Peterhead Dental and Implant Centre
Information about Peterhead Dental and Implant Centre
Opening hours
- sunday: (closed)
- monday: 8:30-20h
- tuesday: 8:30-20h
- wednesday: 8:30-17:30
- thursday: 8:30-20h
- friday: 8:30-20h
- saturday: 9h-18h
Our comment from Best Dentists about Peterhead Dental and Implant Centre:
Peterhead Dental and Implant Centre is known for its warm and welcoming atmosphere, making it an excellent choice for those who may feel anxious about dental visits. Clients appreciate the friendly and understanding staff who take the time to explain the dental procedures clearly and ensure comfort during appointments.
Some points that stand out from the reviews include:
- Professional and Compassionate Care: Patients consistently highlight the professionalism of the dentists, especially mentioning their gentle and caring approach, which helps alleviate dental anxiety.
- Efficient and Timely Service: Many users praise the efficient handling of appointments and the minimal waiting times, contributing to a smooth experience.
- Comfortable Environment: The practice is described as having a friendly vibe, with staff members who go above and beyond to ensure patient comfort.
- Excellent Communication: Dentists take the time to discuss treatment options thoroughly, ensuring that patients are informed and at ease.
Overall, Peterhead Dental and Implant Centre has garnered a strong reputation for providing high-quality dental care in a supportive environment, making it a highly recommended choice for anyone seeking dental services.
Services and Treatments
Peterhead Dental and Implant Centre: Reviews
Fantastic experience: Very welcoming and understanding when you say you have a fear of needles, they go through the whole dental appointment before they start so there are no suprises. Definitely would recommend
Thank you Jessica, we're really pleased to hear you would recommend us and we helped make this a more comfortable experience for yourself
Fantastic experience: This was my second appointment with Mimi my dentist. I can honestly say that Mimi was friendly, very professional, kind and compassionate. As were both dental nurses. Today I had my wisdom tooth extracted I can't say it was a pleasant time but I felt safe knowing I could trust the staff and Mimi managed to remove it all. Also I hadn't eaten breakfast being diabetic I took the shakes and Mimi produced a dextrose to help me.
Vicky, we're really pleased to hear you felt you were in safe hands with Mimi and her nurses. We look forward to maintaining this at any future appointment for you!
Fantastic experience: Thanks for the very efficient service you gave me today and am sorry for calling you Owen as he was the last to service me and no pain at all! Thank you
Fantastic experience: I had to get two teeth removed, I was really nervous but Owen my dentist was really nice and reassured me throughout the process , his assistant was lovely too
Fantastic experience: As always you get a very nice welcome from the girls at your reception and again dealt with in a very professional manner with my treatment from my dentist, thanks again until the next time
Fantastic experience: Very happy with this dentist, the previous owners had kicked me off the register and I was hunting for a new NHS Dentist when the new owners wrote to me and saved me the trouble. Now back in the routine of regular check ups and treatment as required. My dentist is lovely and very tolerant of my irrational discomfort with dentistry
Fantastic experience: Lovely staff on the reception desk, appoints run on time. My dentist is really good, explains his plans really well for the treatments and after care. Extremely well run dental practice and for the first time in my life going to dentists I feel more at ease about trusting the dentist, and the work which I need done. That's all due to how they are as people and being extremely professional in their jobs. 10/10 from me and I would highly recommend the practice to anyone looking to register. Mike
Fantastic experience: Nice friendly atmosphere with dedicated staff that can't do enough for you ....
Thank you Maureen, we are delighted to hear this was your experience with us
Fantastic experience: I moved from Northern Ireland to Scotland a few months ago. In Northern Ireland I had one dentist practice for 31 years and when I moved to Scotland I chose Peterhead Dental and Implant Centre immediately and after today's treatment, they are the absolute best practice in the whole of UK! After years of treatment in Northern Ireland I was scared to see what treatment in Scotland would be like and couldn't believe that I walked out of that treatment room with no pain, good mood, feeling good about it all, not feeling down, the treatment was better than I ever expected. Owen is by far the best most gentle, caring and understanding dentist I have ever experienced. If you do decide to go with peterhead dental, from my own personal experience and years of anxiety and fear of the dentist, you won't regret registering with them! Also of peterhead dentist see this, you all are amazing and I'm grateful for the kindness and amazing work you all do and my name I'm posting under is different from my registered name but thank you all for such a brilliant experience!
