Westmount Dental Ferryhill

Fantastic experience: Great service, very informative visit and got straight in and out

Fantastic experience: I returned to this location after about 1 year. I was very pleasantly impressed with what I found now. The interior has been renovated and looks very cool, everything is new and clean. Very friendly and helpful staff, the ladies at the reception, the nurses and the doctors. The whole procedure was explained to my son before the execution and thus that kind of stress for the children was eliminated. I would gladly recommend.

Fantastic experience: Great practice, Debbie and the team were amazing

Fantastic experience: I had my first visit to Westmount Dental Practice in Ferryhill after a few years of avoiding the dentist due to a previous uncomfortable experience elsewhere. From the moment I walked in, I was made to feel completely at ease. Dentist Seb and Dental Nurse Mia were absolutely brilliant – professional and very reassuring throughout. They took the time to explain everything clearly, which really helped. I’ve since signed up to the Westmount dental plan and, for the first time in a long time, I have no worries about going back for my next appointment. Highly recommend!

Fantastic experience: excellent practice, staff were friendly and answered any questions i had. The dentist Brian listened to everything i said and took his time with me ensuring i understood all my options. highly recommend. Thank you

Fantastic experience: Visited this dentist for the 1st time and wow what. Friendly team made me welcome and at ease being a nervous patient the dentist I saw was also amazing so reassuring with me during my appointment checking I was ok. I will be returning again .thank you x

Fantastic experience: Lizzie is really gentle and professional, she takes time to explain everything that she is doing throughout the appointment!

Fantastic experience: Had my 6 monthly check up today, I had a lovely dentist look after me ( his name was Haider), I was really anxious but he put me at ease straightaway, very professional credit to westmount dental, would definitely use this dentist again!

Negative experience: I can now smile great service thank you Update: so after less than 8 months there's a crack in my pallet that I'm paying over a thousand pounds for to see if they will fix it to be told no but you can get it done down Chilton dental technician's I'm livid like for it to fail after 8 months and I foot the bill and I've not finished paying for it fuming

Negative experience: Absolutely shocking experience with this dentist, messed about from the very start, they have changed my appointment 2 times canceling on the day , waited 4 months for a splint for a wobbly tooth which is classed as a emergency, receptionist are polite but have booked me twice with wrong dentists who can't do the treatment then have lied about the reasoning

Negative experience: This surgery is so frustrating and so stressful. The unprofessionalism of the receptionist reached an all time low today as she spoke over me I asked if could be allowed to speak to which she agreed if I stopped shouting at her and I would have laughed if we're no so stressful but at no point was my voice ever raised and what is more bizarre is that these phonecalls are recorded and for the past few months I've been sar requesting the phonecalls and the CCTV to prove that the only reason they've accused me of such behaviour is because they don't want to accept responsibility for their negligence. I'm now not allowed at the surgery and now they won't even speak to me on the phone, I've never ever experienced such immature adults or such unprofessional behaviour in my life, they're treating a grown adult like a child and they've made me feel so humiliated and abused. The only option I have is legal action which the general dental council have advised me to do and have referred me to their preferred solicitor who deals with these types of situations but honestly they've stressed so much to the point that I feel ill and honestly don't even think I have the strength which I'm sure was westmounts hopes all along. Their tactics all make sense now and despite them owing me around about £750 it's probably better for my health that I just drop it. My advice to anyone thinking about using this surgery please don't, because human beings deserve a modicum of respect at the very least especially when they've been a customer at their surgery since they were a child and have spent thousands as an adult. Today was the final insult, I wish I hadn't bothered, it's obvious to me now that the goal the whole time was to break me down to the point where I couldn't deal with it anymore and I can't so they win. This surgery from my experience can not be trusted and if you care about your mental health as much as you do about your oral health you'll avoid Westmount dental surgery. For want of a better word they're best described as a brick wall and they'll do whatever they please regardless of how illegal their methods are or how detrimental the effects are.

Negative experience: I have been a customer of this dentist for many years. Had to join the monthly plan for peace of mind. Just been for a check up and not impressed. I waited 50 minutes after my appointment time and i was in the chair no more than 5 minutes. I thought dentist did not go through the procedure of checking my teeth very well and said he recommended a thorough clean which would cost £160. I opted for the clean which was on my plan. This was a joke - just scraped between teeth - no polishing done. Not happy with service.

