mydentist, Pine Road, Winton
Information about mydentist, Pine Road, Winton
BH9 1LT, Bournemouth
Opening hours
- sunday: (closed)
- monday: 8h-20h
- tuesday: 8h-20h
- wednesday: 8h-20h
- thursday: 8h-20h
- friday: 8h-17h
- saturday: (closed)
Welcome to mydentist Pine Road, Winton. We are a 6-surgery practice with 8 clinicians on hand to provide a variety of NHS, private and myoptions treatment plans including dentures, take home teeth whitening and orthodontic solution, Six Month Smiles. Our practice is a 2 minute walk from Peters Hill bus stop, with two spaces outside the practice including disable parking. We welcome all patients to our practice and ensure all individuals are treated with the utmost care and attention from our highly skilled staff. We look forward to seeing you soon
Our comment from Best Dentists about mydentist, Pine Road, Winton:
mydentist, located on Pine Road in Winton, has received numerous positive testimonials from patients highlighting their exceptional experiences. The team, including hygienists and dentists such as Sam and Hala, are praised for their friendly demeanor and professionalism. Many patients have noted feeling relaxed and well-cared for during appointments, contributing to a comfortable dental experience. Additional aspects that stand out include:
- Warm and welcoming staff who make patients feel at ease.
- Thorough explanations of treatments, helping patients feel informed and confident.
- Effective pain management techniques and gentle care during procedures.
- A dedication to creating a positive environment, especially for those who may have dental anxiety.
Families appreciate the efforts made to educate children about oral health in engaging and fun ways. Overall, mydentist in Winton stands out as a reputable dental practice, celebrating patient satisfaction and a commitment to quality care.
Services and Treatments
mydentist, Pine Road, Winton: Reviews
Fantastic experience: Sam is a fantastic hygienist — always friendly, welcoming, and great at putting you at ease. Every appointment feels relaxed and comfortable, and my teeth always look amazing afterwards. I genuinely look forward to my visits with Sam.
Fantastic experience: I came to this dentist after a not so great experience elsewhere, and I’d always been a bit self conscious about my smile. From the first appointment, Sainath and Rebecca were very good. They listened to what I wanted, explained things clearly, and made the whole process easy and comfortable Nothing ever felt rushed, and they checked in with me at every stage to make sure I was happy with the progress. The end result is a smile I’m actually confident with now, which is a big change from before Really appreciate the work they’ve done, and I’d definitely recommend them. Thanks again to both of you. :)
Hi Dan. We are pleased to hear about your positive experience and increased confidence in your smile. It's wonderful to know that Sainath and Rebecca were able to provide you with the care and attention you deserved, especially after your previous not so great experience elsewhere. We're so pleased that they took the time to listen to what you wanted and explained everything clearly throughout the process. Seeing the transformation from feeling self-conscious to being actually confident with your smile is exactly what we hope to achieve for all our patients. Your recommendation means everything to us, and we appreciate you taking the time to share your experience with others.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I called with tooth ache, was seen within 20 minutes and had everything fixed within an hour of my phone call! Wow what excellent customer service. I high recommend MyDentist in Winton.
Hi Nick. Thank you for your 5 star review. We understand tooth pain can be stressful, but we are pleased we provided quick, effective care within an hour.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Excellent dental practice. Beshoy is a really good dentist. He explains everything carefully, works gently and with care and has an excellent manner / sense of humour. Strongly recommend.
Thanks for recommending our practice! We're delighted you had such a positive experience with Beshoy's gentle, caring approach. It's wonderful to hear about his careful explanations and excellent manner.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Hygienist Sam at My Dentist - Winton was fantastic. She immediately put me at ease by being friendly and communicative, clearly explaining each step of the treatment. All staff were welcoming and friendly. Highly recommend this practice
Hi Albie. Thanks for highlighting Sam's excellent care and our welcoming team. We're pleased to hear that Sam made such a positive impression by putting you at ease with her friendly and communicative approach, and that she took the time to clearly explain each step of your treatment. It's wonderful to know that you found all of our staff welcoming and friendly throughout your visit. Your recommendation means everything to us and we appreciate you taking the time to share your experience.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Sam is my hygienist and I couldn't recomend her highly enough great service every time.
We are thrilled to hear about your positive experience with Sam. Great service matters to us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Can’t recommend Sainath & His dental nurse Rebecca enough, me and my partner have seen him a few times now over the years and would not go to anyone else. Our appointments are easy, smooth and a relaxing environment you almost forget your in a dental surgery, which worked wonders for my root canal last week. They are a great team!
Thank you for the wonderful review! We're delighted that you and your partner have had consistently great experiences with Sainath & Rebecca over the years. It's wonderful to hear we created a comfortable environment, especially during your recent root canal. We're honored by your trust and look forward to continuing to provide excellent care!
Kind Regards
mydentist Patient Support Team
Fantastic experience: Very happy with the service I received over the last 2 years especially the hygienist Sam and my dentist Sainath. Wouldnt hesitate to recommend.
Thank you for your review and recommendation, Matt! We are delighted to hear that you are happy with the service provided by Sam and Sainath.
Kind Regards
mydentist Patient Support Team
Fantastic experience: We couldn't be more thrilled with the advice, suport and time Sue gave to our parents this morning.She has a wealth of knowledge which she delivers in a highly personal way. Her superb understanding of children with additional needs married with the tips and advice she gave to our parents was wonderful! We just wish it could have been delivered to more parents . It was especially lovely that she took time to spend with our children too, talking about good tooth brushing habits and introducing them to Lenny, which the children loved . Thank you Sue for the time you spent with uWe willill recommend you to all we know and look forward to welcoming you back .
Hi Leanne. Thank you for sharing your wonderful experience with Sue's expertise and personal approach with your family and children. We are so pleased to hear that Sue was able to provide such valuable advice and support to your parents this morning, and that her wealth of knowledge was delivered in the highly personal way that makes such a difference. It's particularly heartwarming to know that her superb understanding of children with additional needs, combined with the practical tips and advice she shared, proved to be so beneficial for your family. We're also glad that Sue took the special time to engage directly with your children, teaching them about good tooth brushing habits and introducing them to Lenny - it sounds like the children had a wonderful time with that interaction. Your kind words about recommending us to others mean the world to us, and we very much look forward to welcoming Sue back to work with your family again in the future.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Always treated professionally and with courtesy. Very happy with my dentist who is thorough and happy to answer any questions. I would strongly recommend My Dentist
We value your recommendation and trust in our professional, thorough care. Your satisfaction means everything to us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I met with hygienist Sam Barton for the first time on Friday what a lovely lady. It was a really good experience and I look forward to my next appointment with her .thankyou Sam. Linda Mcdermott
Hi Linda. Thank you for the wonderful feedback about your experience with our hygienist. We're pleased you had such a positive visit.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I've been treated by So Young Park at mydentist in Winton for the past couple of years. Although dental treatment can hardly be thought of as pleasurable I've had more explained by her than any previous dentist in my 62 years and any work done has been as comfortable as possible so I recommend her highly.
