Dentalcare Hook
Information about Dentalcare Hook
Opening hours
- sunday: (closed)
- monday: 9h-19:30
- tuesday: 9h-18h
- wednesday: 9h-19:30
- thursday: 9h-18h
- friday: 9h-18h
- saturday: 9h-16h
Our comment from Best Dentists about Dentalcare Hook:
Dentalcare Hook is a highly regarded dental practice in the UK, known for its excellent patient care and friendly atmosphere. Patients appreciate the professionalism and expertise of the team, particularly Dr. Harman Dhillon and his colleagues. Many reviews highlight the following strengths:
- Warm and welcoming staff who make patients feel at ease right from the start.
- Quick and efficient service, with minimal waiting times for appointments.
- Strong communication skills, with regular reminders and clear explanations of procedures.
- A commitment to patient comfort, especially for those with dental anxiety.
- Emergency appointments are accommodated promptly, reflecting the team's dedication to patient needs.
- A clean and well-organized practice that prioritizes patient care.
Overall, Dentalcare Hook is praised for its exceptional service, making it a recommended choice for patients seeking a supportive and professional dental experience.
Services and Treatments
Dentalcare Hook: Reviews
Fantastic experience: I have complete confidence in Dr Harmon Dhillon. I have seen him for years now. Fabulous chairside manor, he puts you at ease right away.
Fantastic experience: It was really busy this morning but the guy on reception was cheerful, helpful, quick and welcoming. I was in and out for my check up within 8 minutes. Well done all
Fantastic experience: Great friendly dentist with honest advice and help. Highly recommended. There is also good communication and reminders from the reception team.
Fantastic experience: Good quick check up
Fantastic experience: Excellent experience with Dentalcare Hook, lovely lady on reception has been really helpful and dentist Esther has delivered wonderful care and expertise. Would highly recommend.
Fantastic experience: Emergency appointment, really struggling and was seen within 2 hours. Amazing as I was at wits end. Fabulous and helpful, Esther is brilliant.
Fantastic experience: Amazing dentist. Really friendly team.have seen me as emergency and was the same day. My dentist Esther is absolutely brilliant and the best highly recommended. Thank you
Fantastic experience: Good experience both with Dentist Harman and Hygenist as always.
Fantastic experience: Everyone from the receptionist was extremely good including the Dentist.All were very polite and put me at ease. They could not have been any more helpful.
Fantastic experience: Excellent care from the dentist and hygienist
Fantastic experience: Hygenist was very good and caring
Positive experience: Been a regular at this Dentist for several years, very pleased with the Dentist expertise, and quality of service. My partner and granddaughter have also joined the surgery.
Fantastic experience: They will do whatever they can to see you if you are in pain. Have been registered there for years under several dentists but have always had total confidence in my dental care.
Fantastic experience: I am completely happy with the service I received at Dentalcare Hook. Esther and the young lady assisting her, did a great job. Fantastic service, would recommend Esther as a dentist, to my friends and family
Fantastic experience: This dental surgery is amazing. Caring systems and easy booking processes. A lovely clean functional but understated premises - it’s all about the dentistry. My regular dentist is simply the best dentist I’ve ever had. Never fails to make the process throughout as good as a visit to the dentist’s can be! Superb, professional, understanding treatment and always good humoured, I cannot recommend highly enough! Follow up appointment as seamless as the first, seen early and an easy professional visit throughout. Could not be bettered from reception through to Dentist Harmen’s expert attentions.
Dear Neil,
Thank you for your lovely review! I shall pass your feedback onto your dentist and the rest of the team.
Kind regards,
Liz Newcombe, Practice Manager
Fantastic experience: Excellent service all round removed my Wisdom tooth with no fuss, professional and curious would highly recommend
Fantastic experience: A very good experience, from booking to dental and hygienist care
Fantastic experience: Professional, helpful and friendly staff and service
Positive experience: My dental treatment has been a journey this year and alot has been done due to health reasons. Thank you for ending my year alot better than 6 months ago ! Its all about team work, so a shout out the front desk staff as well as the Dental nurses and Dentists. Thank you
Fantastic experience: I have been treated by Dentalcare Hook for more than 15 years now. Over all this time, I have found the staff to be highly efficient with their text & email appointment reminders; the practice is always clean & tidy; the dentists have been accommodating with a nervous patient; & the dental work has been faultless. I highly recommend this practice.
Jennifer,
Thank you!
