Bupa Dental Care Ladybridge, Bolton

Fantastic experience: Honestly could not be happier with the treatment and help Anuroopa has given me, i did visit on two occasions with the most severe tooth pain ive ever had, shes fully diagnosed me helped with the pain, referred me to a specialist for further treatment and already setup a plan of action I understand. I cannot thank the practice enough, the relief i feel is amazing, anuroopa also made me calm, considered every option and more importantly listened to my opinion and tailored the treatment accordingly. 10/10 you've made me so happy to finally have the answers i needed and a treatment plan moving forward

Fantastic experience: Hi I had an emergency appointment with Hawa.she was really good n friendly.she checked thoroughly n advice me.

Fantastic experience: I went to this dentist and it was great service and it the workers were nice to me and my family

Fantastic experience: I recently completed a course of cosmetic dental treatment with Dr. Shyam Patel at Bupa, and I couldn’t be happier with the results. Throughout the process, I encountered a few unexpected complications, but Shyam handled each one with the utmost professionalism, care, and precision. His calm and confident approach immediately put me at ease, and he always took the time to explain every step clearly. What truly stood out was his commitment to getting everything just right—he never rushed, and his attention to detail was exceptional. Thanks to his expertise, my smile looks better than I ever imagined. I’ve already recommended Shyam to several friends and family members, many of whom have either started or are planning their own treatments with him. If you're considering cosmetic dental work, I can’t recommend Dr. Shyam Patel highly enough.

Fantastic experience: Great Experience, superb treatment from Ali & Muhammad, recommend this particular dentist

Fantastic experience: my little sister had an appointment for a filling with nicole and mo. she was terrified. last time she went to the dentist she had a panic attack but this time they explained everything to her and really helped her through the appointment

Fantastic experience: Nicola was an absolute brilliant therapist made me feel at ease and really took time on what she did made me feel comfortable you can tell she loves her work very professional xxx

Fantastic experience: Excellent 100% better the dentist i used to go to

Fantastic experience: After an X Ray and short consultation it was decided that it was best to extract my tooth, everything was explained by Hawabibi and it was job done, Excellent service as usual.

Fantastic experience: Very Good

Fantastic experience: Nicola the hygienist is brill!!

Fantastic experience: Always satisfied with the treatment l have received from the receptionist to seeing g the dentist and due to being in a wheelchair l am always made to feel comfortable. Thank you

Negative experience: POSTING THIS REVIEW ON BEHALF OF MY HUSBAND ABSOLUTELY APPALLING SERVICE. I’ve had a toothache since last week and went to the emergency dentist over the weekend. I was prescribed antibiotics and advised to contact my regular dentist. The following day, the pain worsened. I called my dentist repeatedly throughout the day with no answer. The next day, I tried again still no response. Eventually, I went in person because I couldn’t bear the pain any longer, only to be told to come back in two days for an emergency appointment. This is completely unacceptable. The management seriously needs to address how the practice is being run.

Fantastic experience: Dentist allows me and my partner to have appointments next to each other which is very convienient. They are always understanding and accomodating of my conditions/illnesses and needs. For example they treat me downstairs if i am unable to get upstairs for treatment.

Fantastic experience: Very friendly and helpful

Fantastic experience: Lovely greeting by reception, everyone that works there are so friendly always put at ease as I am a nervous patient, I'd also like to add there are a few parking spaces and do have a toilet too .

Fantastic experience: Very efficient. Friendly but professional. Received emergency treatment at very short notice. Waiting time and treatment took less than 20 minutes. Very happy with the result.

Fantastic experience: Anaroopa and Shann are brilliant.

Fantastic experience: Friendly staff. Especially Nicola our hygienist. Excellent advice and service.

Fantastic experience: Warm reception welcome and had my second appointment with Dr Hawa. Not only did she complete my crown treatment in 2 appointments but I raised a concern about another tooth. She assessed and cleaned the tooth and gum line. Throughout the 2 appointments, she kept me informed of the process and aftercare. Thank you for my treatment and helping me feel relaxed by keeping me engaged in conversations.