Hi Rob. Thank you so much for your trust and loyalty over the past couple of years. We're glad to hear that our thorough explanations and comfortable approach have made your dental visits better. Dr. So Young Park and our team at mydentist in Winton strive to provide detailed information and ensure patient comfort during every treatment. We appreciate your recommendation and look forward to continuing to provide you with quality dental care.
Kind Regards
mydentist Patient Support Team
Fantastic experience: My daughter went to see lovely Sue, Oral health educator. What a lovely, down to earth lady. She explained how to brush teeth properly, she showed how healthy teeth go bad, she talked about diet and how sugary snacks can affect health and teeth. She made it very clear and easy to understand for my daughter about oral hygiene and its benefits and risks. Highly recommend for any parent and their children.
Thank you for your wonderful feedback about Sue's oral health education session. We're delighted she made dental hygiene clear and engaging for your daughter.
Kind Regards
Patient Support Team
Negative experience: Scammer!!! I booked them via NHS, and they don't show any information about not accepting new NHS patients. I booked an appointment and they charged me 75£ without telling me that it was private service. I paid 75£ just for a very quickie checkup and they asked me to pay 100£ for the hygenist. That's totally insane
We are sorry to receive your review however our website does state that at this time when booking an appointment it is "myoptions private dental care check-up" at £75 which is taken upfront. Private hygiene appointments are £100, we are sorry if this was not made clear at the time of booking but we are at capacity for NHS patients at this time.
Kind regards,
Julie - mydentist Patient Services Team Leader
Fantastic experience: Fantastic experience recently. My regular dentist Nora is consistently great as were Hala and the reception team recently. I subconsciously put off ringing the dentist as I didn't think they would get me in for an emergency appointment quickly but they could not have tried harder to help me.
Hi Alex. We are pleased to hear about your fantastic experience with our team and emergency care. It's wonderful to know that Dr. Nora, Hala, and our reception team provided you with consistently great service. We understand that dental emergencies can be stressful, and we're glad we could accommodate you quickly and efficiently. Thank you for taking the time to share your positive feedback, as it means a lot to our entire staff.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Great dentist puts you at ease talks through the treatment plan if needed
Thank you for sharing your positive experience. We're delighted our dentist put you at ease and explained your treatment plan clearly.
Kind Regards
mydentist Patient Support Team
Fantastic experience: My child had a session with Sue who provided oral health education. She was so engaging and my 7 year old is still talking about what she learned and the impact has been really evident. This was amazing!! I really hope that more children can benefit from this, I feel that this is what children need to support their nutrition and dental decisions and health. Fantastic!!
Hi Abi. Thanks for sharing! We're pleased to hear about your child's positive experience with Sue's oral health education session. It's fantastic that your 7-year-old found the session engaging and is still talking about what they learned. We believe that educating children about oral health is crucial for their long-term dental well-being, and we're glad to see the impact it has made on your child's nutrition and dental decisions. We appreciate your feedback and hope to continue providing valuable oral health education to children in our community.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Seen by Hannah and Sue, absolutely amazing with the children, with one autistic child who doesn’t like going to the dentist he was made to feel comfortable, wasn’t pushed to do anything he didn't want to do. Highly Recommend these two lovely ladies!
Thank you for your kind words about Hannah and Sue's care for your children. We're delighted they made your children feel comfortable. Creating a welcoming environment for all patients is important to us. We appreciate your recommendation!
Kind Regards
mydentist Patient Support Team
Fantastic experience: Sam the hygienist worked hard to make it look like I don't drink pints of tea and coffee. Effecient and friendly and a solid improvement in look and feel for my teeth. Thanks.
Hi Toby. We are pleased to hear about your positive experience! Sam will be amazed to know the treatment improved your teeth's look and feel. Thank you for your kind words and 5 star review.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Been at this dentist a long time Staff always very friendly and helpful. I'm very nervous about dentists on any occasion so having a tooth removed nerves kicked in put at ease by Sainath Reddy who explained everything from start to finish and removal quick & hardly any pain
Hi Kim. We are pleased to hear about your positive experience with our friendly staff and smooth procedure despite your nerves.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I am grateful to my dentist Dr Hala Touchan at Winton. She is friendly, professional and super efficient. The whole team is brilliant! Thank you Deepa
Hi Santhosh. We appreciate your kind words about our team's friendly, professional service. Thank you for recognising our efficiency and care.
Kind Regards
mydentist Patient Support Team
Fantastic experience: All staff at Mydentist Winton, are both very professional & friendly. I have been a patient here for many years & have always felt at ease here. Receptionists are both friendly & welcoming as are the dental staff. I wouldn't hesitate to recommend this surgery
Hi Michelle. We are so grateful for your loyalty and kind words about our professional and friendly team at Mydentist Winton. It's wonderful to hear that you've been a patient with us for many years and have always felt at ease during your visits. We appreciate your positive feedback about our receptionists and dental staff. Your recommendation means everything to us, and we're honored to continue providing you with quality dental care.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Brilliant session with Sue on Oral Health Education. We all learned something and the kids really enjoyed it! Ivy - ‘I was surprised how much sugar there was in Jelly Babies!’ Archie - ‘it’s surprising how much sugar there is in one dessert!’
Hi Tracey. We are pleased to hear the kids enjoyed the oral health education session and learned about sugar content! It's wonderful that Ivy and Archie were surprised by the amount of sugar in everyday treats like Jelly Babies and desserts. These sessions are designed to be both informative and engaging, and we're glad it was a brilliant experience for everyone involved. Thank you for sharing your positive feedback about Sue's session.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Very pleased with this dental practice that I have been using for many years now. The reception staff are always helpful and smiling. My dentist is usually running on time and is gentle ! Fortunately I have not had to have any treatment done for the past 3 years so very happy. Would recommend the surgery to anyone.
