South Cliff Dental Group, Margate

Fantastic experience: My husband and I attended the South Cliff practice this morning and can’t speak more highly enough of Irene and her nurse. They were so helpful, patient and kind. No one is excited to visit the dentist but they made the whole experience stress less, thank you.

Fantastic experience: Due crazing of my front teeth I was very conscious of my appearance and had stopped smiling, Muhammad advised that he could do a cosmetic procedure, which he completed today. I was concerned as did not want to make my appearance worse but he was very professional explained everything he was going to do and took no time at all to improve my smile! He was assisted by Leah who was lovely too. Added bonus didn’t hurt either! Thank you Muhammad and Leah I look forward to seeing you again in six months time!

Fantastic experience: Was seen by Mo, good dentist asked for him to be my preferred dentist

Fantastic experience: Very good, kind and pain free treatment today.

Fantastic experience: I was really nervous about my appointment, but both my dentist Dr Irene Joy and my dental nurse Lauren were absolutely wonderful. They were so kind, patient and reassuring the whole time which really helped to put me at ease. Everything was explained clearly and they made sure I felt comfortable before continuing. Thank you both so much for your care and understanding

Fantastic experience: Irene and Kate were brilliant. I broke my front theeth years ago slipping on water and landing on my them in a shop. Ive had bits build on at angles over the years. It wasn't until I saw Irene and Kate that I now have two front theeth at the right level built on with fillings. They reassured me it was possible. And gave me time to adjust to my phobia. Irene is no doubt a perfectionist and meant for this job. Kate was so accommodating and ever so nurturing making me feel so at ease. Would always return now.

Negative experience: Long time on que booking appointment on telephone. Incompetent reception staff . Preferred to private prescription patients. NHS patients ignoring. Money making clinic. Don't use this clinic services. 0/10 review

Fantastic experience: Me and my three year old daughter recently had a check up. The whole team from the receptionists, to the dentist and nurses were so lovely and were incredible with my daughter! Last year she wouldn’t even get in the chair or open her mouth but she was more than happy to this time round because of how brilliant the dentist and the nurse was. They really made a fuss of her and got her involved by letting her hold the mirror and explaining everything they were going to do. She now keeps asking to go back to see the dentist. Highly recommend!

Fantastic experience: After a lot of uncertainty around me potentially needing surgery, today a huge weight was lifted. I received fantastic advice and reassurance from the whole team today. Farjad and Emily were so professional, friendly and helpful. Can’t ask for more really. Thanks so much.

Fantastic experience: He was very reassuring and they were both understanding of my fear. I would definitely make an appointment only to see them again.

Negative experience: Very disappointed services They totally rejected NHS services Money maker machine . Negligence reported .

Fantastic experience: Seen on time. Reception staff very friendly. Dentist and nurse very reassuring and professional. Also great banter

Fantastic experience: Great care as always. Everyone is lovely, polite and very kind. Thank you.

Fantastic experience: They are literally so lovely here, had to get quiet a bit of work done today and the dental assistant held my hand when I had my numbing injections as I told them I was nervous, and both her and the dentist were so reassuring throughout the process asking if I’m okay and told me we can have a break anytime I need too and just to raise my hand if I wanted to stop, they was super gentle with my numbing injections (unlike I’ve had before at other dentists), the receptionists are lovely too and have been great booking in any appointments for me I’ve needed, and this is NHS care I’ve received as well! Would recommend this dentist if anyone asked me 100%

Fantastic experience: Very good, the nurse Morgan was lovely

Negative experience: If I could leave no stars I would will never visit this dentist again just told them to take me off the books. After weeks of pain I finally got a appointment only to get a temp filling in a rotten tooth! Kept coming up with excuses not to take the tooth out. So a phone call to another dentist yesterday at 10am by 430pm the tooth was out and dealt with professionaly no arguments no excuses.

Fantastic experience: Excellent professional friendly young man. Good job with fillings. Thank you

Fantastic experience: Really good service ,staff so nice and friendly

Fantastic experience: Had an appointment today with the hygienist Amy and her assistant Paton , was a little nervous as not been for a while . Amy was very kind and reassuring throughout the whole process and made my visit a lot more relaxed . Paton was the perfect assistant. Thank you to you both

Fantastic experience: Been with these dentists for donkeys yrs excellent dentists an friendly receptionists

Fantastic experience: Very polite and helpful reception & cheerful and efficient dentist and assistant

Fantastic experience: I have been at this practice for several years now and have always found everyone from receptionists through to the dental assistants and dentist to be friendly and helpful.