Fantastic experience: Excellent professional service , staff always look after you and make you feel very comfortable , it takes me about 45 minutes to drive there and I wouldn’t go anywhere else Thank You Lorretta

Fantastic experience: Highly recommend this Dental surgery. All staff including receptionists go above and beyond to make sure patients feel comfortable and relaxed. Thank you for making my experience a good one. Sam

Fantastic experience: V good experience about my teeth cleaning and filling. Thank you nicola hubbard very kind of you.

Fantastic experience: Very friendly polite and willing to help... great place to go for your teeth xx

Positive experience: No heating on in treatment room, limited on site parking, poor access to appointments at convenient times with a hygenist. Underwhelming.

Fantastic experience: Fantastic experience, 1st time ever having an injection with no pain. Very friendly staff go above and beyond to ensure you keep good oral hygiene

Fantastic experience: No improvement needed, highly recommended.

Fantastic experience: Excellent can't say more than that:)

Fantastic experience: Outstanding experience with the first visit definitely recommended.

Positive experience: Appointment time met almost always, staff very polite

Positive experience: Reception Staff and nurses are great. The dentist only need 5 mins for check up and always insist you book hygienist before next seeing them again for more treatment.

Fantastic experience: we came to Fresh Dental when our old Dentist retired and we have never looked back!!! the service, professionalism and knowledge of the whole team is second to none, we have recommended them to all our family and friends.

Negative experience: I called yesterday and asked for my girlfriend's nhs appointment and I told me that it's not private and I can get nhs. When I told her I have an appointment on the same day, she told me that you can't postpone the appointment tomorrow and I told her, can I book the appointment on Monday and I'm done with the consil appointment, so I insisted on coming on the second day because it's the only appointment I can attend, since it's only my first appointment and the second day after I came to my appointment and asked for a taxi at £20 because it's too far from my home and they were with my four children, she told me that I had to pay 86 and the appointment is not free and I have to pay. I was shocked me because I didn't tell me and this is half of a pouring and fraud and I never recommend this clinic, i will give them zero star

Fantastic experience: Front desk staff are lovely, communication through SMS/Call/email which I find convenient. Practice can sometimes be busy but got for a late morning appointment or evening if possible. Great interest free finance plans. Accepts NHS and private patients (once you are register as a Private patient you can’t switch to NHS). Sham and Jazmine worked with me to get my desires results. Would recommend to family and friend.

Negative experience: They charge you for the first appointment to tell you there is a cavity for which you go to them to fill it. No x-ray, nothing but charge you to tell you have a cavity . Then you have been told to book another appointment for filling the cavity . But work is done below professional level at all . They are worse ever I had in my life . Do not recommend to anyone

Negative experience: Never answers the phone and have extremely rude staff

Negative experience: Disappointing Experience - would not recommend I recently visited Bupa Dental with the expectation of receiving straightforward and professional dental care, specifically to get new retainers. However, my experience was anything but satisfactory. During my first appointment, I was kept waiting for 35 minutes beyond my scheduled time before being seen by Dentist Umar Chadat. Although I was quoted £160 for the service, there was a lack of clear communication as this price was only for the upper moulds, and no mention was made of the additional cost for the lower moulds until much later. Furthermore, the practice's system was down, and I was sent away without a payment receipt or any form of documentation for the services discussed. On my follow-up visit to have the retainers fitted, I was informed that the total cost would be £360. While I am not opposed to paying for necessary dental work, the complete lack of communication regarding the full costs involved was highly unprofessional. To add to this, the dentist arrived late for my second appointment, causing me to wait an additional 20 minutes. Due to my work commitments, I was unable to wait any longer and had to leave just as he was arriving. I saw him arrive in the car park just as I was leaving as I couldn’t wait any longer!! This lack of punctuality and professionalism is unacceptable and reflects poorly on the practice as a whole. Based on my experience, I cannot recommend Bupa Dental to anyone seeking reliable and professional dental care. The lack of transparency with pricing and the disregard for patients' time has left me extremely disappointed.

Negative experience: The practice is NHS and private. On the NHS side they're not very through. Why? Every appointment is charged. Send you away first time after a band one charge. Have to go back and a band one charge again plus band two or three for further treatment. The wife had private treatment. An implant. She's also not satisfied.

Negative experience: no idea what is going on but, can never get through,. they send sms messages to book an appointment - but this system doesnt work any more, and you cannot call them nor leave an answer phone message. What is going on ?!