Hi Julie. We are pleased to hear about your positive experience with our dental practice. It's wonderful to know that you've been a loyal patient for many years and that our helpful reception staff and gentle dentist have consistently met your expectations. We're pleased that you haven't needed any treatment in the past three years, which speaks to the quality of care you've received. Thank you for taking the time to share your feedback and for recommending us to others. We appreciate your trust in our services and look forward to continuing to provide you with excellent dental care.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Sue was very friendly and had some great visual aids to help the kids understand what’s affecting there teeth health.
Hi Liam. We are pleased to hear about your positive experience with our team's friendly approach and helpful visual aids for children's dental education.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Sue the oral health educator visited our nursery setting and provided a fantastic opportunity for all the children to learn about the importance of oral hygiene. Sue incorporated stories, visuals, props and games to keep the children engaged throughout the session. Sue worked with us to support the individual needs of each child and included all. Brilliant session, thank you so much
Hi Charlotte. We are pleased to hear about the fantastic oral hygiene session provided by Sue, our oral health educator! Thank you for recognising the engaging approach she used, incorporating stories, visuals, props, and games to keep the children interested throughout the session. We're pleased that Sue was able to work with you to support the individual needs of each child and ensure everyone was included. It's wonderful to know that the children had such a positive learning experience about the importance of oral hygiene. We appreciate your kind words and are glad the session was so well-received by your nursery setting.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I have had Orthodontic treatment (braces) with Sainath Reddy alongside usually check ups. He is the best dentist I have ever had. He is very kind, caring, gentle and explains everything he is going to do. I absolutely LOVE my teeth. Going to my appointments isn’t a chore at all, all the staff are so lovely and friendly. Couldn’t recommend more!
Thank you for such a lovely review for our practice. They are a great team who really care for their patients.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: I have just completed the enlighten whitening process and had 2 front crowns replaced to match the new white teeth. I am absolutely delighted with the result and the professionalism of Hala & Nicola. the transformation is amazing i'm soooo happy!!!!!
Hi. We are pleased to hear about your satisfaction with the whitening results and new crowns. Your happiness with the transformation and recognition of our team's professionalism is important to us and it's lovely that you trust the practice with your dental care. Its lovely to hear that you trust the practice with your dental care.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Absolutely lovely team in every way possible! Highly recommend this dental practice!
Thank you for taking the time to leave the practice a 5 star review and recommendation. We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Thank you so much to dr beshoy wasef , my three daughters love going to there appointments because they have no worry when they are in his care, my daughters used to hate going to the dentist because of the fear they had but he made it so much easier and better for there trip to the dentist he honestly is AMAZING so thank you.
We are happy to hear your positive feedback about our dental team's ability to create a comfortable, fear-free environment for your children. It's wonderful to know that Dr. Beshoy Wasef has made such a positive impact on your daughters' dental experiences. We understand that dental visits can be intimidating for many children, so we're thrilled that your daughters now love coming to their appointments. Our goal is to provide gentle, compassionate care that puts our young patients at ease, and we're glad to have succeeded in this case. Thank you for trusting us with their care and for taking the time to share your experience.
Kind Regards
mydentist Patient Support Team
Fantastic experience: very welcoming and professional warming staff , felt very relaxed and highly recommend .
Thank you for taking the time to leave the practice a 5-star review.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I have always been a nervous patient and often put off making an appointment but I can honestly day that the care given was the best. My dentist was kind, thorough and honest and made the whole process as pleasant as it could be. Thank you Beshoy.
Hi Christine. We are pleased to hear about your positive experience. Thank you for highlighting our commitment to providing compassionate dental care in a comfortable environment.
Kind Regards
mydentist Patient Support Team
Negative experience: Very bad customer service. She’s very rude. She cannot talk with a patient. She said I cannot take appointment or waiting.
We are very sorry to hear that you have been unhappy with the service provided to you by our reception team. It is very important to us that our teams provide excellent customer service, therefore, it is extremely disappointing to hear that we may have failed on this occasion. We have taken on board your comments and will provide Practice Manager with your feedback. If you would like to discuss your specific situation further, please contact the Practice Manager who will be happy to discuss your experience with you.
Kind Regards
mydentist Patient Support Team
Fantastic experience: ABSOLUTELY BRILLIANT.....great all round team,I have had my 1st ever treatments in my life not sedated,dentistry has moved on so much I thought I would try it.Thankyou to all of you for being as gentle as possible and putting up with me over the years Yolanda
Hi Yolanda. We are pleased to hear about your positive experience at mydentist, Pine Road, Winton. It's wonderful to know that you were able to have your first treatments without sedation and found our team to be gentle and accommodating. We appreciate your trust in us over the years, and we're happy that you've noticed the advancements in dentistry. Thank you for taking the time to share your feedback! We look forward to continuing to provide you with excellent dental care.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I have been using this dentist for years. I have had problems with my teeth because of tmj and had to have a few teeth removed with sedation. This practice has always been kind. The dentist are really lovely and compassionate. They listen too you and have a lot of patience. They are clear with what procedures they are going too do to help you. They Go beyond too help you, giving you the best care is what they do best, they are all so lovely and welcoming. I would never change my dentist because I don't think I would find anywhere like them. Reception are also great. I have had a few emergencys when I needed too be seen because of pain. They do their best and will find you a appointment.. I am hoping that a space will be available when able for my children as I don't think there is a practice so kind, caring as this this practice. I just want too thank you all for caring about you're patients and giving them the best care. You are all amazing
Hi. We're so pleased to hear about your positive experience at mydentist, Pine Road, Winton. Thank you for sharing such amazing feedback! It's wonderful to know that you've found our practice to be kind, compassionate, and patient-focused. We strive to provide clear communication and the best possible care for all our patients, especially those with complex needs like TMJ. We're grateful for your trust in us over the years, and we're pleased that our emergency care has been helpful when you needed it. Your kind words about our dentists and reception staff are appreciated. We look forward to continuing to provide you with excellent dental care in the future.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I have found the staff very helpful and Amy the dentist is very thorough and professional and very kind. She is a really lovely person. Thank you Amy and staff at Winton, Bournemouth.
Hi Sally. We are grateful for your positive experience at mydentist, Pine Road, Winton. Thank you for your kind words about Amy and our staff.