Fantastic experience: Amazing atmosphere. I went in to have a couple fillings done by Dr farjad and Lauren. I'm generally a little nervous at the dentist due to bad experiences at other dentists but they made me feel so relaxed and I found myself laughing multiple times. I feel lucky to have them as my dentist/nurse.

Negative experience: Shambolic! This is a true example of the NHS dentistry system being in Crisis.

Fantastic experience: *I had a cleaning with hygienist *Helen and I cannot recommend her highly enough.She was incredible gentle throughout the entire appointment and took the time to explain each step clearly.Her technique was painless and she made sure I felt comfortable at all times. What stood most was her tips for improving my flossing technique.It is rare to find a hygienist how combine such technical,skills and positive energy.. Thanks to *Helen* my teeth feel fantastic and I actually look forward to my next cleaning

Negative experience: Nightmare cancelled my appointment 3 times now tellyou to call at 8 every morning for emergency appointment got tro a few times just a few minutes past 8 to be told the no appointment all went the day before this happened on several occasions why tell people to call when they're gone the day before ask why appointment was cancelled the 3 time same excuse dentist is on holiday its a complete nightmare

Fantastic experience: Easy to register all done by email excellent service

Negative experience: Terrible. Many upsetting and frustrating instances but the worst was when they ask for hygienest to be paid up front but then the appointment gets cancelled twice for some made up excuses. Then when I get there 2 months later for the appointment none of the equipment was ready or working. Laid upside down in the chair for 29 minutes nervous as anything while the test the equipment on me! Traumatic to be honest. Took them 3 months to refund me due to the only person who is authorised to process refunds being on holiday. So ridiculous! Better systems need to be in place because this was a shambles.

Negative experience: They left my sister in pain with rotten gums a vernable Adult discusting company I have written up complaints to the higher ups and yes social services well be getting involved

Fantastic experience: Irene and Samantha were just wonderful!! Fantastic with my son

Negative experience: The facilities are very dated, equipment is broken or not working.

Fantastic experience: Excellent. He kept me informed on what he was doing and what to do for best results going forward

Fantastic experience: The dentist I saw today was very friendly and explained what he was about to do and do very professionally and courteous

Fantastic experience: The hygienist was excellent. Have rebooked him for next time thank you.

Fantastic experience: Receptionist was very welcoming and the dental staff were kind and patient with me as I hate the dentist but they were so lovely with me thank you

Fantastic experience: JiJi was very welcoming & friendly. She talked me through my treatment as it was being done which made me feel at ease. She also gave me advice on which toothpaste was best for me. I hope I see her on my next visit!

Negative experience: They keep cancelling my original appointment, been going on for 4 months now,the latest cancellation was while I was sitting in reception waiting to been seen.as someone who stuggles mentally with going to the dentist I've found the whole process deflating, gave the same excuse 3 times (someone has booked you in with the wrong person)what,3 times in a row?I highly doubt it.i feel like they just fob people of when it suits them,totally unprofessional, plus the clinic could do with a good clean.i had now booked in with a different dentist elsewhere

Fantastic experience: Fantastic experiences of dentists, hygienist and receptionists for the entire familt. Couldn't recommend higher.

Negative experience: I have tried to get an emergency dentist appointment for three days in a row and haven't been able to get one, even as a registered patient. I was told to queue outside before 8 am to get an emergency appointment, and did so on Monday at 7:30 am, and Tuesday at 6:50 am and did not manager to get an appointment. I was told to ring up at 8 am on the Wednesday which I did bang on time and they still didn't have any appointments available. They have one dentist who works there and only around 3 emergency appointments every day. From when I queued up, there are around 10+ people everyday trying to get an emergency appointment at the same time and it's impossible to get one. As a patient this is incredibly frustrating as you cannot get emergency dental care when needed.