Fantastic experience: Excellent staff, reception always polite and helpful, my dentist did a fantastic job when preparing and fitting a crown on a broken tooth, cannot praise him enough. Been a regular patient there for a good few years and always been happy.
Fantastic experience: Local friendly & professional team. I'm on their Silver plan, 2 Hygienist & Check-Up appts/year, & just had my 2nd session of the year. Teeth & mouth feeling & looking good, really happy with the great service from the team... Cheers
Thank you Anthony for your lvoely feedback. It is great to hear that you had a wonderful experience and the team was friendly and welcoming.
This will be shared with the team. We look forward to seeing you at your next visit.
Many Thanks
Dentalcare HooK team
Fantastic experience: Visiting Hook Dental is always as pleasant as a Dentist visit can be! Thanks for making the whole process as painless as possible everyone!
Fantastic experience: I've I hated going to the the dentist after a bad experience when I was 8! Harman is so brilliant. He explains what he is going to do and why, gives options if applicable, and then performs absolutely fantastic dentistry work. He's the best dentist I've ever had and I've quite a few. I trust him implicitly.
Thank you so much for your kind words. We are thrilled to hear that you're happy with the care you received from Dr Harman and the eextending team. It means a lot to us that you trust us with your dental health.
Many Thanks
Dentalcare Hook Team
Fantastic experience: Dentalcare Hook have been our NHS dentist for some time now and I cannot rate them highly enough. I've had some mixed experiences of dentists in the past and that has meant that I find the prospect of the checkup a nerve racking one, but the service here is first rate, friendly, and truly puts you at ease. Very grateful for looking after us so well; thank you!
Fantastic experience: Overall a stress free experience with friendly and helpful staff, would certainly recommend them
Thank you for your wonderful feedback! We’re delighted to hear you had an stress-free experience and found our staff friendly and helpful. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.
Kind Regards
Dentalcare Hook Team
Fantastic experience: Very great dental practice, my son loves going there and is never scared.
Thank you so much for your kind review! We’re thrilled to hear that your son feels comfortable and enjoys his visits with us. Creating a positive, stress-free experience for children is always our goal. We truly appreciate your trust and look forward to seeing you both again!
Kind Regards
Dentalcare Hook Team
Fantastic experience: Really enjoy my friendly visits with my best dentist ever Esther, always makes you feel at ease, gives lots of dentistry advice/information in a extremely welcoming and professional atmosphere 10/10
Fantastic experience: Harman the dentist is always very calm and helpful and lovely
Fantastic experience: Very impressed with Dentalcare Hook. Would not change anything.
Fantastic experience: Brilliant service great dentist thankyou
Fantastic experience: Great dentist practice with helpful friendly reception staff and tentative professionals
Fantastic experience: Everyone is very pleasant and helpful
Fantastic experience: Very impressive young man on reception. Excellent customer service attentive, professional and articulate the surgery is very lucky to have him.
Fantastic experience: I've been coming to this dental care for the past 2 years now. Esther Salimi is amazing. Her professionalism, passion and friendliness is WOW! She is extremely wonderful. Her interaction with my 7 year old was amazing today and always, she is extremely patient and I will not hesitate to refer more patients to DentalCare. THANK YOU ESTHER SALIMI
Fantastic experience: Professional service from both dental practitioner and receptionists
Fantastic experience: all staff are very professional , polite and friendly.
Fantastic experience: Excellent service, the practice is clean and efficient.
Fantastic experience: Very nice dental practice staff are lovely.
Fantastic experience: Two appointments this week. Both on time. Cheerful and helpful staff. My dentist is great and I have complete confidence in him. Very satisfied with my treatment
Fantastic experience: briliant painless best staff always with a smile
Fantastic experience: Nice personal service. My appointment was with Darshini who is very gentle and I would recommend her to anyone.
Fantastic experience: Visting the dentist is never high up on the wish list, but going to Dentalcare in Hook is stressless and I feel I'm in safe hands. The reception staff are very friendly and my dentist, Dr Ahmed Sajeel always takes his time to explain everything to me and offers choices. I would highly recommend the team to anyone looking for their local dentist. Thank you,
Fantastic experience: Been today to have 2nd fitting for dentures could not ask for a more caring and kind dentist she is lovely
Fantastic experience: Very professional dentist, who provided good service
Fantastic experience: I had a dental check-up appointment and hygienist appointment. For both I was seen on time and the dentist and hygienist were very helpful and not painful. I would recommend Dentalcare Hook to everyone.