Kind Regards
mydentist Patient Support Team
Negative experience: I've been a loyal patient at Winton Dental Practice for years, but my recent experience was disappointing. I arrived 9 minutes late due to a road accident and was denied treatment, lost my deposit, and was told to rebook. Yet, in the past, I’ve waited up to 20 minutes for delayed appointments with no issue. This double standard feels unfair and unprofessional. I can no longer trust this practice and would not recommend it.
Due to the clinician’s commitments, and as the appointment diary was at capacity, they were not able to accommodate your late arrival without negatively impacting on the other patients waiting. We understand that this would be disappointing. If you have not already re-booked your appointment, please contact the reception team and they will be happy to assist you.
Kind Regards
mydentist Patient Support Team
Fantastic experience: The lovely Sue - Oral health educator, came to visit our Pre-School today to deliver a fun interactive session to our children to teach them all about oral health and how to look after our teeth. The children were so engaged and loved Lenny the lion! Thank you Sue.
Your feedback is incredibly valuable. We are thrilled to hear that Sue's session was engaging for the children. Thank you for sharing your experience with us.
Kind regards,
Julie - mydentist Patient Services Team Leader
Fantastic experience: I would like to leave a review for Beshoy. In my opinion he is a miracle worker ! My crown fell out and a chunk of tooth broke off. I was expecting a tooth removal but Beshoy managed to save the tooth doing a fantastic repair. He was gentle and I didn’t even need an injection to numb the area. I have suffered no pain at all since having it done and I delighted with the care I have received at the practice, Thank you.
Hi Susan, thank you for such a wonderful review for our practice, which is very much appreciated, it's lovely to hear that you trust the practice with the children's dental care. They are a lovely practice and I know that Sue will be thrilled with your review. Thank you for sharing your patient experience with us, we look forward to welcoming you back to mydentist for your next appointment,
Kind Regards
mydentist Patient Support Team
Fantastic experience: Hala and her dental nurse are so kind patient and understanding I suffer from mental health and Hala reassured me and spent time explaining everything and took her time her nurse was just as lovely Thank you for giving me my confidence back with my new dentures
We appreciate your kind words and are thrilled to hear about your positive experience with Hala and her dental nurse. Thank you for sharing your feedback!
Kind Regards
mydentist Patient Support Team
Fantastic experience: I visited this dentist for the 1st time yesterday. I get very nervous about dentist especially as I have to have a tooth removed. This was a preliminarily appointment. The staff were very caring, professional and helpful; carrying out the tests that they needed to and reassuring me about the process. I now feel somewhat more comfortable about the process. Thankyou. Parking was quite difficult but there is parking in adjacent roads and side streets; I would recommend leaving a little extra time to part before an appointment.
We are thrilled to hear about your positive experience at mydentist, Pine Road, Winton. Thank you for sharing your feedback with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: We recently had a visit from Sue from Oral health Education, to talk to our children about the importance of oral health. The children were very excited with Sue's visit and to meet Lenny the lion. The children learnt about healthy and unhealthy foods and how to have a good oral hygiene routine. Thank you Sue for coming to visit us! we look forward to your next visit. Bay Tree Montessori
Thank you kindly for sharing your positive experience with us! We are happy to hear that the children at Bay Tree Montessori enjoyed Sue's visit and learned about oral health. It's wonderful to know that the children were excited to meet Lenny the lion and gained valuable knowledge about healthy and unhealthy foods, as well as good oral hygiene routines. We believe that early education on oral health is crucial, and we're glad we could contribute to this important aspect of children's development. Looking forward to seeing you again soon for another educational and fun-filled session!
Kind Regards
mydentist Patient Support Team
Fantastic experience: My autistic son needed fillings .Our dentist decided due to his health issues & Autism.That he should have iv dental sedation.We travelled from Southampton. Two separate appointments both iv sedation.The care my son recieved was amazing .They listened to his concerns.They really helped his anxiety. With the care they gave him.Thank you Larrissa Komisarovas & team
Your positive feedback is greatly appreciated. We are happy to hear about the amazing care your son received during his appointments. Thank you for sharing your experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: The children really enjoyed the session and had a good opportunity to ask questions. The children were engaged and this supported our year 4 curriculum objectives- thank you Sue!
We are happy to have supported your year 4 curriculum objectives. Thank you for sharing your experience with us, Hollie!
Kind Regards
mydentist Patient Support Team
Negative experience: was given a loose filling that eventually fell out, and the practice refused to fix it for another four weeks. Even after contacting 111, they still refused to see me and claimed they had no available appointments. I called at 8 AM as advised, but they still couldn't offer an emergency appointment. 111 informed me that a broken tooth should be treated as an emergency, making the practice's response unacceptable. Extremely disappointing service.
Dear Nathan, Thank you for taking the time to provide us with your feedback. I regret to hear of your experience and i apologise for any inconvenience this situation may have caused you. To allow us the opportunity to investigate the concerns you have raised and provide a resolution, please contact our Patient Support team via [email protected] and the team will initiate an investigation in to the concerns you have raised. Please include your full name, date of birth and the dental practice details to avoid any delays.
Kind regards
Leanne
Patient Support Administrator
Fantastic experience: We had Sue from Oral Health education come to our nursery to speak to our over 2s about the importance of oral health. She was fantastic and the children really responded to her, they loved Lenny the Lion and helping brush his teeth. They have been telling us all about the good and bad foods. Highly recommend Sue, the programme was fantastic.
We greatly appreciate your positive feedback on Sue's oral health education program at our nursery. It's wonderful to hear that the children responded so well to her presentation and enjoyed interacting with Lenny the Lion. We're delighted that the program has made an impact, with the children learning about good and bad foods for their teeth. Thank you for recommending Sue and her fantastic program!
Kind Regards
mydentist Patient Support Team
Fantastic experience: Great visit to our school from Sue Harris, supporting tye children's knowledge of Oral Health.
We genuinely admire your positive feedback on Sue Harris's visit to your school to support children's knowledge of Oral Health. Thank you for sharing your experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Sam Barton is a highly skilled and professional hygienist who delivers exceptional care. Their expertise and attention to detail ensure a thorough yet gentle cleaning, making every appointment comfortable and efficient. Sam takes the time to explain procedures clearly and offers personalised advice to support long-term oral health. The level of professionalism, combined with a welcoming and clean environment, sets a high standard for patient care. I left my appointment feeling confident in the quality of service I received. I highly recommend Sam Barton to anyone seeking a knowledgeable and dedicated dental hygienist.
