mydentist, Nolton Street, Bridgend
Information about mydentist, Nolton Street, Bridgend
CF31 3BP, Bridgend
Opening hours
- sunday: (closed)
- monday: 8:30-17:30
- tuesday: 8:30-17:30
- wednesday: 8:30-17:30
- thursday: 8:30-17:30
- friday: 8:30-17h
- saturday: 9h-13h
Welcome to mydentist, Nolton Street, Bridgend. From teething toddlers to denture wearers, our practice caters for all. Along with the full range of NHS dental services, you'll find a great selection of private and cosmetic treatments, including tooth whitening, dentures and teeth straightening.
Conveniently located on Nolton Street, the practice is just a 7 minute walk from Pen-y-Bont/Bridgend train station.
Our comment from Best Dentists about mydentist, Nolton Street, Bridgend:
mydentist, located on Nolton Street in Bridgend, has received numerous positive reviews from satisfied patients highlighting their professional and friendly service. Patients have praised the welcoming environment and the exceptional care provided by the team, including notable mentions of staff like Nicole, Pearl, and Emma, who consistently ensure that patients feel comfortable and at ease during their visits.
Key highlights include:
- Friendly and compassionate staff who excel in addressing patient anxieties.
- Thorough procedures with clear explanations about treatments, making patients feel empowered and informed.
- A supportive atmosphere that caters well to children and those with dental phobias.
- Highly recommended for anyone seeking a professional and caring dental practice.
Overall, patients have expressed gratitude for the remarkable service and care they receive, making mydentist a go-to choice for dental needs in Bridgend.
mydentist, Nolton Street, Bridgend: Reviews
Fantastic experience: I recently attended MyDentist in Bridgend and was with Nicole and Pearl. They were fantastic and so friendly, they made me feel very comfortable, explained any answers to questions I had and gave me information about possible dental care for the future. I’ll be staying with Nicole and I personally recommend using MyDentist Bridgend for a professional and friendly dentist practice. Thank you Nicole and Pearl!
Fantastic experience: I saw Nicole and Pearl for a check up and they were excellent. A very friendly/welcoming environment. Friendly staff on reception too. Thorough procedure and I felt any concerns had been listened to and I was given good advice and information going forwards. I would highly recommend a visit if you need a good dentist!
Hi Hannah. We're pleased to hear about your positive experience at mydentist, Nolton Street, Bridgend. It's wonderful to know that Nicole and Pearl provided you with excellent care during your check up and that you found our environment friendly and welcoming. We're glad that our reception staff made such a positive impression on you as well. It's particularly gratifying to hear that you felt listened to regarding your concerns and that you found the advice and information we provided helpful for going forward. Your thorough feedback means a great deal to our entire team. Thank you for recommending us!
Kind Regards
mydentist Patient Support Team
Fantastic experience: I am extremely nervous due to very bad experiences previously also it was my daughters first time to have any treatment and suffers with anxiety. Emma & Jnes were amazing, very helpful, supportive & compassionate. Great experience and do not want to go anywhere else now. Can not thank them enough. They have no idea how much it ment. Thank you both.
Fantastic experience: Our son visited this past Monday for a tooth extraction, and the experience was outstanding. Pearl, the assistant, was so welcoming and did a great job making sure he was comfortable and ready. Nicole is a fantastic dentist—she was gentle, quick, and highly professional throughout the entire procedure. It is rare to find a team that makes a tooth extraction such a smooth and positive experience for a child. We highly recommend asking for Nicole and Pearl!
Hi There. We are excited to hear about your positive experience at mydentist, Nolton Street, Bridgend. Thank you for taking the time to share your feedback. It's wonderful to know that Pearl made such a positive impression as your son's assistant, ensuring he felt welcomed and comfortable throughout his visit. We're equally pleased to hear your praise for Nicole's gentle, quick, and professional approach during the tooth extraction procedure. Your recognition of both Pearl and Nicole means a great deal to our team. We understand that dental procedures, especially tooth extractions, can be particularly challenging for children, so knowing that our team was able to create such a smooth and positive experience for your son is rewarding. Thank you for recommending Pearl and Nicole specifically - your feedback helps other families know what exceptional care they can expect when visiting our practice.
Kind Regards
mydentist Patient Support Team
Fantastic experience: The staff were very helpful and friendly. Nothing too much trouble.
Hi Christine. We are pleased to hear that the staff at mydentist, Nolton Street, Bridgend were very helpful and friendly. Thank you for your positive feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: A good visit with Nicole Kar-Yan Ang regarding my teeth and advice.
We are happy to hear about your good visit with Nicole Kar-Yan Ang. Thank you for your review.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Wonderful treatment again today from Radu and the nurse,Sheryl. Radu is a marvellous dentist and has taken away my fear of dental treatment. The receptionist,Rebecca is also very helpful and patient with me.
We appreciate your kind words about Radu, Sheryl, and Rebecca. Thank you for sharing your experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Visit went really well today , shilpa was fab was very patient with me ,and poppy very helpful and friendly lovely team 5 stars each for this team .
Hi Julie. We are pleased to hear about your positive experience with our receptionist and dental team. Thank you for your trust.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Amazing dentist from Someone who's got anxiety I can say they r very calm about everything and go through everything step by step at a slow pace which is helpful Ty so much
Hi Hannah. Your positive feedback is appreciated. We are glad to hear that you had a positive experience with us. Thank you for your feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Kumpali and Pearl provide excellent service
Hi Sian. We're pleased to hear that Kumpali and Pearl provide excellent service. Thank you for your positive feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Seen by ines and emma what a fantastic set of ladies very informative and friendly.
Thank you for your 5-star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Thank you Dentist Nicole and Nurse Poppy, I am very pleased with my new denture, the service was excellent, thank you so much.
