mydentist, Meadway Shopping Centre, Tilehurst
Information about mydentist, Meadway Shopping Centre, Tilehurst
RG30 4AA, Reading
Opening hours
- sunday: (closed)
- monday: 8h-20h
- tuesday: 8h-20h
- wednesday: 8h-18h
- thursday: 8h-20h
- friday: 8h-20h
- saturday: 8:30-15h
Welcome to mydentist Reading, also known as the Reading Dental Practice, a 5-surgery practice in the Tilehurst area of Reading. You can find us in the Meadway Shopping Centre, just next to the Sue Ryder charity shop and only a minute away from the Asda superstore. We are providers of both NHS and Private treatments, including our myoptions affordable private scheme for more flexible appointments, without the private price tag. Some of our available treatments include teeth straightening (Invisalign, Clear Correct & Six Month Smile) and Implants, Teeth Whitening and Hygiene appointments.
Our comment from Top Dentistas about mydentist, Meadway Shopping Centre, Tilehurst:
mydentist at Meadway Shopping Centre in Tilehurst is renowned for providing excellent dental care characterized by a friendly and professional team. Patients have expressed high levels of satisfaction with their services, emphasizing:
- Exceptional Customer Care: Many reviews highlight the warm and considerate nature of the staff, creating a comfortable environment for patients, especially those who may feel anxious about dental visits.
- Professional and Skilled Dentists: The practice is praised for its highly competent dentists, such as Dr. Asma and Ansu, who are noted for their gentle approach, thorough explanations, and ability to ease patient fears.
- Effective Treatments: Patients have reported positive outcomes from various treatments, including fillings and tooth whitening, with many noting significant improvements in their dental health.
- Prompt Emergency Services: The practice has demonstrated an ability to accommodate urgent needs, with clients appreciating quick appointments and effective care during emergencies.
Overall, mydentist in Tilehurst is celebrated for its commitment to patient comfort and satisfaction, making it a trusted choice for individuals seeking dental services.
Services and Treatments
mydentist, Meadway Shopping Centre, Tilehurst: Reviews
Positive experience: Nice dental practice. Convenient location. Fairly friendly, helpful staff. Good dentist, treatment is good, I have visited for some years. There is however a more upsell of more private treatments eg posters etc If I had not taken out an insurance (which goes up every year) I was unable to get an appointment under NHS, it is a 2 tiered system.
Thank you for your review. We appreciate your feedback and will address the issue with the toilet promptly.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I recently had a filling on one of my upper rear molars by another Reading dental practice which began to give me severe pain following the procedure, when I returned I was told to leave it to settle for 4 weeks and come back if required despite explaining the pain and discomfort I was experiencing. I contacted my dentist which is local to me and was referred to Dr Asma who assessed my condition and gave me antibiotics for 5 days to treat a possible infection. My pain and discomfort continued which forced me to contact my dentist again on Saturday morning and I was immediately given an appointment. Asma and her assistant was happy to help and drained my tooth releasing the pain, she explained the process in detail and despite having other patents she took the time and effort to relieve my irritation and ensure I was pain free. I would like to thank her and her team and wish every dentist had the same diligence and professionalism she gave me and highly recommend her. Noel from Tilehurst
Fantastic experience: As always first class treatment from Ansu and the staff.
Hi Nick. We are pleased to hear about your first class treatment experience with our team. Thank you for your 5 star review.
Kind Regards
mydentist Patient Support Team
Positive experience: The service was excellent and great quality, ran to time. The only reason I didn't put 5 stars is because £100 for 20 minutes of treatment seems like a lot. But the difference to my teeth was wonderful, they are so much lighter and brighter. Thank you!
We are absolutely thrilled to hear about your wonderful results and we are delighted the treatment made your teeth lighter and brighter.
