mydentist, Talbot Road, Talbot Green

Negative experience: I’m extremely disappointed with the care provided by this dental practice. My wife was seen as an urgent NHS appointment after we contacted 111. She had severe gum swelling, significant pain, and had been unable to eat solid food for about a week. The dentist only applied an antiseptic dressing to one molar, despite multiple swollen and painful areas. The dentist did not even address the other swollen areas. No medication was prescribed and the pain and swelling did not improve. We were advised to register with the practice and book another appointment to have the molar removed, or wait for the dental board to give us a practise, but no further treatment was offered at the time. As her condition worsened, we attended a different dental practice (travelling a considerable distance). The second dentist diagnosed and treated the issue properly, prescribing antibiotics and carrying out scaling and polishing. The pain and swelling resolved completely within a week. This was all provided under an NHS Band 1 charge (£27.40), over two appointments. Given the severity of her symptoms, the lack of effective treatment at this practice was concerning as no further treatment was offered at the urgent appointment, and we were advised to register and book another visit. Absolutely unacceptable!

Fantastic experience: Very happy with the work Had an appointment yesterday 20th Nov with Dr. Alys Walsh to repair a damaged front tooth. She explained the procedure that would be followed and while carrying out the repair, explained each stage as it was executed. A good experience with the only pain being in my pocket (£), which was less than expected. Her assistant, Mia, also provided good support.

Negative experience: Although the dental treatment is good I am giving them a 1 star. My son who is 23yr, in a part time job is paying upto 4K for treatment. On Monday the dentist dropped his items on the floor including his glasses. His glasses are now are scratched on the bridge and both lenses are very badly scratched. It would appear the stool may have ran over them. We contacted the dentist to ask if they could help in purchasing new lenses as he only had them in August. The frames we accepted and not asking for these to be replaced. We have been told as its an accident which they have accepted responsibility for they can't do anything. Why not? Being a small business owner, I think this is unacceptable. If I broke anything of my customers regardless of how much it would cost I would replace no questions asked. They didn't even offer to knock the £59.50 off his £4k treatment. Not a happy customer!

Fantastic experience: I have always received top class service. A good example this week when I awoke with a swollen lip after the previous day's dental work. Going on holiday I contacted the practice 8.30, sent the requested picture and by 9 had received calls from the nurse and a dentist assuring me it was a self inflicted bite related to the anaesthetic. And so it proved!

Fantastic experience: Fantastic service yet again. Nikolai Backrach is so helpful and really knows what he is doing. Always looking forward to seeing him.

Fantastic experience: Really the best care you could ask for

Negative experience: Hands down the worst dental practice I have ever encountered. All the positive reviews must be from private patients as this is all the practice care about. From the arrogant, rude reception staff, cancelled appointments, lack of communication and any basic care for their patients! Have issued a formal complaint with Cwm Taf Health board as I am completely fed up of having to deal with this incompetent practice.

Fantastic experience: Dealt with promptly great dentist would definitely recommend

Negative experience: Never had any issues before with this dentist until today when they cancelled my appointment for the same day which I’ve waited over 13 months for to be given another nearly 7 months later which I explained I was in work at that time I was then given another appointment for 11 months later, absolutely shocking having to wait that long ! . The receptionist was also very rude ! .

Fantastic experience: My teeth had been terrible for a long time and was recommended my dentist in talbot Green by a very good friend so I deicide to give them a try. From the start with making my appointment all the staff were so very helpful, friendly thru it all, my dentist was Alys Walsh who was brilliant at putting my mind at ease, obviously like most people dentists are not my favourite places to be but I went ahead with a full set of dentures, which also meant a good bit of work before I got there. A few complications took place but with my teeth which meant it took double the amount of time so a year a few months later I now have an absolutely amazing set of dentures which have totally changed my appearance and state of mind. I can not thank Alys and all the staff who made me feel so relaxed, relieved and so happy to have had my work done with them. Thank you so much for giving me my smile and confidence back, I'm absolutely so proud, happy with my new teeth. Can't stop smiling!!! Totally recommend my dentist to all and I do when anyone asks me about my brilliant new smile!