Fantastic experience: Irene and Amiee were so lovely today I'm such a nervous patient but they always make me feel relaxed and comfortable

Fantastic experience: Good experience. Made to feel at ease

Fantastic experience: I have had 3 different procedures in the last few months, all dealt with super quickly by some really lovely dentists. Thank you for all of your help!

Fantastic experience: Very kind and patient. Well worth the travel to see a good dentist. Happy to be returning in 6 months.

Fantastic experience: Amazing, friendly dentist! Visited with my 5 year old and he was instantly put at ease and enjoyed the whole experience!

Fantastic experience: Very good experience. All staff were polite and friendly.

Fantastic experience: Had a really good experience going to this dentist. From the moment I walked into the door I felt at ease. All the staff were so nice and kind. The dentist was very clean.

Fantastic experience: The treatment I received was outstanding. As someone who has extreme anxiety when it comes to dentists the support and care I was given was perfect. The reception staff are polite and supportive and the tentativeness of the dental nurses throughout my procedures has helped me overcome my fear!! Thank you all :)

Fantastic experience: Excellent service. The treatment was what i expected. The reception team were polite and attentive and were very helpful. The Dentists and Nurses were very good, explaining what they were doing and ensuring that I was comfortable and confident in the procedure they were performing on me.

Negative experience: Twice I've had my appointments cancelled because they are for check ups and not treatment. I have to have regular dental check up for my bone cancer treatment. It's not good enough. They want your teeth to rot first so they can get more money doing treatment

Negative experience: Miserable ,, useless staff,, glad they did un register me as best to go and find a better place where i feel much more comfortable and around much friendlier staff that smile and do their job properly

Fantastic experience: Visited here today as a very nervous patient because of past histories with other dentists years ago. I have to say that I was very pleased to see how kind and caring all the staff were at this place. Everyone from the reception staff to the dental team accepted and understood my nervousness and did everything to help me feel relaxed and looked after. Great service and I will certainly recommend this dental practice to others.

Positive experience: Phoned this morning to ask if taking NHS patients Got a very helpful yes appointment for early may .

Negative experience: Something terrible is happening in this practice. In the last 6 months i have been unable to attend a yearly check up because they say they have no NHS dentists. Ralitsa who is an amazing dentist, left after a decade and all other capable clinicians are abandoning this practice as if it were a sinking ship. The front of house staff who used to be friendly a year ago, look and sound fed up. The clinic looks tired. Is this the end of our NHS dentist services? I am scared of the future ….

Negative experience: As an NHS patient, I arrived at 8am for an emergency appointment as suggested by your staff when I called yesterday. On arrival I was turned away by those same staff claiming there were no appointments available. I pay for all my dental treatment plus I pay taxes into the NHS so I expect you to be available when I need you. Today you were not and have clearly demonstrated that private dental care is the way to go for priority treatment. I now have an appointment with another dentist for 3pm today. Good luck jumping the queue of entitled claimants if you attend South Cliff dental group.

Negative experience: Id give a minus star review if i could. PLEASE AVOID AT ALL COSTS!! had my appointment cancelled 3 times due to "dentist being on leave" then leaving the practice on a certain day altogether. 1st appointment cancelled, waited 2 months. 2nd appointment came around and they cancelled again.. waited another 2 months to be cancelled on AGAIN. Ive had to go on antidepressants due to suicidal thoughts due to constant pain, the tooth is rotting more and more and they couldnt care less. Save yourself and your money, go private and get out whilst you still can.

Positive experience: South cliff has been great for my first 2 appointments. However now not great service now. I’ve had 2 appointments cancelled in the last 6 months. Sickness I know cannot be helped but dentists going to other practices when they have appointments already booked in is outrageous. My partner also has been removed from south cliff as he ‘missed’ 2 appointments. When in fact he called in advance about one of them to tell them he wasn’t going to make it due to work circumstances. His appointments were also cancelled, leaving him confused about dates and times etc. he showed up on the wrong day at the right time due to these cancellations by the practice. Not happy!

Fantastic experience: All staff very helpful, prompt,and I'm sure they make everyone at ease.Keep the good work up.

