Impress

Fantastic experience: Really helpful with my journey to straightening my teeth Zaira was really knowledgeable and guided me through different types of treatments and the best one for me, would highly recommend to anyone else that’s confused looking to fix their smiles, really friendly staff and so helpful. Thank you so much for the guidance.

Fantastic experience: Amazing! 10/10 my teeth feel brand new. Thanks alot to the team.

Fantastic experience: I have to say I found here in London Liverpool Street. I found the whole Staff really professionals, trustworthy, no speculative, and very supportive. Big thank you to Doctor Myenir, Victoria, Juliene, Coco, and Priscilla.

Fantastic experience: Had a great experience getting my Invisalign here—professional staff, smooth process, and amazing results!

Fantastic experience: Exceptional customer service. Always looked after, can’t wait for my brand new smile!

Fantastic experience: I’m so satisfied with the services of this place, everyone so nice specially Priscilla she is been amazing and super kind100% recommend

Fantastic experience: I see Ramona and dr Nabeel regarding my treatment they were very helpful and informative and reassured me of the next stage. Excellent service

Fantastic experience: I had my very first aligners appointment today, and I’m so glad I chose to start my treatment here. From the moment I walked in, the clinic felt clean, modern, and welcoming. I was seen by Zaira, who was absolutely amazing throughout the entire appointment. She took the time to explain each step clearly, from the 3D scans and photos to how the aligners will work for me. She was extremely friendly, patient, and knowledgeable, making me feel completely at ease, which I really appreciated as it was my first visit. Zaira also answered all of my questions in detail and gave me a clear idea of what to expect during the process. She helped get through the payment processes with a breeze even though there were a few complications. The whole team was lovely but unfortunately I didn't get names. All in all this is a great place to start your treatment if you’re looking for a place that really cares about their patients. Ask for Zaira she’ll help you through everything!

Fantastic experience: Ramona was the best - she helped me throughout the process and gave really great customer service.

Fantastic experience: Attended my appointment today at Impress. Ramona was helpful and ensured that the process was efficient. Hana has also been helpful with previous appointments.

Fantastic experience: Xenia, hana, Mahfuz and Victoria are exceptional staff and make me feel comfortable and at home coming here would reccomend

Negative experience: Predatory customer service like treatment when I received a phone call after booking an appointment. Person who called beyond rude and scam like.

Negative experience: Company scammed me of over a thousand pounds. They never sent me my aligners. I have evidence of being ignored for an entire year. When I finally reached them, they said I breached my contract and can’t be refunded and now they are ignoring me! Terrible what this company are doing.

Fantastic experience: Limia and Coco are really welcoming and friendly welcoming ladies. Make you feel relaxed and smile

Fantastic experience: Felt kindly welcomed by Priscilla at the reception, she has been very helpful in answering all my questions. It’s always pleasant to talk to someone who is genuinely smiling and happy to help.

Fantastic experience: Juliette and dr. Herder were very helpful during my appointment and went beyond my expectations to help with queries I had