Thank you so much for this lovely review. It's really great to hear you had such a great experience with ourselves and helped relieve any Dental anxiety you were feeling prior to your appointment! We look forward to seeing you again soon
Fantastic experience: My experience in this practice is amazing I'm always anxious to get dental care and they put music on to calm me down and the Denis it is amazing so polite and the staff are amazing too I would recommend this practice to family and friends
Debra, thank you so much for this lovely review. We're really pleased to hear you have has such a pleasant experience with ourselves, we look forward to maintaining this in the future
Fantastic experience: Lovely place to visit Raymond the dentist is the best staff very friendly
Glad to hear you had a positive experience with Raymond, thank you Lynn
Fantastic experience: Good dentist had my tooth sorted and spoke to me what had to be done frist class
Really pleased to hear this, thank you Robert!
Fantastic experience: Raymond and colleagues performed an amazing root treatment for me on a very calcified lower left 6. It took 2 treatments to remove the pulp. The inlay is taking a bit of getting used to but small price to pay as I’m now pain free and can now chew on my left side again. Great job team Raymond.
We're really pleased to hear your treatment was successful and you are now pain free. Thank you so much for this great review!
Fantastic experience: Great service I'm so scared of dentist,but was put at ease,and reassured
Really pleased to hear we were able to help but you at ease and make this a more pleasant experience for yourself, thank you Diane!
Fantastic experience: Very good appointment with Justin very informative returning in October for follow up and further discussions Mr W G Birt
Thank you William, we look forward to seeing you at your next appointment
Fantastic experience: It was amazing. Thank you very much dentist Saim
Thank you for this lovely review Ksenia!
Fantastic experience: Had toothache and swollen all weekend rang Monday and receptionist was so helpful, said was fully booked until my appointment Friday but after putting me on hold came back and said would see me in morning for 10mins to give me antibiotics, can't thank receptionist and Dentist enough , Really good friendly service and recommend 100%
We're so pleased to hear we were able to help and get you soon quickly. Thank you for this great review!
Fantastic experience: My dentist is really good , he kept me updated with the treatment I was having. Never felt a thing , so good
We're really pleased to hear this was a pleasant experience for yourself, we look forward to maintaining this at any future appointments!
Fantastic experience: My Dentist justin was very polite friendly and told me exactly what was best for me first class would certainly recommend using them
That's great to hear, thank you Hugh!
Fantastic experience: Friendly staff excellent service highly recommend
This is great to hear, thank you!
Fantastic experience: Welcoming environment. Justin & his team made my first trip to the clinic a positive experience. The treatment room on the ground floor was perfect for my needs.
Thank you for this Jayne, we're really pleased to hear you had a good experience all round!
Fantastic experience: Staff very friendly and my Dentist is really nice.
Thank you Lesley
Fantastic experience: Our dentist Abboud is absolutely fantastic, he is superb with my 2 boys. Very attentive and very professional. Lovely guy, amazing dentist
Great to hear you are pleased with your new dentist. Thank you Laura
Fantastic experience: Very good in and out 20 minutes tooth out no pain
Thanks so much for taking the time to leave us this review, we're really pleased to hear that this was a quick and easy experience for you!
Fantastic experience: First visit as new NHS patient and a very good experience. I am not a fan of visiting and dentist but due to my guzzling of fizzy pop and sugar when I was younger I now need to be friends with the dentist as my teeth say goodbye. Mahmood was inviting and extremely knowledgable to my option now and in the future. I find some reassurance is my experience and will be back again very soon for more than just a chat and X-ray. For anyone with issues climbing stairs we were in room 7 and there are quite a few stairs.
Hi Kevin, thanks so much for taking the time to leave us a review- we're really pleased to hear you were pleased with your visit to ourselves despite it not being your favourite place to come! We look forward to seeing you again in the future
Fantastic experience: Did the best they could, no complaints prompt service at fair price … thanks to all the team
Thank you Geoff, we're really pleased to hear you had a good experience with ourselves!
Fantastic experience: Dr Abboud and his nurse Nicole were great!! i’m quite a nervous patient but they made me feel so comfortable throughout the procedure, gave me breaks and reassured me. As for the fillings they look and feel great couldn’t be more pleased. Thank you both.