Negative experience: HORRIFIC NHS patients are left to suffer. It's a regular occurrence for their NHS patience's to be left without emergency care. Due to sending NHS dentists to other practices. Started in dec, got an app in feb! Only to be dismissed without x-ray with an ongoing JAWBONE INFECTION. I had to request this via the practice manager. We are now in March & I have still received no treatment. Absolutely appalling, neglectful & negligent.

Fantastic experience: Southcliff offers a fantastic service all round. The staff support and reassuring to those who do not particularly like the dentist.

Negative experience: The ladies at the reception are unacceptably rude. the worst experience of my life. Won't be going back to this terrible place. After finally being able to make an appointment after having to go there in person after trying for days to get through on the phone, they told me my tooth needed to be taken out or another option is antibiotics ‍♀️ My EMERGENCY appointment offered was 6 weeks away which I had no choice but to take. On the day of the visit they did anything, but take a x ray picture and tap on the tooth. the doctor said he can't do anything, another visit is needed. The reception suggested in May. Despite the fact that I complained of pain and terrible discomfort…. total disappointment!!

Fantastic experience: Fabulous denttal surgery. They always put you at ease and understand that you get nervous. The staff are all lovely, smiley and chatty. I'm so pleased. I changed to them. Can always get an appointment too.

Fantastic experience: I cannot fault South Cliff Dental Group. The staff from reception to the nurse and dentist are kind and reassuring. I am absolutely petrified of dentists, but have been put at my ease by the nurse and although I must have really hurt her squeezing her hand she didn't let go of me. The dentist was very gentle and I will definitely go back. Thank yiu

Fantastic experience: The staff in this branch are beyond amazing! Always friendly, welcoming and consistent care throughout! Have been here multiple times and no issues at all! Always quick to answer any emails and happy to answer any questions in branch!

Fantastic experience: All round amazing dental practice, great service highly recommend

Negative experience: Staff are friendly, however was booked for a filling and cleaning. My appointment was at 11 and left at 1125. I would expect a clean to take longer considering I had a filling in that time too. Paying £90 for the clean did not seem up to standard, left disappointed

Fantastic experience: What a lovely dentist surgery, the receptionist was lovely as was the dentists. Very happy with the treatment and advice.

Fantastic experience: Been here a few times and they are always very helpful, provide quick replies and appointments. I was here today with my daughter she was there for a filling she is autistic and absolutely terrified of dentists they were so patient with her and explained everything to make it as positive an experience as possible she came out saying how calm they made her. Would 100% recommend this dentist

Negative experience: Worst dental experience of my life, staff are rude, the dentist didn't know what they were doing and i left with more pain then i went in with, avoid at all costs

Negative experience: Cancelled my appointment the day before i was meant to go in, definitely avoid

Negative experience: Won't be going back to this terrible place. After finally being able to make an appointment after having to go there in person after trying for days to get through on the phone, they told me my tooth needed to be taken out as an emergency and told me to book on at reception. My EMERGENCY appointment offered was 6 weeks away which I had no choice but to take. A day later i had to ring dentaline as I was still in agony and 6 weeks was far to long the dentaline dentist gave me antibiotics as my tooth was very infected which had somehow been missed by my dentist. I went back today for my emergency extraction appointment to be told it was just a review appointment I walked out and will be finding another dentist as this is shocking.

Fantastic experience: Wow. After 3 years of pain I'm finally free of it thanks to two amazing lady's, i don't know the nurses name but Ralitsa the dentist needs to be praised. She was very caring and understanding and professional. Can't thank them enough and for the first time ever i look forward to my next appointment. Thank you so so much. Graham

Fantastic experience: Can't thank Ralitsa enough. Always takes time to explain everything to me and caring, once you get past the receptionists. Receptionists can be very unhelpful and other times not.

Fantastic experience: I'm a very nervous patient due to having a lot of dental work over the years. I recently had my first appointment here (had to change dentist due to fitting appointments around my working hours) I was made to feel welcome and completely at ease, great experience.

Fantastic experience: I had a thorough session with the friendly and professional team of dentist. Zero waiting time. Well done

Fantastic experience: Great dentist, so friendly and gentle, had my tooth extracted and did not even realise it had been done!

Negative experience: Long wait without an apology. Since every patient had an appointment time for just checked up or treatment. I can't understand why still so much delay?