We understand your concern regarding costs, but please be assured that mydentist regularly review our prices against market rates to ensure that we remain competitive.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Thank you so much for today. I hold my hands up, I am terrified of needles. Not scared of the drill though which is interesting. From phoning up in advance to let them know of my worries and then walking into reception I was at ease. Harjinder applied some numbing gel and talked me through everything that she did. Harjinder and Sylwia reminded me to breath when they put the needles in! Hardly felt a thing. They repeatedly asking if i was ok. At one point when they were doing the filling part I could have nodded off! Even during the procedure Harjinder was ensuring I did not feel any pain. Anesthetic takes a while to work on me and she did not try and hurry anything up. She even applied more when I looked in more discomfort part way through the procedure. They confirmed multiple times that might bite felt normal afterwards. I would normally only go to a dentist when there was something that obviously needed doing however I will now return every 6 months. Thank you for today Harjinder and Sylwia
Hi Peter. We appreciate your feedback about overcoming needle fears and we are pleased our team provided gentle, patient care throughout your visit. It means so much to us that you felt at ease from the moment you called to express your concerns until you left our practice. We're glad that Harjinder's approach with the numbing gel and her thorough explanations helped put you at ease, and that both Harjinder and Sylwia were able to guide you through the breathing techniques during the needle insertion. Your comfort and well-being are our top priorities, which is why we take the time to repeatedly check on our patients and never rush procedures, especially when anesthetic needs extra time to take effect. We're particularly pleased that you felt so relaxed during the filling procedure and that Harjinder's attentiveness to your comfort level, including applying additional anesthetic when needed, made such a positive difference. It's wonderful to hear that we've helped transform your relationship with dental care and that you're now planning to return for regular six-monthly visits. Thank you for trusting Harjinder and Sylwia with your care.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Excellent dental care with professional,considerate staff. I have a disability and was treated very well.
We are glad to hear about your excellent dental care experience with our professional and considerate staff. Thank you for sharing your positive experience.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Excellent care from my dentist, Wilson and his assistant. They made sure I was comfortable during my wisdom tooth removal and explained my options clearly. Friendly and helpful reception team as well.
Thanks for sharing your excellent experience with mydentist at Meadway Shopping Centre. We're glad to hear that Wilson and his assistant provided you with comfortable care during your wisdom tooth removal.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Very professional, efficient and friendly service from Ansu George. She is an excellent dentist and I would never hesitate to recommend her.
We very much appreciate your 5-star review.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Had an emergency appointment today with Harjinda and Tracey! I am a really nervous patient but they were both absolutely amazing!! Tracey kept me calm and even at points sang to take my mind off of my tooth extraction! Harjinda was kind, calm and understanding and did everything to keep me comfortable! These guys actually made going to the dentist a nice experience! Thank you so much! Wouldn’t go anywhere else from now on!
Hi Emily. We are pleased to hear about your positive experience! Thank you for trusting us with your emergency care. It's wonderful to know that Harjinda and Tracey were able to make you feel comfortable during your tooth extraction, especially knowing that you're a nervous patient. We're so pleased that Tracey's calming approach and even her singing helped take your mind off the procedure, and that Harjinda's kind and understanding manner made such a difference for you. Making dental visits as pleasant as possible for our patients is exactly what we strive for, and hearing that we were able to turn what could have been a stressful emergency appointment into a nice experience means the world to us. Thank you for your kind words about our team!
Kind Regards
mydentist Patient Support Team
Fantastic experience: This practice really seem to have got their act together. Appointments now running on time, great communication & consultation with their patients. Thank you Dr Wilson & nurse Anabela.
We greatly appreciate your feedback about appointments running on time and great communication. Thank you for recognising our team's efforts.
Kind Regards
mydentist Patient Support Team
Negative experience: I went to the dentist one day this week it was poor I had to fill out a form again about everything like doctors and address and epilepsy and which tablets im taking its really upset me. I fill out a form every time I visit the dentist and the prices are disgusting I can't afford prices like this, I thought it was NHS, I even work for Bupa a care house
Fantastic experience: The care, concern & empathy is second to none.
Its wonderful to receive your 5-star review, it’s very much appreciated.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Today, I went to the dentist with my son, who had a wobbly tooth for more than a week and was struggling to eat properly because of it. I would like to express my heartfelt gratitude to Dr. Asma and Nurse Laxmi for their kindness, professionalism, and patience throughout the visit. They made my son feel comfortable and cared for. Unfortunately, I can only give them 5 stars — but they truly deserve many more. Thank you, Dr. Asma and Nurse Laxmi! Kindest's Regards Andrei's mother
We appreciate your kind words about our team's care for your son. Dr. Asma and Nurse Laxmi are dedicated to providing compassionate and professional care to all our patients, especially our younger ones. We understand that dental visits can be challenging for children, so we strive to create a comfortable and welcoming environment. It's heartwarming to hear that your son felt at ease during his appointment. Thank you for trusting us with his dental needs and for taking the time to share your positive experience. We look forward to continuing to provide excellent dental care to your family in the future.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Emergency appointment £125 but tooth replacement and all good two weeks later
Thank you for your wonderful feedback. Pleased your emergency appointment went well and tooth replacement was successful.
Kind Regards
mydentist Patient Support Team
Fantastic experience: This is an excellent dental service with great customer care.