I'm happy to hear that your treatment went so well. Thank you for your kind words about Dentist Nicole and Nurse Poppy.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Had a root canal yesterday with Nicole and her assistant Poppy, for what I thought was going to be a terrible process of being in the dentist for 2 and half hours, actually wasn’t bad at all. No pain, no discomfort and the time passed quite quickly. Everyone I have spoke to at this dentist has always been friendly and wanted to help. Thank you
Hi Martin. Thank you for sharing your positive experience with us. We appreciate your feedback and are glad to hear that your root canal procedure went smoothly. It's wonderful to know that Nicole and her assistant Poppy were able to make what you anticipated would be a difficult 2.5-hour appointment into a comfortable and manageable experience for you. We're particularly pleased that you experienced no pain or discomfort throughout the procedure, and that the time passed quickly for you. Your kind words about our team's friendly and helpful approach mean a great deal to us. We strive to ensure that every patient feels welcomed and supported during their visit, so it's gratifying to hear that this has been consistently reflected in your interactions with our staff. Thank you again for taking the time to share your experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Went for appointment last week had amazing experience saw lnes and nurse emma couldn't be more grateful
Hi Jonathan. Thank you for your wonderful feedback. We're pleased to hear about your amazing experience with Ines and Nurse Emma.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Had a scan with Emma last week what a lovely friendly woman you have on your team, always full of smiles
Hi Danielle. Your positive feedback is appreciated. Emma is indeed a valuable member of our team. Thank you for sharing your experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Nicole and Poppy are lovely , always helpful and put you at ease. Any queries are readily answered .
We're happy to hear that Nicole and Poppy were helpful and put you at ease. Thank you for taking the time to leave a review.
Kind Regards
mydentist Patient Support Team
Positive experience: After leaving a review resulting from a bad experience with one of the vets, I was contacted promptly with a view to rectifying the problem. I was offered an appointment the following day and have been moved to a different dentist’s list. My second experience was much better and the second dentist (Nicole) was lovely. I didn’t catch the nurse’s name, but she was lovely too. I have reconsidered my decision to move back to my old practice and will be staying with Nicole.
Hi Nicky. We are pleased to hear about your improved experience with Nicole at mydentist, Nolton Street, Bridgend. Thank you for sharing your feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I visited recently and I have such a phobia of dentists. I was seen by Ines. The nurse Emma could see I was so anxious and held my hand to make me feel such at ease. It made a scary visit bareable. Thank you ladies
We are thrilled to hear our team helped ease your anxiety. Your comfort matters deeply to us, he look forward to welcoming you at your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: great service by dentist Ines and nurse Emma . thanks
Thanks for highlighting the great service from our team. We appreciate your positive feedback about your experience.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Just got back from seeing Catrin and Rebecca at my dentist. Im a big baby and terrified of the dentist. And I gotta say from the moment I Stepped in to the treatment room they were fantastic made me feel at ease and didn't rush me they checked i was ok right the way through the process
Hi Maria. We are pleased to hear about your positive experience with Catrin and Rebecca at mydentist. Thank you for sharing your feedback with us. We completely understand that visiting the dentist can be a daunting experience, especially for those who feel anxious about dental treatments. It's wonderful to know that Catrin and Rebecca were able to make you feel at ease from the moment you stepped into the treatment room. Their approach of not rushing you and continuously checking on your comfort throughout the process really reflects the level of care we strive to provide. We're so pleased that they were able to help you feel comfortable and supported during your visit, and we really appreciate you taking the time to let us know about their fantastic service.
Kind Regards
mydentist Patient Support Team
Fantastic experience: A really good experience at my dentist today I was attended to by Catrin and her assistant. Both very patient and professional. Thank you both and keep up the excellent work.
Hi Neil. We are pleased to hear about your positive experience at mydentist with Catrin and her assistant. Thank you for your kind words and feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Kathryn and Poppy were great and had a faster appointment for my filling.
Hi Paul. We are grateful for your positive feedback about our team and faster appointment scheduling for your filling.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Excellent dentist practice from booking a appointment to reception staff when your there and to Nicole the dentist so caring and Excellent work she has done , and good customer care from her dental assistant
Hi Ann. Your review is appreciated. We are so pleased our team provided excellent care and service from booking through treatment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Today I brought my sons in for a check-up with Nicole (dentist) and Rebeca (dental assistant). My boys both have autism and get anxious and overwhelmed when visiting the dentist. Nicole and Rebeca were fantastic at making them feel at ease and making their a check-up a positive experience. Thank you!
Hi Ella. We are so happy to hear that Nicole and Rebeca made your sons' visit positive and comfortable. It means the world to us knowing that our team was able to help ease their anxiety and create such a welcoming experience during their check-up. We understand how important it is for children, especially those with autism, to feel safe and at ease in our office, and we're pleased that Nicole and Rebeca were able to make that happen for your boys. Thank you so much for taking the time to share this wonderful feedback with us!
Kind Regards
mydentist Patient Support Team
Fantastic experience: Easiest, most painless tooth extraction ever this morning. Dentist Ines Rocu was so professional and gentle and talks you through the procedure and you get to see your x-rays on telly!!
We are grateful to hear about your positive experience with our professional team and gentle approach to your procedure.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Nicole and Pearl greeted me in a very professional manner and made me feel relaxed. They both a credit to the practice and the profession.
We are grateful for your kind words about our team's professional and relaxing approach. We look forward to welcoming you at your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Absolutely amazing experience today with Nicole & Emma I have really bad dental anxiety and needed a tooth taken out they both literally went above and beyond and was a really good experience thank you both see you next week
Hi Leanne. Thanks for sharing your positive experience. We're glad our team helped with your dental anxiety and made your visit comfortable.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I have been looked after by Nicole for a while now and cannot say enough good things about the way she works. Friendly, kind and productive every time. Today I had the pleasure of meeting Emma for a scan too. Emma made the experience pleasant and easy. Can’t recommend enough. Thanks both!
Hi Tom. We appreciate your kind words about Nicole and Emma. Their friendly, professional care reflects our commitment to excellent service. It's wonderful to hear that Nicole has consistently provided you with friendly, kind and productive care throughout your time with us. We're also pleased that Emma made your scan experience pleasant and easy during your visit today. Both Nicole and Emma exemplify the dedication and professionalism we strive for in delivering quality dental care. Thank you for taking the time to share your positive experience with both members of our team.
Kind Regards
mydentist Patient Support Team
Negative experience: I found the dentist (Shilpa) rather obnoxious and brutal. I had a filling in a back tooth and it is rough and jagged. I was also told to take medication I stated I am unable to take, despite telling the dentist it causes severe side effects. I moved to this dentist as it is closer than my previous dentist. I will be going back to my other dentist. The only positive is I was able to get an appointment quite quickly.