Hi Melissa
We're absolutely thrilled to hear about your exceptional experience with Sam Barton at mydentist, Pine Road, Winton. Thank you for recommending our skilled and professional hygienist. We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team
Negative experience: Terrible dentist never went back as was rude to me. Left the one in talbot village which was really good now have problems with my teeth and they are falling out and can't find another nhs one. They are a bad dentist. Also probably been wiped off the books because the dentist upset me so much. So now struggling with problems in my mouth.
Dear Katie
We are very sorry to receive your 1-star review and would very much appreciate your further feedback. If you have not already done so I would encourage you to contact the practice and ask to speak with the Practice Manager. They will be happy to discuss your concerns with you.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Can’t say i would rate all the practitioners here 5 stars but one in particular is unbelievable HALA TOUCHAN is her name and she’s the nicest dentist we have ever met and she’s outstanding with children,my children are no longer afraid of going to the dentist because of this lady..wouldn’t want to see another dentist,absolute gem
Your positive feedback is greatly appreciated. Thank you for taking the time to share your experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: We have seen Hala Touchan a few times now for various check ups with our two young children, and cannot speak more highly of her and the team. Hala (as well as being an exceptional dentist) has such a wonderful energy with the children, ensuring they’re informed about dental hygiene whilst also keeping it fun. This means the kids actively enjoy going to see her to have their teeth checked. My youngest even had to have a filling but came out of the appointment saying ‘that was fun!’, and that’s all down to Hala’s warmth and encouragement. Highly recommend this wonderful dentist.
We are happy to hear about your positive experience with Hala and the team at mydentist, Pine Road, Winton. Thank you for taking the time to share your feedback. It's wonderful to know that Hala's exceptional skills as a dentist, combined with her energy and ability to make dental visits enjoyable for children, have made such a positive impact on your family. We're especially pleased to hear that your youngest child found their filling appointment to be fun, thanks to Hala's warmth and encouragement. Your recommendation means a lot to us, and we look forward to continuing to provide excellent dental care for your children in the future.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Not cheap as had to go private; but that aside, had 2 root canals, not the nicest thing to go through. The doc was excellent: talked me through everything; was patient when the first couple of gum injections didn't numb me up; displayed compassion, and acted when he noticed I was in pain during the subsequent drilling. Very caring assistant too, who asked if I was OK after noticing I was gripping the sides of the chair so tight that my knuckles went white! Much appreciated! Overall, I am delighted with the results. My bad tooth is filled, the infection is cleared up, and I can eat fruit and nut dairy milk once again without relentlessly reaching for the toothpick. I would very highly recommend this practice.
Thank you for your positive feedback! We're delighted you had a great experience at mydentist, Pine Road, Winton. We appreciate your detailed review of your root canal procedures. It's wonderful to hear that our dentist was excellent, patient, and compassionate throughout your treatment. We're also glad that our dental assistant was attentive to your comfort during the procedure. We're thrilled that you're satisfied with the results and can enjoy your favorite treats again without discomfort. Thank you for your high recommendation of our practice.
Kind Regards
mydentist Patient Support Team
Positive experience: This was my first time at this dentist. I needed to have a tooth removed, and i’d never been through a dental procedure before, so was very nervous. the dentist I had was very aggressive, and didn’t seem to care that I was in tremendous amounts of pain. Whilst I appreciate that she was trying her best to get the tooth out, she told me to let her know if i was in pain, but whilst i was screaming and crying begging her to stop with my legs in the air, she carried on pulling until the point where I had a panic attack. My friend witnessed this and was tempted to interfere, and was shocked at the fact that she was disregarding my pain. However, she needed to bring in a second dentist to help get the tooth out, and he was absolutely lovely, and got the job done quickly and pain free.
Dear Abbie, thank you for your review. I understand that the practice are aware of the situation and the difficulties the original dentist experienced extracting the tooth. This was extremely unfortunate and we are very sorry that you experienced pain during your extraction. I am however pleased to hear that the second dentist was able to resolve the situation for you. If you wish to discuss your experience in more detail please don't hesitate to contact the practice manager who would be happy to speak with you.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Sue, an oral health eduactor come into the nursery setting and done a talk about oral health. She was fantastic and a breath of fresh air with the children. She offered lots of resources for the children to take home and lots of age appropriate activities whilst doing her talk. Sue recognised when the children had finished and so ended the session at a perfect time, she really went with the children. Thank you for visiting us at leaps and bounds day nursery
We're pleased to hear that Sue's visit to the nursery was a success. It's wonderful to know that she provided age-appropriate activities and resources for the children to take home. We appreciate that Sue was attentive to the children's engagement and ended the session at the right time. Thank you for sharing your experience with us at Leaps and Bounds Day Nursery!
Kind Regards
mydentist Patient Support Team
Fantastic experience: Absolutely brilliant. Helped me understand how to look after my teeth. . Carol miller.
Your positive feedback is greatly appreciated. We're honored to have helped you understand how to care for your teeth. Thank you for sharing your experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Sainath Reddy is a superb dentist. Gentle, kind and thorough, he spent time checking the best way to preserve my teeth. He has worked hard to give me my smile back and I would recommend him to anyone.
Your positive feedback on Sainath Reddy's dental care is greatly appreciated. We're delighted to hear that you found him to be gentle, kind, and thorough in his approach. It's wonderful to know that he took the time to carefully consider the best ways to preserve your teeth and worked diligently to restore your smile. Thank you for recommending him to others. Your trust in our services means a lot to us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I have been referred by my dentist to removal of 2 of my teeth. As I am a very-very nervous patient had IV sedation. The whole procedure was so professional, really felt like I am at ease. I cannot thank enough to Larissa and her team! Absolutely fantastic experience! Will be every so grateful for it.
We are honored to have provided you with a fantastic experience. Thank you for your kind words!
Kind Regards
mydentist Patient Support Team
Fantastic experience: I’m really pleased with my new denture.. big boost for my self esteem., thanks to Roshan and all the ladies at pine rd..
Your feedback is incredibly valuable. We are thrilled to hear about the positive impact your new denture has had on your self-esteem. Thank you for sharing your experience with us!