Negative experience: When you pay your membership fee only to be told when you phone to book a checkup that you have to pay 2 membership fees before you can be considered for a checkup, what the hell you guys smoking? It's funny how none of that was ever explained when you hand over your bank details

Negative experience: Forcing long standing NHS patients to go private paying a monthly fee and then refusing to let them book appointments until 2 direct debits have been taken! Lied and said I’d been told this when i signed up. It’s a joke, in what circumstances is it acceptable for customers to sign up and pay for a service and then be denied access to it. Oh and they haven’t even published a full price list for treatments so all I know is my check ups are supposedly covered with the monthly fee (that is if they actually let me make appointments) so I’ve been cornered into signing up for something I don’t even know the full costs for should I need a filling etc.

Negative experience: Generally the dental treatment was good and so were the reception staff. Its a scandal that a practice which was built up on the backs of working people in Ferryhill over decades has been sold off, sold again and now is private only with treatment costing a lot. Write to your MP and tell him - I have!

Negative experience: Very professional. Reception staff friendly made me feel comfortable. Maxine and her colleague made me feel at ease immediately explained every step of my treatment. Why I have given 1 star is because of the westmount company and it's policy From October I will no longer be able to get treatment unless I have their dental insurance. I already have my own insurance policy and am willing to pay for private treatment. Why would I want another policy. I pay for my treatment upfront and I claim it back from my insurance. This has been satisfactory to date. I can only conclude that westmount don't want my business unless it's on their terms. Very very disappointed.

Fantastic experience: a very professional opperation

Positive experience: Seen almost on my appointment time. All staff very friendly, polite and cheerful. Felt at ease straight away.

Negative experience: As usual Maxine was brilliant but I cannot say that for the direction the surgery has gone in. I am a private patient having an annual checkup and paying for treatment as necessary but now if I want to see Maxine I have to become a "member "and pay 19.50 per month!!! Why??? ...it's blackmail!!

Negative experience: Very poor.3 times had appointments cancelled. Latest couldn't start treatment as would not be finished before NHS treatments were stopped. Was not informed of this at time of booking had to be taken aside at surgery to be let down again. I feel NHS patients have been treated very poorly. Had first appointment had not been cancelled my course of treatment would now be finished

Fantastic experience: Great painfree service delivered by professional staff at every level

Fantastic experience: Totally at ease with new dentist

Fantastic experience: The dentist (not sure on her name) I’ve had her a few times and I think she’s amazing! So kind and nothing is ever a bother. She really listens. And, bonus is that she’s always on time!

Fantastic experience: For someone who is not a fan of dentists . They made me feel at ease on my visit. Very professional , friendly dental clinic. Thankyou

Fantastic experience: Really quick and painless for a filling and 1 extraction.

Fantastic experience: Had my first tooth taken out at this practice with. Maxine Furley and her dental nurse Georgia. I am afraid of needles and the thought of the dentist having a job with my tooth but I was totally surprised of how Maxine gave me the needle and I didn't feel a thing . Plus the tooth came out so fast . It was a pleasure going to that practice and they were so professional and the receptionist Mel was so nice while I waited . Thank you guys for making me feel a whole lot better and comfortable.

Fantastic experience: Polite and friendly staff. Appointments on time.

Fantastic experience: Excellent experience. Maxine is a first rate dentist who I have been going to for years. No complaints

Fantastic experience: Professional and put me at ease after many years of not having a dental checkup.

Fantastic experience: They were great from start to finish highly recommended

Fantastic experience: Alia is very patient and compassionate. I've had issues with a cracked tooth for over two years. I haven't been able to eat on one side of my mouth. Alia has sorted it with a crown and I can now eat on it. She's very knowledgeable and pleasant.

Fantastic experience: Excellent staff Excellent dentist care

Fantastic experience: Very satisfied. Seb was attentive and explained everything well.