Negative experience: I’ve been raising the complaint below for the past six months, but no one responds or takes the complaints seriously. I completed my aligner treatment on November 15th. I had called in advance to schedule an appointment, but despite being fully flexible, the earliest available slot was after January 14th. By the time I was finally seen, my teeth had shifted back, rendering the entire treatment ineffective. No one advised me on what to do in the meantime, and as a result, all the aligners I had used went to waste. A new set of 10 aligners was ordered for me, but I have no assurance that they will be sufficient. This issue kept repeating with every appointment. I specifically requested to be booked with Viktoria, but I was told she was on annual leave and that I would have to wait until March 12, 2025. Wanting to see Viktoria, I agreed and scheduled my appointment for March 12, 2024. However, when I arrived, I was booked with someone else instead. I have been misled multiple times, which has been extremely frustrating. I waited over a month for Viktoria, and had I been informed earlier that she wouldn’t be available due to high demand, I would have taken an earlier appointment. Now, my treatment extensions for the new aligners have been scheduled for March 12, 2025, at 11:40 AM, even though my original treatment was supposed to end on November 15, 2024. This means there is a four-month gap where I did not receive the necessary treatment. The failure to schedule my appointments properly has caused unnecessary delays, and even after four months, I am still trying to get the treatment I was promised. The new set of aligners also stopped fitting. I had to wear them at night for two weeks just to begin the new treatment. I feel that the money I paid has been wasted. My appointment today was for the extension (12/03/25) which has been completed. One of my extensions fell out it was done by Danai who kind of rushed things. I couldn't find an appointment because they had no appointments until my last aligner. Then I was seen by Danai when I had the last set of aligners - I was told that the appointment was booked with Viktoria but I was seen by Danaia. Unfortunately, I found her to be extremely rude and unhelpful. The dental extension she applied fell off the same day it was placed. When I returned for a check-up, she neither examined my teeth nor asked to see them. I mentioned to her that I had left a message through the app regarding my bottom teeth feeling loose after using the aligners. However, she took no responsibility or initiative as a representative of Impress. Her response was dismissive—she told me I needed to see my own dentist and questioned whether I even had one, adding, “Oh, we don’t deal with things like that.” Her tone came across as arrogant, and her body language was equally dismissive—she didn’t make eye contact and was focused on her laptop throughout the conversation. She didn’t offer any guidance on whether it would be worthwhile to proceed with another extension. When I asked for her professional opinion, mentioning that I only had one set of aligners left, she simply said, “Okay, don’t do it then,” without examining my teeth or providing any insight. This was especially concerning since the previous extension she applied fell off on the first day. Throughout the appointment, I felt she was frustrated with my presence. She didn’t correct me when I was using the cheek retractor incorrectly—another nurse eventually stepped in and kindly helped me. Danai was present during the appointment but was not involved in my care at all. Unfortunately, this wasn’t the first disappointing interaction I’ve had with her, but I had previously given her the benefit of the doubt, assuming she might be going through personal difficulties. However, her attitude and lack of professionalism have become increasingly hard to overlook. I left the appointment without engaging further, feeling that she simply doesn’t want to be there and is taking up appointment slots that others could benefit from.

Negative experience: I strongly advise against using Impress based on my prolonged and frustrating experience. What was promised to be a simple, 6-month alignment journey has now dragged on for nearly two years, and I’m still left with unresolved issues and a deep sense of disappointment. 1. Poor Treatment Planning and Execution. From the beginning, I’ve had to undergo three separate attempts just to move a single tooth. Multiple clinicians blamed the lack of progress on my “small teeth”—a vague and unhelpful explanation that seems like a convenient excuse rather than a professional diagnosis. After each round, I was sent yet another “refinement” package, none of which resolved the issue. At one point, I was left with a noticeable gap between my teeth, only to be told this was “normal” and I should be satisfied. When I insisted the issue wasn’t resolved, I was informed I had “used up” all my refinements and there was nothing more they could do—despite the fact the outcome was far from what was promised. 2. Unprofessional and Disorganized Staff. My in-clinic experience hasn’t been any better. On one occasion, I was told my appointment had been moved forward, so I showed up at the new time and stood outside the Waterloo clinic ringing the doorbell for 15 minutes with no response. I finally called head office, only to be told the appointment hadn’t been changed at all. Moments later, someone eventually opened the door and admitted that my appointment had in fact been moved—but they were on lunch and didn’t think it was important enough to ensure someone else could open the door. This level of disorganization is completely unacceptable in a healthcare setting. 3. Sloppy Dental Work and Dismissive Attitude. More recently, I had new attachments placed on my teeth. One fell off almost immediately, and another was placed in the wrong position, causing my tooth to move in the wrong direction. I called to book an emergency appointment, and the earliest they could offer me was three weeks later—and in the meantime, I was told to just continue wearing the aligners as-is. When I explained the issue, I was told they “didn’t believe” the dentist would have put the attachment in the wrong place, making me feel completely dismissed and unheard. Overall, Impress has been one of the most frustrating and disheartening experiences I’ve had with a healthcare provider. The quality of care, professionalism, and results have been shockingly poor. I regret ever signing up with them, and I would urge others to think twice before doing the same

Fantastic experience: Recently had a scan appointment at this clinic with Virginia and Koko and they were super helpful and attentive

Negative experience: I called to re-book an appointment (but called the wrong practice) the man on the phone was very rude, condescending, unprofessional and hung up the phone. Terrible service and not a good first impression on the service.