Fantastic experience: Another 1st class service

Fantastic experience: We had a friendly welcome when we arrived. Our dentist talked us through the procedure and was excellent with our 5 year old. I received excellent treatment. I highly recommend this dentist.

Fantastic experience: Friendly, professional, good advice and treatment.

Fantastic experience: Amazing experience here! Anyone looking for a new dentist then look no further! Can not thank everyone at my dentist talbot green enough for what they have done! Was in pain for months and months and it got sorted straight away.

Negative experience: My daughter Keep calling for my dentist NHS register for the last 6 years always told to phone back and when she does the same answer every time also promised to email me but never do ..

Negative experience: Like going back to a 1980s school visit dentist. I won’t name the dentist and I have had better service from another at this practice previously but the dentist seen today was brash, flippant and condescending. Did nothing to make me feel at ease. Quite the opposite in fact. Appallingly bad.

Fantastic experience: You won't find a better dentist in this area. The staff are fantastic. Receptionist do their best to fit you in for an emergency. Everyone is kind and considerate. Best of all they call you by your first name and are always cheerful and smiling. You couldn't ask for more. Thank you :)

Fantastic experience: Speedy and very professional service received

Negative experience: Had an appointment cancelled and given 1 a month later in December, this was cancelled and given 1in March which was also cancelled given 1 in July! They give a terrible service I'm in the process's of making a complaint.margaret lee

Fantastic experience: Have been a patient for many years. Have always received excellent treatment courteous staff. Recently broke a tooth and they managed to fit me in as an emergence patient, for treatment. Which was first class.

Fantastic experience: I had to come to this dentist due to an emergency with my back molar.I fully expected to have to have the tooth extracted due to a large cavity and poor oral hygiene due to me suffering depression.But no the dentist managed to fill the cavity and scaled a lot of hard calculus of my teeth as well.Which I have been desperate to have done but have found it impossible due to not having a dentists Can't praise them enough they were excellent.

Fantastic experience: My dentist were great I initially contacted them for a appointment and was told there were booked until February . However when I told them I was in pain they helped me straight away Thanks my dentist great service

Fantastic experience: Great reception staff. Dentist is great, always gives a full reason for any work. Full information available regarding appointments and availability.

Negative experience: Having had a new NHS patient appointment booked for over 4 months I’m contacted my text the day before my appointment that it’s cancelled. When asked, clinic staff inform me they only check the appointments the day before so have kept me waiting months for a non existent appointment they never even knew they could deliver. Shocking services and processes. Go elsewhere.

Fantastic experience: I recently attended my dentist Talbot Green . The receptionist was very friendly on arrival . My Dentist at the practice is Nik. Nik is very approachable and brings his own humour making you feel at ease .Ive always found Nik to be a really good dentist . He has solved many a problem with my teeth over the years and has fixed teeth for me that I was expecting to have to be extracted . The dental nurse was very friendly engaging in conversation before the anaesthetic kicked in . The treatment that I have had with my dentist Nik I would definitely recommend My Dentist Talbot Green

Fantastic experience: Always a great experience. 10/10 consistently excellent. Emergency appointment success

Fantastic experience: Exceptional Patient Experiance.

Fantastic experience: I was frightened to go in to have my teeth out, I had no reason to worry. I was put at ease as soon I went in. The dentist was polite, as was the nurse. I felt nothing at all to worry about

Fantastic experience: Excellent attention given by Joanna Zebrowska.

Fantastic experience: I'd not been to a dentist for 20yrs+. I was given an emergency appointment next day and can honestly say what a nice dentist and extremely pleasant staff. I'm now pain free and have booked another appointment so they can now look after my teeth in the future. Very happy.

