Abbey End Dental Practice

Fantastic experience: Outstanding dental facility in these troubled times of actually finding one. Julian Chan professionalism & care personified.

Fantastic experience: Made aways welcome. Very friendly I would recommend them to anyone

Fantastic experience: New dentist, David was very good, after 40 years with the same dentist, was abit concerned, but I didn’t have to be. Same quality of customer care. Thank you.

Fantastic experience: A caring, well organised and friendly practice. Our dentist is excellent too!

Fantastic experience: Great dentist in Elizabeth Sear ,practise excellent superb quality of service

Negative experience: Extremely disappointed with this practice, particularly as we have been patients for over 30 years. My wife lost a large filling and rang to ask if she could bring her check up appointment forward (by two weeks) so that it could be dealt with. She was advised this was not possible, so she endured the discomfort, only for the surgery to text on the morning of the appointment cancelling! No explanation, no apology and, as other reviewers have reported, impossible to contact the practice by phone . With Julian retiring, the practice has really declined in their customer service and treatment and treat NHS patients with disdain. Unacceptable service and total lack of integrity towards patients. Fortunately we have registered with another dental practice and can no longer recommend you to others.

Fantastic experience: I visited a newly appointed NHS dentist at this practice today having been left in limbo since the retirement of Julian Allen As I understand it it has a nightmare trying to replace not one but 2 ( might even be 3 ) NHS dentists who left the practice at about the same time. My treatment today was first class ( David Law ) and throughout this very difficult period of time for the practice I and my husband have been treated with courtesy and understanding by all staff including reception and locum dentists who have been able to accommodate us for the odd dental problem. Check ups weren’t possible which I accepted and completely understood the reasons for this situation I was told that during this difficult period reception staff came under considerable pressure and verbal abuse from disappointed and disgruntled patients which I find appalling ( it’s not their fault NHS dentistry is in crisis and has been for years !! ) And even today one guy was forcibly complaining that his daughter had not been contacted to say she could now make an appointment and didn’t seem to understand when it was explained to him that there were loads and loads of patients who needed to be contacted and this would take time but that she was able from now on to make contact and get an appointment. I just wish people would be more understanding kind and considerate with front line staff who by and large are doing their best and sometimes in very difficult circumstances

Fantastic experience: Julian was great and put me at ease throughout the whole sppointment

Fantastic experience: The most polite and caring dental practice I have ever encountered.

Negative experience: I have been going to this dentist for many years now. I get a text to say my appointment has been cancelled and to call to re-arrange. I waited 20 minutes for my call to be answered by an abrupt receptionist giving me May as my New appointment so only got to wait 6 months. I mentioned I'm private patient and then given a New Decembet date, it was that or wait another 2 months for a date of choice. Think it's time to look for another Dentist, another place that seems to have no worry about emoloying abrupt staff for their receptionists to get rid of patients.

Fantastic experience: Been registered here ever since I've had teeth! Always been well looked after

Fantastic experience: Elizabeth and her team are amazing, very caring and empathetic

Negative experience: ​I am writing to express my extreme frustration following a recent family appointment at this practice. ​Approximately six months ago, my husband visited the practice intending to register himself, me, and our two children. He was initially told they were full. However, the receptionist kindly spoke with the dentist, and we were subsequently told they could accommodate the entire family. My husband completed the necessary enrollment paperwork on the spot, believing we were all successfully registered for future appointments. ​We arrived for our family appointment only to be told that the practice had no record of my husband’s enrollment, and they refused to see him. ​While my children and I were seen, the most frustrating part of this ordeal was the complete lack of customer service regarding this significant administrative error. There was no apology offered for the broken promise, and no alternative solution or rebooking was offered for my husband. To turn a fully enrolled family member away on arrival, having previously confirmed his enrollment and completed paperwork, is completely unacceptable. This situation wasted his time and reflects a serious issue with your client management and communication systems.