We would appreciate the opportunity to investigate your experience however we cannot identify you from the information within the review. If you could please contact the practice and ask to speak with the Practice Manager, they will be able to assist you.
Kind regards,
Julie - mydentist Patient Services Team Leader
Fantastic experience: Excellent Dental practice, was very nervous but nurse Emma was professional scanning my teeth . by far the best Dentist around
Thank you for taking the time to share your experience. We're delighted you felt comfortable and we look forward to welcoming you at your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I went to my dentist Bridgend to see Nicole, to have a scan done and Emma the nurse was absolutely outstanding. Her professionalism was spectacular.
Thank you immensely for highlighting our team's professionalism. We're happy to hear the scan you had exceeded expectations.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Great practice! Such a welcoming atmosphere & puts all my nerves at ease! Had my digital scan and now going ahead with whitening
We are pleased to hear about your positive experience with our welcoming atmosphere and digital scan service. We look forward to welcoming you at your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Lovely staff, all receptionists, nurses everyone absolutely amazing!!
Thank you for your wonderful feedback about our staff. We're thrilled our receptionists and nurses provided amazing care.
Kind Regards
mydentist Patient Support Team
Negative experience: I made a appointment before Christmas for a check up, for 10.50am on the 5th of January, I was there at 10.30. Waiting talking to a young lady, about what time her appointment was she said 11am, she was called in first, so I am still waiting 11.25 am still no one have called me, so I asked the receptionist what's happening, taken longer, for the young lady, so I had a guts full now, why do bookings if you are not keeping to them
Please accept our apologies for the scheduling confusion and wait time. Please contact us at 01656 668826 to discuss this further.
Negative experience: Dreadful treatment, no attention to their work and no communication or listening skills there at all. (Other than 1 receptionist that tried) Over a year to sort a root canal (appointments had to be rearranged but still took a year). Then got booked in for 2 appointments with another dentist, scan and treatment, they booked it and told me I was in the wrong and how I can fix it...
Hi There. We are very sorry to receive your 1 star review, however, we have been unable to locate you as a patient at this practice with the information provided. If you wish to discuss this further, our mydentist Patient Support Team will be happy to hear from you and can investigate your concerns. They can be contacted via e-mail at [email protected].
Kind Regards,
mydentist Patient Support Team
Positive experience: Quality of treatment is great unfortunately they cancel and change appointments last minute at almost every appointment my family have had. One appointment was cancelled with 10 minutes to the appointment and we were outside.
Hi Linda. Thank you for recognising the quality of treatment provide. We understand your frustration and apologise that you have experienced a number of appointment cancellations and reschedules. Due to a lack of NHS dentists, we have been prioritising appointments for NHS patients who require emergency care. Regrettably, we have had to postpone routine treatments, such as examinations, at this time. Please be assured that our clinicians are working incredibly hard to try and accommodate as many patients as possible.
Kind regards,
mydentist Patient Support Team
Fantastic experience: Hygienist was great this Saturday had a lot of worries and she put me at ease and did amazing job!
Hi Gary. We are pleased to hear our hygienist put you at ease and did an amazing job addressing your worries!
Kind Regards
mydentist Patient Support Team
Fantastic experience: My husband and I just had our teeth cleaned by Katie Jordan at Bridgend My Dentist.Fabulous clean feel lovely. All the staff are so friendly you feel at ease as soon as you step into the establishment.
Hi Kim. We are grateful for your wonderful feedback about your cleaning experience. We are pleased our friendly staff made you feel comfortable.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Had a digital exam, excellent service. Brilliant team
Thank you for your review. We're glad you had an excellent experience with our digital exam and team at mydentist, Nolton Street, Bridgend.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I started the whitening process last month in readiness for a few veneers on my front teeth. Something I have always been aware of was how uneven my teeth were. Bearing in mind I am 66 years old, it was a decision I didn’t take lightly due to the cost. I had my veneers fitted yesterday and was overcome with the results and wish I’d had it done years ago. I now have a smile that I’m not afraid to show now. My dentist Mr Joao Rodrigues and the dental nurse were brilliant through the whole process and kept me very informed at every step. I would recommend this dentist and the treatment to anyone.
Hi Gary. Thank you for taking the time to share your wonderful experience with your whitening and veneers treatment. We are pleased to hear that you're feeling confident with your new smile and that the results exceeded your expectations. It's amazing to know that after 66 years, you now have a smile that you're proud to show. We understand that deciding to proceed with veneers was not a decision you took lightly, and we're so pleased that you feel it was worthwhile and that you wish you had done it years ago. Mr Joao Rodrigues and our dental nurse will be pleased to hear your positive feedback about how they supported you throughout the entire process and kept you well-informed at every step. Your recommendation of both the treatment and our practice means the world to us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Great experience, lovely staff made it a lot easier and very cooperative
Hi Brandon. Thank you for your kind words. We're pleased our staff made your experience easier and comfortable.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I’ve recently completed my Invisalign treatment and can’t recommend Ines and Emma enough. They’re both so friendly and welcoming, and always made me feel at ease. Ines ensured I was happy with my teeth and nothing was too much trouble. Thank you!
Hi Rachel. We are excited to hear about your successful Invisalign treatment! Thank you for recognising our team's dedication to your care. It's wonderful to know that Ines and Emma made you feel welcome and at ease throughout the process. We're glad that Ines ensured your satisfaction with the results and addressed all your concerns. Your positive experience means a lot to us, and we appreciate you taking the time to share your feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I've not been to the dentist for years due to having a nerve hit ( not enough anaesthetic). I was recommended to go and see Nicole and Pearl at my dentist by my wife. I can't praise them highly enough. They put me completely at ease, went through the process with me and got on with the job, I didn't have any pain or discomfort. Thanks you both. Nicole and Pearl
Hi Grant. We are pleased to hear about your positive experience with our team, especially Nicole and Pearl. It's wonderful that they were able to put you at ease and provide a pain-free, comfortable visit, especially given your previous negative experience. Thank you for trusting us with your care and for taking the time to share your feedback. We appreciate your kind words and recommendation.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Nicole and Pearl made me feel so comfortable and I actually enjoyed my trip to the dentist thanks to their sense of humour, they clearly get on very well and it makes things so much easier for the patient! Also, the playlist they had one was very good.