Negative experience: Absolutely devastated tried to call about getting dental implants and all the receptionist was interested in was how much money she could bleed me for I've had dentures for a while now and just kept trying to make them work Sadly I'm disabled and don't have a money tree I just want to be able to smile again she just wanted me to book a £49 appointment Refused to give me a price just repeating make this £49 appointment and they will tell you the price coz she could not I can't do anything with the dentures I was given last year can't talk with them in most definitely can not eat with them in I'm at the end of my tether feeling like they no good options How do I live like this When ppl mock me because I have lost so many teeth Do you know what desperate looks like ? Because right now I know what if feels like Money hungry is one way to describe the conversation I had How do ppl continue to live like this is a question ???

Fantastic experience: Dentist experience was excellent, considering I am petrified of needles. Made me feel at ease throughout my procedure, and talked me through it. Dr and assistant showed compassion and caring throughout the procedure. I cannot stress enough how good my experience was and thank them.

Fantastic experience: Really helpful and polite receptionists and great service from the dentist. Thank you

Fantastic experience: I attended for a regular check up on Thursday. I'd had a few problems with a couple of teeth over a couple of weeks. My dentist sorted the issues at the appointment, avoiding my need to go back for a further appointment. I return in 6 Months for the next check up. It's good at the moment to have a regular NHS dentist given the present issues affecting the dental services.

Fantastic experience: Easy to access, all the staff are friendly, respectful and courteous, and the dentist I usually see is the best I have ever experienced

Fantastic experience: I have been treated by this dental practice for many years and they have been excellent.

Fantastic experience: I have to say , from the moment i registered , i had helpful friendly supportive service .my dentist Joanne was again friendly supportive and informative, through that process and since a well run professional team . And its a pleasure to now go to my dentist consistent in its delivery.

Fantastic experience: I was seen on time and the dentist that treated me was friendly and professional.

Fantastic experience: Very good. Very professional and efficient.

Positive experience: Great dentist wouldn't want to go anywhere else. Very friendly staff

Fantastic experience: Went here as a emergency as I needed a tooth removed. The dentist was lovely and caring, and I hardly felt a thing. Thank you my dentist.

Fantastic experience: Excellent service polite receptionist. My Dentist was very friendly. Very informative and good dentister. I recommend My Dentist in Talbot Green

Fantastic experience: The reception staff are very professional, friendly and informative. My dentist is the very best you could wish for.

Fantastic experience: Nice clean well organised place, nice receptionist Good dentist

Fantastic experience: I’ve been going to this dentist for over 10 years and always had great friendly staff from the receptionists to the dentist themselves they are always very helpful and informative regarding my treatments, my last appointment was an emergency and they not only did the emergency but managed to do a filling in less than 20 minutes they were very gentle and consistent,nobody likes to go to the dentist but I would more than happy to recommend them to anyone in need of treatment, blessings Paul.

Fantastic experience: Wonderful staff very helpful and caring

Negative experience: The appointment was horrific from start to finish. I understand it was an emergency appointment but I've never felt so rushed in my life. I walked in 10 minutes before my appointment and was asked to fill in the medical form. Before I had a chance to fill them in I was in the chair being rushed to make a decision on having the tooth out or waiting for a dentist to take me on which I feel my option's were limited due to being taken off the books of my original dentist due to Covid. I then had the numbing injection and told to go back in the waiting room and finish off the forms. Called back in to have the tooth removed which was awful the dentist assistant was holding my head in place while the dentist pulled my bottom jaw down and repeatedly scraped my lip with the tool resulting in a sore and started yanking at the tooth it was an awful scene as she was clearly struggling to remove the tooth which makes me think the tooth was probably healthy enough to repair. My tooth next to the removed tooth has moved from the vigorous yanking.I was left upset and shaking to be handed a leaflet and sent back in the waiting room to finish off the medical forms. I sat in the waiting room crying and shaking as I didn't feel I was ready to drive.There was no advice given of after care, even though before the procedure i told the dentist I had recently had sepsis so I am prone to infection. I believe I should of had stitches from the way the tooth was removed. I was left with my gum flapping on the one side and the bleeding was filling up my mouth during the night 6 hours after the procedure.I was left with shards of tooth in my mouth due to no swilling or wash after the tooth was removed. Which concerned me as my mouth was numb and could of been a choking hazard. I have just returned from the doctors with two lots of antibiotics for an infection. I will 100% not be recommended mydentist Talbot Green to anyone.

