eyes, and then to add insult I received a very painful attemp to clean my teeth. I left before any more pain was inflicted on me.

Fantastic experience: Charlotte was really friendly never rushed me ..very happy with having my teeth checked and cleaned

Fantastic experience: Very nice dentist & very happy. I wish I had been given the option of sending a review 6 months ago at my previous appointment. It was the worst experience I have ever had & I wasn’t happy.

Fantastic experience: So pleased with the service provided by the amazing prosthodontist Surpriti . She is a real dental artist and has reconstructed my smile so well . I have been quite a nervous patient for the last few years, but I have felt completely comfortable and safe with her and felt involved in planning and deciding my dental care plan. It’s not cheap, but it’s proper professional care with a great outcome and no “turkey teeth” and as a result I no longer feel self-conscious of my smile.

Fantastic experience: Always very friendly and efficient. Does not suggest work that doesn't require doing. Very satisfied.

Fantastic experience: Was very pleased with Monika she's very friendly and always does a great job

Fantastic experience: Sagar is a great dentist and u feel very safe in his hands. He’s also got a great “bedside manner” and is good at putting me at ease when I’m nervous.

Positive experience: As always a professional and friendly visit to Eastgate Dental practice

Fantastic experience: Everything was explained and all options were explained. Very happy with the people taking care of me. Highly recommend Eastgate . Going back in a couple of weeks.

Fantastic experience: Came here for a hygiene visit and Carmen and Evelyn were absolutely amazing!! So happy with the results and was given such good tips for effective cleaning moving forward. I will definitely be taking all advice on board and applying the tips. Dream team! ⭐

Positive experience: Appointment was a bit late but dentist was informative and very pleasant

Fantastic experience: Fantastic friendly service. I’m very impressed with the hygienist Anwen and her assistant Vanessa. I have a Braintumour so get a little flustered, they didn’t mind and assisted me where I needed it. I highly recommend them. Great job Thanks very much

Fantastic experience: Been with Eastgate Dental Centre for a number of years now and their range of services, and customer service is reassuringly impressive!

Fantastic experience: Dentist was really nice and listened to any problems, took the time to explain what my children need to do going forward. Thank you

Fantastic experience: Very thorough and friendly hygienist appointment.

Fantastic experience: Excellent Patient Care. The service and treatment I received at Eastgate Dental was friendly. efficient and professional. The Practice was well staffed from receptionist through to the clinician that dealt with my issue. I was offered a choice of solution and felt very comfortable accepting the Professional recommendation of my clinician . Highly recommended care.

Fantastic experience: Very kind to our grandchildren, one was very nervous and the other was keen to help

Fantastic experience: I was really concerned about having the treatment, but once in the chair I was very happy with the time spent having the treatment and with the care shown.

Fantastic experience: Charlotte was polite and very knowledgeable, said it how it was, which makes me feel safe on my next visit that I will be in the right hands

Fantastic experience: great place very lovely people dentist work was brilliant i’m so grateful

Negative experience: I used to have really good experience with the dentist here, but today has been the worst ever. Got a reminder for my appointment at 15.00- fine. Waited (still waited at the time of writing) over 40 minutes for my dentist appointment. I told the receptionist that my appt was originally at 14.45 as that's what I got told last time, but they subtly changed it to 15.00. never mind, but they couldn't even get me in on time. We were told that if we don't arrive on time, it would cut into our appointment time. Now they're late and there's no customer service, just said: we already said sorry, but just wait as the computer says your appt is at 15.30?! Urgh seriously considering changing our dentist. This has been awful. Word of caution: don't come here unless there's no choice

Negative experience: Eastgate use to have the best reputation in Aylesbury, unfortunately it now has the worse, the staff leave as soon as they have started, you book an appointment with a dentist and it gets cancelled because the dentist has left, you book another one and then gets cancelled because that dentist has booked annual leave, they then book at a time that dont suit, and then they tell you that you are no longer a NHS patient because you didn't attend your appointment, I would have if there was an appointment for me to see, this has happened twice to me and the first time I received an apology from Sanjal the proprietor, have received bills in the post in the past even though treatment was paid at the time of treatment. Reception and management team need training, Apparently they send letters out, letters are not sent out, (a copy of this letter would be nice but does not exist)I have been informed NHS patients see trainees now not qualified dentists and I receive numerous requests to book an hygienist, funny that they want your money for a private hygienist treatment but cancel appointments for NHS treatment. I wouldn't recommend Eastgate, use to be a lovely dentist but it's owned by Roderick Dental now and just another money making private corporation. I will be interested what the response from management will be as they dont reply to Emails most probably we don't comment on individual cases, contact the practice. (I have tried) This is how a dentist practise treats its long standing patients (such a shame). This Dentist lies and makes it up as they go along. Two appointments missed NO, I had two appointments cancelled.