Fantastic experience: Always 1st class treatment & care ‘ many thanks

Fantastic experience: I’ve been with this practice for decades and, as someone who dreads dental appointments, I can honestly say that the service proved is exceptional

Fantastic experience: I have been a patient for many years. The dentists and staff are always professional and friendly.

Negative experience: Joined the practice as a patient in 1981 and had excellent service until 12mths ago. My regular check up appointment was cancelled and despite calling in to attempt being given one I've just been fobbed off. Promises of new dentists coming in September, then interviews in October, now not taking anyone on. Not even those previously registered. Obviously going private only since being taken over. Very disappointed and now having to find a other dentist.

Fantastic experience: Professional staff and treatment explained at each stage. Thoroughly recommend Abbey End.

Fantastic experience: Efficient & polite - very professional again!!

Fantastic experience: Excellent professional service. Very friendly staff. Thank you

Fantastic experience: My appointment was on time and Julian is thorough and knowledgeable

Negative experience: The dentists and hygienists are excellent, but they have the worst phone/receptionist!!! I challenge the owner to get through without being on hold for twenty minutes. Last time I got that fed up I hung up and drove to the premises went in and spoke to them in person, it’s that bad!!!

Fantastic experience: Great dental practice. Have used for years. Would recommend

Positive experience: I Have been at this practice for over 30 years and never had an issue. Once Julien Allen retired we have seen Mr Chan, on my first check up he noticed an abcess and recommended a route canal or live with the issue, I decided to wait and see how it went. In June this year For a check up he mentioned that we will have to carry out a route canal very soon on that tooth. I called today to book for the route canal and after 21minutes waiting with monotonous music, I was told by the lady who answered that she could not just book me in for the route canal, I would have to see Mr Chan first then have another appointment for the procedure. I questioned this as it was a waste of his time when he had already suggested this twice, her response was well I cannot just book this I will get told off. I will book you an appointment and if he can do it on that appointment he will but no guarantees. Now in this busy practice surely it's better to book one appointment instead of taking two when other patients are waiting to get an appointment, especially when the treatment has already been recommended twice before?

Fantastic experience: Fantastic place very friendly made you feel welcome yes major feel welcome for a Dentist great experience. We give you a great smile

Positive experience: Let down by this practice as an NHS patient, although private treatment from Elizabeth Sear was excellent.

Fantastic experience: I needed an urgent appointment and managed to secure one within 48 hours. Excellent, professional treatment. Friendly staff, pleasant surroundings. Recommend.

Fantastic experience: Excellent service

Fantastic experience: Friendly staff, relaxed informal atmosphere. Staff always willing to help where they can.

Fantastic experience: Superb, friendly, professional, efficient and highly recommended dental practice

Fantastic experience: My personal experience has been fantastic at Abby End dental practice.I followed Mr Green when he moved here many years ago .I would not go anywhere else .

Fantastic experience: Always on time and friendly staff.

Fantastic experience: Very friendly and caring practice

Fantastic experience: The practice is very professional and yet very welcoming,

Fantastic experience: Reassuring dentist, felt safe and looked after by her. Having dentist phobia, this was really helpful. Good customer service. Highly recommend this dentist,

Fantastic experience: Friendly staff, seen on time, easy to get an appointment, keeps my teeth healthy

Fantastic experience: Excellent dental care at Abbey End dental Practice.

Negative experience: Customer service has worsened over the last year, had appointments cancelled on the day (by text) and they advise you to call to re-book the appointment but the phones are never answered and if you fill out the form online to request a call back, they won’t follow up.

Negative experience: Really struggling to get hold of practice - no way of leaving message for call back mal functioning system - no e- mail - have been on hold for over an hour

Fantastic experience: Have enjoyed first class service at this clinic for around 20 years. Never had cause to complain once.

Negative experience: Great dentist but since they’ve sold and become more of a private practice it is impossible to get through on the phone to them. They keep you on hold for 20 minutes then cut you off

Negative experience: Please can someone answer the telephone or reply to messages left. So difficult to now try and make an appointment!