Fantastic experience: Thank you so much to these two ladies, l was so nervous yet was put at ease. I am very anxious like a lot of people l know but l felt so comfortable l was able to have my treatment. Honestly l can't thank them enough and ask if l could leave them a review

Fantastic experience: I have mina and Katie and they are fantastic! So lovely and always make me feel comfortable!

Fantastic experience: I have had a fear/phobia for dentists for many years, until I was recommended to South Cliff clifftonville, where my Dentist Rayan and nurse Beth changed that, they care, they gave me incredible service and made me feel Comfortable, instead of walking in shaking, I looked forward to my appointments, I walked in smiling. Due to me not going to a dentist in years I needed a lot of work which included a lot of drilling, I’m so incredibly great-full, my treatment has now finished, my smile is back, and no more pain, I’ve already booked my next check up. All staff from reception through to the nurses and dentist themselves are hard working, welcoming, and they do everything they can to help, the sad news that Rayan, the best dentist I’ve had the pleasure of knowing, is leaving, and will be sorely missed, by many of her customers, an incredible caring dentist, I wanted to thank all of you ladies at south Cliff clifftonville for excellent customer service, well done each of you. Have a great Christmas A massive Thank-you to you Rayan and Beth for getting me through and giving me my confidence and smile back x Sue Haywood

Fantastic experience: Great service from reception staff Claire got granddaughter in on a Saturday for infection ⭐️

Fantastic experience: I'm absolutely petrified when I visit dentists. I've just had to have some treatment at South Cliff, they have been superb. They were extremely accommodating and reassuring, knowing I was anxious. They explained the whole process to me and made me feel extremely at ease. I'm so glad I've got this dentist and would recommend them to anyone. Thank you for looking after me.

Fantastic experience: I’m really nervous about the dentist but had the best experience today not only were Mina and Katie lovely and reassuring but also brilliant at what they do. Thank you so much . A really busy practice but despite this I did not feel like just another patient . Reception staff also thorough, friendly and helpful both during my appointment and leading up to it

Negative experience: Been on hold at number 1 for 2 hours, spent 4 hours on hold yesterday to move appointment only to be hung up on at 5pm. They want notice to cancel appointments but never answer the phone, would have been quicker to walk there

Negative experience: Terrible service. You better hope you don't need to get hold of these people because they never answer the phone. I am currently sitting on hold. I have been for an over an hour and a half. I was apparently number 4 in queue when I started. That's today. I tried to call them several days last week and held for 2:30 before giving up. Absolutely awful.

Negative experience: constantly kept waiting for hours on hold to get an appointment.i have seen 2 dentists there one left 2 roots still in which has caused more problems and cost more money.i am on hold right now started at no 7 in que,im now no2 after 1hr 47mins..2hrs 20mins still at no2.i wonder why they screen between nhs and private when you call. after 2hrs 58mins they dropped my call,terrible!!

Negative experience: Been on hold for almost 90 minutes already just to try and speak to receptionist. This for an emergency appointment from a 111 referral. Started at 8th and still only 3rd in the queue. That's over 10 minutes per caller. Awful awful service. Would've been quicker to walk there.

Positive experience: Dental care at this practice once you are there is excellent. Trying to get them to answer the ‘phone is a different story. 90 mins wait and a call gets dropped. I ‘phoned today as a filling had fallen out and I don’t live in Margate. Started at 6th in the queue. One hour and ten minutes later I’m still 2nd in the queue. Pretty sure it will be that way until 5pm (1 hours time) and the call will get dropped. Looks like I will have to drive over tomorrow morning just to get an appointment for who knows when. Come on practice manager, it’s really not good enough.

Negative experience: Was listed as having emergency dental appointments. Was on hold for almost 3 hours where they cut my call off. Tried the emergency dental line and now all emergency appointments in Kent have been taken. Yet another day of excruciating pain because they don’t know how to answer a phone. Practice should be disbanded.

Positive experience: After having a serious fall and ending up toothless I registered at South cliff the receptionists are efficient kind and welcoming and always smiling and the treatment I received from Ryan Gibril and team was excellent I now have lovely new dentures that are perfect thank you all so much The only criticism would be the telephone system but if you E Mail reception you get a quick response.