Fantastic experience: My dentist Talbot Green has been my family practice for ten years. Always had excellent treatment from Joanna, Rhian and Nick with the reception staff always helpful, especially when you filling pops out! Special praise for Joanna my dentist, kind professional, quick and honest with her professional advice. Best dentist I have ever had. Great practice even moreso when you think of the pressure dental services are under.

Negative experience: Absolutely horrendous service. Came for a tooth extraction. I was under the impression they were removing one tooth, she used the anaesthetic without even telling me she was about to do it. While I was waiting for it to work I spoke to reception and asked for a different dentist as I found her quite rude. I was told the dentist would have a little chat with me, where she said "took you by surprise did I" no apology. I didn't have a different dentist. She then proceeded to remove the tooth without supporting my jaw properly. I already have issues with the joint in my jaw and as I was trying to explain this she didn't give me chance. While she was rocking the tooth she kept catching my lip on my teeth. The tooth was out and I thought that was all then she started on the tooth next to it and did the exact same. I wasn't told any after care but given a leaflet instead and she didn't even check if the bleeding had stopped before I left. Never coming here again. I made my initial appointment in march, and only now had the tooth extracted in September. I'm changing dentist for the rest of my treatment. (edit) I had to go to a and e due to the agony from my jaw, they've referred me to a tmj specialist, and want me to have an mri or ct scan to assess the ligament damage around the joint. I'm now struggling to open my mouth and can only drink soup through a straw. Seriously not happy with the treatment and lack of care I received here.

Fantastic experience: Very friendly and efficient , I’m v nervous at the thought of the dentist chair but no need as the young lady dentist I seen (can’t remember her name) was very calming and put me at ease , can’t speak highly enough about her

Fantastic experience: Helpful, friendly, efficient staff and excellent dentist. Treatment options explained and a great service.

Fantastic experience: Always try and fit you in quickly if you have a problem, despite the long waiting list. I needed an urgent first appointment which took 3 weeks, quite a wait but I wasn't in pain. After that, they arranged another 3 appointments over 7 weeks which completed the course of treatment. They do make an effort to see you as soon as possible but there is inevitably some waiting time.

Fantastic experience: Very friendly efficient staff from the reception to the dentist Very happy with the service Will actually look forward to my checkup next year.

Fantastic experience: A front tooth broke away causing discomfort and an emergency appointment required. Arranged appointment with no fuss. Dentist examined me, provided reassurance and options to resolve. Replaced tooth quickly. Small fee to pay. Overall excellent service when really needed.

Fantastic experience: Phoned at 8:30am for an emergency appointment, had a call back and appointment for 12pm, 12:20 wisdom tooth extracted on my way home (didn't feel a thing) very pleased. Thank you

Fantastic experience: Great service helpful and informative

Fantastic experience: Friendly, efficient and caring

Fantastic experience: From great reception staff to excellent care from my dentist Joanna. Brilliant.

Fantastic experience: Having lost my National Health registration because of COVID I had to look for a new dentist and had no choice but to go private. My Dentist appeared reasonable price wise. I had a check up and was given a carefully explained Dental Plan. Have had a visit to the hygienist and two fillings done. All the procedures were carried out very professionally and painlessly.

Positive experience: Thank you for making my granddaughter very settled in come to a new dentist as she was nervous but come out feeling really gd about coming to your practise

Fantastic experience: I visited talbot green . Alys and taylor were amazing. I was very embarrassed about losing my front tooth. They made me feel a lot better. Receptionists were brilliant too. I would definately recomnend talbot green surgery

Fantastic experience: I always have a good experience at this practice.Very friendly staff which eases the nerves.