Fantastic experience: I'm a nervous nelly at the dentist, Elizabeth was nothing short of amazing, she took her time explained everything and for the first time ever injections were painless. The staff on the desk are also lovely checked on me while I was waiting. I highly recommend this dental practice

Fantastic experience: Great practice

Fantastic experience: Excellent dental practice particularly in an emergency.

Fantastic experience: Abbey End is a very good dental practice that I have been attending for many years. The service received from all staff is always good - reception staff are friendly and helpful and my dentist and hygienist are always friendly and provide great care/treatment.

Fantastic experience: Elizabeth Sear is a wonderful dentist, the only dentist I have ever kept coming back to, and for years now. I would highly recommend this dentist practice especially for Elizabeth!

Negative experience: Why is it you wait on the phone for over 10 mins for someone to just put it down?

Negative experience: No one answers the phone have been called for 3 days now and no one every picks up.

Fantastic experience: Excellent NHS service

Fantastic experience: Excellent service, friendly staff and very professional care.

Fantastic experience: A professional practice with caring and pleasant staff.

Negative experience: This place has gone downhill very fast, I know they are missing a few dentists but the reception staff have to improve their communication skills. You ring up concerned to book an appointment and they have no empathy, I understand it might be a while until I am seen but can you just be kind please.

Fantastic experience: Excellent service

Fantastic experience: Great experience

Fantastic experience: My appointment was ontime and I was dealt with in a Professional and personal manner.

Fantastic experience: Been coming here for years and have found the dental practice to be always friendly and professional.

Fantastic experience: Friendly and welcoming. The whole team are brilliant.

Negative experience: It would appear that there are many changes at Abbey End Dental practice Retention and recruitment of staff seems a major issue I am informed the practice is 3 dentists down and now a 4th with a retirement Not good It takes ages to speak on the phone waits in excess of 10 minutes Appointments cancelled at last minute NHS patients being marginalised What was once an excellent dental practice is now suffering badly

Fantastic experience: Great practice. Well respected. Thank you.

Fantastic experience: This visit was a 6m check up and I had specific mobility issues following a road accident in the summer. The staff were friendly and accommodated my needs without issue and all were as ever very friendly and made the visit less daunting than visits I have made to other practices. Thankyou.

Fantastic experience: I would just like to say Thank you,all at Abbey End practice, for all the treatment I have received. Excellent.

Fantastic experience: My wife needed emergency appointments and was seen immediately on both occasions. Again, the receptionists were so helpful and friendly. However, the acid test was, of course, the exceptional treatment given by Dr. Green and Dr. Julian Chen. Needless to say, my wife was so grateful as it was so close to Christmas.

Fantastic experience: There are perfect..... brilliant dental practice ❤️❤️❤️❤️❤️ I love you Abbey end dental practice.....my mum has cancer,and they always make sure my mum is okay!,the receptionists are really skilled at there job also they are perfectionists in every way.upto the finest detail.my dentist is Julien Chan.julien is so sensitive to all conditions.julien attended king's college.what a perfect gentleman.and you can tell the difference between dentists.i highly recommend Julien Chan.i give them 100 percent in every way!!!!!:-)what a eliquent practice.thankyou very much indeed for all your kindness Julien Chan.and to the whole of the abbey end dental practice.may you have a happy Christmas and a healthy and wealthy 2025.god bless you all.@)---------

Fantastic experience: One of the best dental surgeries I have received treatment from.

Fantastic experience: Great Dentist Ive known him for years. Thank you.

Fantastic experience: Excellent dentist and service! I moved to this dentist over a year ago and have been very impressed on each visit. All staff are friendly and welcoming and the dentist experience has been superb. I moved from another local dentist after continual attempts to sell me other services and payment plans for my teeth, which felt unethical and unnecessary. Abbey Dental practice have tried nothing like this which makes me feel like I’m in trustworthy hands.

Fantastic experience: Easy

Fantastic experience: Friendly and competent staff. Pleasant environment.