Fantastic experience: As always, everyone is so helpful and kind, this appointment was for my 13 year old son, so NHS. I was shocked to discover they only have 1 dentist now and that dentist is private only. Despite being a client of that great dentist for over 20 years, to find that it is £50-£75 for just a check up has forced me to look elsewhere. Such a shame.

Fantastic experience: Every effort was made to reassure me. All aspects of the procedure were explained as we went along . Less traumatic than I thought it would be Very friendly and wholly professional approach

Fantastic experience: Brilliant well mannered and helpful

Fantastic experience: Great service, Zoe has been excellent throughout

Fantastic experience: Excellent! Given the nature of my procedure, both the dentist and nurse were calm, friendly and thoroughly professional. I actually enjoyed the hour I spent with them and am more than happy with the dental outcome.

Fantastic experience: Just had a tooth took out and Zoe the dentist was so lovely, reassuring and professional. Thanks

Fantastic experience: No worries at all zoe is an excellent person as well as an excellent dentist

Fantastic experience: Really pleased with the procedure and really helpful and great advice

Fantastic experience: Hi yes I've been seeing my dentist again and always when I walking away I feeling better without pain.The girl's in Reception very helpful too. Thank you so much and I very appreciate for you help Lenka S.

Fantastic experience: Great dentist, with lovely people.

Fantastic experience: Excellent service couldn't expect more.

Fantastic experience: Excellent thank you

Fantastic experience: Great treatment from Maxine today to sort out a dental emergency issue I’ve been having for a while and had gotten a lot worse!

Fantastic experience: Very thorough check up, concise information given.

Fantastic experience: Visited the surgery and the dental nurse was absolutely lovely. Very pleasant, caring and patient. Thank you

Negative experience: I have heard that the practice I have been with for over 30 years has been taken over and have gone private, I have for the last 2 months and each time I am told that 5 dentists have left and I cannot get an appointment, as you are getting good reviews which is good, where is the thought for the patients that have been with Burgess Dental surgery for years and making excuses about appointments, I paid for my dental appointments so was not on the NHS but it is bang out of order to be treated this way because you have gone private, nor have I even been offered to become a private patient

Fantastic experience: An urgent appointment was arranged in just 24 hours. Very quick and efficient application of a temporary repair to a broken tooth. All staff were most helpful.

Fantastic experience: Excellent service, very helpful and friendly.

Fantastic experience: Polite friendly . Makes you feel comfortable

Fantastic experience: Was seen to promptly and everyone was nice and friendly

Negative experience: No dentists impossible to get an appointment. Time for my family to move on after 51years so sad .Wondering who the new owners are?

Fantastic experience: Dentist was very helpful, and offered good advice.

Fantastic experience: Very pleasant experience

Fantastic experience: I’ve used this dental practice for a number of years now. The staff are always friendly and helpful providing a quality service.

Negative experience: Gillian was pleasant, helpful and informative. Marxine and her assistant were professional and competent, with a good Dentist/Patient relationship. However, I'm very disappointed with the withdrawal of the Denplan Contract which I've had for over 25 years. Quite shocked. Why have things changed?

Fantastic experience: Seb is fantastic and the assistants always friendly, I am a nervous patient and I always feel at ease. Highly recommend

Fantastic experience: Great and friendly service

Fantastic experience: Ms Furley makes it easy to make our visit. As Craig has different needs. She makes us very relaxed and not at all causes us to be nervous. Thanks again.

Fantastic experience: Had a lovely experience at this practice. I went as a carer for my sister in law .The staff was most helpful. And the Dentist was also very helpful and kind and made my sister inlaw at ease . Would recommend this practice.

Fantastic experience: Everyone was really nice - from walking in, the treatment carried out with full care, to leaving with a cheery good bye. Lovely bunch. Makes going to the dentist so much less stressful. Thank you.

Fantastic experience: I was a little sceptical following the departure of my son's pervious dentist, but the lady he saw today was lovely. She was kind, and spoke to him, reassuring him throughout. He said he now thinks he prefers his new dentist to the old one

Fantastic experience: Had not been for a good few years, but have to say, everything was fantastic. Had some work to be done and all was painless, Maxine and her assistant (apologies never got her name) were great, very good at what they do, and polite and friendly, won't hesitate recommending them. Very happy

Fantastic experience: Made to feel very confortable, brilliant service and excellent and friendly staff

Fantastic experience: My dentist is very good explaining everything that she was going to do and put me at ease which I was really very great full

Fantastic experience: Friendly welcome and treatment explained

Positive experience: Excellent service from all at the dental practice.