Negative experience: **Highly Unprofessional and Poorly Managed** I don’t usually write reviews for dental clinics—I typically only review food places—but the incident I witnessed today has forced me to share my experience. While I was in the waiting room, I witnessed a dentist come out and scream at the nurse, even cursing at her. Everyone in the waiting room heard it, and it was shocking to see such highly unprofessional behavior in what’s supposed to be a place of care. This isn’t the only issue I’ve faced here. My appointments are constantly being cancelled or rescheduled, and it seems like the staff turnover is incredibly high because of poor management. The clinic feels untidy and disorganized, and I honestly don’t understand how it has a 4.5-star rating. If I could, I’d give it a zero. The dentists here often have an attitude, and when you want to speak to management about any concerns, there’s nobody available—no supervisor, no accountability. The clinic also seems severely understaffed, leaving no one to cover absences, which only makes things worse. Overall, this is one of the worst dental practices I’ve ever encountered. I wouldn’t recommend it to anyone.

Negative experience: After two years service they are bad. The dentist constantly changes the appointment time and day. You get a text to confirm and they come back with a new date and time - absolutely useless and I have to cancel or book more time off work. As a private patient I decided to leave and get treatment somewhere else. Also I didn’t get the refund (received less back) than I was told on the phone, so really angry with them.

Fantastic experience: I had an appointment with Monika this morning for a hygiene cleanse. I was super nervous, as I have anxiety from visiting the dentist, but Monika was super friendly and really reassuring. The procedure was quick & as mentioned, I was so nervous at the start, but Monika helped me get through it (I know the cleanse is not a tough procedure). I will definitely be returning for further hygiene cleansing appointments, hopefully with Monika. Thank you Monika & EastGate team!!!

Negative experience: After receiving many requests encouraging me to make a dental hygienist appointment, I went ahead and made the appointment. Then a few days beforehand, received a voicemail saying I would have my appointment cancelled if I did not pay a deposit! Never happened to me before in many years of being a patient. They cancelled my appointment. All very disappointing and I feel unprofessional. I am looking for a new practice.

Negative experience: Absolute worst dental practice ever. The receptionists are horrible and rude. Never go here if I could give them negative stars I would.

Fantastic experience: Sanjay Rayarel the proprietor of Eastgate has excellent communication skills, along with his trained team, Very friendly and approachable, makes you feel very relaxed in his dental Centre both privately and through NHS. I always feel very welcomed and wish him more success in his nearest future. I always look forward in receiving treatment from this impressive dental Centre. I have visited both the NHS dental clinic and private clinics and I have been both impressed with the service I have received through booking, updating health status etc, regular texts, reminders of forthcoming appointments in both clinics. Of my recent visit in the private clinic I was greeted by Laureen who was very approachable, professional, and nice to talk to, eased myself having my treatment. I enjoy my dentist appointments. I ask for Lauren each time Reception staff are friendly, along with dental assistants within my appointments and requesting a printed receipt copy for my private health care entitlements. On my last appointment, I was given a few Tepe's to help reduce plague build-up behind my back front teeth, which I had recently purchased more and help a lot in between my teeth. Thank you for your service and for giving myself very good customer service.

Negative experience: NHS dentist is a joke, changing dates and times all the time even on the day of appointment. We were going with kids in few weeks for 4pm now all of the sudden they changed it to 9am. We can't take a day off from work!

Fantastic experience: So pleased I found this dental practice. Everyone has been so welcoming and I can’t fault the care I’ve had. Thanks to all involved in delivering this great service.

Negative experience: Don't go here. I've been with them for years and the care and service has seriously deteriorated. Getting a competent, friendly dentist who actually cares about you is potluck at this place. I refuse to write an essay of what they've done with me but take my word for it. STAY AWAY.