Hi Ben. We are pleased to hear you enjoyed your visit! Our team's positive energy and comfort focus truly makes a difference.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Finally I can smile again thanks to Shilpa who has been amazing sorting my teeth out. Thankyou so much Shilpa you are the best. Would highly recommend, I have had a great experience at this dentist practice and been made to feel at ease. The reception team are very welcoming and only too happy to help you and explain treatment plans.
Hi Melanie. We are pleased to hear that you can smile again! It's wonderful to know that Shilpa has been able to help you with your teeth and that you've had such a positive experience at our practice. We appreciate your kind words about our reception team and their efforts to make you feel welcome and informed about your treatment plans. Thank you for taking the time to share your feedback and for recommending our practice and team. We look forward to continuing to provide you with great dental care in the future.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Always a good experience with Dr Ines Ruco and Nurse Emma. Both very professional and knowledgeable and give a comfortable and friendly service. Highly recommend. Thank you both
Thank you for your feedback and recommendation. We appreciate your kind words about Dr. Ines Ruco and Nurse Emma.
Kind Regards
mydentist Patient Support Team
Fantastic experience: A massive thanks to Nicole my (dentist) and Pearl my (nurse) and im unsure of her name but she was also one of the other nurses from my 1st visit a few days ago, and all the staff working on the reception. How amazing you all are, and from someone who's so nervous you really made me feel very at ease. I really can't thank you enough for all of your professionalism , patience and friendliness. For you all to wish me a happy birthday on the day of my 2nd treatment it really made the difference. You really have boosted my confidence and made a real difference.. much appreciated. Matt Randall
Hi Matt. Thank you for taking the time to share your experience. We're pleased that our team, including Nicole, Pearl, and the other nurse from your first visit, helped boost your confidence and made you feel at ease during your appointments. We're glad our staff's professionalism, patience, and friendliness made such a positive difference for you. It's wonderful to hear that wishing you a happy birthday on your second treatment day added to your positive experience. We appreciate your kind words and are delighted that we could contribute to improving your confidence.
Kind Regards
mydentist Patient Support Team
Negative experience: Awful practice, try charging you more for a treatment you didn't agree too
Your feedback is important to us. We sincerely apologize for the billing confusion and miscommunication about treatment costs. Please contact us at 01656 668826.
Fantastic experience: Nicole was amazing. Had to have a filling and best experience with a dentist I've ever had. Done in 15 mins with absolutely no pain.
Hi Tom. We are grateful for your feedback and we are pleased you had such a positive filling experience with no pain.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Excellent service, was booked in the next day with Dr Shilpa who was excellent. The poor girl on the desk was on her own to answer phones and also deal with customers in the practice but she was lovely and didn’t let the stress get to her. Dr Shilpa and her dental nurse were lovely and very thorough, she took a thorough history and gave me a thorough examination and X-ray. She spoke me through the X-ray and provided a potential cause for my pain and thorough plan moving forward. Really efficient and excellent practice, I will 100% be back to see Dr Shilpa and her nurse if I need further assessment or work.
Hi Sian. We are pleased to hear about your excellent experience with our thorough service and dedicated team. We appreciate your kind words about Dr. Shilpa and her dental nurse, as well as the receptionist who managed to provide great service despite being busy. It's wonderful to know that you found Dr. Shilpa's examination and explanation of your X-ray to be comprehensive and helpful. We're pleased that you plan to return to our practice for any future dental needs, and we look forward to continuing to provide you with high-quality care.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Best dentist I’ve ever been to, very thorough excellent patient care
Thank you for your kind words about our thorough care and service. Its amazing to hear this feedback. We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I have only had the greatest experience with Ines Rico (Dentist) and Emma (Dental Nurse). Whilst I have always struggled with anxiety and can find my annual visit to the dentist a challenge, Ines always does her best to accommodate me and make the experience as positive as possible. Ines is quick and efficient and always has a smile and kind word. I cannot recommend enough!
Thank you for your kind words about Ines and Emma. We're thrilled to hear they made your visit comfortable and addressed your anxiety. We appreciate your recommendation and look forward to providing you with excellent dental care in the future.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Been dentist appointment with Dr Ines Ruco and Emma and they were both brilliant with me! I have a fear of dentist and they made sure I was okay and comfortable. Definitely recommend seeing them!
Hi Katie. We are pleased to hear about your positive experience! Thank you for recommending our team and sharing your feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: i was petrified going to the dentist and embarrassed, however nicole and her team made me feel so safe thank you so much all
Hi Cheree. We are pleased to hear the team made you feel safe and comfortable during your visit. Thank you for sharing your experience.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Just returned from an appointment with dentist Nicole and her assistant Pearl, for my son. He had to have 2 teeth extracted, in preparation for his braces. Nicole and pearl made luke feel very relaxed, explained every step of the procedure to him, and myself, to reassure us both. The extraction went very well, and with minimal pain. Pearl was calm and professional to Luke and he said she was friendly and kind. He's back again next week and has no worries about the treatment he will have with this team. Brilliant duo, thanks both.
Hi Eleanor. We are pleased to hear about your positive experience with our team. Thank you for recognising their professional knowledge and patient care. We appreciate your 5 star review.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Invisalign Treatment - We cannot speak highly enough of this Team. Ines Ruco and Emma were amazing. My daughter was understandably apprehensive and this was immediately obvious, however their team dynamic put her at ease pretty quickly. They explained the whole process and did an amazing job. Taylor was our initial point of contact and she answered any questions quickly, professionally and is a real asset. My daughter is smiling far more than she has for a while and it’s all down to this team. Thank you. Tony
Hi. We are pleased to hear about your daughter's positive experience with our Invisalign treatment and team's care. It's wonderful to know that Ines Ruco and Emma were able to put your daughter at ease and explain the process thoroughly. We're also pleased that Taylor was helpful in answering your questions promptly and professionally. Our goal is to ensure every patient feels comfortable and informed throughout their treatment. It's rewarding to hear that your daughter is smiling more as a result of her treatment with us. Thank you for taking the time to share your feedback, Tony. We appreciate your trust in our team.