Fantastic experience: A quick and professional service for my sons yearly checkup. No waiting around either, literally in and out in 5 minutes. 10/10

Fantastic experience: Excellent service, clean, polite staff and helpful with advice very knowledgeable dentist.

Negative experience: Arrived for an appointment, having paid a private consultation fee, the appointment had been moved back unknown to me ! Travelled 30 minutes to the appointment to find that the dental nurse who was working on reception was quite rude - reluctantly apologised - and advised me she was only human. !!!! Good communication skills to build a private practice. !

Fantastic experience: Joanna is a brilliant dentist. She has given me excellent care over the years.

Fantastic experience: Great experience made to feel so at ease and informed. Would highly recommend Talbot Green My dentist dental surgery.

Negative experience: I had such bad experience . I went under emergency and The dentist wasn’t listening. She put injection with out care in my mouth . Did tooth extraction and when it could be saved . The attitude of staff and receptionist was so racist towards me. Not happy at sll

Fantastic experience: Helpfull and friendly staff that make you aware off any cancelation and reschedule another appointment as soon as convenient,Dentist practitioner that i seen was also great

Fantastic experience: Excellent service was seen pretty quickly and very helpful staff.

Fantastic experience: Nice reception staff , nice dental nurses and nice dentists. A very pleasant experience ...big thumbs up.

Fantastic experience: I've been going to this practice for about 10 years, I've never had a bad experience. All the staff are always professional, efficient, kind, helpful and friendly.

Fantastic experience: Very polite staff at reception, through to the dentist and assistant. Lovely clean and modern facility.

Fantastic experience: Staff Always friendly and waiting time is good would defenatly recommend MY DENTIST in talbot green they do a fab job well done all

Fantastic experience: Warm welcome and quick service,been there a few years and never had any trouble always pleasant and helpful

Fantastic experience: The Talbot Green practice is exceptional. The reception team are always willing to help and even more so during these challenging times. I lost a filling and the practice team was able to fit me in with my dentist Rhian at short notice. Job done.

Fantastic experience: By completing the online detail before the appointment it meant that it was an easier transition from arriving to seeing the dentist. After listening to my explanation of my condition and an examination the dentist was able to explain what could be done. A plan of action was agreed and that was that.

Negative experience: Your answer machine message says you are open until 5.30pm Monday to Thursday, but this is the second time this week I have rung after 5pm but before 5.30pm saying you are already closed?

Fantastic experience: Excellent friendly staff who are patient with my anxiety, this helped me relax and not feel as nervous and work at a speed that helped me. Also if my anxiety was high let me do my deep breathing to relax.

Fantastic experience: Although there was quite a wait for an appointment I found the service and treatment that I received was first class. You are also assured that if you had an emergency(which I have had previously) the reception staff do their utmost to get you seen very quickly which is really good. Thoroughly recommend My Dentist in Talbot Green - Joanna being my favoured dentist - thank you.

Fantastic experience: Excellent service friendly, informative and efficient

Fantastic experience: From the outset when booking my appointment the staff were helpful and when the time come for the work to be carried out it was perfectly performed.

Fantastic experience: Brilliant with my children Been going to these for years Always takes time to make sure your seen. Waiting times are long but fair considering the backlog the dentists have had due to covid and more than confident to wait for our appointment for something routine and not urgent

Fantastic experience: My dentist. Nicoli couldnt be better.