Negative experience: Rude staff! Iv been trying and trying to make routine appointments for my children, no answer. When I needed an emergency appointment and started calling from 9am, continuously, someone finally answered at 1pm and then told me no I won't make an emergency appointment for your child because you've not had routine check ups! Maybe if you ever answered your phones I would make an appointment! I dont have the luxury of time to sit here for hours on end, everyday, to wait for someone to answer the phone to make routine appointments. Even online I can't make any appointments because there are no nhs appointments available for the children, but if I'm paying there are appointments available readily! This used to be a good dentist but over the years I am appalled and shocked at attitude of the reception staff! And I've been a patient here since it was Fresh Dental, for a very long time, and the staff were brilliant, never had issues with them. The staff need some training here in how to speak to customers and patients!

Negative experience: The reception is useless. They legitimately never pick up the phone, and it would be ok if their message system worked but even that is pointless. The automated hold system gives the option to press 1 to continue holding or 2 to leave a message... I dialed 2 so many times and it continues to hold anyway and doesn't allow me to leave a message. I just wasted 30 minutes trying to get through to them and going through the same loop of pressing 2 and waiting before giving up. I've tried contacting them since early December as I had a text from them that I was overdue a checkup but until today (January 18th) I've only been able to contact them once. Waste of time.

Fantastic experience: The dentistry work and service provided were excellent. The help from the Bupa staff in setting up a dentistry plan were very helpful and the treatment by the dentist Mr Patel were well above my expectations due to poor service from other dentists at different companies which made me feel a lot more comfortable knowing I had someone with great expertise.

Fantastic experience: The staff make your visit a pleasure and put you at ease

Fantastic experience: Fantastic receptionist! Keileigh you’re great!!!

Fantastic experience: Dr Rosh is a superb and professional dentist with a wide range of skills from basic dental hygiene to complex aesthetic solutions. Lovely person as well.

Negative experience: wanna tell me why I’ve got a blob of chewing gum basically stuck onto my tooth? I thought it was meant to be a crown? I’m in utter pain I cannot smile, eat or even relax my upper tooth onto it without nearly crying … absolutely shambles! so unprofessional. I had a filling not long ago, want to tell me why when I was flossing the upper bit flew off? what is this stuff

Fantastic experience: Yes good service pleasant people bit expensive

Fantastic experience: Just wanted to than Nicola Hubbard the hygienist and Ismail Issop my dentist for routinely take care of me and my teeth. The service is impeccable. They are cautious of any sign and symptoms. Nicola is a brilliant Hygienist who has helped me take care of my gums. Ismail is understanding of my phobias and ensures I leave with a smile. Thank you to reception as well for being accomodating.

Fantastic experience: Dentist was caring and listened showing genuine concern. The practice is also friendly.

Fantastic experience: Great practice, lovely staff and fantastic service. 12 years on and I would never go anywhere else

Fantastic experience: Once again receptionists are welcoming and polite I had both a checkup and hygienist appointment can't fault anything or anyone both were informative, friendly and professional. I'm back again next week for another appointment confident in advance that I'll be more than happy when I leave. Brilliant dental practice would recommend to anyone.

Fantastic experience: Always good services.....especially from Shakira who has such a caring attitude....

Fantastic experience: Very clean practice helpful staff they always explain everything and are very understanding love this practice

Negative experience: Rude staff and abrubt. Especially receiptionist Shawn, clearly does not know how to do his job. They haven't pick up the phone over the past 2 months. All about getting as much money as possible. Complete and utter shambles of a practice.

Fantastic experience: Angela was my hygienist today (7/7/23 @ 11:30), very knowledgeable and chatty, made me feel at ease. I definitely appreciate the tips regarding the toothpaste and brushing. Thanks Angela!

Negative experience: Never answered calls,want a emergency app & takes a week plus to answer,not good as fresh dental.