Fantastic experience: Receptionist was very kind and helpful, attended to me very well!

Fantastic experience: Limia excellent customer service. Very helpful.

Positive experience: Limia was very excellent very good customer service ….

Fantastic experience: Always gives me good treatment and been a long term customer and Limia, Virginia & Mahfuzur are great Orthodontists

Fantastic experience: Limia, Dr Viktoria, Nadia, Virginia The team I saw today were amazing, thank u for make my first experience of starting my line pleasant and encouraging.

Fantastic experience: Limia was incredibly friendly, welcoming, and professional from the moment I walked in. She made the check-in process smooth and efficient, answered all my questions patiently, and ensured I felt comfortable and informed throughout my visit

Fantastic experience: Viginia Victoria and limia are a CREDIT to impress clinic! Their professionalism, personality, vibe and skill is top tier. They all made me feel so comfortable during my final visit where I received my composite bonding treatment and WOW !!! I am truly the happiest woman alive right now. My teeth have always been my biggest insecurity and now thanks to Victoria and the team I can smile and talk with all the confidence I wish I had when I was a child God bless these wonderful woman and thank you so much again, I aim truly so grateful.

Fantastic experience: Ramona and limia were great! Thank you.

Negative experience: My experience with Impress has been nothing short of a nightmare, utterly defined by their incompetence and shocking lack of customer care. I was sent a wrong set of retainers, a critical error on their part that I immediately brought to their attention. Despite contacting them well within their stated refund policy timeframe, Impress deliberately scheduled my follow-up appointment much later than that crucial deadline, effectively ensuring I could not claim a timely refund. When I finally attended the appointment, hoping for a resolution, I was met with appalling unprofessionalism: a tall South Asian associate working there inexplicably found my frustrating situation amusing and actually laughed at me as I recounted the details. When I was talking to the guy, his words and actions at the end were very upsetting. He behaved and spoke to me in such a harsh way that it made tears come to my eyes. He spoke to me like a little child who knows nothing. He touched my retainers with bare hand after touched all surface including the door handle then placed my retainer on the bare table. I felt so bad that I just cried in the end. To add insult to injury, they promised to "go further in the case" and investigate, a hollow assurance as I have never been contacted since, despite their commitment. This entire ordeal highlights a deeply flawed system, disrespectful staff, and a business practice that feels deliberately designed to evade responsibility.

Fantastic experience: Limia and Viktoria were so helpful today, super efficient with rearranging an appointment for me and made getting attachments seem easy!

Fantastic experience: Thank you so much Limia was so helpful and friendly made me feel so comfortable.

Fantastic experience: The staff are lovely, and customer service is definitely improving. I’ve been doing the treatment for almost a year. I asked for an X-ray as I was a bit worried with some of my teeth, and they did it promptly - I feel much more at ease now. On the day of the appointment, Limia greeted me with a big smile and even brought me a glass of water while I waited. Really appreciated the kindness and care.

Fantastic experience: Great service both from the doctors and customer service team, Limia was really helpful on my most recent visit!!

Fantastic experience: I would definitely recommend impress if you want to start your journey in getting your teeth straight, I’ve had such a good experience from members of staff Danai, Virginia, Limia they have great customer service and the team is very welcoming.

Fantastic experience: Limia and Virginia were very kind, excellent customer service

Fantastic experience: very professional service all the team members are helpful and ready to assist any time, thank in particular to Limia, Ramona, Danai and Shahd

Fantastic experience: Mahfuzur Rahman has been a absolute pleasure to start my treatment with , he is forever in a positive mood and always eager to help , I have just started my treatment and I’m glad Mahfuz Rahman will be on this incredible transformation journey with me!!!

Fantastic experience: I am 24 weeks in with my treatment and it’s been great so far. Very attentive and kind staff, easy to use app, nice offices in London and most importantly my teeth are looking a lot better! Looking forward to the end result !