Fantastic experience: I was seen by a delightfully young lady who talked me through every thing and helped me relax. I generally don't look forward to visiting the dentists. I am getting better everytime.

Fantastic experience: The lady’s were absolutely amazing with me, very patient and kind

Positive experience: I found everyone very pleasant and friendly which made me feel comfortable and relaxed for my appointment…

Fantastic experience: Cannot not fault the NHS Dentist spot on

Fantastic experience: Quick and efficient, very friendly and informative

Positive experience: A prompt and efficient experience with a satisfactory outcome. Also reassuring that ongoing visits will be with the same dentist

Fantastic experience: The receptionists were very friendly and helpful. The Dentist Zoe was very nice and did a good job examining my teeth and gums. I definitely would recommend this practice Val

Fantastic experience: Always good service and girls on desk are so pleased

Fantastic experience: My recent visit was brilliant, the staff at reception were very welcoming, helpful, and lovely. Waited in reception for a brief few minutes and was seen on time. Both Maxine and the other dental nursse were lovely also.

Fantastic experience: Had emergency appointment had wisdom tooth out didn't feel a thing defo go back there

Fantastic experience: The dentist was good. While I was in the waiting room, the receptionist had a very very difficult call. Listening to the side I heard She acted so professional, she was cool and calm. If someone deserves a medal she does!! Every credit to her, well deserving of praise

Fantastic experience: Had a very good visit. My dentist was very informing and professional.Thank you.

Fantastic experience: Went in for a full clean of my teeth and the ladies were very polite and made me at ease.

Fantastic experience: This dental practice is lovely. They have time to discuss your concerns and go through details of any treatment you may require. Being aware NHS dentist are in short supply, this practice offers denplan, ensuring you are able to budget your dental treatment. There is a PRIVATE car park available and for appointments Monday to Thursday I've had no problem getting a space. Unfortunately Friday it's virtually impossible as people use it to go shopping as the market is on. Pity no sign showing fine applies if car reg not given inside by patient before leaving

Fantastic experience: Arrived at dentist for a visit with hygienist, was seen on time and frances was professional and pleasant, went to reception and the girl at the desk was also helpful and very pleasant. A excellent dental practice

Fantastic experience: Really pleased with my appointment today, lots of information and Itrat Zafar was great

Fantastic experience: Maxine and the nurse assisting were pleasant and chatty, making you feel comfortable and relaxed

Fantastic experience: Very caring reception staff who understand any problems you may have. Seen a lovelydentist today and looking forward to my next visit with her and her assistant who are very professional. Thank you

Fantastic experience: What an absolute pleasure it was to meet the hygienist today. I believe her name was Lizzy. Blonde hair and so upbeat. What a breath of fresh air, her and her colleague were. The happiest people in Ferryhill

Fantastic experience: Very helpfull and kind

Fantastic experience: Dental nurse was very good, friendly professional and clear with x Ray instructions. Managed to get parking space. Thank you.

Fantastic experience: On time professional service

Fantastic experience: Very welcoming and friendly. Explained well

Fantastic experience: The dentist we seen this evening was really lovely and spent alot of time talking to my children to explain what is and isn’t recommended to help their teeth. So nice to see a dentist that really cares and helps children to feel at ease!

Fantastic experience: very polite staff.keep you in formed what they are doing.

Positive experience: Friendly and helpful staff. Everything explained for my ongoing treatment.

Fantastic experience: EXCELLENT SERVICE AND WITH A SMILE

Fantastic experience: Easy to make appointments and seen on time and the dentists are very thorough definitely recomend this dentist practice

Fantastic experience: ltrat was very professional, and talked you through each process, she made you feel very relaxed and was confident in her work, I would recommend her to anyone needing treatment, thanks Kevin whitehead

Positive experience: Great receptionist’s very friendly Dentist thorough and honest

Fantastic experience: Really nice and friendly