That’s fantastic to hear that you had a smooth and comfortable experience with both your appointments. Thank you for recommendaing—Dentalcare Hook
Many Thanks
Dentalcare Hook Team
Positive experience: Dealt with my recent minor emergency in a timely manner - been visiting them for some years and they’ve always looked after me
Fantastic experience: The place is lovely!! I love going to the dentist and I can be completely honest with this and they help me so much with my confidence with my teeth and what they think is best!!
Fantastic experience: First class dentist, I feel that I can completely trust both the advice and treatment, and they take both the time and care to make sure you are fully at ease. Highly recommend
Thank you Jackie, for your kind words and recommendation. We’re delighted to hear that you feel comfortable and confident in our care, taking the time to make sure our patients feel at ease is always our priority. We truly appreciate your trust in us
Many Thanks
Dentalcare Hook Team
Fantastic experience: Oh, so great going to the dentist in 60 years I actually look forward to my appointments because the staff at Dentalcare are all soo very wonderful, from the front desk Reception who greet me like long lost family, to Ester my dentist, who is such a wonderful person and soo very professional at everything she does because she actually cares about me as a very neurotic patient and goes out of her way to make me feel comfortable. She is such a beautiful person I want to take her home with me! I wouldn't change to another dental practice from Dentalcare even if I had to travel 100 miles to have my appointments with them because they are the very best and I would score them 11/10! Thank you Dentalcare for being the very best that you are. Keep up the fantastic work and vibes. Great stuff and here's to look forward to seeing you soon as the very best that you are! A gazillion thanks! May the Moon Shine for every Sunrise.
Fantastic experience: Always come away feeling reassured and relaxed despite being a nervous patient. Dr Dhillon is so professional and puts me at ease. After a dreadful childhood of horrific dental trips, at age 61 my anxiety levels are not gone but under control. Thank you.
Fantastic experience: Dental care hook , fantastic Dentists. The dentista and nurses are all amazing , but also a shout out to how good the reception staff are. All Dental care staff want to look after you , the service provide has always been spot on . So Pleased i am a customer.
Fantastic experience: I've been a patient here for many years and the treatment I get is excellent. They have a very efficient booking system, excellent receptionists and dentists who know their job. I would highly recommend .
Dear Bob,
Thank you for your positive review. I will pass your feedback onto your dentist and the rest of the team.
Kind regards,
Liz Newcombe, Practice Manager
Fantastic experience: Very friendly staff and dentist great too
Fantastic experience: Friendly & helpful staff. Dental consult - Always out at ease and If a procedure is required this has always been explained thoroughly and options given. I feel well informed and would recommend this Practice to anyone.
Thank you so much for your thoughtful review! We’re delighted to hear that you feel well-informed and comfortable during your visits. Our team takes pride in providing clear communication and gentle care. We truly appreciate your recommendation!
Fantastic experience: Clean and tidy. Polite and courteous team.
Fantastic experience: Professional, friendly and competent. People at the welcome desk, specialists, dentists and support staff are all very approachable and go the extra mile to help.
Fantastic experience: I have a huge fear of dentists which in turn makes me avoid them, which inevitably ends in me needing work done when I do go. I attended today knowing I needed a front tooth filling which terrified me. I can honestly say I had nothing to worry about. My dentist talked me through everything she was doing, even played music to try and help me stay calm. Honestly this has helped me massively with going to the dentist and in future I will not avoid it. Both of my children go here and my husband. I really really will now not go anywhere else!
Fantastic experience: Esther Salimi is amazing, she did I tooth extraction on me today and I suffer with severe anxiety but she made me feel comfortable and helped me get through it really well. She’s reduced my fear of the dentist!!! I didn’t feel judged for anything and she gave me all the information I needed and didn’t hesitate to answer any of my questions. 10/10 dentist.
Fantastic experience: Excellent practice and lovely staff.
Thank you for your wonderful feedback. We’re pleased to know you found our practice and staff excellent. We truly appreciate your kind words!
Fantastic experience: I have been with this practice for several years and have received excellent service including the availability of emergency appointments for lost fillings. Harman is an excellent dentist.
Thank you so much for your continued trust and loyalty over the years. We’re delighted to hear that you’ve consistently received excellent care and that our emergency service has been helpful. Harman will be so pleased to know you appreciate her work!
Fantastic experience: As usual excellent service and very nice staff.
Thank you for your kind words and for taking the time to leave a review. We’re so pleased to hear that you continue to have excellent experiences with our team. Your trust and loyalty mean a lot to us, and we look forward to seeing you again at your next visit!
Fantastic experience: This is by far the best NHS dental practice I have attended and their customer care is exemplary. I am so lucky to be able enjoy their services.