Hi Walter. Your positive feedback is appreciated.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I visited My Dentist, The meadway, Reading on Saturday for an emergency appointment. Upon making the call to the clinic, the receptionist was lovely and booked me in with Asma. I had a fractured tooth that had half fallen out and was in a lot of pain and extremely anxious. When I arrived, I was warmly welcomed with a big smile by Sylvia who was Asma’s assistant. Asma listened to me and understood how anxious I was. She was extremely patient and took her time to numb me up and make me feel at ease. Sylvia also did the same. I expected to lose my tooth but was told it could be saved and using composite bonding Asma rebuilt my tooth. I couldn’t believe what a wonderful job she had done and how natural it looked. The standard of care I received was above and beyond along with the care and support they both gave me whilst having my treatment. Going forward, I will be using My dentist permanently because of my experience. I’d like to thank Asma and Sylvia for their kindness, patience and high quality of dentistry.
Hi There. Thank you for sharing your wonderful experience with us. We're pleased that our team, especially Asma and Sylvia, provided exceptional emergency care and were able to save your tooth. We understand dental visits can be anxious times, and we're glad our staff made you feel at ease throughout your treatment. It's great to hear that you were pleased with the natural-looking result of the composite bonding. We appreciate your kind words about the standard of care you received, and we're happy that you've chosen us as your permanent dental provider. Thank you for your trust in our team.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Called Monday morning after a weekend of awful dental pain. I was given an appointment that day, seen by a dentist, diagnosed and treated within half an hour. Tooth out, pain gone. Huge relief. The staff from start to finish were professional, helpful and friendly. I really couldn't have asked for more.
Its great to receive your 5-star review, thanks for taking the time to leave this.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Was looked after very well by the dentist and her assistant. Had 4 extractions and Ansu was very gentle and caring.
Hi Elaine. We are pleased to hear about your positive experience with our gentle and caring team during your treatment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Very happy with my checkup today, I felt listened to and received some helpful advice
We are thrilled to hear that you always had first class treatment at mydentist, Meadway Shopping Centre, Tilehurst.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Had to visit for a hygiene appointment & also to proceed with teeth whitening. Right from the get go I had such great service on reception from Zimla. Then I was passed to the dentist Wilson who gave me all the Best information in regards to teeth whitening. Both of them was amazing to deal with Amazing service !
Hi Liam. Thank you for your wonderful feedback about your hygiene appointment and teeth whitening consultation. We're pleased to hear that our team provided amazing service throughout your visit. It's great to know that you had a positive experience with Zimla at reception and that Dr. Wilson was able to provide you with all the best information regarding teeth whitening. We appreciate you taking the time to share your experience and look forward to continuing to provide you with excellent dental care in the future.
Kind Regards
mydentist Patient Support Team
Negative experience: If I could give two ratings, I would. The hygienists here have always been excellent, the dentists are what gives this a 1*. The rush, lack of care or guidance for taking children (2 under 3) had been horrendous and encouraged a fear in our eldest. We're changing dentists given this experience.
We are unable to locate you as a patient with the information provided in the review. If you could please call the practice and provide your details to enable the practice the opportunity to discuss your concerns.
Kind regards,
Julie - mydentist Patient Services Team Leader
Fantastic experience: Very professional young people at the surgery. Asma and Tina did a great job. Very pleased with the outcome with my composite bonding. Could not be more happier
Hi Peter. We are pleased to hear about your positive experience with composite bonding. We are so pleased that our professional team delivered excellent results.
Kind Regards
mydentist Patient Support Team
Fantastic experience: A warm welcome, kind and caring staff, made me feel at ease despite being dental phobic. The Treatment Co-Ordinator, Gemma, and the Practice Manager, were so kind and reassuring to me. I will be going forward with the treatment plan.
Hi Jane. We appreciate your kind words about our caring staff and warm welcome. It's wonderful to hear that Gemma, our Treatment Co-Ordinator, and our Practice Manager were able to make you feel at ease, especially given your dental phobia. We understand that dental visits can be challenging for some patients, and we're glad our team could provide you with the reassurance you needed. Thank you for trusting us with your treatment plan, and we look forward to continuing to provide you with compassionate care throughout your dental journey with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Excellent service all round
Hi There. We are pleased to hear you found our service excellent. Your feedback means everything to us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Very helpful, and friendly
Your positive feedback is greatly appreciated. Thank you for sharing your experience at mydentist, Meadway Shopping Centre, Tilehurst.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Interesting appointment with Daniela Reynaga for tooth clean. Extremely thorough and efficient. Also very informative about preventing tooth decay. A good experience , Thank yoy
Hi John. Thank you for sharing your positive feedback about your thorough and informative cleaning experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Very polite and understanding
We are happy to hear that you found our team very polite and understanding. Thank you.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Friendly and responsive for my emergency appointment and quickly referred onwards when it turned out not to be a dental problem.