Fantastic experience: I highly recommend this practice. The dentist was so patient and understanding, making me feel comfortable during a procedure I was very anxious about. Dr Victoria and nurses Virginia and hanna

Fantastic experience: Very good service, Dr Victoria and Hana explained everything to me to make sure I feel comfortable. Very clean and nice service

Fantastic experience: Virginia and Limia excellent customer services very lovely people.

Fantastic experience: Great costumer service! I have been helped from everyone in a kind way and efficient, especially Limia with a great welcoming and super helpful service with Hanna and Dr Viktoria which she makes me feel very comfortable!

Fantastic experience: Fantastic service provided by Mahfuz today, was very helpful and patient with me. Definitely recommend to all my family members, Mahfuzs customer care is above and beyond!!

Fantastic experience: Great place, had my braces fitted, and staff were very friendly especially ramona and dr Zara

Fantastic experience: The service provides was absolutely fantastic! Thanks to Ramona and her kindness I have had such a nice experience in the dental department..

Fantastic experience: Such a lovely teamwork and they’ve been so honest and kind. The quality is very nice but a little pricey Ramona and Victoria was so lovely. Also Virginia did great . Recommended .

Fantastic experience: Limia and Virginia provided me with an excellent service, attention to detail and very professional. Thank you.

Fantastic experience: Mahfuz has been very helpful amazing experience!!! Mahfuzur Rahman and the London team are the pioneers of aligners in the UK Industry i will recommend to all family!!

Fantastic experience: Wonderful in-person customer service. Big thank you to Limia for her professionalism and understanding regarding my situation. Well done and thanks again.

Fantastic experience: Thank you, staff are great! Saw Dr Hadir and Nadia. Both great and felt comfortable!

Negative experience: I am utterly appalled and disappointed by the service I received from this dental practice regarding my aligners. After waiting several agonizing months, I finally received my first batch of aligners (57 trays) in September. However, my excitement quickly turned to frustration when I reached the 13th tray, only to find that it didn't fit properly on the left side. This issue continued with the 14th and 15th trays as well. After reaching out to the clinic in February about these fitting problems, I was told that I needed to come in for a check-up. Following another scan, the dentist informed me that a new set of trays needed to be produced, and I was instructed to keep using the malfunctioning 15th tray while I waited. This was just the beginning of my nightmare. Each time I followed up, I received conflicting information, which only fueled my frustration. As of today, I am still in the dark—no calls, no emails, and absolutely no new trays. When I contacted customer care today, I was horrified to learn that my aligners haven't even entered production yet! This entire experience has been nothing short of neglectful. It’s clear that this practice has a serious lack of care and respect for their patients’ dental health. Save yourself the headache and look elsewhere for dental care!

Fantastic experience: Limia, Virginia, Myuran they very helpful and I’m happy with them. Impress is giving very nice treatment and I can recommend everyone to come and visit.

Fantastic experience: Limia has been super helpful today! Really lovely staff

Fantastic experience: Great reception here! The ladies Limia and Virginia were so nice and friendly!

Fantastic experience: Felt really welcomed from very first moment, The service was great! Virginia and Victoria are very professional, made me feel completely safe. Now cannot wait to proceed and have my teeth shining.

Fantastic experience: The team, Vicky, Virginia and limia are so lovely! They made my whole experience so easy and informative. Thank you

Fantastic experience: I high recommend this dentist clinic lovely people has my tooth removed by Virginia which helped so much , the assistant such as Laura and Priscilla help me so much to have the perfect smile . Really happy with everything!!!

Fantastic experience: Dr. Virginia is an excellent orthodontist—professional, kind, incredibly helpful, and very attentive to detail. She takes the time to listen, explains everything clearly, and makes each visit comfortable. Highly recommended.

Negative experience: I was told that my alligners package would arrive within 5-6 weeks and yet nothing has arrived and been over 2 months now, I have called 2 times and was told that someone was looking into my case since the person taking care of my case no longer works there, and that I would get a call back and yet not heard nothing, I’m paying for a treatment that’s not happening, Giving excuses doesn’t seem right to me! Not satisfied with how this is going.