Positive experience: The dentists are always so kind and lovely! We appreciate the care they offer me and my family. However, the reception staff need an overview in terms of the service that they provide. There are certain elements that are lacking in this aspect of their delivery of patient dealings. There has been many occasions where me and my mother have expressed concern in communicating with the care facility and the response has been throughly cold (borderline defensive.) We left distressed, cause we come from the other side of Bolton. So it’s not a short journey. We just were shocked that we were expressing our concerns to be met with hostility, we walked away from the conversation. Yesterday, my son had an urgent prescription and I had it in my hand it was not stamped. If there had been communication between me and the receptionist about if I need anything else I would have flagged that up. However, it was a blame that fell on me. I take the responsibility for that… I do feel that patience and a little bit of kindness goes a long way. I don’t expect anything… but to be met with friendliness and decorum would honestly brighten up the facility.

Fantastic experience: Always had amazing friendly dentists from here. They cater to your needs and make sure you're okay. Receptionist are polite and always seem to have a smile even through covid. Makes it a pleasant experience.

Positive experience: Dentist don't respond to telephone calls. Only 3 bays for parking which are for disabled only.

Fantastic experience: Professional service from start to finish. Customer for 15 years who has received excellent care over this time.

Negative experience: I set up with bupa for my local dentist, and paid £156 for a temporary filling, following with a inc checkup, although when I arrived for my check up I was told there was an extra fee of £56 again, overall costing me £212 for a temporary glass filling, I had previously rang up the week prior and confirmed with the receptionist this was a attached appointment with my previous payments also, I feel like this dentist was only about the profits and not clients. Will not be returning

Fantastic experience: Nicola the hygienist is very professional and always makes me feel at ease. I have been with this practice since 2009 and never had any complaints. Would highly recommend

Fantastic experience: I started going to this practice in 2021 after years of being frightened about dentists. Gopinder immediately put me at ease, and I proceeded to have composite fillings to my front teeth. Delighted with the results, I had additional work to remove a wisdom tooth and have two implants fitted. Shaym did this work for me, again given my dentist phobia, I felt completely at ease throught the treatment. I'm delighted with the work done and highly recommended the practice

Negative experience: I bleed from the gum. I went there they said £56 as consulting fees.Furthermore, they said they would do a 2 appointment package for deep cleaning. They did it once, and they gave me 2nd appointment after 3 months. I went today and they said i had to pay £50 more because they did the 2 days cleaning in 1 instead. Normally for 1 cleaning they charge £50. And I’ve paid £206 for 1 cleaning and they ask for more?!. I feel like i have been scammed by bupa dental. Fraud. Go elsewhere.

Fantastic experience: Recently had done back teeth filling which is perfectly smooth .

Negative experience: Always running late absolute joke now 30mins after appointment time still sat waiting. Never ever been seen on time here and to top it off the appointment had been cancelled twice before this as the dentist was not available..... Why make the appointment in the first place!

Positive experience: Always been happy with the service and staff at Bupa Wigan Road Bolton.

Negative experience: I have been with this practice for several years now. Unfortunately my new dentist Ismail has not lived up to the previous dentists I have seen. He firstly advised me that he could remove a crown and tooth as the root canal had failed. On the day of my appointment I had a phone call to say I had been booked in with the wrong dentist at the wrong time and they would like to move my appointment. I had written confirmation of the time and dentist so they advised me to attend. I travelled for over an hour only to be told he wasn't able to do it and I would need to be referred to a specialist. He said if I experienced pain and swelling of my gum he could prescribe antibiotics and would send a script to a chemist near to my home. Today I asked for that and am told that again he can't do what he promised and I need to go to see him. Overpromised and under delivered!!!!!

Negative experience: Very unprofessional receptionists. I have witnessed them shouting down to clients on the phone. The receptionists lie to you about treatment to get more money from you and when you question it they deny it and get hostile. Would not recommend this practice. Was great when it was Fresh Dental.

Negative experience: I do not recommend going to this dental practice, horrible service receptionist never answer the phone, had booked an appointment for the earliest date they had available due to high pain in my teeth and a chipped tooth they gave me a date and now they have cancelled the appointment and I have to wait a whole month for my next appointment. Dentist seem like they just put in the practice without any training. If your looking for a dental practice I would refrain from this one at all costs.

Fantastic experience: Truly amazing experience, with great expertise, attention to detail, professionalism and above all making me feel comfortable (as visiting the dentist is not my favourite past time!). Dr Rosh can't be recommended highly enough and the fact that I travel 30 minutes from Manchester for my dental care says it all...