Hi Jacqui. We are pleased to hear about your positive experience with our emergency service and appropriate referral care.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Very good
Thank you for taking the time to leave the practice a 5-star review. We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Can’t fault the practice, a few text reminders on the appointment so you don’t forget even a call the day before. I think this is brilliant as a missed or people not just turning up deprives others that could use that slot . Receptionists always polite , friendly & professional , I always see the same Dentist again brilliant in her profession explains everything she is doing or what needs to be done can’t fault her . Receptionist 10/10 Dentist 10/10 The total expense 10/10
Thank you for such a lovely review for the practice. They are a wonderful team who I know work hard to offer exceptional care for their patients.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Very good as always
We are grateful for your continued trust in our dental care. Your loyalty means everything to us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Would really like to thank Asma Hussain ,i am a very nervous person when it comes to going to the Dentist and have a fear of needles I have not been for quite sometime but due to pain i had no choice but to go ,Asma is a really lovely person and understood my fears and was really gentle with me so made my visit bearable.
Hi Angella. Your positive feedback means everything to us. Thank you for trusting our team with your care despite your fears. We're so glad that Asma Hussain was able to make your visit more comfortable and help ease your anxiety. We understand that dental visits can be challenging for many people, especially those with fears or phobias, and we're committed to providing a gentle and understanding experience for all our patients.
Kind Regards
mydentist Patient Support Team
Negative experience: Will cancel your appointment and won’t tell you until you arrive and the reception staff are rude and don’t care , don’t come here plenty much better dentists around
We are very sorry to hear that you have been unhappy with the service provided to you by our reception team. It is very important to us that our teams provide excellent customer service, therefore, it is extremely disappointing to hear that we may have failed on this occasion. We have taken on board your comments and will provide Practice Manager with your feedback. If you would like to discuss your specific situation further, please contact the Practice Manager who will be happy to discuss your experience with you.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Asma and Tina have been looking after my children for years and they have ensured that my children get complete oral care with their knowledge and care. Wouldn't use anyone else, thanks for everything.
Thank you for taking the time to share your experience with us. We are glad to hear that Asma and Tina have provided excellent care for your children.
Kind regards
Jaye mydentist Patient Services Team Leader
Negative experience: I’ve been an NHS patient of Mydentist since 2017. At some point completely behind my back I was struck off the NHS list by this company and was charged private rates. I did not receive any letter or text about it. I was not even made aware by their receptionists that I was subsequently being charged private rates at the time when I was paying. I only realised something was wrong when I was hit with the treatment plan of £633 at my last checkup appointment and then researched the NHS dental fees. Its unaffordable, my monthly income is less than that. This misleading way they have treated me amounts to fraud.
We are sorry to receive your 1 star review but can see from our records that practice are aware of your concerns and have requested this to be put in writing and they can look into this. For your information letters were sent to your clinicians patients advising them of the move to private only status and asking if you would be willing to stay with the clinician or would like an alternative back in May 2024, since this you have attended with the clinician a further 4 times and paid as a private patient.
The practice will await your email/letter and respond as soon as possible in line with our complaints procedures.
Kind regards,
Julie - mydentist Patient Services Team Leader
Fantastic experience: Brilliant service , from dentist and nurse , reception could be bit more friendly Just expensive as had to go private
Hi Lisa. We are pleased to hear you found our dentist and nurse brilliant. Your feedback is important to us and we appreciate your 5 star review.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Cannot fault the treatment & service provided. Excellent all round
Hi Mick. We are pleased to hear you found our treatment and service excellent. Thank you for your wonderful feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Always enjoy going to the dentist and today’s visit was no exception great communication from my dentist regarding the problem I had with my wisdom teeth.
Hi Richard. We are pleased to hear you enjoyed your visit and found the communication regarding your wisdom teeth helpful. Thank you for your kind words and 5 star review.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I've always had very good service from all dental practicians that I have met.
Hi Bill. We are pleased to hear about your positive experiences with our dental practitioners. Thank you for your continued trust.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I asked for an emergency appointment with my preferred dentist. Got one within the hour. Perfect service. Staff always pleasant
Hi Jane. We are pleased to hear about your positive emergency appointment experience. Thank you for recognising our staff's pleasant service and efficiency.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Went to see the hygenist, got some good advice abt cleaning, she found some dental tartar and cleaned it off, very professional ...