Negative experience: The treatment here is definitely not recommended. They have always told me that I need a filling every check-up, even when I was a teenager. Not sure any of them were actually needed. Just recently, I was told I need another 3/4 fillings, including in a newly erupted wisdom tooth which has only seen the light of day for a couple of months. Just for the money, I'm guessing... Worst case scenario then happened thanks to this dental practice. I got a chip in a tooth, so approached them to resolve this. However, I was tossed about between different doctors for a few months, thought I had an appointment to get it sorted (finally!) and turned up to the dentist having no idea what I was there for, and proceeding to tell me I needed all these fillings, ignoring my original problem of my enamel being chipped. Dentist insisted I needed to have a filling out and redone, as decay was occurring under the filling (which was also done with this practice, good filling then??) During the procedure, dentist exclaimed that the roots of my tooth were exposed, yet continued on with the filling. They never rectified the chip, by the way. I was told "I wouldn't worry about it". Fast forward a week, I'm in excruciating pain in said tooth, so made an emergency appointment with a private dental practice elsewhere as it was a Sunday. The result was found that I had an infection under the tooth that Eastgate treated just one week prior, and the tooth has now been extracted. The private dentist informed me that he believes this practice either A) neglected the infection when they treated the tooth and took xrays (they saw it but did not do anything about it) or B) caused the infection during the procedure they carried out the week before. He also stated that the chip should not have been ignored. I think this is appalling. I've had to pay for the tooth to be extracted, spent two weeks recovering and a week on antibiotics, and had a weekend away ruined because I was in complete agony, painkillers weren't enough. This could have been avoided if Eastgate had either acknowledged the infection if it was there, or done something more extensive when the roots of said tooth were exposed during their treatment. Not to mention the fact that decay under the filling may never have occurred in the first place had the filling been done properly. I went to Eastgate for chipped enamel, had a treatment, and have now lost one of my molars to infection. Save yourself, and your teeth, and go somewhere else.

Negative experience: Unfortunately I have to give a star, my husband Unfortunately had to go on Thursday for toothache due to a broken molar, during the appointment they found he has an infection forming inside the gum, she (dentist) decided not to send my husband on his way with antibiotics but to pull the tooth out knowing there was a infection there, oh and also broke thr tooth as she was pulling it out! After this and a very scared husband got some padding that he needed to change ever few hours but he didn't receive any proper after care or even a sheet! Just sent on his way not even a prescription for the infection inside the gum!! Now Friday the side of his face was swollen which google told us was normal yes google and also told us to clean with warm salt water, Friday evening lots of pain and no sleep, Saturday morning pus, smell, very swollen face/jaw Eastgate said his dentist wasn't there and another £90 needed to be seen wasn't interested in thr fact I could smell the infection or he could taste the pus they just wanted money!! After speaking to 111 they booked him in to see a dentist but unfortunately we couldn't wait cause the pain was unbearable and the smell was getting worse by the hour, so off to A&E we went and when we told the hospital doctor what they done they went insane! Thr shocked look on the doctors face was something, he's on really strong antibiotics and painkillers around the clock but never ever again will we darken their doorstep again.

Negative experience: Worst experience with a dental check-up. I had an appointment for a toothache, but as soon as I arrived, the doctor had no idea why I was there. Instead of focusing on my treatment, the doctor started to all the rates and seemed more interested in billing me than helping with my pain and treatment. She even started making notes in my record suggesting that it was my fault and that I was annoyed. I felt uncomfortable and scared to receive treatment from such a doctor. Despite being in severe pain, I left without receiving any treatment. To make matters worse, the receptionist wanted to book me an appointment with another doctor and charge me an additional £30. This clinic is extremely money-minded and lacks any genuine care for patients. I would not recommend them at all.

Fantastic experience: I have always been happy with The Eastgate Dental Practice. My latest emergency was handled with professional respect and skill. Can't praise them enough.

Negative experience: EDC have now cancelled appointments on three separate occasions. Each time they come up with a new reason. On this occasion they claim the dentist has changed his day of working. It's a pity that they did not communicate that to me. I suggest that you try and find a dentists that honours appointments.