Kind Regards
mydentist Patient Support Team
Fantastic experience: First class service by all concerned. Pleasant and professional staff
Fantastic experience: I’ve just finished my Invisalign treatment with Dr Ines Ruco at my dentist Bridgend & I am so pleased with my results, my treatment from start to finish has been great, Ines was always easy to get hold of with any questions I had & helpful with any concerns. I would definitely recommend Ines & my dentist to anyone looking to start their Invisalign journey, it’s the best thing I’ve done I am in love with my new smile!
Hi Mollie. We are pleased to hear about your wonderful Invisalign experience with Dr. Ines Ruco! It's fantastic to know that your treatment from start to finish has been great, and that Dr. Ruco was always accessible and helpful with any questions or concerns you had. We're happy that you're in love with your new smile and consider it the best thing you've done. Thank you for recommending our practice and Dr. Ruco to others looking to start their Invisalign journey. We appreciate your kind words and are so glad we could be part of your smile transformation!
Kind Regards
mydentist Patient Support Team
Fantastic experience: Great service , friendly and informative staff. They have done exactly what I needed and have done a great job
Hi Tom. We are pleased to hear about your positive experience with our friendly and informative staff. Thank you for your kind words.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I honestly don't know where to begin to express my gratitude for this dental practice. My journey with mental health had a severe impact on my oral hygiene, and I developed significant anxieties about dental treatment. Thanks to this practice, I've managed to overcome those fears, and I can confidently say this is the best dentist in Bridgend. They have truly changed my life. The welcome you receive is exceptional; the reception staff are outstanding – so friendly and helpful, I'd give them a perfect 10/10 without hesitation. But the real stars are my dentist, Nicola Kar-Yan Ang, and her brilliant assistant, Emma. Their patience, skill, and understanding in dealing with my teeth were nothing short of remarkable. They are both invaluable assets to the dental profession and deserve immense recognition, perhaps even a gold medal! If you're reading this, please know that every word I've written is from the heart. Thank you, everyone, for your hard work, for making me feel so comfortable and not nervous, for restoring my confidence, and for giving me the biggest, most genuine smile I've had in years! Huge thanks, Dean Simons
We are delighted to receive such heartfelt feedback about our team's care and support, Dean. Your journey to restored confidence and a genuine smile exemplifies our commitment to compassionate dental care. We're especially pleased that Nicola, Emma, and our reception staff have made such a positive impact on your experience. Overcoming dental anxieties can be challenging, and we're proud to have played a part in helping you achieve this. Your kind words about our practice being the best in Bridgend mean a great deal to us. Thank you for taking the time to share your experience, and we look forward to continuing to provide you with exceptional dental care.
Kind Regards
mydentist Patient Support Team
Fantastic experience: My first visit today and I can't fault them. Very nice receptionists and a really good dentist. I'm so glad I ignored the bad reviews.
Hi Brigitte. Thank you for sharing your positive experience with mydentist. We greatly appreciate your feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I wanted to enhance my smile without having to go through Invisalign or braces. From my first consultation dr Rodrigues was fantastic and went through various options to get what I wanted. I went through a 4 week teeth whitening which made a huge difference in its self and then agreed to have 4 composite veneers on my 4 top front teeth. I had the two front teeth done yesterday and I cannot believe the difference it has made already. I’m so excited to get the others complete at the end of the month. Taylor, the TCO has also been amazing, checking in on my progress and arranging my appointments. The process as a whole has been seamless, the staff are efficient and I’ve had a really positive experience. I wouldn’t go anywhere else now, even for a check up! Thanks team!
Hi Jemma. Thank you for sharing your positive experience with us! We're pleased to hear that you are happy with your teeth whitening and veneers. Dr. Rodrigues and our team are dedicated to providing the best possible care and results for our patients. It's wonderful to know that the process has been seamless for you and that you've had such a positive experience with our staff, including Taylor. We appreciate your kind words about our efficiency and service. We look forward to seeing you again soon to complete your remaining veneers and for any future dental needs you may have.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Easy to register for NHS as they were taking on at the time. Great service and very honest about my teeth. Really friendly staff and great with my son too.
Hi Carys. Thank you for sharing your experience at mydentist, Nolton Street, Bridgend. We are pleased to hear about your positive experience and appreciate your kind words about our service and staff.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Excellent from the receptionist to my dentist Shilpa thank you you have given me my smile back
Hi Claire. We appreciate your kind words and are pleased to hear that we could give you back your smile. Thank you for choosing mydentist, Nolton Street, Bridgend.
Kind Regards
mydentist Patient Support Team
Fantastic experience: It has got to be said that the Dr Ruco and Nurse Emma that I had today for my tooth extraction and filling were extremely caring and made sure I was doing ok through the whole procedure they really do have a great bedside manner that is missing in alot of industrys these days . Thank you very much both
We're grateful for your kind words about Dr. Ruco and Nurse Emma. Thank you for sharing your positive experience with us.
Kind regards,
Julie - mydentist Patient Services Team Leader
Negative experience: Absolutely disgusting treatment. Waited 3 weeks for an "Emergency" appointment only to be told that I can't be seen as they've had new chairs with a weight limit of 20 stone. Worse than useless Avoid MyDentist like the plague
We are very sorry to receive your 1-star review and would very much appreciate your further feedback. If you have not already done so I would encourage you to contact the practice and ask to speak with the Practice Manager. They will be happy to discuss your concerns with you.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Highly recommend, the dentist I seen was amazing.
Thank you for taking the time to leave the practice a 5 star review and recommendation. We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Took my daughter there today and she seen dr Ruco she was lovely and explained everything thoroughly the whole staff are very friendly and helpful and it's clean and hygienic, lovely dentist
Your feedback is appreciated. We're happy to hear about your positive experience with Dr. Ruco and the rest of our staff at mydentist in Bridgend. Thank you for sharing your experience with us!
Kind Regards
mydentist Patient Support Team
Fantastic experience: Cannot fault my work done by Dr Asseel. She knew exactly what I wanted and directed me through the process very carefully. I had been debating on getting composite bonding, yet her guidance made it easy! Super pleased with the end results, couldn’t be happier nor recommend her more! Thank you!!!
Your positive experience with Dr. Asseel is greatly appreciated. Thank you for sharing your feedback!