Hi Julian. We are pleased to hear about your positive experience with our hygienist. Thank you for recognising their professional service and preventive care advice.
Kind Regards
mydentist Patient Support Team
Fantastic experience: My appointment was on time I had a thougher examination and was told what the problem was.
We are glad to hear about your thorough examination and timely appointment. Thank you for sharing your positive experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Amazing patience Asma & Tina 1st Class treamtment z
Thank you for your wonderful feedback! We're thrilled that you had an excellent experience with Asma and Tina, and that you received first-class treatment. Our team always aims to provide the best care possible, and we're glad we succeeded in your case.
Kind Regards
mydentist Patient Support Team
Positive experience: Very friendly and helpful staff members. I never have any complaints
Thank you for taking the time to leave us a 4-star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Very nice staff, Look after you very well and are kind and considerate
We are happy to hear our staff provided such considerate care. Your feedback about their kindness means a lot to our team.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Dentist was very gentle and sensitive, knowing that I can get anxious
We're glad to hear that you found our dentist gentle and sensitive. Thank you for sharing your experience.
Kind Regards
mydentist Patient Support Team
Fantastic experience: As a new patient I was very impressed with the efficiency of getting me signed up and making my first appointment. My dentist and the nurse were very welcoming and made me feel at ease.
We're glad to hear about your positive experience as a new patient at mydentist in Meadway Shopping Centre. Thank you for the feedback!
Kind Regards
mydentist Patient Support Team
Positive experience: Harjinder and her nurse Tracey are absolutely amazing. Made me laugh and relaxed while sitting in the chair!!
Hi Paige. Thank you for sharing your positive experience with Harjinder and Tracey! We are glad to hear they made your visit comfortable and enjoyable.
Kind Regards
mydentist Patient Support Team
Positive experience: Appointment when I needed it but sadly having to be private now as bumped off the NHS list
Hi Freda. Thank you for your feedback. I am sorry that we have not been able to offer you an NHS appointment at this time.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Good experience if going to the Dentist can be. Tooth removed not issues . Dentist and dental assistant was very caring .
Hi Pete. We are pleased to hear about your positive experience at mydentist. Thank you for your review!
Kind Regards
mydentist Patient Support Team
Fantastic experience: Two new implants put in place and my smile is fully restored. Thank You Vish and Tracy
We very much appreciate your 5 star review. Its amazing to hear this feedback.
Kind Regards
mydentist Patient Support Team
Positive experience: Friendly staff and lucky to have a sensational, caring dentist performing my surgery. In good hands.
Hi Tina. We're pleased to hear that you had a positive experience with our friendly staff and caring dentist during your surgery. Thank you for your feedback!
Kind Regards
mydentist Patient Support Team
Fantastic experience: Dr Asma and Laxmi are fantastic. Friendly, easy going and make you feel incredibly relaxed. Dr Asma fully explains everything and makes sure you are comfortable before proceeding. Would recommend this surgery
We're thrilled to hear that Dr. Asma and Laxmi provided you with fantastic and friendly service. Thank you for recommending our surgery.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I’m always treated with respect and everything is explained clearly to me
Hi Carol. Thank you for such a fabulous review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I find Dr Hassam the Asian lady is very caring and good at her work. I would recommend her to any new patients.
Your review is appreciated. We are glad to hear that Dr. Hassam provided you with excellent care. Thank you for recommending us to others.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Excellent service, always found staff very professional, polite & helpful. Would highly recommend.
Hi Lisa. Your positive feedback is appreciated. Thank you for recommending our services.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Hello, I recently had my post treatment assessment and review with Dr. Asma Hussain, very caring and highly professional and very helpful. Thankyou Asma and your team, see you soon.Thankyou mydentist.
Your 5-star review is very much appreciated.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Excellent hygiene carried out by your profession staff
We are absolutely thrilled to hear about the excellent hygiene carried out by our professional staff. Thank you for your feedback.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Staff are great and friendly very professional
We very much appreciate your 5 star review. Its amazing to hear this feedback.
Kind Regards
mydentist Patient Support Team
Positive experience: Very pleased, saw Ansu who is lovely, My only complaint is that although Ansu said that she doesn’t need to see me for a year, reception asked me to pay in advance for the appointment because it is their policy, it is not my policy to pay for something I haven’t had, especially not a year in advance! so asked them to cancel and I will put a reminder in my own diary. Not amused!
Thank you for bringing this to our attention. We value your feedback and will address the payment policy concern.