Fantastic experience: I called at 10 in the morning and was seen at 2:35, I can honestly say it’s the most smooth running and friendly dentist I have ever attended. I was in major pain and they sorted my needs right away. The receptionist went out of there way to look after patients, overall great experience

Negative experience: Shocking....They took the wrong amount of payment up front and I was told 3 months for refund after complaining now its 28 days we shall see.. avoid if you can.

Negative experience: I Can never get through to them without waiting on hold for hours. I need a filling done which I had to pay a deposit for over a year ago and was told I would get a phone call for the appointment. After phoning 3 times to chase this "appointment" I keep getting told someone will get back to me to this day I am still waiting for somebody to get back to me and still waiting for an appointment. They seemed happy to take my money but don't seem keen to get the next appointment done! Only heard negative things about this dentist but with no other dentists taking on I'm not left with much choice!

Fantastic experience: Needed to go out my hometown for dental treatment for my daughter and was very impressed with this dental practice, receptionists are friendly and welcoming and the dentist and assistant were so patient and caring towards my daughter I couldn't have wanted more for her. Thankyou

Fantastic experience: As a child, I had an awful experience with a dentist which left me, quite literally, terrified of dentists. After trying several dentists whom I would describe as “OK” I found Meena at the Margate practice. I had to have four fillings because I had left my teeth for so long because of my fear and as I have already mentioned, I was terrified. I needn’t have been. She was so gentle and so kind. Her attitude was so positive and reassuring. And she listened to me. I hardly felt the needle from the injections to numb my gums. This was revalation number one. Next came the drill. Terrified again. Once more I needn’t have been. Apart from slight pressure, I didn’t feel the drill at all. This was revelation number two. I have NEVER not felt the drill. Before the treatment had begun, I had explained to Meena that I had an extra row of nerves in my gums which had been discovered at Guys hospital. She took notice of me. This was revelation number three. The rest of the procedure was painless as well. Hundreds of people will testify that they never feel it when they fillings at the dentist. I have ALWAYS felt it. I left the dental practice a different person who is no longer terrified of my dentist. Thank you so much Meena.

Negative experience: Most rubbish dentist ive been too, broke my wisdom tooth on examination, and has been six months, had cancellations of appointments, and no still no extraction of tooth, having to take antibiotics, stay away terrible dentist, rude staff, no answer of calls,

Fantastic experience: Thank you so much south cliff dental practice. From the dentists to the reception staff you are all brilliant. Very helpful, highly recommend.

Fantastic experience: Having unfortunately broken a tooth, I was lucky enough to meet Lakshya for the first time at Northdown Road Dental practice. She did an amazing job of rebuilding my tooth and along with a check up she also suggested a couple of other treatments for me. She was extremely helpful, knowledgeable and professional. I really can’t praise her highly enough & wouldn’t hesitate to recommend her. Many thanks.

Positive experience: It’s a good dentist itself but they never answer the phones, literally have to go down there to get an appointment

Negative experience: Appalling level of service and a disgrace to the NHS. Booked and paid for a first appointment, as we are new to the area and struggled to find an NHS dentist for so long. They phoned and cancelled my appointment 3 times with far fetched excuses each time! I appreciate unforeseen circumstances can occur, but cancellations should get priority rebooking - Not told its going to be another month+ This is unacceptable so I told them to forget it and I will just have a refund and try to find somewhere else. My partner came to the surgery and was told they couldn't give a refund because it had to be approved by a manager who conveniently wasn't there that day or any other day. A couple of months went by and we still didn't receive a refund despite sending emails/ phone calls to chase it up. Fortunately we were able to claim the payment back via our credit card. This felt like a total scam and in my opinion legal action should be taken against this place. I will now pay to go private because places like this give the NHS a terrible name. Avoid at all costs if you value your hard earned money.

Negative experience: on the phone for 2 and a half hours trying to get an appointment. i was 7th when i first called, now i have been 1st for around an hour and a half. how long does it take to pick up a phone? the phone disconnected at 5pm and i still don’t have the appointment that i need after waiting on the damn phone for so long! whenever i’m in the practice the phone is always ringing and the receptionist never bothers to pick up the phone even if it’s constantly ringing. this is unacceptable!!!