Thank you so much for your wonderful feedback. We’re delighted to hear that you feel so well cared for and that you’ve had such a positive experience with our team. It’s always our goal to provide the highest level of care to every patient, and your kind words mean a lot to us. We truly appreciate your support and look forward to seeing you again soon.
Kind Regards
Dentalcare Hook Team
Fantastic experience: Lovely receptionist, very polite, professional and friendly.
Fantastic experience: Service was prompt, professional and carried out in a friendly manner.
Thank you for your kind feedback! We’re pleased to hear you found our service prompt, professional, and friendly. We truly appreciate your support and look forward to seeing you again.
Fantastic experience: A brilliant service as always at this surgery i travel a good distance to stay with this practice as they never disappoint. Excellent treatment always friendly and professional from start to finish. Highly recommended.
Thank you for your continued trust and for taking the time to share your experience. We’re honoured that you travel to visit our practice and so pleased to hear that you consistently receive excellent, friendly, and professional care. Your recommendation means the world to us!
Fantastic experience: Amazing staff, amazing service, special thanks to Darshini my wonderful Dentist who managed to fit me on the same day that I called frantically about my broken molar. She fixed it and did a great job too, cannot recommend this Dentist Practice enough, they are so good!
Fantastic experience: The care and professional expertise I received when I had to have two teeth removed was excellent
Thank you for taking the time to share your experience. We’re so pleased to know that the care and professional expertise you received met your expectations. Your feedback is greatly appreciated!
Fantastic experience: Ive always been very anxious about visiting the dentist because of past experiences, and moving around with my husbands work makes it hard to find some where you feel comfortable however ive been going to dental care hook for over 2 years now and every experience has been a positive one they have put me at ease at each and every visit weather it be with the dentist himself or the hygenist. I cant recomend Dental care hook enough.
Thank you for your thoughtful review. We’re delighted to know that our team has helped ease your dental anxiety and provided consistently positive experiences, whether with the dentist or hygienist. Your continued trust and recommendation are greatly appreciated!
Fantastic experience: 6 monthly check up was easy and routine. Pleasant contact with all members of the practice, thorough examination by Dr. Harman Dhillon, and positive feedback given. Next appointment booked for April.
Thank you so much for your kind review! We’re delighted to hear your 6-month check-up went smoothly and that you had a positive experience with Dr. Harman Dhillon and our team. We appreciate your trust in our care and look forward to seeing you again in April
Many Thanks
Dentalcare Hook Team
Fantastic experience: Very accommodating and they are all brilliant
Fantastic experience: Always helpful - special thanks to Dr Harman Dhillon
Fantastic experience: Pain free treatment and friendly staff at my hygienist appointment. For 30 years I suffered the fear of my hygienist but since I moved to Hook, it's a pleasure to visit. Fabulous
Fantastic experience: This is my 4th or 5th visit to Hook Dentalcare this year being seen by Darshini and Chandni. I have a problem with a rear tooth, that needs crowning. Both Dentists have given me the most excellent professional care and attention. I am going to say that the service they have both provided has gone way above normal expectation. I would happily recommend this practice and both dentists who are professional, caring, polite and very friendly. Thank you.
Thank you Ian, so much for your kind and generous words! We're delighted to hear that you've had such a positive experience with both Darshini and Chandni. They are truly dedicated to providing the highest level of care, and it’s wonderful to know their professionalism, attention, and friendly approach have made such a strong impression.
We really appreciate your recommendation and continued trust in Hook Dentalcare. We’ll be sure to pass along your lovely feedback to both dentists
they’ll be so pleased to hear it. Thank you again!
Kind Regards
Dentalcare Hook Team
Fantastic experience: This is a great dental practice, I have been a patient for many years. Highly recommend.
Thank you for your wonderful review and for being a loyal patient over the years! We're so glad to hear that you've had a great experience with our team. Your recommendation means a lot to us! Look forward to seeing you at your next visit!
Kind Regards
Dentalcare Hook Team
Fantastic experience: Great service and lovely staff.
Fantastic experience: Seen today at short notice. Very helpful receptionist and Dr Dhillon as delightful as ever. Fixed my tooth quickly & efficiently. Excellent, thank you
Thank you so much for your kind words and continued trust in our practice! We're grateful to have you as a longtime patient and truly appreciate your recommendation. Looking forward to seeing you at your next visit!