Kind Regards
mydentist Patient Support Team
Negative experience: Very poor service. I paid £500 for an enlighten whitening system to be told I can't buy any more gels unless I have a check-up! Although explaining I have another NHS dentist where I get my regular check-ups and only used MyDentist for whitening because of finance options available. This place is all about money and basically they have ripped me off £500 because i cant complete my treatment with them unless i pay for a check-up which is charged at a private price. It turns out my other NHS dentist does the same whitening and have said no problem to getting more gel from them having agreed that I have received extremely poor customer service from MyDentist.
We are sorry to receive your 1 star review. If I could just explain that no clinician will offer whitening or any other treatment without performing an examination, the clinician has to assess whether or not the product you are asking for is suitable and what the potential results would be as well as making sure you do not have any dental problems that could interfere with the treatment. Your own clinician will be able to offer it because they will have performed the examination and know all about your dental health.
Kind regards,
Julie - mydentist Patient Services Team Leader
Fantastic experience: Wonderful treatment by Ansu George and her colleague. Can highly recommend this surgery.
Thank you for your kind words, Linda. We appreciate your feedback.
Kind Regards
mydentist Patient Support Team
Negative experience: Registered as NHS patient only to be told I'm now a private patient now and gonna pay hundreds to fix a bodged up crown that they put in and fell out within 11 months!!!! But low and behold the dentist that did it no longer works there and I would have to pay another £500 to have I fixed!!!! Disgusting service!! If I'm going private I'm gonna pay someone who is gonna be there after treatment just incase there is a problem!!!!
Hi Rae,
We are sorry to receive your 1 star review. I can see from your record that you had a private patient appointment with us in January 2024 and prior to this had not attended the surgery since 2018 and any treatment you had was in 2016. We have not been made aware of any issues you had at this time and the clinician left the practice in 2020. Any treatment that is offered at this time will be on a private basis as the practice is at full capacity for NHS appointments.
If you wish to discuss this further please contact the Practice Manager or our Patient Support team on [email protected]
Kind regards,
Julie - mydentist Patient Services Team Leader
Fantastic experience: I have been going to Dr. Ansu for many years. She listens to concerns and provides correct treatment & advice. All my family go to her.
Thank you for your positive feedback for Dr.Ansu. We value your opinion and hope your satisfaction continues.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I’ve used the hygienist, Daniella, for quite a few years and is always a lovely person to talk to. I’m always more than satisfied with her professional service and would recommend and have recommended to everyone when they ask where I’d get my teeth cleaned etc.
Your review is appreciated. We're glad to hear you had a positive experience with Daniella. Thank you for recommending us!
Kind Regards
mydentist Patient Support Team
Positive experience: Friendly and helpful. Offered support for future treatment plan.
We're absolutely thrilled to hear that you found our team friendly and helpful. We respect your feedback and look forward to supporting your future treatment plan.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Brilliant appointment with my 3 children today. One has ASD and needed some extra reassurance. Olatunde and his assistant couldn’t have been nicer and explained everything so she could understand. Both absolutely amazing. Thank you so much for your kindness and patience .
We're absolutely thrilled to hear about your positive experience with us. It's wonderful to know that Olatunde and his assistant were able to provide such great care for your children, especially in making your child with ASD feel comfortable. We always strive to ensure all our patients receive the attention and understanding they need. Thank you for sharing your feedback! We truly appreciate your kind words about our team's patience and kindness.
Kind Regards
mydentist Patient Support Team
Fantastic experience: 1st visit and lovely team.am looking forward to having the work done thank you all.
We're overjoyed to hear about your 1st visit experience! Looking forward to seeing you again for your work.
Kind Regards
mydentist Patient Support Team
Positive experience: Dentist very Caring and professional , I found the receptionist not very friendly and helpful
We are overjoyed to hear that you found our dentist caring and professional. We take your feedback seriously regarding the receptionist and will address this issue. Thank you for your feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Yes i must say they are very helpfully in everyway, i would not change this dentist.
Thank you for your kind words. We're glad to hear that you find our services helpful in every way.
Kind Regards
mydentist Patient Support Team
Negative experience: Never used their actual services but one of their patients has given them my email address by mistake, so I get all the reminder and follow up messages. I have reached out to them multiple times to try and get them to remove my email from their records but they haven't fixed it. This indicates that they are not very careful with personal information about their actual patients.
Dear Claire, We sincerely apologise for falling short in handling your personal information and for the inconvenience this has caused you. We take data privacy very seriously, and we regret that your multiple attempts to resolve this issue were not addressed properly. Please contact the Patient Support team via [email protected], and we will ensure that your email is removed from our records immediately. We appreciate you bringing this to our attention and will use this feedback to improve our information management processes.