Kind Regards
mydentist Patient Support Team
Fantastic experience: Visited practice today.fillings violetta dentist.kind professional and felt very safe in her care.surgery very clean
We greatly appreciate your positive feedback, Paul! We are thrilled to hear that you had a professional and safe experience at mydentist, Pine Road, Winton. Thank you for sharing your kind words.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I recently took my daughter to see Dr. Hala for a dental procedure, and I couldn’t be more pleased with the experience. Dr. Hala Touchan was incredibly professional and made my daughter feel at ease throughout the entire visit. Her assistant, Margaret, was equally wonderful, providing support and ensuring everything went smoothly. From the moment we walked in, the staff was welcoming and attentive. Dr. Hala took the time to explain each step of the process, which really helped to alleviate any anxiety my daughter had. Overall, the visit was a positive experience, and I highly recommend Dr. Hala and her assistant Margaret for anyone looking for excellent dental care.
Hi Viktoriia, Thank you for such a wonderful review and recommendation. It is very much appreciated. I am so very pleased to read your positive comments for Dr Hala and Margaret.
We look forward to welcoming you back to the practice for your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Hala is so enthusiastic and informed and felt in very safe hands. A much nicer dentist experience than I'm used to!
Thank you for such a fabulous review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Compliments to my fantastic NHS dentist Hala & Hygienist Sam who have both put my mind at ease as a nervous patient and helped improve my dental health. They are very friendly and I couldn't recommend them enough.
Thank you for taking the time to leave the practice a 5 star review. Its really important to us that our patients feel comfortable and reassured whilst in our care. It’s great to hear that following your visit you would recommend us.
Kind Regards
mydentist Patient Support Team
Negative experience: Worst place I've ever been.
We are very sorry to receive your 1 star review. As we are unsure of the circumstances that have led to this review, we unfortunately cannot investigate. We do however thank you for taking the time to leave your comments.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Sam Barton is magic. I can't pretend to enjoy the deep clean experience but she's brilliant, and very friendly with it. Nobody better, highly recommended!
Thank you for such a wonderful review and recommendation. It is very much appreciated. I am so very pleased to read your positive comments for Sam.
We look forward to welcoming you back to the practice for your next appointment
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: I was reffered here by my own dentist to have my tooth taken out via IV sedation. The practise itself was very clean, welcoming and friendly. I was explained everything I needed to know. I arrived early for my appointment and was called straight in. I cant thank Larissa who did the procedure and her team that dealt with me, they were all so lovely! I have since been back to have a review and again dealt with professionally and promptly. For someone who is a very nervous patient when it comes to the dentist, I definitely was made to feel at ease. I would highly recommend My Dentist and would definitely go their again if needed.
They are a lovely practice and I know that Larissa will be thrilled with your review and recommendation.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Thank you Sue for coming to our Slimming World group to talk to us about Oral Health and the impact of sugar in our diet. It was helpful to see the sugar amounts, syn value alongside the food products.
Thank you for taking the time to leave us a 5-star review.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Welcoming, kind and supportive - I can’t speak highly enough of Sam and the team at Winton. I’m a nervous patient, and always get made to feel at ease. Five stars!
Thank you for your 5 star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments. It is really important to us that our patients feel comfortable and reassured whilst in our care.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Sam (The Hygienist) was very welcoming and put me at ease for my Airflow treatment. Very friendly and professional service would definitely recommend
I'm really happy to hear that your treatment went so well. Thank you for your 5 star review and recommendation.
Kind Regards
mydentist Patient Support Team
Fantastic experience: For someone that has had bad experiences with dentists over the years Sam and her assistant took amazing care of me and did a great job on my neglected teeth. I would recommend her and her team to anyone!
Hi Chris, we understand how people may have bad dental experiences. Its therefore really important to us that our patients feel comfortable and reassured whilst in our care. I'm really happy to hear that your treatment went so well. Thank you for your 5 star review.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I attended a very enlightening talk by Sue at our local Slimming World group last night... not just the usual stuff about encouraging us to eat less sugar, but also some of the facts around how you can actually make fruit bad for you (by smoothie-ing it... don't do that!) I pride myself on being fairly well informed, and I still learnt new stuff from Sue. Thank you for giving up your time to come and speak at the group, Sue!
Thank you for taking the time to leave us a 5-star review.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Where do I even start ? From the girls in the reception to the dentists, everyone at this practice is awesome, friendly, and professional, I've been under going treatment with both Sam ( hygienist) and So Young Park ,(Dentist) its been a long journey with the Dentist, a lot of extractions which culminated in the new denture going in today, I didn't feel a thing!! I actually thought she was lying when she said ' all done' , I was gobsmacked!! And I'm sooooooo pleased with the end result :) I've finally got my smile back , I can't recommend this practice highly enuff tbh, thank you to ALL the ladies here, you really have made my life so much better
Hi Scarlett, thank you for such a wonderful review and for your recommendation. It is very much appreciated. I am so very pleased to read your lovely comments for Dr Sam and Dr Park, aswell as for the further practice team. It is fantastic to hear your treatment went smoothly and was painless. I am so glad to hear of your experience and I will share your feedback with the Practice Team. We look forward to welcoming you back to the practice for your next appointment,
Kind Regards
mydentist Patient Support Team
Fantastic experience: Went to see Nora S today and had a tooth filled . Everything was absolutely fine and I left the surgery with a smile on my face after having a giggle with the reception girls.
Hi Sandra, Thank you for your 5* review. It is very much appreciated. I am so very pleased to read your positive comments for Nora and the practice team.
We look forward to welcoming you back to the practice for your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: My visits could not have been better. I suffered a traumatic experience with a dentist many years ago, and I think I may be cured! I was able to attend a check up, and then have a filling without sedation for the first time (aged 47!!!) thanks to very clear and supportive explanations from my dentist Hala, her dental nurse, as well as various members of the reception team. I will now be having regular check ups, and can even consider having further work done without the acute anxiety I have suffered for years.
Hi Kate
Thank you for taking the time to leave a 5 star review and for sharing your positive patient experience. We understand how people may be anxious of attending the dentist so it's really important to us that our patients feel comfortable and reassured whilst in our care. It’s great to hear that Hala communicated your treatment with you so well and that following your visit you feel that your fear of Dentist's has been cured.