Negative experience: Terrible dental practice. It probably was a good dentist a long time ago but has gone downhill since being taken over by Rodericks. Overpriced for what you get. My sense is they are more focused on making lots of money rather than providing a good standard of service. They additionally charge £60 deposit every time , despite having a cancellation policy in place to charge you for missed appointments. You never get the deposit returned so long as you’re a patient with them. This just feels like price gouging. They promised to refund 2 deposits when I left but that was 2 months ago and I’m still waiting! . Rude, unfriendly, and often incompetent receptionists. My son and my appointments were always being cancelled or changed at the last minute, and sometimes they wouldn’t notify me ! Yet on the few occasions when I tried to give notice to change an appointment they would never acknowledged emails or phone messages and I’d have to repeatedly chase them for days . Despite being a private patient the quality of dentistry was very poor and the hygienists was very rough and rushing , like they were trying to get through as many patients as possible rather than focusing on individual care. It reminded me of the awful treatment I received when I used to be a NHS patient years ago and the reason I went private. A complete waste of money and and poor service. My teeth were in great condition when I joined this practice but have not been looked after to the same standard at this place. So, my son and I have left and joined another practice.

Negative experience: Poor patient treatment from dr Madhulaxmi Marimuthu. She dosent greet patients . After treatment she just leaves you in the chair and dosent explain when your next appointment is she just starts writing her notes and if u raise a complaint with the practise manager she dosent bother as well. You contact reception and they keep telling you stories such as manager not in and they say she will contact you on her return. Poor patient treatment, from both the dentist and her nurse, considering l paid for private treatment and l think the dentist and all the other workers all forget that it is the money that the practice receives from patient treatment that pays for their wages. Madhulaxmi Marimuthu is the worst dentist they can give you at that practice. The practice manager does not even bother responding to complaints. You are asked so many questions by reception( l am sure they relay to practice manager) then you are told the manager is not in or she’s in a meeting, then tell you she will call you in an hours time which will become days (the manager never returns calls)Poor service from the whole lot.

Negative experience: Terrible service with generally moody teens at the front desk that can barely greet you correctly or who leave you waiting a few mins while they have a chin wag before turning to you, however the main issue is this dentist only value's private business and totally fail there nhs appointments, so its basically pay up or we will see you in around a year thus forcing you to use private, clearly a business that prioritises there profits over the health of there patients. Apparently its 9 months for an nhs check up and clean however its quite funny when my partner called up and had the hygienist do the same job with just ONE DAYS NOTICE! yes you heard correctly she called one day before and had her teeth cleaned, obviously a alot more profitable as after all who wants nhs business when we get get more money for the same job..we can just make them wait or leave as why would we care about them.

Negative experience: Had been with this dental practice since it opened, but have now left. Too many cancelled appointments, turning up for appointments they’d cancelled-moved saying they’d emailed us when they hadn’t. Unfriendly reception staff not concerned about a welcoming greeting. They’ve just lost over £11k in orthodontic treatment from my family. We’ve gone elsewhere and wish we’d moved sooner. New practice welcoming, thorough, top of the range equipment, and a nicer experience.

Fantastic experience: My 15 year old autistic daughter has just been to see the hygienist, with me accompanying her. My daughter was anxious, but the hygienist soon made her giggle and helped her relax. He checked she was okay throughout, as did the lovely nurse. Thank you for making it a positive experience for my daughter.

Negative experience: They used to be good, But I got there for my appointment yesterday to find my appointment had been cancelled a month ago. They said they had informed me, but hadn't. They are all prioritising private patients and leaving the NHS patients to wait for long lengths of time. To date they haven't given me another appointment even.

Negative experience: Turned up today for an appointment booked 2 months prior... only to be told it had been moved. I received no communication whatsoever about the cancellation, and no apology either. So 2hrs lost working time and 30-mile plus round trip too, very tempted to charge them for my lost time and fuel costs. I'm now considering finding a more professional dental practice.

Negative experience: Worst dental practice around, spent in excess of £800 for a root canal treatment that I was told I had to have, then got it filled with what I was assured is "the worlds best" filler, which came out 2 days after, then got another load put back in which is now after a month slow coming out in pieces, went back there for them to sort it AGAIN only to be told that "there's not much point" and I could do with a crown which is an additional £600. Complete "fake it till you make it" practice !