Thank you Paige! We're really pleased to hear we were able to help but your nerves at ease. We look forward to seeing you again soon
Fantastic experience: Rashid is a total professional—calm, precise, and incredibly skilled. From the moment you walk in, you know you’re in expert hands. His attention to detail and patient care are second to none. The reception staff were also polite and helpful, making the whole experience smooth and welcoming. Truly at the top of his game.
This is excellent feedback, Rashid will be really pleased to hear this! We're so glad to hear you had such good experience throughout the practice, thank you Peter!
Fantastic experience: I visited the surgery this morning along with my husband. Raymond was really nice, talked and explained everything. I felt relaxed. Staff were very polite and helpful. My husband was very happy. We highly recommend them
This is really lovely, thank you Sarah. We're glad to hear you were both happy with your visit to ourselves!
Fantastic experience: I suffer from a strong phobia of visiting the dentist, & with a lot of reassurance from Justin, I was successful in agreeing to a dental plan and I am a little bit looking forward to having my teeth sorted! Thank you Justin.
Thank you for taking the time to leave us this review Shirley, we look forward to working together in the future and continuing to help you feel more at ease during your treatment
Fantastic experience: I'm extremely happy with our dentist Mimi. She exceeded expectations by dealing with our child fear. Peterhead Dental and Implant Centre has very short waiting time for appointments which is crutial and really makes difference in this town.
We're so pleased to hear you had such a good experience with Mimi, thank you for this lovely review!
Positive experience: Excellent dentist Mr Mamoud Aboud (sp?). Friendly, smiling, easy to talk to which is important. I'd give more stars but there was a bad vibe in busy reception. The lady in the middle great, but to one to the left as you face the counter, less so. Rather rude and unpleasant. Perhaps she was having a bad day, but could do with some etiquette training on how to treat customers. After you have given your name on entering, to confirm appointment, filled in all forms, and correctly signed in, she should not be shouting right across a crowded reception "WHAT'S YOUR NAME,!" I wasn't sure if she was shouting at me! She was. Manners! That said, it might have been a one off, and I would recommend you give them a try. Especially in these days of NHS dentist shortages.
Hi Norman, first of all we appreciate you taking the time to leave us a review as all feedback is welcome.
In regards to your experience in reception we can only apologise, we would like to reassure you that this is not a common occurrence. The reception is extremely busy and sometime's it is not possible to remember everyone's names; which we do need to ask to ensure patients are in the correct place within the practice. Once again we can only apologise if this came across rudely.
However, we are happy to hear that you were happy with your appointment with Dr Abboud.
We look forward to your next visit in which this will be amended .
Positive experience: First visit to dentist, fast, friendly and very happy with visit.
Thank you Julie
Positive experience: I had a good experience at the dentist today. Everyone was friendly and professional. Would recommend.
Thank you William, we're really pleased to hear you had a good experience and would recommend ourselves!
Fantastic experience: Professional staff at reception and very honest (welcomed) diagnosis and health care advice from dentist
Really pleased to hear you had a great experience throughout the practice, thank you Anna!
Fantastic experience: Raymond was great and gentle with how he handled everything
Thanks so much, this is great to hear!
Fantastic experience: Always a delight to visit Justin. He goes the extra mile to help his patients
Thank you Morag, we look forward to seeing you again at your next visit
Fantastic experience: Very pleased with my visit. My dentist was really polite and helpful. Polite and helpful staff also. Thank you.
We're really pleased to hear you were pleased throughout your visit, thank you Elizabeth!
Fantastic experience: I found the people very friendly and the dentist was very efficient.
Thank you Andrew, glad to hear you were pleased with your visit to ourselves!
Fantastic experience: Friendly, knowledgeable staff, easily attainable appointments, great advice and reassurance given - great service!
This is great to hear, thank you for the great review Sean
Fantastic experience: Emergency dentist I seen was lovely kind and explained every thing he was doing. Highly Recommend
Thank you for this lovely review Karen, really pleased to hear you would recommend Abboud after your appointment with himself!
Fantastic experience: Great people always willing to go that extra mile.