Kind Regards
mydentist Patient Support Team
Fantastic experience: My wife was very impressed by the professional expertise of the dentist that she had a consultation with this afternoon dentist's name was Asseel Al Najjin
We greatly appreciate your positive feedback on the professional expertise of Dr. Asseel Al Najjin. Thank you for sharing your experience with us.
Kind Regards
mydentist Patient Support Team
Positive experience: It's ok if you can get an appointment which doesn't keep getting postponed. Not all dentists are very good though, some are really nice and one of two are lousy. It's a bit of a lucky dip here. Getting an appointment is very, very difficult but not impossible
We appreciate your feedback regarding the difficulty in scheduling appointments and the varying quality of our dentists. We strive to provide consistent, high-quality care to all our patients, and we're sorry to hear that this hasn't been your experience. We would like to address your concerns and improve our services. Please feel free to contact us at 01656 668826 to discuss your concerns further. We value your input and hope to have the opportunity to address these issues directly.
Kind regards,
Julie - mydentist Patient Services Team Leader
Fantastic experience: Just want to say a massive thank you to my dentist Asseel Al-Najjim . She has really been so supportive and patient with me as when I first started coming to her I had a huge fear of the dentist and quite a few issues and she has put me at ease each time and treated me exceptionally and has really helped ease my fear of the dentist a big thank you for everything and the work you’ve done has been brilliant . X
Your positive feedback is greatly appreciated. Thank you for sharing your experience with us. We're delighted to hear that Dr. Asseel Al-Najjim has been so supportive and patient in helping you overcome your fear of the dentist. It's wonderful to know that her exceptional care has made such a difference for you. We're glad that the work done has been brilliant and that you're pleased with the results. Your trust in our team means a lot to us, and we look forward to continuing to provide you with the best dental care possible.
Kind Regards
mydentist Patient Support Team
Fantastic experience: My name is Jody kirtley and I cannot speak highly enough of my new dentist Asseel Al-Najjim she has made my anxiety about the dentist much better and her care was superb. Thankyou
We're elated to hear about your positive experience with Dr. Asseel Al-Najjim, Jody. It's wonderful to know that she has helped alleviate your anxiety about dental visits and provided superb care. We understand that dental anxiety can be challenging, and we're thrilled that Dr. Al-Najjim has made such a positive impact. Thank you for sharing your feedback! We truly appreciate your kind words and are glad to have you as our patient.
Kind Regards
mydentist Patient Support Team
Negative experience: i was private with these since a child and the last 3years on nhs trying get a appointment is terrible and then the waiting times over a hr each time in the waiting room. they over booked my appointment 4times in a row SICK people dont waste your money pay good people.
We are very sorry to receive your 1 star review, I can see from our records that you have contacted the practice about this matter and therefore we will pass on your comments.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Come in and had aligners all the staff were amazing and professional at all times. My teeth were awful and now I have perfectly straight teeth from Amy the receptionist to Abby to the guys who always dealt with me and always made sure I was okay as I was petrified of the dentist. Ines Ruco and Emma were amazing with me and couldn’t ask for better people thank you all for everything you’ve done. Don’t ever move Ines or I’m coming to Portugal
Hi Ross
Thank you for your wonderful five star review for the mydentist, Nolton Street, Bridgend practice team. They are a wonderful team who I know work hard to offer exceptional care for their patients.
We look forward to welcoming you and your perfectly straight teeth back at your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Had misfortune of loosing front tooth after biting into a plum.Went to see my dentist Dr Joao Rodrigues and Nurse Jola.Was advised that I needed an implant so we went ahead with that. The whole treatment was approximately a year long but that how long it takes.I felt from beginning to the end that I was in good capable hands and I definitely was.I hate going to the dentist ast the best of times but my mind was put at ease by these lovely professionals. Finished treatment this morning and I am very happy with the outcome.Thank you Dr Joao and Nurse Jola,you are a credit to my dentist. Highly recommended,John.
Hi John, I'm happy to hear your treatment went well. Thank you for such a wonderful review and recommendation. It is very much appreciated. I am so very pleased to read your positive comments for Dr Joao Rodrigues and Nurse Jola.
We look forward to welcoming you back to the practice for your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Had a scan on Friday with Emma, what a lovely, friendly nurse!
Thank you for taking the time to leave us a 5-star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
Negative experience: Went for a straight forward descale and I honestly feel the woman rushed the work she was meant to do ,as I was left in pain for over 3 weeks from the work she had done also rang up over the weekend for am emergency appointment to only be stuck on hold for on hour and then the call say there closed and to ring the NHS number ,this is terrible service for the private side of things and if I could request a refund I'd do it straight away ,I'm now scared to go to another appointment and now in a worse situation from their work I will not be coming back even if I'm forced to by the NHS system I'll request another dentist
We are very sorry to receive your 1 star review, however, we have been unable to locate you as a patient at this practice. If you wish to discuss this further, please contact the practice and ask to speak to the Practice Manager. If you have mistakenly added the review to the wrong practice, please could we ask that you remove it and re-direct to the correct practice.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Lovely service and felt like I'd been going forever even after my first visit. Staff were friendly and welcoming, service was quick and pleasant as well. Looking forward to my next visit :)
Thank you for taking the time to leave the practice a 5 star review. We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Had an appointment yesterday with ines she was kind gentle and reassuring would highly recommended also emma the dental nurse was really good at putting me at ease really lovely ladies who went above and beyond
Hi Andrea, Thank you for such a wonderful review and recommendation. It is very much appreciated. I am so very pleased to read your positive comments for Ines and Emma.
We look forward to welcoming you back to the practice for your next appointment.
Kind Regards
mydentist Patient Support Team
Negative experience: Dentists are good, although they always seem to be in a rush. Reception staff could not care less and are often more interested it seems in gossiping about other patients or scrolling instagram. Highly professional…
We are very sorry to receive your 2-star review and would very much appreciate the opportunity to investigate this further for you. Please email [email protected] with further details and we will investigate your concerns and provide you with a response.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Bridgend practice has been my favourite Dentist visit to date. I found out about the practice via their social media presence on Instagram. After reaching out regarding a problem I was experiencing, I was quickly responded to by Abbi, who was very informative and booked me in very quickly to see a Dentist by the name of Ines. Upon the day of my visit, a filling was required, Ines and Nurse, Emma at the practice were incredibly professional, and made the entire process pain free, comforting and informative. From this experience, I wouldn't go anywhere else for any future requirements. Strongly recommend this Practice.