Kind regards
Leanne Denton
Patient Support Administrator
Fantastic experience: Been going to this dentist for years. My particular dentist is brilliant. Kind, considerate and gentle. Offers advice when needed and is honest. Wouldn't go anywhere else
Hi Caroline
Your positive experience with our dentist is greatly appreciated. Thank you for your kind words and loyalty.
We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Ansu is always lovely and puts me at ease.
Thanks for your kind words about Ansu. We greatly appreciate your feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Great service and work. Thanks Mrs Hussain.
We greatly appreciate your positive feedback. Thank you for choosing mydentist for your dental needs.
Kind Regards
mydentist Patient Support Team
Fantastic experience: My Dentist I have brilliant lady dentist my treatment was brilliant
Thank you for your wonderful feedback. We are delighted to hear about your brilliant treatment with our lady dentist at mydentist in Meadway Shopping Centre.
Kind Regards
mydentist Patient Support Team
Negative experience: Awful experience. Had a filling replaced by Hajinder, she left me with a locked jaw and in acute pain. Called today to get some advice and help, was told my dentist was away until Monday, the manager was away until Wednesday, and I would have to pay an additional £95 for an emergency appointment. Heartless. It was much better when Raj was there, he’d be ashamed of how his patients were being treated now. 27/12/24 it has taken this long to get a response to this review - speaks volumes about the quality of the service from this dentist practice
Dear Lindsey
We are very sorry to receive your 1-star review. I can see from your records that unfortunately your treating dentist was not available for an immediate appointment, however, you were offered an alternative appointment which you declined. The reason for an additional charge for an emergency appointment is that it would of been with a different dentist who had not originally treated you. . If you have not already done so I would encourage you to contact the practice and ask to speak with the Practice Manager. They will be happy to discuss your concerns with you.
Kind Regards
mydentist Patient Support Team
Positive experience: Hygienist visit this time very good with lots of information about sensitive teeth and things to do around this issue always helpful and friendly 4 stars because my appointment was 20 mins late
We greatly appreciate your detailed feedback and are pleased to hear that your hygienist visit was informative and helpful, especially regarding sensitive teeth. Thank you for sharing your positive experience with us. We apologise for the 20-minute delay in your appointment and understand how this can be inconvenient. We strive to maintain punctuality and will work on improving our scheduling to minimise such delays in the future. Your patience is valued, and we thank you for your understanding.
Kind Regards,
mydentist Patient Support Team
Fantastic experience: I am very pleased with my visit to mydentist. The timing was very good and I was treated very well.
Your positive feedback is greatly appreciated. We are glad to hear that you had a good experience at mydentist. Thank you for sharing your thoughts.
Kind Regards
mydentist Patient Support Team
Fantastic experience: First ever extraction! All made very easy frankly.
Thank you for sharing your experience with us. We sincerely value your feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Excellent service from this Dentistry and the Dentist herself. Very friendly and approachable, I dont have any worries at all
Thank you for your kind words! We're thrilled to hear you had an excellent experience and felt at ease during your visit. Your comfort is our priority, and we appreciate you sharing your feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Helpful friendly front-of-house staff and super, careful, gentle treatment from Dr Vish Anand. And some of the jokes were good as well!
We're delighted to hear about your positive experience at mydentist, Meadway Shopping Centre, Tilehurst. Thank you for sharing your feedback!
Kind Regards
mydentist Patient Support Team
Negative experience: Customer toilet out of order and not allowed to use staff toilet. Dentist herself was fine with no hard upselling.
Dear Ron
We are very sorry that the customer toilet was out of use at your appointment. This has been reported and we hope that this will soon be rectified.
Kind regards
mydentist Patient Support Team
Fantastic experience: Treated very well and with great consideration. I was kept informed of what they were going to do.
We're thrilled to hear you were treated well and kept informed during your visit. Thank you for sharing your experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Good service, my appointment for a check up was on time and I was given a clean and polish in request. On noticing that I had some sensitivity during the cleaning, Dr George used a gentler technique and gave me something to numb the teeth. In the past I just suffered in silence. Good visit and I will be back as usual in 6 months.
We're ecstatic to hear about your positive experience at mydentist! Thank you for sharing your feedback, Angela. We're glad that Dr. George was attentive to your sensitivity during the cleaning and adjusted the technique accordingly. It's important to us that our patients feel comfortable during their appointments. We look forward to seeing you again in 6 months for your next check-up.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Always pleasant staff to great and treat you! Be happy when you move to a new place though!