Thank you Graham, this is excellent feedback
Fantastic experience: My daughter and I are very satisfied and happy that we finally have a dentist in Peterhead where we can come and have our teeth fixed and checked. You are great. Thank you for the work you do.
Glad you are happy with your new dentist, than you Jolanta
Fantastic experience: Raymond was great. Staff friendly
Thank you Dorothy!
Fantastic experience: I’m a very anxious and nervous patient, and the thought of having two teeth removed was really overwhelming for me. Dr. Mahmoud Abboud and his assistant were absolutely wonderful, very patient, and gentle. They took the time to explain things, never rushed me, and made sure I felt as comfortable as possible throughout. What could have been a really stressful experience was made so much easier thanks to their kindness and professionalism. I am truly grateful, thank you both sincerely.
We're really pleased to hear this, we know dental appointments can be daunting at the best of time's so it's great to know that Dr. Abboud and his nurse helped to ease your nerves and make it a more pleasant experience. We look forward to making any future appointments as easy, thank you for taking the time to leave us a review!
Fantastic experience: Staff are friendly and polite, always welcoming when I have been in. My Dentist Abboud done a fantastic job with myself and children, making them feel relaxed as they were nervous about their check ups. Very pleased with our appointments and look forward to going back which is not something I normally say when it comes to going to the dentist. Thank you!
Dr Abboud is very happy to hear that he was able to put you at ease during your dental appointment, Stacey! Thankyou for such a lovely review, we are looking forward to seeing you again at your next appointment!
Fantastic experience: Chuft with the dental work my tooth looks natural rather than a nasty filling on show! Only thing I would say is he could tell you what he’s doing!!! Was a bit daunting especially since I have a fear of the dentist
We're really pleased to hear you were happy with the treatment you had done- we apologise this felt a bit daunting, please don't hesitate to ask your Dentist to talk you through any future treatment and they will be more than happy to do so
Fantastic experience: Very pleasant to deal with, explained everything very acurately, all round I had a great experience with mimi
Thankyou for leaving such a lovely review, Pamela! We are glad you had such a great experience with Mimi!
Fantastic experience: Dr Owen - pleasant and professional , providing thorough checks and detailed information on available treatments . Awesome !
Thankyou for leaving such a lovely review! We are pleased to hear that you have had such a lovely experience with Owen
Fantastic experience: I absolutely hate going to the dentist I would rather walk a mile on broken glass. From the moment I walked in, I found the staff welcoming and friendly. My dentist was Justin, made me feel at ease from the moment I walked into the room. I have a few more appointments to go, I can honestly say I'm not in panic mode and the thought of going. Highly recommended
That's excellent Justin was able to put you at ease! Thank you for leaving such a lovely review! We look forward to seeing you again soon
Fantastic experience: Owen is very good and understanding
Really pleased to hear this positive feedback, thank you Malcolm
Fantastic experience: Dentist Raymond Su very helpful & efficient. Easy to make next appointment at reception
Really pleased to hear, thank you Alison- we look forward to seeing you at your next appointment!
Fantastic experience: Got a tooth removed, took a while but Raymond put me at ease and explained every stage of the process.
Thank you Louise, great to hear Raymond helped you feel at ease during your treatment!
Negative experience: Didnt have a good Experience and felt ill after
We apologise again that you didn't feel you had a good experience Sam, as discussed over the phone if you change your mind about trying the impressions again you are more than welcome!
Fantastic experience: great dentist quick efficient and friendly. Dentist Raymond is very professional!
Thank you Eric, really great to hear you were pleased!
Positive experience: Not overly impressed. Dentist was half hour late for my appointment. Luckily im not overly anxious but someone who was worried or plucked up the courage to attend may have left. Once in chair the prep took some time stretching mouth getting brace in and covered with rubber thing,which was quite concer ing for me due to trauma as a child. He didn't explain what he was about to do/doing. I believe the dentist had a cold. Coughing and spluttering over patients yes had a paper mask over mouth. At every break having to blow nose. No handwashing etc. I was in the chair for an hour , to be told I need to come back in 2 weeks time and their will be an element of pain. Then will be another.hour.to finish procedure . So not a great experience today
We're really sorry to hear you weren't fully satisfied with your visit to ourselves. Unfortunately, as our downstairs dentist is on annual leave we had to book emergency appointments with other dentists- to have a treatment plan before our therapist is able to do any treatment, a root canal treatment is not something our therapist performs and it does need to be booked with your own dentist when he returns from his annual leave in September, hence the waiting time. We do apologise for the inconvenience this has caused. However we are really pleased to hear you were happy with the girls on reception- thank you!