We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I have just got home from having a crown fitted on my front tooth. I'm 50 years old and I can honestly say Hala Touchan is the best dentist I have ever had. Friendly and professional. I was nervous about having a crown done but my goodness she has done an amazing job. So a big shout out to all the staff at pine Road mydentist. I know NHS dentists are getting a lot of stick lately but this practice is one of the best. I'm so pleased. Thank you very much Hala Touchan.
Hi Peter
Thank you for your wonderful 5 star review and shout out for Hala Touchan and the practice team at mydentist, Pine Road, Winton. I know they will be thrilled with your review and recommendation.
We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team
Negative experience: I arrived there 12 oclock saying that I wanted to remove a tooth, becosuse is painfull , the receptionist told me that she could make an emergency appointment for me for the next day at 8:30 in the morning, with a "specialist" I accepted, the next day in the morning the "specialist" who treated me She told me that she does not remove teeth that she could refer me to a specialist, another day , so how that they can refer me to a dentist who does not know how to remove a tooth if that is what I asked for. £99 to tell me that I need remove that tooth or make a root canal £290 to remove a tooth Dont due £850 root canal treatment dont due She doesn't know how to do either. I don't know which of the two was less professional.
We are very sorry to receive your 1-star review and would very much appreciate your further feedback. If you have not already done so I would encourage you to contact the practice and ask to speak with the Practice Manager. They will be happy to discuss your concerns with you.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Hala, she is the best dentist, I have always had good dentists at this practice, however she is a wonderful dentist, I used to hate seeing any dentist, but she makes it to be a really good experience. HALA U R THE BEST, THANKS SO MUCH
Hi Maria, thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback, I am so very pleased to read your positive comments for Hala and the other dentists at the practice. We look forward to welcoming you back to mydentist for your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Hala has restored my faith in dentists. A number of horrible experiences as a child and a few unsympathetic dentists later meant a trip to sit in that chair (and even thinking about it) shredded my nerves into fireworks. No more. Hurrah! All the team I've met at My Dentist in Winton have been very professional and friendly. And Hala especially. As well as doing some skilled pain-free work, she's been sympathetic, honest, funny and most of all, kind. She's given me a brighter new smile in just a few visits and I'm delighted. If you're reading reviews because you are anxious too, I can honestly say the worst bit is making the first appointment. Thank you so much Hala. See you in 6 months :-)
Hi Susannah, as a company we understand how people can be frightened of the dentist, it’s really important to us that our patients feel comfortable and reassured in our care. It’s great to hear that your dentist communicated your treatment with you so well. Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your positive comments for Hala.
We look forward to welcoming you back to the practice for your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I had traumatic experiences as a child so didn’t go for 12 years to the dentist. Only just started going back the last few years. Hala is the best dentist I’ve seen since being an adult. Every other dentist I’ve seen hasn’t really cared that I’m very nervous and any questions would be answered vaguely. Hala is so nice, played music so I wouldn’t feel so bad, and helped me feel less self conscious. You can tell she wants to help people and not just make money from them. I hope she never leaves!
Hi Danni, as a company we understand how people can be frightened of the dentist, it’s really important to us that our patients feel comfortable and reassured in our care. It’s great to hear that your dentist communicated your treatment with you so well. Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your positive comments for Hala.
We look forward to welcoming you back to the practice for your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Can't fault MyDentist .. I am a patient at Wimborne and have had a recent couple of referrals to Pine Road to have treatment under sedation. They are all so lovely, the receptionists and the dentist has really helped the issues I have been suffering with. The gentleman that administers the sedative by canula is so calm and gentle. I do not fear the dentist any more. If you have a needle phobia or a dental phobia I highly recommend MyDentist. Wimborne or Winton. Thank you all so much.
Hi Sophie, I'm happy to hear your treatment went well. As a company we understand how people can be frightened of the dentist, it’s really important to us that our patients feel comfortable and reassured in our care. It’s great to hear that your dentist communicated your treatment with you so well. Thank you for your 5-star review and recommendation.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Sue oral health gave a talk on sugars in food which was a big eye opener and it really was excellent !!
Hi Jean, Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read yourpositive comments for Sue.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Sue oral health educator came to our slimming world group this morning A real eye opener! Very interesting definitely going to make me stop and think.
Hi Leaf, Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your positive comments for Sue.
Kind Regards
mydentist Patient Support Team
Fantastic experience: My son has been coming here for his check ups for a couple of years and we have always had a really good experience, from the dentist So Young Park, the nurses and the receptionists :) always super friendly and helpful. I would also like to say a massive thank you to Sue for visiting my son’s school and delivering an amazing oral health education session to the entire year group. Thank you MyDentist Winton!
Hi Abbie, Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your positive comments for Sue and the practice team.
We look forward to welcoming you back to the practice for your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Would just like to give my review on my trip to the dentist I had the best dentist iv ever had she was so nice and more importantly very very understanding she's put me at ease about my teeth and is 100% willing to help me as much as she can so I'd like to say a huge thanku to hala touchan
Hi Verity, Thank you for such a lovely review for our practice. They are a great team who really care for their patients.
Kind Regards
mydentist Patient Support Team
Negative experience: Took me off the list while I was being told to hold off going to the dentist as they have such a backlog from covid, no reminder for an appointment, no warning I was being taken off, oh because they "like their customers to take responsibility" but I have had 3 messages as a reminder for an up and coming visit for my child. Also they have too many patient's to keep track of but when I was a kid we had reminders and all they had was a receptionist and a much less superior computer system. I can go private though, with the same dentist that my child is going NHS with. Disgusting. GREED. It's not just this one either, it's all the My Dentists.
Hi Georgina, thank you for taking the time to provide your review. I am sorry to hear that you are unhappy after being advise you no longer have access to NHS care with in our practice due to you not attending for over two years. Patient are not 'registered' at a dental practice unless they are in an open course of treatment, mydentist have always tried to offer continuity of care, and therefore decided to create an ‘active list’, on which we keep patients for 2-year period after their last attendance for a check-up or treatment (this does not include emergency only appointments). If a patient has not attended an appointment with in this time the practice would assume the patient has found care an an alternative dental practice and remove the patient from the NHs patient list. Private care is offered to patients that cannot access NHS care outside of the Clinicians NHS contractual hours, to ensure the patients can still access appointments for their oral health. If you would like further assistance, please do not hesitate to contact our Patient Support team via [email protected] including your full name and full name of the practice, the team ill be happy to help. Kind regards Leanne
Fantastic experience: Recommend Roshan was so professional .