Kind Regards
Dentalcare Hook Team
Fantastic experience: I definitely recommend this place. Everybody was so lovely, helpful, and, most importantly, professional. I especially appreciated having Dr. Esther as my dentist, she was the best of the best! I recommend her to everyone!
Thank you so much for your wonderful review and kind recommendation! We’re delighted to hear you had such a positive experience with our team. Dr. Esther and the entire staff truly appreciate your kind words!
Kind Regards
Dentalcare Hook Team
Fantastic experience: Dentalcare Hook is a first class dentists. The receptionists are always polite and extremely helpful. I am a very nervous patient but Dr Harman Dhillon always reassures me by explaining everything he is going to do. He is kind, patient and an excellent dentist. I would not hesitate to recommend him.
Dear Jon,
Thank you for your positive review. I will pass your feedback onto your dentist and the rest of the team.
Kind regards,
Liz Newcombe
Practice Manager
Negative experience: I've only given 2 Stars as the female receptionists need to address their training. Absolutely no time for the patients, rude and extremely uncomfortable feelings when entering the reception. There was no formal greeting (Hello, take a seat) chatting between themselves. My son of 10 years tried to fill the gap of the uncomfortability by saying hello! When leaving after our anxious dental appointment. Again, no acknowledgment from the female receptionist still chatting to herself. The dentist and dental nurse are very nice and very reassuring and makes you feel extremely comfortable like how a professional establishment should be.
Fantastic experience: Very patient dentist who is very professional and helpful. Thank you for a very kind and empathetic patient experience.
Thank you Iris for your lovely feedback. We’re so pleased to hear that you felt supported and cared for during your visit. Providing a professional, empathetic experience is always our goal, and we truly appreciate your kind words
Many Thanks
Dentalcare Hook Team
Fantastic experience: Excellent dentist, love everything about it. Pleasant staff throughout and great service.
Thank you Michaela for your wonderful review. We’re delighted to hear that you’re happy with our team and the service you received. Your kind words mean a lot to us!
Many Thanks
Dentalcare Hook Team
Fantastic experience: Great experience seeing the hygienist. Incredibly friendly and reassuring when it came to my anxiety having never been before, 10/10
Thank you Declan so much for sharing your experience. We’re delighted to hear our hygienist helped you feel comfortable and reassured during your visit, especially as it was your first time. Your 10/10 means the world to us! Look forward to seeing you at your next visit
Many Thanks
Dentalacre Hook Team
Fantastic experience: My crown fell out over the weekend. The dentist saw me quickly and refitted it quickly. Communication was excellent throughout
Thank you Chris for your kind feedback. We’re glad we could see you quickly and get everything sorted for you. It’s great to hear you were happy with the communication and care you received.
Many Thanks
Dentalcare Hook Team
Fantastic experience: I always have no hesitation coming back for my general check-up and other treatments, reception staff helpful and friendly, Harmon is a great dentist, very caring, informative and gentle D.Byrne
Fantastic experience: This practice in Hook has given me the best service. Always a pleaseure to go which isnt something you normally hear. My dentist is considerate, he listens and very good at making sure youre comfortable during your procedure. Easy booking, small practice with free parking across the road.
Thank you so much Simon for your kind words! We’re delighted to hear that you feel comfortable and well looked after during your visits. It’s wonderful to know that our team’s efforts to provide considerate care and a positive experience are appreciated. We look forward to welcoming you again soon.
Kind Regards
Dentalcare Hook Team
Fantastic experience: Always great service. Great to have visiting specialists who come in for specific dental issues.
Fantastic experience: Just moved into the area and first visit to the practice. Reasonably priced and professional service provided from dentistry to the hygienist. Numbing cream a game changer!
Thank you Steven for choosing us and welcome to the area! We’re so pleased to hear your first visit was a positive experience and that you found our team helpful and professional. Delighted the numbing cream made things more comfortable too, we look forward to seeing you again!
Kind Regards
Dentalcare Hook Team
Negative experience: I originally booked an appointment for aug 16 at 2pm I arrived 15mins early but the doors were locked. I hung around until around 2.10pm, phoned and knocked the door numerous times but it appeared that Dentalcare was closed for the day. I rescheduled another appointment for 6th Sept for 1.30 pm. I have always been extremely happy with the service I have received in past years... BUT today the "Dentist" looked at my teeth for 30 seconds, if that, told me I drink too much tea and coffee, I drink 2 or 3 cups a week max and that i need to see the hygienist.. I left the pratice extremely disappointed and thought what a waste of my money...! I can only hope that things improve in the very near future
Thank you for sharing your feedback with us. We’re truly sorry to hear about the inconvenience you experienced with your original appointment and that your most recent visit left you feeling disappointed. This is not the standard of care we aim to provide, especially as you’ve been a valued patient with us for many years. We’d really like the opportunity to look into this further and discuss how we can make things right for you, the Practice manager will be in contact directly so we can address your concerns.