*Updated- Thank you for your feedback, we will be taking this onboard and reviewing everything mentioned. We can only apologise your visit did not meet the high standards we strive to maintain.
Fantastic experience: Really good dentist can't fault his work and has a nice calm nature which helps me alot as I suffer bad from anxiety
We're really pleased to hear you had a good experience with ourselves Clare, thank you
Fantastic experience: Called in the morning and got appointment in the afternoon, checked my mouth and advised me what the problem was, very pleasant dentist and service.
Thank you for the good review Lynn, glad to hear your pleased
Positive experience: Lovely receptionists And nothing a bother for my dentist
Great to hear!. Thank you Ruth
Fantastic experience: I think Raymond is lovely, he explains everything first, he would put anyone at ease and being honest I had an absolute blast the first time I met him so no bad report coming from me
That is great to hear!!. Thank you Deborah
Fantastic experience: Mimi and the dental nurse were lovely. Mimi explained in detail her findings and advised me accordingly.
Great to hear you are pleased with your new dentist, thank you Janet!
Fantastic experience: Our family registered with this practice after relocating. The staff at reception are wonderful very polite and helpful. The dentist's were both amazing too very patient with our children. Very welcoming practice and was over all a fantastic experience. I'd definitely recommend the practice to anyone.
Thank you for this great review Clyde, we're really pleased to hear you had such a positive experience with ourselves. We look forward to seeing you next time
Fantastic experience: Fantastic dentist and very friendly staff thanks very much
Great to hear, thank you James!
Fantastic experience: From a very nervous patient, Justin was fantastic at removing the root of a snapped tooth without have to do any of more traumatic procedures i had been made aware of, the actual extraction took less than 5 minutes and I am so grateful
Great to hear you are happy with your dentist, thank you Christine!
Fantastic experience: A very good team that I strongly recommend recently removed my tooth Doctor Owen that I didn't feel for which I thank him for.
Fantastic experience: Raymond was amazing, I was extremely anxious and he put me totally at ease and explained everything very clearly. Thank you
Fantastic experience: I saw dentist Rashid today the service was amazing I am not keen on dentists and dread every minute Im there but today was different he was very patient explaining everything at every step and even gave me after advice this is the best dentist I have had by far and would highly recommend him
Thank you for this great review Shona, we're really pleased to hear you had such a positive experience with ourselves. We look forward to helping put you at ease during any future appointments
Fantastic experience: Brilliant dentist, Raymond is very professional. lovely place and puts you very at ease.
That's really great to hear, thank you Lisa
Fantastic experience: Very good dental service here. The dentist is very kind.
Thank you Janjiray!
Fantastic experience: Great dentist and assistants, Rashim has a very calming nature and for me this is very much appreciated.
Thank you Kevin. Great to hear you were pleased with you visit
Fantastic experience: Absolutely fantastic service and treatment from Justin and Raymond at Peterhead dental. I would highly recommend this dental practice.
Really pleased to hear you had a great experience all round in the practice, thank you!
Fantastic experience: This place has improved since Peterhead and dental impact have taken over which is now a very busy and efficient service provided now and the staff are very efficient and are easy to talk to
Thank you Michael, great to hear you are pleased!
Fantastic experience: Highly recommended, great news about being accepted onto their practice and wonderful staff. First appointment I was made to feel good as I was anxious and worried, lovely Dentist and he was very understanding.
Thank you for the good review Anna, glad you felt comfortable during your visit
Fantastic experience: I was booked in i arrived I was seen very quickly and he was great he got right on to it and I was away in no time it was great thanks again Yours sincerely James Robertson
Thank you for your great review James, really pleased you were able to be seen quickly. We look forward to seeing you again in the future!
Fantastic experience: New to the area so needed to register with a new dental surgery. Was not disappointed very friendly and professional would highly recommend. Thank you.
Brilliant to hear, hope you enjoyed your visit, thank you Russell
Positive experience: Very friendly nice clean room.