Hi, It’s great to hear that we could see you so quickly and that your dental issue was resolved, Thank you for such wonderful feedback for our practice. They will be thrilled to see your review and recommendation.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Very professional and friendly team. Highly recommend Will definitely return. Thank you for all your help and support. Abbi your the best.⭐️
Hi Emma, Its lovely to hear that you trust the practice with your dental care. Thank you so much for your review and recommendation.
Kind Regards
mydentist Patient Support Team
Negative experience: Lied to me on the phone told me no NHS. Slots today as only had one NHS dentist then when my partner rang told her that it's no longer an NHS dentist as all the NHS dentists have gone private.
We are very sorry to receive your 1-star review and would very much appreciate the opportunity to investigate this further for you. Please email [email protected] with further details and we will investigate your concerns and provide you with a response.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Currently having Invisalign with Ines & her nurse Emma! Absolutely amazing they’ve been nothing but supportive and helpful all the way through, also the practices TCO Abbie is amazing always to hand to answer my questions such a amazing practice:) thank you all xx
Thank you for your 5-star review. I have forwarded your feedback to the practice team who will very much appreciate your comments.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Amazing team, TCO Abi was so helpful and very polite when I called to book an appointment. Great work guys!
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback. We look forward to welcoming you back to mydentist for your next appointment.
Kind Regards
mydentist Patient Support Team
Negative experience: Absolutely shocking. Been with them for years myself, luckily for me i didnt need anything done except check-ups. They were extracting my husbands tooth there and the dentist who did it broke it and then said she cant remove the rest cause they havent got surgeon dentist available and send him back home with pain - shocking. Last straw was when dentist left my 7 year old son half way of his appointment cause his other patient turned up ehich i dont think he was expecting? It left my son distressed and he had audacity to get annoyed about my son getting nervous. Also they are veeeery overpriced. I have been qouted about 500£ to get my sons teeth sorted, went elsewhere and been quoted 140£!! and his new dentist is amazing. Never coming back here
We are very sorry to receive your 1-star review and would very much appreciate the opportunity to investigate this further for you. Please email [email protected] with further details and we will investigate your concerns and provide you with a response.
Kind Regards
mydentist Patient Support Team
Negative experience: They cancelled appointment after appointment for myself, my wife and my 2 children. Apparently the dentist left so they don't have a dentist. Now we have all been taken off the books.. but oh wait... We can all pay £50 each to see a private dentist. Shambles of a practice that are trying to extort money out of people.
Dear patient,
As you may be aware, we do have several dentist vacancies at your practice and are actively trying to recruit. Unfortunately, recruitment of dentist’s post pandemic is proving extremely difficult. There is a shortage of dentists in the UK which is making attracting dentists to certain areas of the country more difficult, and we are experiencing challenges in recruiting to the area.
I understand that this news will be disappointing.
Kind regards
Julie Wood – {my}dentist patient services Team Leader
Fantastic experience: After years of not smiling and being petrified of sitting in a dentist’s chair, I walked through the door and from reception to waiting room to dentist chair I was encouraged, explained to in detail about every stage and extra care and concern was given because of my reluctance to go through with each stage of work on my teeth. I had agonising pain which affected my whole face and I had a front gap then a full tooth loss, so being a recluse was not on my agenda, thanks to every member of staff that gave me my life back I say Thankyou from myself and my family for being so warm, welcoming and efficient in all the work you do for people like me. The prosthetics are fabulous and tailored to your mouth specifically & the time and care taken over each detail of my fitting was so fine in detail I was shocked at the level of care and skill involved in this procedure as I’ve never gone through it before. Nhs I am proud of. My Dentist Bridgenc
Hi, as a company we understand how people can be frightened of the dentist, it’s really important to us that our patients feel comfortable and reassured in our care. It’s great to hear that your dentist communicated your treatment with you so well and that you would recommend us.
Kind Regards
{my}dentist Patient Support Team
Negative experience: AVOID Really poor service... had a filling done by an new dentist (they change the dentist every month) after had a really bad infection and they won't offer an emergency appointment call 4 times and never had any space. Really bad service.
We are sorry to receive your 1* review, due to the details left on the response we are unable to find the details for the patient you are referring to and will therefore be unable to respond accordingly. If you could please contact the practice and speak with the Practice Manager, they will be able to discuss your concerns and any subsequent feedback that the clinician in the instance may have.
Alternatively, if you incorrectly added the review to the wrong practice could I please ask that you remove it and add to the correct practice for a response.
Kind Regards,
mydentist Patient Support Team.
Negative experience: Very poor customer/ patient care. I have had 3 appointments for treatment canceled at the last minute due to " reasons beyond out control." Over the last 18 months. When I have emailed to complain I was told that the NHS say that they can do this. Although the individual did reply to say that they would rearrage a new appointment this has not happened. I am now fed up of waiting (3 week's) and will therefore now be seeking another practice that has a bit more empathy to its patients.
We are very sorry to receive your 1-star review and would very much appreciate your further feedback. If you could please call the practice and ask to speak with the Practice Manager to discuss these concerns as we are unable to access your records with the information provided in the review.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Very good experience today with my dentist bridgend. I was booked in for root canal treatment and felt very anxious going in. Dr Ines ruco and nurse Emma Colman soon put me straight to ease. It was a painless treatment. Both practitioners were profession and very friendly throughout. They even went out their way to clean my retainer tor me. Couldn’t recommend them enough! Thank you both x
Hi, as a company we understand how people can be frightened of the dentist, it’s really important to us that our patients feel comfortable and reassured in our care. It’s great to hear that your dentist communicated your treatment with you so well and that you would recommend us.
Kind Regards
{my}dentist Patient Support Team
Negative experience: I'd been with this dentist for a number of years but apparently there are no longer nhs dentists working here so I've lost my place. Strange thing is my wife also gos to this dentist and she has a nhs dentist here. Think someone is telling lies.
We are very sorry to receive your 1-star review and would very much appreciate your further feedback. If you could please call the practice and ask to speak with the Practice Manager to discuss these concerns.