Fantastic experience: Virginia was amazing at Liverpool Street clinic today on 13th of May 2025. She helped me very much and she was amazing and I believe she impress needs for their business. Her customer service was 100%

Fantastic experience: Very good visit as always, seen by Virginia who is always very welcoming and good at what she does.

Fantastic experience: My treatment has been completed today and I was seen by the Nurse Nadia who was very passionate with what she was doing. I would recommend this practice for your dental treatment. You will be impressed

Negative experience: I wouldn’t recommend Impress Clinic to anyone considering treatment. They’re quick and friendly when it comes to taking your money, but once they have it, the service completely falls apart. Getting an appointment becomes nearly impossible. The few slots they offer are months away, and when the date approaches, they cancel without warning or explanation. Even worse, they don’t provide alternatives, you’re left chasing them just to rebook.On multiple occasions they cancelled my appointments by sending an email claiming that they had tried to call to address this, bearing in mind that i would never receive any missed calls from them whatsoever. In my limited experience with clinical staff, the orthodontists and dental hygienists I saw were professional and pleasant, However, the overall customer service is horrendous, especially from the patient coordinators and management. My assigned coordinator, L****, ignored my WhatsApp messages for weeks, sometimes even reading them and not replying. When I chased this with the main Impress team, I was told she was on annual leave, with no prior notice or backup plan. This kind of disorganized and careless approach is unacceptable for a service at this price point. To add to the frustration, they deleted my account after months of not being able to access the application used to manage appointments due to incorrect/faulty details they gave me. It also became impossible to get through to anyone via phone. I initially signed up during a Boxing Day deal that included free in-clinic teeth whitening, but no appointments were ever available. When I raised this, they tried to offer me a home whitening kit instead, not what was promised and certainly not what I agreed to. Even though I struggled to reach anyone for months, with calls and messages being ignored and my application log in details not working, they ironically reached out to me only when they wanted to charge me for the end-of-treatment retainers. Emails and responses will be attached as evidence. I’ve noticed they often respond to negative reviews with a line claiming they’ve “flagged your comment to Google as a non-patient review,” even when the accounts seem to lack full names. This leaves me questioning how they know if someone is or isn’t a customer. It feels like distasteful damage control rather than honest communication. I also encountered multiple issues with the teeth whitening appointments. On two occasions when I did manage to get through, they booked me for a dental hygienist appointment instead of the promised whitening. It felt like they were trying to downplay the situation, offering a basic cleaning instead of clinical whitening. When I finally went in for my appointment and raised the issue, they acted like it was an error on their part but still refused to carry out the whitening due to the time constraints and the misbooking. They informed me to leave and return for a new appointment. The hygienists had no involvement in the booking process, so I wasn’t mad at them, but the inconvenience was unbelievable. And, of course, after all of this, I still couldn’t get through to my patient coordinator to resolve the issue. My messages were seen and ignored. At this point, I’ve cut my losses and sought treatment elsewhere, but I want others to know what kind of company Impress really is. They take your money and then leave you with awful customer care, lack of communication, and unfulfilled promises. If you’re looking for reliable, professional service, save your money and go somewhere that truly values its customers. Impress is not that place.

Fantastic experience: Absolutely the best service received from Mahfuzur Rahman cannot be more pleased with my progress and results I recommend mahfuzur to everyone!

Fantastic experience: I went to see the doctor hanna and doctor haider, they was so kind and nice, they give lots of advised. My treatment is complete just waiting for my retainer, I’m so happy with the results, definitely I would recommend impress, is pain free, easy to wear, discrete and quick.