Negative experience: Disgusting experience, they cancelled the appointment and next available appointment after 3 weeks. I paid for treatment by my own. Now I need to wait for 7-10 day's to get my refund. Never recommend this company.

Fantastic experience: I attended the surgery today after losing a large filling at the front of my mouth. I was welcomed by a very friendly receptionists and was seen by Karina who put me at ease as soon as I entered the surgery. The service and professionalism is second to none. I am a very nervous patient but Karina had the patience to talk me through everything, taking her time with me and explaining what she was doing. The dental nurse kept me very comfortable whilst I was in the chair and made me feel completely at ease with the whole procedure. Such friendly staff at Fresh Dental with always a kind word. Thank you.

Negative experience: They never answer appointment call lines I waited for 20 minutes and the call just ended by itself!! I’ve been trying for a week now! What exactly do these receptionist do besides sit at the computer??? The phone is right next to them

Negative experience: Go elsewhere if you want a decent dentist. Very unprofessional, reception don’t answer the phone ever, it’s pointless them even having a phone number. Impossible to book appointments and then they eventually de-register you.

Fantastic experience: I be dental patient for long time but the staff at the bupa dental care Ladybridge are kind and helpful

Negative experience: Now it's changed to BUPA it's impossible to get through on the phone. When you finally do get through you're given an appointment which they then cancel multiple times

Positive experience: Excellent dentist ,I was nervous at having my filling ,but was put at ease and dentist was brilliant ,friendly and very gentle and made me feel very at ease

Negative experience: Be careful with who you employ to answer your phone. Hanging up on a potential customer's face is harmful for any company.

Fantastic experience: I have been visiting the practice for over 10 years and never had a bad experience. It is always spotlessly clean and all the staff are very friendly! I recently had a hygienist appointment with Nicola, who is really approachable and shows a real care towards her patients. I’m quite an inquisitive person and she took the time to answer any questions which I had, rather than feeling rushed. Keep it up team!

Fantastic experience: Nicola the hygienist is super friendly and my teeth always sparkle after my visits! The service is really excellent and I highly recommend this surgery. If you are having trouble getting through on the phones at the moment please e-mail or pop into the surgery in person. They are aware of the technical issue and are working hard to fix it ASAP

Positive experience: This is my dentist and they are fantastic on site and in person … however the phone operating system they use is shocking !!! I can never get in touch with them and rang 72 times yesterday !!! After being in and out of hospital all weekend with a urine infection caused due to an infection in a tooth … it was made clear to me to contact them urgently whilst on antibiotics. I was urgent … yet to be spoken to or seen however as I can’t get through to anyone !!!

Fantastic experience: I had Invisalign treatment with composite bonding with Dr Jack and Olivia. I asked Jack for a natural looking smile which he more than delivered! I had to travel a fair way and he was always able to get me in for an appointment that suited me. Olivia was so friendly and welcoming she put me completely at ease. Couldn’t recommend these two enough!

Fantastic experience: All the staff are very pleasant and friendly. I have received some excellent treatment from Dr Shyam Patel and his assistants. The practice is spotlessly clean. It’s a great dental practice to visit, You won’t be disappointed. What more can one say. ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: I’ve been coming to Bupa Ladybridge for nearly a year now, everyone is so lovely and made me feel at ease, especially Shaun on the front desk, and my dentist Dr Livesey. Also love that they send appointment reminders! Thank you for correcting my bite with Invisalign where no other dentist helped. Looking forward to having bonding next week!

Fantastic experience: Very professional staff from start to finish. I would highly recommend Dr Jack and dental nurse Olivia. After the mess my teeth were in Dr Jack worked his magic and now my teeth look great and I have no pain thanks a lot guys much appreciated!!

Fantastic experience: Fantastic dentist . Everyone is so friendly and make you feel so comfortable . I love my new smile and can’t thank Dr rosh enough, made me feel so much more confident . Reception are so welcoming and very helpful Nicola is also a fantastic hygienist I now love going to the dentist Would definitely recommend

Negative experience: I cannot stress enough how much I DO NOT recommend this practice. Upon paying £23.80 I waited for around 20 minutes to be called up, only to be in the chair a shy 2 minutes. The young dentist made me extremely uncomfortable and anxious, asking patronizing questions and offering little help in ways to resolve my issues. On top of that, she barely examined my teeth, just a quick glance over and a couple of pokes at my gums. I found here to be dis-interested, unprofessional and un-concerned. I am now writing this review £23.80 out of pocket and feeling more self-conscious about my teeth than I have ever felt before. If you are new to the Bolton area and are looking for a dental practice for you or your child, I highly recommend going elsewhere.