Positive experience: Always a friendly team at Abbey End Dental Practice

Fantastic experience: Friendly staff, very informative and do a really good job.

Fantastic experience: Always the same. Excellent service front the front to the drill. Thank you.

Fantastic experience: Been attending abbey end for many years with my family. Staff are always very friendly and caring, if any treatment is needed it is clearly explained.

Fantastic experience: As always lovely friendly staff, always helps to put me at ease. Mr Green is gentle and is excellent with nervous patients. I always recommend this practice and have been a client for over 20 years.

Fantastic experience: Reception staff and Medical staff were excellent,throughout my visit .

Fantastic experience: Excellent service today. Having developed severe toothache over the weekend, I was able to be seen by Mr Green. I'm eternally grateful to the team for getting me seen, and to Mr Green for sorting out my problem. Many thanks

Fantastic experience: Excellent service in a very helpful friendly practice!

Fantastic experience: Exceptionally high leveks if treatment. A fantastic dental surgery. I would highly recomend them.

Fantastic experience: As ever a very professional and friendly experience

Fantastic experience: I've been attending this practice for 34 years and have always received excellent service and care. Dentists, Dental nurses, hygienists and reception staff have always been attentive, courteous and extremely helpful with care and treatment.

Fantastic experience: Elizabeth Sear treated me today with a tooth which has been causing me pain for some time; she is my new dentist and I feel blessed that she is. The care she took with me was outstanding and she explained what she was doing as she went along which means the world to me. Her colleague Amy was very supportive to both Elizabeth and to me and they are a great team. I cannot thank them enough for treating me with such dedication, kindness, consideration and for communicating with me so well which enabled me to relax as best as I could. What a wonderful person Elizabeth is and what an amazing dentist. Amy is lovely too. Thank you to both of them; their professionalism is a credit to them and of course to the practice. Please don’t leave!!! I hope that they can look after me and my teeth for many years to come. Thank you again, Cherry Carter.

Fantastic experience: An extremely efficient and professional practice From start to finish every member of staff was kind and helpful

Fantastic experience: Always very professional and welcoming on every visit

Fantastic experience: Very good practice,would highly recommend

Fantastic experience: Taren Verdee is first class when it comes to dealing with young people with additional needs. She has spent considerable effort building a solid and trusting relationship with my autistic son. When he needed a filling recently he was able to go through the whole procedure without issue. Thank you. Thanks to Ellie (dental nurse) too, great support and understanding.

Fantastic experience: Very pleasant

Fantastic experience: A friendly practice who go out of their way to make you comfortable

Fantastic experience: Been with my dentist, Mr Green since school. Top dentist, very friendly. We have moved to Sutton on Sea, so now travel 3 hours each way for a dentist appointment, but we don't mind to see a good dentist.

Fantastic experience: Polite and professional staff. Always able to get an appointment.

Fantastic experience: Well organised. Excellent skills. I would highly recommend.

Fantastic experience: Excellent, professional, efficient, thorough, friendly

Fantastic experience: Couldn't fault. Booking friendly and notifications efficient. Dentist Julian Chan has good manner inspiring confidence with treatment and advice.

Fantastic experience: I've been a patient here for over 20 years, always very happy with my reception and treatment. Can always get help quickly if necessary .

Fantastic experience: Professional and efficient

Fantastic experience: I’d cracked my tooth, I got an emergency appointment the day after and it was sorted for a very reasonable price. Very happy. Thank you.

Fantastic experience: Always a pleasure to visit this dental practice

Fantastic experience: Always good experience from staff to treatment to making next appointment. Friendly and helpful.

Fantastic experience: I needed an urgent appointment for treatment. On ringing I was given an appointment two days later with my dentist. The necessary treatment was carried out at the appointment. My dentist, Julian Allen, is the best dentist I have ever had. He puts me at ease and carries out appropriate treatment efficiently and effectively. Thank you so much.

Fantastic experience: Always helpful and friendly advice and good professional care at all times

Fantastic experience: Excellent dentists & staff would recommend in a heart beat.