Fantastic experience: Mydentist Talbot Green have the best staff. Always friendly and helpful - can’t fault them

Fantastic experience: It was a very pleasant experience in this troubled time and I fully support the practice

Fantastic experience: Wonderful customer service. Very efficient friendly staff

Positive experience: I had a very good experience as always. Didn’t have to wait long as my appointment was early in the day. Only 1 problem. I was asked if I pay for my treatment and as I am in receipt of Employment Support Allowance, I said no and filled in a form. I didn’t need treatment except for a clean and polish which I declined at the time as it would cost £53. On telling my daughter, she transferred me some money so I could book the appointment and paid over the phone. My friends suggested I shouldn’t have had to pay this charge because of the benefit I am on but this wasn’t suggested by any of the dental staff. Should I be entitled to a refund? Apart from this it was a 5 star service.

Fantastic experience: The Staff are friendly and caring, I feel well looked after.

Fantastic experience: Excellent service as standard. Helpful and friendly reception and the dental treatment I’ve received has always been without fault.

Fantastic experience: My Dentist Talbot Green, Alys is a superb dentist, so caring and thoroughly explains everything. Lovely personality too. Can't recommend highly enough.

Fantastic experience: All staff are very friendly and helpful the service they provide is second to none.

Fantastic experience: Like many I have always been scared of the dentist which stems from my childhood. I have eventually found my dentist in Talbot Green and over a few visits my fears have disappeared. The care they show you is so comforting and they always explain in detail the treatment your having. Thank you to the whole team.

Fantastic experience: Practice is friendly and efficient. It is a safe and well run business at a chaotic time. Keeping up on basics to return to normality is a physical need, well done and thank you for your service.

Negative experience: Always had a good experience with the practice and didn't agree with some low-scoring reviews. This review does not reflect the dental treatment I received in the past, rather the inability of having an examination and receiving any potential further treatment for many months to come. It is totally unacceptable that my family and I were waiting two months for an appointment just to be told that it has been cancelled , and told to wait another over 3 months to see the dentist! Obviously, the excuse is the same as everywhere - Covid. It almost forces on to lie that you're in pain to be seen quicker than that.

Fantastic experience: Excellent and professional service. Had to have two teeth extracted, they explained everything clearly and were considerate and kind people. Would highly recommend!

Negative experience: I want to make it clear, this review in no way reflects the dental treatment I have received. It 100% relates to the admin function at this practice. The dental treatment I have received at this practice was excellent and I have no qualms at all in relation to this. I do, however, have a huge problem with the fact that they are totally inconsistent with pricing and fees. For a practice that prides themselves on transparency of fees, they sure seem to have a problem with calculating them correctly. At the very beginning of my treatment, I was quoted one figure and then via email and phone I was quoted HUNDREDS more. I have email evidence of this. Every time I attended the dentist during the course of my treatment, I was charged a different figure to what i had previously been quoted, sometimes less sometimes more. What put the final cherry on the cake was at the end of my very successful treatment I attended reception to pay any outstanding monies (knowing there was no way I could even take a guess at what that might be). I was advised at this time (after checking and DOUBLE checking with my Dentist) that there was nothing left to pay. Understandable given that my attendance was simply to seal a gap left from root canal and whitening. WEEKS later, I received a phone call asking me to pay £110 for the FILLING I had received on my last appointment. I explained the situation politely and the receptionist put me on hold before the line cut off. I heard nothing more on this matter until weeks later when I received a letter telling me to pay £110 within 7 days. To clarify, this was over a month after my final treatment. I am so disappointed as I had been very positive on social media regarding me experience despite multiple administrative slip ups throughout my treatment but then to be accused of dashing out on my final payment (after paying over £500 for my treatment) absolutely disgusts me. I'd be reluctant to attend the practice again.

Fantastic experience: I was very happy to come to dentist,I did not have to wait and the dentist was very gentle and attentive.

Fantastic experience: Hi there:) I’ve joined MyDentist in 2009 and since that I’m very happy with that little community and really appreciate their service Staff is super kind and always helpful with everything you need Dentists there are professional and very patient with me and my daughter I would strongly recommend My Dentist to everyone ❣️ Kind regards, Nesta x

Fantastic experience: Very pleased with appointment, very polite, made you feel at ease