Negative experience: Case solved what a lie still not contacted me these lot are full of it... What a horrible experience, Very unprofessional company zero customer service, Took my money and refuse to send my order even after i sent the proof of payment, Requested a manger to call me 4 times and no manger at this company has the common descendancy to call me back to explain the issue i am ignore on all calls, Email and the app support, To any new customers before you really want to use this lot they will steal and cheat you out of your money and lie all the time. I would not recommend these people to anyone AVOID and save yourself all the hassle and loss of money you will suffer if you use them. If you replay and say you are looking into my issue that is a total lie on lie and more lies still waiting on a manger to call me why dont you start by a manager calling me... Things you all should know before you buy from this company Let me be honest with you and i would suggest you read this and think twice before you sign on the line.. I have all the proof to back up the below claim It all started so well i have a consultant call me and give me his number so we could talk over what i wanted to get out of the treatment and discuss anything i was not sure about, I was very impressed and he said I could contact him anytime we have a few whatsapp chats so I felt good and went for it… This is where is all started to go wrong after they had me sign on the line and go the money it all changed, The consultant stop responding on whatsapp so I have no choice but to proceed the scan we ok and I got my aligners, I had constant issues of keep being asked to go back to a previous set of aligners the worst one was being asked to go from set 10 back to set 5 this was just silly and there was no support. After I finally finished my teeth are better would I say I was happy NO but it is what it is. To make sure I keep my new teeth as they are I went for retainers and also signed up for the new retains every year as I need to keep these in position. I received the retainers and started using them. Upon the payment being sent for the next set of retainers being sent I waited 2 weeks and had not have any contact form them so I called to see where my new set was and was told I need to come to the practice for a new scan sadly NO ONE BOTHERED TO CALL ME OR CONTACT ME TO SAY THIS very poor customer service. I then had to go to London to get a scan done they did say they would cover my travel because of not telling me that was nice but this is where it all GOES DOWN THE TOILET.. after the scan was done I then waited for my retainers and 4 weeks later nothing I called them to ask what was going on and was told its all in hand then after 6 weeks I called again and emailed to be told they have my order on hold as I have not paid but again NO ONE BOTHERED TO CONTACT ME TO SAY THERE WAS AN ISSUES, More to the point I have paid now 7 weeks ago I have to send proof of payment to them then waited another 2 weeks and nothing to contact them again and was told it with another department and they are still arguing about the payment even though I have email confirmation they have it they are still refusing to do my retainers, I have asked for a manger to call me and I have waited 6 weeks and nothing NOT ONE MANGER HAS THE GUTS TO CALL ME TO EXPLAIN THIS MESS OR EVEN TALK TO ME TO RESOLVE THIS ISSUE. Customer service is worth a ZERO totally crap and they will not contact you after they have your money you have to chase and chase to get no where and fobbed off all the time. Manger do not exist at this place and will not contact or help you and its impossible to contact the managers I was told. AFTER 5 MONTHS I STILL HAVE NO ALIGHERS AND NO IDEA WHAT IS GOING ON AND I AM OUT OF POCKET. DON’T BOTHER TO CONTACT ME ON THIS AS YOU HAVE NOT BOTHER TO CONTACT ME ABOUT THIS ISSUE IN 5 MONTHS AFTER MY MULTIPUL REQYESTS FOR YOU TO DO SO LETS LET THE POEOPLE SEE WHAT YOU ARE REALLY LIKE SCAMMERS

Fantastic experience: Mahfuzur Rahman , Dr.Paulina and Juliet have been very helpful and supportive throughout my treatment at Impress thank you to Impress and these wonderful individuals I will be definitely recommending!!!!

Negative experience: Very unhappy with the service. Quick to take your money but not so quick to deliver the service you’ve paid for. I’ve been waiting for over 8 weeks now with only communication when I chase, and no delivery date to give me. I was advised at the time of ordering that I would receive the aligners in 5-6 weeks maximum INCLUDING Christmas, but now being fobbed off. An email has been sent for a cancellation and full refund. If I am having these problems now, this does not bode well for the treatment you claim to provide. 30/04/2025 Unfortunately it isn’t Impress! The offer for you to resolve this poor situation was not a refund that I requested, as my aligners were still not ready, but a compensation to myself that I still haven’t received by the date that was given by yourself (several weeks later) and unfortunately still getting fobbed off when I call for an update! So no, not resolved, still poor customer service, and still unhappy!

Fantastic experience: Great service from Juliette. She was friendly and provided great customer service to me

Fantastic experience: Limia Virginia does really they're so nice.generally is so nice people thank you so much for them

Negative experience: Worst company avoid avoid avoid. The dentist are newly qualified and ARE NOR ORTHODONTIC DENTISTS the staff are rude and unresponsive, managers do not exist and will never return calls or emails. The treatment does not work, I heard a dentist laughing to her colleague regarding how bad his teeth was where everyone in waiting area could hear! Complete shambles of a company

Fantastic experience: Brilliant service and customer support from Laura, Ramona and Dott.re Xsenia, much appreciate their help, kind approach and help!