Fantastic experience: Best dentist surgery there is,Olly is a fantastic dentist and so patient and really listens to your your needs,im an extremely nervous patient but so far I’ve conquered fillings,root canal and extraction with hardly any pain and he’s really helped lessen my anxiety a lot,the dental nurses are also very kind and helpful and the reception team are polite and very efficient with bookings and follow up appointments,i’m really perplexed at some of the negative reviews given as they are not warranted,well done team!

Negative experience: Cancels appointments and doesn't tell the client.. further cancels more appointments for urgent treatment so urgent treatment then becomes 1 year since said treatment was needed... Eastgate is an absolute joke.. Added 6 months later... yet further cancelled appointments without being notified about these appointment changes. Shocking service does not get any better!

Fantastic experience: Care and courtesy is excellent. Only quibble is routine appts only available maybe 3 weeks ahead. But, I know emergency appts are fitted in as appropriate

Fantastic experience: Welcoming and helpful reception. Have always had good service from Eastgate Dental Centre. My dentist and his nursing assistants have been excellent every time I needed treatment. Thank You.

Negative experience: Difficult to get information. We were promised a call back 3 times over a 4 week period and no one phoned back. On the 4th attempt we were drip fed information evasively as if no one was sure what is going on with appointments.

Fantastic experience: As always very efficient.was even seen ahead of my appointment time..Amazed that 286 patients had failed to turn up for appointments last month. All those people that can’t get an NHS dentist and all these appointments wasted…

Fantastic experience: I am a person with a great fear of dentist's - having had a traumatic experience 70 years ago with the dreaded 'school clinic of the 1950's.' I saw Pratic Shah yesterday, who put me at ease, was kind and considerate and seemed to understand my difficulties, he also went to great detail to explain what was to come next. This kind service is unbeatable. It won't STOP my future fears, - the fear begins several days before the appointment - but I know I will be looked after. 10/10*

Fantastic experience: I recently visited Eastgate Dental Centre for an emergency tooth extraction. The dentist and her team were First Class in my care and treatment. What a relief to be pain free again!! Thank you.

Fantastic experience: Reception staff very friendly and welcoming. Saw Olly and he was extremely helpful and patient throughout my appt and discussed options for treatment required. Would definitely recommend.

Negative experience: Shocking. Booked dentist and Hygienist over 6 mths ago. Week before I get a text saying it’s been rescheduled but no idea which appointment so I have to call to check. I get to appointment and attend hygienist. I explained the texts and dental nurse checks system and informs me I still have my dentist appointment booked at 11am but there was also another appointment in diary for next week. Very confused. She tells me to take a seat in waiting room and she would inform dentist I was ready. I wait 40 minutes and eventually go to reception to ask what is going on only to be told I don’t have an appointment at 11am. I couldn’t make rescheduled appointment so asked when next available appointment was only to be told they couldn’t fit me in for another 4 mths. Total waste of my time. Awful customer service and they couldn’t care less or be more disinterested at reception if they tried.

Fantastic experience: Thank you to Ollie, who was so lovely and kind today. Really put me at ease and explained everything in such a pleasant manner. 100% the nicest Dentist I've been treated by at Eastgate.

Fantastic experience: Can I just say how lovely all the staff are at eastgate dental. The last few days have been difficult because their phone lines have been down, a quick email later and I got an emergency appointment booked in. They really are trying their best, it’s not their fault the phone lines were down!!

Fantastic experience: Very good. Specially the dentist Mr Sargaar who is handling my treatments is doing an excellent job. Such a nice person. All other staff also nice and helpful.

Fantastic experience: I had a good experience, I find Anwen my hygienist and Pratak my dentist always professional and friendly. The receptionist who took my payment and gave me my next set of appointments was also charming and efficient but was not wearing a name badge so can’t supply a name Anne Shorten

Fantastic experience: I had a filling yesterday and was worried about it . There was no need to as my dentist explained everything and talked me through the whole procedure and the whole experience was ok Thank you Oliver. Think you were brilliant

Negative experience: I have just had a bridge fitted on my front teeth. 3rd attempt by the lab to make these and still not realistic, far too big and not matching my natural teeth. I've had to have a front crown since 14 years old. Bad NHS ones have been the bain of my life. I can finally afford a private crown and now hate this just as much. Even the temporarys were more realistic!! Not the dentists fault but I do think his patience ran out with me possibly. For the money I paid, why shouldn't I be happy with the result. Very good dentist. Poor lab work.