Thank you for taking the time to leave us a 5-star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Great dental practise with friendly staff. Hala took my tooth out today, she was Fantastic ! Now I am pain free.
Hi John, Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your positive comments for Hala and the practice team.
Kind Regards
mydentist Patient Support Team
Negative experience: Honestly couldn’t have asked for worse customer service from the receptionist if I had tried her name was Anna and her attitude towards me was nothing but patronising and uncalled for she rolled her eyes at me countless times and proceeded to continue her bad attitude after my appointment, when I needed to book in for another. Then received looks from a selection of staff members. Other than that everything was a pleasant experience just unfortunate the receptionist sets off the wrong impression of the dentist!
Good morning, thank you for your review. I am sorry to hear that you were dissatisfied with the service provided by our reception team. Please be assured your feedback has been passed to the Practice Manager for their attention. If you would like to make a formal complaint, please contact our Patient support team via [email protected] and the team will be happy to assist you. Kind regards Leanne
Fantastic experience: Dentist Roshan John & her dental nurse were very professional throughout my appointment & made me feel comfortable. Many thanks
Hi Matt, Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your lovely comments for Roshan and the practice team.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Came today for a dental extraction under sedation. Was nervous as it was my first time with a procedure like this and at this surgery. However the staff were amazing and put me at complete ease by explaining the treatment clearly. Keep up the good work guys and girls!
Hi Dave, as a company we understand how people can be frightened of the dentist, it’s really important to us that our patients feel comfortable and reassured in our care. It’s great to hear that your dentist communicated your treatment with you so well. Thank you for taking the time to leave us a 5-star review.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Great staff, really accommodating. Would definitely recommend.
Thank you for taking the time to leave us a 5-star review and recommendation. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: I had a very good experience. I have a strong gag reflex. Having any treatment can be very distressing. Thanks to Hala with her understanding and expertise. Five stars Thank you
Thank you for taking the time to leave us a 5-star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: A huge thank you to Sue. She visited my class (I work in a Special Educational Needs school) to do a session on teeth cleaning and what to expect at the dentist. She came prepared with a range of fun, interactive props and games. She was fantastic with my class and was very patient and understanding when children were nervous. Thank you so much Sue.
Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your positive comments for Sue and the practice team.
We look forward to welcoming you back to the practice for your next appointment
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Like most, I don’t particularly enjoy the dentist and that’s why I’m taking the time to write this because Hala Touchan just gave me the nicest dental experience I’ve ever had. From the moment she greets you, she is bubbly, informative and breaks things down in a way that’s easy to understand, goes through all your options and checks you are comfortable before going ahead with a change. For once, I look forward to going back. She speaks extremely highly of her colleagues, and puts confidence in you to see any member of the team. She is wonderful. Thank you Hala.
Hi, as a company we understand how people can be frightened of the dentist, it’s really important to us that our patients feel comfortable and reassured in our care. It’s great to hear that your dentist Hala Touchan communicated your treatment with you so well and that you would recommend us.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Hala Touchan has recently taken over being my dentist at Mydentist. And what a joy she is. Always welcoming and instantly puts you at ease with her engaging manner. I always feel heard, and she goes the extra mile to ensure you are completely happy with the results. I never feel rushed, or that I’m being treated differently than a private patient, which is a welcome and much appreciated rarity. It makes all the difference. I’m very grateful that Hala will be looking after my dental needs from now on. Thank you.
Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your positive comments for Hala, It’s great to hear that your dentist communicated your treatment with you so well and that you would recommend us.
We look forward to welcoming you back to the practice for your next appointment
Kind Regards
{my}dentist Patient Support Team
Positive experience: From A Stringer to Roshan John.I was very nervous about having a tooth out and the dentist put me at ease,she was very helpful with all the other information I needed,thanks.
I'm happy to hear your treatment went well. Thank you for your 4-star review.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: This is by far the BEST dentist around, the staff are helpful and understanding but my particular experience is with the Hygienist Sam. Sam is the nicest, most patient and lovely lady. She has helped me overcome a serious fear/phobia of just being at the dentists let alone having work done. She tells me what she is doing and puts me at ease and enables me to feel relaxed (as relaxed as one can be ... it is the dentist after all) highly recommend her and the team - brilliant!
Hi, as a company we understand how people can be frightened of the dentist, it’s really important to us that our patients feel comfortable and reassured in our care, we appreciate your feedback and It is very much appreciated. I am so very pleased to read your lovely comments for Sam the hygienist and the practice team.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: I come to this practice specifically to see Sam Barton the hygienist, I don’t live nearby but it’s worth the extra travel as she is fantastic! Always very gentle which is great for me as my teeth and mouth are quite sensitive. Despite being so gentle she still does a much better job with the cleaning than other hygienists I’ve visited in the past – who have been far too heavy handed and even left me in pain. She’s also very friendly and lovely to chat to. If you’d like your teeth sparkling I would highly recommend paying Sam a visit!
They are a lovely practice and I know that Sam will be thrilled with your review and recommendation.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: My elderly mother had been in real pain with toothache and I was seriously worried, so I emailed and then telephoned for advice. I wish I knew who I spoke to because she was so lovely and helpful. I received a call later that evening for an emergency appointment the next day, again with kindness and sympathy. It was the same when my mother and I arrived. The kindness and care shown to her by everyone, and most especially by Hala Touchan, was wonderful. It wasn't an easy procedure but my mother was extremely well looked after. All I can say is a huge thank you for helping her to feel better, and I have no hesitation in recommending your practice.
Its lovely to hear that you trust the practice with your dental care. Thank you so much for your review and recommendation.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Trustworthy and don’t rip me off said no point getting crown because will come off in future
Thank you for taking the time to leave us a 5-star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Hala Touchan is amazing!!. She put my mind at instant ease with her very friendly and informative service.... I am so happy to have such a cheerful and non judgemental dentist... I have always hated dentists and what goes with visiting them (like most people). But having Hala has been great as she is very friendly, smiley and reassuring. I wouldn't change my dentist now.. thouroughly reccomend. Ps. The staff at the desk are very friendly and human too!..
I'm so happy to hear that everything was fully explained to you in a caring and appropriate way. Thank you for your 5-star review and recommendation.
Kind Regards
{my}dentist Patient Support Team
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