Negative experience: I made appointment for Friday cause I was in pain so bad and they end up cancelling it when I been in pain I end up crying in pain. I rang emergency dentist nurse I end up going to dentist in Farnworth near asda today for them to do nothing about the pain I was crying in the dentist to tell them I was in too much pain this is not how I want to start 2022 in so much pain didn't even care about me crying in pain.

Negative experience: I was going to this dentist for years and never had any issues. I was never late and one day I was booked in for a tooth extraction. The traffic was very heavy I was in pain and when I arrived the dentist said she wouidbt see me and I was only 5 minutes late. Over the years of coming I was always on time but had an average wait time of 20 minutes to be seen past my appointment time. I never complained. Yet this one time I was late I had to beg to be seen. The rule is ten minute I was also warned I would be struck off also when I then went into the room with the dentist she tried to talk me out of having it done. I felt like I really wasn't wanted or welcome and list my temper stormed out abd complained then I got struck off. 3 years later and I still haven't found a dentist I can't stress how annoyed I am about this to this day. This place how they treated me that day was disgusting and pracrise manager didn't even care about my complaint at all. For me and the dentist know this, I'm not great with dentist stuff as it causes me great anxiety. They know that, and my anxiety about even a check up is through the roof but they showed zero apathy and struck me off that day they are disgusting. In a day and age where we, are mindful of anxiety and depression this business was completely rude and dismissive towards me.

Fantastic experience: I'm a dentist, booked for a course at Freshdental. I am satisfied with my experience booking of booking, although I found difficulty in finding a suitable date as their courses are very popular and spaces are taken so fast. I needed to move my booking and when I faced a problem, the manager Tom solved it for me with great understanding and flexibility. I really appreciate the time he spent to know and respond to my requests . I am looking forward to attending the course in London

Fantastic experience: If you are looking for excellence, skill and professionalism then look no further than Dr Shyam Patel. Not forgetting his personable manner, which will definitely put you at ease! Highly recommend!!!

Fantastic experience: The office staff was sincerely friendly and helpful. I highly recommend!

Negative experience: Been coming here for 8 years now. They were amazing but my past couple of appointments have been delayed. They appointment always feel rushed. 60 seconds in the chair and it costs me £23 They’re not every clear I showing prices (have to look up on the website) Covid times - staff wearing masks under their noses!? Doors were closed, little ventilation, both times I came.

Negative experience: Did not like the service here so i chose to join up somewhere else my mother could not speak much English and there have the staff that speak our lanague but every appointments check up treatments whatever my mother has gone to she was never explained anything or the process of treatment was never explained to her its wrong to treat a patient without making them aware of what you are doing and also without them understanding!! I wouldn't even give this dental one star its awful. The staff said i should come to appointments with my mother.. lol i wouldn't mind but i have a job too and i cant take time off everytime. The dental really needs to help those who cant speak English when taking payments there are being so friendly but part from that not helpful at all! My mom was getting booked appointments with different dentist each time they are just trying to get as much money from you as possible.Feels more like a hard sale than seeing a dental professional now so Ive decided to join my mother up at different dentist clinic. Can't stand how bad there service is just money grabbing staffs its awful!! Messed up my moms teeth really bad too!

Fantastic experience: I have just had an appointment with rosh and she was fantastic put me really at ease and I felt relaxed thank you

Fantastic experience: Fantastic dentist had whitening treatment and old crown replaced with bridge over the moon with results would definitely recommend fresh dental

Fantastic experience: Had a fractured front tooth which needed a new crown. The result was awesome. Very realistic no one could tell the tooth was a crown. Attention to detail and care was outstanding from start to finish. Would highly recommend for cosmetic treatment.

Fantastic experience: Good experience love it they were very kind and awesome

Fantastic experience: Great work by Rosh and Hannah from the fresh dental team. Consumare professionals who made the whole experience enjoyable and always went above and beyond