Negative experience: The dental nurses, dentists and reception staff were very professional and the assessment was done well, however this stopped when I started to deal with my treatment coordinator. They were not up front with what was being offered, and were not clear when I asked questions, they had to continually go and ask their manager. After some time, we agreed what I treatment I would receive and the cost. I then paid in full. Later that day I received an email basically stating that what was offered would no longer be the case, and they were offering me something else. No discussion, no negotiation. I was not happy with this, so I requested a full refund, they confirmed this would be processed. After this I received no further communication despite numerous attempts to contact through different channels. Almost a month later, still nothing. I ended up having to contact American Express to raise a dispute as I was getting no where with Impress. Avoid if you want to have any level of customer service.

Negative experience: This company is a disappointment ! Do not spend your thousands here ! Two and half years later , I still do not have straight teeth ! They have “ignored “ my emails, text messages and calls! They still take money off me every month and do not deliver !! There are too many other companies with better value and better staff ! Avoid this scam of a company ! I m shocked with all that money spent how useless and dishonest they have been !

Fantastic experience: Everyone in the clinic has been helpful and very informative. I was running 25 minutes for my appointment and Romana was understanding and very helpful ensuring I was seen!

Fantastic experience: Romana and Virginia were so warm and kind. They treated me with empathy and care. I really appreciated their service. Let’s keep for life here :) thanks.

Fantastic experience: I’m so happy with my treatment everything was amazing the staff are really very kind and helpful Viktoria and Laura are specialists i really feel safe and good in their presence xx

Fantastic experience: Lauren is so wonderful - the best practitioner I have worked with. Has been so useful and kind. Definitely recommend Impress and this lovely branch.

Negative experience: I had a very disappointing experience with this company. They promised my retainers would be ready in up to two months, but it took five months instead. Their communication was terrible; they ignored my emails and phone calls, which is really frustrating. They even offered me £150 as compensation for their poor service, but nine months later, I’m still waiting for that compensation. On top of that, the quality of the aligners is really bad. I feel like they don’t respect their customers at all. I wouldn’t recommend this company based on my experience.

Fantastic experience: Virginia went through the app with me. Vicky was amazing and put me at ease! Thank you!

Fantastic experience: Always an amazing experience. Shout out to the amazing ladies and gent who helped me, Virginia, Lauren, Danai, Vicky and Muhfuz

Fantastic experience: Virgina is great , really helped me get to where I want to be with the issue we are having

Fantastic experience: Brilliant service. Always made to feel very welcomed by Yasmin and the team. My first fitting was excellent. Dr Viktoria and Ramona where also brilliant. Thank you all so much. Would definitely recommend.

Fantastic experience: Virginia was really helpful with my last appointment and she explained the after treatment process well for me.

Fantastic experience: Ms Victoria and Romana have been very attentive and patient with my care and first boarding of my aligners. Thank you so very much

Fantastic experience: Lovely coming to the practice today, was treated like a queen, finally achieved my dream smile. A big thank you to impress and they are very affordable. Lauren and the whole team were very friendly in fact I asked for a cup of tea and Lauren was more than happy to make it for me .

Fantastic experience: Wow!! I Absolutely recommend this place to EverYone!!!! Firstly may I say, when we walked into the building the atmosphere was great, and I was astonished to see Woman, woman of colour in most of the positions straight up to the Managers role. I was very impressed by this and think it's great! We came to Impress dental, and the atmosphere was absolutely wonderful. On arrival, we were running late, but as we had called, they were happy to still see us. We were politely greeted by the lovely and polite receptionist Lauren, who offered us beverages while we filled in the registration forms. We were then seen by Juliet and Nadia the nurses. They were warm, kind, friendly, informative & very  professional. Our consultation ended with the brilliant and amazing manager Yasmin. She was an absolute star, so patient and kind as we took a very long time to arrange the documents for her, but she waited and didnt make us feel like the unprepared nuisances we were that friday evening. She was absolutely incredible, pulled out all the stops to insure we went away well informed and happy with our purchase. Yasmin told us exactly what to expect from each step of the treatment, and she knew exactly what we needed, we left there feeling so happy and satisfied with our purchase. I would like to add that we took almost 2hrs of Yasmin's time to complete everything, as we had trouble shooting when downloading statements and employment records etc but Yasmin was so positive, patient and kind towards and it made all the difference as it was friday, and we were the last customers in the building but she was so vibrant and patient that she made us feel relaxed. Thank you so much Yasmin and Staff @ Impress 54 Brushfield street.