Good to hear, thank you Leanne
Positive experience: My dentist was lovely and very polite, I’m very nervous of dentists so he was very understanding. Only problem was the 3 flights of stairs to reach the treatment room
That is great to hear, thank you Audrey
Fantastic experience: Yes it was a positive experience also painless .a big plus for me really pleasant and mannerable staff especially the dentists.
This is really great to hear, thank you Gordon. We look forward to seeing you again in the future!
Fantastic experience: Was for my first appt today with dentist rashid, lovely man, very professional, back next week for a hygiene and fillingappt x
Great to hear you were pleased with your new dentist, thank you Lisa. See you next week
Fantastic experience: My little girl went in for a filling, where she was made to feel at ease to get her treatment done by Mimi, thank you very much for making us feel welcomed and very friendly as I was worried that she wouldn’t have sat to get this done but got it done no problems atal
Thank you for this great review Sabrina, great to hear that Mimi helped to make this a much smoother visit for the both of you. We look forward to seeing you both again in the future
Positive experience: Great service, friendly helpful staff recommended dental practice
Thank you for taking the time to leave us a review Thomas
Fantastic experience: As someone who is absolutely petrified and always had to be put to sleep for treatment I had good experience they kept me calm putting me at ease and they made sure I was OK they are lovely and I can't thank them enough for helping me and treating me
Elizabeth, we are so pleased we were able to help you feel at ease during your treatment. We look forward to making any future visits as easy for yourself!
Fantastic experience: Brilliant dentist, made me feel at ease. Reception staff could be more friendly and say hello when you enter the building.
Thank you Kim, really pleased to hear your dentist helped you to feel at ease. Regarding reception we sincerely apologise if you felt the staff weren't friendly when you came in, we always try our best to say hello as quickly as possible when patients come in- however this is not always possible due to the business of the practice
Fantastic experience: Justin took out my wisdom tooth, he made me feel very relaxed and was very professional.Very happy to have him as my new dentist
Hi Holly, we are delighted to hear that you felt relaxed at our Practice and look forward to welcoming you back!
Fantastic experience: Absolutly brilliant justin took the time 2 see 2 my needs i would highly recommed him thank u
Thank you Shaun, this is really great to hear!
Fantastic experience: I have always had a fear of dentists but my dentist Rashid was very patient with me and.put me at ease ,he listened which made me feel safe and more at ease ,I have had a most posative experience. Highly recommend
Thankyou, Janet! Glad to hear that you had a positive experience with Rashid
Fantastic experience: everything is fine, nice staff
Thank you Laura!
Fantastic experience: Me and my family had a great experience during my dental appointment with them. Our dentist was so good, he explained every procedures he will do to us. I highly recommend them to yours.
Thank you Kim, really pleased you would recommend us to others based on your experience. We look forward to seeing you at your next appointment!
Fantastic experience: Really good dentist any work carried out is to the highest quality would recommend to anyone.
Thank you Richard, really great to hear you are happy with your Dentist Justin!
Fantastic experience: So far I have had excellent service from this company. I hope that this continues.
Really pleased you've had a good experience with ourselves, we look forward to maintaining this in the future!
Fantastic experience: No problems with my new dentist and practice. Very professional and great service - made very welcome. The staff are very friendly and helpful.
Thank you John, this is really great to hear!
Negative experience: Nice gentleman, but felt that appointment was very rushed and that check up wasn't 100% done. Other than checking gums and telling me they were receeding, which is common at my age, and strong teeth, all my teeth were fine. Also my choice not to have crown fitted on broken tooth for now. During my entire life, a dentist has alway checked that no cavities (all teeth sprayed with, I think, cold water) and checked with a dental scaler. And have always had a scale and polish done there and then, or to make appointment for one. But that was never mentioned. Overall, was a bit disappointed.
Hi Dorothy, it's a shame to hear you weren't fully satisfied with your appointment. All dentist's work slightly differently so it is not uncommon for this to vary from your previous Dentists, scale and polishes are not mandatory for all patients- however if you feel that you would like one we can discuss with your dentist and get you booked in for one. We are always available at reception to discuss any concerns you may have if you would like to discuss this any further.