Kind Regards
Dentalcare Hook Team
Positive experience: I have booked for hygienist appointment just few months ago it cost me £80 for about 6min. Unfortunately i can't accept the Tube in my mouth for the water. But am feeling the Job done not properly for 6min so Basically 6min cost £80
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your recent hygienist appointment. The length of an appointment can vary depending on individual needs and circumstances, but we always aim to ensure treatment is carried out thoroughly and to a high standard. We really appreciate the time you took over a phone call to discuss your experience in more detail and see how we can better support you in future, we will be in contact directly via email. We look forwarding to providing you with an experience that I know our Team is fully capable of delivering.
Kind Regards
Dentalcare Hook Team
Fantastic experience: Absolutely brilliant, always so understanding and kind , nothing is too much trouble.
Thank you for your lovely feedback! We’re so pleased to hear that you feel well cared for and supported by our team. Your kind words mean a lot to us, and we look forward to seeing you again soon.
Kind Regards
Dentalcare Hook Team
Positive experience: Very professional and caring hygienist. However the cost is getting very expensive, so could be a struggle to come every 6 months.
Negative experience: Dental treatment and staff really great but increasing waiting times to contact reception, on hold for 25 mins plus the last few times I have had to call them. No call back option or answer phone option. I’m feeling very exasperated! Website wasn’t listing our dentist so I couldn’t use that route either. Feels unfair when they cancelled the appointments I made many months ago, not me. They have called me back once to rearrange them, but the call was made twice in a row one after another, which feels a bit pointless! Is a shame because the actual dentist service is great.
Fantastic experience: Efficient, helpful and kind dental practice
Fantastic experience: Always very friendly & helpful receptionist & pleasant & thorough dentist & hygenist
Fantastic experience: My thanks to all the team at Dentalcare Hook for their care and attention.
Fantastic experience: Very good NHS service received at Dentalcare Hook today. A filling had come off the tip of my front tooth at the weekend and I needed to have it replaced especially as I am going on holiday in a few days. All sorted and a great colour match. You definitely would never know the tooth has a filling. Thank you Sajeel!!
Thank you so much for your kind review! We’re delighted to hear that Sajeel was able to help you quickly and ensure your filling looked natural, especially before your holiday. We’ll be sure to pass on your lovely feedback to him. Wishing you a wonderful trip, and we look forward to seeing you again in the future!
Kind Regards
Dentalcare Hook Team
Fantastic experience: What amazing practicioners at this fantastic surgery. Can't praise them enough. A very big thank you from me ♥️
Thank you so much for your kind words! We’re delighted to hear you’ve had such a positive experience with our team. Your support means a lot to us
Kind Regards
Dentalcare Hook Team
Negative experience: Poor service! Arrived for my daughters NHS appointment on Saturday and stood outside waiting for 20 minutes and no one in sight! No answer on the phones, knocked on the door and nothing, despite the keys being in the door.
We're very sorry to hear about your experience and completely understand your frustration. This is certainly not the standard of service we aim to provide. Your feedback has been taken seriously, and we are currently investigating what happened on that day to ensure it does not happen again.
Please accept our sincere apologies for the inconvenience caused. If you're willing, we’d appreciate the opportunity to speak with you directly to make this right, so we can follow up properly.
Kind Regards
Dentalcare Hook Team
Fantastic experience: When I arrived for my hygienist appointment I had a different hygienist than Inhad booked and the airflow system wasn't available so I was quite anxious. The hygienist was really lovely and extremely patient and kind. She went out of her way to try and make the experience the best she could dealing with a very anxious patient with extremely sensitive teeth! I can't fault this dental practice. I have been attending for quite a few years now and always get exceptional service.
Thank you Elaine, so much for your kind and thoughtful review. We're really sorry to hear that your appointment didn’t start exactly as expected, but we're so pleased that our hygienist was able to make you feel comfortable and well cared for. We understand how important trust and reassurance are, especially when dealing with dental anxiety and it's wonderful to hear that this was your experience.
We truly value your continued support over the years and are grateful for your kind words about our team. We'll make sure to pass on your lovely feedback. Looking forward to seeing you at your next visit!
Kind Regards
Dentalcare Hook Team
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