Fantastic experience: The best team at Impress! Always greeted with a lovely smile by Lauren. Florentina is amazing, she's very thoughtful and has offered great support along my Impress journey. Couldn't recommend more!

Negative experience: I am extremely disappointed with the appalling service and lack of communication from Impress, particularly the team at the 54 Brushfield St. clinic. In December, my son and I visited your clinic, where we specifically asked if his aligners could be sent to New York, as he lives in the U.S. We were assured—without hesitation—that this would not be a problem. However, despite the aligners being ready for over three weeks now and being paid in full (£2000) they still have not been shipped due to what you now claim are “logistical issues.” The level of disregard for your customers is shocking. I have made countless phone calls, sent multiple texts and emails, yet I have either been completely ignored or received empty promises. After being forced to visit the clinic in person, I spoke with a “manager”who assured me she would resolve the situation, yet nothing has changed. This is beyond unacceptable. Your customer service is not only unprofessional but outright negligent. I have been more than patient, but enough is enough!!

Fantastic experience: Ramona and dr Danai have been cooperative and so nice, they were polite throughout the session.

Fantastic experience: I had a fantastic experience with Virginia and Victoria! They were so friendly and handled everything with care. The process was quick and painless, and they made me feel completely at ease. Highly recommend them!

Fantastic experience: Really friendly and professional staff. Explained everything thoroughly and walked me through the process. A special thanks to Hannah and Florentine to fitted my aligners for me. Would defo recommend.

Fantastic experience: Thank you to the lovely Flo & Virginia for the amazing composite bonding service!! The process was super efficient and smooth. I have been visiting Impress for the last 2 years and couldn’t recommend them enough, they are truly the best!

Fantastic experience: I have always wanted to get my teeth sorted but have been delaying the process, Yasmine the manager has exceptional customer service skills and explained the process from start to finish, she answered every question I had and was very patient with me, she showed me what my teeth should look like after treatment comparing them to what they look like now, thank you for such a great visit I can’t wait to start my treatment

Fantastic experience: Absolutely amazing service. The dentist Florentina and nurse Virginia took good care of me. Results after Invisalign wear was better than expected. And the receptionist Lauren was amazing at the door

Fantastic experience: Assisted by Mahfuzur Rahman, can confidently say I thoroughly enjoyed and felt welcome with the service provided. Very friendly and helpful with every query and piece of information. Would definitely recommend and return for anything given the comfort presented.

Fantastic experience: What a lovely team from start to finish! At the reception, Lauren always greets you with a warm smile. Today, I met with Flo and her team, and as always, everything was quick and professional. I was supposed to finish my last aligner today, but she wasn't impressed and ordered more aligners for me. This is exactly the kind of care and service you want from your dentist. They don’t let you leave if you are ready to smile:)

Negative experience: Be aware everyone They will rip you off. I reported to The London police. Hopefully someone get locked up for scamming ppl that struggling. I didn’t pay anything but my friend got scammed 5k ‍♂️

Fantastic experience: Ramona was very helpful in explaining everything for me and making sure I understood what was said whilst also making me feel comfortable starting my aligner process

Negative experience: Fake reviews this company used to be called diamond whites diamond whites robbed me and then changed they’re name I previously left a bad review they saw it and called me up saying they can give me my replacements that I’ve been waiting over a year for absolute joke dont buy aligners from here because if you loose a pair which you most likely will they won’t be able to replace it, a little plastic that they can print out but they’re work is unorganised they using up there time hiding and avoiding all the people they robbed/messed up with