Fantastic experience: Raymond was excellent with my children and myself
Really pleased to hear, thank you Adam
Fantastic experience: I found it a very positive visit, I said to my lady dentist I was a bit anxious and she said that if I wanted her to stop at anytime to let her know..the worst bit for me is the injections...She said that I didn't need to have any of I didn't want... I got my filling done without any pain...highly recommend this lovely dentist..
Really great to hear you had such a positive experience with Mimi, thank you for leaving us this great review!
Fantastic experience: Staff were really polite and helpful. Very good professionalism
Thank you for taking the time to leave us this great review Joe!
Negative experience: Following my original review and the clinic’s public response, I feel compelled to provide an update based on how I’ve been treated since. My first review aimed to be balanced, I acknowledged the positives while raising concerns about pressure-selling and poor communication. The response I received appeared thoughtful on the surface but ultimately felt superficial and insincere, more about deflecting criticism than taking genuine accountability. The reply suggested someone would follow up with me directly. No one did. After sending three emails chasing a £110 refund, I received no response, until I sent a general enquiry from another email address. Only then did I get a voicemail asking me to call the clinic. When I phoned the next day to ask about my refund, I was told I’d need to come in person, and that the practice manager wanted to speak to me first. I agreed to be available for a call the next day at 12:00. I rearranged my work schedule — but no one called. Unable to wait further, I visited the clinic in person the following day. The reception staff were polite and professional, but clearly uncomfortable with the situation. I was again told the refund couldn’t be processed until I spoke to the manager, who wasn’t in, but would call me “imminently.” After waiting approx 10 minutes, I had to return to the desk and express my frustration. A call was finally made, and the manager (Tim) phoned me. The conversation didn’t inspire confidence. He began by asking me what the call was about. I explained I just wanted the refund and reminded him he had missed the agreed call time. He initially denied this, then changed his story, saying something urgent had come up. At that point, I no longer believed I was being dealt with honestly. He also asked which dentist I’d seen, I told him that should be in my notes. Eventually, he authorised the refund, which was then processed at reception. I received another call from a withheld number during the refund process, presumably from Tim, but I haven’t heard from him since. In short, this has been my worst experience with any dental practice. From the pressure to accept high-cost treatment at the first appointment, to being ignored over multiple refund requests, and finally being made to jump through hoops just to get money returned, the entire process was needlessly stressful and deeply unprofessional. I’ll be registering with a new practice, and based on my experience, I’d strongly recommend others do the same. “Smile Centre” feels like a misnomer, perhaps “Frown Centre” is more accurate.
Hi Martin,
Thanks for sharing your feedback, as said previously we do value patients feedback and were appreciative of the original positive feedback from your first review.
We’d like to clarify, the manager did try to get in touch a few times after your original review on 01/07/2025, you were unsuccessfully contacted on 2nd July @ 11:37, 3rd July @ 10:08, 4th July @ 16:01 and @16:05. After these unsuccessful attempts, reception were asked to follow up to ensure someone reached you. The agreed call time of 12:00 on Friday unfortunately did not happen, as the manager advised that he had an emergency and he would get back to you as soon as he could. Following, he managed to call and processed the refund for you.
That said, we completely understand how the whole situation must have been frustrating. We are dissapointed this ended up being a bad experience for yourself, we as a team pride ourselves on the level of care we give to patients and it’s dissapointing that you have felt as if this wasn’t upheld is your case. We do take your comments seriously and are looking at ways we can improve moving forward.
If you would like to discuss this any further we would be happy to oblige, however we wish you all the best.
Fantastic experience: My first appointment and I must say it went so well. I feel everything was explained thoroughly and professionally. Excellent!
Thank you Margaret, really great to hear!
Fantastic experience: I was so anxious about my appointment to have two teeth extracted but Abboud put me at ease from the very start. He explained everything clearly, before, during and after the procedure. I have no hesitation in recommending him and the Peterhead Dental and Implant Centre. Great service!
This is really lovely to hear, so pleased you had such a good experience with Abboud. Thank you Anne!
Fantastic experience: My first visit to see my new dentist Raymond Su put me at ease and was very pleasant and explained what he was going to give me for treatment very well .Looking forward to my next visits to complete my treatment
Thank you Lorraine, really pleased to hear you had such a great experience with Raymond. We look forward to seeing you at your next appointments!
Fantastic experience: Had good experience with justin my dentist
Great to hear, thank you Linda!
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