Kind Regards
{my}dentist Patient Support Team
Negative experience: My mum went here before, paid £45 to get her teeth cleaned however no cleaning was done or was minimal clean. I needed an emergency appointment but was told i would have to pay £80 for an appointment even though im on the NHS. I then had to call everyday for weeks to try and get fitted into a cancellation for a filling. When i booked this appointment it was booked for a filling however, no filling was done, was told i had to book in another time as i wasnt booked in for a filling as i was told by the receptionist. Also recommended me to go private for a service he provides! No appointments until december to get my fillings which will cause great pain by that time! Ridiculous. Been coming to this dentist for 10 years and never had a problem but their service has been terrible over the last two years.
We are sorry to receive your 1* review, due to the details left on the response we are unable to find the details for the patient you are referring to and will therefore be unable to respond accordingly. If you could please contact the practice and speak with the Practice Manager, they will be able to discuss your concerns and any subsequent feedback that the clinician in the instance may have.
Alternatively, if you incorrectly added the review to the wrong practice could I please ask that you remove it and add to the correct practice for a response.
Kind Regards,
{my}dentist Patient Support Team.
Negative experience: Been with my dentist for years in nolton street never had any problems until the last year and a half . Taken me this long to see somebody after constant cancelling of appointments with no reason at all! Tried to call a number of times to book my daughter in for a check up and no one is answering the phone I popped in the dentist today I asked to make an appointment for my daughter and was told to take a seat because she was on the phone 15 mins passed so I walked out. Rediculous customer service . I will probably be thrown off the list for this review but I couldn’t care less.
We understand people’s frustrations who want routine NHS check-ups however we have limited availability due to NHS dentist vacancies. We have been working closely with the dentists at our practice and have been prioritising NHS patients who are in pain and in need of urgent treatment. Due to this our diaries are fully booked during our NHS hours, so we are unable to offer routine treatments such as examinations at this time.
We are hoping this may change but until we work through the back log, we cannot confirm a time frame. Please be assured that our clinicians are working incredibly hard to try and accommodate as many patients as possible.
Kind regards,
{my}dentist Patient Support Team
Fantastic experience: Excellent service from receptionist who called me in on an emergency to Sarah who kindly fixed my problem’s
It’s great to hear that we could see you so quickly and that your dental issue was resolved. Thank you for your 5* review and recommendation.
Kind Regards
{my}dentist Patient Support Team
Negative experience: Absolutely awful place!! After getting 4 appointments since March and all of them being cancelled. To ring today to try and get another appointment to be told I’m no longer a patient and haven’t been since March and to ring the emergency dental line. If I could give 0 stars I would!
When NHS dentistry contracts changed in England in 2006, any patient ‘registration’ to a specific dental practice was removed. Dentistry now works differently to General Practice, where patients are registered to a specific GP surgery, in dentistry patients are free to move between dental practices to obtain treatment, so long as the practice they wish to attend has NHS capacity. As a dental practice our NHS contractual obligation is only therefore to a patient during an open course of treatment. When a patient has treatment such as Crowns and Bridges the treatment is covered under guarantee for a period of 1 year. Outside of these a dental practice does not have any obligation to continue to offer NHS care to a person.
We have always tried to offer continuity of care, and therefore decided to create an ‘active list’, on which we keep patients for a 2-year period after their last attendance for a check-up or treatment (this does not include emergency only appointments). At your last check-up, the dentist will have advised when you should next attend, this is usually either 6 or 12 months, it is then the responsibility of the patient to make sure they book this next check-up. Failure to do so, will result in removal from the practice books, to create space for the growing waiting list of patients trying to access NHS dentistry, although some {my}dentist practices do offer this recall service as a courtesy service.
Pre pandemic most dental practices were able to operate on the basis that so long as a patient attended appointments regularly and the NHS contract capacity allowed for it, they would continue to see that patient and offer NHS care. However, as demand for NHS places is now so high in many areas across the UK, many dental practices are no longer able to offer appointments to every previous patient that requests one. Under NHS dentistry, there is no guaranteed access to dental appointments.
Fantastic experience: Radu is an excellent dentist . Very professional and all the staff are very helpful . One of the better dentists about in my opinion
Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your positive comments for Radu and the practice team.
We look forward to welcoming you back to the practice for your next appointment
Kind Regards
{my}dentist Patient Support Team
Negative experience: Very disappointing service. Registered with Bridgend Mydentist following excellent service and treatment for years from Mydentist in Farnborough, Hants. I registered initially approx 2 yrs ago - only tobe informed my notes from Farnborough hadn’t been transferred. A few months later, I re-registered - tried to make appointment for check up to be told system changed due to Covid - would get appointment in a few months (that was latter part of last year). Unfortunately (for me) at this time I was diagnosed with cancer, so dental appointments not prime concern and was not having any dental problems. Have phoned today to try and eventually see a dentist for a check up and a hygienist appointment tobe politely informed I am no longer on their books as I haven’t been seen since registering as an NHS patient- but I could be seen privately. If I can only be seen by going privately, I will do so but not at this practice. So disappointed after such great treatment at an English branch.
As you may be aware, we do have several dentist vacancies at your practice and are actively trying to recruit. Unfortunately, recruitment of dentist’s post pandemic is proving extremely difficult. There is a shortage of dentists in the UK which is making attracting dentists to certain areas of the country more difficult and we are experiencing challenges in recruiting to the area. However, we are looking at all options to attract and re-locate dentists to your practice. Please be assured that the vacancies are not through any lack of trying or apathy on our part, purely that recruiting dentists, is proving difficult.
However, whilst we are recruiting, if you experience a dental emergency, e.g. pain, swelling or bleeding then you can still contact the practice and they will triage your symptoms and advise you how obtain emergency assistance until the practice is fully staffed.
Kind Regards
{my}dentist Patient Support Team
Negative experience: Been ringing since 2pm constantly and same message saying closed for dinner between 1 and 2pm but even at nearly twenty past two the same recorded message plays saying closed for dinner now it's 25 past two and still closed for dinner
Thank you for your feedback We are sorry to hear that you have experienced problems contacting your practice. Unfortunately, our practices are facing un-precedented patient demand at the moment, however this is not the service that we wish to provide to our patients. Please be assured that we will be discussing this with the Practice Manager to look at ways to improve our patients telephone access to the reception desk and reduce queue times.
Kind Regards
{my}dentist Patient Support Team
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