Thank you for your kind words about our pleasant staff! We're glad you've had a positive experience and appreciate your feedback. We hope to continue providing great service in the future.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Very satisfied with my recent visit to practice and happy with the brilliant work done to my teeth. Thankyou to Asma for doing such a good job.
Thank you for your 5-star review, we look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Very happy with Philips Zoom teeth whitening treatment
Thank you for taking the time to leave us a 5-star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
Negative experience: Please can you enlighten me as to why I have been charged £1400+ for a top denture when I know the lab only charged the practice £99. I took my own impression to the lab today and read the paperwork which clearly states how much they charged, so you make people pay extortionate fees upfront knowing you are ripping people off.
It's regrettable to hear about your experience. Please contact us at 0118 959 6536 to discuss this matter further.
Fantastic experience: Daniella is fantastic along with the super guy that was assiting her. Never had an issue with Daniella The reception team were fantastic, helpful and couldn't fault them
We are pleased to hear that Daniella and the team provided fantastic service. Thank you for sharing your experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Having seen my Dentist over the past 2 weeks trying to sort out my chronic pain in my tooth a Xray was taken of my teeth a plan for further investigation is needed. A very happy customer overall.
We genuinely admire your positive feedback and are pleased to hear about your overall satisfaction with our services. Thank you for sharing your experience with us.
Kind Regards
mydentist Patient Support Team
Negative experience: My appointment was changed 3 times. Then, on the day, I was kept waiting 20 minutes after my appointment was due. If I'd been 20 minutes late, I'm sure I would have been penalised. As a private patient, which I had to concede to with no choice, I now have to pay for this poor service. To cap it off my dentist now only works 3 days a week, so getting to see them when it's convenient to me is not easy like I was told would be a benefit of being a private patient.
Dear Melanie
We are sorry to receive your 1 star review and apologise for the extended wait time. Although we work hard to keep appointments to time, regrettably there can be emergency cases, or unexpected events in treatments, that may cause appointments to overrun. Where this occurs, we would expect that patients are kept fully informed and offered the option to re-arrange. If on this occasion the reception team failed to do so, please accept our sincere apologies. Please be assured I will discuss your review with the Practice Manager and if training gaps are identified, we will ensure that further training is put into place with our staff. We have taken on board your comments and will provide Practice Manager with your feedback. If you would like to discuss your specific situation further, please contact the Practice Manager who will be happy to discuss your experience with you.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Very good, quick and explanations throughout the process. Very friendly!
Thank you for taking the time to provide feedback. We are glad to hear you had a very good experience at mydentist.
Kind Regards
mydentist Patient Support Team
Positive experience: The appointment and treatment was excellent but the management of my account was atrocious as I had to pay again because they used the money paid towards a previous appointment without telling me very poor.
We regret to learn about the issue with your account management. Please contact us at 0118 959 6536 to discuss this further.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Handy location. Well organised. Efficient. Good service.
Thank you for taking the time to leave the practice a 5 star review. We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: A friendly greeting which makes all the difference to a slightly nervous patient. As ever Vish and Tracey were super efficient but always fun. I am delighted with the finished result.
Thank you for such a fabulous review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Private Patient. Excellent dentistry sorted my tooth issue.
Your positive experience is greatly appreciated. Thank you for taking the time to share your feedback.
Kind Regards
mydentist Patient Support Team
Positive experience: Friendly service, lovely to see a familiar face on reception! Thank you Jackie
Your review is appreciated. Thank you for mentioning our friendly service and Jackie's welcoming presence at reception.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I like to thank you Dr Dassie my Dendist he has been brilliant trying to sort out my broken teeth, he is very good, I normally don’t like going to the dendist I get very nervous but Mr Dassie makes me feel comfortable and not so nervous. Nurse Tracey is a well trained nurse, very experienced, she is grate at her job, I am so glad that mr Dassie has a nurse like that working with him, Tracey explains what’s going on at all time and tries her best to help the patient. Thank you so much to you both E. Sanjurjo
We very much appreciate your 5-star review.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Very caring and helpful,when I visited My dentist.Many thanks.
Your positive feedback is greatly appreciated. Thank you for sharing your experience at mydentist, Meadway Shopping Centre, Tilehurst.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Excellent dental practice. Ansu is the best dentist ever! I actually relax in the chair! Carina is professionally supportive in her role. Very helpful today in sorting an emergency. Thx team.
Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your positive comments for Ansu and the practice team.
Kind Regards
{my}dentist Patient Support Team
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